Syllabus Administrative Office Management

Republic of the Philippines
President Ramon Magsaysay State University

Zambales
Telefax : 047-8111683/email address: prmsu.edu.ph
AN OUTCOMES BASED FLEXIBLE LEARNING COURSE SYLLABUS

(References: CMO 17, S. 2017, R.A. 7722& CMO No.46, S.2012, University Faculty Manual, Student Manual, Registrar’s Manual
Board Approved PRMSU Strategic Framework for Flexible Teaching and Learning and other CMO’s of different programs offered in the university)
FACULTY INFORMATION AND SCHEDULE

Campus Masinloc Campus College College of Accountancy and Business
Administration
Program Bachelor of Science in Business Administration Semester & 1st Semester, S.Y. 2022-2023
School Year
Professor/ ERLY JOY E. PABLO Class Schedule Monday-Tuesday
Instructor Email: [email protected]/[email protected] 9:30 AM – 11:00 AM (BSBA 2A)
Information Messenger: Ejay Esguerra Pablo 11:00 AM – 12:30 PM (BSBA 2B)
Virtual
Consultation Friday, 1:00 PM – 5:00 PM
Hours
I. VISION, MISSION, QUALITY POLICY, COLLEGE GOALS AND PROGRAM OBJECTIVES
The College shall aim to:
1. Continuously enhance instruction towards becoming a
center of excellence in business administration.
2. Enhance the quality of learning and upgrade its facilities to
PRMSU shall be a premier learner-centered and proactive enable students to:
university in a digital and global society. 2.1 Acquire the knowledge, proficiency, and skills in their
University Vision College Goals
respective specialization tracks.
Reference: BOR No. 1241A, s. 2021, www.prmsu.edu.ph 2.2 Enhance their competencies in ICT-based and social
entrepreneurship focused business concerns and
2.3 Develop values required of professional accounts and
business administrators in the context of the evolving
global industries and local and national economy.
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Zambales
The College shall:
The President Ramon Magsaysay State University shall 1. Equip and empower students for ready employment in the
primarily provide advance and higher professional, technical, fields of marketing, financial management, human
University special instructions in various disciplines; undertake research, Program resources management, and public administration.
Mission extension, and income generation programs for sustainable Objectives 2. Adequately prepare accountancy students for CPA Licensure
development of Zambales, the region, and the country. Examinations: and
3. Develop graduates with potentials as business
administrators and leaders in competitive industries.
The PRMSU values diversity and seeks talented students,

faculty, and staff from diverse backgrounds. The PRMSU does
The President Ramon Magsaysay State University is
not discriminate on the basis of race, color, sex, sexual
committed to continually strive for excellence in instruction,
orientation, gender identity, religion, creed, national, or ethnic
research, extension and production to strengthen global
Non- origin, citizenship status, age, disability, veteran status or any
competitiveness adhering to quality standards for the utmost
Quality Policy Discrimination other legally protected class status in the administration of its
satisfaction of its valued customers.
Statement admissions, financial aid, educational or athletic programs, or
other University administered programs or in its employment
Reference: (BOR Resolution No. 784 s, 2015;
practices. Questions or complaints regarding this policy should
https://prmsu.edu.ph
be directed to the Vice President of Academic and Student
Affairs and Director of Student Affairs, PRMSU, Iba, Zambales.
II. COURSE INFORMATION
Course Code Prof 1 Course Title Administrative and Office Management
Semester and This course is a study of the different phases of
1st Semester
Year Level administrative office management and its vital role in
2nd Year the business organization. It also includes the
Offered
importance of AOM on management, technology,
Course
management’s decision making and the need for good
Description
planning toward job satisfaction and self-actualization. It
Credit Units 3 units lecture covers topics like the basic concepts of AOM, managing
a culturally diverse workforce, managing administrative
services, and controlling administrative services
Contact Hours 3 hours (Lecture) - 54 hours Place of Course Professional Major Courses
Zambales
per Week In the Program

Pre-Requisite None Co-Requisite None
Online Approach:
Access Device/s: Smartphone, Laptop, Desktop, Smart
TV or Tablet
Connection (Internet Bandwidth Minimum Requirement:
 2.0 Mbps up and down for single screen
 2.0 Mbps up 4.0 Mbps down for dual screen
Online Approach: Synchronous and Asynchronous  2.0 Mbps up 6.0 Mbps down for triple screen
 For screen sharing only: 150-300kbps
This course is conducted virtually using  For audio VoIP: 60-80kbps
Course Delivery Course Software Platforms:
videoconferencing applications and Learning
Mode Requirement  Facebook Messenger App
Management System (LMS)
 Zoom, Google Meet, Skype, Messenger Video-call
 Free LMS (Edmodo & Google Classroom)
 University LMS
Learning Preparation:
 Any form of Multimedia Presentations
Learners Initial Requirements for Online Approach:

 Basic knowledge in using Facebook-messenger,
Zoom and LMS Applications.
Netiquette for Online Classroom:
Online Approach: During virtual classroom discussion, it is important to
Course Announcements will be posted in the Messenger Group understand the rules of netiquette on how to interact
Course Etiquette
Communication Account/Chat box and via LMS on a regular basis. with one another online. You can read more about the
rules of netiquette at
(http://www.albion.com/netiquette/index.html)
III. STUDENT OUTCOMES (INSTITUTIONAL, PROGRAM AND COURSE)
PRMSU PRMSU Graduate is expected to be an excellent: PROGRAM Two to five years after completing the program, graduates
GRADUATE EDUCATIONAL from the College of Accountancy and Business Administration

Zambales
ATTRIBUTES a. LEADER of the President Ramon Magsaysay State University shall:

IILO 1 Strong network leader, who is committed, OBJECTIVES
INSTITUTIONAL
morally upright, and responsible, and who (PEO) PEO 1 Assume supervisory and/or managerial
INTENDED
proactively governs in the specific field of (CMO-17-s-2017, responsibilities within their organization.
LEARNING specialization PEO 2 Pursue graduate studies in business and
p.5)
OUTCOMES IILO 2 Visionary leader, who effectively manages management.
(IILOs) and optimizes human capital toward PEO 3 Manage a business.
sustainable development When one has fully completed the BSBA in HRDM Program,
he/she:
b.COMMUNICATOR PILO 1 Perform the basic functions of management such
IILO 3 Strong and effective communicator, who has as planning, organizing, staffing, directing and
the power to express himself/herself orally controlling.
and in writing, and other appropriate modes PILO 2 Apply the basic concepts that underlie each of the
of expression functional areas of business (marketing, finance,
IILO 4 Competitive and lifelong learner, whose human resources management, production and
excellence in services towards local and PROGRAM
operations management, information technology,
global needs INTENDED and strategic management) and employ these
LEARNING concepts in various business situations.
c. INNOVATOR PILO 3 Select the proper decision-making tools to
OUTCOMES
IILO 5 Research-oriented individual, who uses critically, analytically and creatively solve
scientific process to create knowledge (PILOs) AND
problems and drive results.
necessary to address varied societal needs PERFORMANCE
PILO 4 Express oneself clearly and communicate
towards inclusive growth and sustainable INDICATORS effectively with stakeholders both in oral and
development (PIs) written forms.
IILO 6 Critical thinker and problem solver, who is PILO 5 Apply information and communication technology
equipped in research methods and utilizes (ICT) skills as required by the business
empirical evidence and scientific approach to environment
knowledge creation and utilization through PILO 6 Work effectively with other stakeholders and
knowledge transfer manage conflict in the workplace.
PILO 7 Plan and implement business related activities.
PILO 8 Demonstrate corporate citizenship and social
responsibility.
PILO 9 Exercise high personal moral and ethical
standards.
COURSE By the end of the course, the students will be able to:

Zambales
CILO 1 Acquire knowledge on new technologies and

modern work systems.
INTENDED CILO 2 Determine the office administrative functions.
LEARNING CILO 3 Analyze the application of managerial functions to
OUTCOMES office administration
(CILOs) CILO 4 Evaluate an effective office administration
program
CILO 5 Create an effective office administration program
IV. COURSE CONTENT AND CONSTRUCTIVE ALIGNMENT
TOPIC
DURATION STUDENT TEACHING ASSESSMENT ONLINE/PRINTED
LEARNING
PILOs CILOs TOPIC OUTLINE /WEEK LEARNING LEARNING TASKS REFERENCES
OUTCOMES
NO. TIME ACTIVITIES
(TLOs)
Discuss the VMGO of  University VGMO Week 1 3 hours  Lecture  Submit signed Flores, M. (2016). Administrative
the university, Orientation  Discussion “Agreement Office Management. Unlimited
college, class policies,  CABA Goals & between Faculty Books Library Services &
and PRMSU Research Objectives and Student” Publishing Inc.
Format  Course Overview and  Post
Expectation Settings Bibliographic
Info.
TLO 1 1. Introduction to Week 2 1.5 hours  Lecture  Essay Flores, M. (2016). Administrative
 Know the Administrative Office  Discussion Office Management. Unlimited
importance of Management  Videoconfere Books Library Services &
teamwork in the ncing Publishing Inc.
workplace  Web-based
 Identify the instruction
advantages and
disadvantages of
workplace flexibility
 Understand what is
AOM
 Be able to
differentiate the
AOM from today to

Zambales
yesterday
 Appreciate the
most significant
new thrust of AOM
 Know the
objectives and
definition of AOM
 Appreciate a career
in AOM
 Identify the
responsibilities of
AOM
TLO 2 2. The Workplace Week 2 1.5 hours  Lecture  Quiz #1 Flores, M. (2016). Administrative
 Know what is a  Discussion  Anger, Stress Office Management. Unlimited
workplace  Videoconfere and Time Books Library Services &
 Identify the ncing Management Publishing Inc.
different forces  Web-based Activity
shaping the future instruction
of the workplace
landscape
 Appreciate the
different factors
that affect ethical
behavior in the
workplace
 Know the
importance of
managing
workplace stress
 Appreciate the
value of creating
team environment
to reduce stress in
the workplace
TLO 3 3. Effective Week 3 3 hours  Lecture  Quiz #2 Flores, M. (2016). Administrative

Zambales
 Identify the Communication  Discussion  Presentation Office Management. Unlimited

effective verbal  Videoconfere Skills Activity Books Library Services &
and non-verbal ncing  Written Publishing Inc.
communication  Web-based Communication
 Know the instruction Activity
importance of
written
communication
 Know the
presentation skills
in communication
 Appreciate
telecommunication
 Know the
importance of
workplace mail
TLO 4 4. Management of the Week 4 3 hours  Lecture  Portfolio of office Flores, M. (2016). Administrative
 Discover the Office Environment  Discussion layout Office Management. Unlimited
factors to be  Videoconfere  Office Layout Books Library Services &
considered in ncing Activity Publishing Inc.
planning and  Web-based
designing an office instruction
layout.
 Identify elements
of office
environment.
 List the factors to
be considered in
selecting and
maintaining office
equipment and
furniture.
TLO 5 5. Office Etiquette Week 5 3 hours  Lecture  Quiz #3 Flores, M. (2016). Administrative
 Explain the four  Discussion  Action plan to Office Management. Unlimited
basic behavioral  Videoconfere improve personal Books Library Services &

Zambales
styles and how to ncing professionalism Publishing Inc.

adapt to each.  Web-based
 Describe instruction
appropriate office
dress.
 Demonstrate
effective self-
introductions,
introductions of
others, and small
talk.
 Develop action
plan to improve
personal
professionalism
TLO 6 6. Office Employee Week 6 3 hours  Lecture  Quiz #4 Flores, M. (2016). Administrative
 Understand the Discipline  Discussion  Portfolio of office Office Management. Unlimited
four types of  Videoconfere employee Books Library Services &
discipline in the ncing discipline Publishing Inc.
workplace  Web-based 
 State the purpose instruction
of discipline
 Setting standards
of conduct to
employees
 Awareness on
grounds for
disciplinary actions
TLO 7 7. Managing Human Week 7-8 6 hours  Lecture  Case Flores, M. (2016). Administrative
 Discover ways to Resources  Discussion presentation Office Management. Unlimited
improve recruiting  Videoconfere Books Library Services &
and selecting ncing Publishing Inc.
employees.  Web-based
 List the benefits of instruction
employee

Zambales
development.
 Explain the
characteristics of
effective
supervisors.
MIDTERM EXAMINATION Week 9 3 hours Face-to-face Exam
TLO 8 8. Motivation and Week 10-11 6 hours  Lecture  Oral Question Flores, M. (2016). Administrative
 Demonstrate the Employee  Discussion and Answer Office Management. Unlimited
techniques used to Performance  Videoconfere  Quiz #5 Books Library Services &
motivate ncing  Problem solving Publishing Inc.
employees.  Web-based exercise
 Illustrate the instruction
methods of
performance
appraisal.
TLO 9 9. Job Analysis and Week 12-13 6 hours  Lecture  Quiz #6 Flores, M. (2016). Administrative
 Describe job Compensation of  Discussion  Case analysis Office Management. Unlimited
analysis. Employees  Videoconfere and presentation Books Library Services &
 Contrast job ncing Publishing Inc.
evaluation and job  Web-based
analysis. instruction
 Identify the goals
of salary
administration
programs.
 Discuss the
advantages and
disadvantages of
work
measurement.
TLO 10 10. Improving Week 14 3 hours  Lecture  Concept Paper Flores, M. (2016). Administrative
 Define productivity Productivity of  Discussion Office Management. Unlimited
 Create productivity Office Employee  Videoconfere Books Library Services &
improvement plan ncing Publishing Inc.

Zambales
 Design job  Web-based

 Describe quality instruction
circles and quality
of work life )QWL)
TLO 11 11. Administrative Week 15-16 1.5 hours  Lecture  Quiz #7 Flores, M. (2016). Administrative
 Identify the Services  Discussion  Oral presentation Office Management. Unlimited
activities involved Management  Videoconfere of case analysis Books Library Services &
in records ncing Publishing Inc.
management.  Web-based
 Outline the steps in instruction
designing forms
control.
 Identify the factors
in organizing a
reprographic
centre.
TLO 12 12. Administrative Week 17 6 hours  Lecture  Oral question Flores, M. (2016). Administrative
 Discuss the steps Control  Discussion and answer Office Management. Unlimited
in the process of  Videoconfere  Quiz #8 Books Library Services &
control. ncing Publishing Inc.
 Recognize the  Web-based
purpose, instruction
advantages, and
limitations of
budgeting.
FINAL EXAMINATION
Week 18 3 hours Face-to-face Exam
V. GRADING SYSTEM
Assessment Task Midterm Period Final Period Targets and Standards
Class Standing (Quizzes/Activities 35%, 90% and above of the class obtaining at least
Participation/Assignment/ Attendance, 50% 50% passing rate of 75% and above
etc. 15%) = 50%
Major Exams (Major Exam – 50% 50%
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Written or Performance/Lab. Exam

30%, Project 20%) = 50%
Total 100% 100%
SEMESTRAL GRADE = 50% MIDTERM GRADE + 50% FINAL GRADE
VI. COURSE-LEVEL CURRICULUM MAP
Legend: L– Learning; P – PROGRAM EDUCATIONAL
PROGRAM INTENDED LEARNING OUTCOMES (PILOs)
Practice; O – Opportunity OBJECTIVES (PEO)
COURSE INTENDED
LEARNING OUTCOMES PILO 1 PILO 2 PILO 3 PILO 4 PILO 5 PILO 6 PILO 7 PILO 8 PILO 9 PEO 1 PEO 2 PEO 3
(CILOs)
CILO 1 Analyze the business

environment for strategic
direction.
CILO 2 Prepare operational
plans.
CILO 3 Innovate business ideas
based on emerging industry
CILO 4 Manage a strategic
business unit for economic
sustainability.
CILO 5 Conduct business
research.
VII. ADDITIONAL/SUGGESTED READING
1. Flores, M. (2016). Administrative Office Management. Unlimited Books Library Services & Publishing Inc.
VIII. CLASS POLICIES
A student is considered officially dropped only upon submission of the
instructor’s copy of the duly accomplished dropping slip before the scheduled
DROPPING deadline for dropping. A student who has dropped the course but fails to
submit the instructor’s copy at least two (2) weeks before the last day of
classes will be given a grade of 5.0. (refer to student handbook)
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MISSED MAJOR EXAMINATIONS Any late submission of/missed quizzes, homework and activities will have a
MISSED ACTIVITIES grade of zero. Unexcused exam absence will automatically merit the student a
grade of zero. For an excused exam absence, the student will be given a
grade of INC and a chance to take the equivalent examination, i.e. similar
topics, in a future Specs 500 class. A valid excuse is qualified as either death
of family members up to the second degree of consanguinity, confinement
due to a serious medical condition (certified by a doctor who is not related to
the student), or representing the college/ university in competitions. It is the
student’s duty to establish the veracity of the excuse. This should be
coordinated with the instructor as soon as possible/in the meeting following
the exam. Only one examination may be excused in this manner.
Special Exam/Missed Major Exam

If you have missed faculty-conducted exam due to illness or misadventure,
you may apply for an alternative exam. (refer to student handbook)
Special Circumstances/Special Needs

Students with disability or ongoing illness can make arrangements with the
professor/instructor regarding the different assessment tasks (e.g. projects,
exam, quiz) to minimize or eliminate the impact of his/her disability. However,
meeting the learning objectives of the subject must be observable. The
arrangements will involve modifications of the assessment tasks (e.g.
performance task) but maintain academic standards. (refer to RA 7227)
Special Consideration/Missed Activities

Special consideration consists of the exercise of academic discretion to provide
equitable treatment to students whose performance in an assessment item is
affected by illness, accident or work-related circumstances and for single
parent (as per RA 8972/Solo Parent Act).
You should only apply for special consideration when your performance in an
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assessment item, including examinations, has been affected by extenuating or

special circumstances beyond your control. Special consideration is not
automatically guaranteed and may not result in a mark adjustment. (faculty
discretion)
For students involved in religious, sports and cultural activities (athletes,
performing artist) will also be given considerations, only if they present the
program of activity and excuse letter from their respective pastor or coaches.
(refer to student manual/memo from OUP)
It is expected that the student follows the highest principles of academic

honesty. Any form of work that will be submitted should be their own or
should have the work of others clearly documented and acknowledged. All
students must be committed to the principles of intellectual honesty and
integrity. Once found responsible of an academic dishonesty violation
(cheating, fabrication, plagiarism, sabotage, participation in academically
dishonest activities, facilitating academic dishonesty, etc), a student will be
ACADEMIC INTEGRITY subjected to the University's rules and regulations which may result to a failing
mark and expulsion from the university.
Cheating in quizzes, homework, and exams, as well as academic dishonesty in
general, will not and never be tolerated. Any attempt at cheating in any
requirement will entail the student an automatic grade of 5.00, and the case
will be forwarded to the Student Disciplinary Council (SDC). Course
withdrawals to avoid getting a grade of 5.0 in these cases will not be
permitted. (refer to Student Handbook)
CONSULTATION Due to this pandemic face to face consultation is not encouraged. To ensure
the instructor’s availability, schedule an appointment with the instructor.
Consultation via e-mail is encouraged as well. Please state your question as
completely as possible. Consultation through phone will only be entertained if
the student introduces himself/herself and follows courteous language. (refer
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to faculty manual/individual faculty teaching load)
If you are a student with special needs and require accommodations, you
must be registered with the University’s Guidance and Counseling Office
(GCO). Students must provide current documentation to GCO which identifies
their special needs and need for accommodation(s). Students must meet
instructors with appropriate notification from GCO of the approved
SPECIAL SERVICES
accommodation as early in the semester as possible. You may learn more
about the services of the GCO by visiting its office.
Note: For other academic and student policy, please refer to the student
handbook/manual.
Prepared by: Reviewed: Endorsed for Utilization:
ERLY JOY E. PABLO EMELITA T. MADRID, DBA MYRA LIZA O. VIZCARRA, EdD
Instructor I Program Chair, BSBA Campus Director
Date : Date : Date :
Note: Accomplish Annex A

Read and understand Annex B
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Annex A
AGREEMENT BETWEEN FACULTY AND STUDENT
I, __________________________________________________________ with Home Address ______________________________________________________

officially enrolled student this ___________ A.Y. ________________ at President Ramon Magsaysay State University, agreed and sworn to adhere the academic
policies stipulated in the course syllabus and diligently comply with all the requirements of this course.
_______________________________________
(Student Signature over Printed Name/Date)
Witness:
______________________________________________________
(Parent’s/Guardian Signature Over Printed Name)
______________________________________________________
(Faculty Signature over Printed Name/Date)
Note : Please return this accomplished form to the concerned faculty.
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Annex B
ACVITIES REQUIRED FOR SUCCESSFUL COMPLETION OF PROF 1 ADMINISTRATIVE AND OFFICE MANAGEMENT
Agreement between Faculty and Student: All students are required to read, sign, and return the agreement between the faculty and student.
Bibliographic Info: Post a brief biography about yourself by sharing with the class a little bit about: Who are you? Where are you from? What is your major?
What are your interests and/or hobbies? Why are you taking the course? What do you hope to get out of this course? What is your current career goal?
Class Participation: The chapter discussion threads are an important part of students’ learning. Failure to post will have negative impact on students’
participation grades. Students should plan to participate throughout the semester. It is the responsibility of each student to keep up with the scheduled
readings and discussions. Once the discussion boards have been closed, they will not be re-opened.
Quizzes/Activities: There will be weekly quizzes given to assess your understanding of course material and assigned readings. See the schedule of activities for
approximate due dates. Please note: Extensions or Make-ups will NOT be given. If a student misses the deadline for a quiz, the student will earn a
grade of zero.
Attendance: Attendance is taken in the synchronous event. To mark present, the student should be present during the scheduled videoconferencing. Students
not meeting the minimum attendance requirement for synchronous meeting means unable to comply with one requirement for passing this course.
Major Exams: There will be two major examinations for the entire semester to assess your term understanding of the course material. Please note:
Extensions or Make-ups will NOT be given. If a student misses the deadline for the major exam, the student will earn a grade of zero.
Individual Reports/Papers: These can be reaction papers, idea/concept papers, topic presentations. Students will be given topics to report either orally or
written.
SPECIAL NOTES
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PROMOTION OF ORIGINALITY: All work submitted will be verified/checked via anti-plagiarism software/checker (e.g., plagscan) and the result will be given
back to students. Lower than 85% originality or 15% similarity index will earn no merit/credit.
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Republic of the Philippines

President Ramon Magsaysay State University

AN OUTCOMES BASED FLEXIBLE LEARNING COURSE SYLLABUS

FACULTY INFORMATION AND SCHEDULE

Revision 00-08132021 1|Page

The College shall:

The PRMSU values diversity and seeks talented students,

per Week In the Program

Learners Initial Requirements for Online Approach:

Revision 00-08132021 3|Page

ATTRIBUTES a. LEADER of the President Ramon Magsaysay State University shall:

Revision 00-08132021 4|Page

CILO 1 Acquire knowledge on new technologies and

Revision 00-08132021 5|Page

Revision 00-08132021 6|Page

 Identify the Communication  Discussion  Presentation Office Management. Unlimited

Revision 00-08132021 7|Page

styles and how to ncing professionalism Publishing Inc.

Revision 00-08132021 8|Page

Revision 00-08132021 9|Page

 Design job  Web-based

Written or Performance/Lab. Exam

CILO 1 Analyze the business

Special Exam/Missed Major Exam

Special Circumstances/Special Needs

Special Consideration/Missed Activities

assessment item, including examinations, has been affected by extenuating or

It is expected that the student follows the highest principles of academic

to faculty manual/individual faculty teaching load)

Prepared by: Reviewed: Endorsed for Utilization:

Date : Date : Date :

Note: Accomplish Annex A

I, __________________________________________________________ with Home Address ______________________________________________________

Note : Please return this accomplished form to the concerned faculty.

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I, ____ with Home Address