HIGH COURT OF MANIPUR

HCM/C-84/2017-Estt.-I Dated: 06/02/2018.

Supply, Testing, Installation and Maintenance of

CCTV Surveillance System for High Court of
Manipur

Office of the Registrar General,

High Court of Manipur,
Mantripukhri, Imphal – 795002.

e-mail: [email protected]
Phone: (0385)2422968

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1. INTRODUCTION

The High Court of MANIPUR invites online bids (Technical & Financial) for
“Supply, Testing, Installation and Maintenance of CCTV Surveillance
System for High Court of Manipur”.

2. QUANTITY

I. IP PTZ Camera (Outdoor Type) – 3 Nos

II. IP Fixed Dome/ Bullet Camera (Indoor & Outdoor type)– 70 Nos
III. IP Video System – 3 Nos
IV. Power cabling with Power Sockets and Data/Video Cabling, Crimping,
Casing & Caping etc. per meter (Quantity to be decided after site
survey by vendor)

The total requirement of quantity mentioned above is to be supplied, tested,

installed and maintain in the High Court of Manipur as per Annexure-1.

3. SPECIFICATION
CCTV components should have the specifications mentioned in Annexure
2A, Annexure 2B, Annexure 2C and Annexure 2D.

4. SCOPE OF WORK

4a) Supply, Testing, Installation and Maintenance of CCTV surveillance

system at various locations in High Court of Manipur campus at Imphal.

4b) Installation & Working satisfactory report:

The Successful Bidder, shall supply the hardware as per the specifications
referred in clause 3.

All hardware shall be delivered at the High Court of Manipur at Mantripukhri.

The hardware shall then be checked and tested in the High Court Premise in
presence of High Court technicians. The High Court of Manipur will issue
Installation & Working satisfactory report. This is required for further
process of auditing, payment, lodging the complaints etc.

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 4c) Payment Processing: Only after issuance of such certificate as
mentioned above with a proper documentation of the successful bidder, the
payment shall be processed by the High Court of Manipur.

5. QUALIFICATIONS CRITERIA

The bidder shall possess the following qualifications as minimum

conditions:

a) Technical Specifications - Compliance sheet is to be Filled/Enclosed in

column 3 of Annexures 2A, Annexures 2B, Annexures 2C and
Annexures 2D.

b) The bidder should have a turnover of at least Rs. 25 lakh per year from
dealing with IT products in the last three years i.e. for the year 2014-
2015, 2015-2016 & 2016-2017.
Bidders who have experience in installation of CCTV may be preferred.
Turnover Information and documentary evidence to support this
response shall be attached as per Annexure-3.

c) The successful bidder should be a manufacturer or an authorized dealer

and shall submit Manufacturer Authorized Form (MAF) as per
Annexure-4.

d) Experience in relevant area is to be summarized and enclosed as per –

Annexure–5.

e) Financials is to be indicated in the format at Annexure-6 inclusive of all

Taxes, Levies, freight, forwarding, other expenses, etc. Conditional price
bid would not be acceptable to tendering authority.

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 f) Note:
(1). Uploading of Annexure-1 and Annexure-7 is NOT required.
(2). Uploading of Annexure-2A, Annexure-2B, Annexure-2C, Annexure-
2D, Annexure-3, Annexure-4, Annexure-5 and Annexure-6 are
mandatory.
g) Bidders should be GST complaint and should submit the proof of GST
registration. A copy of GST/VAT/ST/CST No. allocated by the Sales Tax
Authorities, as well as PAN number of the firm allotted by the Income
Tax authorities should be submitted. The bidder should be registered
with Service tax department of the Government.

6. PERIOD OF WARRANTY

a) The warranty shall be for a period of 2 (Two) Years with comprehensive

onsite support for all the Hardware parts.

b) If additional period of warranty is provided by the vendor at the same

cost, that will be an added advantage.

7. EARNEST MONEY DEPOSIT (EMD): Each bidder shall pay Rs. 30,000/-
(Rupees Thirty Thousand) only as the Earnest Money Deposit in the form of
demand draft. The demand draft should be drawn on a
nationalized/scheduled bank valid for minimum 90 days and in favour of
“Registrar General, High Court of Manipur” payable at Imphal. The tender
without the EMD would be rejected outright.

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8. PERIOD OF RATE CONTRACT

This rate contract shall be valid for a period of 24 (Twenty Four) months
from the date of entering into the agreement. High Court of Manipur reserves
the right to place orders for additional quantities as and when required
during this period.
9. RESPONSIBILITY OF THE SUCCESSFUL BIDDER

The responsibilities of the Successful bidder are as follows:

a) Supply, Testing, Installation and Maintenance of CCTV as per
Annexures-2A, Annexures-2B, Annexures-2C and Annexures-2D.

b) Comprehensive onsite maintenance for 2 (Two) Years including all the

Hardware that are going to be supplied by the vendor as in clause 6 for
period of warranty.

c) An agreement has to be executed in this behalf in the form approved by

the High Court of Manipur. – Draft Service Level Agreement(SLA) is
at Annexure-7. (Subject to final approval by the High Court of
Manipur).

d) The vendor should install all the items at specified site without any
additional charge.

10. OTHER TERMS OF CONTRACT

10.1) Quote: The bidders shall quote in Indian Rupees and the quoted
price shall be inclusive of all taxes, duties, statutory levies,

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 supplying, installing, commissioning, freight & forwarding. Any
Change in the quoted price is not allowed after the submission of the
bid.
10.2) Licenses: All licenses should be in the name of the “Registrar
General, High Court of Manipur, Imphal”.

10.3) Performance Bank Guarantee(PBG): The successful bidder is

required to furnish an unconditional and irrevocable Bank
Guarantee for an amount equivalent to 10% of total price as quoted
in the financial bid within 15 days of issue of purchase order valid
for the period of contract + 1 month. Else, EMD amount would be
forfeited.

10.4) Unresponsive Bids: Bids with incomplete documentation may be

treated as non-responsive and summarily be rejected. Bidders are
hereby directed to ensure that all documentation/supporting
documentation including documentary evidences in support of
qualification criteria, testimonials etc., are complete and submitted
as part of the Bid.

10.5) Award of Contract: The Contract will be awarded to the

successful Bidder whose Bid has been determined to be substantially
responsive and has been determined as the Best Value Bid. The
decision of High Court of Manipur is final in this regard.

10.6) Reports: Report to be collected from the High Court of Manipur by

the successful bidder – After Supply, Testing and Installation of
CCTV at respective Locations, the successful bidder shall collect the
report as contemplated in Clause 4(b).

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10.7) Payment to Successful Bidder: The payment terms shall be as
follows: -

(i) Payment shall be processed in full on receipt of the installation

report and working satisfactory report as referred in clause 4(b)
and clause10.6 of the tender notification document.

(ii) High Court of Manipur is entitled to make recoveries of penalties,

excess payment and applicable taxes from bidder’s bill if lawfully
needed.

10.8) Penalty for delivery and installation: If successful bidder fails to

supply and install the hardware within 60 (sixty) days from the date
of issue of Purchase Order, a penalty of 1% of the total cost of the
particular hardware per week will be charged and deducted from the
amount payable to bidder. For supplies and installation beyond two
weeks, penalty of 2% per week will be charged until the delivery &
installation is complete.

10.9) Termination of contract: High Court of Manipur reserves the right

to cancel the contract placed on the bidder if:
a) The bidder commits breach of any of the terms and conditions.

b) The bidder goes in to liquidation voluntarily or otherwise.

c) The service is found unsatisfactory during the warranty period.

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10.10) The Earnest Money Deposit (EMD): may be forfeited:

a) If the bidder withdraws its bid during the period of bid

validity.
OR
b) In case of successful bidder, if the bidder fails to sign the
contract and furnish the Performance Bank Guarantee (PBG) as
per clause10.3 from the date of the order.

10.11) Unsuccessful bidder’s Earnest Money Deposit (EMD): will be

discharged as early as possible.

10.12) Successful bidder’s Earnest Money Deposit (EMD): will be

discharged upon the bidder furnishing the Performance Bank
Guarantee (PBG) as per clause 10.3 along with all other
compliances of Supply, Testing, Installation etc.,

10.13) Location not ready: In case it is found that, the location

(installation point) is not ready for installation, the vendor has to
make extension of data cable from the nearest Network Switch.

10.14) Variation in Quantity: The quantity of items to be procured is

indicative & the same may vary.

10.15) Service Centre of the Bidder: Bidder should have at-least one
authorized Service Centre in the State of Manipur and the same shall
be furnished to this office at any time on demand. In case the Bidder
does not have one, the bidder will have to open/arrange a Service
Center within one month of the issue of the Purchase Order.

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 10.16) The bidder should not be blacklisted: by Central Government
/Government of Manipur/any Other State Government/UT or its
agencies for any reasons including for corrupt or fraudulent
practices or for indulging in unfair trade practices or for backing out
from execution of contract after award of work.

10.17) Pending Judicial Case: Neither the bidder nor the OEM should
have any pending case with Central/State/UT pertaining to
fraud/any corrupt practices in India.

10.18) Technical Manuals: All equipment will have to be supplied with all
the detailed operational & maintenance manuals at free of cost.

10.19) Currency Rate Variation: High Court of Manipur is not responsible

for variation in foreign currency exchange rates.

10.20) Validity of the Bid: The bid validity is 180 days from the date of
opening the Financial Bid.

10.21) Legal Jurisdiction: All legal disputes are subject to the jurisdiction
of High Court of Manipur only.

11. SUBMISSION, RECEIPT, AND OPENING OF BIDS TIME LINES:

a) Submission: The original proposal shall be prepared and uploaded in

the e-procurement portal of Government of Manipur namely
manipurtenders.gov.in. The completed price bid must be uploaded on or
before the due date.

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 b) Last Date for Bid Submission:

The last date for bid submission through e-procurement portal and the
date of opening of tenders will be as mentioned below:

a) DATE FOR PRE BID MEETING: 20.02.2018 @ 11:00 am

b) LAST DATE FOR SUBMISSION OF BIDS: 01-03-2018 @ 10:00 am
c) DATE FOR OPENING OF BIDS: 01.03.2018 @ 11:00 am
d) Date of opening of Financial Bids of Technically Qualified
Bidders: Within 3(three) days from the date of declaring
technically qualified bids.

12. BID FORMAT: The tender is a two bid cover system. Technical Bid and
Financial bid are to be submitted separately in e-Procurement portal only.
The formats for bid evaluations are enclosed at Annexures 2A, 2B, 2C, 2D,
3, 4, 5 & 6.
After technically qualified bids are identified, financial bids will be opened.
Financial bids shall quote all-inclusive price i.e. price inclusive of all taxes
and all other levies, Supply, Testing, Install, Maintenance, freight &
forwarding expenses etc., for supply, delivery and installation of the CCTVs.

(a) Technical bids shall include format Annexures 2A, 2B, 2C, 2D 3, 4
and 5.
(b) Financial bid shall be submitted in the format as mentioned in
Annexure–6. Financial Bid/Bill of Quantity (BOQ) shall be
downloaded, filled up properly and uploaded in the financial bid
after digital signature.

13. PRICE BID EVALUATION: The Technical bid will be opened as scheduled
clause 11(b) in e-Procurement portal. Further financial bids of technically
qualified bidders will be opened in e-portal as per the schedule in clause
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 11(b)–(c). The Contract will be awarded to the successful Bidder, whose Bid
has been determined to be substantially responsive by the High Court of
Manipur and has been determined as the Best Value Bid.

14. HIGH COURT OF MANIPUR will not be liable or responsible for any delays
due to postal/online failure or other reasons.

15. HIGH COURT OF MANIPUR reserves the right to cancel the tender, without
assigning any reasons and also the right to change the quantity as per its
requirements.

(A. Guneshwar Sharma)

Registrar General,
High Court of Manipur

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 Annexure – 1
CCTV HARDWARE TO BE ALLOTTED TO THE HIGH COURT OF MANIPUR

Sl. Location Quantity of Hardware required Hardware

No.
1 Out Door 3 IP PTZ Camera (Outdoor Type)
Building top
2 Boundary Wall 10 IP Fixed Dome/ Bullet Camera
(Outdoor type)
3 Corridors, 60 IP Fixed Dome/ Bullet Camera (Indoor
Staff Rooms type)
4 Server Room 3 IP Video System

STATEMENT SHOWING THE SPECIFICATIONS

Annexure – 2A

S. Specifications Conformance
No. Yes/ No
1.0 General Requirements

i) It is intend to purchase CCTV System to cover sensitive areas

of the High Court of Manipur, Imphal and the connectivity of all
the cameras to NVRs through cable for completion of project.
(Note: High Court’s existing Network Switches will be used
for installation of CCTVs)

ii) Application of the CCTV Surveillance should include

the generating alarms, recording on the basis of motion detection
and private zone masking.

iii) The Recording of CCTV cameras should be clear & the

recording resolution should be D1 quality. The NVR should
also give minimum 25fps per channel on live display and
recording.

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iv) The Recording & display can be viewed on network and by the
individual department where the NVRs are installed.

v) The recording of the NVR can be viewed on the remote

location on network. The recording also should be record on
remote location.
vi) If the NVR generated any alarm it should be E-mail to the desired
person as required by authority.
vii) All the CCTV cameras and NVRs should have certification as
given in specifications. The Certificate Should be attached with
the bid.
viii) The bid must be complete with all equipments and
required accessories along with necessary power system
plugs, Video connectors and brackets.

ix) The authorization that the items quoted by bidder are

in production and latest in this technology as on delivery of
the material. The after sale service support by minimum 2 years.

x) The all outdoor weather proof housing should be IP66 with

heavy duty brackets.
xi) All the software and the firmware are upgrades shall be free
of charges for at least 2 years. Free of cost Complete
Maintenance of every product including accessories for two
years from the date of installation.

xii) The CMS software of NVR Should support at least 26

cameras on LAN or WAN network.
xiii) The PTZ Cameras, IP Cameras, NVRs and LCD monitors should
be of reputed brands.

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 Annexure – 2B

Technical specifications mentioned below are the minimum. Any better specification will
also be accepted

IP PTZ Camera (Outdoor Type) *Quantity(s): 3 Nos.

S. Description Requirement
No. fulfils or not
(Yes/No).
1 Auto tracking IP PTZ Dome Camera
2 Image Sensor: 1/3" 3MP Progressive scan CCD

3 Minimum Illumination : Color : 0.01 Lux / F1.4 , 0

Lux IR On
4 Shutter Speed : Auto/Manual, 1/3(4)~1/10000s
5 White Balance : Auto/Manual
6 Automatic Gain Control (AGC): Auto/Manual
7 Back Light Comp. : BLC/ HLC/ DWDR
8 Lens : 2.8~12mm motorized lens
9 S/N Ratio : More than 50dB

10 Panning Range & Speed : 0°~360°, Max. 400°/Sec

11 Tilting Range & Speed : 0°~180°, Max. 400°/Sec
12 Auto Panning : Yes
13 Video Compression : H.264/MJPEG
14 Video Streaming : Main Stream:3M (1 ~ 25/30 fps) /
1080 p (1 ~ 25/30fps)
15 Resolution : 3M(2048×1526) / 1080P(1920×1080) /
D1(704×576/704×480) / CIF(352×288/352×240)
16 Privacy Masking : Up to 4 areas

17 ICR : Auto(ICR)/Color/B/W
18 Smart Phone : iPhone, iPad, Android, Windows
Phone
19 Protocol : IPv4/IPv6, HTTP, HTTPS, SSL, TCP/IP,
UDP, UPnP, ICMP, IGMP, SNMP,RTSP, RTP,
SMTP, NTP, DHCP, DNS, PPPOE, DDNS, FTP, IP
Filter, ONVIF Profile S
20 User Account : 10 Users

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21 IR : IR Range of 150 Mtr.

22 Optical Zoom: 36x

23 Operating Temperature : -30°C~+60°C/

Less than
95%RH
24 Weatherproof Standard : IP66

25 Regulatory : CE, FCC,UL and RoHS

26 Make and Model: (exact details to be

provided by the
bidder with its official brochure)

Annexure – 2C

IP Fixed Dome/ Bullet Camera (Indoor & Outdoor type) *Quantity(s): 70 Nos.
Sl. No. Description Requirem
ent
fulfils or
not
(Yes/No).
1. General Type : 2 MP or better
2. Camera Image Sensor : 1/2.8" Type Progressive Scan CCD
3. Resolution : Up to 1,280 x 1,024
4. Min. Illumination : Color : 2 Lux @ F1.4; B/W : 0.1 Lux @
F1.4
5. Image Enhancement : Backlight Compensation/3D-DNR/
Exposure Control/Sens-up Control /AGC/White Balance/
Privacy Masking / EIS / Sharpness
6. Video/Audio Video
Compression : H.264 / MJPEG
7. Frame Rate : 30 fps @ 1,080p
8. Network Ethernet : 10/100 Ethernet
9. Security : Password Protection, HTTPS(SSL, TLS)

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 10. Protocol : TCP/IP(IPv4), HTTP, HTTPS, RTP, RTSP, UDP,
DHCP,
FTP, SMTP, NTP, ARP, ICMP, DDNS(LG), PSIA
11. ONVIF : Yes
12. IR : IR range of 30 mtr
13. SD Card Slot : Yes
14. Certification : UL, FCC, CE
15. Connections : 6 and More
16. Make and Model: (exact details to be provided by the
bidder with its official brochure)

Annexure – 2D
IP Video System *Quantity(s): 3 Nos.
Sl. Description Requirement
No. fulfils or not
(Yes/No).
1 Processor : Quad-core embedded processor
2 User Interface : GUI
3 Operating System : Pre-loaded Licensed OS
4 IP Camera Input : Min 26 Channel
5 Two way talk : 1 Channel O/P and 1 Channel I/P
6 Video O/P : 1 HDMI , 1 VGA
7 Compression : H.264 / MJPEG
8 Video Resolution : 2560 X 1920 , 2048 X 1526, 1920
X 1080, 1280 X 720
9 Video Recording : 120 Mbps
10 Video Display Split : 1/4/8/9/16
11 Video Loss : Support
12 Camera Blank : Support
13 Alarm Input/Output : Min 12 channel / Min 3 Channel
14 Hard Disk : Min 4 SATA ports, Raid
(Redundancy), 16TB Hard disk should be included
15 Smart Phone : iPhone, iPad, Android, Windows Phone
16 Protocol : IPv4/IPv6, HTTP, HTTPS, SSL, TCP/IP,
UDP, UPnP, ICMP, IGMP, SNMP,RTSP, RTP, SMTP, NTP,
DHCP, DNS, PPPOE, DDNS, FTP, IP Filter, ONVIF Profile S
17 User Account : 10 Users
18 Trigger Event : Recording, Alarm, Video Push, Email, FTP

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 19 Recording Mode : Manual , Schedule , STOP
20 Search Mode : Time/Date , Alarm , Motion Detection ,
Exact Search (accurate to second), Smart Search
21 Playback : Play, Stop, Pause, Rewind, Fast Play, Next
file, Previous file, Next Camera, Previous Camera, Full
Screen, Backup Selection
22 Backup Mode : USB Device / Internal SATA / Network
23 Interface Ports : 2 x USB 2.0, 1RS485 , 1 RS232,1RJ45
24 Ethernet Ports : 1 RJ-45 port (10/100M/1000M)
25 Power Supply : AC 100V~240V 50/60Hz
26 Regulatory : CE, FCC,UL and RoHS
27 Make and Model: (exact details to be provided by the
bidder with its official brochure)

* The quantity mentioned above is subject to change; however

for finding out the lowest bidder the above mentioned quantities
will be used

Annexure – 3

Format for Turnover information

Total turnover of the bidder during the preceding 3 years:

Turnover in INR
Financial year
(Rs. In Lakhs)
2014-15
2015-16
2016-17

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 Annexure -4

MAF (Manufacturer Authorization Form)

Date:

Ref Number: HCM/C-84/2017-Estt.-I Dated 06/02/2018

To:
The Registrar General,
High Court of Manipur,
Imphal.
e-mail: [email protected]

Dear Sir/Madam,

SUB: Supply, Testing, Installation and Maintenance of CCTV at the High

Court of Manipur.

We authorize M/s XYZ Limited to offer their quotation, negotiate and conclude
the contract with you against the above invitation for tender offer.

We hereby extend our full guarantee and warranty as per terms and conditions
of the tender and or the contract for the equipment and services offered against
this invitation for tender offer by the M/s XYZ Limited.
We hereby commit to the tender terms and conditions and will not withdraw
our commitments during the process and or the period of contract.

Yours Faithfully,
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 Annexure – 5

Experience Statement

Experience in the relevant areas with the clients (Attach separate statement)

Value of
Name of the
Sl. the work
Year client Scope of the work
No. (in Rs.
organization
lakhs)
1 2014-15
2 2015-16
3 2016-17

(Please attach the relevant certification from the Client Organization along
with a certified copy of the Purchase order)

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 Annexure – 6

Financial Bid Format for the CCTV hardware

1. All prices should be quoted inclusive of all taxes.

2. Prices should be quoted in Indian Rupees

3. Quoting incredibly low value of items with a view to subverting the

Tender process shall be rejected straight away and EMD of such
Vendor will be forfeited.

Unit
Sr. Unit Price GST / any Price
Item Description
No. (Rs.) other Tax (inclusive of all
applicable
Taxes)
1 IP PTZ Camera (Outdoor Type)

2 IP Fixed Dome/ Bullet Camera

(Indoor)
3 IP Fixed Dome/ Bullet Camera
(Outdoor type)
4 IP Video System

5 Power cabling end to end

integration
Price per meter:- Casing, Cabling,
Capping, Crimping with Power
Sockets
6 Data/Video Cabling end to end
integration Price per meter:-
Casing, Cabling, Capping, Crimping
with Data/Video Sockets
7 Cost of AMC for another 3 years
8 Cost of AMC for another 5 years
Total Price
(Inclusive of all Taxes for Row Nos. 1 to 6)

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The Total Price of above financial bid inclusive of all taxes & expenses for
2(Two) years on-site maintenance & support will be taken as the basis for
evaluation of financial bids. Row Nos. 7 and 8 will not be considered for
evaluation of financial bids.

ANNEXURE–7

Service Level Agreement (SLA)- (Template/Model).

THIS AGREEMENT executed on this day of ________________ between the High

Court of Manipur, Mantripukhri, Imphal-795002, represented by its Registrar
General, presently Shri AND _________Co., represented by its
Authorized Signatory Shri ‘X’ which expression shall include unless the context
otherwise requires its successors and permitted assigns.

Whereas the High Court of Manipur vide orders dated ________________, after
processing in Tender Notification No : _________ had issued purchase order for
purchase of :-
I. IP PTZ Camera (Outdoor Type) – 3 Nos
II. IP Fixed Dome/ Bullet Camera (Indoor & Outdoor type)– 70 Nos
III. IP Video System – 3 Nos
IV. Power cabling with Power Sockets and Data/Video Cabling, Crimping,
Casing & Caping etc.

- to be supplied to the High Court of Manipur listed in the vide Tender

Notification No.__________ the bid proposed for supply of CCTV hardware by the
company is accepted by the High Court of Manipur and the purchase order is
placed with the seller to supply, testing, installation and maintenance of CCTV
in the respective locations as per in Annexure-1 with 2(two) years of
comprehensive warranty with onsite support as per clause 9(b) of the tender.

Further as per clause 8 of the tender notification document, the rate contract
agreement is valid for a period of 24(twenty four) months from the date of
agreement and High Court of Manipur reserves the right to place orders with the
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SELLER, to supply and install CCTV Hardware at the rate agreed upon.
Therefore, as per the terms of the tender document and as per the
recommendations of

Hon’ble High Court of Manipur, by its Purchase Order No. _________________

Dated______________ requested the SELLER for supply and install CCTV
hardware to the High Court of Manipur as per the Annexure-1.

1. Now this agreement WITNESSTH AS FOLLOWS

In consideration of the agreed price, the SELLER hereby agrees to sell, supply,
test, install and maintain CCTV hardware of the required specifications and the
High Court of Manipur agrees to purchase the same on the following terms and
conditions.

2. Non working/ Non functioning/ defective/ broken

CCTV hardware should be replaced with new one by the vendor at its own cost
and risk within 30 days from the date on which the vendor has been informed of
such damage.

3. Supply, Install, Configure and Commissioning

3a) Report to be collected from the High Court:–The SELLER, shall supply
the CCTV hardware as per the specifications, at respective locations and submit
the report as per clause4(b) of the tender document.

3b) Only on production of the certificate mentioned above with a proper

documentation, the payment shall be processed by the High Court of Manipur.

3c) It is specifically agreed upon that the SELLER would complete his obligation
as at clause 3a) above of this agreement, within 60(sixty) days from the date of
purchase order.

4. WARRANTY
The warranty shall include:
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 (i) Attending & rectifying to break down calls and identifying the reason for
break down.

(ii) Replacement of defective/failed parts by supplying the new spares, free

of cost and bring the CCTV hardware back to normal and regular
working condition.
(iii)Steps will be taken by the bidder to bring back the faulty unit back to
working condition within the stipulated time as in clause (5) on corrective
maintenance of this agreement.

5. MAINTENANCE OF CCTV hardware:

CORRECTIVE MAINTENANCE:

SELLER, undertakes to attend to any complaints relating to the CCTV

hardware within 48 hours during the period of warranty. Corrective
maintenance to bring back the device to up and in working condition, failing
which the seller is liable for penalty as described in clause 7 of this
agreement (SLA).

6. ESCALATION MATRIX including service representative at Imphal to be

provided by the vendor.

7. Service Delivery: Penalty for delay in attending the service calls on CCTV
hardware in time, will be levied at a rate of Rs.100/- (Hundred Rupees) per
CCTV hardware per day.

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 IN WITNESS WHEREOF, THE PARTIES HAVE AGREED AND EXECUTED THIS
AGREEMENT ON THIS DAY AT IMPHAL IN THE
PRESENCE OF THE FOLLOWING WITNESS.

For M/s. For High Court of Manipur

Name: Name:

Designation: Designation:

Signature: Signature:

Rubber stamp / Seal Rubber stamp / Seal

Date: Date:

Witness:

1. 2.

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