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    Nilesh Resume Latest

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    5 views2 pages

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    N S

    NILESH SHARMA

    Pune,411012 ● 9545368421 ● [email protected]

    PROFESSIONAL PROFESSIONAL JOURNEY


    SUMMARY Senior Executive, 12/2010 - Current
    Motivated and Productive executive EXL Service.com (I) Pvt. Ltd. - PUNE, India
    with 15+ years of experience looking ● Extensive experience of 15+ years in a Utility domain for a UK based Utility service
    to contribute effectively towards the provider
    success of business in a professionally ● Expertise in customer relationship management ensuring superior end customer
    managed organization and experience satisfaction
    personal growth in work life balanced
    ● Expertise in secure handling of financial data
    environment.
    ● Trained team members on specific process intricacies as part of new hire
    onboarding and took additional efforts to shorten the learning curve
    ● Resolve queries involving customer billing and published the weekly reconciliation
    EDUCATION file for internal stake holders
    Bachelor of Arts, 2010
    ● Diligently maintained a database to ensure quick resolution of queries
    Pune University - Pune ● Maintained Operational data and proactively highlighted variance in volumes to
    management and clients
    Diploma, 2005 ● Pro actively worked on client escalations to resolve data discrepancies and
    Pimpri Technical Institute, SSPMS inaccuracies
    Junior College - PCMC ● Displayed high efficiency and productivity without compromising on quality
    ● Provided valuable inputs/insights to management team to minimize steps/ action
    on exceptions which helped in boosting efficiency and faster processing
    PERSONAL ● Always compliant and ensured to strictly follow and adhered to the policies, rules
    and regulations of the organization
    INFORMATION ● Received regular appreciation from clients and EXL management team for good
    ● Date Of Birth : 31st December 1979 performance and taking additional initiatives to resolve customer queries
    ● Marital Status : Married
    ● Performed quality audits and published volume reports as per requirement.

    Senior Executive, 07/2009 - 12/2010


    SURYODAY MICRO FINANCE PVT LTD
    ● Disbursement of Loan files on the basis of eligibility and documentation validation
    ● Also performed additional responsibilities of handling customer queries raised by
    email or calls
    ● Maintained MIS report and forwarding the same to RCM and Head office on a daily
    basis
    ● Also Handled the query files raised by Loan officers & sending query disbursal to
    different branches.

    Operations Officer, 01/2007 - 03/2009


    TECHPROCESS SOLUTION LTD
    ● Document scrutinization and Disbursement of loan files
    ● Handle the cross-check files & validate the same for data discrepancy
    ● Interact with head office for queries regarding disbursed files and maintain a track of
    the same
    ● Maintaining daily MIS and forwarding the same to RCM and Head office on daily
    basis
    ● Calculate & arrive upon the EMI based on scheme & tenure of loan.
    CORE QUALIFICATIONS
    ● Team Player ● Good communication skills
    ● Punctual ● Quick Learner

    LANGUAGES
    Hindi: First Language
    English: C2

    Proficient

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