Rec 04513

G-04513 R1
September 2004
SUBJECT: NONCOMPLIANCE RECALL (U.S., EXPORT)

COMPLETE VEHICLE LABELS on 4300 and 4400
tractor models built 5/24/2004 thru 7/26/2004
REVISION 1
May 2009 – Fax number on fax form was updated from 260-461-1911 to 260-
461-1814. Note this is an update in fax number only.
DEFECT DESCRIPTION
The “Complete Vehicle” label with the gross vehicle weight rating (GVWR), gross
axle weight rating (GAWR), recommended tire size and tire pressure was not
installed on the vehicle. A misunderstanding of the vehicle’s weight rating, tire
type, or tire pressure may cause a vehicle to be operated outside its designed
parameters.
MODELS INVOLVED
This recall involves 4300 and 4400 tractor models built at International’s
Springfield, Ohio Assembly Plant from 5/24/2004 thru 7/26/2004 with 5th wheels.
OWNER NOTIFICATION
International Truck and Engine Corporation will notify owners of these vehicles
about this campaign. A copy of the owner letter is attached. During the recall
process, a listing of owner names and addresses will be furnished to the involved
dealers to enable dealers to follow up with owners and have the vehicles
corrected. You must limit the use of this listing to this campaign because the list
may contain information obtained from state motor vehicle registration records
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
PARTS INFORMATION
See SERVICE PROCEDURE for part information.
VEHICLE RECALL G - 04513 1

SERVICE PROCEDURE
WARNING:
TO PREVENT SERIOUS EYE INJURY, ALWAYS WEAR SAFE EYE

PROTECTION WHEN YOU PERFORM VEHICLE MAINTENANCE OR SERVICE.
WARNING:
TO PREVENT UNEXPECTED MOVEMENT OF THE VEHICLE AND POSSIBLE

SERIOUS PERSONAL INJURY OR DEATH, BLOCK THE WHEELS TO
PREVENT THE VEHICLE FROM MOVING IN BOTH DIRECTIONS.
1. The ‘Complete Vehicle,’ labels are VIN specific and were shipped directly
to owners, or selling dealers (for dealer stock units).
2. Vehicle owners are instructed to install the label. If they do not wish to
install the label, they are asked to contact their nearest International
dealer for them to install it.
3. Vehicle owners are also instructed to check the VIN on the label with the
VIN on their Authorization for Recall Service Card and the VIN on their
vehicle. If the VIN on the label does not match, the owners are instructed
to contact their nearest International dealer to obtain a new, correct label.
4. To obtain a correct label, the dealer must fill out the fax form at the end of
this letter and fax to (260) 461-1814. Please do not forget to list the VIN
of the vehicle requiring the new label.
a. The new label will then be printed and shipped to the dealer (or
owner) for installation.
5. Label installation is as follows:

LABEL INSTALLATION PROCEDURE
1. Label is to be installed on the DRIVER’s side door frame area as shown in

Figure 1, Item ‘A’.
2. Ensure area is clean below door hasp, as indicated, with a clean, dry cloth
before installing included label.
Figure 1
END OF SERVICE PROCEDURE

LABOR INFORMATION
Operation No. Description Time

A40-04513-1 Label Installation 0.3 Hr
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this

campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface

next to the vehicle identification number (VIN) plate.
ADMINISTRATIVE/DEALER RESPONSIBILITIES (U.S. & POSSESSIONS)
Proceed immediately to make necessary correction to units in inventory. All

inventory vehicles subject to this recall campaign must be corrected prior
to sale, transfer or delivery. If vehicles have been sold or transferred and you
are in receipt of Customer Notification Letters and Authorization for Recall
Service cards for those vehicles, the transfer location or customer must be
notified IMMEDIATELY from your dealer location.
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
However, consistent with the customer notification, dealers are expected to
complete the repairs on the mutually agreed upon service date.

To avoid having to replace an owner vehicle or refund the purchase price, every
effort must be made to promptly schedule an appointment with each owner to
repair his or her vehicle as soon as possible.
WARRANTY CLAIMS
Refer to Dealer Warranty Manual for procedures to conduct Recall Campaigns.
It is important that the Recall Coding be completed properly to assist in
processing the warranty claim. Complete instructions will be found in the
Warranty Manual, Section 7-1. Special attention should be given to Items 39
through 44:
ADMINISTRATIVE/DISTRIBUTOR RESPONSIBILITY (EXPORT)

Proceed immediately to make necessary correction to units in inventory. All
inventory vehicles subject to this recall campaign must be corrected prior to sale,
transfer or delivery. If vehicles have been sold or transferred and you are in
receipt of Customer Notification Letters and Authorization for Recall Service
cards for those vehicles, the transfer location or customer must be notified from
your distributor location.
Export locations are to submit warranty claims in the usual manner making
reference to this recall number.
We ask for your full cooperation and follow-up to this important subject matter. If
you have any questions or need further assistance, please contact the Regional
Service Manager at your regional office.
INTERNATIONAL TRUCK AND ENGINE CORPORATION

VEHICLE RECALL 04513
FAX FORM
Please fill out the following information LEGIBLY and

FAX to (260) 461-1814
Upon Receipt of this FAX a new label will be printed and mailed to the indicated address.
Please make copies of this form to re-use should you need more than one label.
VIN of Vehicle for Which Label is Required:
_______________________________________________________
Where to ship new label? Dealer or Owner (circle)
Please fill in the Ship To information below:
Name: ________________________________________
Street: ________________________________________
City, State, Zip: ________________________________
Please fill in the Requestor Information below:
Company Name of Dealer:_________________________________
Name of Dealer Contact:__________________________________
Phone Number of Dealer Contact: (_______) ______-__________
Reason for Request: (circle)
Owner Lost Label Incorrect label shipped to owner
Other: _________________________________________________

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G-04513 R1

SUBJECT: NONCOMPLIANCE RECALL (U.S., EXPORT)

See SERVICE PROCEDURE for part information.

VEHICLE RECALL G - 04513 1

TO PREVENT SERIOUS EYE INJURY, ALWAYS WEAR SAFE EYE

TO PREVENT UNEXPECTED MOVEMENT OF THE VEHICLE AND POSSIBLE

5. Label installation is as follows:

VEHICLE RECALL G - 04513 2

1. Label is to be installed on the DRIVER’s side door frame area as shown in

END OF SERVICE PROCEDURE

VEHICLE RECALL G - 04513 3

Operation No. Description Time

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with this

Complete the label and attach on a clean surface

ADMINISTRATIVE/DEALER RESPONSIBILITIES (U.S. & POSSESSIONS)

Proceed immediately to make necessary correction to units in inventory. All

VEHICLE RECALL G - 04513 4

ADMINISTRATIVE/DISTRIBUTOR RESPONSIBILITY (EXPORT)

INTERNATIONAL TRUCK AND ENGINE CORPORATION

VEHICLE RECALL G - 04513 5

Please fill out the following information LEGIBLY and

VIN of Vehicle for Which Label is Required:

Where to ship new label? Dealer or Owner (circle)

Please fill in the Ship To information below:

City, State, Zip: ________________________________

Please fill in the Requestor Information below:

Company Name of Dealer:_________________________________

Name of Dealer Contact:__________________________________

Phone Number of Dealer Contact: (_______) ______-__________

Reason for Request: (circle)

Owner Lost Label Incorrect label shipped to owner

VEHICLE RECALL G - 04513 6

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Phone Number of Dealer Contact: (_) -______