Jeniffer Mangu - Business Plan
Jeniffer Mangu - Business Plan
Jeniffer Mangu - Business Plan
BUSINESS PLAN
DEDICATION
I take this opportunity to return thanks and dedication to the almighty God for giving me life,
strength and the ability to enroll and go through the entire course successfully. I dedicate this
business plan to my loving family who gave me support and the inspiration to undertake work
for a worthy course.
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DECLARATION
This business plan is my original work and has not been submitted for an award of a degree in
any other University for examination purposes.
………………………….… ………………………………….
Signature Date
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TABLE OF CONTENTS
DEDICATION.................................................................................................................................ii
DECLARATION..........................................................................................................................iii
CHAPTER ONE............................................................................................................................1
1.0 Business Description..................................................................................................................1
1.2.1 Vision..........................................................................................................................................1
1.2.2 Mission Statement.......................................................................................................................1
1.3 Business Location and Address.................................................................................................2
CHAPTER TWO...........................................................................................................................6
2.0 Market Plan................................................................................................................................6
2.1 Customers..................................................................................................................................6
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2.4 Sales Tactics...............................................................................................................................7
CHAPTER THREE.....................................................................................................................10
3.0 Management and Organizational Plan.....................................................................................10
3.4.1 Recruitment...............................................................................................................................14
3.4.2 Training.....................................................................................................................................14
3.4.3 Promotions.................................................................................................................................15
CHAPTER FOUR........................................................................................................................16
4.0 The Operational Plan...............................................................................................................16
CHAPTER FIVE.........................................................................................................................19
5.0 The Financial Plan...................................................................................................................19
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5.2 Working Capital requirements........................................................................................19
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CHAPTER ONE
1.2.1 Vision
A premier and destination agro-vet joint in the local market.
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1.3 Business Location and Address
Security - the building is well secured with security guards on the entrance. The security guards
ensure that every person entering the premise is thoroughly checked.
Banking Services - availability of good banking services e.g. Equity bank which has improved
the living standard of most of the people in the area and MPESA services.
Good Infrastructure - the road network is good and easy to access the premise. There is clean
water and availability of electricity which is essential for the smooth running of the business.
1.3.3 Address:
The addresses are;
MACHAKOS
Tel:044-21905
Email: [email protected]
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1.4 Form of ownership
The nature of business is a private limited company.
1.7 Justification
i) Availability of farmers around the area.
iii) There is also a good security since the owner of the building has contracted G4S Security
Ltd which is a private security firm which provides security services. The building is
guarded 24 hours with guards working with shifts i.e. two security officers working
during the day and the other two during the night
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iv) Improve the living standard of the employees who work for me by providing
competitive remuneration.
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for a situation analysis and when used in an appropriate way, it can be a good foundation for
strategy formulation. Its basic aim is to identify the opportunities and threats in the external
environment and strengths and weaknesses in the internal environment. After the mentioned
factors are identified, an internal and an external evaluation are carried out.
The following are the strengths, weaknesses, opportunities and threats of the business:
Strengths
(i) The sponsor have a strong passion to take care of the clients
(ii) The mission and vision statements of the business are quite inspiring
(iii) There is a dominant market share ie the business is one of a kind in Machakos and its
environs since of its brand differentiation
Weaknesses
(i) High competition levels from other operating agro-vet providers in Machakos town
(ii) May be faced with a threat of seasonal workers’ competence, permanent workers’
motivation.
Opportunities
(i) Improving changes in the political environment and growth in GDP
(ii) Promotion of private ownership and enterprise
(iii) Use of marketing and promotional techniques ie use of the ‘agro-vet Providers’ website
(iv) Improvements in technological and speed of its adoption, availability and access
Threats
(i) Increasing cost of technology and innovation
(ii) Close proximity to other agro vets in Machakos county since they could imitate the
business and start giving the services to their clients.
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CHAPTER TWO
This chapter provides the basis for the organization, operational and financial plan. The business
utilizes the services of the current employees, e-commerce, and printed media as part of its
marketing strategy. The employees have excellent customer service.
Position statement - our main focus is to increase customer awareness in the surrounding
community. We direct all our tactics and programs toward the goal by explaining what we are
all about. We price our products fairly, keep our standards high, and execute the concept so that
“word-of-mouth” is our main marketing force.
Marketing strategy – Makamithi Enterprises Ltd. strives aggressively to increase their market
penetration. The marketing strategy seeks first to create customer awareness regarding the
offered products, develop the customer base and work toward building a strong customer loyalty.
2.1 Customers
Majority of the customers are farmers. Makamithi ensures that these customers are well catered
for. The other target is local veterinary organization. Makamithi Enterprises also prioritize their
services to the customers by designing its entire products to meet the taste of its valued
customers. The business teams up with a local veterinary organization to hold open field days
where farmers are educated on crop and animal management.
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2.2 Market Share Trends
Makamithi Enterprises Ltd uses market segmentation as a marketing tool. Makamithi Enterprises
Ltd is the place to meet and hang out for farmers. My second market segment is the veterinary
organizations around Machakos County.
i) The business hours are opened from 8.00 a.m. to 6 p.m. every day. However, based on
demand of products, the business is flexible and open at hours that satisfy the need of the
customers.
ii) I use personal selling contacts whereby I do the selling myself through looking for orders
in institutions, individuals, schools and other agencies. This tactic helps me to have a
direct contact with my customers and also strengthen the relationship between the
business and the customers.
Effective pricing in any business is critical to success. The pricing strategy is determined by the
selling price of its services. The business setup a pricing strategy based on an analysis of
competitors pricing.
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At the inception of the business, I lowered the prices compared to my competitors so as to attract
customers and create a share in the market. At a later stage, the prices were gradually increased
depending on the customers and competitor pricing. The pricing strategy is determined by the
following factors:-
This includes the initial buying price of the goods, cost of transportation, taxation and labour
cost. The selling price is set to a standard so as to ensure profitability of the business.
The business follows a differential strategy in order to achieve a competitive advantage in the
market. My product offers a unique attribute that is of value to the customers.
Makamithi Enterprises Ltd products are of average price compared to its rivals in order to earn a
profit and gain a market share. This ensures that the business maintains a level of productivity
incase of market saturation and price wars.
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2.6.2 Promotion strategy
The business is competitive enough for people to travel from as far as Kitui to be attended at our
facility. The following are the promotion methods:
1. We take part in radio talks especially vernacular stations, targeting local communities and
people within reasonable distances, use of posters, banners and the internet
2. Conducting seminars and conferences to create awareness and promote products
3. Talking to companies to sponsor clients in form of Corporate Social Responsibility and
for volunteers
4. There is a system for customer feedback so that customer satisfaction (or lack of it) can
be tracked and be addressed amicably. The customer is issued with a small form to fill
and drop in a box.
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CHAPTER THREE
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If an employee is sent home from work or has to undergo the above testing, the hours of
worked missed will be deducted from the employees leave days. If no leave days are
available, it will be considered unpaid leave.
Job Description: Every employee will have a job description which details the employee’s
duties and responsibilities.
Performance Management: A performance review will be conducted twice a year to determine
whether the employee is performing in terms of their job description. Every appraisee shall be
given the opportunity to see and comment on their appraisal. During the appraisal process the
appraiser and appraise shall set goals for the following period to be assessed at the next
appraisal. Results of the performance appraisal will determine whether or not an employee will
get the annual salary increment.
Grievance Procedures: Every employee has the right to make a grievance by following the
below. The purpose of this policy is to ensure a conducive work environment for all employees
allowing them to meet their objectives.
Verbal Discussion- where the employee approaches the head of the department. The head
of department should then respond to the employee within 48 hours.
Pre-grievance hearing- If the issue is not resolved with a verbal discussion the employee
can then put their grievance in writing and the head of department should respond within
48 hours.
Grievance hearing – if the issue is still not resolved the accused and accuser will then
provide their evidence to the Manager, the manager will review the evidence and make a
finding, give recommendations and any disciplinary action if necessary to be taken.
Disciplinary Procedures: The purpose of this policy is to spell out the policy for disciplinary
action when an employee violates any of the proposed business rules. Warnings will be issued to
an employee to give him/her the opportunity to change their behavior. Before a warning is issued
all the facts must be analyzed to ensure a clear picture of what occurred is obtained. The
employee must be given an opportunity to respond. Depending on the severity of the problem, a
warning can be verbal or written.
Verbal warning: This is having a discussion with the employee explaining what the
problem is and how to change. The employee will then sign an acknowledgement that
the warning was received.
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First written warning: If the employee does not change behavior after the verbal
warning then a first written notice of complaint. The employee will then have an
opportunity to respond with 2 weeks. The response will then be considered, if found
guilty the employee will be issued with a first written warning. The warning will
outline the complaint, the corrective behavior that needs to occur, and a time period
by which change in behavior will be reevaluated. The employee should sign the
written warning.
Second written warning: If the employee behavior does not change, a summary of
the verbal and first written warning will be made and will constitute the second
written warning. The employee should sign the second written warning.
Final written warning: A final warning will be issued where the employee engages
in acts of gross misconduct as outlined in the Employment Act 2007. Or when the
misconduct is repeated within 12 months of any previous warning. The employee
should sign the final warning. After the final the employee may be terminated.
3.1 The Organizational Structure
Figure 3.1: Organizational Structure
Directors
Office Manager
Agro-vet attendants
Cleaners Messengers
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3.2 Key Management personnel
The management structure of Makamithi is characteristic of a flat organization. Overhead for
management is at a minimum and management is the hands-on type of workers. There is no
intention of having a top-heavy organization that drains profits and complicates decisions. The
structure is as follows
Figure 3.2: The Management team
Manager
Sales 1 Oversee the sales operations of the business and also supervise the
Manager sales team
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-Excel in the use of computer accounting principles and use them often
3.4.1 Recruitment
The business uses external sourcing to commence its business. This is used since it draws and
reaches many candidates at the same time. It is a competitive method of recruiting. The
vacancies depends on the job needs of the business. The process is as follows:-
Job advertising and description: Makamithi eterprises shall advertise for the above vacancies
through fliers which shall be distributed in various places, posters which shall be displayed in
varioustowns and also using Facebook in order to have a wider circulation even in neighboring
towns specifying the job titles and requirements. The staff shall be hired through the interviews
from the shortlisted candidates for each position and the best candidate shall be recruited.
Short listing or selection: The business owner chooses from a list of applicants who meet the
selection criteria for the various positions advertised.
Interviews: The shortlisted candidates are called for a face to face interview and finally the best
candidates who meet the necessary requirements with the highest scores are offered a job.
3.4.2 Training
Training is necessary from time to time depending on the business as it will be growing. The
business recruit qualified staff who are already specialized in those areas. Upon acceptance of
offer of employment, I conducts a three day orientation in line with the mission, vision and goals
of the business.
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Once the business stabilizes, employees are encouraged to undertake short courses and the
business meet the cost of training (60% for all staff). This will help them enhance their
knowledge, skills, values and competencies as it will ensure that the business is up to date with
technological developments.
3.4.3 Promotions
Promotion from position to another through meritocracy. The business owner will use formal
appraisal system to determine the level of job performance, identify good performers and reward
them with pay rise. Promotion will also be based on job performance and attainment of higher
qualification through training. All employees will be given equal opportunities giving each a
chance to develop his/her career.
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CHAPTER FOUR
4.0 The Operational Plan
This chapter will describe the facilities; labor and overhead cost required provide the service.
The chapter will also outline any government regulations that must be fulfilled by the proposed
business for it to be legally compliant.
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Total cost of direct labor per month = Kshs. 133,000 (A)
1 Office Manager x Kshs. 40,000= Kshs. 40,000 (B)
Total cost of operational labor per month = A+ B; Kshs. 33,000 + Kshs. 40,000=Kshs. 53,000
Salaries 148,000
Advertising 2500
Electricity 1,250
Water 250
Internet 750
Total Monthly Operation Expense 162,731. 5
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Once all the above were done, then the proprietor applied for a Personal Identification Number
(PIN) from the Kenya Revenue Authority website
Table 4.4: Government Regulations
Government Regulation Source Cost
Kshs.
Business Search Company Registry 100
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CHAPTER FIVE
5.0 The Financial Plan
A financial plan is a comprehensive evaluation of someone's current and future financial state by
using currently known variables to predict future cash flows, asset values and withdrawal plans
(Scottsdale, 2006). The financial plan will deal with the financial aspects of the proposed
business to determine how financially viable the proposed business will be. This will include pro
forma balance sheets, Profit and Loss and projected cash flow statements. It will also help to
determine the break-even level of sales and calculate expected profitability.
5.1 The Preoperational Cost
The proposed business will incur the following pre-operational costs
Table 5.5: the Preoperational Costs
Item Amount
Kshs.
Support Services 139,000
Government Expenses 15,600
Land rates 1,000
Advertising and promotion 65,960
Facilities 221,000
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Table 5.6: Pro Forma Working Capital
ITEM JAN. 2017 31st 31st Dec. 2018 31st Dec. 2019
Kshs. Dec.,2017 Kshs Kshs.
Kshs
CURRENT ASSETS
Debtors - - - -
Cash 1,509,440 1,676,800 1,939,478 1,962,389.5
Deposits - 5,100 5,100 5,100
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5.3 The Projected Cash flow Statement
Table 5. 7: Projected Cash Flow
Sales 82,500 50,000 72,500 80,000 90,000 95,000 95,000 100,00 105,000 112,500 117,500 145,000
0
Total 145,00 115,00 142,50 157,50 177,500 157,50 145,00 175,00 195,000 207,500 182,220 195,000
Receipts(A) 0 0 0 0 0 0 0
LESS
PAYMENTS
Salaries 30,000 30,000 30,000 30,000 30,000 30,000 30,000 30,000 30,000 30,000 30,000 30,000
Support 69,500 0 0 0 0 0 0 0 0 0 0 0
Services
Electricity 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500
Bank 150 150 150 150 150 150 150 150 150 150 150 150
Advertising 2,882 2,882 2,882 2,882 2,882 2,882 2,882 2,882 2,882 2,882 2,882 2,882
Monthly 1,190 1,190 1,190 1,190 1,190 1,190 1,190 1,190 1,190 1,190 1,190 1,190
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Material
Internet 750 750 750 750 750 750 750 750 750 750 750 750
Loan Interest 3,125 3,125 3,125 3,125 3,125 3,125 3,125 3,125 3,125 3,125 3,125 3,125
Loan 4,166.5 4,166. 4,166. 4,166.5 4,166.5 4,166.5 4,166. 4,166.5 4,166.5 4,166.5 4,166.5 4,166.5
Repayment 5 5 5
Total 114,51 69,500 69,500 69,500 69,500 69,500 69,500 69,500 69,500 69,500 69,500 69,500
Payment (B) 3.5
Net Cash 30,486. 69,986 97,486 112,48 132,486. 112,48 99,986 129,98 149,986. 162,486. 137,206. 149,986.
Flow (A-B) 5 .5 .5 6.5 5 6.5 .5 6.5 5 5 5 5
Source: Author (2016)
Assumptions
1. Balance brought forward= capital less pre-operational cost.
2. Support services are paid for once annually at the beginning of the year.
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5.4 Pro Forma income statements
The proposed business will have the following projected profit and loss accounts.
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NET PROFIT AFTER TAX 683,844 741,936 942,830
Source: Author (2016)
Assumptions
1. Expenses will increase by 3% annually
2. support services will increase by 2%
3. Depreciation will reduce at 4% annually.
4. Salaries will increase by 2% annually.
5. Advertising will increase by 3% annually.
6. Water and electricity will increase by 2% annually.
7. Cost of materials will increase by 3% annually.
8. Transport will increase by 2% annually.
5.5 Pro Forma Balance Sheets
Table 5.9: Pro Forma Balance Sheets
Makamithi
Balance sheet as at start up (January, 2017); 31 st December, 2017, 31st December, 2018, 31st
December, 2019.
ITEM JAN. 2017 31st Dec.,2018 31st Dec. 2019
Kshs. Kshs Kshs
ASSETS
FIXED ASSETS
Building 250,000 250,000 250,000
Plus Appreciation - 5,000 5,250
NET BOOK VALUE 250,000 105,000 110,250
Machinery & Equipment & Furniture 93,000 93,000 89,280
Less depreciation 4% - 3,720 3,571
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CURRENT ASSETS
Debtors - - -
Cash 1,509,440 1,676,880 1,939,478
Deposits - 5,100 5,100
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Sales – Total direct cost= Gross profit; Kshs. 1,550,000 – kshs. 285,600= kshs. 1,264,400
The gross profit margin is calculated as follows
Gross profit x 100 = Gross profit margin ; 1,264,400 x100 = 81.6
Sales 1,550,000
The total expenses for the year 2017 as reflected in the profit and loss account are Kshs. 450,300.
The break-even level of sales will by calculated as follows
2018 : Total sales Kshs. 1,760,000 and the gross profit will be Kshs. 1,460,120
1,460,120 x100 = 82.96
1,760,000
2019: Total Sales Kshs. 2,012,000 and the gross profit will be Kshs.1,703,124
1,703,124 x 100 = 84.6
2,012,000
The return on investment in the business for the first three years will be calculated as follows
Net profit after tax x 100 = Return on Investment
Total investment
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2017: The Net profit after tax will be Kshs. 683,844, the total investment is kshs. 2,000,000
2018: The Net profit after tax will be Kshs. 741,936 the total investment is Kshs. 2,000,000.
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Table 5.11: Proposed Capitalization
Item Amount
Kshs.
Holida M. Zakayo 2,000,000
Total Investment 2,000,000
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