Curriculum vitae

PERSONAL INFORMATION Jetmir NIKOLLI

Rr. “Kristo Dako”, Nd. 42, Hyrja 2, Ap. 7, Tirana (Albania)

+355675301191
[email protected]

Date of birth 10 Mar 1987 | Nationality Albanian

WORK EXPERIENCE
Senior System Engineer at Communication Progress (2023-Present)
▪ Oversee the daily management and maintenance of the organization's IT infrastructure, including
physical and virtual servers, network devices, and storage systems.
▪ Administer and maintain both physical and virtual server environments, ensuring optimal performance,
high availability, reliability, and robust security measures.
▪ Provide advanced technical support and guidance to end-users and junior administrators, resolving
complex technical issues promptly and efficiently, both remotely and on-site, to minimize downtime
and disruptions.
▪ Implement and enforce security policies, procedures, and best practices, proactively safeguarding
against security threats and vulnerabilities.
▪ Develop and maintain comprehensive backup and disaster recovery strategies, guaranteeing data
integrity and ensuring seamless business continuity.
▪ Maintain documentation of system configurations, network layouts, and troubleshooting procedures,
regularly updating, and improving documentation as required.
▪ Maintain detailed documentation of system configurations, network layouts, and troubleshooting
procedures.
▪ Collaborate effectively with cross-functional teams, contributing to various projects and initiatives that
enhance the organization's IT infrastructure and overall performance.

Senior System Administrator at Albanian Ministry of Defense (2021-2023)

▪ Proficiently administered network services, including the design and implementation of a
Domain Controller with Active Directory, Exchange Mail SRV and WSUS servers to ensure
seamless communication and system updates.
▪ Responsible for the maintenance and administration of computer networks, encompassing both
classified and unclassified systems.
▪ Planned, coordinated, and executed network security measures to protect sensitive data, software, and
hardware assets from security threats and vulnerabilities.
▪ Conducted user training sessions in network applications, ensuring end-users were proficient in utilizing
network resources efficiently. Configured security settings to provide secure access to authorized
personnel.

Senior Server Administrator at (C.I.S.A) (2017-2021)

▪ Expertly administered critical infrastructure components, including the Domain Controller, Active Directory,
and various essential services to ensure seamless operations and user access.
▪ Successfully managed virtualized environments, including Hyper-V and Citrix systems, optimizing resource
utilization and system performance.
▪ Conducted data backups and disaster recovery operations.
▪ Created, updated, and maintained user instructions, procedures, and technical documentation, fostering user
proficiency and providing comprehensive support for end-users.

Chief of Service Desk at (C.I.S.A) (2015-2017)

▪ Oversaw the daily operations of the Service Desk, ensuring smooth workflow and timely issue
resolution.
▪ Diagnosed and troubleshooted hardware, software, network, and system problems, efficiently replacing
defective components when required.
▪ Provided comprehensive training and support to Service Desk personnel and end-users, improving
overall user proficiency.
▪ Maintained an inventory of critical parts for emergency repairs, reducing downtime.
▪ Led a dedicated team responsible for managing and resolving issues for approximately 5,000 end-users
across classified and unclassified networks, serving all personnel of the Albania Armed Forces,
effectively coordinating resources, and optimizing issue resolution.
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 Curriculum vitae

System Admin at Communication and Information System Agency (C.I.S.A) (2006-2015)

▪ Set up equipment for employee use, ensuring the proper installation of cables, operating systems,
and necessary software in both classified and unclassified networks.
▪ Took responsibility for the design, building, and management of critical infrastructure components,
such as domain controller servers, WSUS servers, and Active Directory. Applied group policies to
users, ensuring optimal system configurations and security.
▪ Administered a wide range of network services, including directory services, file sharing, printing, and
email, ensuring uninterrupted and seamless operation for the organization.
▪ Provided remote support to end-users, resolving various technical issues, and ensuring uninterrupted
workflow.
▪ Coordinated CIS tasks internally between different IT sections, optimizing workflow and efficiency.
▪ Installed and performed minor repairs on hardware, software, and peripheral equipment, strictly
adhering to design and installation specifications.
▪ Executed daily tasks in a large, complex, and classified ICT environment, managing over 5,000
end-user devices.

EDUCATION & CERTIFICATIONS

✓ Bachelors in computer engineering, Metropolitan University, Tirana (Albania) (2013-2016)
✓ VMware_Anywhere_Workspace_Solution_Essentials
✓ VMware_Modern_VDI_Daas_on Any_Cloud - Technical Essentials
✓ VMware_Modern_VDI_DaaS_on_Any_Cloud
✓ VMware_Server_Virtualization_Fundamentals_2021
✓ Vmware_VTSP - SV (Server Virtualization 2021)
✓ VMware_VTSP_Desktop_Virtualization_2023
✓ VMware_VTSP-HCI_ (Hyper-Converged Infrastructure 2020)
✓ VMware_Workspace_Security_VDI
✓ VMware - VOP_CP(Cloud_Provider_2023)
✓ VMware - License_Expert_2020
✓ VMware_VSP - Anywhere_Workspace_2023
✓ VMware_VSP_vROPS(vRealize_Operations_2021)
✓ VMware_VSP - Multi-Cloud_Infrastructure_2023
✓ Cisco CCNA at "Harry Fultz" Community College, Tirana (Albania)
✓ NATO Personnel Security Clearance.
✓ Albanian Personnel Security Clearance.
✓ Critical_Infrastructure_Protection.
✓ Microsoft_Server_2012_Training at “Combined Endeavor 12” Grafenwoehr, Germany.
✓ Letter of Appreciation by KFOR ACOS Support.
✓ Certificate of Appreciation by KFOR Commander.
✓ NATO NCI - Legal Office - Ethics & Anti-Fraud.
✓ NATO CCDCOE -Cyber Awareness course for System Administrators.
✓ NATO CCDCOE -Information Security Management System.
✓ NATO CCDCOE-Network and Log Monitoring.
✓ NATO HQ - Cyber Hygiene.
✓ NATO CCDCOE - IT Systems Attacks and Defense.
✓ IBM Db2 for LUW V11.x Database Administration.
✓ Dell_Clients for VDI Credential 2023
✓ Dell_ MidRange Storage for CSP Credential 2023
✓ Dell_ Data Center Portfolio Credential 2023
✓ Dell_ Converged Infrastructure Credential 2023
✓ Dell_PowerEdge_14G_Tech _Management Hardware.
✓ Dell_EMC_Storage_Integration_with_VMware_vSphere_Best_Practices.
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 Curriculum vitae
✓ Dell_EMC_Data_Storage_Essentials_Overview.
✓ Dell_PowerProtect_Cyber_Recovery_Solution_Overview
✓ Dell_Data_Center_Networking_Product_Line_Overview
✓ Compliance_Training_for_Dell_Partners.
✓ Dell_Clients_for_VDI_Strategy_and_Portfolio_Overview.
✓ Dell_Technologies_Advantage_Accelerate_Ideas_to_Innovation_Customer_Presentation.
✓ Cloud_Client_Workspace_and_Dell_thin_clients_Product_Line_Overview.
✓ Dell_Client_Solutions_Strategy_and_Portfolio_Overview.
✓ FCA_FortiGate_7.4_Operator.
✓ Fortinet_FCF_Introduction_to_the_Threat_Landscape_2.0
✓ Fortinet_Certified_Associate_in_Cybersecurity.
✓ Fortinet_Certified_Fundamentals_in_Cybersecurity
✓ Fortinet_FCF_Technical_Introduction_To_Cybersecurity_1.0
✓ Fortinet_FCF_Getting_Started_In_Cybersecurity_2.0

LANGUAGE SKILLS
- Albanian (Mother tongue)
- English (B2)
- Italian (C1)
TECHNICAL SKILLS
• Strong knowledge of virtualization technologies like VMware, Hyper-V, Citrix.
• Proficiency in system and network administration, including Windows and Linux operating systems.
• Cybersecurity knowledge.
• Strong Background in Microsoft Windows Servers and Clients.
• Strong background in PC hardware and software.
• Strong background in PC troubleshooting.
• Backup and Recovery (Veeam B&R).
• Knowledge in FortiGate firewalls.

SOFT SKILLS
• Good communication skills
• Problem-Solving
• Teamwork
• Adaptability
• Project Management
• Customer Service

Driving License: B

ADDITIONAL INFORMATION
References available upon request.

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