IMTIAZ-UL-HAQ

Supervisor
E (+92) 3218484427  [email protected]
Ahata No 11 House No 1 Miyan Aslam Road Badami
e Bagh Lahore, Pakistan IU
SUMMARY
More than 3 years of experience as a Restaurant Supervisor is seeking to accomplish and fulfill my desire to be happy in an environment where
I can offer my experiences. To learn more as I grow in a company or with an employer who is willing to give me a chance to improve and use
many other skills that I have and am willing to learn if given the opportunity.

EDUCATION
2003 - 2005
Intermediate
Lahore, Pakistan Board of Intermediate and Secondary Education, Lahore

2001 - 2003
Matriculation
Lahore, Pakistan Board of Intermediate and Secondary Education, Lahore

EXPERIENCE
2019 - 2022
Restaurant Supervisor
Lahore, Pakistan Patli Galli Restaurant
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Scheduled and directed staff in daily work assignments to maximize productivity.
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Efficiently resolved problems or concerns to the satisfaction of all involved parties.
•
Continually monitored restaurant and took appropriate action to ensure food quality and
service standards were.
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Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
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Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest.
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Ensured proper cleanliness was maintained in all areas of the restaurant.
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Optimize profits by controlling food, beverage and labor costs on a daily basis.
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Collaborated with the executive chef to analyze and approve all food and beverage selections.
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Regularly updated computer systems with new pricing and daily food specials.

07/2014 - 12/2014
Food Server
Jeddah, Saudi Arabia
Amara Cafe & Bistro Jeddah Italian Restaurant
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Carried food, silverware, and/or linen on trays, or used carts to carry trays.
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Placed food servings on plates and trays according to orders or instructions.
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Loaded trays with accessories such as eating utensils, napkins, and condiments.
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Monitored food distribution, ensuring that meals are delivered to the correct recipients and that
guidelines such as those for special diets are followed.
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Removed trays and stacked dishes for return to the kitchen after meals are finished.
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Took food orders and relayed orders to kitchens or serving counters so they can be filled.
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Cleaned and sterilized dishes, kitchen utensils, equipment, and facilities.

05/2013 - 06/2014
Potential Trainer Food Server
Jeddah, Saudi Arabia
Outback Steakhouse American Restaurant
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Responsibilities include greeting guests after they are seated, explaining the specialty of the day,
suggesting a specific drink and a specific appetizer, accurately taking the order and making sure that
food arrives at the table in a timely manner.
•
Cleaning tables throughout the dining experience, finding solutions and following through
when resolving guest problems.
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Responsible for end of the dayside work as directed by the shit manager.
•
Developing and maintaining positive working relationships with others, and supporting the team
to reach common goals.
•
Ensuring adherence to quality expectations and standards.

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Consistently followed hotel and restaurant protocols, quality assurance standards, and all regulations.
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Checking food for appearance, temperature, and portion size, brought food orders in a timely fashion.

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Answering questions regarding cooking methods, menu items, specials, and prices.

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EXPERIENCE
2011 - 2013 Sales Marketing Officer
Lahore, Pakistan MOBO International
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Maintained friendly and professional customer interactions.
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Greeted all customers.
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Assisted all customers with choosing the proper cellphone device and plan.
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Explained contracts and geek squad protection plans.
•
Educated customers on technical features and the use of devices.
•
Assisted with repairing or replacing defective devices.

2010 - 2011
CRO
Lahore, Pakistan
Telenor Outbound Project
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Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Made reasonable procedure exceptions to accommodate unusual customer requests.
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Provided accurate and appropriate information in response to customer inquiries.
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Demonstrated mastery of customer service call script within specified timeframes.
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Addressed the customer service inquiries in a timely and accurate fashion. Maintained up-to-
date records at all times.
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Built customer loyalty by placing follow-up calls for customers who reported their issues.

01/2007 - 02/2009
Telecommunication Officer & Assistant Import Officer
Lahore, Pakistan
Qadri Group of Companies (Pvt) Limited
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Entered confidential data into a restricted data base.
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Answered and quickly redirected up to 50 calls per day.
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Managed all aspects of imports, from approval of shipment, tracking, clearing custom,
inventory management and routing to warehouse.
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Maintained good relation with forwarder/custom broker and trucker.
•
Managed approval with the production and the factory on timely delivery.
•
Managed timely payment of forwarder/trucker and custom broker.

EXPERT SKILLS
Cerified Server Great Customer Service Time Management Problem Resolution Cash Handling

Communication Sales Computer Proficient Microsoft Word, MS Office Microsoft Excel PowerPoint

Restaurant Managment

LANGUAGES
English Urdu Punjabi

Arabic

REFERENCE
Will be furnished on demand.

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