UnionBank ePaycard

Terms & Conditions

EPAYCARD VISA DEBIT CARD AGREEMENT

These Terms and Conditions (“T&Cs”) comprise the legal agreement between Union Bank of the
Philippines and the Cardholder in connection with the Cardholder's use of the ePaycard Visa Debit
Card and Account. By using the ePaycard Visa Debit Card, the Cardholder unconditionally agrees to
be bound by this T&Cs, as well as the laws, rules, regulations, and official issuances applicable to the
use of the ePaycard Visa Debit Card. This T&Cs is governed by the rules and regulations of Bangko
Sentral ng Pilipinas (BSP) and all the applicable laws in the Philippines relating to the covered
transactions herein. The Cardholder agrees that, by signing the ePaycard Customer Account Opening
Form, Cardholder confirms to have read, understood, and agreed to be bound by these T&Cs.

1. Definition of Terms

1.1. In these T&Cs:

1.1.1. “Access ID” means access identification which refers to the combination of user ID
and password for the use of the Internet Banking and Mobile Banking.
1.1.2. "Account" means the ePaycard Account of the Cardholder with the Bank.
1.1.3. "Account Currency" means the currency in which the Account is denominated.
1.1.4. "ATM" means Automated Teller Machine which refers to the cash dispensing
machines that are linked to Bancnet and Visa networks
1.1.5. "Bank" means Union Bank of the Philippines.
1.1.6. "Card" means the Visa Debit Card issued by the Bank to the Cardholder, including
any renewal or replacement Card.
1.1.7. "Cardholder" “you”, “your” “his/her” means the individual holder of the card
authorized to access and operate the Account in accordance with this T&Cs.
1.1.8. “Corporate Client” means the employer/payor of the Cardholder which has entered
into an agreement with the Bank for purposes of the payment of the Cardholder’s
ePaycard, commission, bonus, and/or other disbursements.
1.1.9. “Internet banking” means banking online at UnionBankph.com
1.1.10. "KYC" means Know-Your-Customer, a process required by the BSP to establish and
verify the identity of a Cardholder through face-to-face contact, gathering of
information and requiring the Cardholder to submit and/or present documentation
and/or complete his/her application.
1.1.11. “Mobile banking” means banking through the use of UnionBank mobile application.
1.1.12. "PIN" means the Personal Identification Number issued by the Bank to the
Cardholder from time to time for use of the Card.
1.1.13. "Password" means the password the Cardholder uses to access the Financial
Services at the unionbankph.com website and Account through a personal computer
or other electronic terminal.
1.1.14. "Transaction" means any cash withdrawal or payment made using the Card or any
refund arising in connection with the use of the Card, in any authorized manner, for
debit or credit to the Account.
1.1.15. "Visa" means Visa International.
1.1.16. "OTC" means means Over-The-Counter transactions made in UnionBank branches.

1.2. In these T&Cs, references to the singular include the plural and vice versa. References to
one gender include references to the other gender.
The Account

1.3. The Cardholder is responsible for all obligations arising out of the ownership and maintenance
of the Account. This includes the amount of any check, draft or other instrument (each, an
"Item") deposited to the account and service charges to the Account. The losses arising from
the breach of any obligation, representation or warranty made to the Bank or under applicable
law, and the costs incurred to enforce the rights or to collect any sum the Cardholder owes
the Bank, including reasonable attorney's fees, shall be borne by the Cardholder.

1.4. Deposits to Account

1.4.1. The Cardholder authorizes the Bank to accept cash and Items for deposit made
payable to the Cardholder’s Account. The Cardholder likewise authorizes the Bank to
deposit to the Account wire transfers and other forms of credit (such as direct deposits
or other automated clearinghouse entries) to the Account. Second endorsed checks,
post-dated, and stale checks shall not be accepted for deposit.
1.4.2. In receiving deposits, except cash, the Bank acts only as a collecting agent and
assumes no responsibility beyond the exercise of ordinary care.
1.4.3. All deposits posted to the Account are in Philippine Pesos subject to the receipt of the
final payment. If the final payment is not received on any Item deposited to the
account or if any direct deposit, automated clearinghouse deposit or electronic fund
transfer to the account is charged back to the Bank for any reason, the Cardholder
agrees to pay the Bank the amount of the chargeback regardless of the time that has
elapsed, whether or not the item itself can be returned. In such case, the Bank is
authorized to debit from the Account the amount of the chargeback including the
amount of the returned Item or other deposit, the returned Item fee, any interest paid
on the deposit, and any other fee paid or loss incurred without prior notice and at any
time. The Bank, at its option, may also resort to any other legal remedies to recover
the amount paid by the Bank and any losses and damages incurred thereto.
1.4.4. The Bank is not responsible for any transactions until these have been properly
received and recorded in accordance with existing Bank’s policies.
1.4.5. The Bank reserves the right to refuse acceptance of deposits if it determines that
acceptance of deposits would expose itself to any risks.
1.4.6. The Bank records shall be conclusive on the amount of the deposit for credit to
Cardholder's accounts despite discrepancies.
1.4.7. The Bank shall not be responsible for resulting entries based on erroneous or illegible
account number on the deposit slip.
1.4.8. The Bank reserves the right to debit the Cardholder's account for any amount
previously credited, if uncollected.

1.5. The Account earns interest at the rate and compounding frequency shown on the Schedule
of Rates and Fees, subject to applicable taxes.

1.6. The Cardholder will provide the Bank with the signature card and other documentation or
information that is requested, in connection to the Account. The Cardholder represents and
warrants that the documents and information it furnished to the Bank are valid, correct, and
genuine. The Cardholder is required to update the signature every five (5) years or whenever
deemed necessary by the Bank.
1.7. Reclassification

1.7.1. The Account shall automatically be reclassified to a personal savings/regular

checking account if ANY of the following conditions below are met:
1.7.1.1. The Account does not receive any funds credited from the Corporate Client
for six (6) consecutive months; or
1.7.1.2. The Account is part of the Corporate Client’s list of delisted/resigned payees
for the ePaycard service.
1.7.2. Reclassified accounts will be subject to the Terms and Conditions of a personal
savings/regular checking account found
in https://unionbankph.com/personal/deposit-accounts/terms-and-conditions.

1.8. Inactivity

1.8.1. The Account shall be considered inactive if, after one (1) year, no transaction
(excluding fees) has been done to the Account. However, if the Account has a zero
balance for three (3) consecutive months regardless of status, the Bank shall have
the right to automatically close the Account without notice.
1.8.2. The Account shall become dormant after two (2) years of inactivity for savings
Accounts and one (1) year of inactivity for checking Accounts. After ten (10) years of
continuous inactivity, the dormant account shall be escheated in favor of the
Philippine Government in accordance with the Unclaimed Balances Law and/or other
applicable laws. The Bank will have no further liability to the Cardholder for such
funds.

1.9. Deposit Insurance

1.9.1. Deposits are insured by the Philippine Deposit Insurance Corporation (PDIC), up to a
maximum deposit insurance coverage (MDIC) per depositor’s Account. As of June 1,
2009, the maximum coverage amount is Five Hundred Thousand Pesos
(P500,000.00) per depositor’s Account.
1.9.2. PDIC shall presume that the name appearing on the deposit instrument is the
actual/beneficial owner of the deposit, except as provided herein.
1.9.3. In case of transfers or break-up of deposits, PDIC shall recognize actual/beneficial
ownership of transferees who are qualified relatives of the transferor. Qualified
relatives are transferees within the third degree of consanguinity or affinity of the
transferor.
1.9.4. In case of (a) deposits in the name of, or transfers or break-up of deposits in favor of,
entities, either singly or jointly with individuals, and (b) transfers or break-up of
deposits in favor of non-qualified relatives, whenever such transfers/ break up will
result in increased deposit insurance coverage, PDIC shall recognize beneficial
ownership of the entity or transferee, provided that the deposit account records show
the following: a. Details or information establishing the right and capacity or the
relationship of the entity with the individual, or b. Details or information establishing
the validity or effectivity of the deposit transfer, or c. Copy of Board Resolution, order
of competent government body/ agency, contract or similar document as required/
provided by applicable laws.
1.9.5. In the absence of any of the foregoing, PDIC shall deem the outstanding deposit as
maintained for the benefit of the transferor, although in the name of the transferee,
subject to consolidation with the other deposits of the transferor.
1.9.6. PDIC may require additional documents from the depositor to ascertain the details of
the deposit transfer or the right and capacity of the transferee or his relationship to
the transferor.
1.10. Data Privacy

1.10.1. The Cardholder expressly gives his/her consent to the collection, processing,
and disclosure by the Bank and its affiliates, subsidiaries and third-party service
providers of his/her Personal Information, Privileged Information and/ or Sensitive
Personal Information defined under Republic Act No. 10173, otherwise known as the
Data Privacy Act of 2012, its Implementing Rules and Regulations, and any
amendments thereto in connection with the opening and maintenance of the Account
and to enable the ePaycard service and protect the Cardholder, verify the application
and identity of the Cardholder, do credit investigation and other regulatory reporting,
and provide direct/indirect marketing of other Bank products/services that may
interest the Cardholder. The Cardholder likewise consents to the Corporate Client
disclosing the Cardholder’s personal information to the Bank.
1.10.2. To the extent that the Bank receives information from the Cardholder under
this Agreement, the Bank warrants and agrees that it shall ensure the protection of
the data privacy rights of the Cardholder whose personal, sensitive personal, or
privileged information is controlled by or processed by it on its own or through its
representatives or third-party service providers, in the implementation of this
Agreement, as may be applicable. Pursuant thereto, the Bank agrees to comply with
the Data Privacy Act of 2012 and all applicable and relevant laws, their respective
implementing rules and regulations and data privacy protection rules and policies
being implemented or to be implemented by the National Privacy Commission. In line
therewith, the Bank warrants and represents that it has in place and is implementing
all the organizational, physical and technical security measures for the protection of
Personal Information, Privileged Information and/or Sensitive Personal Information
required under the Data Privacy Act, and any additional or specific measures required
by the data privacy protection rules and policies being implemented or to be
implemented as stated in its privacy policy at https://www.UnionBankph.com/privacy-
security#0
1.10.3. The Bank shall at all times be responsible for ensuring that the Personal
Information and/or Sensitive Personal Information, in whatever form, is stored
securely and hereby agrees to implement security measures to maintain the
confidentiality, integrity, and availability of the Personal Information and/or Sensitive
Personal Information; and protect it from accidental or unlawful destruction, alteration
and unauthorized disclosure, unlawful processing or use, fraudulent misuse, or loss
or destruction while in its custody.
1.10.4. The Cardholder shall defend, indemnify, and hold the Bank, its affiliates, and
its respective officers, directors, stockholders, employees, and agents free and
harmless from and against any and all claims, suits, causes of action, liability, loss,
costs, and damages, including attorney’s fees and costs of litigation, in connection
with or as a result of any third party claim arising from the personal data breach
attributable from acts or omissions resulting from the violation of the Data Privacy Act
of 2012.
1.10.5. In case of any judicial order, governmental action, or legal obligation requiring
the Bank to disclose Personal Information and/or Sensitive Personal Information of
the Cardholder, the Bank shall immediately inform the former. The Bank and the
Cardholder shall support and cooperate in the intervention of the Bank in addressing
the judicial order, governmental action, or legal obligation, or minimizing the scope of
the disclosure.
2. Financial Services

The Bank offers the following types of financial services for an Account through its available
channels:

2.1. Internet Banking and Mobile Banking

2.1.1. Account Registration and Enrollment. The Cardholder can register and enroll his/her
Account at the UnionBank Internet and Mobile Banking by visiting the Bank’s website
or by downloading the mobile application and thereafter input the information
required by the Bank in said channels. In case of failure of registration or enrollment,
the Cardholder should visit any of the Bank’s branches and request for a Personal
Information update to be able to use the said online banking facilities.
2.1.1.1. Cardholder represents and warrants that the information furnished in its
enrollment in the channels are correct and accurate.
2.1.1.2. Cardholder shall at all times maintain the confidentiality of its Account and
access ID. The Bank is entitled to act on the instructions of the Cardholder
and Cardholder shall be liable for said instructions, received via the
electronic banking facility which the Bank may reasonably believe to have
been fully authorized by, conclusive and binding upon the Cardholder by
the use of its Access ID. The Bank shall not be liable for acting in
accordance with or base on the requests and/or instructions coursed
through the Bank’s electronic banking facility. Cardholder agrees that any
unauthorized use of its access ID involving its enrolled account(s) by any
person shall be the Cardholder’s sole responsibility and liability.
2.1.1.3. It is the Cardholder’s duty to ensure at all times that any personal computer
or other device, which the Cardholder uses to access the Bank’s electronic
facility, is free from and adequately protected against acquiring computer
viruses and other destructive or disruptive components. The account
holder is solely responsible for the performance and protection of any
browser used in connection with the Bank’s online banking services
including the prompt adoption by the account holder of all security patches
and other security measures issued or recommended from time to time by
the suppliers of such browsers. In accessing the Bank’s electronic services
in public areas, the Cardholder shall likewise ensure that his/her internet
connection is secure. Any exploitation or breach of data as a consequence
of compromised internet connection by the Cardholder shall be exclusively
borne by him/her
2.1.2. Account Inquiry. Cardholder may view the current balance, available balance and
transaction history of the Account.
2.1.3. Fund Transfer. Cardholder may transfer funds from the Account to the Cardholder’s
other enrolled accounts, to third party accounts within the Bank, or to other accounts
maintained with other banks. The Bank will effect the online fund transfer, provided
there are sufficient funds available in the Account. The Cardholder will be
responsible for informing the third-party account holder of the transfer made. The
transfers are irrevocable once effected by the Bank. Any erroneous transfer shall
be borne exclusively by the Cardholder subject to the provisions of 2.2.3 of these
T&Cs. The Cardholder shall not use the Bank electronic facility to transfer funds for
illegal purposes or for any form of money laundering. The Cardholder agrees to hold
the Bank free and harmless from any legal problems that the fund transfer may
result to. The Bank reserves the right not to perform any fund transfer transaction if
 it has sufficient grounds to believe that such transfer shall place the Bank in a bad
situation or expose the Bank to violation of Anti-Money Laundering Law and existing
laws and BSP regulations.
2.1.4. Bills Payment. Cardholder may pay the bills from the Account to institutions or
merchants with which the Bank has collection agreements.
2.1.5. Terms Relating to Goods and Services Purchased using Electronic Transfers.
2.1.5.1. Non-Liability. The Bank will not be responsible, in any way, for any goods
or services the Cardholder decides to purchase, including and without
limitation, their quality, safety, legality or delivery. The Bank will not
become involved in any dispute involving such goods or services. The
Cardholder also agrees to hold the Bank free and harmless and release
it and its respective directors, officers, employees and agents from any
and all claims, demands and damages between persons using the
financial
services of unionbankph.com, including any claims, demands or
damages arising out of or related to the purchase or sale of goods or
services.
2.1.5.2. Charges and Taxes. The Cardholder is responsible for paying any and
all charges and/or taxes that may be imposed by the Bank, other
institutions, and the proper authorities, arising from the availment of the
services and products under the Account.
2.1.6. Access. Access to the Bank’s online facility shall be subject to Cardholder’s proper
enrollment to the channels current and future Bank’s policy for the generation of its
Access ID.
2.1.7. Circumstances Beyond the Bank’s Control. The Bank shall not be liable for any
omission or delay of the transfer/bills payment due to circumstances beyond its
reasonable control, including errors, non-transmission or delays occurring on the
part of any of the relevant clearing house, correspondent banks, the Bank’s sub-
agent, and cable or telecommunication company.

2.2. Alerts and Notifications

2.2.1. The Cardholder agrees that the Bank, its affiliates, subsidiaries and third party
service providers may send or communicate with the Cardholder through text
messages (SMS) or email notification specific prompts, reminders and notices,
marketing materials, promotions, loan offerings, and that the information provided
herein may be used to pre-qualify the cardholder for other bank offerings.
2.2.2. The Cardholder acknowledges and accepts that each notification may be sent
without being encrypted and may include some information pertaining to your
Account(s). It is the Cardholder’s responsibility to ensure the security of such
cellular phone and to hereby hold the Bank free and harmless against any and all
liability, administrative, civil or criminal, including, but not limited to those relating to
secrecy laws or regulations should any of the notifications be viewed or accessed
by persons other than the Cardholder.
2.2.3. The Cardholder hereby agrees that the Bank does not guarantee the delivery or
accuracy of any SMS Alert which are purely for convenience, information and
notification purposes only. The Cardholder shall be fully responsible to monitor the
due performance and compliance of needed obligations.
2.2.4. In the event that the Cardholder wishes to opt-out from receiving any alert and
notification, the Cardholder shall call UnionBank Customer Service at (02) 8841-
8600.
3. The Card

3.1. The Cardholder will be given an ATM card that is linked with the Account. The Cardholder
shall be responsible for the physical security of the Card. The Bank and any of its authorized
officer, employee, associate or agent may retain the Card, require the Cardholder to return
the Card or suspend the use of the Card at any time in its absolute discretion. The Bank
shall not be liable for any losses or damages suffered by the Cardholder as a result thereof.
3.2. The Card will not become valid or operational until the Cardholder acknowledges receipt
of the Card by signing on the appropriate Bank documents. The Card is only valid for the
period shown on it unless sooner revoked by the Bank upon prior notice via SMS and/or
email to the Cardholder. Upon the expiration of the Card, the Cardholder must immediately
destroy the Card by cutting it in half through the magnetic strip. Any unauthorized use of
the Card after its expiration shall be exclusively borne by the Cardholder.
3.3. If the Card is lost or stolen, the Cardholder or any other person acting on behalf of the
Cardholder shall immediately notify the Bank by calling the Bank’s Customer Service at (02)
8841-8600 and request for card blocking. The Cardholder understands that the request for
card blocking shall be subject to the Bank’s KYC procedure, in which case, the Cardholder
shall be required to provide his/her card number(s) and other pertinent information to
establish his/her proper identity. In addition, the Cardholder must immediately notify the
concerned institutions and relevant law enforcement agencies pertaining to the lost or
stolen Card. All usage made prior to the reporting of the lost/stolen Card shall be
conclusively binding to the Cardholder. As such, the Bank shall not be liable for any loss or
damage incurred by the Cardholder prior to his/her proper notice to the Bank of the loss or
stolen card and the corresponding request for card blocking.
3.4. In cases where the card is lost or stolen, the Cardholder hereby agrees to cooperate with
any officers, service providers, employees, associates or agents of the Bank and/or law
enforcement agencies in the effort to recover the Card. The Cardholder understands and
agrees that the Bank may disclose information about the Cardholder and the Account
should the Bank, at its own discretion, deem it necessary to help avoid or recover any loss
to the Cardholder or the Bank resulting from the loss, theft, misuse or unauthorized use of
the Card.
3.5. The Card is issued for the exclusive use of the Cardholder and is non-transferable and
cannot be lent for the temporary use of any other person, nor can the same be pledged or
charged as security for any reason and in any manner whatsoever.
3.6. All transactions done through the Card is assumed to have been made by or authorized by
the Cardholder.

4. The PIN

4.1. An initial ATM PIN will be issued to the Cardholder which is subject to change by the
Cardholder through appropriate ATMs.
4.2. The Cardholder agrees to keep the PIN private and confidential at all times. Cardholder
shall take all reasonable precautions to avoid unauthorized use, including destroying the
PIN mailer issued by the Bank promptly after receipt, never disclosing the PIN to someone
else, never writing the PIN on the Card or any other item normally kept with the Card, never
writing the PIN in a way that can be understood by someone else and immediately notifying
the Bank if someone else knows or is suspected of knowing the PIN. The Bank
recommends that you regularly change your PIN.
4.3. Non-compliance by the Cardholder of this provision shall relieve the Bank of any liability for
any loss arising from the use of the PIN to effect any transaction relating to the Account of
the Cardholder. Any transaction effected using the account holder’s PIN shall be
conclusively presumed to have been authorized by the Cardholder.
 4.4. While the Card is issued by the Bank, Cardholder acknowledged that the Bank has no
access to the PIN assigned to the Card and does not have the capability to retrieve
information related to the said PIN. In case the Cardholder is unable to remember his PIN,
a new card shall be issued to the Cardholder upon the latter’s submission of Bank’s
requirements and payment of fees.

5. Card Facilities

5.1. The Cardholder may use the Card, in conjunction with the PIN, to withdraw money from
ATMs that accept the Card when they are operating. The amount of money to be withdrawn
by the Cardholder shall be debited to the Account. ATM withdrawals are available up to the
daily authorization limits specific to members of the Bank's service network(s), provided that
the available balance is greater than the amount requested.
5.1.1. For US dollar Accounts, Cardholder may use the Bank’s ATMs for Balance Inquiry
and/or Pin Change. Cash Withdrawal and Bank Inquiry may be made in other local
or international Visa Plus accepted ATMs subject to the other bank’s fees and
charges. Withdrawal conversion fees shall be subject to provision 7.3.
5.1.2. Withdrawal for US dollar Accounts may also be made through OTC. However, for
OTC branch withdrawals of over $1,000.00, Cardholder must notify the Bank one (1)
banking day in advance to ensure availability of cash.
5.2. Subject to the terms and conditions of merchants, the Card may be used to purchase goods
and services from merchants that participate in the service network and have agreed to
accept the Card as a means of payment by signing a sales voucher, by entering the Card
information on the Internet, by signing a mail order purchase from showing the number
printed on the Card or by placing an order through telephone and quoting the number
printed on the Card. The Bank is not liable for any loss or damage from unsuccessful
transactions through POS terminals or through online merchants. Corresponding
transaction fees shall be implemented for such transactions. The Cardholder agrees that in
cases of conflict between the Cardholder’s records and those of the Bank regarding
reconciliation of deposit balances, the Bank's record shall, at all times, prevail.
5.3. The Bank may refuse withdrawals, without liability to the Cardholder, for the following
scenarios:
5.3.1. If the Bank has reasonable ground to believe that one or more transactions on the
account may have been unauthorized or fraudulent, in which case, the Bank has the
right to suspend/monitor/investigate the Account and require additional details from
the Cardholder, as necessary.
5.3.2. If there is a dispute concerning the Account that makes the Bank uncertain regarding
the instructions that have been given, including but not limited to the following
instances:
5.3.2.1. The Account is garnished or attached;
5.3.2.2. The Account has been pledged as collateral for a debt;
5.3.2.3. The availability of the funds on deposit cannot be verified;
5.3.2.4. The Cardholder has failed to repay an obligation to the Bank on time.
5.4. The Cardholder acknowledges that being a digital Bank, electronic submission of required
forms, documents or IDs may be allowed. The Cardholder agrees to comply with the Bank’s
Know-Your-Customer (KYC) procedures and the Corporate Client’s employee identification
system. The Bank shall place the account on Debit Freeze[*] if the Cardholder or Corporate
Client fails to submit all required forms, documents or IDs to the Bank within thirty (30) days
from the Client’s receipt of notice that the Account has been opened. If the Cardholder still
has not complied with the submission of the required forms, documents or IDs after thirty
(30) additional days from the day the account was debit frozen, the Bank shall place the
Account on Total Freeze** without notice to the Cardholder. The Cardholder agrees to hold
the Bank free and harmless from any and all liabilities, claims, causes of action, losses,
 costs, expenses, and damages that may be incurred by the Cardholder as a consequence
of his/her non-compliance to the Bank’s KYC requirement.
5.5. The Cardholder warrants that all information in the required forms and documents, and all
IDs submitted are true and accurate. In the event that the Bank discovers falsified or
inaccurate information based on authentic documents and verified reports provided by the
Corporate Client or Cardholder after the account has been opened, the Bank reserves the
right to close the account immediately without prior notice to the Cardholder or Corporate
Client.
5.6. The Cardholder may use his/her Account and/ or account details to apply for loans and/or
credit cards through the use of the Bank’s online mobile application and/or loan portals. As
an added security, the Bank may require the Cardholder to use their PIN or One Time PIN
(OTP) prior to allowing any transaction to go through. It is understood that the PIN / OTP is
known only to the Cardholder and the Cardholder hereby warrants that any and all
transactions effected using his/her Account with the PIN/OTP shall be conclusively
presumed to have been done by and authorized by him/her. Consequently, the Cardholder
agrees that the Bank is entitled to act on the instructions received from the Cardholder
through the Bank’s mobile application and hereby hold the Bank free and harmless from
any and all claims arising therefrom.

6. Charges

6.1. The Bank shall charge the Cardholder a fee levied by Visa and Bancnet with respect to
each cash withdrawal made using the Card in any ATMs other than the Bank’s ATM. The
fee shall be in accordance with the Bank's schedule of fees prevailing at the time of the
withdrawal.
6.2. The Cardholder agrees to pay the charges shown in clause 7.6, as these charges are
incurred or, at the Bank's option, the charges shall be deducted directly from your Account
balance. The Bank shall not be liable for the dishonor of Items or other debits resulting from
the deduction of any charges, as authorized by the acceptance of these terms.
6.3. The Bank shall convert the amount of every transaction made in a different currency to the
Account Currency. The Bank shall make the conversion based on the Visa Foreign
Exchange rate at the time of the transaction. If the Account Currency is in Philippine Pesos
and the Cardholder uses his Card outside the Philippines, the transaction shall be converted
to its Philippine Peso equivalent based on the Visa Foreign Exchange rate at the time of
the transaction. Similarly, if the Account Currency is in US Dollars and the Cardholder uses
his/her Card at a Philippine peso-denominated, Visa-affiliated merchant, the transaction
amount will be converted to its US dollar equivalent based on the prevailing Visa Foreign
Exchange rate at the time of the transaction.
6.4. The Cardholder shall be charged in respect of every withdrawal transaction made in a
currency other than the Account Currency with respect to the conversion of the amount of
the transaction into the Account Currency in accordance with the Bank's schedule of fees
applicable from time to time.
6.5. In the event the Cardholder prequalifies for any bank product offering and consents to the
processing of the same, the Cardholder agrees and authorizes the Bank to conduct
verification and check the accuracy of all account information. Further, the Cardholder
authorizes the Bank to debit all charges arising from the availment of the Bank’s product
offering such as but not limited to application and processing from their Account unless
otherwise specified.
 6.6. Schedule of Fees and Rates

6.6.1. The Schedule of fees and rates are as follows:

Activity(PESO ACCOUNTS) Charge

Non-UnionBank ATM Withdrawal ₱12.00
Non-UnionBank Balance Inquiry ₱2.00
Card Replacement ₱150.00
SOA Hard Copy Request ₱100.00
RePIN Printing Request ₱50.00
OTC Withdrawal Fee ₱100.00
International Visa ATM Withdrawal $3.00
International Visa ATM Unsuccessful Withdrawal $1.00
International Visa ATM Balance Inquiry $1.00

Activity (DOLLAR ACCOUNTS) Charge

Local or International Visa Non-UnionBank ATM Withdrawal $3.00
Local or International Visa Non-UnionBank ATM
$1.00
Unsuccessful Withdrawal
Local or International Visa Non-UnionBank Balance Inquiry $1.00
Card Replacement $3.00
RePIN Printing Request $1.00
OTC Withdrawal Fee FREE

6.6.2. It is understood that the foregoing schedule of fees and rates are subject to change
by the Bank without prior notice to the Cardholder.

7. General

7.1. The total amount of any transactions carried out in any one day shall be limited to such
amounts and shall be subject to such other conditions imposed by the Bank from time to
time upon proper notice to the Cardholder through electronic means or upon written notice
to the Cardholder.
7.2. The Bank shall issue the Card only upon Cardholder’s completion of the application form
and submission of the required documents and the same has been accepted by the Bank
(see provision 6.4). The Bank may, at its discretion, and subject to the submission of proper
requirements, issue replacement or renewal Card to the Cardholder.
7.3. If the Bank is asked by the Cardholder to authorize a transaction, the Bank may take into
consideration any other previous transactions which have been authorized but have not
been debited to the Account. If the Bank determines that there are or there will be
insufficient available funds in the Account to pay the amount that would be due in respect
of such transaction, the Bank may, in its own discretion, refuse to authorize any or all of the
transactions. In which event, any or all transactions will not be debited to the Account. The
Bank shall not be liable for any loss or courses of action resulting from any such refusal to
authorize any transaction.
7.4. The Cardholder agrees to allow the Bank, its Affiliates and third-party service providers to
inquire, hold, or debit the account in instances of, but not limited to, garnishment, fraud or
 any error in credit made by the Bank initiated and instructed by the Cardholder. Should the
Account balance be insufficient to allow debit of such amount in order to correct said error
or mistake, you hereby authorize the Bank to debit the said amount plus interest and
charges, if any, from the time the amount becomes due to the Bank, from any other Account
in your name, whether singly or jointly with others, or whether maintained with the Bank or
any of its subsidiaries or affiliates

8. Termination

8.1. The Cardholder agrees that any intention on his/her part to close the Account shall be
notified through the Corporate Client except in cases where the Account has been
reclassified as a personal savings/regular checking account or regular US dollar savings
account.
8.2. The Bank, at its own discretion, may also initiate account closing and blocking of
transactions if any of the following scenarios happen:
8.2.1. The ePaycard kits are unclaimed beyond the period of thirty (30) days after the
account opening;
8.2.2. The Account has insufficient balance to pay corresponding bank charges;
8.2.3. The information provided to the Bank to open the Account is falsified or inaccurate
based on authentic document and/or verified reports; and/or
8.2.4. In cases of fraudulent or suspicious transactions in the Account as defined in the
AMLA or other related laws.
8.3. Executive ePaycard / Business Class Cardholders with Corporate Client initiated fund
credits falling under P100,000 for six (6) consecutive months shall be untagged as business
class (This shall only apply to Credit-Based EPA arrangements. Please contact your HR to
know more.) or shall be reverted back to a regular ePaycard savings/checking account
which may be subject to fees/charges when used for certain transactions.
8.4. After an Account is closed, the Bank has no obligation to accept deposits or pay any
outstanding Items or other debits. The Cardholder agrees to hold the Bank free and
harmless from refusing to honor any Item, credits or other debit on a closed Account.
8.5. The Agreement comprised in this T&Cs shall be deemed to remain in full force and effect
to any transaction that is completed prior to the Account’s termination even if the same is
not yet debited to the Account; except in cases where the continuation of the instruction or
action results to violation to any applicable laws.
8.6. Termination of the Agreement comprised in these T&Cs shall not prejudice any liability in
respect to things done or omitted to be done prior to its termination.

9. Compliance with Existing Law/s

The Cardholder warrants and attests that the usage of his/her Account will not violate any provision
of the Anti-Money Laundering Law and its amendment, other pertinent laws, government rules or
regulations. Should the Cardholder commit any violation thereof, or found to be involved in any
AMLA predicate crimes and other similar crimes, the Bank is hereby authorized to close or freeze
the Cardholder’s Account immediately without prior notice to the Cardholder. In such case, the
Cardholder agrees to render the Bank free and harmless from any liability which may result from
the Cardholder’s violation of said laws, rules, or regulations.

10. Governing Law

This Agreement and all other matters concerning issuance, usage, and possession of the Account
shall be governed by the laws of the Philippines.
11. Disputes

This In case of errors or questions about transactions made in the Account or any concerns
thereto, you may call the Bank’s hotline at (+632) 8841-8600. Only calls received and
acknowledged through these channels shall be considered received by the Bank for purposes of
these Terms and Conditions.

11.1. Upon report of any errors, questions or concerns, you will be required to provide personal
information and other details to the Bank for identification purposes.
11.2. If there is a claim of error or unauthorized transaction, you agree to cooperate with any
officers, service providers, employees, or agents of the Bank and/or law enforcement
agencies in the conduct of investigation to determine the cause of the error or the
unauthorized transaction. You understand and agree that the Bank may disclose
information about you and your Account should the Bank, at its own discretion, deem it
necessary to avoid or recover any loss by reason of the error or the unauthorized
transaction.
11.3. All transactions made prior to the reporting of the error or the unauthorized transaction shall
be conclusively binding to you. As such, the Bank shall not be liable for any loss or damage
you may incur prior to such report.
11.4. The Bank will, on a best-effort basis, investigate the complaint or question within a period
indicated in 12.5 to determine whether an error or unauthorized transaction occurred and
the cause thereof. Liabilities for loss and damages shall be governed by the provisions of
these T&C. Disputed transactions which have been properly processed, investigated and
resolved in your favor shall be credited/reimbursed back to your Account.
11.5. The Bank shall, based on its own assessment, resolve any complaints or requests within
the period indicated below:
1. Simple complaint/request refers to any complaint/request where frontline staff/officer
solution or immediate explanation or action can be rendered. A resolution is immediate
if it can be resolved without the need for third party intervention. Resolution must be
achieved within a seven (7)-day period.
2. Complex complaint/request refers to any complaint/request which needs
assessment, verification, or investigation with third- party intervention. Resolution may
be achieved ideally within a 45-day period.

12. Consumer Protection

The Bank is an entity regulated by the BSP. You may contact the BSP - Financial Consumer
Protection Department (FCPD) at (02) 8708-7087 or [email protected].

For complaints resolution, please be guided by the turnaround time set by the BSP and in line with
the Bank’s Consumer Assistance Management System (CAMS).

13. Miscellaneous

13.1. The Bank shall not be liable to the Cardholder for any loss suffered as a result of the Bank
being prevented from or delayed in providing any banking or other services to the
Cardholder due to force majeure or other circumstances or causes beyond its reasonable
control, including , without limitation, fire or other casualty, acts of God, epidemic, strike or
labor dispute, war or other violence, or any law, order, or requirement of any governmental
agency or authority.
13.2. These T&Cs and the banking practices and charges relating thereto may be changed by
the Bank at any time by notice thereof to the Cardholder. Any such changes will be effective
from the date of the notice or such later date as may be specified therein. However, if the
 change is made for security purposes and to prevent further losses, the Bank can
implement such change without prior notice. In cases of conflict between these T&Cs, and
the Bank’s ePaycard Suite Addendum signed and/or accepted by the Corporate Client, the
latter shall prevail.
13.3. ePaycards unclaimed after thirty (30) calendar days after account opening shall be
destroyed.
13.4. I hereby acknowledge and authorize: 1) the regular submission and disclosure of my basic
debit card & credit card data (as defined under Republic Act No. 9510 and its Implementing
Rules and Regulations) to the Credit Information Corporation (CIC) as well as any updates
or corrections thereof; and 2) the sharing of my basic debit & credit data with other lenders
authorized by the CIC, and credit reporting agencies duly accredited by the CIC.