Online Account Opening Terms & Conditions

Clause -1: Recital

1. The terms and provisions stated hereinafter to deal with the account(s ) in the contract
ratified by the Account Holder and BANK AL-JAZIRA, hereinafter referred to as the Bank.
And the submission of the application for opening an account or any of the relevant requests
by the Account Holder, confirms his understanding, endorsement and acceptance of the
terms and provisions of this contract.
2. The terms and conditions contained in this contract supersede any precedent provisions
related to account (s) opening by the Account Holder, the Bank reserves the right to add or
cancel and / or change any of these terms and conditions on his own free will and choice at
any time, provided that this change takes effect after Thirty (30) days commence from the
date the bank sent a notice to the account holder by mail or by any other means the Bank
deems appropriate.
3. The Account Holder agrees that all accounts opened or to be opened in his name in the
future are subject to these terms and conditions herein contained, and which are subject at
the same time to the laws and regulations in force in the Kingdom of Saudi Arabia and the
recital mentioned above in this contract is an integral part of the clauses of this Agreement.
 an account is to be opened in the name of the Account Holder in accordance with the
following conditions:
 The applicant who applies for opening an account shall not be less than 15 Hijri years
old holding a National ID, Iqama or Muqeem ID
 The applicant is not incompetent to open an account by my own or requires a reference to
introduce the bank's procedures (Mentally or physically disabled, blind or hearing impaired)

Clause: 2 - Account Statements and Notices:

The customer can review the account statement through the electronic channels. The bank
will send a notification of all the transactions executed on the account immediately to the
mobile number registered in the application for opening the account. The account holder will
be responsible for reviewing his accounts, and immediately notify the bank of any
discrepancies in these statements and / Or notification. The Bank shall be notified in writing
of the differences within fifteen days from the date of the transaction and the customer shall
be fully responsible for the review of his accounts, balances and operations.

Clause 3 - Accounts Settlement:

The Bank shall make account (S) settlement, to rectify any errors or omissions related to the
account (S) without obtaining a prior consent of the Account Holder.

Clause: 4 – Fees and Banking Service Charges:

Upon approving this Agreement the Account Holder, on his own absolute will/volition, has
authorized the Bank and without referring to the Account Holder to debit his account with and
deduct any fees or commissions, taxes or stamps or any other expenses of any kind that the
Bank or its correspondents may incur or pay on behalf of the Account Holder for services
rendered or provided.

Clause: 5 – Power of Attorneys and Authorized Agents:

The customer cannot delegate any person to an account that has been opened electronically,
whether legally or on bank papers or under a letter of authorization to any agent to operate
Clause:-6 Accounts in Foreign Currency
If the account is maintained in a foreign currency other than Saudi Riyal any debit or credit
made to that account in the foreign currency is subject to the exchange rate set by the bank
and the customer shall accept the risks of operating accounts in foreign currency subject to
currency value fluctuation or change and or rate determined by the sending or receiving bank
in case of transfer in or out of the country of such currency or its equivalent. The customer
shall accept taking the risk, currently and in the future, of legal and administrative changes
and charges that may occur as a consequence of currency exchange or transfer, as well as
all taxes or fees imposed by the country or banks used for such currency. And withdrawals
from the account opened in that currency take place as a transfer as adopted by the bank or
wire transfer or withdrawals in cash within the limits approved by the Bank and will bear
charges andand
his account exchange
performrate
anyprices.
procedures only after the account holder visits one of the bank
Clause:
branches10. Legal Proceedings:-

Clause 7 Overdraft / Bounced Checks:

The Bank will not accept payment orders that will result in the withdrawal of the account
balance withdrawn. If any payment order resulting from the statement of account balance is
paid, the Account Holder must immediately cover the overdrawn balance upon request. The
Client shall be responsible to the Bank for any amount owed to the Account.
It is the responsibility of the account holder, when his / her account is disclosed, to pay, either
in cash or direct debit from any account he / she has with any branch of the Bank, on the
dates and times specified by the Bank. The Bank also has the right, in accordance with its
decision to stop dealing with the customer in the event of non-compliance to cover the
account / open accounts and not to open new accounts for him / her only after covering the
amounts claimed

Clause 8 Recovering /Receiving the Bank’s Rights / Clearing Procedure between

Customer Accounts:-
The Account Holder authorizes the Bank to place at its disposal all credit accounts of the
Account Holder without prior notice to the Account Holder whether such accounts are in
Riyals or in any other currency or other ways of payment, and authorizes the Bank to combine
and consolidate such accounts with each other to conduct clearing for any commitments or
guarantees, warranties or any other amounts owed to the Bank by the Account Holder.

Clause: 9 Deposits in Accounts

The Bank will credit the value of bank checks and other commercial paper to the account of
the account holder only after they have been realized /collected from the drawing bank which
is maintaining such payment / credit. When the value of bank checks are credited to the
account for any reason, it is not considered available or payable until the final collection of its
actual value is realized.

If the account becomes a subject of legal proceedings or a dispute, it is the right of the Bank
to restrict or suspend the use or access to the account and assert a lien over the credit
balance until the issuance of guidance in writing from the Saudi Arabian Monetary Agency or
a court order or a binding award of arbitration or the arrival of the concerned parties to a
written agreement. The Bank is entitled to ask the Account Holder to pay any dues
/outstanding which have not been repaid to the bank, even after closing the account.

Clause 10 - Demise or loss or incompetence of eligibility or bankruptcy of the Account

Holder:-
If the bank officially or by any other means believes or is aware of the demise of the Account
Holder (one of the holders of the account in joint accounts) - God forbids - or loss or
incompetence of eligibility or bankruptcy, the bank has the right to stop operations on the
accounts and the money and deposits which are under its possession/control. The deposits
and stocks’ portfolios and investments remain as it was before the occurrence of any of the
incidents mentioned above, until the heirs are determined upon a legal instrument or
appointment of the legal guardian or the custodian or the trustee or the creditors agent or the
debts liquidator who is authorized to receive the customer’s funds upon a decision from a
competent court.

Clause 11- Electronic Banking Services

1 - The holder of Al Jazira ATM card (also referred to as / Account Holder / and hereinafter
referred to as / Card Holder) hereby agrees to the following terms and conditions governing
the provision of the services of using ATM card in the different cash and points of sales
machines and Al Jazira Phone Services using their secret / pin code. “Card Holder “means
the customer or supplementary nominee who shares holding and using the card.
2- Debit Card will delivered to the customer by mail after validating his ID
3 - The customer shall issue a PIN number for the card using any Bank AlJazira ATM, and if
he desires to use Al Jazira phone banking services, he must choose an additional PIN
number and the (PIN) of the ATM card must be different from the (PIN) of Al Jazira phone
banking services.
4 – The Card Holder, under any circumstances, may not disclose the PIN number or the
secret code of the ATM card or the phone services to any other person and shall be solely
responsible for any use, loss, costs or expenses, whether directly or indirectly, incurred due
to the reveling of the pin number or secret code to anyone else, If the Card Holder suspected
that the PIN number or secret code is disclosed to someone else he must immediately notifies
the Bank and change the PIN number.
5 - The Account Holder must sign on the back of Al Jazira ATM card immediately upon receipt
from the Bank.
6 – The ATM Card remains the sole property of Al Jazira bank and the Account Holder shall
surrender and deliver it to the Bank immediately upon demand or upon closure of account(s).
7 - The Bank may at its absolute discretion cancel the ATM card or Al Jazira Phone Services
or stop using it at any time and without prior notice to the Account Holder when bank interest
so requires. The Bank reserves the absolute right at all times and without notice to the Card
Holder to refuse to act /adhere to any or all of the instructions issued to it through the different
channels. The Bank may also request from the Card Holder to provide the telephonic
instructions in writing (in the events such instructions had been identified by the PIN number
or secret code).
8- Al Jazira Bank ATM card is non-transferable and must be used by the Account Holder
only. The Bank may voluntarily, but without being obliged, record the instructions of the Card
Holder via phone on recording tapes. Accordingly the Card Holder agrees on the Bank
recording his phonic instructions and the Bank may use such recordings for any purpose it
deems necessary, including using them as evidence in any legal or judicial proceedings be
instituted by or against the Card Holder or any other person, inside and outside the Kingdom
of Saudi Arabia.
9. The Bank shall not be liable for any loss or damage, or expenses may be incurred by the
Card Holder as a result of the bank's work based on any telephonic instructions recognized
by the PIN number or secret code of the phone which is owned by the Card Holder, including
but not limited to the cases where the card holder is complying with the provisions of clause
(3) above. The Card Holder agrees to guarantee the bank full protection against any loss or
damage or expenses incurred by it as a result of not complying with such instructions.
10. Subject to that, the Card Holder agrees that the Bank will not be liable for any
consequential loss directly or indirectly caused by the inability of the Card Holder to obtain
the services of Bank Al Jazira for any reason, whether it is inside or outside the Kingdom of
Saudi Arabia. The Bank shall debit the account of the Card Holder with the expense of any
amount withdrawn or the value of any transfer or purchases or any operations carried out
through the use of the ATM card of Al Jazira Bank or through telephone banking services
including any currency exchange rate and expense and the Card Holder in all cases is fully
responsible for such operations.
11. Event of a Cardholder’s entitlement to a Refund, the Cardholder agrees to accept credits to his
Card Account for such Refunds and agrees to the Refund policy of that merchant.
12.The instructions given for obtaining Al Jazira Phone Services may be included in a
separate operating handbook subject to change by the Bank as well as the modification and
deletion without a prior written or verbal notice to the Card Holder and the Bank may also add
other products and services in the future. The changes and amendments to the terms and
conditions if found will be communicated to the Card Holder and will be sent by the bank to
the last address of the Card Holder known to the bank as soon as it suits the means
appropriate and available to the bank information, and such changes and amendments to
the terms and conditions will be binding to the Card Holder even if he did not receive the
updated information due to change in his address or telephone number and the bank was not
informed of such changes.
13. All transactions made by the use of Al Jazira bank ATM card are subject to the permitted
limits determined by the Bank & SAMA from time to time. The Bank shall not be liable to the
Card Holder for any circumstances or any reasons of refusal or non – acceptance of Al Jazira
bank ATM cards.
14. At the time the Card Holder chooses his phone PIN code, he shall not for his own
protection choose numbers that are usually associated with each other’s or successive
numbers, whether descending or ascending or common numbers such as date of birth …etc.
where such figures are often simple and easy to guess by someone else so that they can be
used for dishonest purposes. To achieve more protection for the Card Holder's own interest,
he/she must choose a secret code for the phone which is quite different from code chosen
by the ATM. The bank reserves the right to stop secret code of the phone services or ATM
card after four failed attempts to obtain Al Jazira phone banking services or the ATM.
15. Accordingly, the Card Holder agrees that the Bank, from time to time, shall carry out
operations based on the phonic instructions using the Bank internal manual identification
procedures without using the secret code of the phone services. The Card Holder agrees that
the Bank should not be liable or responsible for doing or not doing such a procedure.
16. All telephonic instructions are subject to the restrictions set by the bank from time to time,
whether due to internal policy requirements or by order of the formal legislative or legal
authorities.
17. The bank shall have the option at any time to charge any fee it deems appropriate for Al
Jazira phone banking services as mentioned above and in any case, the requests for swift or
Sarie transfers, and banking checks, express or international mailing charges etc. will be
subject to normal charges which are appropriate for the purposes of the requested service(s),
accordingly the Card Holder irrevocably and unconditionally authorizes the bank to deduct its
cost/value from any of his bank accounts in the bank at the time of the implementation of the
telephonic instructions or at a later time, as it is decided by the Bank.
18. Al Jazira bank shall be entitled under its absolute authority to approve the re-issue or
replacement of a card due to loss or theft on the same terms and conditions of the first card,
which can be changed from time to time without reference to the Card Holder. The Bank
reserves the right to charge a replacement and delivery fees deducted directly from the
account of the Card Holder / requester at a price determined by the Bank who will notify the
Card Holder of such deduction by SMS or detailed statement according to the applicable
banking tariff.
19. The Card Holder agrees to pay at the bank’s discretion any non-refundable amount for
the ATM card replacement due to loss or damage or for provided services such as transfer,
and / or any additional card at a price determined by Al Jazira bank and the ATM Card Holder
will be notified from time to time.
20. It is possible to deposit cash or checks at Al Jazira bank ATM and the value will be added
to the account of the Account Holder, after the collection of its value, noting that the receipt
issued by the ATM machine to the Account Holder is merely a notice of depositing the checks
or cash and the bank does not consider its value unless it is actually received, collected and
verified in cash or its equivalent, where the deposited checks are accepted against collection
rules only. In the case of cash, the value will be added to the account of the Account Holder
after being verified. In case of a difference between the amount deposited (as claimed by the
Account Holder) and what is verified by the bank and stated in its records, the bank records
shall be reliable and binding to the Account Holder.
21. Bank shall be entitled to cancel the ATM card or Al Jazira phone banking services or to
suspend the right to use the card at any time upon its sole discretion and without prior notice
to the Account Holder when the interest of the bank so requires.

Clause 12. Changing of Address

The address given in the application to open the account is deemed to be the address of the
Account Holder, on which he/she will be contacted and correspondences and notifications
which are sent to this address shall be deemed to have been received and bound to the
owner of this account unless he / she sends a prior written notice to the Bank informing it of
any change in the address or contacts before such correspondences or notifications are
dispatched
The account(s) will be inactive/blocked if the customer didn’t perform any transaction on the
account(s) for a period of six months. If one year has elapsed without any transaction or
movement on the account, the account will stay blocked and is considered dormant. After
the elapse of five years, the account will be moved to unclaimed accounts. At all of these
stages, the account(s) will not be activated unless the customer comes in person to the
branch and provides his identification and signature to the branch

Clause 13. Freezing the Accounts at the Expiry Date of Identification Document(s) or
Account Inactivity
Taking into account the regulations, to freeze accounts, the following procedures are
applied at the expiration of the validity of an identity document
1. Saudis Individuals
The Bank will freeze all the accounts of Saudi individuals and entities or their authorized
signer(s) after 90 days (or as approved by the Saudi Arabian Monetary Agency) from the
expiration of the validity of the Account Holder identification papers unless he/she submits
renewed identification papers to the bank.
2. Non-Saudis Individuals
The Bank will freeze all accounts and transactions of non-Saudis individuals at the
expiration day of the normal expatriate residence permit, the diplomatic card for diplomats
and passport for citizens of the Gulf Cooperation Council. Unless any of them submits a
renewal of his/her identity after 180 days (or as approved by SAMA), from the expiration
date. The account(s) should be closed and transferred to the unclaimed assets and taking
into account that any commitments of the Account Holder are recovered, during and after
this period. The customer must be present in person with all identity proofs to collect the
unclaimed funds.

Clause 15. Account Closure

1. The Bank may, without prior notice and to the extent permitted by SAMA instructions close
the account / accounts at any time, and send, by mail, a notice to the Account Holder
accompanied by a bank check in the amount of the account remaining balance(if any).
2. The Bank upon its sole discretion will close and return the balance to the Account Holder
when addressing suspended problems of auditing and verification of accounts holder identity
or beneficiary(s) and not be able to solve these problems.
3. The Bank will close the account in the absence of an initial deposit after 90 days as
instructed by the Saudi Arabian Monetary Agency) or if no transaction or balance for four
years from the date of opening the account. The bank will notify the account holder one
month before the closure on the last address provided to the bank.
4. In case Account holder want to close the account and end the deal with the bank, He must
write a letter of requesting to close the account and return all non-use checks and ATM cards
and card account number and the bank will be destroyed in front of the Account holder and
return the account balance amount to the Account holder.

Clause 16. Language

The Arabic language is the primary/ authorized language in the interpretation of these Terms
and Conditions as well as any other agreement has been entered into between the bank and
the Account Holder.

Clause 17. Authorizations and Confidentiality of Information

1. The Account Holder gives any person / company an irrevocable authorization to provide
the Bank, as it requires, any information / credit data related to the Account Holder.
2. The Account Holder gives the bank an irrevocable authorization to exchange the recorded
information in this agreement with any third party in addition to any future transaction based
on this agreement.

Clause 18. General Instructions

1. The Bank operates in accordance with written instructions issued by the Account Holder
and subject to the terms and conditions of this agreement and must be written in Arabic or
English and legible, clear and unambiguous and signed by the Account Holder.
2. Upon receipt of instructions that are unclear or conflicting with the terms and conditions of
this agreement, the Bank should not implement, unless the Bank is convinced of its clarity
and consistency.
3. The Bank ,its agents, correspondents, officials and staff shall not bear any liability to the
Account Holder / Holders for any reason beyond the reasonable control of the Bank.
4. The Account holders must pay any amount due on the date notified by the bank. Method
of payment will be cash or direct constraint on your account at any branch of the bank.
20 - 4 - 2. Also, I the undersigned agree to provide Bank AL-Jazira with any information or data
requested me to establish my account / for review / to manage and authorized the bank to
get whatever needs of information