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    Wa0017.

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    roddyarch4
    The document provides a resume for Blessing Ali, outlining her experience and qualifications as a Business Analyst with over 5 years of experience in the industry. Her resume details her roles and responsibilities in previous positions at Dakota Consulting and Globacom, where she worked on projects using both Waterfall and Agile methodologies. She also lists her education qualifications, certifications, skills, and technical proficiencies.

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    Wa0017.

    Uploaded by

    roddyarch4
    17 views2 pages
    The document provides a resume for Blessing Ali, outlining her experience and qualifications as a Business Analyst with over 5 years of experience in the industry. Her resume details her roles and responsibilities in previous positions at Dakota Consulting and Globacom, where she worked on projects using both Waterfall and Agile methodologies. She also lists her education qualifications, certifications, skills, and technical proficiencies.

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    DOC-20230919-WA0017.

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    The document provides a resume for Blessing Ali, outlining her experience and qualifications as a Business Analyst with over 5 years of experience in the industry. Her resume details her roles and responsibilities in previous positions at Dakota Consulting and Globacom, where she worked on projects using both Waterfall and Agile methodologies. She also lists her education qualifications, certifications, skills, and technical proficiencies.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    17 views2 pages

    Wa0017.

    Uploaded by

    roddyarch4
    The document provides a resume for Blessing Ali, outlining her experience and qualifications as a Business Analyst with over 5 years of experience in the industry. Her resume details her roles and responsibilities in previous positions at Dakota Consulting and Globacom, where she worked on projects using both Waterfall and Agile methodologies. She also lists her education qualifications, certifications, skills, and technical proficiencies.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Blessing Ali

    Springburn, Glasgow G21 4TA


    +44 (0) 7517381080, E-mail: [email protected]

    A committed and innovative Business Analyst with 5 years of experience doing meticulous and intensive work
    across multiple industries. I possess the ability to analyze and interpret information quickly with critical prob-
    lem-solving skills. Proven success in leading research to understand organisational needs and recommending
    operational changes to generate measurable improvements. Worked on Waterfall and Agile methodology pro-
    jects. Hands-on experience with Client interaction and understanding their business needs. Proactive and well-
    structured Individual. Good attention to detail with an analytical mindset.

    PROFESSIONAL CAREER
    Dakota Consulting Sept 21 till date
    Business Analyst
    Duties
    • Teamwork with internal & external stakeholders, including client teams.
    • Worked with the users and stakeholders to gather, analyze and validate requirements.
    • Ensured the system design fits the needs of the users. Managed stakeholders from end users, busi-
    ness directors, and system developers.
    • Facilitated project team workshops using various skills to reach objectives and exceed all expecta-
    tions.
    • Documented options for business change and the cost-benefit analysis. Prepared the as-is and to-be
    process maps.
    • Engaged with the senior stakeholders to understand and map out processes using MS Visio and identify
    areas where efficiencies and improvements are necessary.
    • Working with Product Managers to ensure that product vision is understood and translated into user
    stories and acceptance criteria.
    • Investigating queries, supporting business and procedures, and understanding the needs of customers
    and business areas.
    • Engaged with business users to gather software requirements/business rules, and ensure alignment
    with development teams.
    • Translate stakeholder requirements into different tangible deliverables such as functional specifica-
    tions, use cases, user stories, and workflow/process diagrams.
    • Evaluate risks related to requirements implementation, testing processes, and project communica-
    tions. Completed in-depth analysis of business processes.

    Globacom Dec 2018 – Aug 2021


    Business Analyst
    Duties
    • Documented process flows and implemented requirements for functional improvements. Conducted
    training classes, held personal meetings and led special workshops to improve employee perfor-
    mance.
    • Reviewed files, records and historical data to obtain required business information for development
    requests. Conducted interviews with key business users to collect information on processes and user
    requirements.
    • Liaised with stakeholders to verify technology alignment, recommending solutions against project
    specifications. Requirement elicitation and creating requirement documentation - understanding doc-
    uments, product backlog, and user stories.
    • Client interaction, understanding business problems, and proposing solutions. Conducted and coordi-
    nated requirement workshops with stakeholders. Experience in analyzing and modelling require-
    ments based on client interactions.
    • Perform Test Case Review and UAT Testing. Maintaining CR logs by taking change requests. Ex-
    perience working in a project environment with waterfall methodology.
    2|Page

    Globacom Jan 2018 – Dec 2018


    Junior Business Analyst
    Duties
    • Worked with client requirements to specify business plans and goals.
    • Created test scripts under the guidance of a senior business analyst.
    • Interviewed across departments to understand the needs of individual team members.
    • Captured business and user requirements through listening, questioning and workshop techniques.
    • Consulted with senior stakeholders to identify, define and document business needs, objectives, current
    operational procedures, problems, input, and output of requirements.

    Globacom Jan 2014 – Dec 2017


    Customer Service Team Leader
    Duties
    • Assisting with the performance management of the Customer Service team (internal and external).
    • Assigns and monitors work and reviews progress of work with employees, management and trainers.
    • Team Leads will perform most of their function taking escalated calls from their workstation and addi-
    tional work-related functions.
    • Coordinating with Work Force Management to distribute work effectively and efficiently.
    • Assigns and monitors work and reviews progress of work with employees, management and trainer.
    • Supervises a team of employees, providing guidance and development through coaching and formal per-
    formance reviews.

    QUALIFICATIONS AND ASSOCIATIONS


    BSc Economics; 2010
    MSc: Human Resource Management, University of the West of Scotland; 2022
    Scrum Product Owner | International SCRUM Institute

    CERTIFICATIONS
    • SAFe Scrum Master
    • SCALED AGILE
    SKILLS
    ▪ GAP Analysis ▪ Communication Skills ▪ Team Management
    ▪ MoSCoW Prioritisation ▪ Stakeholder Management ▪ Requirement Gathering
    Strategies ▪ Collaboration ▪ Leadership Skills
    ▪ Change Management ▪ Data Modelling ▪ Process Improvement
    ▪ Strategic Thinking/Planning ▪ Agile Methodologies ▪ User Journey
    ▪ Risk assessments ▪ Business Case Development

    TECHNICAL SKILLS
    MS Office (Excel, Word, PowerPoint, SharePoint, Visio, Teams), JIRA/Confluence, SQL, DevOps, Draw
    I.O, Snagit

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