Ibc201 Chapter 7

CHAPTER 7
QN=121 Communication is the process of:

a. transferring meanings from sender to receiver.
b. choosing a course of action among alternatives.
giving teams the resources they need to develop ideas and effectively
c. implement them.
d. using reports and other written forms to control business operations.
ANSWER: A
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
_____ is the information that surrounds a communication and helps

QN=122 convey the message.
a. Contingency
b. Stipulation
c. Context
d. Circumstance
ANSWER: C
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
QN=123 Messages are implicit and often highly coded in:

a. low-context societies.
b. moderate-context societies.
c. high-context societies.
d. variable-context societies.
ANSWER: C
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
Researchers have found that the contextual style of communication is

QN=124 often associated with:
a. low-power-distance, collective, high-context cultures.
b. low-power-distance, individualistic, high-context cultures.
c. high-power-distance, individualistic, low-context cultures.
d. high-power-distance, collective, high-context cultures.
ANSWER: D
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
Which of the following are the three degrees of communication

QN=125 quantity?
a. Elaborate, exacting, and succinct
b. Unified, equivocal, and refined
c. Succinct, affective, and precise
d. Flexible, detailed, and fixed
ANSWER: A
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
Which of the following styles of communication focuses on precision

QN=126 and the use of the right amount of words to convey the message?
a. Flexible
b. Succinct
c. Elaborate
d. Exacting
ANSWER: D
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
Which of the following styles of communication focuses on the speaker

QN=127 and relationship of the parties?
a. Personal
b. Contextual
c. Individual
d. Indigenous
ANSWER: B
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
The _____ style of communication is characterized by language that
requires the listener to carefully note what is being said and to observe
QN=128 how the sender is presenting the message.
a. instrumental
b. conductive
c. affective
d. facilitating
ANSWER: C
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
The transmission of information from manager to subordinate is

QN=129 referred to as:
a. lateral communication.
b. upward communication.
c. downward communication.
d. horizontal communication.
ANSWER: C
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
QN=130 Haptics refers to communicating through the use of _____.

a. eye contact and gaze
b. physical space
c. bodily contact
d. artifacts and charts
ANSWER: C
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
Canadians shake hands, Japanese bow, and Middle Easterners of the

QN=131 same sex kiss on the cheek. These gestures are examples of _____.
a. chromatics
b. haptics
c. chronemics
d. proxemics
ANSWER: B
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
_____ distance is used to handle most business transactions while

QN=132 communicating on a face-to-face basis.
a. Social
b. Public
c. Personal
d. Intimate
ANSWER: A
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
QN=133 A good example of proxemics is _____.

a. office layout
b. eye gaze
c. business structure
d. body language
ANSWER: A
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
QN=134 A monochronic time schedule is one in which:

a. things are done in a linear fashion.
people tend to do several things at the same time irrespective of the
b. amount of work involved.
people tend to place higher value on personal involvement than on
c. getting things done on time.
d. things are done in a random way.
ANSWER: A
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
In the United States, it is common to wear black when one is in
mourning, while in some locations in India people wear white when they
QN=135 are in mourning. This is an example of:
a. chronemics.
b. chromatics.
c. proxemics.
d. haptics.
ANSWER: B
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
The steps taken to improve communication effectiveness in the

QN=136 international arena include all of the following except:
a. improving feedback systems.
b. incorporating U.S. values regarding time into international operations.
c. providing language and cultural training.
d. increasing flexibility and cooperation.
ANSWER: B
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
During the planning stage of negotiations, consideration should be given

QN=137 to all of the following areas except:
a. determining the location in which to discuss the various issues.
b. setting limits on single-point objectives.
dividing issues into short- and long-term considerations and deciding
c. how to handle each.
d. focusing on common ground between the parties.
ANSWER: A
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
Which of the following is a persuasion tool generally used by the

QN=138 Japanese during negotiations?
a. Time pressure
b. Intergroup connections
c. Hospitality
d. Emphasis on family
ANSWER: B
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
QN=139 Which of the following statements about negotiation is false?

It is used in creating joint ventures with local firms and in getting the
a. operation off the ground.
It is a learnable skill that is imperative for the international manager but
b. not for the domestic manager.
c. It often follows assessing political environments.
d. It can be used as an approach to conflict management.
ANSWER: B
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
In which of the following steps of the negotiation process does each

QN=140 group set forth its position on critical issues?
a. Persuasion
b. Exchanging task-related information
c. Interpersonal relationship building
d. Planning
ANSWER: B
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
A(n) _____ style of communication focuses on the speaker and the

QN=259 reduction of barriers between the parties.
a. personal
b. contextual
c. affective
d. instrumental
ANSWER: A
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes
Which of the following "distances" is used for communicating very

QN=260 confidential messages?
a. Social
b. Public
c. Personal
d. Intimate
ANSWER: D
MARK: 1
UNIT: 7
LO: 4
MIX CHOICES: Yes

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CHAPTER 7

QN=121 Communication is the process of:

_____ is the information that surrounds a communication and helps

QN=123 Messages are implicit and often highly coded in:

Researchers have found that the contextual style of communication is

Which of the following are the three degrees of communication

Which of the following styles of communication focuses on precision

Which of the following styles of communication focuses on the speaker

The transmission of information from manager to subordinate is

QN=130 Haptics refers to communicating through the use of _____.

Canadians shake hands, Japanese bow, and Middle Easterners of the

_____ distance is used to handle most business transactions while

QN=133 A good example of proxemics is _____.

QN=134 A monochronic time schedule is one in which:

The steps taken to improve communication effectiveness in the

During the planning stage of negotiations, consideration should be given

Which of the following is a persuasion tool generally used by the

QN=139 Which of the following statements about negotiation is false?

In which of the following steps of the negotiation process does each

A(n) _____ style of communication focuses on the speaker and the

Which of the following "distances" is used for communicating very

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