6/19/23, 10:22 AM Battery Energy Control Module (BECM) software update

SAFETY RELATED RECALL Global Recall Action

Number: H441

Subject: Publication No.: H441

Model: I-PACE (X590)
Battery Energy Control Module (BECM) software update
Model Year: 2019 - 2024
Date of Issue: 19 June 2023

To: All National Sales Companies (NSCs), importers, retailers and authorized repairers.
For the The approved Jaguar Land Rover (JLR) retailer/authorized repairer.
Attention of:
Important: NOTE: The information in this campaign is intended for use by professional technicians. If you are not a
JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific
vehicle.

FOR THE ATTENTION OF ALL:

DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION

A potential concern has been identified on specific vehicles within the above vehicle range.

Vehicles have experienced thermal overload which may show as smoke or fire, that may occur underneath the vehicle where the
High Voltage (HV) battery is located. Investigations are continuing.

A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons
outside the vehicle, as well as property damage.

In line with recommendations made by manufacturers who have had similar issues and until such time as the safety recall remedy
has been completed, retailers and customers should park away from structures. Where possible, vehicles should be charged outside.

For 2021-2024 MY vehicles, the updated Battery Energy Control Module (Battery Energy Control Module (BECM)) software for the
H441 recall will be deployed over the air as part of the 4.0.0 Software Over the Air (Software Over The Air (SOTA)) release. VINs in
this population will be marked in the warranty system as complete when the SOTA update is successfully installed. In the unlikely
event that the SOTA update does not install successfully, if preferred, the customer can book into the retailer for the software update
to be completed as a retailer repair as part of the H441 recall campaign and claimed for following the instructions in this Recall Action
bulletin.

For 2019-2020 MY vehicles the software update is to be completed as a retailer repair as part of the H441 recall campaign and
claimed for following the instructions in this Recall Action bulletin.

This Recall affects vehicles operated by Waymo and Waymo is taking action to update vehicles in their control.

ACTION TO BE TAKEN

JLR has taken the decision to recall affected vehicles to repair the vehicle.

Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be
contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to
be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If
you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.

Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.

Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as
the repair has been successfully completed.

An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any
other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.

For information purposes, a Technical Question and Answer document is attached.

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:

National Highway Traffic Safety Administration (NHTSA) reference number: 23V-369

Transport Canada (TC) reference number: 2023-302

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Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles
must be repaired prior to handover of the vehicle for retail sale.

REGULATORY INFORMATION

Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety
Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2019 to 2024 model year I-
PACE vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the
NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a
reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. United
States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is
delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a
maximum civil penalty of up to the equivalent of $26,315.00 USD per violation and the equivalent of $131,564,183.00 USD for a
related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and
Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety
Recall repair is completed.

Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC recommends that affected sales demonstrator and
loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose
to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall
notice to the applicable customers.

Yours faithfully

Steve Oldham

Global Customer Care Quality Director

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6/19/23, 10:23 AM SERVICE INSTRUCTION

SERVICE INSTRUCTION - H441

SROs

Description SRO Time

Battery Energy Control Module (BECM) - Update ECU 85.86.20 0.2

Drive in/drive out 10.10.10 0.2

NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.
Always refer to TOPIx to obtain the latest repair time.

Warranty Information

Warranty claims should be submitted quoting program code H441 with the relevant option code from the table below. As option codes are used there is
no requirement for you to enter SROs or parts, these are included for information only.

Program Code Option Description SRO Time

H441 A BECM - Update ECU 85.86.20 0.2

H441 B BECM - Update ECU 85.86.20 0.2

Drive in/drive out 10.10.10 0.2

NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this
action alone to be undertaken.

Warranty claims should be submitted in accordance with the current Jaguar Land Rover (JLR) Global Warranty Manual, and its amendments, unless
stated otherwise in this bulletin.

Customer Reimbursement and Related Damage Process

NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found
in TOPIx (in the Search box, search for 'Related Damage Claim' and open the related bulletin link).

DIAGNOSTIC INSTRUCTION - USING TOPIX CLOUD DIAGNOSTICS

NOTE:
Modules already at the latest software level will not be available for update. If the module update below cannot be completed due to already
being at the latest software level, please email [email protected] with the Vehicle Identification Number (VIN) and campaign
reference, for the campaign to be closed.

1. Connect the JLR approved diagnostic equipment and the JLR approved
battery support unit.

2.

NOTE:
Only complete this step if the vehicle is in transit mode.

Select the link to disable transit mode.

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3.

NOTE:
Only complete this step if the vehicle is in transit mode.

Select the link to disable transit mode.

4. Select the link to update the BECM -

5.

NOTE:
If required.

Select the link to enable transit mode.

6.

NOTE:
If required.

Select the link to enable transit mode.

7. Follow all on-screen instructions to complete the task.

8. Disconnect the JLR approved diagnostic equipment and the JLR approved
battery support unit.

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6/19/23, 10:23 AM Questions And Answers

Technical Questions And Answers

FOR USE ON ENQUIRY

Jaguar Land Rover H441

2019 to 2024 Model Year Jaguar I-PACE vehicles for High Voltage
Battery Assembly Fire or Smoke

Vehicles have experienced thermal overload which may show as smoke or fire, that may occur underneath the vehicle where the
High Voltage (HV) battery is located.

Question 1
Why is Jaguar Land Rover (JLR) recalling certain Jaguar models?

Answer
JLR is conducting a voluntary safety recall involving certain 2019 to 2024 model year Jaguar I-PACE vehicles due to a risk of thermal
overload within the HV battery.

Question 2
Can you tell me more about what is wrong with the vehicles?

Answer
A vehicle thermal overload condition can lead to fire or smoke so resulting in increased risk of occupant injury and/or injury to persons
outside the vehicle, as well as property damage.

Question 3
How would the customer become aware of potentially having this concern?

Answer
Where there is a detected HV battery issue, an Instrument Panel Cluster warning such as 'Traction Battery Fault' and 'Stop Safely
Battery Fault' may be displayed. In extreme cases a popping sound and burning smell may be experienced. Smoke and potentially
flames may be seen.

Question 4
Does this concern affect vehicle safety?

Answer
JLR has determined that the condition constitutes an unreasonable risk to safety.

Question 5
Has JLR received many complaints?

Answer
JLR has received a number of field reports of vehicle fires which were attributed to this issue.

Question 6
Have there been any accidents or injuries or fires?

Answer
There have been no reports of accidents or injuries relating to this concern of which JLR is aware. There have been reports of vehicle
fires.

Question 7
How was the condition discovered?

Answer
The condition was identified through JLR’s field reporting process.

Question 8

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6/19/23, 10:23 AM Questions And Answers
How long has JLR known about this problem?

Answer
An investigation was initiated following reports of vehicle fires in February 2022.

Question 9
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for
the passengers' safety? What type of measures are you planning to take?

Answer
JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating
to safety and compliance are rigorously investigated. In this case, the investigation is ongoing.

Question 10
What has JLR done in production?

Answer
The Battery Energy Control Module (BECM) software is updated to better detect and respond to detected HV battery electrical issues.

Question 11
What will authorized Repairers do to the vehicles?

Answer
Recalled vehicles will receive an update to the BECM software that will monitor the HV battery electrical state and provide a warning
where the HV battery electrical health deteriorates to a state which may lead to thermal overload condition.

This software provides an enhanced level of driver warnings in relation to HV battery condition and where the software determines a
risk exists, the HV battery charging capacity is limited to up to 75%.

The associated Owner Guide instruction relating to this warning message directs the driver to take their vehicle to a Jaguar retailer for
diagnosis and, as required, repair.

Customers who have paid for a repair of this defect will be reimbursed by the JLR reimbursement plan, subject to the usual terms and
conditions.

There will be no charge to owners for this repair.

Question 12
Will the software be rolled out through Software Over The Air (SOTA)?

Answer
For 2021-2024 MY vehicles, the updated Battery Energy Control Module (BECM) software for the H441 recall will be deployed over
the air as part of the 4.0.0 Software Over the Air (SOTA) release. VINs in this population will be marked in the warranty system as
complete when the SOTA update is successfully installed. In the unlikely event that the SOTA update does not install successfully, if
preferred, the customer can book into the retailer for the software update to be completed as a retailer repair as part of the H441
recall campaign and claimed for following the instructions in the Recall Action bulletin when published.

For 2019-2020 MY vehicles the software update is to be completed as a retailer repair as part of the H441 recall campaign and
claimed for following the instructions in the Recall Action bulletin when published.

Question 13
Where can customers check their software level if they have not visited the retailer to complete H441?

Answer
The latest software level installed on the car can be accessed through the ‘Software Updates’ section in the Settings menu on the
PIVI screen.

Question 14
Which vehicles are affected by this recall?

Answer
2019 to 2024 model year Jaguar I-PACE vehicles: SADHB2R14K1F60001 to SADHA2A15R1632510

Question 15
Are other JLR models affected by these actions?

Answer

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6/19/23, 10:23 AM Questions And Answers
No other models are known to be affected by this condition.

Question 16
Are parts available to rework vehicles?

Answer
The recall remedy is software only, no parts are required to complete this safety recall. Software is available.

Question 17
How much will the recall cost JLR?

Answer
Cost was not a factor in deciding to recall these vehicles.

Question 18
How do I know if my Jaguar I-PACE vehicle is affected?

Answer
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a JLR retailer/authorized repairer for the
work to be completed.

In some countries, recall information is available online through the Jaguar brand web site.

Customers can use the Recall Search at https://topix.jaguar.jlrext.com/topix/vehicle/lookupForm

Question 19
How long does it take for the car to be repaired?

Answer
The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to
take no longer than 39 minutes to complete. Naturally, due to retailer/authorized repairer schedules, vehicles may be required for
longer.

Question 20
Can I continue to drive my Jaguar I-PACE vehicle safely until it has been recalled?

Answer
In line with recommendations made by manufacturers who have had similar issues, customers should park away from structures until
such time as the recall has been completed. Where possible charge outside.

Some vehicles also provide a Charging Limit feature that can be used by customers to limit the charge level. Customers may, until the
recall is completed, set the charge limit to 75%. Instructions of how to limit the charging limit can be found in the Jaguar I-Pace
Owner’s Manual in the Vehicle Preconditioning – Charging Limits section at www.ownerinfo.jaguar.com

Customers can also monitor and control the charging of their vehicle with the latest version of the Jaguar Remote App and stop
charging when it reaches 75% state of charge.

Customers are advised to contact a JLR retailer/authorized repairer should they have any concerns regarding their vehicle.

Note:

Please make sure that any press enquiries are referred to the JLR Corporate Media office on 02475-361000 or
[email protected]

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SAMPLE CUSTOMER LETTER - FOR INFORMATION ONLY

Name
Address line 1
Address line 2
Address line 3
Post Code

Vehicle Identification Number (VIN):

Registration Number:
Program Number: H441

Date: month/year

SAFETY-RECALL - I-PACE -Battery Energy Control Module (BECM) software update

Dear

JLR would like to advise you that during ongoing quality assessment of our product it has been identified that a possible safety related
problem may occur on I-PACE vehicles within a specific production range. Please read the information below, this will explain the actions
that we intend to take and what you will need to do.

Why are we contacting you?

Some vehicles have experienced thermal overload which may show as smoke or fire, which may occur underneath the vehicle where the
High Voltage (HV) battery is located. Investigations are continuing.

A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside
the vehicle, as well as property damage.

In line with recommendations made by manufacturers who have had similar issues, customers should park away from structures until
such time as the recall has been completed. Where possible charge outside.

If you drive a 2021, 2022, 2023 and 2024 model year I-PACE equipped with the PIVI Pro infotainment system, you will receive this
software update as part of the 4.0.0 Software Over The Air (SOTA) release. When you receive this software update, please accept the
update, there is no need to book into a Jaguar retailer/authorized repairer to complete the H441 recall.

If you drive a 2019 and 2020 model year I-PACE, please make a booking at your chosen Jaguar retailer/authorized repairer, the software
will be deployed through a retailer/authorized repairer visit for a direct wired connection software update.

If you experience any difficulties with this or have any concerns, please contact your Jaguar retailer/authorized repairer.

What will your Jaguar retailer/authorized repairer do?

At your visit, your preferred Jaguar retailer/authorized repairer will provide an update to the Battery Energy Control Module (BECM)
software that will monitor the HV battery operational status. This will provide indication in the event the HV battery exhibits conditions
which may lead to thermal overload condition.

This software provides an enhanced level of driver warnings in relation to HV battery condition and in the event the software determines a
risk exists, the HV battery charging capacity is limited to up to 75%.

If this happens, the vehicle will prompt you to visit a Jaguar retailer/authorized repairer. Your retailer will inspect, and if necessary replace
the affected HV battery module/assembly at no cost to you.

Some vehicles also provide a Charging Limit feature that can be used by customers to limit the charge level. Customers may, until the
recall is completed, set the charge limit to 75%. Instructions of how to limit the charging limit can be found in the Jaguar I-PACE Owner’s
Manual in the Vehicle Preconditioning – Charging Limits section at www.ownerinfo.jaguar.com.

Customers can also monitor and control the charging of their vehicle with the latest version of the Jaguar Remote App and stop charging
when it reaches 75% state of charge.

There will be no charge to the owners for this repair.

How long will it take?

The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your
retailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.

What we are asking you to do

Please contact your preferred Jaguar retailer/authorized repairer without delay. To book your vehicle in for this action you will need to
provide the retailer/authorized repairer with the following which are detailed at the beginning of this letter:

The VIN for your vehicle

Vehicle registration number of your vehicle.
The program code for the action.

If you do not have a retailer/authorized repairer, please access www.jaguar.co.uk or www.jaguar.com for contact details.

If you no longer own the vehicle could you please complete the ‘Change of Ownership’ slip attached to this letter, returning the slip to
Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.

If you have concerns

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If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance or
contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number).

This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will
closely monitor the response rate of this bulletin.

Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you,
in advance, for your co-operation.

Yours sincerely

Head of Business

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