Principles of Supply Chain Management (5e)

Chapter 1
INTRODUCTION
TO SUPPLY CHAIN
MANAGEMENT

Prepared by Cynthia Wisner, MBA

© 2019 Cengage Learning. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or
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 Principles of Supply Chain Management (5e)

CHAPTER 1
LEARNING OBJECTIVES
You should be able to:
• Describe a supply chain and define supply chain management.
• Describe the objectives and elements of supply chain
management.
• Describe basic supply chain management activities.
• Describe a brief history and current trends of supply chain
management.
• Understand the bullwhip effect and how it impacts supply chain.

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otherwise on a password-protected website or school-approved learning management system for classroom use. 2
 Principles of Supply Chain Management (5e)

CHAPTER OUTLINE
• Introduction
• Supply Chain Management Defined
• The Importance of Supply Chain Management
• The Origins of Supply Chain Management in the U.S.
• The Foundations of Supply Chain Management
• Current Trends in Supply Chain Management

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otherwise on a password-protected website or school-approved learning management system for classroom use. 3
 Principles of Supply Chain Management (5e)

What is a Supply Chain?, Part 1

A supply chain consists of the flow of products and
services from:
• Raw materials manufacturers
• Component and intermediate manufacturers
• Final product manufacturers
• Wholesalers and distributors and
• Retailers

Connected by transportation and storage activities, and

Integrated through information, planning, and integration
activities
Today large firms are moving away Vertically Integrated
due to high cost and difficulty managing diverse units

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otherwise on a password-protected website or school-approved learning management system for classroom use. 4
 Principles of Supply Chain Management (5e)

What is a Supply Chain?, Part 2

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otherwise on a password-protected website or school-approved learning management system for classroom use. 5
 Principles of Supply Chain Management (5e)

What is Supply Chain Management?,

Part 1
The planning and management of all activities involved in
sourcing and procurement, conversion, and all logistics
management activities … also includes coordination with channel
partners, which can be suppliers, intermediaries, third party
service providers, and customers.
Council of Supply Chain Management Professionals
The design and management of seamless, value-added processes
across organizational boundaries to meet the real needs of the end
customer.
Institute for Supply Management
The design, planning, execution, control and monitoring of
supply chain activities with the objective of creating net value,
building a competitive infrastructure, leveraging worldwide
logistics, synchronizing supply with demand, and measuring
performance globally.
Association for Operations Management

© 2019 Cengage Learning. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or
otherwise on a password-protected website or school-approved learning management system for classroom use. 6
 Principles of Supply Chain Management (5e)

What is Supply Chain Management?,

Part 2
• Traditional organizational cultures that emphasized short-
term, company focused performance can conflict with the
objectives of supply chain management
• Successful supply chain management requires high levels
of trust, cooperation, collaboration, and honest, accurate
communications
• All participants in the supply chain benefit.
• Boundaries are dynamic and extend from “the firm’s
suppliers’ suppliers to its customers’ customers (i.e.,
second tier suppliers and customers).”
• Supply chains also include reverse logistics activities to
handle returned products, warranty repairs, and recycling.

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 Principles of Supply Chain Management (5e)

Importance of Supply Chain Management, Part 1

Firms with large system inventories gain the most
from successful SCM
• Lower purchasing & carrying costs
• Better product quality
• Higher customer service levels
• Increased sales and profits

© 2019 Cengage Learning. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or
otherwise on a password-protected website or school-approved learning management system for classroom use.
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 Principles of Supply Chain Management (5e)

Importance of Supply Chain

Management, Part 2
Firms using Supply Chain Management:
1. Start with key suppliers
2. Move on to other suppliers, customers,
and logistics services
3. Integrate second tier suppliers and
customers (second tier refers to the
customer’s customers and the supplier’s
suppliers)

© 2019 Cengage Learning. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or
otherwise on a password-protected website or school-approved learning management system for classroom use. 9
 Principles of Supply Chain Management (5e)

Importance of Supply Chain Management, Part 3

Cost savings and better coordination of resources are

reasons to employ Supply Chain Management
• Reduced Bullwhip Effect
• Defined as: Erratic demand forecasts causing
excess safety stocks, which cause production
planning problems.
• SCM reduces safety stocks and costs due to
coordinated planning and better sharing of
information

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otherwise on a password-protected website or school-approved learning management system for classroom use. 10
 Principles of Supply Chain Management (5e)

Origins of Supply Chain Management, Part 1

© 2019 Cengage Learning. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or
otherwise on a password-protected website or school-approved learning management system for classroom use.
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 Principles of Supply Chain Management (5e)

Origins of Supply Chain Management,

Part 2
1950s-1960s
U.S. manufacturers focused on mass production
techniques as their principal cost reduction and
productivity improvement strategies

1960s-1970s
Introduction of new computer technologies lead to
development of Materials Requirements Planning
(MRP) and Manufacturing Resource Planning
(MRPII) to coordinate inventory management and
improve internal communication

© 2019 Cengage Learning. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or
otherwise on a password-protected website or school-approved learning management system for classroom use. 12
 Principles of Supply Chain Management (5e)

Origins of Supply Chain Management,

Part 3
1980s-1990s
Intense global competition led U.S.
manufacturers to adopt:
• Supply Chain Management (SCM)
• Just-In-Time (JIT)
• Total Quality Management (TQM)
• Business Process Reengineering (BPR)
• Customer Relationship Management (CRM)

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otherwise on a password-protected website or school-approved learning management system for classroom use. 13
 Principles of Supply Chain Management (5e)

Origins of Supply Chain Management,

Part 4
2000s and Beyond
Evolution along 2 parallel paths
1. Supply management emphasis from industrial buyer
2. Logistics and customer service emphasis from
wholesalers and retailers
Focus on improving supply chain capabilities with initiatives
such as:
• Third-party service providers (3PLs)
• Integrating logistics
• Client/server SCM software - Enterprise Resource
Planning
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otherwise on a password-protected website or school-approved learning management system for classroom use.
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 Principles of Supply Chain Management (5e)

Origins of Supply Chain Management,

Part 5
Today
Emphasis is being placed on the environmental and
social impacts of supply chains
• Sustainability - ability to meet the needs of current
supply chain members without hindering the ability to
meet the needs of future generations
• Triple bottom line – taking care of people, planet and
profits

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 Principles of Supply Chain Management (5e)

The Foundations of Supply Chain

Management, Part 1
Supply base reduction, supplier alliances, SRM, global
Supply sourcing, ethical and sustainable sourcing (Ch. 2-4)

Demand management, CPFR, inventory management,

Operations MRP, ERP, lean systems, Six Sigma quality systems
(Ch. 5-8)

Logistics management, customer relationship

management, network design, RFID, global supply
Logistics chains, sustainability, service response logistics (Ch.
9-12)

Barriers to integration, risk and security management,

Integration performance measurement, green supply chains (Ch.
13,14)

© 2019 Cengage Learning. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or
otherwise on a password-protected website or school-approved learning management system for classroom use. 16
 Principles of Supply Chain Management (5e)

The Foundations of Supply Chain

Management, Part 2
Supply Elements:
• Supplier management - improve performance
through
• Supplier evaluation (determining supplier capabilities)
• Supplier certification (third party or internal certification to
assure product quality and service requirements)
• Strategic partnerships - successful and trusting
relationships with top-performing suppliers
• Ethics and sustainability – recognizing suppliers’
impact on reputation and carbon footprint

© 2019 Cengage Learning. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or
otherwise on a password-protected website or school-approved learning management system for classroom use. 17
 Principles of Supply Chain Management (5e)

Important Elements of Supply

Chain Management, Part 1
Operations Elements:
• Demand management - match demand to
available capacity
• Linking buyers & suppliers via MRP and ERP
systems
• Extending order communication and inventory
visibility farther up the supply chain
• Radio frequency identification (RFID) systems
scan cartons describing contents of the packages
• Use lean systems to improve the flow of materials
to reduce inventory levels
• Employ Six Sigma to improve quality compliance
among suppliers
© 2019 Cengage Learning. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or
otherwise on a password-protected website or school-approved learning management system for classroom use. 18
 Principles of Supply Chain Management (5e)

Important Elements of Supply

Chain Management, Part 2
Logistics Elements:
• Transportation management - tradeoff decisions
between cost & timing of delivery / customer
service via trucks, rail, water & air
• Third party logistics providers (3PLs) – for hire
outside agencies providing transportation and
services
• Creating distribution networks based on tradeoff
decisions between cost & sophistication of
distribution system

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otherwise on a password-protected website or school-approved learning management system for classroom use. 19
 Principles of Supply Chain Management (5e)

Important Elements of Supply Chain Management, Part 3

Integration Elements:
• Supply Chain Process Integration - when supply
chain participants work for common goals. Requires
intra-firm functional integration, with efforts to
change attitudes & adversarial relationships
• Supply Chain Performance Measurement -
Crucial for firms to know if procedures are working
as expected
• High level supply chain performance occurs when
strategies at each firm fit well with overall supply
chain strategies

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otherwise on a password-protected website or school-approved learning management system for classroom use. 20
 Principles of Supply Chain Management (5e)

Current Trends in Supply Chain Management, Part 1

Supply Chain Analytics - examining raw supply chain data and
reaching conclusions or making predictions with the
information

• Growth being pushed by the rise in computing capabilities

and big data
• Huge volumes of data generated in business organizations
including retail, healthcare, manufacturing, and electronics

© 2019 Cengage Learning. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or
otherwise on a password-protected website or school-approved learning management system for classroom use. 21
 Principles of Supply Chain Management (5e)

Current Trends in Supply Chain

Management, Part 2
Most companies are trying to improve their
supply chain sustainability performance
• Can lead to
• enhance processes
• reduce costs
• increase productivity
• uncover product innovation
• achieve market differentiation
• improve societal outcomes

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otherwise on a password-protected website or school-approved learning management system for classroom use. 22
 Principles of Supply Chain Management (5e)

Current Trends in Supply Chain

Management, Part 3
Increasing Supply Chain Visibility
• Knowing exactly where products are, at any point in
the supply chain
• Inventory visibility is made easier by technology
• Sophisticated software applications for tracking
orders, inventories, deliveries, returned goods, and
even employee attendance

© 2019 Cengage Learning. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or
otherwise on a password-protected website or school-approved learning management system for classroom use. 23
 Principles of Supply Chain Management (5e)

End of Chapter 1

© 2019 Cengage Learning. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part, except for use as permitted in a license distributed with a certain product or service or
otherwise on a password-protected website or school-approved learning management system for classroom use.
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