CAREER PATTERN Forward-thinking Vice President of Operations dedicated to

continuous business improvement focused on enhancing revenue

and streamlining business operation Diligent in driving profit
maximization through multifaceted business approach. Excellent
team builder and leader of initiatives.
CAREER OUTLOOK
A result oriented professional with over 17 years of experience in
Banking, Process Management, Operations, systems migration,
and Team Management. Sufficient experience in managing service
operations with an aim to accomplish corporate plans & goals
successfully. Strategic Business Analyst with 6+ years of
experience honing operations and boosting company
performance. Ready collaborator who builds productive
relationships with diverse team members and stakeholders.
SKILLS
 Process Transitions
 Team Management & Mentoring
 Process Enhancement
 Trade Finance - Swift Messaging & Payments
 Regulations & Compliances
 Relationship building Recruitment.
 CRM Applications: Newgen.
 Core Banking Applications: Finacle, Flex cube, ITRAC,
 Certified Scrum Product Owner

ORGANISATIONAL Intellect Design Arena | Chennai 11/2023 to Till date

EXPERIENCE
 Worked with Project Managers, Senior Management,
Experienced Traders and Other Stakeholders to define
project scope, plan, and requirements.
 Take initiative and produce timely results in fast paced and
sometimes ambiguous environment
 Partner with business leads and technology to develop, test,
and deploy enhancements
 Collaborate with management to ensure that projects meet
all applicable government regulations and compliance
standards
 Communicate with project stakeholders on project
deliverable, assist in the flow of information, and coordinate
meetings.
 Performed GAP analysis of the existing system and
presented the product strategy.
 VICE PRESIDENT OF OPERATIONS 04/2023 to 11/2023
Yes Bank Limited| Chennai
 Managing team of LC operations, Document checking and
buyers’ credit, bill booking and payments team across south
and east region.
 Applied excellent problem-solving, process development,
and strategic implementation skills to lead and support all
areas of operations.
 Hired and managed employees to maximize productivity
while training staff on best practices and protocols.
 Identified opportunities to improve business process flows
and productivity.
 Strategically coordinated operations according to objectives
and capabilities, effectively allocating resources to meet
demands.
 Increased stake holder confidence through performance
optimization strategies and efficiency improvements.
ASSISTANT VICE PRESIDENT 08/2012 to 03/2023
IndusInd Bank Ltd | Chennai
 Reviewed, identified, updated, and prioritized strategic
initiatives to provide comprehensive support to senior
leadership.
 Attended weekly meetings and special sessions of
Leadership and Executive Leadership Teams and
contributed to major administrative initiatives, policies, and
decisions.
 Allocated work assignments and tasks to comprehensively
manage administrative projects.
 Communicated with leadership teams to assist with
administrative initiatives and decisions and attended
weekly meetings to support policy changes.
 Managed the LC operations, Document checking and Buyers’
Credit, Collections, Outward and Inward remittance, Exports
& Imports team across various locations
 Managed front office and mid office operations and provided
solutions to customers due diligently.
 Grooming sessions with Operations team for giving heads up
and brief overview of the new application.
 Gathering and Analyzing Operation Requirements
 Worked closely with Solution Architect Team on preparing
Business Requirement Document, HLD Document and
Estimations
 Handling calls with Development Team for Requirements
understanding and finalizing Queries to be resolved.
 Taking Requirements Sign off from Operations team.
Team Leader 01/2012 to 08/2012
Standard Chartered Bank | Chennai
 Managed Document Checking Operations for Singapore,
Japan, Taiwan.
 Mentored and guided employees to foster proper
completion of assigned duties.
  Conducted training and mentored team members to
promote productivity, accuracy, and commitment to friendly
service.
 Conducted training and mentored team members to
promote productivity and commitment to friendly service.
 Established open and professional relationships with team
members to achieve quick resolutions for various issues.
Senior Executive 07/2006 to 01/2012
The Royal Bank of Scotland Business Services Pvt Ltd Chennai
 Handled export documents, preparing and authorizing them
on behalf of beneficiary.
 Handled Import LC Issuance, advising, negotiations and
trade payments.
 Receiving the documents for different branch offices and
providing the observations for any discrepancy observed to
the branch offices.
 Checking of MT700 and MT707 prepared and authorizing in
the system.
 Ensure compliance with all applicable external Rules /
Regulations and Internal Company Policies including
management & reporting of operational risk.
 Managing Client queries raised by branches.
 Co-ordinate with UAT Team, Product Management, and
Implementation Team & Application Owners to resolve
operational issues under newly developed system.
EDUCATION MBA| Finance 01/2011
Institute of Loyola Institute of Business Administration,
Chennai - Final Grade: B
Commerce 06/2006
DG Vaishnav College, Chennai- Graduation with Distinction
ACHIEVEMENTS
 Completed RBS – GCE Paris Collection Migration (2009)
in span of one month.
 Successfully migrated core banking system for import
payments in IBL for trade finance in the year2017
 Nominated as Sole Training Champion for entire CPC
Chennai – imparted more than 2500-man hours
 Was JDI champion for IBL CPC Chennai
 Migrated SBLC for IBU and non IBU BYCR in IBL 2019

Completed CDCS (Certified Documentary Credit Specialist)

CERTIFICATIONS Professional Scrum Product Owner (PSPO -1) - Scrum.ORG
Azure AI 900 Certification- Fundamentals
LANGUAGES