SUNITA JUNEJA

RETAIL BANKING PROFESSIONAL

OBJECTIVE Result-oriented and creative professional with 11 years of experience, targeting assignments
in Business Development & Sales with an organization of high repute in Banking industry,
preferably in Singapore, Gurugram and Hong Kong

CONTACT PROFILE SUMMARY

 A customer-centric professional in the Banking and Financial services industry with

+91 8800614300 impressive success in driving consistent growth in revenue / profit and improvement in
top-line & bottom-line performance of the organization through sales and cross-sales of
[email protected]
various financial and banking products
 Distinguished capabilities in managing business development with focus on top & bottom-
line performance and skills in determining company’s mission & strategic direction as
EDUCATION conveyed through policies & corporate objectives
 Excellent track record of sourcing & acquiring the highest quality of business by leveraging
B.Ed. from Kurushetra University – 2012 expertise across Banking & Financial industry; streamlined processes, identified &
mitigated risks, increased productivity and ensured flawless execution of operations and
B. Com. from Kurushetra University – 2003 maintaining excellent metrics (such as efficiency, productivity, quality)
 Generated the revenue growth for the company to increase the company growth to the
Diploma in Computer Applications from next level
IBM - 2003  Formulated strategies and tactics for managing the sales process, encompassing
forecasting, pricing strategies, key account management, expense control, profitability
enhancement, new product development, market research, and brand strategy

CORE COMPETENCIES CAREER TIMELINE

Sales & Business

Development
Strategic Business Planning

Retail Banking Operations

Oct’11 – Apr’12 – Nov’19 – Oct’18 – Feb’20 – Since
Mar’12 Feb’18 Jan’20 Oct’19 Jan’22 Feb’22
Revenue Generation

Cash Management

Team Coordination

Customer Service
Management
Stakeholder Management WORK EXPERIENCE

Key Account Management Senior Manager- HDFC Bank Ltd - Feb 2022 - Present
Key Result Areas:
Business Growth  Managing an imperia client portfolio, with the goal of meeting established targets while
ensuring compliance with guidelines and regulations
Market Analysis
 Guaranteeing customers receive exceptional service and that their financial needs are
comprehended and addressed through the array of financial products provided by the
Bank
 Continuously achieving portfolio objectives, including sales targets, income goals, group
product holdings, and more
 Spearheading end-to-end Retail Banking, Business & Operations including Sales, Business
Development, Operations Management, Service Delivery, Audit, Risk Management,
Regulatory Compliance and Customer Retention
  Facilitating business growth by delivering high-quality solutions, establishing high value
ACHIEVEMNETS
HNI accounts & customer retention strategies
 Targeting to achieve highest levels of service health of branch by adhering to operational
 Client Portfolio Growth: Successfully processes and closely monitoring complaints & service issues
expanded the client portfolio over the  Ensuring to acquire incremental business from the existing set of customers; securing and
course of one year, resulting in a managing the customer relationships with a long-term focus on expanding the overall
significant increase in the bank's assets footprint / penetration and introducing innovative products and services for
under management and revenue organizational effectiveness
 Interacting with various Business Units on their requirement for roll-out of products at
 Cross-Selling Success: Demonstrated branches; managing the turnaround time for disbursement of loans and processing of
expertise in cross-selling various financial trade transactions
products and services, achieving increase  Collaborating with stakeholders in line with market expectations & competition to ensure
in the adoption of additional banking continuous evolution of new product variants & features
products by existing clients, thereby  Achieving individual & branch goals; supporting the improvement of new business &
boosting revenue retention of customers to achieve operational goals & key performance indicators while
keeping in view the profitability
 Team Collaboration: Collaborated
effectively with the bank's wealth Senior English Teacher – PlanetSpark, Feb 2020 – Jan 2022
management and investment teams, Key Result Area:
contributing to the development of  Conducted international online classes in the subjects of Public Speaking and Creative
tailored financial solutions for high-net- Writing to students
worth clients, which in turn led to an
General Manager – Business Development – Mansionly (Interior Design), Oct 2018 – Oct
increase in assets under management
2019
Key Result Areas:
 Revenue Generation: Exceeded quarterly
 Tasked with generating revenue across various product lines, including the development
revenue targets consistently, achieving an
and execution of a business plan to ensure profitability
increase in revenue compared to the
 Liaised with international principals on technical support and commercial/pricing matters,
previous year through proactive client
while also overseeing arithmetic calculations, pricing structures, gross margins, and
engagement and strategic financial
overall profitability
planning
 Prepared a comprehensive Business Plan encompassing business design, structure,
processes, operational plans, and financial models
 Market Research and Analysis: Conducted
 Conducted thorough and precise market research, leveraging this data to enhance market
in-depth market research and analysis to
share
identify emerging trends and
opportunities, enabling the bank to  Organize regular meetings with distributors and the sales team to discuss progress toward
proactively adjust its product offerings targets, provide product training, and refine sales strategies. Additionally, conducted
and capture new market segments customer or training seminars as needed in various regions
 Maintained strict confidentiality regarding customer lists, mailing lists, and other sensitive
company information
 Kept upper management informed about developments in business processes,
PREVIOUS EXPERIENCE operational plans, financial models, and overall profitability

Direct Marketing – Oriflame, Apr 2012-Feb General Manager- Business Development NYSO - Events (Abode1st Group of Company), Nov
2018 2019 - Jan 2020
Key Result Areas:
English Teacher - Himalaya Public School,  Developed and executed a business plan aimed at ensuring profitability
October 2011 - Mar 2012  Engaged with foreign principals to address technical support and commercial/pricing
issues
 Monitored and managed arithmetic calculations, pricing structures, gross margins, and
overall profitability
 Prepared a comprehensive business plan covering design, structure, processes,
operational plans, financial models, and profitability, while also strategizing sales
processes, forecasting, pricing, key account management, expenses, new product
development, market research, and brand strategy
 Conducted market research, hold meetings with distributors and the sales team, and
maintain confidentiality of sensitive company information, providing regular updates to
management on business processes, operational plans, financial models, and profitability

PERSONAL DETAILS
Address : Gurugram – 122002
Date of Birth : 11/02/1984