MADELYN STORM

PUBLIC RELATIONS

CONTACT PROFILE
(815) 210 - 8095 Dedicated Public Relations major at Illinois State University with a passion for
crafting compelling narratives and building meaningful connections. Proficient in
[email protected] leveraging strategic communication tactics to enhance brand visibility and
reputation. Skilled in media relations, social media management, and campaign
https://www.linkedin.com/in/madelyn-storm- development. Proven ability to collaborate with diverse teams to deliver impactful
4001ab272/ PR initiatives. Eager to apply academic knowledge and practical skills to drive
positive outcome in the dynamic world of public relations.
6725 E. Huston Road, Braceville, IL

WORK EXPERIENCE
SKILLS
Online Grocery and Pickup
Communication skills 2022-2023
Walmart, Bloomington, IL
Proficient in managing online grocery orders and coordinating pickup schedules
Strategic thinking
to ensure timely and accurate fulfillment.
Skilled in utilizing Walmart’s online platform to facilitate seamless shopping
Media relations
experiences for customers, including navigating the app functionalities.
Experienced in inventory management, including in monitoring stock levels,
Creativity
replenishing products, and ensuring the availability of items for online orders.
Knowledgeable in resolving customer inquiries, concerns, and issues relates to
online grocery orders with professionalism and efficiency.
Familiarity with Walmart’s pickup process, including organizing orders, preparing
items for pickup, and coordinating with customers for convenient retrieval.
EDUCATION
Ability to prioritize tasks, multitask effectively, and work effectively in fast-paced
environment to meet customer demands and expectations.
Kankakee Community College
Committed to providing exceptional service and enhancing customer
Kankakee, IL satisfaction through personalized assistance and attention to detail.
Associate in Arts Collaborative team player with strong communication skills, capable of working
2020 - 2022 closely with colleagues to streamline operations and optimize the online grocery
Honors: KCC Honor’s List 2020-2022 and pickup service.

Server
Texas Roadhouse, Bloomington, IL 2023 - 2024
Proficient in providing exceptional customer service in a high-volume restaurant
Illinois State University environment, ensuring a positive dining experience for guests.
Skilled in memorizing menu items, including specials and promotions, and
Bachelor of Science Degree in Public actively communicating them to customers to enhance their dining experience
Relations experience.
2022 - 2024 Experienced in taking accurate food and beverage orders, entering them into the
POS system, and coordinating with kitchen staff to ensure timely and accurate
delivery.
Knowledgeable in up-selling and suggestive selling techniques to increase sales
and revenue, such as recommending appetizers, desserts, and beverage
pairings.
Proficient in managing multiple tables simultaneously, prioritizing tasks, and
working efficiently under pressure to meet guest needs and maintain service
standards.
Familiarity with Texas Roadhouse’s service procedures, including greeting
guests, seating them promptly, and assisting with menu selections and
accommodations for special dietary needs.
Skilled in handling cash and credit card transactions, processing payments
accurately, and reconciling receipts at the end of each shift.
Committed to upholding cleanliness and sanitation standards, including
maintaining a tidy and organized workspace, sanitizing tables and high-touched
surfaces, and following food safety protocols.
Collaborative team player with strong communication skills, capable of working
closely with colleagues to provide seamless service and contribute to a positive
work environment.