Lennox Service Catalogu
Lennox Service Catalogu
Lennox Service Catalogu
PAGE 12 PAGE 14
Modernisation Regulatory
Support
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Get the most from your
Lennox equipment;
work with the people
who know it best.
Congratulations! We’ve worked hard to ensure your Lennox products will provide you
with years of excellent service.
You’ve chosen efficient, But to really get the best results from your investment, you also need
reliable HVAC equipment. to make sure your setup is perfect for your unique application, and
That’s a great start. your maintenance is handled by an expert who really understands
every part. That takes specialist knowledge and expertise. And who
knows your equipment better than the manufacturer?
Lennox certified, factory-trained experts can complement your
own service provider, and bring the expertise to optimise:
Service life
Over the next few pages, we’ll outline the options we recommend to
maximise the benefits from your Lennox equipment.
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A trusted name in air
conditioning & heating, air
treatment & ventilation,
and control & supervision
90000
86,277 installed units
units
80000
70000
60000
50000
40000
30000
20000
10000
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Dedicated to expertise: Lennox
University
The HVAC industry is changing
fast – with new technologies,
regulations, and approaches. At
Lennox, we’re ensuring the next
generation of technicians are
equipped to keep up.
Based at our state-of-the-art
production facility, the Lennox
EMEA University gives our
training delegates the in-depth
knowledge and skills they need
to support today’s advanced
HVAC-R solutions.
• Online trainings capacities
• Local F2F trainings in the
regions
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Optimise your system for
efficiency, reliability, and
performance
Every application is different. So once your
equipment is established, it pays to have an expert
visit to complete the process, and tune your setup
to give you the best results and longest service life.
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System optimisation takes specialist knowledge of Lennox systems, and complements your day-to-
day maintenance arrangements. It’s a three stage process:
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Your initial commissioning – included in the purchase price for most
Lennox units – gives your equipment everything it needs to operate
well. A certified Lennox-trained technician will not only start your
COMMISSIONING unit up but also check your settings, components, and controls,
perform a refrigerant leak test, and validate your warranty.
However, the commissioning doesn’t usually have the opportunity to
see and refine how your system works in practice.
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confirm how your equipment is performing in real conditions, with
the building in use, and under a variety of seasonal weather states.
This allows them to:
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We also advise supplementing your basic maintenance arrangements
with specialist knowhow on an annual basis. In your Annual Performance
Inspection - planned at your convenience during the year - a Lennox-
ANNUAL certified expert will perform important control checks to ensure
PERFORMANCE your unit and wider system are well maintained and performing as they
INSPECTION should (see page 9).
The inspection also allows you to access a Lennox Audit on demand
– for an in-depth review to help you further optimise your HVAC
performance (see page 8).
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Lennox Care:
maintenance and
servicing by factory-
trained specialists
HVAC units work hard, under a wide variety of
difficult conditions. Even the best equipment
needs expert maintenance to stay reliable and
efficient. And with technology becoming more
complex, this is best done by a specialist.
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Lennox Care at a glance
Choose the ideal package for your operation: MAINTENANCE PACKS
Annual
Performance Essential Optimal Serenity
Inspection
Frequency
Frequency
Frequency
Frequency
Available
Available
Available
Available
Electrical control
Visual inspection of the electrical cabinet
Control of the electrical safety devices settings
Control of the windings & intensity Once a year Twice a year Twice a year Twice a year
Tightening of the electrical connections in the cabinet
Tightening of the electrical insulations
Regulation control
Visual inspection of electronic cards
Control of PLC programming
Service operation and customer type displays check
Servomotors operation verification
Sensors and actuators values control Once a year Twice a year Twice a year Twice a year
Sequences (start, stop, …) & security check
Parameters & set points setting
Set points & parameters optimization
Extraction list of PLC Parameters (Climatic) and analysis
Aeraulic (for rooftop units) & hydraulic (for chiller units) control
Visual inspection of the air compartment*
Control fans and extractors operation
Motor fan*/Pump transmission** control
Measurement or calculation of treatment fan airflow* or waterflow** Once a year Twice a year Twice a year Twice a year
Economizer operation control (depending on the product)
Heaters controls (optional of heating : ex Gas burner)*
Recovery module control (option not included)*
Thermodynamic System & Safety devices control
Thermodynamic test (Functional test)
Exchangers efficiency Report Analysis Once a year Twice a year Twice a year Twice a year
Refrigerating and electrical operations records
According to According to According to
Refrigerant Leak Test (F-Gas test) Once a year
legislation legislation legislation
Digital Report of Intervention / Maintenance Logbook Each visit Each visit Each visit Each visit
Remote diagnostic On demand On demand
On-site diagnostic On demand On demand
Glycol tax verification** Twice a year Twice a year Twice a year
External hydraulic pump verification** Twice a year Twice a year Twice a year
Standard Condensing cleaning (water) Twice a year Twice a year Twice a year
Oil level check Twice a year Twice a year Twice a year
Oil analysis Once a year Once a year Once a year
Pressure drop in the exchanger** Twice a year Twice a year Twice a year
Alarm report Twice a year Twice a year Twice a year
Filter replacement (labour + parts) Twice a year*** Twice a year*** Twice a year***
Additional visit for cleaning and filter replacement
Preferential prices & conditions on spare parts
Extended scroll compressor warranty
Inspection with Thermal Imaging Camera
Heaters maintenance (optional of heating : ex Gas burner)*
If available If available
Control Upgrade
upgrade upgrade
Priority Call
Cloud/Remote System - eDisplay webview
Labour for Parts replacement
Spare parts
Intervention within 24 hours
Energy consumption optimization Once a year
Included Optional Preferential price *for rooftop units only
**for chiller units only
***additional price if more than 2 replacements
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Fast, accurate
breakdown cover – with
guaranteed repairs
When a breakdown happens, it’s no time for
guesswork. The best way to minimise downtime is
to diagnose the fault precisely, and fix it first time.
Access to exclusive
All repairs guaranteed
production and R&D
for one year
data
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Lennox authorised
spare parts: get the
right part, every time
Our dedicated European Parts Centre doesn’t
just list a comprehensive stock. We’ll support you
throughout the procurement process to ensure
you get the perfect part for your needs.
If there’s one thing worse than waiting for a spare part, it’s waiting
for the wrong part. And with thousands of Lennox components and
specifications to choose from, it makes good sense to get support
from the manufacturer.
So as well as listing 4,000 original, manufacturer-approved
components – with the 1,000 most common parts stocked for
immediate dispatch – our experts will guide you through the process
from selection to delivery.
Whether you have a serial number, a description, or even a
photograph, we’ll work with you to ensure you have the perfect
part, fast. And if it’s the wrong one, we’ll replace it free of charge.
So you can stop worrying about selecting the right part, and let our
expert find it for you.
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Upgrade and renew your
HVAC system
The latest technology can help you save money, achieve
better performance and air quality, and meet new
regulations – but that doesn’t always mean you need to
replace your whole system. We’ll help you find the right
answer for your needs.
At Lennox, we have a whole range of targeted upgrade solutions that can cut your energy use, enhance your
building performance, and keep you ahead of evolving refrigerant legislation and tax frameworks.
Our specialists will work alongside you to understand your goals, and recommend the best solution.
For a comprehensive view of your system performance, Lennox Audit is an additional service
available with your Annual Performance Inspection or Lennox Care package.
A Lennox expert will analyse your system performance and efficiency, electrical and frigorific
controls, and provide you with a detailed list of recommendations to help you get more from your
HVAC investment – both now, and in the future.
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LennoxCloud:
online,
real-time
optimisation
and control
LennoxCloud connects your HVAC
equipment to the internet – enabling
remote, 24/7 monitoring and
optimisation of performance and
energy efficiency, at both a unit and
system level.
System alarms can be logged and
directed to our specialists for expert
diagnosis and a fast response,
avoiding serious issues and minimising
potential downtime.
It allows:
• Easy dashboard monitoring from
any web browser
• Intuitive remote control of system
setpoints
• Maximum reliability through expert
diagnosis and response
• Reduced energy consumption and
operating costs
• Real-time savings calculations from
individual maintenance procedures
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Compliance support:
stay ahead of changing
regulations
HVAC systems – and the refrigerant they
use – are coming under increasing pressure
to improve their environmental impact. As
specialists in the field, we stay aware of
evolving regulations and guidance, so you
don’t have to.
REFRIGERANT TRANSITION Reference values and quotas for placing HFC on the
AND F-GAS market (in tons of CO2 equivalent)
Many of the refrigerants used in
HVAC systems are greenhouse
gases – often hundreds of times
2015 100%
more powerful than CO2. So
they’re subject to increasing 2016-2017 93%
limits and regulation, based on
the global warming potential 2018-2020 63%
(GWP) of each refrigerant.
Practically, these “F-Gas” rules 2021-2023 45%
affect your system in several
ways, such as: 2024-2026 31%
• Bans on some uses of high-
GWP refrigerants 2027-2029 24%
• Inspection and leak detection
requirements 2030 21%
• Advancing quotas based on
GWP level, limiting refrigerant
supply
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CO2E TAXATION AND CHECKS PED, FLAMMABILITY AND A2L COMPLIANCE:
CO2e means “carbon dioxide REFRIGERANTS LET OUR EXPERTS HELP
equivalent”. Where a refrigerant’s Many of the modern, low-GWP At Lennox, our trained HVAC
GWP measures its climate refrigerants used in today’s specialists can help you:
impact compared to the same HVAC systems – such as R32 – • Stay ahead of changing
amount of CO2, your CO2e is the have a flammability classification guidelines and laws
total potential impact of all the of A2L. This means they’re • Choose the right refrigerant
refrigerant in your system – so it’s mildly flammable, but have a low for your needs
the refrigerant’s GWP multiplied burning velocity. • Design a safe and compliant
its charge. With the precautions outlined in A2L system
This is important for two reasons: the Pressure Equipment Directive • Reduce GWP, charge level,
• A growing number of (PED), these refrigerants are and CO2e
countries are introducing very safe to use. The directive • Implement your leak detection
taxes based on CO2e gives guidance on: and inspection regime
• Your CO2e decides your • Refrigerant charge limits
inspection and leak detection • System design and use
arrangements. • Location and ventilation
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France: [email protected] Poland: [email protected]
Benelux: [email protected] Portugal: [email protected]
Germany: [email protected] Spain: [email protected]
Italy: [email protected] UK: [email protected]
Service-Catalogue-04.22-EN