Technical Publications Web Site

Online Service Information (OSI) User’s Guide

This User’s Guide provides detailed instructions on how to access and use the Online Service
Information (OSI) Library. The OSI includes service bulletins, safety communiqués, model
communiqués and customer service letters for Beechcraft and Hawker commercial models. There
are two subscriptions available – OSI-B provides all Beechcraft service information and OSI-H
includes all Hawker aircraft. The documents are stored online in pdf format. Access to the last 90
days of information is available at no charge.

The Technical Publications website is located at http://pubs.hawkerbeechcraft.com. The

Technical Publications site can also be accessed by going to the Hawker Beechcraft home page
(http://www.hawkerbeechcraft.com), click on Global Customer Support, Technical Publications,
then the submenu Overview). To view technical data (including Online Service Information) users
need to create an account. For more information on registering on the site, refer to the
Registration User’s Guide.

The OSI library can be accessed by clicking on the link in My Tools or by clicking on the OSI
Library link on the Tech Pubs home page.
After logging in, click here to go to My Tools

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 Menu Bar

• Beechcraft
Click to switch the current Model Line to Beechcraft (note: see preferences to set the default).

• Hawker
Click to switch the current Model Line to Hawker.

• Preferences
This tab allows you to manage your saved searches, set a default Beechcraft or Hawker brand
and change/set-up the e-mail notification service.

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 Manage Saved Searches - To save a search, enter the search criteria on the main OSI screen
and click on Search. Click on “Save this Search?” NOTE: this feature applies only to
subscribers. See more information on searches in the Building a Search section.

Example, this search will pull all

commercially released service
information applicable to the King Air
B300 landing gear.

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 Loading Saved Searches - To load the saved search, click on the “- - Load A Previously
Saved Search - -” drop-down and select the desired search.

Preferences (continued)

Saved searches can be removed on the Preferences page. Click on Update Searches after
making changes.

Select either Beechcraft or Hawker as the default model group. Note: a subscription is required
for both model groups.

Automatic e-mail notification preferences can be changed on this screen as well.

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 • FAA
Contains a drop-down of FAA website links.

• Indexes
Contains a drop-down of service information indexes in pdf format.

• Help
Click to open this online Help document.

Subscription Features
• Access to the entire applicable library (not just the last 90 days)
• PDF spreadsheet reports and text downloads
• Saving searches
• Custom views

System Requirements
Microsoft Internet Explorer 5.5 or higher. Adobe Acrobat 4 or higher.

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 Building a Search

To search by serial number, enter the serial number or just the prefix in the serial number
field. A list of suggestions will appear as soon as text is typed in the Serial field. To search
by model, select from the drop-down menu and click on Search. Specify what type of
publication (service bulletin, service instruction, model communiqué, safety communiqué,
customer service letter) by checking the appropriate boxes.

You can search by any of the fields in the Search Criteria pane. The search will treat all text
fields as “anywhere”. For example, specifying “600” in the Pub Number field will result in:

25-0600
32-1600
11-6005

When you have specified your desired search criteria, click Search. You may further
customize your search by specifying additional search criteria, then click Search again.

Click Reset to remove all search criteria and results currently displayed.

Search by Model: Select

model group and click on
Search

Search by Serial:
Enter/select serial
number and click on
Search

The following fields are available to build a search. You can use these in any combination to
obtain the desired result.

Model
The Aircraft Model designation associated with the Service Bulletin. This pull-down list contains
the model name and its associated serial prefix.

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 Variants (Hawker Only)
Variants are shown in the Model pull-down list. Each variant will be indented and shown under
its associated model.

Model

Variant

AD Number (Beechcraft Only)

The Airworthiness Directive Number associated with a publication. Not all publications have an
associated Airworthiness Directive.

Note: The actual AD is not included in this library.

Mod Number (Hawker Only)

The Modification Number associated with a Service Bulletin. Not all Service Bulletins have an
associated Modification Number.

Note: The actual Mod is not included in this library.

Pub Number
The Publication Number (SB#, SC#, MC#, CSL#) associated with a publication.

Compliance Class
The publication’s compliance requirement (i.e., Optional, Mandatory, etc.)

ATA Chapter
The ATA chapter designation associated with the publication.

Note: For Model Communiqués, multiple chapters may have been assigned to the
publication. In these cases, the link “View” will appear on the results. Click
“View” to see a popup of chapters and their titles.

Title Description
The Title of the publication. Enter the title or partial title. For example, if you wish to find all
publications with the word "wing" in the title, enter "wing" in the Title Description box.

Publication Type Filter Check Boxes

All are checked by default. By un-checking a type, that type will be omitted from the search
results. At least one type must be checked.

• SB – Service Bulletin
• SI – Service Instruction
• MC – Model Communiqué
• SC – Safety Communiqué
• CSL – Customer Service Letter

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 Custom View (subscription required)

Users can change the current view of the results displayed (located above the results on the
right-hand side). They can select:

• 10 Records/Page
• 50 Records/Page
• 100 Records/Page
• View All
• Last 90 Days
Note: Non-subscribers are
allowed the ‘Last 90 Days’
option only.

Selecting records by page will show total pages in the search results and the user navigates
through the results by clicking on the <<First, <Prev, Next> and Last>> links. Selecting All
Records shows the results on one screen.

Use the scroll bar to see all records

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 Non-subscribers see the last 90 days only and do not have the Custom View, Save Search or
PDF/Spreadsheet report options. (In the example below, there are 24 documents on Premier
ATA 32 Landing Gear but only 4 are within the last 90 days and available to the non-
subscriber). To subscribe to the OSI libraries, contact TMDC at 1.800.796.2665 or
316.676.8238, or order online.

Search Results

The search results are presented in the order of most recently issued publication first. If you
wish to have the results sorted in a different order, click on a column header. Clicking again
on the same header will sort in the reverse order. For example, to sort according to Pub
Number, click the header Pub No. The search results will be ascending. Clicking Pub No.
again will sort the search results in descending order.

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 Reports (subscription required)

Reports from saved searches can be downloaded in a pdf report format or as a text file (.csv)
which opens is most spreadsheets such as Microsoft Excel.

PDF Report
By clicking PDF, a PDF document of the search results will appear. This may be printed or saved.
Refer to Adobe Acrobat Help for additional features of pdf documents.

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 Spreadsheet Report
The format for this report is CSV (Comma Separated Values). The default application to open
this format is MS Excel, if installed. This format can be used to import the results into any MS
Office application for editing.

FAQ’s

What does this message indicate?

Non-subscribers to the Online Service Information Library may view the last 90 days of released
service publications. Access to the entire library requires a subscription. The following describes
what the counts indicate:

• Viewing [Records 1 – 4] of 24 – In the last 90 days from the current date, four publications have
been posted. These four are viewable in the search results.

• Total Count: 24 – There are 24 publications that match the search criteria. Subscribers have
access to all 24 publications.

• Current View: Last 90 Days – this selection is disabled for non-subscribers. Subscribers may
select 10 Records/Page, 50 Records/Page, 100 Records/Page, All Records or the Last 90 Days.

Getting Additional Help

Contact TMDC at 1.800.796.2665 or 316.676.8238 or e-mail [email protected].

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