Abdelnaser CV

ABDELNASER ISMAEL
Restaurant General Manager
[email protected] 94000215 Farwaniya St. 119
Experienced Restaurant General Manager with a proven track record in restaurant operations and delivery
management. Over 25 years of expertise in maintaining product quality, customer satisfaction, and
operational efficiency. Adept at leading teams to achieve breakthrough results, fostering a positive work
environment, and driving consistent business growth. Seeking to leverage leadership skills and industry
knowledge to enhance service delivery and achieve business objectives.
Key Skills
• Restaurant Management • Cost Control • Quality Assurance
• Customer Satisfaction • Budget Management • Service Excellence
• Team Leadership • Health and Safety Compliance • Operations Improvement
• Delivery Operations • Staff Development • Problem-Solving Skills
Experience
KFC Restaurant General Manager 2018 – 2024
Americana Kuwait Company

• Led a team of managers and staff to achieve high operational standards and customer satisfaction.
• Monitored financial performance, managing budgets, costs, and profit targets to maximize
profitability.
• Developed and executed strategies for continuous improvement in service delivery and product
quality.
• Trained and developed staff to ensure compliance with company standards and policies.
• Coordinated with other departments to ensure smooth delivery operations and enhanced customer
experience.
KFC Restaurant Manager 2012 – 2018

• Managed daily restaurant operations, including staffing, scheduling, and overseeing customer
service quality.
• Implemented training programs to improve employee performance and maintain consistent service
standards.
• Conducted regular audits to ensure compliance with health, safety, and hygiene regulations.
• Developed promotional strategies to increase sales and enhance customer loyalty.
• Resolved customer complaints efficiently to ensure high levels of satisfaction and retention.
KFC Restaurant Assistant Manager 2006 – 2012

• Assisted the restaurant manager in day-to-day operations, including inventory management and
staff supervision.
• Implemented cost-saving initiatives while maintaining product quality and service excellence.
• Provided leadership and support to team members, ensuring smooth workflow and task execution.
• Conducted performance evaluations and recommended development plans for team members.
• Ensured adherence to food safety and cleanliness protocols in line with company guidelines.
KFC Supervisor 2000 – 2006

• Supervised restaurant staff to maintain high standards of customer service and product quality.
• Assisted in the preparation of daily reports on sales, inventory, and team performance.
• Coordinated with the delivery team to ensure timely and accurate order fulfillment.
• Trained new staff in customer service, food preparation, and company policies.
KFC Cashier 1996 – 2000

• Maintained a clean and organized work area, adhering to safety and hygiene standards.
• Assisted in stock control and inventory management, ensuring sufficient product availability.
• Handled customer inquiries and resolved issues professionally and courteously.
• Contributed to achieving daily sales targets through upselling and cross-selling techniques.
KFC Cashier 1993 – 1996
Egyptian Company for International Tourism Projects

• Handled customer transactions and ensured fast, friendly service at all times.
• Maintained cash registers, balancing daily receipts with accuracy and attention to detail.
• Ensured the cleanliness of the customer area and supported kitchen staff during peak hours.
• Assisted in preparing and organizing supplies for daily restaurant operations.
Education
Higher Institute for Commercial Transactions
• Technical Institute
Certificates and Achievements

• Kuwait Local Champs Challenge (2002) – Leadership in Shift Management
• Achieving Breakthrough Results
• RGM Road Show – Smile and Achieve Breakthrough Results
• Champions Club 2004 – Top 5% of RGMs in Europe, UK, MENAPAK, and South Africa
• Recognition for Motivation – Kuwait Team Challenge (2010)
• Achievement Award – Champs and Customer Mania
• People Development Award
• Delivery Excellence Award
• Franchise of the Year Award
• Gold Standard – Champs Challenge
• Certified in Time Management
• Ownership Mindset Certificate
• Home Delivery Operations Toolkit (April 2010)
• Certificate in Leadership Engagement
skills
• Excellent Customer Communication Skills
• Ability to Develop a Strong Working Knowledge
• Flexibility to Work Outside Normal Hours
• Problem-Solving and Decision-Making Skills
• Strong Leadership and Team Management Abilities
Languages
• Arabic (Mother Tongue) • English (Very Good Proficiency in Speaking, Reading, and Writing)

Abdelnaser CV

Uploaded by

Copyright:

Available Formats

Abdelnaser CV

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Abdelnaser CV

Uploaded by

Copyright:

Available Formats

ABDELNASER ISMAEL

Restaurant General Manager

[email protected] 94000215 Farwaniya St. 119

Americana Kuwait Company

KFC Restaurant Manager 2012 – 2018

Americana Kuwait Company

KFC Restaurant Assistant Manager 2006 – 2012

Americana Kuwait Company

Americana Kuwait Company

KFC Cashier 1996 – 2000

Americana Kuwait Company

Egyptian Company for International Tourism Projects

Certificates and Achievements

You might also like