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    KTB-QA-013-V01 Data Analysis Procedure

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    1. This document provides a procedure for analyzing performance data to identify gaps and improvement areas across all operations of KTB. 2. Key performance indicators are organized in a table and assigned to responsible departments for monthly or quarterly analysis. These include customer satisfaction, complaints, audit findings, legal compliance, health and safety metrics, training records, and supplier evaluation data. 3. Analysis results will be reviewed in monthly management meetings to monitor corrective actions and progress on continual improvement.

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    KTB-QA-013-V01 Data Analysis Procedure

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    info.glconsultinq
    7 views6 pages
    1. This document provides a procedure for analyzing performance data to identify gaps and improvement areas across all operations of KTB. 2. Key performance indicators are organized in a table and assigned to responsible departments for monthly or quarterly analysis. These include customer satisfaction, complaints, audit findings, legal compliance, health and safety metrics, training records, and supplier evaluation data. 3. Analysis results will be reviewed in monthly management meetings to monitor corrective actions and progress on continual improvement.

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    1. This document provides a procedure for analyzing performance data to identify gaps and improvement areas across all operations of KTB. 2. Key performance indicators are organized in a table and assigned to responsible departments for monthly or quarterly analysis. These include customer satisfaction, complaints, audit findings, legal compliance, health and safety metrics, training records, and supplier evaluation data. 3. Analysis results will be reviewed in monthly management meetings to monitor corrective actions and progress on continual improvement.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    7 views6 pages

    KTB-QA-013-V01 Data Analysis Procedure

    Uploaded by

    info.glconsultinq
    1. This document provides a procedure for analyzing performance data to identify gaps and improvement areas across all operations of KTB. 2. Key performance indicators are organized in a table and assigned to responsible departments for monthly or quarterly analysis. These include customer satisfaction, complaints, audit findings, legal compliance, health and safety metrics, training records, and supplier evaluation data. 3. Analysis results will be reviewed in monthly management meetings to monitor corrective actions and progress on continual improvement.

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    © All Rights Reserved
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    Download as doc, pdf, or txt
    of 6

    Data Analysis Procedure

    KTB-QA-013-V01

    Prepared by: QHSE Manager Issue Date: 02.07.2013


    Elmar Sultanov

    Reviewed by: HR &Admin Manager Next Revision Date: 02.07.2014


    Asker Hasanov

    Approved by: Director, Revision: A


    Idris Musayev

    UNCONTROLLED IF PRINTED
    Title: Data Analysis Page: 2 of 4
    Rev: A
    Doc Number: KTB-QA-013-V-01 Date: 02 July 2013

    Amendments History
    Rev Date Description
    B 28.10.2013 Clause 3.0 REFERENCE DOCUMENTS

    TABLE OF CONTENT

    1.0 PURPOSE ........................................................................................................................................ 3


    2.0 SCOPE.............................................................................................................................................. 3
    3.0 DEFINITIONS .................................................................................................................................. 3
    4.0 RESPONSIBILITIES....................................................................................................................... 3
    5.0 PROCEDURE .................................................................................................................................. 3
    5.1 Process Overview Table.......................................................................................................... 3
    6.0 MANAGEMENT REVIEW.............................................................................................................. 5

    UNCONTROLLED IF PRINTED
    Title: Data Analysis Page: 3 of 4
    Rev: A
    Doc Number: KTB-QA-013-V-01 Date: 02 July 2013

    1.0 PURPOSE
    The purpose of this procedure is to provide a process to identify gaps and areas for improvement in the company
    Integrated Management System through analyzing performance indicators.

    2.0 SCOPE

    This document applies across all KTB activities and describes the process for obtaining, reporting, recording,
    managing performance data.

    3.0 REFERENCE DOCUMENTS

    ISO 9001:2008 – Quality Management System, clause 8.4 Analysis of data.

    4.0 DEFINITIONS

    CI: Continual Improvement


    TRC: Total Recordable Cases
    DAFWC: Day Away From work Case
    SVAR: Severe Vehicle Accident Rate
    TVAR: Total Vehicle Accident Rate
    BOSS: Behavioral Observation Safety System
    SOC: Safety Observations Conversation

    5.0 RESPONSIBILITIES

    It is the responsibility of the Business Development Manager to comply with the relevant section of this procedure
    and conduct Supplier Satisfaction and Complaints Data Analysis
    It is responsibility of the QHSE Manager to comply with the relevant section of this procedure and conduct HSE
    and Quality Data Analysis;
    It is responsibility of the Human Resources Coordinator to comply with the relevant section of this procedure
    and conduct Human Resources and Training Data Analysis;
    It is responsibility of the Procurement Officer to comply with the relevant section of this procedure and conduct
    Supplier Evaluation Data Analysis;

    6.0 PROCEDURE

    5.1 Process Overview Table


    Performance indicators to be analyzed and responsible departments are show in Table 1 below:

    7.0 MANAGEMENT REVIEW

    Data analysis shall be discussed at the monthly management meeting and the progress of corrective or
    preventative actions followed.

    END OF PROCEDURE

    UNCONTROLLED IF PRINTED
    Title: Data Analysis Page: 4 of 4
    Rev: A
    Doc Number: KTB-QA-013-V-01 Date: 02 July 2013

    Table 1. Performance indicators to be analyzed and responsible departments

    Data Analysis Ownership by


    # Frequency Methodology Particular Data Required
    Item Department

    1. Total number of completed Customer Satisfaction Questionnaires


    Customer Business Analysis of Customer 2. Overall average score – improvement or reduction
    1 Annual 3. Main client comments/suggestions for improvement
    Satisfaction Development Satisfaction Questionnaires

    Analysis and review of


    1. Total number of customer complains, breakdown per processes / department
    Customer Business customer complaints (any
    2 Quarterly 2. Effectiveness in closeout of actions established as result of review customer
    Complains Development received by phone, e-mail,
    complaints within target date.
    verbal, non-conformance)

    1. Effectiveness (in % per department; total) in closeout of actions established as a


    Internal Audits result of audits (Level 1, 2, 3) within target date.
    2. Compliance to established annual audit plan

    1. Overall compliance of legal and other requirements (in %)


    Legal Compliance
    3 Quality QHSE Quarterly 2. Compliance of legal and other requirements per department (in %)

    1. Categories of raised continual improvement: occurrence, suggestion/improvement,


    Continual Improvement
    commendation (in %)
    System
    2. Effectiveness of close out of CI within period established by procedure (in %)

    1. Lagging indicators: TRC & DAWFC frequencies, First Aid, SVAR & TVAR. Actual and
    Target
    Analysis of monthly HSE 2. Leading indicators: BOSS, SOC, Safety Meetings, Near Miss reported, Training
    4 HSE QHSE Monthly
    performance Hours (including Safety Meetings, Trainings, Drills, Exercises etc.).
    3. SOC / BOSS Categorisation (break down in Percentage),
    4. Pollution incidents and Prevention initiatives.

    Review of employees Review of employees absenteeism, dynamics of increased sick leaves, comparison with
    Human absenteeism previous month, average days on sick leave
    Resources,
    5 HR Monthly
    Training and Review of trainings provided Training matrix compliance in %
    Competency
    Employee complaints Total number of employees complaints, their categorisation (in %), solving in time (in %)

    Analysis of purchased items


    Items (services) that were not delivered in agreed timescale (total % of all items)
    delivery time
    6 Supplier
    Procurement Quarterly
    Evaluation Analysis rejection of
    Number of purchased items (services) rejected (total % of all items)
    purchased items

    UNCONTROLLED IF PRINTED

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