Deposit Terms and Conditions

OPENING OF ACCOUNTS shall be subject to the prevailing service charge. In the absence of any If and when required by the Bank, the Depositor shall execute a
written instructions from the Depositor to the contrary, a Spark Savings promissory note and/or any other proper document and furnish security
A deposit account, hereinafter referred to as the “Account”, may be Account shall be automatically converted into a Regular Savings for overdrawings by executing a pledge, mortgage or any other
opened subject to the applicant‟s submission of the documents required Account with Debit Card on the Depositor‟s 22nd birthdate. Depositor collateral document over such properties in an amount sufficient at all
by and acceptable to the Bank relative to the opening of account, further acknowledges the different ADB requirements for the Spark times, as determined by the Bank, to secure payment of the obligation
including the compliance with the minimum client information, per the Savings Account and a Regular Savings Account. incurred herein including interest and penalty.
Bangko Sentral ng Pilipinas (“BSP”) regulations and other relevant
issuances, and after due verification of the applicant‟s identity, For ATM transactions denominated in foreign currency, the Bank shall The Bank is likewise fully authorized to charge to the Account any and
signature and other pertinent details and other relevant information automatically convert all charges and amounts arising therefrom to all of the Depositor‟s outstanding obligations to the Bank and to its
which the law may require. Philippine Peso using MasterCard‟s foreign exchange buying/selling subsidiaries and affiliates, including loans, interest, penalty, charges
rate prevailing on the transaction posting date (“Settlement Currency and other receivables, whether or not covered by promissory notes or
All accounts opened with the Bank shall be covered by this Deposit Amount”). The Settlement Currency Amount represents the amount due other credit or collateral agreements, and the Bank shall not be liable for
Terms and Conditions (“Agreement”). to the Bank for its purchase and payment on behalf of the the resulting dishonor of checks, drafts, notes or other instruments
Accountholder, of the foreign currency necessary to discharge the because of insufficiency of funds.
ACCEPTANCE OF DEPOSITS charges and amounts due to MasterCard, concerned bank/s and/or
foreign merchant affiliate/s. The Settlement Currency Amount may also LIMITATIONS ON LIABILITY
In receiving items for deposit or collection and in sending items for include the additional fees to cover assessment, service or processing
payment or remittance, the Bank shall act only as the Depositor‟s fee/s that may be charged by MasterCard, concerned bank/s and or The Bank shall not be liable for any loss or damage that may be
collecting or remitting agent assuming no responsibility beyond the foreign merchant affiliate/s. The foregoing shall apply to transactions incurred by the Depositor or any third party for any failure to perform its
exercise of due care. The Bank shall not be liable for any discrepancy in whether executed in the Philippines or abroad, through POS or online. obligations where such failure is a result of Acts of God (including fire,
the amount of deposit verified/counted vis-à-vis the amount stated in the flood, earthquake, storm, hurricane or other natural disaster), war,
deposit slip. Only deposits actually received, verified and counted by the AUTHORITY TO HOLD/DEBIT THE ACCOUNT invasion, act of foreign enemies, hostilities (whether war is declared or
Bank will be credited to the Account. not), civil disturbance, war, rebellion, revolution, insurrection, military or
The Bank is authorized, without notice to or consent of client, to hold usurped power, confiscation, terrorist activities, nationalization,
All items credited are subject to final payment in cash or solvent credit. and/ or debit the account in case of erroneous credit, cancelled government sanction, blockage, embargo, labor dispute, strike, lockout,
The Bank shall not be liable for delay or losses in transit; neither shall remittance, remittance subject of a stop payment request or subject to interruption or failure of electricity or telephone service, technical error
the Bank be liable for default, criminal acts or negligence of the verification, fraudulent acts of whatever kind and nature including, but or system failure, or any unforeseen event beyond the control of the
Depositor‟s representatives and each representative shall be liable for not limited to, misrepresentation, the submission of false, forged, or Bank.
his/her own fault or negligence. misleading documents or information, and similar transactions.
Any Depositor asserting Force Majeure as an excuse shall have the
Deposit of check or item is accepted for collection only and the crediting In case the Bank receives any information or notice, which it deems burden of proving that reasonable steps were taken (under the
of the amount of such check/item and withdrawal of the proceeds sufficient and satisfactory, of any conflict involving the Account and/or circumstances) to minimize delay or damages caused by foreseeable
thereof is conditioned on the clearing of the check/item and actual funds on deposit, among the Depositors, authorized signatories, events, that all non-excused obligations were substantially fulfilled, and
receipt by the Bank of cleared funds or proceeds thereof. officers, directors, shareholders and/or other persons claiming interest, that the Bank was timely notified of the likelihood or actual occurrence
over the same, the Bank may hold the Account and/or funds until it is which would justify such an assertion, so that other prudent precautions
The Bank is entitled to refuse for deposit, encashment or collection satisfied that the conflict is resolved or is in receipt of a court order could be contemplated.
certain items such as but not limited to provincial or foreign checks, directing the Bank to release the funds in favor of the Depositor/s or to
stale checks, postdated checks and other similar items, as the Bank any person designated by the Court and the Bank shall not be liable for The Bank has no obligation, and shall not be liable for failure to notify
may deem appropriate. the resulting dishonor of checks, drafts, notes or other instruments the Depositor of garnishment, attachment or levy of the Account.
because of the hold-out and/ or debit.
Check/item deposits will be available for withdrawal only when cleared. The Depositor undertakes to indemnify and hold the Bank, its directors,
The Depositor guarantees all endorsement appearing on the check/item DEPOSITOR'S CONSENT/AUTHORITY AND WAIVER OF employees and agents free and harmless from any claim, damage,
or lack of endorsement thereof and assumes full responsibility for the CONFIDENTIALITY/ PRIVACY OF PERSONAL INFORMATION FOR liability, or suit which may be incurred or suffered in connection with the
correctness, due execution, genuineness and validity of the THE BANK'S LEGITIMATE PURPOSES/NEEDS implementation of the transactions done pursuant to the instruction
checks/items deposited. The Bank may immediately charge back or given by the Depositor relative to his/her Account.
debit any item previously credited to the Account and/or hold funds in In opening any deposit account with the Bank, the Depositor hereby
the Account if it fails to receive the funds, should subsequently receive authorizes the Bank, without need of prior notice, to receive, record, CHANGE OF ADDRESS
notice and proof that any item is invalid by reason of forgery or for any use, process, store, disclose, and/or share to any of its affiliates and/or
other reason resulting in the Depositor not being entitled to the subsidiaries within the Metrobank Group, or its agents, or third parties The Bank should be promptly notified in writing of any change in the
proceeds thereof or will subject the Bank to liability by reason of its which provide related services or have contractual obligations with the address of the Depositor. All correspondence, including but not limited
guarantee of prior or lack of endorsement thereon, or for any other Bank, or any government agency/regulatory body/branch, which in turn to demand letters, summons, subpoenas or notifications for any judicial
justifiable reason as may be determined by the Bank. For this purpose, is/are authorized to receive relevant account information/data/opinion or extra-judicial action, or any communications relative to the Account
an affidavit or written complaint of the payee, drawer, endorser or any pertaining to the Depositor, including but not limited to personal shall be sent to the Depositor in the last known address indicated in the
other party to the instrument attesting to the forgery of any signature or circumstances, privileged information, sensitive personal information, Bank‟s records. The mere act of sending any correspondence by mail or
endorsement thereon or to the alteration of any material part thereof or account opening date, account balances and any and all other by messenger to said last known address shall be valid and effective
to any fact which puts in question the right of the Depositor to the information pertaining to all Account/s now existing or which may notice to Depositor for all legal purposes and the fact that any
proceeds, may be considered by the Bank as sufficient proof and hereafter to be opened, whether or not assigned as collateral, (the communication is not actually received by the Depositor or returned
notice. The foregoing is without prejudice to the right of the Bank to “Information”), for the following purposes: (a) to protect the Depositor or unclaimed to the Bank or that no person was found at the address given
make its own assessment of the sufficiency of proof to deem the hold the Bank against fraudulent, unauthorized, or illegal transactions; (b) to or the address cannot be located, shall not relieve Depositor from the
out and/or debit of the Account appropriate under the circumstances. If validate, verify, and/or update the Information and its related effects of such notice.
any deposit item is returned or dishonored, it may be claimed from the documents; (c) to enforce the Bank‟s rights or to allow it to perform its
Bank by the Depositor or his/her duly authorized representative, or it obligations by reason of any law, rules and regulations, contract, or CHANGE OF SIGNATORIES (FOR CORPORATE ACCOUNTS)
may be transmitted by the Bank by messenger or by mail to the orders from any court or quasi-judicial and administrative offices; (d) in
Depositor at his/her last known address as indicated in the Bank‟s the prosecution or defense of the Bank or its directors/officers/ It shall be the responsibility of the Depositor to inform the Bank in writing
records. employees with regards to disputes or claims pertaining to the products of any changes in its authorized signatories. The Bank has the right to
and services of the Bank; (e) in order for the Bank, its affiliates and/or rely upon authorization/resolution/certification indicated in the Bank‟s
In case of extraordinary fluctuation in the value of the currency in which subsidiaries within the Metrobank Group to perform the required records and any and all acts done and transactions made by signatories
the deposit is denominated, the provision of Article 1250 of the Civil customer due diligence and Money-Laundering and Terrorist Financing identified thereat shall be valid, binding and effective upon the Depositor
Code shall not apply. risk management; and (f) in order for the Bank, its affiliates and/or until and unless the Bank has received the original copy of the
subsidiaries to offer other products and services to the Depositor, authorization/resolution/certification expressly superseding/invalidating
Should the Bank purchase check(s) presented to the Bank by the including but not limited to, cross-referencing, cross-selling, and status the previous one.
Depositor‟s representation and warranty that it is a holder in due course, inquiry, and to generate credit profile, opinion and evaluation.
full recourse is exercisable against the Depositor. The obligation of the CONFIRMATION OF ACCOUNTS
Depositor shall include the amount of the check, interest, penalty and In granting the above authorities, the Depositor hereby waives his/her
other cost, which may arise from the purchase and return of purchased rights to confidentiality and privacy of the Information and such other At least once a year, the internal auditing staff shall, without need for
check, including cost of collection. rights as may be provided under Republic Act (RA) No. 1405 (Law on further confirmation or instructions from the clients, confirm by direct
the Secrecy of Bank Deposits), RA No. 6426 (The Foreign Currency verification with bank clients, the following:
INTEREST Deposit Act), RA No. 8791 (General Banking Law of 2000), or all other
applicable laws, which may be in conflict with the Bank in carrying out (a) Balances of loans and credit accommodations of borrowers; (b)
Savings Account and MetroChecking Extra/AccountOne shall earn the said authorities. Deposit account balances particularly new deposit accounts, dormant
interest rate at such rate as may be determined by the Bank in accounts and closed accounts; (c) Balances of and/or liabilities arising
accordance with the pertinent regulations/guidelines issued by the BSP. AMLA COMPLIANCE from Treasury/Trust placements or investments; (d) Outstanding
To earn interest, the Depositor must maintain a minimum balance which balances of receivables/payables. (e) For Quasi-Banks, collaterals
the Bank shall determine from time to time. Such interest shall be In relation to and/or to enable the Bank to comply with local and securing said accounts.
computed based on the actual daily/cleared balance compounded international anti-money laundering laws and regulations, the Depositor
quarterly. No interest shall be paid on the Account which was closed hereby authorizes the Bank to disclose to local and/or international UPDATING OF INFORMATION
prior to interest posting. All returned checks shall be excluded from government entities/authorities and/or regulatory bodies, Bank‟s
interest computation from date of deposit to date of return. Passbook subsidiaries and affiliates, and/or its local and/or foreign correspondent It shall be the responsibility of the Depositor to update all information/
must be presented to the Bank to have the interest entered thereon. banks, information relative to the Depositor and/or his/her/its accounts records relative to him/her and his/her Account with the Bank and to
and transactions, which shall include, but not limited to, the following submit documents in support thereof. The failure of the Depositor to
A Regular Current Account does not bear interest. information: birth date; birthplace; employment; profession; business provide updated information and supporting documents shall be
address; contact information; date when account/s was/were opened; deemed as the Depositor‟s Confirmation that all the information,
The MetroChecking Extra/AccountOne shall be subject to an initial transaction details; purpose of the transaction/s; etc. The foregoing documents and records relative to the Depositor and his/her Account
deposit and minimum ADB requirement. The Account which falls below includes the authority of the Bank to supply any supporting transactional which the Bank has on record/ file continues to be current, valid, and
the ADB requirement for two (2) consecutive months shall be subject to documents, when required by any of these entities/authorities/bodies. effective, and that the Bank has the right to rely thereon, until and
a Service Charge. unless the Bank receives the required update with supporting
The Depositor releases and holds the Bank, its directors, officers, staff, documents from the Depositor which are satisfactory to the Bank. The
The foregoing shall be without prejudice to the right of the Bank to representative and/or agent, free and harmless from any liabilities, suits, Depositor releases and holds the Bank, its directors, officers, staff,
determine, from time to time, other type/s of account that may no longer actions, losses, and/or damages that may arise out of such disclosure. representative and/or agent, free and harmless from any liabilities, suits,
bear interest as the Bank may deem appropriate owing to various actions, losses, and/or damages that may arise out of such reliance.
market forces. A Depositor engaged in Money Services Business (MSB) likewise The Depositor‟s refusal to provide updated information when required
authorizes the Bank and/or its authorized representative/s to conduct by the Bank shall be considered as mishandling the account.
DORMANT ACCOUNT audit/inspection/examination on the Depositor, at the Depositor‟s
expense, including but not limited to the Depositor‟s business All particulars, data, information and documents which the Depositor
No interest shall be paid on Accounts which have remained dormant or operations, types of customers and customer profile, distribution has provided or submitted to the Bank are complete, accurate and true
inactive (i.e., no deposit or withdrawal/encashment) for two (2) years for channel, jurisdictions which the Depositor is exposed to, the Depositor‟s to his/her best knowledge and he/she shall immediately notify the Bank
savings account and one (1) year for current accounts. Anti-Money Laundering and Combating the Financing of in writing of any changes thereto.
Terrorism (AML/ CFT) program and measures, and compliance with all
In case of checks drawn against a dormant account, the Depositor applicable AML/ CFT laws, rules and regulations, and to verify/check if CLOSING OF ACCOUNTS
acknowledges the need to have the dormant account reactivated as a all the information/ data and documents, representations, certifications
prerequisite for the processing of the check. and declarations made and/or provided by the Depositor to the Bank are The Depositor hereby acknowledges the right of the Bank to close the
true, correct and accurate. This authority applies as well to the Account, without need of prior notice, in case the Account is
A dormant account which is reactivated shall earn interest starting from audit/inspection/ examination on the Depositor as may be required by mishandled, the Depositor misrepresented matters concerning his/her
the date of reactivation. any or all applicable AML/CFT laws, rules and regulations and/or by the identity, nature of business and/or any other pertinent information, the
relevant regulatory agencies/bodies/authorities. The Depositor shall Account is used for illegal activities, the Account balance is zero for at
SERVICE AND OTHER BANK CHARGES provide the Bank with, and allow the Bank to have access, to any and least ninety (90) days, closure is required by law or regulation, or due to
all information, records and documents, as may be necessary or any reason where the continuation of the Account is not in the best
The Bank requires the Depositor to maintain a balance not lower than required by the Bank and/or its authorized representative/s in interest of the Bank,
the minimum balance prescribed by the Bank from time to time. The connection with the conduct of the said audit/inspection/examination.
Account that falls below the required monthly Average Daily Balance In the event that the Account is closed due to mishandling, the
(ADB) for two (2) consecutive months shall be subject to the prevailing AUTHORITY TO WITHHOLD, DEBIT, SELL AND/OR SET OFF Depositor authorizes the Bank to report such closure and the reason(s)
service charge. therefor to the Bankers Association of the Philippines (BAP), to any
The Bank is hereby authorized to withhold as security for any and all central monitoring entity established by the BAP, or any government
The Account, whether active or dormant, shall be subject to the existing obligations with the Bank, all monies, properties, securities of the entity as may be required by the law, to keep record of and monitor all
service and maintenance charges as described in the attached Table of Depositor now in or which may hereafter come into the possession or mishandled Accounts. Furthermore, the Bank shall impose an Early
Fees and Charges. The Bank reserves the right to impose new under the control of the Bank, whether left with the Bank for Closure Fee in the event that the account is closed within 30 days from
maintaining balances as well as service and maintenance charges safekeeping or otherwise, or coming into the hands of the Bank in any the date of account opening.
within the limits allowed by law or pertinent regulations. Such charges other way, for so much thereof as will be sufficient to pay any or all
shall be automatically deducted from the Account and the Bank shall not obligations incurred by Depositor under the Account or by reason of any The Depositor agrees to hold the Bank and its officers and employees
be liable for the resulting dishonor of checks, drafts, notes or other other transactions between the same parties now existing or hereafter free and harmless from any and all liabilities, claims and demands of
instruments because of insufficient funds. contracted, and to debit the Account or sell in any public or private sale whatever kind or nature in connection with or arising from (a) the
any of such properties or securities of the Depositor, and to apply the closure of the Account; (b) the dishonor of any check; and/or (c) the
A Spark Savings Account that fails to meet the required ADB for two (2) proceeds to the payment of any of the Depositor‟s obligations. reporting by the Bank of the dishonor of any check or the closing of the
consecutive months after the grace period as determined by the Bank Account and the reason(s) therefore to the BAP or to any central

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 Deposit Terms and Conditions

monitoring entity established by the BAP. requirements which the Bank may impose in connection therewith. In this other means available to the Bank, the Bank shall not be liable if the said
regard, the written agreement/instruction of the Joint Depositors relative SOA is lost in transit or fall into the wrong hands.
In such an event, the Bank shall issue a cashier‟s check for the balance to the authorized signatories to their Account may be revoked only by
of the Account. The Bank shall send by registered mail to the Depositor notice in writing signed by ALL of the Joint Depositors, delivered to and Should the Depositor fail to receive the SOA within twenty-five (25) days
at his/her last known address indicated in the Bank‟s records, the notice actually received by the BANK. In any case, voluntary closure of the from statement date, the Depositor must inform the Bank of his/her non-
of closure of the Account with a request for the Depositor to obtain from Account shall be allowed only upon written consent of all the Joint receipt thereof and secure a copy of the SOA from his/her depository
the Bank the cashier‟s check representing the balance of the Account, if Depositors. branch. The Depositor shall review the SOA and notify the Bank in writing
any, and to return to the Bank the passbook, the ATM card and/or all of any exception/protest thereto within 30 days from the statement date;
unused checks in his/her possession. The Bank may, at any time, in its discretion and with or without notice to otherwise, the Depositor shall be deemed to have accepted the
all of the Depositors, hold any balance of the Account and apply all or correctness of the SOA.
However, in case of a Bank-initiated closure due to, but not limited to, any part thereof against any indebtedness of whatever nature and kind,
opening of fictitious account, submission of falsified/fake documents, that may then be owing to the Bank or to any of its subsidiaries/affiliates, The Depositor holds the Bank free and harmless from any and all
misrepresentation, etc., the Bank shall be entitled to hold the release of by any or all of the Depositors. It is understood that if said indebtedness damages and/or losses that he/she may incur or have incurred, as well
the funds unless and until the Depositor has submitted valid, legal and only owes from one or some of the Depositors, then this provision as from any and all liabilities that may arise as a result of the Depositor‟s
acceptable documents proving that he is entitled to the funds in the constitutes the consent by all the Depositors to such debit and negligence and/or failure to secure and review his/her SOA and/or
closed account. application. transaction records and to inform the Bank of the exceptions/protest
thereto within the period provided therefor.
ATTORNEY’S FEE Should any or all of the Depositors die during the effectivity of the
Account, the Bank shall be promptly notified thereof in writing and the PAYROLL ACCOUNT
In the event the Bank is compelled to institute judicial or extrajudicial outstanding balance of the Account at the time of such death shall be
action or proceeding to enforce collection of the indebtedness or liability disposed of in accordance with the rules on co-ownership and subject to The Depositor authorizes the Bank to provide the information (i.e.,
arising hereunder or to protect its interest herein, the Depositor agrees the requirements imposed by the Bank and other applicable laws and Payroll Account Name, Account Number, etc.) to his/her employer
to pay the Bank an additional sum equivalent to 10% of the total amount regulations relative to such disposition. Unless a different sharing among relative to his/her Payroll Account which was opened pursuant to the
due, including accrued interests and penalties, as attorney‟s fees, which the Depositors exists, each of the Depositors is presumed under the Payroll Agreement between the Bank and his/her employer to allow the
in no case shall be less than PESOS: TWENTY THOUSAND rules on co-ownership to own an equal share of the amount credited to employer to disburse the salaries of the Depositor to his/her Payroll
(P20,000.00), plus cost of suit. In the event that the Bank is able to the Account; and, in case of the death of any of the Depositors, the Account.
collect the indebtedness or liability arising hereunder or protect its deceased depositor shall be replaced by his/her estate(s).
interest, without filing any judicial or extrajudicial action, the Depositor The Depositor authorizes the Bank to reclassify his/her Payroll Account
undertakes to reimburse the Bank for whatever expenses it may have JOINT AND SEVERAL (SOLIDARY) ACCOUNT (“OR” ACCOUNT) as Regular Deposit Account if the account has no payroll credit for a
incurred. period of one hundred eighty (180) days. Further, the Depositor agrees
The Bank requires the signature of any one of the Depositors as joint and that the reclassification of the Payroll Account is governed by the terms
VENUE several creditors in any withdrawal transaction; in any voluntary lien/ and conditions of the Bank and thus, the Bank is freed and absolved from
encumbrance arrangement; in an endorsement for deposit, payment, any and all liabilities, claims and/or damages which may arise by reason
The Depositor irrevocably consents that any legal action, suit or encashment or collection of any and all checks, drafts, notes or other of the reclassification of the Account.
proceeding arising out of or relating to this Agreement may be instituted instruments (“instruments”) for the payment of money, payable or
at the option of the Bank in any competent court in Makati City. The purporting to belong to any one or all of the Depositors jointly and OVERSEAS FILIPINO WORKERS (OFW) ACCOUNTS
foregoing, however, shall not limit or be construed to limit the right of the severally; or in the closure of the Account.
Bank to commence proceedings against the Depositor in any other The Depositor authorizes the Bank to reclassify his/her OFW Account to
proper venue. No instruction for change in account ownership of the Joint “OR” account a Regular Deposit Account if the account does not receive a foreign
or reclassification of the Joint “OR” account to Joint “AND” account shall inward remittance for a period of one (1) year.
CONSENT TO THE TERMS AND CONDITIONS, AMENDMENTS AND be effected unless in writing and signed by ALL of the Depositors. All
OTHER RULES other transactions/instructions/requests on the Joint “OR” account may MINOR OR LEGALLY INCAPACITATED DEPOSITOR
be done/made by any one of the Depositors.
The Bank reserves the right to change, amend, supplement or modify In case the Depositor is a minor or legally incapacitated, the parents,
any of the terms and conditions herein. By opening, maintaining and/or Should any of the depositors die during the effectivity of the account, the legal guardian, or any other person exercising parental authority over
using the Account, Facility or any of the Bank‟s services, including the surviving depositor(s) can withdraw the funds on deposit subject to the him/her, confirms that they have read, understood and are bound by this
subsequent opening of a new Account or application of another Facility submission of the Bank‟s documentary requirements and the payment of Agreement and to the extent possible, have educated the minor or the
or Bank services, the Depositor accepts and agrees to be bound by the the applicable tax. legally incapacitated Depositor on the proper use and operation of his/her
Agreement and all terms and conditions governing it, including any Account/s, products, and facilities with the Bank. The parent or guardian
change, amendment, supplement or modification thereto. In case of simultaneous death of all of the Depositors, the funds on shall be principally liable for the acts of their minor child or legally
deposit shall be governed by the rules on co-ownership and shall be incapacitated Depositor, and as such, shall hold the Bank free and
Should the Depositor not agree with the new/revised/modified Deposit withdrawn by the joint signatures of the executors, administrators or legal harmless and indemnify the Bank against any claims, suits and
Terms and Conditions, he may terminate the Agreement without the heirs/representatives of the estate of the Depositors, and after damages, arising from or in connection with the use and management of
applicable penalty; provided such right is exercised within thirty (30) compliance with such requirements as the Bank may require. the Account/s, products and facilities owned by the minor or for the
days from notice, either through an individual notice or issuance of benefit of the legally incapacitated Depositor.
public notice. TIME DEPOSIT
The parent or guardian who opened the ITF Account, acknowledges and
In case of conflict between the provisions of this Agreement and the Depositor fully agrees with the placement of its funds to a Time Deposit agrees that the minor or the legally incapacitated Depositor is the true
terms and conditions specifically applicable to any particular Account with terms and conditions indicated in the Time Deposit – Confirmation owner of the funds in the ITF Account and that s/he is merely holding and
product, the latter shall prevail. Advice (TD-CA), which shall contain, among others, the principal, term, operating the ITF Account for the benefit of the beneficiary.
settlement account, and interest rate. The TD-CA shall be fully binding
In all cases not specifically provided herein or in any written agreement/ upon the Depositor whether a copy of the same was received or not. When the minor reaches eighteen (18) years old, the Fun Savers Club
contract between the Bank and the Depositor, the usual customs and Upon maturity or pre-termination, the presentation of the TD-CA is not (FSC) Account shall automatically be converted to a Regular Savings
procedures practiced by banks in the Philippines shall govern all needed. Possession of the same shall not be deemed as proof of non- Account and the FSC-ITF to a Regular Savings Account-ITF.
transactions between the Bank and the Depositor with regard to the payment of the proceeds thereof.
Account. The Account is also subject to such laws, rules, issuances To convert a Regular Savings- ITF Account to a Regular Savings
and/or regulations as may be imposed by the Bangko Sentral ng Upon TD placement, the Depositor shall designate a settlement account Account, the beneficiary who is at least eighteen (18) years old, should
Pilipinas, the Bankers Association of the Philippines and the Philippine where the proceeds of the TD will be credited upon maturity or pre- personally request the conversion. The parent or guardian who opened
Clearing House Corporation, and other regulatory bodies of the termination. Maturity dates falling on a non-banking day shall be moved the account may convert the FSC-ITF Account to an FSC Account if the
government, relative to the establishment and operation of the Account to the following banking day. Additional placements and partial beneficiary is at least 7 years old.
or usage of any of the Bank‟s Facility or Bank services, to which the withdrawal shall be accepted only on each maturity date.
Depositor fully agrees to be bound thereby. In all cases, the Bank reserves the right to put a hold on the ITF Account
Upon maturity, unless otherwise instructed in writing by the Depositor, for failure to update account records and may upon notice, classify said
ATM ACCOUNT the Bank shall automatically renew the principal amount and net interest account as dormant, upon the lapse of a reasonable time determined by
under the same terms as stated herein and in the TD-CA at the Bank‟s the Bank.
The Depositor acknowledges that the Automated Teller Machine Card interest rate then prevailing at each renewal.
(“ATM Card”) and Debit Card are properties of the Bank. The Depositor, METROPHONE BANKING, METROBANKDIRECT—MOBILE,
upon demand, shall return the ATM and/or Debit Card to the Bank for In case of pre-termination, the following penalties shall apply: i. 75% of METROBANKDIRECT—ONLINE AND METROBANKDIRECT—
cancellation in case the Depositor no longer maintains the Account the agreed/applicable interest rate earned, if pre-termination occurs CORPORATE
covered by the ATM and/or Debit Card, said Account has been closed, during the first half of the agreed term; ii. 50% of the agreed/applicable
or if the ATM and/or Debit Card is cancelled by the Bank for any reason interest rate earned, if the pre-termination occurs during the second half Nature of Facility
whatsoever. It is agreed and understood that the Bank has absolute of the agreed term.
discretion to cancel the ATM and/or Debit Card and its services for The Depositor/Cardholder acknowledges that MetrobankDirect Mobile
whatever reason it may deem fit. The Bank shall have the discretion to terminate the TD in case the and/or Metrobankdirect Personal, hereinafter, individually and/ or
Depositor could no longer be located or contacted, in which case, the collectively referred to as the “Facility”, is a privilege which may be
The Depositor also agrees that, under reasonable circumstances, the provisions on closing of account provided herein shall apply. availed of for as long as it is offered by Metropolitan Bank & Trust
Bank may, at its discretion, retain/hold/block the ATM and/or Debit Card Company (“Metrobank” or “Bank”) and/or Metrobank Card Corporation
automatically at any time, without notice to the Depositor. STOP PAYMENT ORDERS (“MCC”), and provided that the Depositor and/or Cardholder continue to
be qualified to avail of the Facility under Metrobank and/or MCC‟s terms
For his/her protection, the Depositor should NOT disclose to any person No stop payment order (SPO) or renewal or revocation thereof shall bind and conditions.
his/her Personal Identification Number (PIN). the Bank or be valid unless:
The Depositor shall in all circumstances assume full responsibility for all “Account Code” refers to the ATM Personal Identification Number (ATM
a) made in writing served and delivered directly to the handling PIN) for Metrobank ATM/Debit Card, Mobile Personal Identification
transactions processed by the use of the ATM and/or Debit Card,
whether or not processed with the Depositor‟s knowledge or authority. Account Officer/ Relationship Manager, Branch Operations Number (MPIN) for MetrobankDirect Mobile, and Customer ID,
Officer, or Branch Head of the depository branch; Password, One Time Password (OTP), and Security Questions and
b) the check(s) subject of the SPO is/are described and specified Answers for Metrobankdirect Personal.
The Depositor can make deposits through the Cash Accept Machine
(CAM) which performs real-time cash deposits to ATM accounts and correctly in all particulars; and
Prepaid Card. The Depositor agrees that the transaction record issued c) an affidavit of loss is submitted in case of loss of check/s. While the Facility is available 24 hours a day, some or all of the services
automatically by the CAM at the time of the deposit transaction may not be available at certain times due to maintenance, computer,
The service or delivery of a stop payment order or renewal or revocation telecommunications, electrical, network failure and/or any other reasons
represents what the Depositor purports to have deposited.
thereof delivered to the Head Office or to a particular branch of the Bank beyond the Bank‟s control.
shall not constitute notice, actual or constructive, to any other office or
The Bank shall have the right to impose a limit to the amount that can be
branch. The Depositor agrees to indemnify and hold the Bank harmless The Bank may, at any time and without notice, suspend or terminate the
withdrawn through the ATM and/or Debit Card transactions,
notwithstanding the sufficiency of balance of the Depositor.
for all damages, expenses and costs incurred in refusing payment of the access to eChannels should the Depositor‟s account be identified as
subject check/s. Further, the Depositor agrees not to hold the Bank liable involved in any actual, suspected or alleged fraudulent/suspicious
on account of payment contrary to the stop payment order, or on account transaction/activity/ies.
In case the ATM and/or Debit Card is lost or stolen, the Depositor shall
of non-payment contrary to the revocation of the order to stop payment,
immediately report this to the Bank‟s Call Center at (02) 8-700-700. Prior
or if by reason of the aforesaid payment other items drawn by the Proprietary Interest
to such report, all transactions made by the use of the lost/stolen ATM
Depositor are returned for insufficiency of funds, if any of the foregoing
and/or Debit Card shall be deemed conclusively binding upon the
proceeded from mere inadvertence, accident or oversight. A drawer/ The Bank is the sole owner of all the information and materials (including
Cardholder, and Metrobank will not be liable for any loss or damage
maker of a check(s) subject of a stop payment is not excused from any enhancements or modifications) used in, or derived from, providing
incurred by the Cardholder.
compliance with the provisions of Batas Pambansa Blg. 22. the Depositor/Cardholder with the Facility
The Bank shall not be liable for failure of the Depositor to transact or
withdraw funds through the ATM when the Bank is under off-line status.
STATEMENT OF ACCOUNT The Depositor/Cardholder recognizes the Bank‟s proprietary interest in
the Facility and agrees that:
Since the Depositor has direct control over his/her account, he/she has
The use of the ATM and/or Debit Card may utilize the facilities and/or
the duty to know and be aware of each and every transaction made or The Facility shall be used only for its intended purpose. The Depositor/
network of MasterCard and BancNet (and/or other local and international
service rendered thereon. In connection therewith, the Depositor Cardholder shall not disassemble, decompile, copy, modify or reverse
networks). Hence, the use of the ATM and/or Debit Card shall be subject
acknowledges his/her obligations to regularly check his/her account, to engineer the software or allow anyone else to do so.
to the terms and conditions entered into by the Bank with MasterCard
ensure that he/she receives and/or secures the statements of account
and BancNet (and/or other local and international networks).
Any information relating to the use of the Facility, except those which are
(SOA) and/or transaction records issued or to be issued by the Bank of public knowledge, shall not be disclosed to any other party.
JOINT ACCOUNT (“AND” ACCOUNT) relative to his/her account, to review the said SOA and/or transaction
records, and to inform the Bank in writing of the exceptions/protest The Facility shall not be used for remittance/door-to-door operations.
The Bank requires the signature of all the Joint Depositors in a thereto within thirty (30) days from the statement date; otherwise, the
withdrawal transaction; in any voluntary lien/encumbrance arrangement; Depositor shall be deemed to have accepted the correctness of the SOA
in an endorsement for deposit, payment, encashment or collection, of Security
and the transactions therein and deem conclusive and binding upon
any and all checks, drafts, notes or other instruments (“instruments”) for him/her. The Bank shall prepare an itemized statement of account for
the payment of money; or in a closure of the Account (“Transactions”). The Bank shall use reasonable efforts to ensure that the Facility is
Regular Checking Account.
secured and cannot be accessed by unauthorized third parties. However,
Notwithstanding the foregoing, all the Joint Depositors may agree in the Bank does not warrant the security, secrecy or confidentiality of any
The SOA shall be sent to the Depositor‟s last known or given address via information transmitted through any network system, or such other
writing to authorize two (2) or more of them or any other specific group/ mail or other means available to the Bank, unless otherwise instructed by
combination among the Joint Depositors, to sign on behalf of all the Joint equivalent system in any jurisdiction.
the Depositor in writing that the same shall be picked-up from the
Depositors relative to the Transactions, through the submission of depository branch. In case the SOA is sent to the Depositor via mail or
The Depositor/Cardholder is deemed to have sole access to his/her

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 Deposit Terms and Conditions

accounts through the Facility. Facility.

The Depositor/Cardholder‟s ATM number and Account Code are strictly In case of future-dated transactions, the Depositor/Cardholder shall
confidential. For security reasons, he shall take the necessary steps to verify if the same has been implemented by MetrobankDirect. If not,
prevent the discovery of his/her Account Code or Account Information by the Depositor/Cardholder shall notify the Bank immediately.
any unauthorized person, including but not limited to the change of
his/her password and/or PIN regularly. It is strongly suggested that the CUSTOMER COMPLAINTS
password and/or PIN must not relate to any readily accessible personal
data such as name, birth date, address or phone number; or an obvious The Depositor shall communicate with the Bank regarding any
combination of letters and numbers, including sequential numbers (e.g. concern/ complaint through the use of the following points of contact:
123456).
24x7 Customer Hotline: (632) 88700-700
The Depositor/Cardholder shall be absolutely prohibited from disclosing, 24x7 Domestic Toll-free No: 1-800-1888-5775
giving or making available to any person for use under any Email: [email protected]
circumstances, his/her Account Code or Account information. The Bank
shall not be liable for breach of this obligation by the The Bank shall then conduct an investigation in accordance with its
Depositor/Cardholder. established procedures and shall notify the depositor of its findings.
The findings of the Bank shall be final and conclusive.
The Depositor/Cardholder shall notify the Bank immediately upon receipt
of any data or information through the Facility which is not intended for SMS, E-MAIL AND ELECTRONIC ALERTS
the Depositor/Cardholder and, when possible, shall delete such data or
information from his/her phone/terminal immediately. The Depositor/ The Depositor hereby agrees that the Bank may send or communicate
Cardholder shall ensure the strict confidentiality of such information. with him/her via text messages (SMS) through his/her SMS-enabled
mobile phone, e-mail messages and/or other electronic alerts, specific
The Bank may terminate access to the Facility should the wrong ATM prompts, reminders, transactional confirmation and/or notices from
PIN, password, OTP, and/or incorrect response to Security Questions be time-to-time concerning matters relating to his/her Account by the use
made at such frequency that the Bank may deem appropriate. The of any mobile number and/or e-mail address which he provided the
Depositor shall request for new Account Codes at his/her depository Bank (Electronic Notification Facility). By providing the Bank with
branch, or call the Bank‟s Contact Center. his/her mobile number and/ or e-mail address, the Depositor hereby
agrees to have all the accounts under his/her name be enrolled under
Limit on Liability on the Use of the Facility this Electronic Notification Facility. The Depositor hereby
acknowledges and accepts that each SMS or e-mail may be sent to
The Bank reserves the right to determine the scope of the Facility, set or him/her without being encrypted and may include his/her name and
change the daily cut-off time, modify, restrict, withdraw, cancel, information pertaining to his/her Account(s). Likewise, the Depositor
disconnect, deactivate, suspend, discontinue or terminate any or all fully understands that in communicating to him/her through SMS/E-
services without prior notice to the Depositor/Cardholder. mail, the Bank will, in no case, ask from him/her any information about
his/her Account(s). It is his/her responsibility to ensure the security of
The Bank shall not be liable to the Depositor/Cardholder for his/her his/her mobile phone as well as his/her personal e-mail address and he
inability to use the Facility, for unauthorized actions or transactions using hereby holds free and harmless the Bank, its subsidiaries and
his/her Account Code or for any other cause beyond the Bank‟s control, affiliates, as well as any of its officers, directors and employees against
such as but not limited to, (i) problems due to his/her wireless service any and all losses, claims, damages, penalties, liabilities, choses of
provider or telecommunications network; (ii) jail breaking, rooting or any actions and costs of any kind, including but not limited to those relating
other modifications, alterations, conversions and/or changes made in the to secrecy laws or regulations (if any) should any SMS and/or e-mail
mobile device; and/or (iii) the installation and/or the presence of malicious alerts be viewed or accessed by person other than the Depositor. The
software (including malware, viruses and/or bugs) on his/her mobile absence of a written notice to the contrary shall be deemed by the
device and/or computer. Bank as a continuing consent to be enrolled under the Electronic
Notification Facility.
The Depositor/Cardholder shall ensure that his/her mobile phone service
provider supports SMS and that his/her mobile phone is capable of If enrolled in the notification facilities, any change in mobile number
receiving SMS. The Bank is not liable if the Depositor/Cardholder does and email address shall be considered as an update.
not receive the SMS due to the failure of his/her service provider/mobile
phone. ELECTRONIC SIGNATURE

The Depositor/Cardholder shall provide the Bank with a correct and For certain Deposit products, the Bank may require the Depositor to
operational e-mail address and mobile number. The Bank shall not be provide his/her electronic signature. By selecting buttons with “I accept,” “I
liable for any undelivered e-mail communication or any cost that the agree” or any words with similar import, Depositor agrees that s/he is
Depositor/Cardholder may incur for maintaining an internet access and signing such agreement with the Bank electronically. Depositor further
telecommunications service. accepts that his/her electronic signature is the legal equivalent of his/her
actual or handwritten signature. Any such document or agreement with
The Depositor/Cardholder shall promptly notify the Bank of any change the Depositor‟s electronic signature is an electronic document, which is
in his/her email address, contact numbers, home or business address valid and binding against the Depositor. Depositor further agrees that
or any other information which may affect communication between the since the Bank has internal authentication processes in place, no
parties. certification authority or third party verification is necessary to validate or
enforce his/her electronic signature.
The Bank shall not be liable for any loss or damage in connection with
any unauthorized interception or use of data relating to the Depositor/ LIABILITY ON PHISHING AND PHARMING
Cardholder or to his/her account(s), including missending thereof.
The Depositor/Cardholder understands that his/her account may be
The Depositor/Cardholder authorizes the Bank to act upon any compromised through phishing/pharming that will enable unauthorized
instruction(s) which is identified by the use of the person(s) to withdraw money/transfer fund from his/her account or
Depositor/Cardholder‟s Account Code. The Bank shall act only on purchase goods/ services using his/her Account or ATM card
those instructions sent through the Facility which are actually received information. The Depositor/Cardholder acknowledges his/her
and the Depositor/ Cardholder agrees that the Bank does not assume indispensable role in protecting himself/herself from becoming a victim
any responsibility for malfunctions in the communication facilities not of pharming/phishing. In view thereof, the Depositor/Cardholder
under the Bank‟s control that may affect the timeliness or accuracy of undertakes not to disclose to anyone his/her account and/or ATM Card
the instructions sent. Upon the Bank‟s receipt of the information, including but not limited to his/her Customer ID, Password,
Depositor/Cardholder‟s instruction(s), the Bank may implement it at the One-Time Password (OTP), ATM PIN, Security Questions and
Bank‟s absolute discretion. The Bank shall treat and consider as valid Answers, through any but not limited to the following means:
and binding on the Depositor/Cardholder any instruction given by or
agreement made through the Facility by any person using the a) Response to an e-mail requesting him/her to divulge account
Depositor/Cardholder‟s Account Code, including without limitation, or personal information via a spoof or fake Metrobank
any transfer to a third party account maintained with the Bank. website.
b) Use of e-mail or internet facility (other than the secured
Except for verification of the Account Code, the Bank shall not be Metrobank website) that has a virus / malware infection which
obliged to further investigate the authority of the person sending the directs the user to a fraudulent website despite typing in a
instructions nor verify the authenticity, accuracy or completeness of correct and legitimate website address and through which
such instructions. Such instructions shall be deemed correct, complete, account or personal information has been provided.
irrevocable and binding upon the Depositor/Cardholder upon the
Bank‟s receipt thereof. The Depositor/Cardholder accepts full The Depositor/Cardholder agrees that he should be held wholly and
responsibility for all transactions executed through the Facility and in solely liable for any and all withdrawals from his/her account using
particular, in ensuring the accuracy and completeness of his/her his/her Account Information and/or ATM Card through
instructions. phishing/pharming (or similar cyber-crimes). The Depositor/Cardholder
further agrees to indemnify and hold free and harmless the Bank, its
The Bank shall be entitled but not obliged to verify any instructions subsidiaries and affiliates, as well as any of its officers, directors and
given through the use of the Depositor/Cardholder‟s Account Code by employees against any and all losses, claims, damages, penalties,
e-mail, telephone or any other means. liabilities related to this.
The Depositor/Cardholder agrees that the Bank may, without notice In cases where the Bank has reason to believe that the
and without stating the reason therefor, cancel or refuse to execute any MetrobankDirect Account and/or ATM Card has been compromised,
of the Depositor/Cardholder‟s instructions at any time without incurring the Depositor/ Accountholder recognizes the right of the Bank to delete
any liability. the MetrobankDirect Account (subject for reenrollment) and/or block
the ATM Card to prevent the unauthorized or fraudulent use of the
The Depositor fully understands that any information about his/her same. The Depositor/Accountholder further authorizes the Bank to
MCC Credit Card through eChannels is directly supplied by MCC. disclose Account information to any appropriate judicial or government
Hence, the Bank shall not be liable for any and all liabilities, claims, agency for purposes of prosecuting, filing action or taking any legal
suits, damages, expenses and/or any other costs that may arise by remedies available under the law.
delay or non-receipt of his/her MCC Statement of Account (SOA) or
receipt of erroneous or inaccurate MCC SOA. The
Depositor/Cardholder agrees to bring up any such omission(s) and/or
error(s) with MCC.
MB-I-M-182.4/Rev. Aug. „20
The Depositor/Cardholder shall be solely liable for any losses or
damages that s/he may incur:

a) for any discrepancies, omissions, inaccuracies or incorrect

entries in his/her statement that s/he did not immediately report
to the Bank or MCC, as applicable;
b) if s/he acted fraudulently or negligently, including his/her failure
to properly safeguard his/her Account Code;
c) if s/he failed to immediately report any unauthorized transaction(s);
d) if for some reason and without willful misconduct or gross
negligence on the Bank‟s part, his/her bills remain unpaid and
the biller discontinues/cancels his/her coverage; or
e) if his/her instruction is not implemented and he fails to promptly
report it to the Bank.

The Bank reserves the right to suspend the Depositor/Cardholder‟s

access to the Facility without prior notice due to mishandling of
accounts as defined by the Bank‟s standard operating procedures or in
case of breach of the terms of this Agreement, if in the Bank‟s
judgment, the Depositor‟s/Cardholder‟s continued access to the Facility
may adversely affect the credibility/security of the system. While such
suspension may be temporary, the Bank reserves the right to
permanently terminate the Depositor‟s/Cardholder‟s access to the

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