SANTHOSH PILLAI

Senior Business Minded Growth Leader / General Manager

An Inspiring and Strategic Professional with a track record in navigating business growth by
formulating and implementing a clear, company-wide vision with the board and senior
management to shape strategy and define the business model for significant results.
“Global Span: India, UAE, and Oman.”
+96895928847 [email protected]

EXECUTIVE PROFILE CORE COMPETENCIES

 Strategic Business Leader with over 22 years of experience in advancing the
strategic direction of the business through innovation and transformative leadership Strategic General
to ensure business scalability and growth in an evolving global market. Planning Management
 Verifiable success in scaling the business growth, and profit margins, penetrating
new markets, and bringing a unique combination of sales and product experience to
deliver business value and achieve industry reputation & revenue growth.
Sales, Marketing P&L
 Experience in introducing various products and services & quality assessment, & Business Responsibility/
pricing strategy, market placement, and advertising strategy, commercial, and Development Revenue Growth
forming relationships for building robust primary and secondary networks.
 Domain Exposure: Elevators Technology, Logistics, Fire & Safety, Industrial
Painting, Rubber Goods Manufacturing, Banking, Real Estate, Trading, Tourism, Brand/Product Go-to-market
Wholesale & Retail (FMCG / Fruits) & e-commerce (Multi-level Marketing). Launch & Strategy
 Successful track record in leading sales, new market development, designing Management
strategic road-maps, business development, brands building equity, boosting
growth, and exemplary expertise in demand generation, channel management, key Business
High-stake
account handling, dramatic revenue growth, industry reputation, and market Turnaround &
Negotiations
advantage. Expansion

PROFESSIONAL ACCOLADES
Customer Team
 Attained awards over 15 times in CCIL for excellence in various categories – as Best Relationship Leadership
Manager - Customer Care / Best Sales Manager / Best Branch Manager / Best Zonal Building
Manager / Best Regional Head as an individual and as a team member in helping to
generate & regenerate revenues from clients.
TRAININGS & SEMINARS
 Commended as the Best Human Capital Resources National Manager for 2009
regarding generating revenue with absolute Quality recruitment of Human  Business Development, Back End
Resources in line with the Business. operations (Pre &Post Sales Service),
 Received Award for Outstanding Performance in Dubai Shopping Festival. Public Relations, Revenue Recovery,
 Provided strategic directions to various organizations as a part of Corporate Social Budgeting, Product Development, and
Responsibility (CSR) and used the opportunity to balance professional and social life Property Acquisitions (Resorts &
and make a difference in people's lives. Hotels).
 Training the team for operational
EDUCATION CREDENTIALS efficiency and productivity.
 Master of Business Administration (M.B.A) – PR & Marketing Management – 2014  Training in managing retail outlets.
 Graduate Diploma in Management Studies – 2011  Preparing Planograms.
Central India Institute of Management Studies – Nagpur, India  Advanced Customer Service.
 Higher Secondary Certificate (Mumbai Board) – 1997  QEHS fire and safety.
 Secondary School Certificate (Bombay Board) – 1995  Retail Quality Management System
Maharashtra State Board of Secondary & HR. Secondary Education – Pune Program (RQMS).
 Environmental Management System
TECHNICAL PROFICIENCY Training.
 Telephone Excellence by ENOC L& D
 Operating System: Windows 10 & 11 Center, Dubai.
 Applications: MS Office - (Word, PowerPoint, Excel, and Outlook)
 Higher Diploma in Software Systems from APTECH Limited. KEY SKILLS
 Diploma in Computer Applications (Maharashtra Govt. Recognized)

CAREER TIMELINE
Feb’01 – Oct’03 Dec’03 – Aug’11 Sep’11 – Jun’19 Since Jul’19
EMPLOYMENT OUTLINE
Since Jul 2019
Alpha Group of Companies – Sultanate of Oman as General Manager – Operations and Strategic Business Partner
Directly reporting to top management: Chairman / CEO & COO (Board Members of the group)
Key Deliverables:
 Strategic Planning: Create and execute the organic & acquisition growth strategies, including revenue and profit growth initiatives.
Outline the organizational strategy vis-à-vis market, position, and competitive assessments.
 Business Operations: Ensure 360-degree involvement in executing the business operations in collaboration and feedback from each
company heads. Drive the business activities to achieve the desired results consistent with the overall strategy and mission.
 Business Development: Set up the new business strategy and success team to scale the revenue growth of the business units.
 Sales Management: Qualify inbound demand to build a strong pipeline that leads to real opportunities for the sales teams.
 New Market Development: Penetrate the new markets and industries having product potential, strategize market entry, and
develop a presence in the market to grow business.
 Compliance: Ensure adherence to legal guidelines and in-house policies to maintain the company's legality and business ethics.
 Financials & Budgeting: Develop and administer the firm's budget, forecast future financial needs, and ensure that the firm is
financially stable and profitable.
 Relationship Building: Develop and nurture trust relations with key partners and stakeholders and act as a point of contact for
important shareholders.
 Business Integration: Provide strategic directions to the operating entities for integrating the Alpha Group’s strategy and vision.
 Performance Enhancement: Grow the business performance, product, process & customer/market rationalization by outlining and
leading the costs and value drivers.
 P&L Responsibility: Pinpoint untapped business opportunities for optimal revenue growth and profits.
 Team Leadership: Develop the firm's staff and render leadership and support to ensure staff motivation and productivity.
 Market Research: Stay abreast of all the industry trends and best practices and ensure that the firm stays current and competitive.
Group Companies:
 Alpha Elevators, Alpha Fire Safety Services, Alpha Ready-mix Concrete & Mining, Alpha Global Rent a Car, Alpha Technical
Trading & Contracting, Alpha Hotels & Suites, Alpha Travel & Tourism, Alpha IT Division, Alpha Technical Solutions & Services,
Alpha Service Apartments, Alpha Retails, and Alpha Restaurants

Sept. 2011 – Jun 2019

Country Emerald Commercial Broker LLC (India, UAE & Oman) as GM – Operations & Business Development
Key Deliverables:
 Shouldered with the entire responsibility of building and growing the business in Sectors – Trading, Real Estate & Tourism.
 Worked towards the new business and staff motivation while coordinating with other divisions.
 Met company targets and increased sales year-over-year.
 Held accountable for identifying, developing, and nurturing new solution segments to meet customer/market needs.
 Competitively prepared bids with input from all company divisions and detailed project proposals.
 Dexterously steered the business development and grew the customer contacts and income potential.
 Interacted with global clients from inquiry to solution.
 Worked with partners and large clients to establish and maintain organisational strategies and improve global business
development by streamlining operations, cutting costs, and increasing portability.
Dec 2003 – Aug 2011: Country Vacations International Limited, Country Club (India) Limited (India, UAE, Oman) as GM –
Operations & Business Development
Key Deliverables:
 Discovered new business prospects and created customer-growth plans for the resort and country club.
 Formed and nurtured relationships with members, suppliers, and local companies.
 Introduced marketing and promotional campaigns to boost sales.
 Oversaw countrywide operations and commercial growth.
 Commenced the national and international offices and franchisees
 Displayed financial acumen in budgeting, spending, fund flow, client accounts, taxation, and new contracts.
 Looked after the resort and country club guest services, housekeeping, maintenance, food and beverage, and recreation.
 Created and complied with the operating procedures to run resorts and country clubs smoothly.
 Obtained and assessed the daily HOD reports from HR, Administration, Sales & Marketing, Accounts, and Customer Care.

PRIOR WORK HISTORY

Feb 2001 – Oct 2003: Emirates National Oil Company – UAE as Manager – Retail Operations

PERSONAL DOSSIER
Date of Birth: 4th April 1979 | Nationality: Indian | Passport: T3112524 valid up to Jan, 2029
Driving License: Oman – 119038684 | Languages Known: English, Hindi, Malayalam, Marathi, Tamil, and Arabic