Role: Cook

Reports to: Site Manager

Purpose of Role: Experience and Expertise

Tier 1 Safety Critical Role ? No

The Cook role is integral in the execution of our Food offer across the different types • Ability to work independently and without supervision
of BP stores. The key purpose of the role is to prepare and cook food in a fast paced • Effective written and verbal communication skills
environment with a limited menu. The key duties of this role involve the preparation • Average numerical and mathematical skills
of a limited range of basic items and normally involve the operating of large-volume Essential Skills • Ability to multitask and prioritise
single-purpose and multi-purpose cooking equipment. & Experience • Basic computer and internet use skills
• Ability to work effectively in a team
• Demonstration of BP Values & Behaviours
Key Responsibilities: • Ability to fulfil the inherent requirements of the role (see below)
Customer Service: Desired Skills • Food preparation and customer service experience
• Support the CSR/Barista as required in providing exceptional customer service to & Experience • Cash handling and Point of Sale (POS) transaction processing
every customer which includes completing sale transactions using POS
• Promote loyalty program and promotions to customers Education / Training • Year 10 or equivalent secondary school education (desired)
Safety:
• Maintain awareness of and ability to undertake emergency procedures at any time
Key Challenges & Complexities of Role
• Conduct activities in accordance with safety and operational procedures
• Maintain sanitation, health and safety standards in work areas
• Fast paced environment and high number of tasks/activities required to be completed each shift in
Cleaning:
addition to customer service
• Clean food preparation areas, cooking surfaces and utensils\
• May be required to provide customer service and support to difficult customers
• Clean and replace deep fryer oil
• Need to remain aware of forecourt and shop customers including responding quickly to safety hazards
• Complete cleaning activities including sweeping, mopping, spray/wiping, dusting,
and incidents
sanitising, picking up rubbish from floor, moving waste to site rubbish bins
• Christmas blackout period: Annual leave not permitted December – end 1st week January
Food Preparation:
• Prepare ingredients for cooking including cutting/slicing Inherent Requirements
• Cook food products using Merry Chef oven and other appliances including deep
fryers, stove tops and grills • Competency in English (reading , writing and speaking)
• Prepare sandwiches and bread products including packaging and storage • Ability to complete emergency activities
• Prepare coffees using barista equipment as required • Ability to conduct all activities in accordance with communicated safe work practices and operational
• Complete temperature checks – food and equipment procedures
• Prepare and maintain food labels with accurate product and expiry information • Complete cleaning activities to maintain a clean work area
• Conduct and record food equipment temperature checks • Ability to replenish and move stock between areas using trolley where required and in accordance with
Merchandise: safety and operational procedures
• Maintain stickers on food containers with accurate information (i.e. expiration • Prepare and maintain food labels with accurate product and expiry information
dates, etc.), • Use kitchen/cooking equipment including merry Chef oven, deep fryer, stove top, grill, microwave.
• Remove out of date stock
• Move stock around to different areas of the service station in accordance with Inherent Physical Requirements
safety and manual handling policies and procedures.
Team Communication: • Ability to stand and move around on feet for a period up to 8 continuous hours
• Review and update communications diary and other store communications • Ability to squat down to floor and lift including above shoulder height
• Communicate with team members and manager on safety, operational and other • Ability to lift 7.5kg minimum
matters as required to fulfil the role requirements • Ability to handle food and comply with Food Safety Legislation
1
Activity Summary – Cook

Console Kitchen / Freezer / Fridge Back Office / Other

• Complete CSR / Barista console • Maintain labels on food containers • Use computer to complete online
activities from time to time as require. with accurate information training
These include: • Maintain freezer stock • Use scanner to record shift start/finish
 Provide customer service • Use microwave times
 Promote loyalty program and • Prepare ingredients for products and • Review and record fortnightly
promotions to customers cooking including cutting/slicing rostered shifts
 Receive and scan products from • Cook food products using Bain Marie, • Communicate any changes to
customer over console / night pay Merry Chef oven, deep fryer and availability with Store Manager in a
window stove/grill timely manner
 Complete sale transactions using • Clean cooking appliances, food • Maintain knowledge of and comply
POS preparation areas and cooking with BP Code of Conduct
 Unlock/authorise fuel pumps utensils/crockery • Maintain knowledge of and comply
 Receipt stock deliveries • Clean floors with all safety and food safety policies
 Use PA system as required • Prepare sandwiches and bread and procedures
 Complete drive off administration products • Maintain knowledge of store
and activities • Package and store food products operational policies and procedures
 Operate emergency equipment ready for sale • Act and behave in accordance with
including PA and fuel/gas • Conduct and record food and BP Values and Behaviours
emergency buttons equipment temperature checks
 Access safe (at or below knee
level)
 Review and update
communications diary and other
store communications
 Activate hold up alarm and
complete emergency shutdown
procedures in case of hold up
emergency