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    TC2428en-Ed01 Dect R12.1 MD1

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    Asnake Tegenaw

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    TC2428en-Ed01 Dect R12.1 MD1

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    21 views5 pages

    TC2428en-Ed01 Dect R12.1 MD1

    Uploaded by

    Asnake Tegenaw

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    Technical Bulletin OmniPCX Enterprise

    TC2428 ed01 Release R12.1

    TECHNICAL ALERT: Issues on OXE with DECT

    Different issues on OXE with DECT in Release R12.1 MD1 m2.300.18.d

    Revision History
    Edition 1: January 12, 2018 creation of the document

    Legal notice:
    The information presented is subject to change without notice.
    ALE International assumes no responsibility for inaccuracies contained herein.
    Copyright © ALE International 2018
    Table of contents
    1 Issue and Symptoms ............................................................................................................................... 3
    2 Action Required ...................................................................................................................................... 3

    3 Solution .................................................................................................................................................. 4

    OmniPCX Enterprise - Release R12.1


    TECHNICAL ALERT: Issues on OXE with DECT TC2428 ed01
    Copyright © ALE International 2018 page 2/5
    1 Issue and Symptoms
    It can affect DECT itself or main extension of the tandem.

    The OXE system generates backtraces as below:

    Incidents:

    000001M|---/--/-/---|=0:1721=Phone exc 5, PC 0x09059a7a neqt 18888


    000001M|002/01/0/000|=2:0248=Double check 1888 POS_NUM
    000001M|---/--/-/---|=3:1376=DECT Action requested by handset 433 rejected

    Backtrace:
    Application-exception no 5, thd 3228, PC=0x09059a7a:151362170, eqt=1888, serv=0 -->
    NoeComScreen::getKeyTwoCalls
    Eqt type=POS_NUM, cr=2, cpl=1, der_us=0, term=0, subtype = GAP_HANDSET
    * Backtrace: 0x09059adc:151362268 EBP 0x0180b084 --> NoeComScreen::isEnquiryCallOnOneLine
    * Backtrace: 0x0903f4b2:151254194 EBP 0x0180b09c --> NoeComScreen::getIndexNeqt
    * Backtrace: 0x090a3f01:151666433 EBP 0x0180b0c8 --> CLT_SpecificFeatureTreatment
    * Backtrace: 0x090a69f6:151677430 EBP 0x0180b5a4 --> CLT_SendCallLog
    * Backtrace: 0x090a8a24:151685668 EBP 0x0180b638 --> CLT_UpdateCallLogState
    * Backtrace: 0x08f5be35:150322741 EBP 0x0180b654 --> describe_tiny_idle_screen

    Backtrace (in case of tandem, Issue on main set during transfer) :


    There is a new exception. Its address is : 0X0903F597. Monitel time : 029547. Date : Tue Jan 9 18:37:48
    2018
    Application-exception no 5, thd 3817, PC=0x0903f597:151254423, eqt=1342, serv=0 -->
    NoeComScreen::getIndexNeqt
    Eqt type=POS_NUM, cr=2, cpl=4, der_us=0, term=0, subtype = GAP_HANDSET
    * Backtrace: 0x090a3f01:151666433 EBP 0x0184c904 --> CLT_SpecificFeatureTreatment
    * Backtrace: 0x090a69f6:151677430 EBP 0x0184cde0 --> CLT_SendCallLog
    * Backtrace: 0x090a8a24:151685668 EBP 0x0184ce74 --> CLT_UpdateCallLogState
    * Backtrace: 0x08daba3b:148552251 EBP 0x0184ce90 --> ACD_Test_Lib_App
    * Backtrace: 0x094c8211:156008977 EBP 0x0184ceb0 --> real_main
    * Backtrace: 0x094c560e:155997710 EBP 0x0184dfe8 --> start_thread_delayed

    The observation sheet in reference is CROXE-6053.

    2 Action Required
    Implement the patch on the system.
    For immediate site solution, you can used the patch m2.300.18.e, available on BPWS, on the Main &
    standby CPU.

    OmniPCX Enterprise - Release R12.1


    TECHNICAL ALERT: Issues on OXE with DECT TC2428 ed01
    Copyright © ALE International 2018 page 3/5
    3 Solution

    Official solution: Patch m2.300.18.e


    To take into account the patch m2.300.18.e, it’s necessary to proceed to a double bascul or to restart the
    system (if no redundancy).

    OmniPCX Enterprise - Release R12.1


    TECHNICAL ALERT: Issues on OXE with DECT TC2428 ed01
    Copyright © ALE International 2018 page 4/5
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    - END OF DOCUMENT -

    OmniPCX Enterprise - Release R12.1


    TECHNICAL ALERT: Issues on OXE with DECT TC2428 ed01
    Copyright © ALE International 2018 page 5/5

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