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Ramma Ambawata

E-Mail: ramma.ambawata1612@gmail.com
Phone: +91-7665431555

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time
management and problem-solving skills.

CORE COMPETENCIES PROFILE SUMMARY

Analysing complex data sets ❖ Goal-oriented professional with nearly 8 years of qualitative
experience with keen interest in the areas of Process Excellence,
Focusing On Customers
Project Management, Key Account Managing and Customer
Relation building.
❖ Possess in-depth knowledge of developing WBR,Dasboards and
Building Relationships PPT with internal and external stakeholders.
❖ Work with internal and external teams to drive right practices to
Client Coordination
minimize errors.
❖ Develop and maintain valuable stakeholder relationships.
❖ Proven capability to improve customer experience by suggesting
Implementing data-driven strategies valid solutions.
❖ Hands-on experience to analyze, and evaluate existing
Project Management Compliance
processes, collect data to identify root causes, perform cost
benefit analysis, and identify process improvement
opportunities.
Performance Monitoring ❖ Work within time constraint to meet critical business needs, while
monitoring activities in the pipeline and ensuring service
Mentoring & Knowledge Sharing requirements are met.
❖ Maintaining High Standards of Customer Service at all Points.
❖ Supervising Team members to Support Diversity and work for a
Common Goal.
❖ A goal-oriented professional with excellent communication,
analytical & team management skills; capable in motivating
personnel towards achieving organizational objectives adhering
to industry best practices in stressful conditions.

EMPLOYMENT DETAIL
Since Feb '22, Ecom Express Private limited,
Gurgaon as a Deputy Key Account Manager

• Handling of Platinum Clients for all the Customer and Data Related Queries.
• Handling biggest account (Meesho)of the organization, all the escalation metrics and day to day
performance review.
• Lead a team of 8-10 members in executing data-driven projects, ensuring timely delivery and high-
quality results.
• Collaborate with cross-functional teams to gather and analyse business requirements, facilitating the
alignment of business goals with technology solutions.
• Manage the end-to-end project lifecycle, from conception to implementation, ensuring successful
delivery within scope, budget, and timeline constraints.
• Conduct regular training sessions for the team to enhance their skills in data analysis tools and
methodologies.
• Provide strategic insights and recommendations to senior management based on comprehensive data
analysis.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Ensures end to end smooth running of logistics operations for the Pan India
• Sharing Daily/Weekly Reports with Clients for Creating Visibility of the Operations and Performance.
• Prioritize and influence projects in a fast-paced environment through superior quantitative and
qualitative data analysis skills.
• Proficient in database design, data modelling, and query optimization.
• Skilled in troubleshooting and resolving database-related issues.
• Excellent analytical and problem-solving abilities.

EMPLOYMENT DETAIL

Aug’16 till Feb 2022, Interglobe Aviation Pvt. Ltd. (Indigo), Jaipur
Assistant Manager (Airport Operations)
Role:
• Providing highest level of customer service at all customer touch points
• Supporting passengers from disembarkation until the baggage collection from the arrival
• Administering service partners activities for the smooth acceptance of passengers
• Managing with cargo, fuelling company, baggage make-up area, aircraft loading team, catering suppliers f
or one time departure of flights & Company mails
• Executing pre-flight and post-flight administration duties
• Confirming compliance with DGCA safety and security requirements.
• Keeping a secure working environment and promoting awareness
• Directing a team of airside operators and a crew of porters for performing all activities on ramp.

EDUCATION

• Bachelor of Science: Zoology


(Delhi University)
• Airport Management: Aviation
(Karnataka Open University)

IT SKILLS

• Microsoft Word, PowerPoint, Microsoft Excel


• SQL:

- Optimized SQL queries and database performance, resulting in a 20% reduction in query execution time.
- Implemented and managed backup and recovery strategies to ensure data availability and security.
- Collaborated with developers to design efficient database schemas for new applications.
- Developed and maintained database documentation and best practices.

PERSONAL DETAILS

Date of Birth: 16th December 1993


Languages Known: English, Hindi
Address: Jaipur

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