TOEIC MINH LONG Cơ sở 1: 9/8 Hoàng Dư Khương, P.12, Q.

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Hotline: 039 940 0000

Part 5
101. Chef Harrington likes the food ------ 106. Mr. Burns was presented with a gold
-- cooks for hotel guests, but would prefer wristwatch in -------- of his 30 years of
to create more complex dishes. service to the company.
A. he A. recognition
B. him B. authorization
C. his C. decision
D. himself D. proposition
102. Luxo Cosmetics is seeking female 107. Once -------- probationary period
consumers between the ages of 18 ------- ends, the new employees will attend a
35 for its market research study. performance review at head office.
A. or A. them
B. for B. their
C. and C. theirs
D. but D. themselves
103. The bank manager is so busy that 108. Astrid Financial Services is hoping
clients typically wait at least one week for to expand its business------------ opening
an ----- with her. new branches throughout Europe.
A. appoint A. as
B. appointment B. of
C. appointed C. at
D. appoints D. by
104. Situated in the heart of the tourist 109. Many record stores have gone out of
district, York History Museum displays business because of the-----------demand
the -------- collection of tapestries in the for CDs and other physical formats of
UK. music.
A. lightest A. limitation
B. partial B. limits
C. creative C. limited
D. oldest D. limit
105. The white earphones are the only --- 110. Printing on both sides of each sheet
----- in stock at our High Street branch at of paper will result in fewer sheets being
the moment. required,--------- reducing waste.
A. shipping A. consequently
B. several B. formerly
C. there C. once
D. ones D. more
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111. Before he relocated to the New 116. The employee break room will be
Zealand office, Mr. Marlowe spent inaccessible to staff -------- the walls are
several weeks training his --. being painted.
A. replacement A. even
B. replace B. yet
C. replacing C. although
D. replaced D. while
112. DCA Web Design provides price --- 117. Ms. Gupta recommended sending
----- to business owners who wish to information packets to convention
strengthen their online presence. participants--------- after their registration
A. addresses is confirmed.
B. estimates A. immediate
C. industry B. more immediate
D. markets C. immediately
113. There were -------- 75 dishes on the D. most immediately
restaurant menu when the owner added a 118. Arnold Schneider will be --------
new range of vegetarian options. employee absences over the Christmas
A. every period and reporting them to the HR
B. already Director.
A. developing
C. so that
B. recruiting
D. just as
C. providing
114. To attract more visitors, Mount
D. monitoring
Jefferson National Park developed
119. -------- tenants must hand in their
numerous hiking trails -------- for a wide door entry keycard to the security office
range of fitness levels. at the main entrance.
A. successful A. Depart
B. historical B. Departed
C. appropriate C. Departing
D. probable D. Departure
115. Alford Dental Clinic allows patients 120. -------- Mr. Dawson graduated from
to arrive up to 15 minutes late, after which university, he began working as an
the appointment --. architect with Raleigh & Associates.
A. rescheduled A. Either
B. is rescheduled B. As soon as
C. had been rescheduled C. Because of
D. be rescheduled D. In order to

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121. The first sales representative -------- 126. Hotels in the city's Old Town district
the monthly target will be awarded with have experienced a boom in popularity
three extra paid vacation days. lately thanks to an--------- of tourists.
A. reach A. influx
B. for reaching B. intrigue
C. to reach C. intention
D. is reached D. induction
122. After a customer has purchased a 127. After----------Internet providers, Mr.
laptop from Digital Direct, the business Moss noticed regular disruptions to his
will perform repairs free of charge at any wireless connection.
time --------six-month period. A. switching
A. except B. switch
B. around C. to switch
C. during D. has switched
D. close 128. Most snack food manufacturers -----
123. The interviewer felt that Ms. --- design their advertisements to appeal
Howden's experience working in Asia to young children.
was -------- to the job duties and A. formerly
responsibilities of the position. B. abruptly
A. apply C. severely
B. applicable D. purposely
C. application 129. Interior King furniture is popular
D. applicator among consumers for its simple design
124. Lowden Corporation-------------its and -------of assembly.
social media ban on all departments in its A. ease
head office. B. easy
A. appraises C. easier
B. obeys D. eased
C. instructs 130. Ironman Nutritional Supplies will --
D. enforces ------ its shipping fee for anyone who
125. Now that the company has employed spends at least $300 on an order.
several part-time office assistants, our A. prevent
workload is--------- lighter. B. concede
A. consider C. waive
B. consideration D. exceed
C. considering
D. considerably
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Part 6
Questions 131-134 refer to the following e-mail.
To: Feltman Corporation Employees
From: Lee Durst
Subject: Cafeteria trash
Date: June 19
To All Staff,
The board of directors has decided to implement a new policy ----(131)----- the serving
of food and disposal of trash in the staff cafeteria. Starting from next Monday, all meals
served in the cafeteria will come on new stainless steel trays, instead of the typical
disposable plastic trays. These should be returned to the kitchen after use, where they
will be cleaned and sanitized for reuse. This policy will ----(132) the amount of trash
created. ----(133)----, all drinking cups will be replaced with metal ones that can be
reused for many years. This will help our company to be more eco-friendly. ----(134)---
-. Should you have any questions or suggestions, feel free to contact me.
Best wishes,
Lee Durst General Operations Manager

131. 133.
A. regards A. As a result
B. regardless B. Instead
C. regarding C. in addition
D. regarded D. However
132. 134.
A. promote A. Please let us know what you think of
B. cease the new menu items.
C. minimize B. During this renovation work, some
D. estimate foods will be unavailable.
C. This project has been successful thanks
to your hard work.
D. We would appreciate your cooperation
with this effort.

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Questions 135-138 refer to the following letter.

Dear Valued Customer,
Do you think there is an error in your monthly electricity bill? If so, ----(135)---- it to
Northern Electric's customer service department as soon as possible, either by mail or by
e-mail. We encourage our customers to alert us of any billing errors within 3 days of
receiving their bill so that we can address the matter immediately. (136)----. Our
representatives will evaluate and make a decision on all ----(137)----. If we determine
that you have been mistakenly overcharged on your monthly bill, the appropriate ----
(138) will be deducted from the next monthly bill you will receive.

135. 137.
A. sends A. claims
B. sent B. properties
C. send C. installations
D. sending D. applications
136. 138.
A. Northern Electric has recently A. currency
launched a new payment plan. B. amount
B. Northern Electric hopes to fill several C. replacement
positions in the department. D. solution
C. The electricity supply will be
temporarily disrupted this week.
D. Please also clearly state the nature of
the problem.

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Questions 139-142 refer to the following memo.

To: Horizon Hotel Front Desk Staff
From: Mike Rowan
Subject: Conference Halls
Date: August 4
I am delighted to announce that construction of our new conference halls will be finished
by the end of next week. The two halls will be ----(139)---- from the hotel lobby.
The new halls can each accommodate up to 600 people, and are intended for company
training sessions and business presentations. ----(140)----. Ms. Tennant will be
temporarily responsible for taking event bookings between now and the end of
September. ----(141)----, she will resume her typical duties as Guest Services
Coordinator. We plan to create a brand new position for an Events Coordinator, and this
will be advertised internally by the end of this month. This successful applicant will be
responsible ----(142) for reservations for the conference halls.

139. 141.
A. accessible A. Likewise
B. acceptable B. Nevertheless
C. attainable C. After that
D. approved D. In short
140. 142.
A. Many of the events have boosted the A. oversee
hotel's reputation. B. oversees
B. Rita Tennant has given several C. overseen
business presentations. D. overseeing
C. Both rooms must be booked in
advance.
D. Interviews will be carried out in early
September.

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Questions 143-146 refer to the following e-mail.

To: [email protected]
From: [email protected]
Subject: Bronco Meridian
Date: December 14
Hi Peter,
Thank you for asking about the Bronco Meridian sedan we advertised in the local
newspaper. I'm sorry to tell you that I just spoke with my head salesperson, and----- (143)-
---, this car was sold this morning.
If you could give me some specific details about what type of car you would like to
purchase, I ----(144) you in finding something suitable for you. When it's convenient
for you, get back to me by e-mail with your spending budget, the brand and type of car
you'd like, and any specific features you are looking for. ----(145)----.
You also have the option to receive regular ----(146)----. By signing up for these, you
will receive text messages informing you of new additions to our list of vehicles. Please
let me know if you're interested.
Best regards,
Mark Wagstaff
Mark's Motors Used Car Lot

143. 145.
A. apparently A. Of course, you will need to fulfill the
B. mainly job requirements.
C. briefly B. I will be receiving these new vehicles
D. frequently at the lot on Monday.
144. C. It is a recent trend in the automotive
A. am assisting industry.
B. can assist D. Then, I will search for vehicles that
C. have been assisting match your preferences.
D. assist 146.
A. notifications
B. repairs
C. appointments
D. upgrades

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Part 7
Questions 147-148 refer to the following information.
It's Never Been Easier to Book With Air Transnat!
Looking for a convenient way to book flights, but don't have quick access to a computer?
Simply install our new application on your cell phone, and you can do everything in a
matter of minutes! All prices for flights are updated every thirty seconds on the
application, so the information you see is always accurate.
That's not all! We offer the same perks to application users that we do to Web site users.
When making your booking, you can select your seat, choose what you would like to eat
on the plane, and even request additional items such as pillows, blankets, and
headphones.
Once your booking is complete, you will receive a special reservation code that you can
use to make changes to your seat and meal preferences up to one week prior to your
departure date.

147. What is true according to the 148. What is the purpose of the special
information? code?
A. A meal can be selected via an A. To speed up a check-in procedure
application. B. To receive a discount on flights
B. Reservations are confirmed by e-mail. C. To sign up for an Internet service
C. Flight information is updated hourly. D. To allow modification of a booking
D. A Web site was recently redesigned.

Questions 149-150 refer to the following product description.

Enhance Your Health Today!
With a capacity of 0.65L, this blender can accommodate more ingredients than most
similar models on the market can. Designed by electrical engineer Manuel Vega, this
device is perfect for use both in the home and in a professional setting. The 1000-Watt
motor provides impressive power and efficiency, so you can mix ingredients quicker
than ever before. And the detachable stainless steel blades cut both horizontally and
vertically! Available in white, silver, and black, this product comes with a recipe book
and two different sizes of juice cups!

149. What type of product is being 150. What is mentioned about the
described? product?
A. A software package A. It is powerful.
B. A construction tool B. It is lightweight.
C. A kitchen appliance C. It is affordably priced.
D. A piece of furniture D. It is easy to use.
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Questions 151-152 refer to the following e-mail.

To: William Stuckman
From: Magdalena Horowitz
Date: April 26
Subject: Update
Hello, William,
I need you to update our proposal for the landscaping contract at Marston Country Park.
The client just told me that they'd like some picnic areas in the park, so I'd like you to
add some potential sites to our diagram and include them in the presentation notes. I have
my own ideas about the best locations for these, but I'd like to see which sites you choose
first.
Also, because Matthew Wilkinson is running behind schedule on the landscaping work
at City Hall, he'll not be able to take charge at Marston Country Park until Monday, May
13, one week later than we originally scheduled. You'll need to correct this information
as well before we present the plan to the clients. Thanks for your help.
Magdalena

151. Why did Ms. Horowitz send the e- 152. What is Mr. Stuckman asked to do?
mail? A. Go to City Hall
A. To accept an employment offer B. Reschedule a client meeting
B. To revise a project plan C. Contact Mr. Wilkinson
C. To suggest organizing an event D. Change a start date
D. To request a copy of presentation notes

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Questions 153-154 refer to the following online chat discussion.

Online Messenger V3.0
Kurt Staley [2:11 P.M.] Thanks for using Spark Software's online help service. How
can I assist you?
Iris Cavalera [2:13 P.M.] Hi, one of your technicians came around to our offices at
Ritz Magazine this morning to install a photo editing
package on some of our computers. But, I'm having trouble
opening the program.
Kurt Staley [2:14 P.M.] That sounds strange. Do you see any kind of message when
you try to start it up?
Iris Cavalera [2:15 P.M.] Well, it's asking me to input a product activation code. I'm
typing AB409, just like the technician wrote down. I didn't
have any problems with the previous versions we bought
from you.
Kurt Staley [2:17 P.M.] Oh, I've got it! I'm pretty sure the "B" is actually an "8".
There should only be one letter in the code.
Iris Cavalera [2:19 P.M.] That explains it. I was worried that we'd need to have it
installed again. Thanks a lot.

153. What is indicated about Ritz 154. At 2:19 P.M., what does Ms.
Magazine? Cavalera most likely mean when she
A. It has returned some faulty products to writes, "That explains it"?
Spark Software. A. She misunderstood Mr. Staley's earlier
B. It has purchased Spark Software instructions.
products before. B. She learned how to order a product
C. It requested that a technician repair from Spark Software.
some equipment. C. She found out why she could not use a
D. It will publish an article about graphic program.
design software. D. She would like to discuss her problem
with a technician.

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Questions 155-157 refer to the following e-mail

E-mail Message
To: All sales executives
From: Terence Materazzo, CEO
Subject: Company cars
Date: Wednesday, July 10

Good morning
At yesterday's board meeting, it was decided that all of us at Arandell Manufacturing
must place greater emphasis on lessening our impact on the environment. One measure
that will be taken is the purchase of new company cars that run on electricity and emit
no harmful fumes. These cars will be made available to all sales executives and should
be used whenever you travel around visiting our clients. We understand that some of you
have already made the switch to a gas-free model. If that is the case, please continue to
use your own car, and starting from Monday, the company will now cover the costs of
all your electricity top-ups.
These new cars will be delivered to our head office on Monday, and I would like all of
you to meet in the basement parking lot at 1 P.M. Larger, more advanced vehicles will
be offered to our senior executives, while Junior executives will receive standard sedans.
All vehicles are manufactured by Azari Motors, and one of its representatives will be on
hand to show you how to operate the cars and recharge their batteries. At the end of the
day, you're free to take your vehicle home with you.
Regards,
Terence Materazzo
CEO
Arandell Manufacturing

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155. Why is the business offering 157. What is NOT suggested about the
company cars? company cars?
A. It is celebrating a successful year of A. They should remain in the company's
business. parking lot.
B. It wants staff to travel greater distances B. They will be demonstrated by a motor
to seek clients. company employee.
C. It is trying to be more environmentally C. They will be assigned based on
friendly. seniority.
D. It is rewarding its most successful sales D. They will arrive at the headquarters
executives. next week.
156. What is suggested about some sales
executives at the business?
A. They do not need to travel for their job.
B. They already own electric vehicles.
C. They currently receive a monthly
travel allowance.
D. They complained about the cars they
drive.

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Questions 158-160 refer to the following advertisement.

Gerber Baked Goods
Gerber Baked Goods has built a reputation as a supplier of high quality cakes and
pastries. The company was established 37 years ago by a skilled baker named Paul
Gerber, who moved to Gravenhurst to start his own business venture after serving as an
apprentice baker in Toronto.
At first, Mr. Gerber handled all of the daily operations himself, not only baking his goods
early each morning, but also preparing the store for business and serving customers.
Eventually, the bakery became so popular that he had no choice but to ask for the help
of his wife, his nephew, and his brother. All of them continue to help out at the main
store, although Mr. Gerber has handed over senior management duties to his younger
brother, Mark. The business has particularly thrived in the last five years, expanding its
range of offerings and opening smaller stores in nearby towns such as Huntsville and
Bracebridge.
If you are craving exquisite sweet treats, stop by Gerber Baked Goods to try our products.
Our main store is located at 347 Lakeside Road, Gravenhurst, just next to Lloyd's
Pharmacy. You can also check out our offerings online at www.gerberbakedgoods.ca.

158. Where would the advertisement most 160. What is NOT mentioned as a change
likely be seen? that the business has implemented?
A. In a business journal A. The addition of new products
B. At a culinary school B. A change in management .
C. In a local publication C. The launch of new locations
D. At a career fair D. A decrease in its prices
159. What is indicated about Gerber
Baked Goods?
A. Its founder has won awards.
B. Its main branch is in Huntsville.
C. It is seeking apprentice bakers.
D. It is a family-run business.

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Questions 161-164 refer to the following notice.

Need to Read!
Attention, all writers! Alderdale Public Library is organizing a fundraising activity for
its Need to Read initiative, which raises money to purchase books and comics for
children at the local orphanage. We are seeking writers of all levels and age groups to
lend a hand!
Visit the library any time in April during regular business hours (10 A.M. to 7 P.M.,
Monday through Saturday). We will assign you one historical figure to write about.
There is an extensive variety of interesting people to choose from.
Do your own research on the person and then write about their life and achievements.
Don't forget to sign your name at the end.
Submit it at the circulation desk by April 30, at the latest, along with your photo (see
below)
These "Life Stories" will be displayed on a wall in the library throughout the month of
May. For each story received, the library will donate $10 to our fundraising initiative.
Photographs of contributing writers will be posted on the wall next to the main reading
area.
For further details, call the Alderdale Public Library directly at 555-2878 or visit
www.alderdalelibrary.co.uk/lifestories.

161. What will be the readers of the notice 163. What is NOT indicated about the
encouraged to do? "Life Stories"?
A. Volunteer to help at an event A. They must be signed by the writers.
B. Participate in a fundraiser B. They will be displayed in May.
C. Lead a tour of a local library C. They are about different people.
D. Donate money to a charity D. They will be entered into a
162. What is Need to Read's fundraising competition.
goal? 164. Where will library visitors be likely
A. To fund the creation of new library to see photographs of the writers?
facilities A. At the circulation desk
B. To recycle old books and create new B. Near a reading area
ones C. On the Web site
C. To provide reading materials for D. At the main entrance
children
D. To host a local book convention

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Questions 165-167 refer to the following e-mail.

E-mail Message
To: All staff of Woodgrain Furniture Store
From: Philip Downie, Store Proprietor
Date: June 11
Subject: Summer excursion
Dear staff,
It's almost time for our annual company vacation, and this year I'd like to ask for your
opinions on where we should go. Furthermore, we will run a contest to find the best
suggestion for our ideal holiday destination! Employees have until the end of this month
to come up with ideas for our three-day break in late July. You should each submit your
top three choices to Ms. Ogilvie in the administration office by June 30. The individual
who submits the winning suggestion, chosen by me, will receive two tickets for a movie
at the theater around the corner from us, Galaxy Movie Theater.
Submissions should be made using entry forms that you can pick up from the office.
When judging your suggestions, I will consider the following factors: their appeal to our
diverse range of employees, as well as the number of activities on offer (the more, the
better!) and the affordability of transportation and accommodation.
Best of luck to you all!

165. What is the purpose of the e-mail? 167. What is NOT mentioned as an aspect
A. To announce a competition of a good destination?
B. To invite employees to a party A. Being inexpensive to travel to
C. To describe a training opportunity B. Having spacious hotel rooms
D. To give details about a business plan C. Being enjoyable to all staff members
166. What is indicated about Galaxy D. Having a wide range of available
Movie Theater? activities
A. It has merged with another company.
B. It will reward its employees.
C. It will host a special event.
D. It is near the furniture store.

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Questions 168-171 refer to the following online chat session.

Lucas Sears [11:25 A.M.]
Good morning, everyone. I'd like you all to make time in your schedules for a meeting
after lunch tomorrow. Our new lines aren't selling particularly well. We should consider
shifting our focus.
Emma Harding [11:26 A.M.]
What do you have in mind?
Lucas Sears [11:29 A.M.]
Since the target market for High Wave fashion accessories largely consists of teenagers,
targeting consumers online rather than through print media seems like a better fit for us.
Murray Henney [11:31 A.M.]
Right Social media and other Web sites seem to influence buying decisions more and
more these days.
Rico Augustus [11:33 A.M.]
I'm totally on board with that idea. Perhaps we can start contacting some social media
companies to get some quotes.
Emma Harding [11:35 A.M.]
Good idea. And we could even try to find out which sites receive the most traffic.
Lucas Sears [11:37 A.M.]
Great. It sounds like we're all on the same page. When we meet tomorrow, I'd like to see
some data. Look into the different online platforms and find out how much it costs to run
ads on each one. Then, I'll compile the findings and pass them on to the board for review.
Rico Augustus [11:38 A.M.]
I'll get right on it.
Lucas Sears [11:39 A.M.]
Thanks, and just let me know if you have any questions. I'll be in my office all afternoon.

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168. What type of product does High 170. What will Mr. Augustus most likely
Wave currently sell? do next?
A. Electronic devices A. Revise a marketing budget
B. Fashion accessories B. Request some price estimates
C. Sports equipment C. Send some documents to Mr. Sears
D. Cleaning products D. Update the company's Web site
169. At 11:25 A.M., what does Mr. Sears 171. What will Mr. Sears submit to the
mean when he writes, "We should board members?
consider shifting our focus"? A. Suggestions for new product lines
A. The company should discontinue some B. A proposal for increasing Web traffic
of its products. C. Designs for an advertisement
B. The meeting should be held in a D. Information about social media
different location.
C. The company should adopt a new
advertising strategy.
D. The meeting should include a wide
variety of topics.

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Hotline: 039 940 0000

Questions 172-175 refer to the following article.

Café Spectacular Coffee Shop Set to Open
(LONDON, February 12) - French coffee house chain Café Spectacular intends to launch
its third coffee shop in Bodfordshire, England, next month. It plans to open the shop on
Eastlee Avenue in Dunstable. —[1]—.
"Because there aren't many high-end coffee houses in Dunstable, the town is a perfect
spot for us to open up our newest store," stated Jerome Lemieux, the owner of the coffee
chain. "We are very excited to add another location in Bedfordshire, and we are looking
forward to serving our gourmet coffee varieties to the residents of Dunstable." —[2]—.
The Marseilles-based coffee chain also recently opened a coffee shop in the city of
Belfast in Northern Ireland. According to Mr. Lemieux, the next step will be to move
further north and over the border into Scotland later this year. —[3]—. At this point, the
most likely locations are Glasgow and Dundee. —[4]—.

172. What advantage of the new location 174. According to the article, what does
does Mr. Lemieux mention? the company plan to do in the future?
A. The affordable property prices A. Expand into Scotland
B. The size of the building B. Announce a new coffee variety
C. The lack of competitors C. Purchase a local coffee company
D. The large number of residents D. Launch a marketing campaign in
173. Where is Café Spectacular's main Bedfordshire
branch? 175. In which of the positions marked [1],
A. In Dunstable [2], [3], and [4] does the following
B. In Belfast sentence best belong?
C. In Glasgow "Luton and Kempston are the other towns
D. In Marseilles that already have an outlet."
A. [1]
B. [2]
C. [3]
D. [4]

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Hotline: 039 940 0000

Questions 176-180 refer to the following Web page and e-mail.

http://www.woolcroftbusinessinstitute.com
Home Building Amenities Full-time Courses Upcoming Seminars
Confidence in Business Speaking Seminar Series
With Catering Provided by Anatolia Restaurant
Woolcroft Business Institute (WBI) is delighted to announce its October seminar series,
which is designed to give confidence to those who are often required to speak publicly
in the business world. All the seminars will be led by Instructors who possess a wealth
of experience in a wide range of business fields. Spaces for each seminar will be in high
demand, and we can only accept a maximum of 250 people per session. Interested
individuals may sign up online or by calling us directly at 5550127. Participants in each
session will be able to enjoy a delicious buffet and drinks after the session, provided by
local Turkish restaurant, Anatolia.
Date Time Topic Instructor Venue
October 7 12:30 P.M.-2:00 Introduction to Kenneth Lee WBI Main
P.M. Speechmaking Auditorium
October 14 3:00 P.M.-4:30 P.M. Understanding Your Vlatko Andonov WBI Main
Target Audience Auditorium
October 21 4:30 PM-6:00 P.M. Making an Effective Sherl Renner WBI Main
Presentation Auditorium
October 28 6:00 P.M.-7:30 P.M. Succeeding in Any Karisma Kapoor WBI Main
Interview Scenario Auditorium

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Hotline: 039 940 0000

To: [email protected]
From: [email protected]
Date: October 3
Subject: Seminar registration
Attachment: Stanmeadows.docx
Dear Mr. Meadows,
We are contacting you to confirm your registration for one of the sessions in our October
seminar series. I have no doubt that the strategies and skills you will pick up at the session
will help you to avoid any problematic job interviews in the future.
Please find a document attached that provides detailed information about our institute.
including a map of the building, a description of amenities, and details about parking. If
you are interested in finding out more about our full-time courses, you can find a full
course list on our Web site. Once you arrive at the institute on the day of the seminar,
please go directly to the information kiosk to obtain an identification tag.
Woolcroft Business Institute is a proud leader in professional advancement courses. We
look forward to helping you to advance your skill set.
Regards,
Registration Department
Woolcroft Business Institute

176. According to the Web page, what is 178. Who will instruct the session Mr.
being offered? Meadows is planning to attend?
A. Chances to improve public speaking A. Mr. Lee
skills B. Mr. Andonov
B. Information about employment C. Ms. Renner
opportunities D. Ms. Kapoor
C. A financial consultation for business 179. In the e-mail, the phrase "pick up" in
owners paragraph 1, line 2, is closest in meaning
D. A networking event for marketing to
companies A. carry
177. What is NOT indicated about the B. choose
seminars? C. acquire
A. They can be registered for by phone. D. assign
B. They will be followed by food and 180. What document is attached to the e-
beverages. mail?
C. They are held in several event venues. A. A list of available courses
D. They are hosted by Woolcroft B. A guide to an institute
Business Institute. C. A registration receipt
D. An identification tag
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Hotline: 039 940 0000

Questions 181-185 refer to the following advertisement and e-mail.

Cosmo Computer Tune-ups - Special New Year Rate
Tel: 0898-555-0126
E-mail: [email protected]
To celebrate the start of the new year, we are offering a special rate on all computer tune-
ups performed during January and February. This offer is only available to business
clients who have used our services in the past. Cosmo technicians use our innovative
diagnostic and repair tools to maximize the performance of your computers by removing
malicious software, optimizing operating systems, and installing recommended updates.
Our standard rate and our limited time special rate are as follows:
Number of Computers Standard Rate (per computer) Special Rate (per computer)
1-9 $20 $17
10-19 $18 $15
20-29 $16 $13
30 or more $14 $11
Bonus Offer: When contacting us to book our services, if you write the specific
advertisement code "MAT123" in the subject line of your e-mail, we'll provide up to 10
Cosmo mouse mats when we visit your workplace to perform the tune-ups.

To: Bianca Lancaster <[email protected]>

From: Adam Crenna <[email protected]>
Date: February 2
Subject: Re: MAT123
Dear Ms. Lancaster
Thank you for your e-mail in which you requested tune-ups of the computers at Roma
Corporation. Based on the information you provided, I've scheduled our service for
February 9 at 9 A.M. As you noted in your e-mail, your company qualifies for our special
New Year rates. Our technicians will arrive punctually on the scheduled day and tune up
the twenty computers in your offices. The work should take no more than three hours.
If you have any questions about our service, please do not hesitate to contact me again.
We look forward to once again doing business with you and your company.
Regards,
Adam Crenna
Customer Service Manager
Cosmo Computer Tune-ups

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Hotline: 039 940 0000

181. What is indicated about the special 184. How much will Roma Corporation
rate? pay per computer tune-up?
A. It only applies to certain brands of A. $11
computers. B. $13
B. It will be offered for three months. C. $15
C. It can only be requested through a Web D. $20
site. 185. What is suggested about Ms.
D. It is available only to existing clients. Lancaster?
182. In the advertisement, the word A. Her computer will be repaired by the
"performed" in paragraph 1, line 2, is manufacturer.
closest in meaning to B. Her company recently purchased new
A. conducted computers.
B. exhibited C. She is a former employee of Cosmo
C. improved Computer Tune-ups.
D. strived D. She will receive complimentary mouse
183. What is the main purpose of the e- mats.
mail?
A. To request information
B. To confirm a service
C. To reschedule an appointment
D. To promote a special offer

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Hotline: 039 940 0000

Questions 186-190 refer to the following brochure and e-mails.

Brightspark Solar Panel Wholesaler
Brightspark is Europe's leading supplier of solar panels for commercial and residential
buildings. We stack a wide range of panels from the world's best solar panel
manufacturers. Below, you can learn more about a few of our best-selling panels.
Synergy Solar: Reliable and cost-effective monocrystalline panels that are suitable for
all types of roofs, regardless of angle. Each panel is comprised of 72 cells.
Sol Turbo: Similar to Synergy Solar, but 60 cells in each of these panels are
polycrystalline, making the panels even more cost-effective.
Solar King: Constructed with heavy anodized aluminum frames, these 60-cell
monocrystalline panels are built to withstand high winds and heavy snow.
Sun Catcher: Monocrystalline panels, each containing 72 cells, specifically designed to
be placed on the vertical walls of buildings rather than on their roofs.
If you have any questions regarding any of the panels we supply, please contact us by e-
mail at: [email protected].
When purchasing solar panels, it is crucial to take accurate measurements of the surface
on which you intend to install the panels. After doing so, and choosing your panel type,
our online calculation tool will tell you precisely how many panels you will need to buy
in order to cover a given area. Try it out for yourself at www.brightspark.co.uk/calculator.

To: [email protected]
From: [email protected]
Date: March 17
Subject: Recent order
Dear Brightspark,
I am the owner of a home renovation firm, and one of your regular customers. On March
15, I placed an order for 25 of your 72-cell monocrystalline solar panels for the home of
one of my customers, I'm contacting you because my customer is having doubts about
the panels. She is worried that the panels will look unattractive once they have been
installed on the roof of her lakeside cottage. I tried to assure her that they are relatively
small and discreet. Would you be able to send me any pictures of homes that have these
panels installed on their roof? That would put my customer's mind at ease.
And, one more thing. The last time I ordered solar panels from your business, I was able
to print out the warranty information online and give it to my customer. However, this
time, I can't seem to find it on your site. I'd appreciate it if you could direct me to the
information so that my customer will be fully satisfied.
Thanks,
Colin Rundgren
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Hotline: 039 940 0000

E-mail Message
To: [email protected]
From: [email protected]
Date: March 17
Subject: Re: Recent order
Dear Mr. Rundgren,
Thank you for your recent inquiry. The panels that we are preparing to ship to you are
our most popular type, and your customer has nothing to worry about. I have attached
some images of other satisfied customers' homes so that she can take a look for herself.
If she is not satisfied and wishes to select a different type, please inform me by 5 P.M.
this afternoon so that I can change the order.
Regarding the other information you inquired about, I'm afraid you'll need to contact the
supplier directly if you wish to receive the full, detailed document.
Best Regards,
Anna Thorn

186. According to the brochure, what can 189. According to Ms. Thorn, why would
customers do on a Web site? Mr. Rundgren need to contact her again
A. Compare prices of suppliers on March 17?
B. Request a consultation A. To receive some documents
C. Check panel requirements B. To choose different panels
D. Read customer testimonials C. To make a final payment
187. What aspect of the panels is Mr. D. To reschedule an installation
Rundgren's customer concerned about? 190. What can be inferred about the
A. Their appearance product warranty information?
B. Their installation cost A. It has recently been revised.
C. Their energy output B. It is included in the product packaging.
D. Their durability C. It will be mailed out to Mr. Rundgren's
188. What type of solar panels did Mr. customer.
Rundgren most likely order for his client? D. It is no longer available on
A. Synergy Solar Brightspark's Web site.
B. Sol Turbo
C. Solar King
D. Sun Catcher

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Hotline: 039 940 0000

Questions 191-195 refer to the following advertisement, form, and e-mail.

Enroll Your Employees at The Gilford Institute!
By providing your employees with supplementary training, you can create a workforce
that is adaptable, efficient, and cohesive. At The Gilford Institute, we offer four highly-
regarded professional advancement courses:
Effective Leadership - It is important that companies offer leadership training to all
employees, and not only supervisors and managers. By developing your employees'
leadership skills at an early stage, you can equip them with the knowledge they need to
take on leadership roles in the future.
Maximum class size: 40. Course runs on Mondays and Tuesdays.
Diversity Training - These days, workplaces are more diverse than ever. It is important
to make sure that all workers understand diversity issues. Our diversity training course
will enhance your employees' knowledge and enable them to embrace diversity in the
workplace.
Maximum class size: 70. Course runs on Tuesdays and Thursdays.
Time Management - Time is a valuable but limited resource at all businesses. However,
many employees lack the knowledge and training required to manage their time
effectively. This often leads to missed deadlines and poor work quality. Our course will
help your employees stay organized, focused, and be more productive every day.
Maximum class size: 60. Course runs on Mondays and Wednesdays.
Enhanced Communication - Poor communication can result in decreased productivity
and unnecessary disputes. Whether communicating face-to-face or by e-mail, every
employee should have an understanding of the basics of communication. Our course will
help your staff to develop the essential skills they need to communicate both verbally
and in writing.
Maximum class size: 50. Course runs on Tuesdays and Wednesdays.
Please contact us at [email protected] for more information on course
content, course schedules, and registration. All courses are offered at our main campus
building in downtown Rutherford.

The Gilford Institute - Advanced Business Training Courses

Course Registration Form
Company Representative: James Buckner
Company: Markley Corporation
Number of Employees Attending: 33
Course: Enhanced Communication
Date of Registration: April 19
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Hotline: 039 940 0000

To: The Gilford Institute <[email protected]>

From: James Buckner <[email protected]>
Date: April 27
Subject: Recent Course Registration
Dear Sir/Madam
I recently registered the employees of Markley Corporation's marketing department for
a course at your institute. We are all very eager to begin the course and benefit from the
expertise of the instructor, I am contacting you regarding the availability of parking at or
near your institute. Because we will be coming from out of town, we will be hiring a bus
for our staff members. The vehicle will be quite large - a standard 52-seat bus - so we
will need to find an adequate space in which to park. Can you please provide some
suggestions, including a map and directions? It would be very helpful to us.
Yours sincerely,
James Buckner
Head of Marketing
Markley Corporation

191. Who is the advertisement most likely 194. In the e-mail, the word "eager” in
intended for? paragraph 1, line 2, is closest in meaning
A. Recent graduates to
B. Job fair attendees A. patient
C. Course instructors B. desirable
D. Business owners C. apparent
192. Which course can accommodate the D. enthusiastic
most participants? 195. What does Mr. Buckner indicate
A. Effective Leadership about Markley Corporation?
B. Diversity Training A. It is based outside Rutherford.
C. Time Management B. It wishes to change some registration
D. Enhanced Communication details.
193. When will the employees of Markley C. It has worked with The Gilford
Corporation attend a course at The Institute in the past.
Gilford Institute? D. It expects The Gilford Institute to
A. On Mondays and Tuesdays provide transportation.
B. On Mondays and Wednesdays
C. On Tuesdays and Wednesdays
D. On Tuesdays and Thursdays
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Hotline: 039 940 0000

Questions 196-200 refer to the following e-mails and quote.

To: Joe Turner <[email protected]>
From:Roberta Fleck <[email protected]>
Subject: Estimates
Date: December 12
Attachment: Hotel_lists.docx
Dear Mr. Turner,
I received your recent e-mail about your upcoming Lovett Literary Association awards
show, which you would like to hold here in Manchester. Please find a list of hotels that
have suitable function rooms for holding such an event.
Just like you asked, I have made sure to add a hotel situated in Belmont to the list.
Although I have not personally been involved with any events at that hotel, my colleague
has assured me that it is well equipped for large functions.
Once you have made a decision, you should put down a 10 percent deposit by December
15 to ensure that the space is reserved. This can be a particularly busy time of the year
for securing venues. I look forward to helping make your event a great success.
Sincerely,
Roberta Fleck

Event Space Rental Estimates

Rented by: Lovett Literary Association Duration of Event: 4 hours
Approximate number of attendees: 400 Event date: February 5
Hotel Neighborhood Additional Cost per hour Total cost
Information
Arlington Hotel Five Hills Equipped for £250 £1,000
live music
performances
Thames Hotel Longford Rooftop event £300 £1,200
space and bar
Yarrow Hotel Hampton Easy access and £225 £1,100
ramps for those
with disabilities
Musgrove Hotel Dayton Newly £275 £1,300
renovated
function room
and stage
Ascot Hotel Belmont Choice of buffet £325 £1,400
or set menu
provided

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E-mail Message
To: Roberta Fleck <[email protected]>
From: Joe Turner <[email protected]>
Subject: Re: Estimates
Date: December 15
Attachment: Hotel_lists.docx
Dear Ms. Fleck, Thank you very much for the list of locations you compiled for our
awards ceremony. You've really worked hard to help us prepare everything. As you
advised, I have paid a 10 percent deposit to secure the hotel's event space in advance.
Although the rooftop event space at Thames Hotel sounded nice, I felt that it was more
important to choose a venue that has recently undergone modifications, as we would like
to hold our event in a sophisticated, attractive setting. Furthermore, I'd rather not book a
rooftop area, just in case it rains.
The next thing I need to consider is food and drink. Can you recommend a good caterer
to provide food at the event? The manager at the hotel recommended hiring a firm that
specializes in catering large functions like ours. I'll take a look at some different options,
but I'll hold off on making a final decision until I hear back from you.
Best wishes,
Joe Turner

196. What is indicated about Ms. Fleck? 199. How much will Mr. Turner pay for
A. She works at a hotel in Manchester. the event space in total?
B. She has been nominated for an award. A. £1,000
C. She is planning a special ceremony. B. £1,200
D. She lives in the Belmont C. £1,300
neighborhood. D. £1,400
197. What hotel did Ms. Fleck include in 200. According to the second e-mail, what
response to Mr. Turner's request? will Mr. Turner do next?
A. Arlington Hotel A. Contact a hotel manager
B. Thames Hotel B. Consider some live entertainment
C. Musgrove Hotel options
D. Ascot Hotel C. Schedule a meeting with Ms. Fleck
198. What is suggested about Yarrow D. Compare catering companies
Hotel?
A. It offers wheelchair access.
B. Its event space is relatively small.
C. It can provide live music.
D. Its guests can enjoy a buffet.

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