AHMED HABEEB ALVI

SENIOR SYSTEM/NETWORK ADMINISTRATOR

E +966536352491  [email protected] q https://www.linkedin.com/in/ahmed-
habeeb-alvi/
e Saudi Arabia

SUMMARY CERTIFICATION
With over 18 years of dedicated experience in IT management, I am a Microsoft Certified Solutions Associate
results-driven professional known for my expertise in optimizing (MCSA) 2016
technology infrastructures across diverse industries, including Hotel
Management, Retail,Consultation,IT Service Desk Management and ITIL V3
military sectors.My versatile skill set encompasses solid technical skills,
project management, and strategic thinking, allowing me to consistently Member of Saudi Council of Engineers
deliver innovative solutions that drive operational efficiency and
enhance organizational performance.
Certified Ethical Hacker (CEH) V10 (2019)

OCA (oracle Certified Associate)

EXPERIENCE
SENIOR SYSTEM/NETWORK ADMINISTRATOR Advance Diploma in Computer
Programming Jeddah international
SALIENTCRGT (GOVCIO) Saudi Arabia
Computer Centre (2000)
2021 - Present Jubail
I work in collaboration with U.S. military instructors to provide training to the
Saudi Naval forces at the naval base. My responsibilities encompass the
supervision of all IT operations at the facility. It is my duty to guarantee the
PROJECTS
continuous functionality of all systems.
IT Infrastructure Migration
• Provide on-site assistance with hardware, software, firewalls and other IT
equipment 01/2014 - 09/2014 Jeddah
• Managing Microsoft Office 365 office automation environment Engage with the migration process of Active
• Assist clients with technology planning, IT project management, reporting Directory ; Email server, OS upgrade, users profiles
and compliance between RADWA trading co and AL-NUJIMA.
• Create technical documentation and manuals • over 250 users
• Conduct remote troubleshooting
• Follow up with clients to ensure their systems are functional; provide
verbal and written intermediate feedback; coordinate with senior IT staff IT Infrastructure Migration
personnel to develop final incident/ticket documentation 01/2019 - 01/2020 Jeddah
Participate in the migration process of Active
SENIOR IT ENGINEER Directory, email server, operating system upgrades,
and user profiles between WSP Co and Louis
ATOS Saudi Arabia Berger.
06/2018 - 10/2021 Jeddah • Over 100 user
Atos is the largest company provide IT service Desk Management system
across the globe.
IT Service Desk Management System
• Monitor and maintain the organization's IT infrastructure, including
servers, networks, and storage systems
Development
• Provide advanced technical support to address complex IT issues that 09/2022 - 01/2023 Jubail
cannot be resolved by junior staff Successfully designed an IT Service Desk
• Assist end-users and junior team members with troubleshooting and Management system, featuring components such
problem resolution as a Service Desk Dashboard, asset management,
• Implement and maintain security measures to protect the organization's Knowledge Management, password wallet, and
data and systems more.
• Install, configure, and maintain software applications and services • www.rsnfess.online
• Monitor network performance and troubleshoot connectivity issues • https://rb.gy/z6i34
• Deploy, configure, and maintain servers, including virtualization platforms
and cloud-based servers
EXPERIENCE SKILLS
IT ENGINEER Administration
WSP CONSTRUCTION CONSULTING CO Saudi Arabia
01/2018 - 01/2018 Jeddah Asset Management
Responsible for the computer systems within an organization. Used skills in
technology and implementation to troubleshoot and design new information Vendor Management
technology systems.
• Using service desk ticketing system to work through and resolve support
Project Management
requests for fixing faults and fulfilling requests
• Resolving IT related calls covering Saudi Arabia,Kuwait and Oman
• Supplier management for KSA IT Service Desk Management
• Manage of small to medium projects and tasks
• Assisting other IT team members (fellow second line, and first line
engineers) in resolving calls
Time management Leadership skills
• Mentoring of team members in technical knowledge
• Deploy, configure, and maintain servers, including virtualization platforms Strategic thinking Teamwork
and cloud-based servers

SENIOR IT SUPPORT SPECIALIST Hard Skills

CHALHOUB GROUP Saudi Arabia
Windows Server SCCM
05/2008 - 05/2017 Jeddah
IT professional in the retail industry, with a wealth of experience in Point of
Sale (POS) systems Virtualization Active Directory
• Responsible for diagnosing & resolving hardware, software & end users
problems Citrix Office 365
• Working within a TCP/IP network environment, including DHCP, DNS and
Ethernet
• Develop a Point of Sale (POS) system and deploy it across various retail Cloud computing Azure
locations
• Responsible for Installing Microsoft Navision, Oracle retail system using Disaster Recovery Network Security
multi tire architecture
• Configuring and managing backup & restore procedures
• Deploying new hardware, server backups & evaluating new software. & SharePoint Power BI Database
security risks
POS AI DHCP DNS
IT Assistant Manager
WHITE PALACE HOTEL AND RESORTS Saudi Arabia
Sales Force SNOW
04/2006 - 04/2007 Makkah
overseeing and maintaining the hotel's technology systems to meet their
technology needs and enhance the overall guest experience
• Responsible for overseeing the reservation system, police department- LANGUAGES
related software, key management software, and various other
applications English
• Monitor operating costs, budgets and resources Proficient
• Communicate with management and evaluate their needs and
specifications Arabic
• Provide technical support, training to the staff Native

Urdu
EDUCATION Native

Master of Science (M.Sc.) in Cybersecurity

EC-Council University United States ACHIEVEMENTS
01/2018 - 01/2021

Executive Master in Business Administration (E.M.B.A) in

 Appreciation letter from the Saudi
Naval for the extraordinary
performance
Cybersecurity
Sabi University France
01/2020 - 01/2021

Bachelor of Science (B.Sc.) in Information Technology

Sikkim Manipal University India
01/2000 - 01/2004