Lennox Service Catalogu

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SERVICES

Specialist support to keep your


Lennox HVAC unit reliable and
efficient because choosing the
best equipment is only the
beginning

PAGE 03 PAGE 04 PAGE 05

Introduction Credentials Optimisation,


Commissioning,
Annual Visit

PAGE 08 PAGE 10 PAGE 11

Maintenance Repairs Spare


Packages Parts

PAGE 12 PAGE 14

Modernisation Regulatory
Support

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Get the most from your
Lennox equipment;
work with the people
who know it best.

Congratulations! We’ve worked hard to ensure your Lennox products will provide you
with years of excellent service.
You’ve chosen efficient, But to really get the best results from your investment, you also need
reliable HVAC equipment. to make sure your setup is perfect for your unique application, and
That’s a great start. your maintenance is handled by an expert who really understands
every part. That takes specialist knowledge and expertise. And who
knows your equipment better than the manufacturer?
Lennox certified, factory-trained experts can complement your
own service provider, and bring the expertise to optimise:

Performance and reliability

Service life

Energy efficiency and cost savings

Long-term regulatory compliance

Over the next few pages, we’ll outline the options we recommend to
maximise the benefits from your Lennox equipment.

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A trusted name in air
conditioning & heating, air
treatment & ventilation,
and control & supervision

With factories in France and Spain – as well as a


dedicated French innovation centre and testing
lab – Lennox is one of the EU’s leaders in HVAC
equipment.
With our complete portfolio including rooftop units (RTUs), chillers,
air handling units (AHUs), variable refrigerant flow (VRF) systems
and control solutions, we are able to support our customers with
tailored solutions.
Since 2000 alone, more than 85,000 installed Lennox units across
Europe provide supermarkets, industrial facilities, storage & logistic
centres, shopping malls and much more with the ideal temperature.

Lennox: one of the most important install base in Europe

90000
86,277 installed units
units

80000

70000

60000

50000

40000

30000

20000

10000

2000 2005 2010 2015 2021

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Dedicated to expertise: Lennox
University
The HVAC industry is changing
fast – with new technologies,
regulations, and approaches. At
Lennox, we’re ensuring the next
generation of technicians are
equipped to keep up.
Based at our state-of-the-art
production facility, the Lennox
EMEA University gives our
training delegates the in-depth
knowledge and skills they need
to support today’s advanced
HVAC-R solutions.
• Online trainings capacities
• Local F2F trainings in the
regions

A proud history of innovation


Our 4,000 m2 development
centre in Mions, France includes
the largest RTU testing facility in
Europe. We’re constantly working
to develop, test, and qualify
the systems that keep Lennox
customers ahead of changing
legislation and best practice.
For example:
• Most Lennox units are Eurovent
compliant and exceed the
EcoDesign 2021 energy
performance thresholds.
• We developed the world’s
first RTU optimised for use
with R32 refrigerant – part of
our commitment to meet the
industry’s low-GWP future.

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Optimise your system for
efficiency, reliability, and
performance
Every application is different. So once your
equipment is established, it pays to have an expert
visit to complete the process, and tune your setup
to give you the best results and longest service life.

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System optimisation takes specialist knowledge of Lennox systems, and complements your day-to-
day maintenance arrangements. It’s a three stage process:

1
Your initial commissioning – included in the purchase price for most
Lennox units – gives your equipment everything it needs to operate
well. A certified Lennox-trained technician will not only start your
COMMISSIONING unit up but also check your settings, components, and controls,
perform a refrigerant leak test, and validate your warranty.
However, the commissioning doesn’t usually have the opportunity to
see and refine how your system works in practice.

Six months after commissioning, we recommend a Commissioning


Tuneup to complete the process of tuning your setup to your application
and needs. It gives your Lennox specialist the opportunity to

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confirm how your equipment is performing in real conditions, with
the building in use, and under a variety of seasonal weather states.
This allows them to:

• Give realistic, personalised recommendations about


COMMISSIONING maintenance schedules
TUNEUP • Optimise set points and parameters for maximum
efficiency under real conditions
• Set up your system for both cooling and heating modes
as seasons shift

Your Commissioning Tuneup also unlocks an additional 6 month


warranty for your unit.

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We also advise supplementing your basic maintenance arrangements
with specialist knowhow on an annual basis. In your Annual Performance
Inspection - planned at your convenience during the year - a Lennox-
ANNUAL certified expert will perform important control checks to ensure
PERFORMANCE your unit and wider system are well maintained and performing as they
INSPECTION should (see page 9).
The inspection also allows you to access a Lennox Audit on demand
– for an in-depth review to help you further optimise your HVAC
performance (see page 8).

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Lennox Care:
maintenance and
servicing by factory-
trained specialists
HVAC units work hard, under a wide variety of
difficult conditions. Even the best equipment
needs expert maintenance to stay reliable and
efficient. And with technology becoming more
complex, this is best done by a specialist.

Lennox Care gives you three options: Essential, Optimal, and


Serenity.
Each one provides all the benefits of our
Annual Performance Inspection – twice a year – plus advanced,
hands-on maintenance by a certified, factory-trained technician
with an in-depth knowledge of Lennox systems.

You’ll also get an extended scroll compressor warranty, and


preferential prices and conditions on genuine Lennox parts.

Essential is our basic service for users who want an efficient,


reliable, long-lasting system. It provides regulatory compliance,
as well as the preventative maintenance and reporting to help
you avoid key issues and enjoy a good level of performance.

Optimal is our medium service level, ideal for proactive


customers where HVAC is important. As well as the benefits of
our Essential package, it gives you remote diagnostics through
LennoxCloud, priority call-out, and on-site diagnostics as
required, for superior reliability. You’ll also receive control
upgrades when they become available, to keep optimising your
system efficiency.

Serenity is designed to offer total peace of mind for customers


whose HVAC systems are critical to the business – or who want
to take positive steps to drive down energy consumption.
Alongside the benefits of the other service packages, it gives
remote control of LennoxCloud-connected equipment to
optimise performance in real time, and proactive efficiency
optimisation. Intervention within 24 hours is guaranteed, and
all parts and labour are protected by a full warranty.

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Lennox Care at a glance
Choose the ideal package for your operation: MAINTENANCE PACKS
Annual
Performance Essential Optimal Serenity
Inspection

MAINTENANCE SERVICES OVERVIEW

Frequency

Frequency

Frequency

Frequency
Available

Available

Available

Available
Electrical control
Visual inspection of the electrical cabinet
Control of the electrical safety devices settings
Control of the windings & intensity Once a year Twice a year Twice a year Twice a year
Tightening of the electrical connections in the cabinet
Tightening of the electrical insulations
Regulation control
Visual inspection of electronic cards
Control of PLC programming
Service operation and customer type displays check
Servomotors operation verification
Sensors and actuators values control Once a year Twice a year Twice a year Twice a year
Sequences (start, stop, …) & security check
Parameters & set points setting
Set points & parameters optimization
Extraction list of PLC Parameters (Climatic) and analysis
Aeraulic (for rooftop units) & hydraulic (for chiller units) control
Visual inspection of the air compartment*
Control fans and extractors operation
Motor fan*/Pump transmission** control
Measurement or calculation of treatment fan airflow* or waterflow** Once a year Twice a year Twice a year Twice a year
Economizer operation control (depending on the product)
Heaters controls (optional of heating : ex Gas burner)*
Recovery module control (option not included)*
Thermodynamic System & Safety devices control
Thermodynamic test (Functional test)
Exchangers efficiency Report Analysis Once a year Twice a year Twice a year Twice a year
Refrigerating and electrical operations records
According to According to According to
Refrigerant Leak Test (F-Gas test) Once a year
legislation legislation legislation
Digital Report of Intervention / Maintenance Logbook Each visit Each visit Each visit Each visit
Remote diagnostic On demand On demand
On-site diagnostic On demand On demand
Glycol tax verification** Twice a year Twice a year Twice a year
External hydraulic pump verification** Twice a year Twice a year Twice a year
Standard Condensing cleaning (water) Twice a year Twice a year Twice a year
Oil level check Twice a year Twice a year Twice a year
Oil analysis Once a year Once a year Once a year
Pressure drop in the exchanger** Twice a year Twice a year Twice a year
Alarm report Twice a year Twice a year Twice a year
Filter replacement (labour + parts) Twice a year*** Twice a year*** Twice a year***
Additional visit for cleaning and filter replacement
Preferential prices & conditions on spare parts
Extended scroll compressor warranty
Inspection with Thermal Imaging Camera
Heaters maintenance (optional of heating : ex Gas burner)*
If available If available
Control Upgrade
upgrade upgrade
Priority Call
Cloud/Remote System - eDisplay webview
Labour for Parts replacement
Spare parts
Intervention within 24 hours
Energy consumption optimization Once a year
Included Optional Preferential price *for rooftop units only
**for chiller units only
***additional price if more than 2 replacements
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Fast, accurate
breakdown cover – with
guaranteed repairs
When a breakdown happens, it’s no time for
guesswork. The best way to minimise downtime is
to diagnose the fault precisely, and fix it first time.

Any issue out of warranty is stressful. But if your technician identifies


the wrong problem – or makes a mistake in the repair – a small
interruption can become a big headache.
That’s why we spend so long training our Lennox-certified technicians
to find and correctly identify faults, using specially-prepared units in
our factory.

Alongside this hands-on experience, our experts benefit from


exclusive production and R&D data, to help them understand exactly
what’s happening inside your system.
As a result, you get an accurate diagnosis, first time, so your system
is back working faster. And you know every repair is carried out in
compliance with the manufacturer’s guidelines, because we wrote
them.
We’re so confident, all our repairs are guaranteed for one year.

Need help quickly?


Contact Lennox Repairs on
01133530162 / [email protected]

Right first time Factory-trained in Work and parts meet


fault finding on real Lennox manufacturer
Don’t panic. Trust a Lennox Lennox units standards
repair technician to solve
your issue.

Access to exclusive
All repairs guaranteed
production and R&D
for one year
data

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Lennox authorised
spare parts: get the
right part, every time
Our dedicated European Parts Centre doesn’t
just list a comprehensive stock. We’ll support you
throughout the procurement process to ensure
you get the perfect part for your needs.

If there’s one thing worse than waiting for a spare part, it’s waiting
for the wrong part. And with thousands of Lennox components and
specifications to choose from, it makes good sense to get support
from the manufacturer.
So as well as listing 4,000 original, manufacturer-approved
components – with the 1,000 most common parts stocked for
immediate dispatch – our experts will guide you through the process
from selection to delivery.
Whether you have a serial number, a description, or even a
photograph, we’ll work with you to ensure you have the perfect
part, fast. And if it’s the wrong one, we’ll replace it free of charge.
So you can stop worrying about selecting the right part, and let our
expert find it for you.

Put us to the test


Let our experts find the part you need on
01604669100 / [email protected]

Your part 4,000 parts listed,


Parcel delivery from
procurement partner with 1,000 stocked
ready to send
48 hours

Confidence, convenience, and


the right part – or we’ll replace Right part guarantee
it, free. Reliable, manufacturer
for total peace of
original parts
mind

Expert selection and


procurement support

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Upgrade and renew your
HVAC system
The latest technology can help you save money, achieve
better performance and air quality, and meet new
regulations – but that doesn’t always mean you need to
replace your whole system. We’ll help you find the right
answer for your needs.

At Lennox, we have a whole range of targeted upgrade solutions that can cut your energy use, enhance your
building performance, and keep you ahead of evolving refrigerant legislation and tax frameworks.
Our specialists will work alongside you to understand your goals, and recommend the best solution.

LENNOX AUDIT: IN-DEPTH ANALYSIS TO OPTIMISE YOUR SYSTEM

For a comprehensive view of your system performance, Lennox Audit is an additional service
available with your Annual Performance Inspection or Lennox Care package.
A Lennox expert will analyse your system performance and efficiency, electrical and frigorific
controls, and provide you with a detailed list of recommendations to help you get more from your
HVAC investment – both now, and in the future.

UPGRADE TO EFFICIENT EC ENHANCE INDOOR AIR QUALITY RETROFIT TO F-GAS


FAN TECHNOLOGY WITH NEW FILTERS AND UV-C COMPLIANT R32 REFRIGERANT
Fan motors are one of the biggest For any system that circulates Refrigerants with high global
power drains in your system. air, optimising the filters and/or warming potential (GWP) are
Switching from AC-powered adding UV-C lighting can boost limited by law, and also carry an
fans to the latest EC (electrically hygiene and protect the health increasing tax burden based on
commutated) technology of the building’s occupants. But their carbon dioxide equivalence
will instantly improve system there are other benefits – such as (CO2e). Switching to a low-GWP
efficiency and cut energy use. It’ll keeping heat exchangers clean, alternative like R32 keeps you
make your system quieter, too. which improves system efficiency ahead of regulations, boosts
• Maximise energy savings and performance. efficiency, and reduces your
• Improve system efficiency • Safeguard building occupants environmental impact – but needs
• Reduce fan noise • Prolong system efficiency specialist advice.
• Improve air quality • Ensure compliance and limit tax
burden
• Minimise environmental impact
• Boost energy efficiency

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LennoxCloud:
online,
real-time
optimisation
and control
LennoxCloud connects your HVAC
equipment to the internet – enabling
remote, 24/7 monitoring and
optimisation of performance and
energy efficiency, at both a unit and
system level.
System alarms can be logged and
directed to our specialists for expert
diagnosis and a fast response,
avoiding serious issues and minimising
potential downtime.

It allows:
• Easy dashboard monitoring from
any web browser
• Intuitive remote control of system
setpoints
• Maximum reliability through expert
diagnosis and response
• Reduced energy consumption and
operating costs
• Real-time savings calculations from
individual maintenance procedures

LennoxCloud is available as an option


on all Lennox units and with our
maintenance packs.

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Compliance support:
stay ahead of changing
regulations
HVAC systems – and the refrigerant they
use – are coming under increasing pressure
to improve their environmental impact. As
specialists in the field, we stay aware of
evolving regulations and guidance, so you
don’t have to.

With refrigerant transition, flammability, and energy


standards to consider, there’s a lot to think about – and the
rules are always changing. Here are just a few of the areas
where Lennox can help.

REFRIGERANT TRANSITION Reference values and quotas for placing HFC on the
AND F-GAS market (in tons of CO2 equivalent)
Many of the refrigerants used in
HVAC systems are greenhouse
gases – often hundreds of times
2015 100%
more powerful than CO2. So
they’re subject to increasing 2016-2017 93%
limits and regulation, based on
the global warming potential 2018-2020 63%
(GWP) of each refrigerant.
Practically, these “F-Gas” rules 2021-2023 45%
affect your system in several
ways, such as: 2024-2026 31%
• Bans on some uses of high-
GWP refrigerants 2027-2029 24%
• Inspection and leak detection
requirements 2030 21%
• Advancing quotas based on
GWP level, limiting refrigerant
supply

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CO2E TAXATION AND CHECKS PED, FLAMMABILITY AND A2L COMPLIANCE:
CO2e means “carbon dioxide REFRIGERANTS LET OUR EXPERTS HELP
equivalent”. Where a refrigerant’s Many of the modern, low-GWP At Lennox, our trained HVAC
GWP measures its climate refrigerants used in today’s specialists can help you:
impact compared to the same HVAC systems – such as R32 – • Stay ahead of changing
amount of CO2, your CO2e is the have a flammability classification guidelines and laws
total potential impact of all the of A2L. This means they’re • Choose the right refrigerant
refrigerant in your system – so it’s mildly flammable, but have a low for your needs
the refrigerant’s GWP multiplied burning velocity. • Design a safe and compliant
its charge. With the precautions outlined in A2L system
This is important for two reasons: the Pressure Equipment Directive • Reduce GWP, charge level,
• A growing number of (PED), these refrigerants are and CO2e
countries are introducing very safe to use. The directive • Implement your leak detection
taxes based on CO2e gives guidance on: and inspection regime
• Your CO2e decides your • Refrigerant charge limits
inspection and leak detection • System design and use
arrangements. • Location and ventilation

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France: [email protected] Poland: [email protected]
Benelux: [email protected] Portugal: [email protected]
Germany: [email protected] Spain: [email protected]
Italy: [email protected] UK: [email protected]
Service-Catalogue-04.22-EN

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