Digital Fluency (Answer Key) - 18-24
Digital Fluency (Answer Key) - 18-24
Digital Fluency (Answer Key) - 18-24
18
7. The abilities to communicate properly are:
A) read
B) write
C) speak
D) all of these
Answer D
8. Which method is good for taking leave in the office.
A) Website
B) Posters
C) e-mail
D) business meetings
Answer C
9. The word Commūnicāre means ______ in Latin.
A) to deliver
B) to share
C) to present
D) to sacrifice
Answer B
10. To understand the message properly the receiver need to ____________ the
message properly.
A) transmit
B) throw
C) listen
D) ignore
Answer C
11. What is the final step in the communication cycle?
A) Encoding
B) Decoding
C) Feedback
D) Receiving
Answer C
12. The process in which the receiver interprets and understands the message is called
A) Decoding
B) Encoding
C) Feedback
D) None of these
Answer A
13. Which of the following is an example of oral communication?
A) Newspapers
B) Letters
C) Phone call
D) e-mail
Answer C
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14. “Two girls talking over a phone” – is an example of....
A) interpesonal communication
B) written communication
C) small group communication
D) public communication
Answer A
15. Pointing finger to something is an example of.....
A Expressions
B) Gestures
C) Body Language
D) Para Language
Answer B
16. The response to a sender’s message is called as _________
a. Transmission
b. Message
c. Channel
d. Feedback
Answer D
17. Communication is a non-stop_______
a. Programme
b. Plan
c. Process
d. Play
Answer C
18. Which of the following listens or understands the message?
a. Receiver
b. Channel
c. Sender
d. None of the above
Answer A
19. An effective speaker is the one who is __________
a. speaking appropriately whilst maintaining eye contact with the audience.
b. using varied vocabulary.
c. using varied articulate speech to suit the need of the audience.
d. All of the above
Answer D
20. __________ is the ‘sharing’ of information between two or more individuals or within
a group to reach a common understanding.
a. Common
b. Communication
c. Writing
d. Reading
Answer B
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21. One can improve communication skill
A Pausing when required
B Asking Open-ended questions
a. Answer A only
b. Answer B only
c. Both A and B
d. Neither A nor B
Answer C
22. Choose the right order of steps to communicate effectively
a. Aim, Message, Channel, audience, Story, Review
b. audience, Aim, Message, Story, Channel, Review
c. Aim, Audience, Message, Channel, story, Review
d. Audience, Message, Aim, Story, Review, Channel
Answer C
23. How not to speak So That People Want to Listen
a. Gossip
b. Complaining
c. Negatively
d. All of these
Answer D
24. Choose the Correct abbreviation for HAIL in communication
a. Honesty Authenticity Integrity Love
b. Honesty, Authority Integrity Love
c. Harmony, Authenticity, Integrity, Love
d. Hearty, Appreciative, Indigenous, Limit
Answer A
25. There are 6 steps that can be used for strategic communication. Five of them are Aim,
Review, Message, Story and Audience. Which is the sixth step?
a. Paths
b. Channels
c. Ways
d. Feedback
Answer B
26. When you’re listening to others, pay as much attention to them as you can. Which
of the following should you notice about the speaker? A. Their words. B. Quirks in their
body language
a. Only A
b. Only B
c. Both A and B
d. None
Answer C
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27. Which non-verbal aspect makes the most impact in verbal face-to-face
communication?
a. Eye Contact
b. Professional Attire
c. Communication Venue
d. Language
Answer A
28. A communication _______is anything that comes in the way of receiving and
understanding messages that one sends to another to convey his ideas, thoughts, or any other
kind of information
a. Skill b. Barrier
c. Channel d.None
Answer B
29. Which of the following are barriers of effective communication?
a. Disengagement
b. Lack of focus and attention
c. Cultural Difference
d. All of these
Answer D
30. Speech problem, impaired eyesight, or any physical illness are the example of
which communication barrier
a. Lack of Knowledge
b. Being Judgmental
c. Differences in perception
d. Physical disability
Answer D
31. Poor lighting is an example of _________
a. Physical barrier of communication
b. Physiological barrier
c. Technical Jargon
d. none of these
Answer A
32. Information Overload is a ___________ of communication
a. Barrier
b. Substitute
c. Exception
d. none of these
Answer A
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33. __________ arise when two individuals in an organisation belong to different
religion, states or countries.
a. Physical Barriers
b. Cultural Barriers
c. Perceptional barriers
d. Emotional barriers
Answer B
34. To overcome and prevent communication challenge at work one can
a. Maintain eye contact
b. Request and provide feedback
c. Focus on what the other person is saying
d. All of these
Answer D
PART-B