Legal notices

Trademark
Pantum and Pantum logo are registered trademarks of Zhuhai Seine Technology Co., Ltd.
Microsoft, Windows, Windows server and Windows Vista are either registered trademarks of
Microsoft Corporation in the United States and other countries.
The ownerships of software names related to this Maintenance Manual in accordance with
corresponding license agreement belong to their respective owned companies.
All other product and brand names herein may be the registered trademarks or service marks of
their respective owners.

Copyright
The copyright of this Maintenance Manual is owned by Zhuhai Seine Technology Co., Ltd.
It is prohibited to copy, translate, modify and transmit this Maintenance Manual by any means or in
any format without the prior written consent of Zhuhai Seine Technology Co., Ltd.
Version: V1.1

Disclaimer

Zhuhai Seine Technology Co., Ltd. reserves the right to make changes to the Maintenance
Manual.
The information contained herein is subject to change without notice.
Users are responsible for any damages arising from a failure to follow this Maintenance Manual.
Meanwhile, apart from the express warranty made in the product maintenance manual or
service commitment, Zhuhai Seine Technology Co., Ltd. does not make any express or
implied warranty or guarantee in relation to this Maintenance Manual (including typesetting or
words).
The copying, printing, scanning (or reproduction by any other means) of this product to create
certain documents or images may be prohibited by local laws. If you are uncertain about the
legality of using this product to create certain documents or images, you should consult your
legal advisor in advance.

I
Safety Information
Please read the following safety warnings carefully and make sure you understand them before
starting maintenance procedures.

Important Precautions
To avoid the possible risk of damage to the product, it is strongly recommended that maintenance
be carried out by trained technicians from Pantum, rather than untrained personnel. User will bear
the responsibility for any personal injury or product damage occurring during maintenance of this
product and the components specified in this manual.
Please keep this manual for future maintenance purposes.
Hazard warnings, notices, and annotated instructions:
* To avoid personal injury, please play attention to all hazard warnings.
* To maintain the printer properly and avoid damage, please take note of the relevant hazard
warnings.
* Note the relevant prompts for maintaining the printer.
* Hazard warnings used in this manual are listed below:

II
Installation
The printer should be placed on a flat and stable surface, such as a desktop, away from people
and from sources of vibration, and close to a regular, grounded power supply outlet. The ambient
temperature of the installation site should be between 10°C and 32.5°C, with humidity between
20% and 80%.

Note:
 Do not install the printer in crowded areas.
 Do not place the printer near heaters, refrigerators, air conditioners, or fluid and chemical
products.
 The printer must not be exposed to direct sunlight or installed in overheated, damp, and
dusty areas.
 Do not connect the printer to a wall socket or power supply outlet controlled by an
autotimer.
 A power failure will cause loss of the device’s memory.
 Do not connect the printer to a power supply outlet that shares the same circuit as
high-power appliances or other devices which could cause an overload.
 Avoid placing the printer near speakers or cordless telephone docks.
 Ensure the printer area is ventilated when using the printer for long periods or when
printing in bulk in a poorly ventilated room.

III
Laser Safety
Laser radiation is harmful to the human body. Since laser components are completely sealed
within the printer, there should be no radiation leaks. To prevent laser radiation leaks. DO NOT
RANDOMLY DISASSEMBLE THE PRINTER.
The printer follows the provisions of Class 1 laser products under the CFR standard. The printer

has a Class ⅢB laser diode, which does not have laser components containing radiation.

The following label is attached to the laser components inside the printer.

IV
Index
1 AN INTRODUCTION TO THE PRODUCT ............................................................................................................ 1

1.1 OVERVIEW ............................................................................................................................................................... 1

1.1.1 FRONT VIEW ........................................................................................................................................................ 1
1.1.2 REAR VIEW ........................................................................................................................................................... 2
1.2 PRODUCT SPECIFICATIONS ...................................................................................................................................... 3
1.2.1 GENERAL SPECIFICATIONS ................................................................................................................................... 3
1.2.2 PRINTING SPECIFICATIONS .................................................................................................................................. 4
1.2.3 CONSUMABLES SPECIFICATIONS ......................................................................................................................... 5

2 INSTALLATION AND BASIC INSTRUCTIONS ................................................................................................. 1

2.1 UNPACKING THE PRODUCT ..................................................................................................................................... 1

2.2 INSTALLING THE PRINTER ........................................................................................................................................ 2
2.2.1 REMOVING THE PACKAGING MATERIALS............................................................................................................ 2
2.2.2 INSTALLING CONSUMABLES ................................................................................................................................ 2
2.3 INSTALLING AND UNINSTALLING DRIVER SOFTWARE ............................................................................................. 5
2.3.1 WINDOWS-BASED DRIVER ................................................................................................................................... 5
2.3.1.1 DRIVER INSTALL ......................................................................................................................................................5

2.3.1.2 DRIVER UNINSTALL ...............................................................................................................................................11

2.3.2 INSTALLING THE DRIVER SOFTWARE ON A MAC SYSTEM ................................................................................. 13

2.4 NETWORK SETTINGS (FOR NETWORK MODELS) ................................................................................................... 18
2.4.1 INSTALLING THE PRINTER ONTO THE NETWORK .............................................................................................. 18
2.4.2 SETTING NETWORK PRODUCTS ......................................................................................................................... 19
2.4.2.1 VIEWING OR CHANGING NETWORK SETTINGS ............................................................................................19

2.4.2.2 SETTING OR CHANGING THE LOGIN PASSWORD OF A WEB PAGE .......................................................19

2.4.2.3 IP ADDRESS.............................................................................................................................................................20

2.5 TEST PRINTING ....................................................................................................................................................... 21

2.5.1 PRINTING THE OFFLINE CONFIGURATION PAGE ............................................................................................... 21
2.5.2 PRINTING THE WINDOWS TEST PAGE ONLINE .................................................................................................. 22
2.5.3 PRINTING THE PRINTER INFORMATION PAGE ................................................................................................... 22

3 ELECTRIC CONFIGURATION ............................................................................................................................. 1

3.1 WHOLE CONFIGURATION ........................................................................................................................................ 1

3.2 MECHANICAL STRUCTURAL DIAGRAM .................................................................................................................. 2
3.3 FEEDER CIRCUIT DIAGRAM ...................................................................................................................................... 3
3.4 PRINTING PROCESS .................................................................................................................................................. 4
3.4.1 CHARGING ........................................................................................................................................................... 4
3.4.2 EXPOSURE ............................................................................................................................................................ 4
3.4.3 DEVELOPMENT .................................................................................................................................................... 4

V
 3.4.4 TRANSFER ............................................................................................................................................................ 5
3.4.5 SEPARATION ........................................................................................................................................................ 5
3.4.6 FIXING .................................................................................................................................................................. 6
3.4.7 CLEANING ............................................................................................................................................................ 6
3.5 DUPLEX PRINCIPLE ................................................................................................................................................... 6
3.6 SENSOR .................................................................................................................................................................... 7

4 DISASSEMBLY AND INSTALLATION ............................................................................................................... 1

4.1 DISASSEMBLY DIAGRAM .......................................................................................................................................... 1

4.2 STEP-BY-STEP DISASSEMBLY DIAGRAM ................................................................................................................... 2
4.3 DISASSEMBLY STEPS ................................................................................................................................................ 3
4.3.1 PREPARATION FOR DISASSEMBLY ....................................................................................................................... 3
4.3.2 FRONT COVER ...................................................................................................................................................... 4
4.3.3 LEFT COVER.......................................................................................................................................................... 4
4.3.4 REAR COVER ........................................................................................................................................................ 6
4.3.5 RIGHT COVER ....................................................................................................................................................... 7
4.3.6 UPPER COVER ...................................................................................................................................................... 8
4.3.7 ENGINE BOARD .................................................................................................................................................... 9
4.3.8 DATA BOARD ..................................................................................................................................................... 11
4.3.9 POWER BOARD .................................................................................................................................................. 12
4.3.10 FAN ................................................................................................................................................................ 12
4.3.11 GEAR ASSEMBLY ............................................................................................................................................ 13
4.3.12 ELECTROMAGNET .......................................................................................................................................... 13
4.3.12.1 ELECTROMAGNET 1 (FEED) ...........................................................................................................................13
4.3.12.2 ELECTROMAGNET 2 (DUPLEX MODE).........................................................................................................14

4.3.13 DELIVERY COMPONENT ................................................................................................................................. 14

4.3.14 FUSER COMPONENT ...................................................................................................................................... 14
4.3.15 LASER SCANNING UNIT (LSU) ........................................................................................................................ 15
4.3.16 MOTOR .......................................................................................................................................................... 15
4.3.17 PICKUP ROLLER .............................................................................................................................................. 16
4.3.18 LOWER COVER ............................................................................................................................................... 16
4.3.19 CLUTCH GEAR ASSEMBLY .............................................................................................................................. 17
4.3.20 TRANSFER ROLLER ......................................................................................................................................... 18

5 MAINTENANCE ..................................................................................................................................................... 1

5.1 CLEANING ................................................................................................................................................................ 1

5.2 CONSUMABLES ........................................................................................................................................................ 3
5.2.1 ABOUT CONSUMABLES ....................................................................................................................................... 3
5.2.2 REPLACEMENT OF CONSUMABLES ...................................................................................................................... 4

6 ERROR DISPLAY AND TROUBLESHOOTING ................................................................................................. 7

VI
 6.1 PRE-MAINTENANCE CHECK...................................................................................................................................... 7
6.2 INDICATORS ............................................................................................................................................................. 8
6.2.1 LED INDICATOR INSTRUCTIONS ........................................................................................................................... 8
6.2.2 LED STATUS INSTRUCTIONS ................................................................................................................................. 8
6.2.3 BUTTON INSTRUCTIONS .................................................................................................................................... 10
6.3 ERROR INFORMATION ........................................................................................................................................... 11
6.4 ERROR CODE .......................................................................................................................................................... 12
6.5 CLEARING JAMMED PAPER .................................................................................................................................... 13
6.5.1 PAPER JAM IN THE TRAY .................................................................................................................................... 13
6.5.2 PAPER JAM IN THE MANUAL FEEDER TRAY ....................................................................................................... 14
6.5.3 INTERNAL JAM ................................................................................................................................................... 15
6.5.4 PAPER JAM IN THE FUSER UNIT ......................................................................................................................... 17
6.5.5 PAPER JAM IN THE DUPLEX UNIT ...................................................................................................................... 18
6.6 TROUBLESHOOTING............................................................................................................................................... 20
6.6.1 PAPER FEED FAILURE ......................................................................................................................................... 20
6.6.2 COMMON PROBLEMS ....................................................................................................................................... 22
6.7 IMAGE DEFECTS ..................................................................................................................................................... 25

APPENDIX 1 CIRCUMFERENCE OF EACH ROLLER IN THE DEVICE ............................................................ 1

APPENDIX 2 CONNECTION DIAGRAM ................................................................................................................ 2

APPENDIX 3 PRODUCT SERIAL NUMBER ......................................................................................................... 3

APPENDIX 4 TERMINOLOGY ................................................................................................................................ 4

APPENDIX 5 THE SCREW ...................................................................................................................................... 5

VII
1 An Introduction to the Product

1.1 Overview

1.1.1 Front View

1 Output Bin: Used to store printed paper

2 Display Panel: Indicates the print status

3 Output Tray: Prevents printed paper from falling out

4 Front Cover: The laser toner cartridge can be removed by opening the front cover

Manual Feeder Tray: Print media can be manually inserted by opening the front
5 cover of the manual feeder tray

6 Manual Feeder Tray Guide: Adjusts the paper width

7 Main Power Switch: Turns the power supply on and off

8 Automatic Feeder Tray: Holds the printing paper

Paper-width Guide: Used to adjust the width of the paper inside the automatic
9 feeder tray

1-1
1.1.2 Rear View

1 USB Interface: Directly connects to the computer

2 Network Interface: Connects the printer to the network

3 Power Interface: Connects the power cord

4 Rear Cover: For dealing with paper jams

5 Duplex Unit: For duplex printing

1-2
1.2 Product Specifications

1.2.1 General Specifications

Standard 64MB
Memory
Extensibility None
Interface Type USB2.0, 10BASE-T/100BASE-TX Ethernet
Microsoft Windows
Server2003/Server2008/Server2012/XP/Vista/7/Win8 (32bit
Operating System
& 64bit)
Mac OS X 10.4/10.5/10.6/10.7/10.8
Power AC 220V~240V 50/60Hz
Maximum Power
Under 780W
Consumption
Print 495W
Average Stand-by 50W
Power Sleep mode Under 3.5W
Consumption Typical Power
Under 2.2KW
Consumption
Print < 55dB
Noise
Stand-by < 30dB
Sleep Mode Setting 1 minute by default

Operating Temperature: 10-32℃

Printing Environment
Operating Humidity: 20-80% relative humidity (without
condensation)
Product Size (W*D*H) mm Approx. 370*370*270
Product Weight Approx. 10kg (including the toner cartridge)
Service Life of the Product 5 years or 200,000 pages
CCC Certification: GB 4943, GB 9254, GB 17625.1-2003
China Energy Efficiency Certification, Energy Saving
Certification: GB 25956-2010
Conformity China Environmental Labeling Certification: HJ/T 302-2006
WHQL Certification
CE compliance
Energy Star

1-3
1.2.2 Printing Specifications
Printing Mode Laser
Print Speed (PPM) 30 or 33 depending on model (standard A4)
Resolution (dpi) 1200*600
Maximum Print Size Legal (216mm x 355.6mm)
Automatic Duplex Built-in
Network Print Function On Network models (wired network print)
Multipurpose
1 page
Tray
Input Standard
250 pages (standard 80g/m²)
Capability Tray
Optional
None
Tray
Print-side
Output 150 pages (standard 80g/m²)
down
Capability
Print-side up None
Plain, thick, special paper (OHP, postcard, label,
Paper Type
envelope)
A4, A5, B5, A6, Letter, Legal, JIS B5, IS0 B5,
Executive, Folio, Oficio, Statement, Japanese
Print Paper Size
Postcard, Monarch Env, DL Env, C5 Env, C6 Env,
Media
No.10 Env, ZL, Big 16K, Big 32K, 16K, 32K, B6
Paper
60~200g/m²
Weight
Duplex Standard 80g/m²A4 paper
Toner Cartridge
3K (standard)
Performance (5%
6K (high capacity)
coverage on A4 paper)
Operator Panel 2 LED’s, 1 button
Print Language GDI
First Page Print Time < 8.5s
Warm-up Time Under 20s

1-4
1.2.3 Consumables Specifications

Model Print Service Life

P*-300 3,000 pages, 5% coverage on A4 paper

P*-300H 6,000 pages, 5% coverage on A4 paper

P*-310 3,000 pages, 5% coverage on A4 paper

•Actual reference may vary depending on country.

•Model specifications are subject to change without notice.

•Consumables capacity may vary depending on different varieties used.

Note: For optimal print quality, please use only original Pantum products.
The warranty excludes damage caused by using non-Pantum original consumables.

1-5
2 Installation and Basic Instructions
2.1 Unpacking the Product
When you open the package, make sure that the following parts are included in the box:

Parts Name Quantity

Printer 1

Toner Cartridge 1

USB interface cable 1

Power cord 1

CD-ROM 1

Quick Setup Guide 1

Pantum Warranty 1

2-1
2.2 Installing the Printer

2.2.1 Removing the packaging materials

1. After unpacking the printer, dismantle the adhesive tape and the protective cover.

2.2.2 Installing Consumables

1． Press down the front cover button.

2． Open the front cover and remove the toner cartridge.

2-2
3． Hold the handle of the toner cartridge and shake gently (horizontally) 5-6 times, so as to
evenly distribute the toner inside the cartridge.

4． Remove the black paper protecting the toner cartridge.

5． Pull out the sealing tape.

2-3
6． Load the toner cartridge along the guides, and press along the direction of the arrow until you
hear a click, indicating that the installation is complete.

7． Close the front cover.

2-4
2.3 Installing and Uninstalling Driver Software

2.3.1 Windows-Based Driver

2.3.1.1 Driver Install
1. Introduction
The driver software helps users to run the installer and uninstaller using the installation wizard
and uninstall wizard. Its main functions are as follows:
• Auto-run launches automatically the installation procedure when the CD is inserted.
• Installation: To provide users with the printer installation wizard.
• Uninstall: To provide users with the printer uninstall wizard.
For users of Windows XP and Windows Server 2003, when connecting the equipment for the
first time, a “Found New Hardware Wizard” window will pop up. Please close this window. If
this window is not closed, the printer may not be detected and result in the installation not
being completed.
2. Installation Steps
1) Running Interface
After inserting the installation CD, the program will run automatically and display the following
window:

The user’s identity will be verifed before the program starts running. If the user is an
administrator, this interface will display. If the user is a not an administrator, the “Insufficient
privileges. Please install Pantum P3000 Series Printer with administrator privileges.” prompt
will pop up.

2-5
2) Installation Language
Once the program has started running, you will be taken to the next dialog where you can
change the default installation language.

3) License Agreement
Click the Next button to enter the License Agreement interface. Please read the end user
license agreement carefully and agree by selecting the “I Agree” option and clicking the Next
button to continue with the installation.

The “I Disagree” radio button is checked in the interface by default and the Next button is
inactive. To proceed with the driver installation, users need to check the “I Agree” option.
Then the Next button becomes active.
The driver installation software provides users with help and other resources in HTML format
2-6
relating to the Pantum P3000 Series printers. Users can click on User Guide on the interface to
read the corresponding documents.
4) Search for Printers
After selecting “I Agree” and clicking Next, you will be taken to the Search for Printers interface
and the program will automatically search for the appropriate printer device connected to the
computer or to the network.

5) Select Printer
If the appropriate printer device is detected, you will be automatically taken to the Select Printer
interface.

2-7
Note: • Detected Printer and Specify an IP Address for Installation cannot both be selected.

If the appropriate printer device is not detected, click “Next”, the dialog box “No printer has been
detected. Do you still want to proceed with the installation?” will pop up.

If you select “Yes”, the program will proceed with the installation and take you to the Copy
interface. If you select No, the program will stay at the Select Printer interface. Select Yes and
click Next to enter the Copy interface.
6) Copying Files
Copy the installation files to the installation path.

2-8
7) Driver Installation

If Windows cannot verify the publisher of this driver software during the driver installation process,
you will be asked if you still wish to proceed with the installation. You need to click “Continue
Anyway” or “Always Install this Driver Software”, otherwise the installation will be unsuccessful
(the warning pop-ups may differ slightly depending on the operating systems).

2-9
8) Completing Installation
After the driver installation progress bar shows that the installation is complete, you will be taken to
the Installation Complete interface.

Click the Done button to complete the installation of the printer driver, carry out online product
registration which can provide online services and other information, and set this printer as the
default printer. You can also cancel these options as needed.

Note: • If the driver is installed while the printer is disconnected, the "Set this printer as
the default printer" option will not be displayed.

2-10
2.3.1.2 Driver Uninstall
1) Selecting the Uninstall Mode
In the Start menu, select the Pantum Uninstall entry to launch the Uninstall wizard, or find the
Add/Remove option in the control panel, find the relevant Pantum options, and click Change and
Delete, a Welcome interface will pop up.

2) Uninstall Privilege Verification

Uninstall requires administrator privileges. If a non-administrator runs the uninstaller, the
“Insufficient privileges. Please uninstall Pantum P3000 Series Printer with administrator
privileges.” prompt box will pop up and the main interface of the uninstaller will not be displayed.
Click OK in the prompt box to close the window.

3) Uninstall Progress Interface

Click Next to enter the uninstall interface.

2-11
4) Done Interface
After the progress bar shows that the process is complete, you will be taken to the Done interface.

Click the Done button to complete the uninstall.

2-12
2.3.2 Installing the Driver Software On a Mac System
The Mac driver installer operates via the Package Maker software that comes with the Mac OS X
system. The installation steps are basically the same as when installing other Mac software
and are divided into: introduction, license, destination volume, type of installation, installation,
summary.

1. Introduction
Insert the CD-ROM into the CD-ROM driver, run the CD-ROM and click on the Mac system
installation package, then the following interface will display.

Click Continue to display the contents of the License Agreement.

2-13
2. License
An illustration of the contents of the License Agreement is shown below:

Click Continue, the License Agreement Acceptance dialog box will pop up.

Click “Agree” to accept the License Agreement and continue the installation.

2-14
3. Destination Volume
Select the installation disk, then the following view will display;
Click Continue to display the installation-related information.

Note: • In Mac OS X 10.4, you will enter this interface directly, but in Mac OS X 10.5 and later
systems, you will enter the Installation Type option interface first. You should click the
Change Install Location button to jump to the Destination Volume.

2-15
4. Installation Type
An illustration of the installation-related information is shown below:

Click Install, the following prompt box will pop up. After logging in as an administrator and
getting permission, you can continue with the installation.

2-16
5. Install
An illustration of the installation progress bar is shown below:
Click Continue to display the Installation Complete interface.

6. Summary
An illustration of the Installation Complete interface is shown below:

2-17
2.4 Network Settings (For Network Models)
You may need to set some network parameters for the printer. These parameters can be set from
the embedded Web server.

2.4.1 Installing the Printer onto the Network

In this configuration, the printer is directly connected to the network and can be set to allow all
computers on the network to print directly to the printer.
1. Before turning on the printer, connect the network cable to the printer’s network port so that
it is directly connected to the network.
2. Turn on the printer and wait for the status indicator on the control panel to display the
Ready status, as shown below.

3. Insert the printer’s CD-ROM into your computer. If the installer software does not launch
automatically , please browse to the “setup.exe” file on the CD-ROM, and then double-click to
run the file.
4. Follow the operation instructions of the installer.
5. Continue to complete the installation.

Note: • When the installer prompts you to select a printer, you can select the appropriate printer
name from the Detected Printer list;
• If the printer name does not appear in the Detected Printer list, please click Refresh and
search again for printers on the network;
• If you know the IP address of the printer to be connected, you can select “Specify an IP
Address for Installation” to enter the IP address to enable connection.

2-18
2.4.2 Setting Network Products
2.4.2.1 Viewing or Changing Network Settings
You can use the printer embedded Web server to view or change its IP settings.
1. Print DEMO Information Page, for viewing the printer's IP address information.
While the printer is in idle state, press the control panel button (as shown below) for 3 seconds
to print the DEMO page.

2. Type the printer IP address into the Web browser’s address line to open the embedded Web
server.
3. Click the settings tab to obtain network information. Change the settings as needed.

2.4.2.2 Setting or Changing the Login Password of a Web Page

Use the embedded Web server to set a network password or change the existing password.
1. To open the embedded Web server, please log in first.
2. Click the Admin Settings tab.
3. Type the new password in the Password box and Confirm Password box.
4. At the bottom of the window, click on the Apply button to save the settings.

2-19
2.4.2.3 IP Address
The printer’s IP address can be automatically set through the DHCP function and can also be
set manually.
| Automatic Setting
The DHCP automatic setting function is enabled by default.
1. Connect the printer to the network via a network cable and complete the driver installation;
2. The printer will automatically obtain the IP address assigned by the DHCP server which can be
used after a few seconds.

Note: • If DHCP cannot automatically obtain an IP address, the printer will automatically use the
default IP address: 169.254.1.1.
• Due to the characteristics of DHCP, if the printer is not used for a long time or if the
network access point is changed, the IP address assigned to the printer automatically
by the network may change, resulting in the printer cannot be connected; therefore, it is
recommended to enable the DHCP function and bind the IP address assigned
automatically by the network with the MAC address of the printer.

| Manual Setting
Type the IP address into the Web browser’s address line to open the embedded Web server.
1. Click Settings in the navigation bar to open the Settings interface;
2. Select Network Settings - IPV4 Settings;
3. Successively set the IP Address Assignment Mode (Manual), IP Address and Subnet
Mask. Other items are optional;
4. Click Apply to save the settings.

Note: • You can use the embedded Web server to change the IP Address Assignment Mode to
Automatic or Manual.
• If you want to reset all settings of the printer, you can restore the factory settings. This
can be obtained by pressing down the button on the control panel (as shown below),
power on the printer when it is powered off, and then releasing the button after 2-3
seconds. The reset is completed after the printer enters the ready status.

2-20
2.5 Test Printing

2.5.1 Printing the Offline Configuration Page

The offline configuration page can be set from the operation panel using the following steps:
1. Power on, making sure the indicator display status reads as Ready.
2. Press down the button on the control panel for 3 seconds to print a test page.

2-21
2.5.2 Printing the Windows Test Page Online
After installing the driver, click on the Start menu on the computer, and select Printer and Fax to

find the P3000 Series Printer icon, as shown： . Do a Right-click and select Properties:
the following pop-up box will appear:

Click on Print Test Page to print a test page.

2.5.3 Printing the Printer Information Page

Follow these steps to print using a personal computer:
1) After installing the driver, click on the Start menu on the computer, select All Programs; then,
select the P3000 Series Printer Driver and the Printer Status Monitor, as shown below:

2-22
2) The following box will appear with the list of P3000 printers: select the correct printer installed:

3) After double-clicking, the following box will appear: click on the Print Information Page button:

2-23
4) The Information Page is shown below.

2-24
3 Electric Configuration
3.1 Whole Configuration

3-1
3.2 Mechanical Structural Diagram

1 Rear Cover 15 Developing Roller

2 Output Roller Component 1 16 Toner-feed Roller

3 Heating Roller 17 Correction Axis

4 Delivery Sensor 18 Correction Roller

5 Pressure Roller 19 Manual Feeder Tray

6 Transfer Roller 20 Transporter Roller

7 Paper Feed Sensor 21 Paper-end Sensor

8 Correction Sensor 22 Paper Presence Sensor

9 Output Roller Component 2 23 Pickup Roller

10 Platen 24 Separator

11 Laser 25 Feeder Tray

12 Delivery Tray 26 Paper-raising Board

13 Primary Charge Roller 27 Duplex Unit Transporter Roller

14 OPC 28 Duplex Unit Transporter Guide Roller

3-2
3.3 Feeder Circuit Diagram

3-3
3.4 Printing Process

3.4.1 Charging
The steel shaft of the charge roller applies a high-voltage DC bias to the OPC, and evenly charges
the surface of the OPC-6 00V with a negative charge.

3.4.2 Exposure
When the photoconductor is subjected to irradiation by the laser beam, the charge disappears.
Other parts which are not irradiated, still keep their charge to form an electric potential difference
image. This is usually called an electrostatic image.

3.4.3 Development
Toner is fed to the surface of the developing roller from the feeder roller. After the OPC is exposed,
voltage is supplied to the developing roller when the OPC contact is exposed. The supplied
3-4
voltage is higher than the exposed area of the OPC but lower than the unexposed area. When the
electrostatic field between the OPC and DR reacts, the toner will adhere to the exposed area of
the OPC to form a visible image.

3.4.4 Transfer
When the sheet being printed goes through the layer between the transfer roller (TR) and the OPC,
high voltage opposite the toner charger is fed to the transfer roller, causing an electric field
between the TR and OPC, which affects the toner. The toner is then transferred to the sheet.
Because the back of the sheet going through the transfer roller has an opposite charge, the toner
will adhere to the sheet being printed after the next step, which is separation from the OPC.

3.4.5 Separation
The transferred sheet is positively charged. The sheet being printed will be attracted to the OPC
by a negative charge after separation from the transfer roller. Separation pads are then inserted
near the paper guide path, parallel with the sheet when separated from the transfer roller.
Separation pads are grounded and live, with the distance to the sheet being between 1-2mm.
Gravity forces the separation pads to drop from the OPC.

3-5
3.4.6 Fixing
The heat roller should reach the designated temperature necessary to melt the toner when the
sheet is in contact with it. At the same time, the toner solidifies when forced into the sheet under
pressure. Note: toner fixation can be influenced by fixing temperatures that are too high or too low.

3.4.7 Cleaning
The toner on the surface of the OPC is not completely transferred to the sheet so the wiper blade
cleans the OPC before the next sheet is printed.

3.5 Duplex Principle

When one side of paper has been printed and delivered from Output Roller Component 2, this
component contra-rotates, supplying the paper to the duplex unit, where any paper skew is
corrected. The paper is then moved from the duplex unit to the transfer module of the toner
cartridge unit through the channel between the correction roller and transfer roller. The back of the
page is then printed.

3-6
3.6 Sensor

No. Name Type Location

1 Paper Presence Sensor optical sensor On the left of pickup roller

2 Paper-end Sensor optical sensor On the left of pickup roller

3 Front Cover Switch mechanical switch Over engine board left side

4 Rear Cover Switch mechanical switch Over power board right side

5 Correction Sensor optical sensor In front of correction Axis

6 Paper Feed Sensor optical sensor In back of correction Axis

Fixing paper guide (In the back of fuser

7 Paper Exit Sensor optical sensor
component)

3-7
4 Disassembly and Installation
4.1 Disassembly Diagram

4-1
4.2 Step-by-Step Disassembly Diagram

4-2
4.3 Disassembly Steps

4.3.1 Preparation for Disassembly

1. Ensure that the power cord and the USB interface cable are disconnected before
disassembling the device.
2. Remove the cartridge.

Note: Place the toner cartridge in a black plastic bag after removing it, as shown below, to avoid
damage by exposure to sunlight.

3. Remove the tray.

4-3
4. Remove the duplex unit.

4.3.2 Front Cover

Press the switch on the front cover, open the front cover, remove the left pivot arm, and remove
the front cover.

4.3.3 Left Cover

1. Open the rear cover and remove the screws fixed to the back of the left cover.
4-4
2. Pull out the bottom buckle.

4-5
3. Pull out the side buckle.

4. Raise the left cover by pulling hard, and remove it, as shown in the following picture:

4.3.4 Rear Cover

Remove the rear cover.

4-6
4.3.5 Right Cover
1. Remove the screws fixed to the back of the right cover.
2. Pull out the bottom buckle.

4-7
3. Pull out the side buckle.

4. Raise the right cover by pulling firmly, and remove it, as shown in the following picture:

4.3.6 Upper Cover

1. Unscrew the four retaining screws.
2. Unplug the cable from the control panel.

4-8
3. Press the buckles on the two sides of the upper cover and remove it.

4.3.7 Engine Board

1. Unplug the connecting wires (a total of 13) from the engine board.

4-9
2. Unscrew the four retaining screws.

3. Remove the engine board.

Note:
• After removing the engine board, there will be four conductive cylinders. Please put these
in a safe place to avoid losing them.
• Ensure the conductive cylinders stay in place during the installation, as one of them is an
OPC and different from the other cylinders.

4-10
4.3.8 Data Board
1. Unplug the connecting wires (a total of 4) from the data board.

2. Unscrew the four retaining screws.

3. Remove the data board.

4-11
4.3.9 Power Board
1. Unplug the connecting wires (a total of 2) from the power board.

2. Unscrew the four retaining screws.

3. Remove the power board.

4.3.10 Fan
Unscrew the three retaining screws and remove the fan.

4-12
4.3.11 Gear Assembly
Unscrew the five retaining screws and remove the drive system.

4.3.12 Electromagnet
4.3.12.1 Electromagnet 1 (Feed)
Unplug the connecting wires from the electromagnet, unscrew the retaining screws, and remove
the electromagnet.

4-13
4.3.12.2 Electromagnet 2 (Duplex Mode)
Pull out the connecting wires from the electromagnet, unscrew the retaining screws, and remove
the electromagnet.

4.3.13 Delivery Component

Unscrew the retaining screws and remove the delivery component.

4.3.14 Fuser Component

1. Pull out the cable from the fuser component.

4-14
2. Unscrew the retaining screws (one on each side, 4 on the back, totaling 6) and remove the
fuser component.

4.3.15 Laser Scanning Unit (LSU)

Unplug the connecting wires from the LSU, unscrew the retaining screws, and remove the LSU.

4.3.16 Motor
1. Push the fixed claw fittings on the motor’s protective cover and remove the protective cover.

4-15
2. Unscrew the screw fixed to the motor and remove the motor.

4.3.17 Pickup Roller

Unscrew the dowel on the pickup roller and remove the pickup roller.

4.3.18 Lower Cover

Unscrew the retaining screws on the lower cover, remove the lower cover, and unplug the
connecting wires from the sensor board.

4-16
4.3.19 Clutch Gear Assembly
1. Remove the plastic holder masks from the clutch gear.

2. Remove the spring and the dowel.

4-17
3. Remove the clutch gear bushing and spring.

4. Move the feed clutch axis and remove the clutch gear.

4.3.20 Transfer Roller

Loosen the bearing claws on both sides of the transfer roller and remove the transfer roller.

4-18
5 Maintenance
5.1 Cleaning

Note:
Please use mild detergents.
Do not use strongly corrosive liquids, such as thinners or benzene-based liquids for
cleaning, as these will damage the surface of the device.
Do not use cleaning materials containing ammonia.
Do not use isopropanol to remove dust from the control panel, as it may damage the panel.

1. Disconnect the main power switch, and unplug the power cord and the USB interface cable.
2. Use a soft duster to clean the printer surface.

3. Remove the cartridge.

5-1
Note:
• Please remove all metal objects, such as watches or bracelets, before removing the toner
cartridge to avoid damaging the inside of the device.
• When removing the toner cartridge, put the toner cartridge in a protective bag or wrap it in
thick paper to avoid the toner cartridge being damaged by direct light.
• After removing the toner cartridge, do not touch the shaded area with your hands.

Some parts of the printer may still be hot for a short time after use. When opening the front or rear
covers to clean inside the printer, please do not touch anything in the shaded area, as shown in
the following picture.

4. Use a dry duster to clean the feeder channel.

5-2
5. Remove the feeder tray to clean the separation pad and internal parts.

6. Remove the duplex unit to clean the inside of the duplex unit.

7. Clean the pickup roller and the feeder sensor.

5.2 Consumables

5.2.1 About Consumables

(1) Utilization of Consumables
Please only use genuine Pantum consumables.
(2) Toner Cartridge Maintenance and Protection
To maximize toner use, please bear the following guidelines in mind:
 Do not remove the toner cartridge from its packaging until you need to use it.
 The warranty excludes damage caused by refilling the toner cartridge.
 Store the toner cartridge in the same environment as that of the printer.
 To avoid damage, do not expose the toner cartridge to sunlight.
(3) Toner Cartridge Service Life

5-3
The service life of the toner cartridge depends on the amount of toner required for print jobs. A
new toner cartridge can print an average of 3,000 pages, with 5% coverage, on A4 paper. The
actual number of pages may vary according to print density, and is affected by the operating
environment and print interval, as well as the type and size of media to be printed. The toner
cartridge may need to be changed frequently if printing numerous graphs.

5.2.2 Replacement of Consumables

When the orange printer indicator flashes, as shown in the following figure, this indicates that the
toner is low or has run out. The toner cartridge must be replaced to ensure continued print quality.

Note:
• The toner cartridge surface may contain toner. Please remove it carefully to avoid spillage.
• Put the empty toner cartridge on a piece of paper to avoid accidental toner spillage.
• After removing the protective cover, please immediately install the toner cartridge in the
printer, so as to avoid damaged by exposure to too much direct sunlight or indoor lighting.
• When installing, do not touch the surface of the toner cartridge to avoid scratching it.

Follow the steps below to replace the toner cartridge:

1. Power off the printer.

5-4
2. Open the front cover and remove the toner cartridge along the guides.

Note:
Please remove all metal objects, such as watches or bracelets, before removing the toner
cartridge to avoid damaging the inside of the device.
When removing the toner cartridge, put the toner cartridge in a protective bag or wrap it in
thick paper to avoid the cartridge being damaged by direct light.
After removing the toner cartridge, do not touch the shaded area with your hands.

3. Take the new toner cartridge out of its packaging, hold the toner cartridge handle and shake it
gently (horizontally) 5-6 times so as to evenly distribute the toner inside the toner cartridge.

5-5
4. Pull out the seal.

5. Remove the protective cover, install the toner cartridge into the printer along the guides, and
close the lid tightly.

6. Restart the printer, press down on the Control Panel button for three seconds, and print a test
page.

5-6
6 Error Display and Troubleshooting
6.1 Pre-maintenance Check
I. Environment
 The power voltage must be in the range of 220~240 VAC, depending on the model.
 Place the equipment on a flat, stable surface.
 Keep the room temperature between 10°C and 32.5°C, and humidity at 20%-80%
 Do not expose the equipment to dust.
 Do not expose the equipment to ammonia or other noxious gases.
 Avoid exposing the equipment to heat or moisture (e.g. near water or a humidifier).
 Avoid exposing the equipment to direct sunlight.
 Use the printer in a well-ventilated room.
 Make sure the printer’s air vent is not blocked.
II. About paper
 Check whether the paper used is within the specified range. [Printing with paper that is
too thick, too thin, or curled may result in paper jams, feed problems or poor print
quality]
 Do not use damp or wet paper. [If paper is damp or wet, please replace with dry paper
and check to see if the quality improves]
 Do not use short grain or acid paper, as this will result in print quality problems
III. Consumables
 Replace the toner cartridge when the indicator on the printer control panel flashes
yellow or the LCD display shows that the toner lever is low.
 Check that the specified Pantum toner cartridge is being used. For more information,
please refer to 5.2 “Consumables."

6-7
6.2 Indicators

6.2.1 LED Indicator Instructions

The LED panel includes a button, a multi-colored LED indicator (which will display in red,
green, orange, and yellow), and a red LED indicator, as shown in the figure below:

LED indicator functions description:

 Monochrome red LED indicator
This light will show if the printer is out of paper, there is a paper jam (internal jam, exit
jam), feed jam etc. or if there are some other problems related to paper use.
 Multi-colored LED indicator
A red light indicates a serious error. For specific errors, please see the error list;
An orange light indicates that a toner cartridge is not installed, there is a toner
cartridge mismatch, the cartridge toner level is low, or there is some other problem
with the toner cartridge;
A green light indicates any status other than those mentioned above (such as ready to
print, warming up, sleep mode, ready, etc.).

6.2.2 LED Status Instructions

1. The basic status types of the LED indicators are as follows:
Status Meaning

Powered off

Green indicator stays on

Green indicator flashes

Red indicator stays on

Red indicator flashes

Orange indicator stays on

Orange indicator flashes

6-8
2. The combined status types of two indicators are as follows:
Status
Paper (red Other/toner
LED cartridge Description
indicator) (multi-color LED
indicator)

Ready: multi-color (green) LED indicator stays on

Sleep mode: multi-color (green) LED indicator

flashes
If there is no paper in the tray, the manual feeder
is out of paper, or there is a feed jam during the
printing process, the monochrome red indicator
flashes

If there is a paper jam (feed jam, internal jam, exit

jam, or duplex printing unit jam) or a duplex
printing paper mismatch, the monochrome red
indicator stays on

In the Ready or Sleep mode status, if the toner is

low, the multi-colored indicator flashes orange

If there is a toner cartridge error (toner cartridge is

not installed, toner cartridge mismatch), the
multi-colored indicator (orange) stays on

Other printer errors

6-9
6.2.3 Button Instructions

There is a button at the top of the printer used to continue/cancel a print job. For
specific functions, please see Button Function in table 2-1:
Printer status Operation Printer action

Sleep Mode Short/long press Wake up

Printing
Long press Cancel printing
process

Paper
mismatch
during Short press Continue printing
duplex
printing
Printing
Manual
feeder is
out of Short press Continue printing
paper, or
feed jam

Feed failure Short press Continue pickup printing

Feed jam Short press Continue pickup printing

Ready Long press Test printing

Note:

A short press is when you keep pressing the button for less than 2 seconds.
A long press is when you keep pressing the button for 2 seconds or more.

6-10
6.3 Error Information
Error Cause Solutions

1. The toner cartridge is 1. Please make sure that the toner

Toner cartridge
installed incorrectly. cartridge is installed correctly.
mismatch
2. Toner cartridge model 2. Please use an original Pantum
mismatch. toner cartridge made to fit this
device.
The front cover has not Please close the front cover.
The front cover is
been fully closed.
open

1. The print paper is loaded 1. Please correctly load the print

Feed failure
incorrectly. paper.
2. The pickup roller is dirty or2. Clean or replace the pickup
aging. roller.
1. The print paper is loaded 1. Please correctly load the print
Internal jam
incorrectly. paper.
2. The pickup roller is dirty. 2. Clean the pickup roller.
3. Feeder sensor failure 3. Check and replace the sensor.
1. The print paper is loaded 1. Please correctly load the print
Exit jam
incorrectly. paper.
2. Delivery sensor failure. 2. Replace the delivery sensor.
3. The fuser component is 3. Replace the fuser component.
damaged.
1. Did not use print media 1. Please use print media within the
Duplex printing unit
within the specified range. specified range.
jam
2. Duplex printing unit is dirty.2. Clean the duplex unit.
3. Duplex printing unit is
3. Replace the duplex unit.
damaged.

1. The print paper is loaded 1. Please correctly load the print

Feed jam
incorrectly. paper.
2. The pickup roller is dirty or2. Clean or replace the pickup
aging. roller.

6-11
 6.4 Error Code
Code Cause Solutions

NO.32 General communication failure 1. Check the cable between the engine
board and the data board, and make sure
caused by a line fault between the that the connection is normal.
EC and DC, or a corresponding 2. Replace the engine board if there is a
fault.
pin fault in the IC 3. Replace the data board if there is a fault.

NO.33 The temperature of the heating 1. Replace the fuser component if there is a
roller is higher than 230°C fault.
2. Replace the engine board if there is a
NO.34 The temperature of the heating fault.
roller is too low 3. Replace the power board if there is a
fault.
NO.35 The temperature rises too fast
during the heating process

NO.36 A slow temperature rise is

detected because the thermistor is
not touching the surface of the
heating roller

NO.37 Has not reached the operating

temperature within the specified
time

NO.38 The LSU line synchronizing signal 1. Replace the laser if there is a fault in the
LSU laser motor.
is abnormal 2. Replace the engine board if there is a
fault in the LSU laser motor control gear.
NO.39 A fault is detected in the LSU 3. Faulty connection of the motor cable.
Make sure that the motor cable is
motor connected correctly.
4. Replace the engine board if there is a
fault.
NO.40 The main motor takes too long to 1. Faulty main motor cable. Make sure that
the main motor cable is connected
start up or does not run at the correctly. Replace the main motor if it is
specified speed faulty.
2. Replace the engine board if it is faulty.
NO.42 The external storage EEPROM of 1. Make sure that the cable between the
engine board and the data board is
the engine controller cannot be connected correctly.
read and written normally 2. Replace the data board if it is faulty.
3. Replace the engine board if it is faulty.

6-12
6.5 Clearing Jammed Paper
Please clear jammed paper using the following steps:
Remove the jammed paper. Close the front cover and check the stack of paper in the tray;
the printer will automatically resume printing. If the printer does not automatically start
printing, please press the Cancel button. If the printer still does not start printing, please
check whether all the jammed paper inside the printer has been cleared. Then try the print
job again.

Note:
• Take out all the paper in the paper tray and check paper level before loading new
paper. This helps to prevent paper jams resulting from overfilling the automatic
paper tray.

6.5.1 Paper Jam in the Tray

a. Open the tray.

b. Gently pull the jammed paper straight out.

c. After removing the jammed paper, reload the tray into the printer; the printer will then

6-13
 automatically resume printing.

6.5.2 Paper Jam in the Manual Feeder Tray

a. Gently pull the jammed paper out.

b. After reloading the paper into the tray, the printer will automatically resume printing.

6-14
6.5.3 Internal Jam

Note:
• Do not touch the shaded areas in the following pictures to avoid burns when removing
jammed paper from inside the device or from the fuser unit.

a. Open the front cover.

6-15
b. Remove the toner cartridge by pulling it straight out. (Put the removed toner cartridge
in a black, sealable bag, or cover the toner cartridge with a piece of lightproof paper
to avoid the toner cartridge being damaged by direct light.)

c. Gently pull the jammed paper straight out.

d. After removing the jammed paper, reload the toner cartridge and close the front cover.
The printer will then automatically resume printing.

6-16
6.5.4 Paper Jam in the Fuser Unit

a. Open the rear cover.

b. Open the fuser door using the handles at each side.

c. Gently pull the jammed paper out.

6-17
d. Remove the jammed paper, and close the fuser door and the rear cover. The printer
will then automatically resume printing.

6.5.5 Paper Jam in the Duplex Unit

a. Remove the duplex printing unit from the back of the printer.

b. Remove the jammed paper from the duplex unit.

6-18
c. If the paper does not come out together with the duplex unit, open the tray and remove
the jammed paper directly from the bottom.

d. After removing the jammed paper, reload the duplex unit, check other parts of the
printer to ensure that there is no more jammed paper, and close the front cover. The
printer will then automatically resume printing.

6-19
 6.6 Troubleshooting
This chapter discusses what is needed to resolve various problems with the printer.

6.6.1 Paper Feed Failure

Initial checking:
Please conduct an initial check when there is a paper feed failure.

Check Solutions

Do the print media meet product Replace the print media.

specifications?
Is the paper curled, wrinkled, or wet? Replace the paper and tell users how to
protect the paper.
Is the paper path deformed, dirty, or blocked Clean the paper path and replace relevant
up? accessories, if needed.
Is the separation claw dirty, deformed, or Replace the fuser component.
damaged?
Are the pickup roller and separation Clean the pickup roller and separation
component dirty, deformed or, damaged? component, and replace them, if needed.
Are the paper guides correctly placed to Slide the paper guides closer to the edge of
feed paper? the paper stack.
Is the clutch gear rotating properly? Adjust or replace the clutch gear.
Is the electromagnet working properly? Replace the electromagnet.

M1 Paper feed failure

Possible cause Solutions

There is no electromagnet Check the electromagnet signal input to ensure that
signal. the electromagnet signal line is normal.
The pickup roller or the Clean the pickup roller and the separator, or
separator is contaminated. replace them.
The pickup roller or the
Replace the pickup roller or the separator.
separator is worn.
Faulty feeder sensor Check the feeder sensor, and clean or replace it.
The tray’s paper-lifting plate Check whether the paper-lifting mechanism is
cannot be lifted up. blocked up or damaged.
Engine board failure Replace the engine board.
Motor failure Replace the motor.

6-20
M2 Continuous paper feed
Possible cause Solutions
There is no electromagnet Check the electromagnet signal line to ensure that the
signal. electromagnet signal line is normal connection.
The electromagnet spring hook
Replace the electromagnet.
is not powerful enough
Incorrect assembly phase of the Check the clutch single set to ensure that the assembly
clutch single set assembly. phase is right.

M3 Paper jam
Possible cause Solutions
Check the feeder channel to ensure that the channel is
The feeder channel is dirty.
clear.
The pickup roller is dirty. Clean the pickup roller.
Faulty sensor Clean or replace the sensor.
Faulty electromagnet Replace the electromagnet.
Faulty engine board Replace the engine board.

M4 Multipage feed
Possible cause Solutions
Print media are not within the
Please use print media within the specified range.
specified range.
The separator is contaminated
Clean or replace the separator.
or worn.

M5 Wrinkled or curled paper

Possible cause Solutions

Print media is damp. Please load dry print media.
The paper path is blocked up. Check the paper path and remove any blockage.

M6 Only printing on one side when using duplex printing

Possible cause Solutions
Please use 80g/m²standard A4 paper. This printer can
Media size is incorrect. only support duplex printing with 80g/m²standard A4
paper.

6-21
 6.6.2 Common Problems

P1 No AC power supply

Possible cause Solutions

The voltage is unsuitable. Ensure suitable voltage from the power
supply.
The power cord is not connected to the Make sure that the power cord is connected
outlet correctly. to the outlet correctly.
The fuse has blown. Replace the power board.

P2 No DC power supply

Possible cause Solutions

There is no AC power supply. Make sure the AC power supply is normal.
The low-voltage power supply is faulty. Replace the power board.

P3 Motor failure

Possible cause Solutions

The motor cable is faulty. Make sure that the cable is connected correctly
and there are no quality problems.
The main motor is faulty. Replace any other motors, ensure that the
main motor is working normally, and replace it
if it is not.
Engine board failure. Replace the engine board.

P4 Faulty heating light

Possible cause Solutions

The high-voltage power supply circuit Reconnect the plug wire and ensure that the
board is disconnected. AC power supply is working normally.
There is jammed paper inside of the Check the printer and remove the jammed
printer. paper inside of it.
The output sensor cannot be closed. Clean or replace the output sensor.

The Paper Feed Sensor is faulty. Replace the Paper Feed Sensor.

Thermistor failure Replace the fuser component.

The temperature relay is disconnected. Replace the fuser component.

Engine board failure Replace the engine board.

P5 Fuser unit failure

Possible cause Solutions

There is a poor connection to the Reconnect the wire.
thermistor plug wire.
The temperature relay has burnt out. Replace the fuser component.
Halogen heating light failure. Replace the fuser component.

6-22
P6 Laser scanning failure

Possible cause Solutions

The cable is not connected correctly or is Reconnect it correctly or replace it.
broken.
The LSU is damaged. Replace the LSU.
Engine board failure Replace the engine board.

P7 Paper supply failure

Possible cause Solutions

Separator/pickup roller failure. 1) Clean the surface of the separator or pickup
roller.
2) Replace the separator or pickup roller.
The electromagnet cable is not Make sure that the electromagnet cable is
connected properly. connected properly.
Electromagnet failure. Replace the electromagnet.
Paper Presence sensor failure Replace the Paper Presence sensor.
Engine board failure. Replace the engine board.

P8 Abnormal high-voltage output

Possible cause Solutions

The power cord is not plugged in or is Make sure the power cord is connected
damaged. correctly.
The high-voltage contact is dirty. Clean the high-voltage contact.
Engine board failure. Replace the engine board.

P9 USB cannot be identified by the PC

Possible cause Solutions

The power cord is not plugged in, is Make sure the power cord is connected
poorly connected, or is damaged. correctly.
USB cable is poorly connected or Make sure the USB cable is connected
damaged. correctly.
The signal from the data board to the Replace the data board.
engine board is faulty.
The reset signal from the data board to Replace the data board.
the engine board is faulty.
Data board failure. Replace it with a new one.

6-23
P10 Page prints gibberish, or whole page is dark

Possible cause Solutions

USB cable is loose or damaged. Make sure the USB cable is connected
correctly.
FFC cable connection to the engine and Replace the data board.
data boards is bad or unreliable.
The engine board is damaged. Replace the engine board.
The data board is damaged. Replace the data board.
The toner cartridge is damaged. Replace the toner cartridge.

P11 No image printed

Possible cause Solutions

The USB cable and power cord are not Check the USB cable and power cord to
connected correctly. ensure the correct connection.
FFC cable connection to the engine and Replace the data board.
data boards is bad or unreliable.
The engine board is damaged. Replace the engine board.
The data board is faulty. Replace the data board.
The toner cartridge is faulty. Replace the toner cartridge.
The LSU is faulty. Replace the LSU.

P12 No response when pressing the button on the control panel

Possible cause Solutions

The cable is damaged. Replace the cable.
The button on the control panel is Replace the button on the control panel.
damaged.
The Control Panel board on the control Replace the Control Panel board on the control
panel is faulty. panel.
Data board failure. Replace the data board.

P13 The toner cartridge cannot be identified

Possible cause Solutions

The toner cartridge is installed incorrectly. Ensure correct installation of the toner
cartridge.

The contacts and their springs are Make sure the contacts and their springs in the
misplaced. right place.

Toner cartridge chip failure. Replace the toner cartridge.

Data board failure. Replace the data board.

6-24
 6.7 Image Defects
Status Cause Recommended Solutions

Lightly exposed 1. Toner is low. 1. Replace the toner cartridge

image
2. A poor connection at the 2. Clean the area contaminated
high-voltage contact of the with toner.
engine board due to
3. Clean the high-voltage charge
contaminated toner.
contacts of the engine board or
3. The high-voltage output of the replace the engine board.
engine board is abnormal.

Whole page is dark 1. The high-voltage charge 1. Clean the high-voltage charge
output of the engine board is contacts or replace the engine
abnormal. board.

2. The primary charge roller is 2. Replace the toner cartridge.

faulty.

Horizontal stripes 1. Poor connection between the 1. Clean the high-voltage

high-voltage contact and the contacts or replace the engine
toner cartridge. board.

2. The developing roller is 2. Replace the toner cartridge.

contaminated; OPC or
3. Clean or replace the pickup
primary charge roller is
roller.
damaged.

3. Paper pickup skidding.

Black/white spots 1. Some areas of the toner 1. Replace the toner cartridge.
cartridge are contaminated or
2. Clean the transfer high-voltage
the OPC is damaged.
contact or replace the transfer
2. If there are 43.99mm cyclical roller.
spots appearing on the image,
3. Clean up paper scraps and dirt
it means that the high-voltage
from inside of the printer regularly.
transfer is abnormal or the
transfer roller is damaged.

6-25
Vertical stripes 1. The blade is chipped or 1. Replace the toner cartridge.
deformed.

2. The OPC is damaged.

3. There is a blockage between

the developing roller and the
doctor blade.

White vertical 1. The window glass of the laser 1. Clean the window glass of the
stripes is dirty. laser.

2. There is a blockage or toner 2. Replace the toner cartridge.

particles between the
3. Clean or replace the fuser
developing roller and the
component.
doctor blade.

3. The fuser component is

faulty.

There is an area of 1. The doctor blade is damaged. 1. Replace the toner cartridge.
lightly exposed
2. The spring pressures on the 2. Replace the transfer roller
image on the page left and right side of the sleeve.
transfer roller are uneven; the
3. Replace the laser.
spring is damaged; the
transfer roller is installed
improperly or the transfer
roller sleeve is damaged.

3. Laser failure.

Black background 1. Print media used are beyond 1. Please use print media within
the specified range. the specified range.

2. The toner cartridge is empty. 2. Replace the toner cartridge.

3. The high-voltage output of the 3. Clean the high-voltage contacts

engine board is abnormal. or replace the engine board.

6-26
Periodic image 1. If periodic 75.4mm image 1. Replace the toner cartridge.
ghosting ghosting appears, it indicates
2. Clean the surface of the heating
that the OPC is damaged.
roller or replace the fuser
2. If periodic 77.60mm image component if the problem
ghosting appears, it means continues.
that the surface of the heating
3. Replace the engine board.
roller is contaminated.

3. The high-voltage output of the

engine board is abnormal.

The back of the 1. The transfer roller is 1. Clean or replace the transfer
sheet is dirty contaminated. roller.

2. The fuser pressure roller is 2. Clean the fuser pressure roller

contaminated. or replace the fuser component.

Whole page is 1. Bad electrical suppression of 1. Clean the high-voltage contact

white the OPC. or replace the engine board. If
the problem continues, replace
2. The laser is damaged.
the toner cartridge.

2. Replace the LSU

6-27
Appendix 1 Circumference of each roller in the device

Name Circumference (mm)

Transfer roller 43.99

Heating roller 77.60

Pressure roller 78.54

OPC 75.27

Developing roller 35.13

Toner-feed roller 46.64

Primary charge roller 38.01

The reason for relevant periodical image exception can be determined in accordance with the
circumference of each roller above.

7-1
Appendix 2 Connection diagram

Exit Sensor Base Board

Feed Sensor Base Board

Empty Sensor Base Board

Feed Electromagnet

Calibration Electromagnet

Two-Sided Electromagnet

Toner cartridge chip connecting Base Board

Toner Cartridge Chip

Toner Cartridge

Control Panel

7-2
Appendix 3 Product serial number
There is a serial number label on each product. Please see below for the meaning of the product serial
number and its location.

 Meaning of the code:

Date of Manufacture

Product Serial No.

BA2 A 000001 7DC 01

Serial No. (6 numbers)
Product Line No. Month, written as
(01~12)
Device Year, in hexadecimal
Model ~1 月）
 Label location: ~1 月）

Inside of the device

Serial No. Label.

~1 月）

7-3
Appendix 4 Terminology
The following table shows the terminology used in this manual.

Terminology Explanation

CFR A type of safety standard for laser products

CIS Contact Image Sensor

dpi The number of dots per inch

PPM Pages printed per minute

g/m² Paper weight in square meters

auto run Run automatically

OPC Organic Photoconductor

PCR Primary charge roller

Laser Laser source

DR Developing roller

TR Transfer roller

PR Pressure roller

LSU Laser scanning unit

DC Data Controller

EC Engine Controller

7-4
Appendix 5 The screw
Picture P/N Type Colour Size Location (quantity) Total

YX0M-0006-PG0 Tapped, plain Silver Top cover (4). Right side cover (1). Left side 21
cover (1). LSU (3).Fixing unit(4).Delivery
M3x8
component （2）.Paper feed solenoid (1). Engine
side panel (5). Power board(1)
YX0M-0010-PG0 Tapped,integral spring Silver Data board (4). Engine board (4).Power board(3) 11
washer & washer M3x8

YX0M-0002-PG0 Self-tapping Black Operator panel (1).Duplex unit（3）Fixing paper 14

guide（2）Delivery Sensor base board（1）Bottom
M3x8
Board（5）Transfer Sensor base board（1）.Paper
Feed Senser base board（1）
YX0M-0004-PG0 Self-tapping,integral Silver Fuser heater (2) 2
spring washer & washer M3x8

YXOM-0016-PG0 Tapped, plain Silver Main motor(3). Duplex Electromagnet Fixing 5

M3x3.5
Plate（2）

YX0M-0029-PG0 Self-tapping Black Paper transport unit (12).Paper tray（2） 14

M4x8

YX0M-0037-PG0 Tapped, plain Silver Fan(3) 3

M3x48

7-5