Sla Dss Nit04

Yamuna Power Ltd.
Tender Notification for
“PROVIDING VARIOUS ACTIVITIES AT DOOR STEP

SERVICES DEPARTMENT OF BYPL”
NIT No.: CMC/BY/19-20/RB/AK/04
Due Date for Submission: 30.04.2019, 14:30 HRS
BSES YAMUNA POWER LIMITED

Shakti kiran building, Karkardooma, New Delhi – 110032
Corporate Identification Number: U40109DL2001PLC111525
Telephone Number: +91 011 39997191/39999388
BSES YAMUNA POWER LTD (BYPL)
NIT: CMC/BY/19-20/RB/AK/04 Page 1 of 57 Bidder Seal & Signature

Yamuna Power Ltd.
INDEX
CHECK LIST.........................................................................................................3
SECTION – I: REQUEST FOR QUOTATION………………............... .................4
SECTION – II: INSTRUCTIONS TO BIDDER…………………………………......11
SECTION – III: GENERAL TERMS AND CONDITIONS…………….…………...19
SECTION – IV: SCOPE OF WORK……………………………...………..………..41

.
SECTION – V: BILL OF QUANTITY/PRICE FORMAT…………………….........47
SECTION – VI: BID FORM…………………………………………...………..........48
ANNEXURES-I:……………………….…………………………...……..……..........49
ANNEXURES-II……………………………………………………………….....…....51
ANNEXURES-III………………...………………………………………………........52
ANNEXURES-IV………………...…………………………………………..….….....54

Yamuna Power Ltd.
CHECK LIST
S. No Item Description Y/N
1 INDEX
2 COVERING LETTER
3 EMD IN PRESCRIBED FORMAT
4 BID FORM (UNPRICED) DULY SIGNED
5 TECHNICAL BID
6 FINANCIAL BID (IN SEPARATE SEALED ENVELOPE)
7 POWER OF ATTORNEY

Yamuna Power Ltd.
SECTION- I
REQUEST FOR QUOTATION

1. GENERAL
BSES Yamuna Power Limited invites sealed tenders in 2 envelopes for

“Providing Various Activities at Door Step Services Department of BYPL” The bidder
must qualify the requirements as specified in clause 1.3 stated below. The
sealed envelopes shall be duly super scribed as-
“Providing Various Activities at Door Step Services Department of BYPL”
“NIT NO CMC/BY/19-20/RB/AK/04”
1.1.1 BYPL invites sealed tenders from eligible Bidders for the above-mentioned
Contract
Estimated cost of Contract: ₹ 4.92 Crores
Earnest money Deposit: ₹ 9.84 Lacs
Cost of Tender (Non-Refundable): ₹ 1180/-
Completion period of the Contract: One year or as defined in the
contract
Date & time of Pre Bid Meeting: 26.04.2019 at 03:30 PM at
Shakti Kiran Bldg,
Karkardooma.
Date & time of Submission of Tender: 30.04.2019 till 14:30 HRS
Date & time of opening of Tender: 30.04.2019 at 15:30 HRS
(Opening of technical bid)
The tender document can be obtained from address given below against
submission of non-refundable demand draft of ₹ 1180/- drawn in favor of
BSES YAMUNA Power Ltd, payable at Delhi:
Head of Department
Contracts & Material Deptt.
BSES YAMUNA Power Limited
IIIrd Floor, ‘A’ Block
Shakti Kiran Building
Karkardooma
Delhi-110032
The tender document will be issued on all working days up to the date
mentioned as above. The tender documents & detail terms and conditions can
also be downloaded from the website www.bsesdelhi.com. In case tender
papers are downloaded from the above website, then the bidder has to
deposit a separate demand draft covering the cost of bid documents.
1.2 POINTS TO BE NOTED

1.2.1 Contracts envisaged under this Tender are required to be executed in all
respects up to the period of completion mentioned above.

Yamuna Power Ltd.
1.2.2 Only those agencies, who fulfill the qualifying criteria as mentioned in clause
should submit the tender documents.
1.2.3 Tender document consists of the following:
A. Request for quotation/ Notice Inviting Tender
B. Instructions to Bidders
C. General Terms & conditions
D. Scope of Work & specifications
E. Bill of Quantities/ Price Format
F. Formats and Annexure
1.2.4 The Contract shall be governed by the details listed in Para 1.2.3 above.
1.2.5. BSES YAMUNA Power Ltd reserves the right to accept/reject any or all
Tenders without assigning any reason thereof and alter the amount and
quantity mentioned in the Tender documents at the time of placing
purchase/Work orders. Tender will be summarily rejected if:
• Earnest Money Deposit (EMD) of value INR (₹) 9,84,000/- is not

deposited in shape of FDR/BG drawn in favor of BSES Yamuna Power
Ltd. Payable at Delhi.
• Tender document is downloaded from website and tender fees are not
submitted.
• The offer does not contain “FOR NEW DELHI” price indicating break-
up towards all taxes, duties & freight.
• Complete Techno-commercial details supported by relevant documents
are not enclosed.
• If pre-bid meeting is not attended by the bidder
• Tender received after due date and time.
1.3 Qualification Criteria:
The prospective bidder must qualify all of the following requirements to be

eligible to participate in the bidding.
1. The bidder must be a contractor for providing manpower services in the same
or similar area of work or in the SLAs of similar nature having its office in NCT
of Delhi or adjoining towns of NCR. The office should have fully fledged
statutory compliance team. The Head/ incharge of this office should be
competent enough to take all decision related to the contract. The agency
should have requisite skills, knowledge, expertise, experience and system as
per the requirement of the company and capability to act as DSS operations
agency with trained and experienced person with requisite skill and
knowledge to perform the function.
2. Bidder must have extensive experience of carrying out similar type of

Contracts and must have executed a single contract order of minimum value
of ₹ 1 Crs in the last three years. Bidder should have average annual turnover
of ₹ 5 Crores in last three finical Years. A certificate of chartered accountant
along with Final accounts to be attached with the Bid.

Yamuna Power Ltd.
3. Bidder should have valid Registration No. of GSTIN. Bidder should have PAN
No & should fulfill all statutory compliances like PF, ESI registration.
4. An undertaking that the bidder has not been blacklisted/debarred by any

central/state government or by any other institution including electricity
boards.
5. The bidder should also confirm and an undertaking is to be submitted that

there is no pending litigation with government/other institution on account of
executing any work order.
6. Company reserves the right to carry out capability assessment of the Bidders
and company’s decision shall be final in this regard without assigning the
reasons thereof and preference will be given to the Bidders who have
provided services in same or similar SLAs in BYPL or any other utility
companies. The Agency need to submit performance certificates for the works
undertaken including in BYPL or sister concern along with the technical bid.
The bidder shall submit all necessary documentary evidence to establish that
the Bidder meets all the above qualifying requirements
Please Note:
1) Firms who are debarred/ blacklisted in other utilities in India will not be
considered.
2) Company reserves the right to carry out technical/ commercial capability/
infrastructure assessment of the firms by inspection or by any other means
and company’s decision shall be final in this regard.
Also, the Firm shall furnish the following commercial & technical documents
along with the Tender:
A. Covering letter on Letter Head.
B. Notarized Power of attorney for signing of bidding documents
C. Agency’s Profile
D. Financial capabilities of the firm:
• Latest balance sheet
• Detail of Banker & Cash Credit limit
• Turnover certificate issued by C.A for the last three Financial Years.
E. Details of constitution of the company (Proprietary/ Limited/ Pvt. Ltd.)
F. Memorandum & Articles of Association of the Company/Partnership deed.
G. Organization Chart of the company
H. Details of manpower engagement capability
I. Experience with credentials and performance certificates
J. Copy of ESI/PF Registration certificate
K. Copy of PAN/Service tax no.
L. Electrical License or Consortium Agreement
M. Premises Detail.

Yamuna Power Ltd.
1.4 Pre-Bid Meeting:
Pre-bid meeting shall be conducted by BYPL at the date and specified in this
tender document at Head Office of BYPL. All the queries related to this tender
must reach to C&M BYPL at least one day before the date of pre- bid. All the
queries shall be replied in the pre bid, in case any change is required in the
tender document the same shall be effected in the form of corrigendum to this
tender. The bidder or their representative who intends to bid and who have
either purchased tender documents or will pay tender fees for down loaded
documents are invited to attend the pre-bid meeting. Corrigendum, if any, to
the tender document shall be hosted on the website subsequent to pre-bid
meeting. Bidders are requested to submit their offer strictly in line with this
tender document. No deviation is acceptable.
1.4.1 BID SUBMISSION:
The bidders are required to submit the bid in 2(two) parts and submit in
original + one copy to the following address
Head of Department
BSES Yamuna Power Ltd
III Floor, “A” Block, Shakti Kiran Building,
Karkardooma,
New Delhi-110032
PART A: TECHNICAL BID comprising of following:

• EMD of requisite amount
• General information about bidder
• Documentary evidence in support of all the qualifying criteria
• Technical Literature if any.
• Tender document.
• Details of experience of works of same or similar nature. Copy of work orders
and performance certificates.
• Power of attorney
• An undertaking that salary of deployed manpower shall be as per applicable
minimum wages in NCT of Delhi and all other statutory compliances. Also the
salary shall be credited through ECS in the account of manpower deployed.
• Deviations if any.
• Copy of all statutory Registration certificates like, ESI, PF etc.
• Any other relevant document
PART B: FINANCIAL BID comprising of Prices strictly in the Format enclosed

in SECTION V
TIME SCHEDULE
The bidders should complete the following within the dates specified as under:

Yamuna Power Ltd.
Due date
S. No. Steps Comprising of
26.04.2019
Technical
1 All Queries related to RFQ 03:30 PM
Queries, if any
PART A
Technical bid along with all 30.04.2019,
Technical and
2 documents as mentioned in this 14:30 PM
Commercial Bid
tender
Successful
bidders will
PART B be
Price strictly in the Format enclosed
3 Financial Bid intimated
(Section V)
through
website
This is a two part bid process. Bidders are to submit the bids in 2(two) parts
Both these parts should be furnished in separate sealed covers super scribing
NIT no. DUE DATE OF SUBMISSION, with particulars as PART-A
TECHNICAL BID & COMMERCIAL TERMS & CONDITIONS and PART-B
FINANCIAL BID and these sealed envelopes should again be placed in
another sealed envelope which should be super scribed with —“Tender
Notice No.& Due date of opening”. The same shall be submitted before the
due date & time specified.
Part – A: Technical Bid should not contain any cost information whatsoever
and shall be submitted within the due date. After technical evaluation, the list
of qualified bidders will be posted immediately on BSES website.
PART B: This envelope will be opened after technical evaluation and only of
the qualified bidders and the date of opening of the same shall be intimated in
due course of time.
Notwithstanding anything stated above, the Company reserves the right to

assess bidders’ capability to perform the contract, should the circumstances
warrant such assessment in the overall interest of the Company. In this regard
the decision of the Company is final.
1.4.2 Award Decision
a) Company intends to award the business on a lowest bid basis but should
cover the cost of resources required to execute the work along with
reasonable profit, so contractors are encouraged to submit the bid
competitively. The decision to place order/LOI solely depends on Company on
the cost competitiveness across multiple lots, quality, delivery and bidder‘s
capacity in addition to other factors that Company may deem relevant.

Yamuna Power Ltd.
b) The Company reserves all the rights to award the contract to one or more
bidders so as to meet the execution requirement or nullify the award decision
without assigning any reason thereof.
c) In case any contractor is found unsatisfactory during the execution process,
the award will be cancelled and BYPL reserves the right to award the work to
other contractor(s) who will be found eligible/fit.
1.4.3 Market Integrity
We have a fair and competitive marketplace. The rules for bidders are
outlined in the Terms & Conditions. Bidders must agree to these rules prior to
participating. In addition to other remedies available, we reserves the right to
exclude a bidder from participating in future markets due to the bidder’s
violation of any of the rules or obligations contained in the Terms &
Conditions. Bidder(s) who violate the marketplace rules or engage in behavior
that disrupts the fair execution of the marketplace restricts a bidder to length
of time, depending upon the seriousness and conditions of the violation.
Examples of violations include, but are not limited to:
• Failure to honor prices submitted to the market place.

• Breach of the terms published in Request for Quotation/NIT
1.4.4 Confidentiality
All information contained in this RFQ is confidential and may not be disclosed,
published or advertised in any manner without written authorization from
BYPL. This includes all bidding information submitted.
All RFQ documents remain the property of BYPL and all bidders are required
to return these documents to BYPL upon request.
Bidder(s) who do not honor these confidentiality provisions will be excluded
from participating in future bidding events.
1.5 Contact Information
Technical clarification, if any, as regards this RFQ shall be sought in writing

and sent by post/courier to following address:
Technical Commercial
Head (DSS) Head (C & M)
Contact Mr. Nathi Singh Mr. Rakesh Bansal
Person [email protected] [email protected]

Yamuna Power Ltd.
BSES Yamuna Power Ltd BSES Yamuna Power Ltd

Head DSS
C & M Deptt
CBD-III, Corporate Annex
Address Ist Floor, Opp. Aggarwal Fun 3rd Floor, A Block,
City Mall Shakti kiran Bldg,
Karkarddoma,Delhi – 110032 Karkarddoma,Delhi - 110032

Yamuna Power Ltd.
SECTION-II
INSTRUCTIONS TO BIDDERS
1.0 GENERAL
BSES YAMUNA Power Ltd, hereinafter referred to as “The Company” is
desirous for “Providing Various Activities at Door Step Services Department of
BYPL” and it has now floated tender as notified earlier in this bid document
2.0 SCOPE OF WORK

The scope includes Various Activities at Door Step Services Department of BYPL.
Detailed scope of work shall be as enumerated in Section IV
3.0 DISCLAIMER
3.01 This Document includes statements, which reflect various assumptions, which
may or may not be correct. Each Bidder/Bidding Consortium (to the extent
allowed) should conduct its own estimation and analysis and should check the
accuracy, reliability and completeness of the information in this Document and
obtain independent advice from appropriate sources in their own interest.
3.02 Neither Company nor its employees will have any liability whatsoever to any
Bidder or any other person under the law or contract, the principles of
restitution or unjust enrichment or otherwise for any loss, expense or damage
whatsoever which may arise from or be incurred or suffered in connection with
anything contained in this Document, any matter deemed to form part of this
Document, provision of Services and any other information supplied by or on
behalf of Purchaser or its employees, or otherwise arising in any way from the
selection process for the Supply.
3.03 Though adequate care has been taken while issuing the Bid document, the
Bidder should satisfy itself that Documents are complete in all respects.
Intimation of any discrepancy shall be given to this office immediately.
3.04 This Document and the information contained herein are Strictly Confidential
and are for the use of only the person(s) to whom it is issued. It may not be
copied or distributed by the recipient to third parties (other than in confidence
to the recipient‘s professional advisors).
4 COST OF BIDDING
The Bidder shall bear all cost associated with the preparation, submission and
processing of its Bid and the company will in no case be responsible or liable
for the costs.
5. BIDDING DOCUMENTS
5.01 The Scope of Contract, Bidding Procedures and Contract Terms are
described in the Bidding Documents. In addition to the covering letter
accompanying Bidding Documents, the Bidding Documents include:

Yamuna Power Ltd.
SECTION – I: REQUEST FOR QUOTATION

SECTION – II: INSTRUCTIONS TO BIDDER
SECTION – III: GENERAL TERMS AND CONDITIONS
SECTION – IV: SCOPE OF WORK
SECTION – V: BILL OF QUANTITY/PRICE FORMAT
SECTION – VI: BID FORM
ANNEXURES: FORMATS FOR EMD AND BANK GUARANTEE ETC.
5.02 The bidder is expected to examine the bidding documents, including all
Instructions, Forms, Terms and Specifications. Failure to furnish all
information required by the bidding Documents or submission of a bid not
substantially responsive to the bidding Documents in every respect may result
in the rejection of the Bid.
6.0 AMENDMENT OF BIDDING DOCUMENTS
6.01 At any time prior to the deadline for submission of Bids, the Company may for
any reason(s), whether at its own initiative or in response to a clarification
requested by a prospective Bidder, modify the Bidding Documents by
Amendment.
6.02 The Amendment shall be part of the Bidding Documents, pursuant to Clause
5.01, and it will be notified in writing by Fax/e-mail to the Bidders or by way of
uploading the corrigendum on BSES website, and will be a binding.
6.03 In order to afford prospective Bidders a reasonable time in which to take the
Amendment into account in preparing their Bids, the Company may, at its
discretion, extend the deadline for the submission of Bids.
7.0 PREPARATION OF BIDS
LANGUAGE OF BID
The Bid prepared by the Bidder, and all correspondence, documents etc.
relating to the Bid exchanged by the Bidder and the Purchaser, shall be
written in the English Language. Any printed literature furnished by the Bidder
may be written in another Language, provided that this literature is
accompanied by a Hindi/English translation, in which case, for purposes of
interpretation of the Bid, the Hindi/English translation shall govern.
8.0 DOCUMENTS COMPRISING THE BID

The Bid prepared and submitted by the Bidder shall comprise the following
components:
• Bid Form, Price & other Schedules (STRICTLY AS PER FORMAT) and
Technical Data completed in accordance with Technical Specification.
• All the Bids must be accompanied with the required EMD and Tender Fees
against each tender.

Yamuna Power Ltd.
9.0 BID FORM
9.01 The Bidder shall complete “Original” Bid Form and submit it along with details
mentioned in Technical bid (without filling price).
9.02 EMD
Pursuant to Clause 8.0(b) above, the bidder shall furnish, as part of its bid, an
EMD of requisite amount as already specified in the Section-I. The EMD is
required to protect the Company against the risk of Bidder‘s conduct which
would warrant forfeiture. The EMD shall be denominated in any of the
following form:
(a) Fixed Deposit Receipts (FDR)/ DD/ Pay Order/ Banker’s Cheque from a
nationalized or scheduled bank in favor of BSES YAMUNA Power Limited
valid for 3 (three) months after the last date of receipt of tenders
(b) BG from a nationalized or scheduled bank in favor of BSES Yamuna Power

Limited valid for 3 (three) months after last date of receipt of tender
Earnest money deposit given by all the bidders except the successful
bidder(s) shall be refunded within 4 (Four) weeks from the date of opening of
price bid. The amount of EMD by the lowest bidder shall be adjustable in the
security bank guarantee
The EMD may be forfeited in case of:

(a) If the Bidder withdraws its bid during the period of bid validity specified by the
Bidder in the Bid Form or
(b) In the case of a successful Bidder, if the Bidder does not
(i) Accept the Purchase Order, or
(ii) Furnish the required performance security BG.
10.0 BID PRICES

10.01 Bidders shall quote for the entire Scope of Contract with prices for individual
items. The tenderer is required, at his expense, to obtain all the information he
may require to enable him to submit his tender.
Prices quoted by the Bidder shall be “Firm” and not subject to any price
adjustment during the performance of the Contract. A Bid submitted with an
adjustable price/PVC will be treated as non -responsive and rejected.
11.0 BID CURRENCIES
Prices shall be quoted in Indian Rupees Only.
12.0 PERIOD OF VALIDITY OF BIDS
12.01 Bids shall remain valid & open for acceptance for a period of 90 days from the
date of opening of the Bid.
12.02 Notwithstanding Clause12.01 above, the Company may solicit the Bidder‘s
consent to an extension of the Period of Bid Validity. The request and the

Yamuna Power Ltd.
responses thereto shall be made in writing and sent by Fax/post/courier
13.0 ALTERNATIVE BIDS
Bidders shall submit Bids, which comply with the Bidding Documents.
Alternative Bids will not be considered. The attention of Bidders is drawn to
the provisions regarding the rejection of Bids in the terms and conditions,
which are not substantially responsive to the requirements of the Bidding
Documents.
14.0 FORMAT AND SIGNING OF BID
14.01 The original Bid Form and accompanying documents (as specified in Clause
9.0), clearly marked "Original Bid", must be received by the Company at the
date, time and place specified pursuant to Clauses15.0 and16.0.
14.02 The original copy of the Bid shall be typed or written in indelible ink and shall
be signed by the Bidder or a person or persons duly authorized to sign on
behalf of the Bidder. Such authorization shall be indicated by written Power-
of-Attorney accompanying the Bid. All pages of the bid shall be initialed by the
signatory accompanied with seal of the Agency.
14.03 The Bid shall contain no interlineations, erasures or overwriting except as

necessary to correct errors made by the Bidder, in which case such
corrections shall be initialed by the person or persons signing the Bid.
D. SUBMISSION OF BIDS
15.0 SEALING AND MARKING OF BIDS
15.01 Bid submission: One original (hard copies) of all the Bid Documents shall be
sealed and submitted to the Company before the closing time for submission
of the bid.
15.02 The Technical Documents and the EMD shall be enclosed in a sealed
envelope and the said envelope shall be super scribed with – “Technical Bid &
Commercial Terms & Conditions”. The price bid shall be inside another sealed
envelope with super scribed – “Financial Bid” Both these envelop shall be
sealed inside another big envelope. All the envelopes should bear the Name
and Address of the Bidder and marking for the Original. The envelops should
be super scribed – “Tender Notice No. & Due Date of opening”
15.03 The Bidder has the option of sending the Bids in person. Bids submitted by
Email/Telex/Telegram /Fax will be rejected. No request from any Bidder to the
Company to collect the proposals from Courier/Airlines/Cargo Agents etc shall
be entertained by the Company.
16.0 DEADLINE FOR SUBMISSION OF BIDS

Yamuna Power Ltd.
16.01 The Original bid must be timely received by the company at the address
specified in section –I
16.02 The Company may, at its discretion extend the deadline for the submission on
of bids by amending the Bidding Documents in accordance with Clause 6.0,in
which case all rights and obligations of the Company and Bidders previously
subject to the deadline will thereafter be subject to the deadline as extended
17.0 ONE BID PER BIDDER
Each Bidder shall submit only one Bid by itself. A Bidder who submits or
participates in more than one Bid will cause all those Bids to be rejected.
18. LATE BIDS
Any Bid received by the Company after the deadline for submission of Bids
prescribed by the Company, pursuant to Clause 16.0, will be declared "Late"
and rejected and returned unopened to the Bidder.
19. MODIFICATIONS AND WITHDRAWAL OF BIDS
The Bidder is not allowed to modify or withdraw its Bid after the Bid‘s
submission.
20. EVALUATION OF BID
The bids will be evaluated technically on the compliance to tender terms and
Conditions.
BYPL reserves the right to ask the bidders to provide breakup of the prices as
quoted by them against line items. In case it is observed that the bidders have
under quoted the prices against these line items in view of applicable
minimum requirement of resources, BYPL reserves the right to out –rightly
reject these bid(s).
20.1 PROCESS TO BE CONFIDENTIAL
Information relating to the examination, clarification, evaluation and

comparison of Bids and recommendations for the award of a contract shall not
be disclosed to Bidders or any other persons not officially concerned with
such process. Any effort by a Bidder to influence the Company's processing of
Bids or award decisions may result in the rejection of the Bidder's Bid.
21.0 CLARIFICATION OF BIDS
To assist in the examination, evaluation and comparison of Bids, the

Company may, at its discretion, ask the Bidder for a clarification of its Bid. All
responses to requests for clarification shall be in writing and no change in the
price or substance of the Bid shall be sought, offered or permitted

Yamuna Power Ltd.
22.0 PRELIMINARY EXAMINATION OF BIDS / RESPONSIVENESS
22.01 Company will examine the Bids to determine whether they are complete,
whether any computational errors have been made, whether required sureties
have been furnished, whether the documents have been properly signed, and
whether the Bids are generally in order.
22.02 Arithmetical errors will be rectified on the following basis. If there is a

discrepancy between the unit price and the total price per item that is obtained
by multiplying the unit price and quantity, the unit price shall prevail and the
total price per item will be corrected. If there is a discrepancy between the
Total Amount and the sum of the total price per item, the sum of the total price
per item shall prevail and the Total Amount will be corrected.
22.03 Prior to the detailed evaluation, Company will determine the substantial
responsiveness of each Bid to the Bidding Documents including execution
capability and acceptable quality of the services offered. A substantially
responsive Bid is one, which conforms to all the terms and conditions of the
Bidding Documents without deviation.
22.04 Bid determined as not substantially responsive will be rejected by the

Company and may not subsequently be made responsive by the Bidder by
correction of the non conformity.
23.0 EVALUATION AND COMPARISON OF BIDS
23.01 The evaluation of Bids shall be done based on the delivered cost
competitiveness basis.
23.02 The evaluation of the Bids shall be a stage-wise procedure. The following
stages are identified for evaluation purposes: In the first stage, the Bids would
be subjected to a responsiveness check later on the Technical Proposals and
the Conditional ties of the Bidders would be evaluated.
23.03 The Company's evaluation of a Bid will take into account, in addition to the Bid
price, the following factors, in the manner and to the extent indicated in this
Clause:
(a) Contract completion schedule
(b) Conformance to Qualifying Criteria
(c) Deviations from Bidding Documents
(d) Conformity and compliance to the conditions/details provided in pre-bid
meeting
(e) Change in the quantity from mentioned in the tender
The cost of all quantifiable deviations and omissions from the specification,
terms and conditions specified in Bidding Documents shall be evaluated.
23.04 Any adjustments in price, which result from the above procedures, shall be
added for the purposes of comparative evaluation only to arrive at an
“Evaluated Bid Price”. Bid Prices quoted by Bidders shall remain unaltered.

Yamuna Power Ltd.
24.0 AWARD OF CONTRACT
CONTACTING THE COMPANY
24.01 From the time of Bid opening to the time of contract award, if any Bidder
wishes to contact the Company on any matter related to the Bid, it should do
so in writing.
24.02 Any effort by a Bidder to influence the Company and/or in the Company‘s
decisions in respect of Bid evaluation, Bid comparison or Contract Award, will
result in the rejection of the Bidder‘s Bid.
25.0 THE COMPANY ’S RIGHT TO ACCEPT ANY BID AND TO REJECT ANY
OR ALL BIDS
The Company reserves the right to accept or reject any Bid and to annul the
Bidding process and reject all Bids at any time prior to award of Contract,
without thereby incurring any liability to the affected Bidder or Bidders or any
obligation to inform the affected Bidder or Bidders of the grounds for the
Company‘s action.
26.0 AWARD OF CONTRACT
The Company will award the Contract to the successful Bidder whose Bid has
been Determined to be the lowest-evaluated responsive Bid, provided further
that the Bidder has been determined to be qualified to satisfactorily perform
the Contract. Company reserves the right to award order to other bidders in
the tender, provided it is required for progress of project & provided he agrees
to come to the lowest rate. The full or part of the contract may be awarded to
other bidder(s) on differential rates.
27.0 THE COMPANY’S RIGHT TO VARY QUANTITIES
The Company reserves the right to vary the quantity i.e. increase or decrease
the Numbers/ quantities without any change in terms and conditions during
the execution of the Order. BYPL may increase or reduce the area/ scale of
operations after starting of execution of the contract and the size of contract
may be adjusted accordingly. BYPL also reserves the right to implement
optimization plan for resources required by way of improving productivity.
Accordingly the contract size may be adjusted proportionately. No resource
addition/replacement shall be allowed without prior written approval of BYPL’s
concerned department.
28.0 LETTER OF INTENT/ NOTIFICATION OF AWARD
The letter of intent/ Notification of Award shall be issued to the successful

Bidder whose bids have been considered successful for award of work/order.
The successful Bidder shall be required to furnish a letter of acceptance within
7 days of issue of the letter of intent /Notification of Award by Company.

Yamuna Power Ltd.
29.0 CORRUPT OR FRADULENT PRACTICES
29.01 The Company requires that the Bidders observe the highest standard of
ethics during the procurement and execution of the Project. In pursuance of
this policy, the Company:
(a) Defines, for the purposes of this provision, the terms set forth below as
follows:
"Corrupt practice" means behavior on the part of officials in the public or
private sectors by which they improperly and unlawfully enrich themselves
and/or those close to them, or induce others to do so, by misusing the position
in which they are placed, and it includes the offering, giving, receiving, or
soliciting of anything of value to influence the action of any such official in the
procurement process or in contract execution; and "Fraudulent practice"
means a misrepresentation of facts in order to influence a award process or
the execution of a contract to the detriment of the Company, and includes
collusive practice among Bidders (prior to or after Bid submission) designed to
establish Bid prices at artificial non competitive levels and to deprive the
Company of the benefits of free and open competition.
(b) Will reject a proposal for award if it determines that the Bidder recommended
for award has engaged in corrupt or fraudulent practices in competing for the
contract in question ;
(c) Will declare a firm ineligible either indefinitely or for a stated period of time, to
be awarded a contract if it at any time determines that the firm has engaged in
corrupt or fraudulent practices in competing for, or in executing, a contract.
29.02 Furthermore, Bidders shall be aware of the provision stated in the Terms and
Conditions of Contract.

Yamuna Power Ltd.
SECTION – III:
GENERAL TERMS AND CONDITIONS
General Instructions:
• All the Bids shall be prepared and submitted in accordance with these
instructions.
• Bidder shall bear all costs associated with the preparation and delivery of its
Bid, and the Company will in no case shall be responsible or liable for these
costs.
• The Bid should be submitted by the Bidder in whose name the bid document
has been issued and under no circumstances it shall be transferred/ sold to
the other party.
• The Company reserves the right to request for any additional information and
also reserves the right to reject the proposal of any Bidder, if in the opinion of
the Company, the data in support of RFQ requirement is incomplete.
• The Bidder is expected to examine all instructions, forms, terms & conditions
and specifications in the Bid Documents. Failure to furnish all information
required in the Bid Documents or submission of a Bid not substantially
responsive to the Bid Documents in every respect may result in rejection of
the Bid. However, the Company’s decision in regard to the responsiveness
and rejection of bids shall be final and binding without any obligation, financial
or otherwise, on the Company.
2.0 COMMERCIAL TERMS & CONDITIONS:
1. Definition:
The following terms & expressions as used in this Tender Document shall
have the meaning defined and interpreted here under:
1.1. Company:
The terms "Company" shall mean BSES YAMUNA Power Limited having its
office at Shakti Kiran Building, Karkardooma and Delhi-110032 and shall
included its authorized representatives, agents, successors and assignees.
1.2 Contractor:
Contractor shall mean the successful Tenderer / vendor to whom the contract
has been awarded
1.3 Rate:
The unit rates for the Contract to be carried out at site shall be as per finalized
unit rates through tender. The Invoice of the Contractor will be processed as
per the actual Contract done and the quantities of each items performed by
the Contractor as per the site requirement to be certified by Officer In-charge.
The finalized rates shall be firm for the entire duration of Contract to be
carried out by the Contractor under the Contract order and are not subject to
escalation for any reason whatsoever.

Yamuna Power Ltd.
1.4 Contract Order Specification:
The terms "Contract order Specification" shall mean the Technical
specification of the Contract by you and all such particulars mentioned
directly/referred to or implied as such in the Contract order.
1.5 Site:
The terms "Site" shall mean the Contracting location mentioned in the
Contract order.
2. OFFICER-IN-CHARGE:
The term "Officer In-Charge" shall mean the Company's nominated

representative for the purpose of carrying out the Contract. The same shall be
mentioned in the Contract.
3. EXAMINATION OF SITE AND LOCAL CONDITIONS:
The contractor is deemed to have visited all the sites comes under BYPL
licensed area under the Contract order and ascertained therefore all site
conditions and information pertaining to his Contract. The company shall not
accept any claim whatsoever arising out of the difficulties at site/terrain/local
conditions, if any.
4. LANGUAGE AND MEASUREMENT:
The Contract order issued to the contractor by the company and all
correspondence and documents relating to the Contract order placed on the
Contractor shall be written in English language. Metric System shall be
followed for all dimension, units etc.
5.0 VALUE OF THE CONTRACT ORDER:
Value of Contract order will be contracted out on the basis of finalized rates.
The rates shall remain firmed and fixed for the period of contract. They shall
not be subject to escalation and any increase in amount
6.0 TAX & DUTIES:
Prices will be inclusive of all taxes and duties, cess etc.(Except GST).
However, as per applicable rate will be deducted from your bills as Tax
Deduction at Source (TDS). Your letter head stating that you have
deposited/or will deposit the Tax as per the applicable GST laws. The total
order value shall not be adjusted on account of any upward variations in
statutory taxes, duties & levies imposed by competent authorities by way of
fresh notification(s) within the stipulated completion period or any change in
interpretation of law except for GST. However, in case of reduction in taxes,
duties & levies, the benefits of the same shall be passed on to BYPL.
7.0 PERFORMANCE SECURITY BANK GUARANTEE:

Yamuna Power Ltd.
7.1 CONTRACTOR shall furnish the Security Performance Bank Guarantee in the
prescribed format (Appendix I) within 15 days from the date of issue of Order
for due performance of the provisions of Contract Order.
7.2 The Security Performance Bank Guarantee shall be of 5% of the total value of
order and shall be valid till completion, plus three (3) months towards claim
period
7.3 The Security Performance Bank Guarantee shall be issued from any
nationalized bank as per company format.
7.4 The Company shall reserve the right to invoke the bank guarantee
unconditionally and without recourse to the Contractor, if there is failure to
perform any part of the Contract for whatsoever reason. This clause is
pertaining to performance of contractual obligations and the decision of
Company shall be final in this regard.
7.5 In the event, in Company’s sole judgment, the Contractor has fulfilled all its
obligations under this Contract, Company shall release the security
performance bank guarantee without interest, within seven 7) days from the
last date up to which the performance bank guarantee is to be kept valid or if
it is assessed by the Company that Contractor has not fulfilled its obligation
then the performance bank guarantee shall be extended by the Contractor till
that period as requested by the Company.
8.0) TERMS OF PAYMENT:
8.1 Service Provider shall submit correct monthly running bills to the concerned
Officer-in-Charge, completed during the month.
8.2 Company shall make payments on the bills within 30 days from the date of
submission of the bills duly verified and certified by Officer-in-Charge by
quoting all the applicable clauses of agreement along with documentation in
support of verification, at Vendor Support Cell, Shakti Kiran Building,
Karkardooma, after deduction of taxes required by applicable laws to be
deducted at source.
The Service Provider shall submit to the Company true copies of receipts of
all such taxes paid within 30 days of making such payments. Invoices raised
for work carried out under this order, in the manner indicated above, will be
returned to the Service Provider by Engineer-in-charge within 3 days of its
receipt, duly certified by Engineer-in-charge as under:
"Certified that work and the quantity for which this invoices (with No & Date)
has been raised, has been duly verified and certify with reference to relevant
documents and found to be correct, the terms and condition shall be
satisfactorily completed by the Service Provider. Payment may be made as
per Agreement rates".
8.3 In case of first bill, the billing period shall be till the end of the immediately
following calendar month. The bills shall be made in favor of BSES Yamuna
Power Ltd, Shakti Kiran Building, Karkardooma, Delhi.

Yamuna Power Ltd.
The bill shall consist of the prescribed documents on standard stationary

designed by the Company. Service Provider shall collect the details of such
documents and formats from the Company.
8.4 Notwithstanding anything with the release/ payment of bills by the Company
to the Service Provider, the Service Provider shall at all times ensure the due
and timely payment of wages to all persons, including workmen, employed by
the Service Provider pursuant to this Agreement and compliance with other
applicable statutory requirements within time limits. Nothing contained herein
shall establish any link between release / payment of the bill by the Company
to the Service Provider and the payment of any salary, wages or any other
dues whatsoever by the Service Provider to its employees, workmen and
laborers.
8.5 Service Provider shall, at no point of time, claim or have the right to claim any
additional fees, expenses or charges of any nature whatsoever, other than the
Rates set out in clause no 5.
8.6 100% payment shall be released on submission of bill and certification of

Contract completion by Officer In-charge. The bill shall be paid within 30 days
on receipt of such bills at our office.
8.7 The contractor shall submit the invoice along with the checklist duly filled in.
Invoice shall be processed and payment shall be made to contractor on
certification of Officer In Charge for compliance to check points given in check
list. The check list shall be provided by Officer In Charge.
8.8 The company may modify procedure for submission of bills. The vendor shall
be obliged to submit its bill as per the procedure stipulated by the company
time to time.
9. STATUTORY OBLIGATIONS:
9.1 The Service Provider shall take all steps, necessary or otherwise, to comply
with the various applicable laws/rules/regulations/ notifications, including, but
not limited to, the provisions of Contract Labor (Regulation & Abolition Act)
1970 as amended, Minimum wages Act, 1948, Workman Compensation Act,
ESI Act, PF Act, Bonus Act and all other applicable laws and rules framed
there under including any statutory approval required from the Central/State
Governments, Ministry of Labor. Service Provider has to comply with all latest
amendments/revisions made during the period of the Agreement in any of
above laws/rules/regulations/notifications as stated above.
9.2 The Service Provider shall, prior to commencement of the jobs under this
Agreement, furnish to the Company the permanent Provident Fund Code
numbers and ESI of its employees.
9.3 Service Provider shall bear the entire responsibility, liability and risk relating to

Yamuna Power Ltd.
coverage of its workforce under different statutory regulations including
Workman's Compensation Act, ESI Act, Factories Act, 1948, the Contract
Labor (Regulation and Abolition) Act 1970, as amended from time to time, and
any other relevant laws/regulations as the case may be. Service Provider
shall also be solely responsible for the payment of all benefits such as
Provident Fund, Bonus, Retrenchment Compensation, Leave etc. applicable
as per the various statutory laws/regulations and shall keep the Company
indemnified in this regard against any claim. The Company shall entitled to
deduct from any money due to or to become due to Service Provider any
money paid or payable by way of compensation as aforesaid or cost or
expenses in connection with any claims thereto and Service Provider shall
abide by the decision of the Company to the sum payable by Service Provider
under the provisions of this clause.
9.4 STATUTORY REQUIREMENTS:
The Contractor should obtain and must submit the following to Company
before commencement of Contract and these shall renewed from time to time
as and when required:
a) PF Code No. and all employees to have PF A/c No. under PF every Act,
1952.
b) All employees to have a temporary or permanent ESI Card as per ESI Act.
c) ESI Registration No.
d) GST registration number.
e) PAN No.
f) Contract Tax Registration Number/ VAT Registration if applicable.
The Contractor must follow:
a) To follow Minimum Wages Act prevailing in the state.
b) The Salary/wages to all deployed resource is to be distributed through ECS

only into the bank accounts of all individuals and not later than 7th of
succeeding month. In case of unavoidable circumstances the payment may
be made through crossed cheques in the name of the individual and
information of all such cases need to be submitted to HR (CMC).
c) To maintain Wage-cum -Attendance Register

.
d) The resource which is not covered under ESI should be covered by a suitable
mediclaim policy including family floater of Minimum Value of ₹ 2.00 lacs.
e) To maintain First Aid Box at Site. e) Latest P.F. and E.S.I. challans pertaining
to the period in which Contract was undertaken along with a certificate
mentioning that P.F. and E.S.I. applicable to all the employees has been
deducted and deposited with the Authorities within the time limits specified
under the respective Acts.

Yamuna Power Ltd.
f) INSURANCE POLICY FOR LIFE COVER:
Contractor must take a Life Insurance Policy for staff deployed in BYPL for
this work to insure against any loss of life which may occur during the contract
period for the work of the BYPL. The Policy shall have coverage of ₹ 10 Lacs
(Death+ Permanent Total Disability + Partial Permanent Disability due to
external accidents).
g). Antecedents verification of deployment

Without limiting the foregoing terms of the present Order/ Contract the
contractor shall, within two months of deployment of its employee at any of
BYPL's offices/installations under the present Order/ Contract, conclude
background check(s) of personal information including all documents,
educational certificates, references, previous employment records, civil
records, criminal records, general antecedents and any other relevant
information, of all personnel appointed from the effective date. Contractor
shall also conduct similar background check before deploying any new
employee for any BYPL assignment. Such background check(s) shall be
conducted with prior consent of the personnel. The Contractor further agrees
to indemnify and keep BYPL indemnified against any action by any of its
employee arising out of or against any such background check(s).
h). In order to monitor the performance of each of the employees deployed by the
contractor under the contract, contractor shall implement an effective
measure, such as employee score card.
To motivate his employees to achieve high level of performance standard, the

contractor shall formulate and implement an appropriate R&R Policy based on
aforesaid performance measure which will include advisory action also.
10. Penalty/Incentive
10.1. Failure by the Contractor's personnel to wear PIC (Personnel Identity Card) /
Dress Code, it shall attract a penalty of Rs 50/- per incident per item per day.
If the same is provided by the company, the cost plus 30% overheads shall be
recovered from the contractor's bills.
10.2. In the event of Wrong / False/Incomplete Documents/Site Details with the

applications or in case of misbehavior with the applicant, it will be subjected to
penalty as follows:
a) Penalty of Rs 10000/- per case in case of false reports regarding Building
Height, Requirement of ESS space,MCD objection Sites,O zone area, Under
HT line, Pole inside the premises and For other false details Rs 1000/- per for
first instance and for IInd onwards instance Rs 5000/- per case
b) Rs 100/- per case in case of no photographs and Rs 50/-per case in case of

incomplete photographs
c) Rs 50/- per incident per executives in case of not wearing of full dress

Yamuna Power Ltd.
However the replacement of the involved staff can be required at any time by
the Head-DSS.
For continuous default of any parameters set out in the contract, contract can
be reviewed at any time & can also be terminated after issuing a valid notice.
10.3 In the contractor releases the connection at the premises where dues exist
then a penalty of Rs 5000/-will be imposed against contractor and contractor
will replace the same resource immediately.
10.4 Contractor shall follow FIFO (first in first out) method to process the request
failing which the penalty of Rs.500/case/incident will be imposed.
10.5. Score Card Incentive/Penalty:
KEY PERFORMANCE INDICATORS (KPI)

Performance of the contractor shall be measured on a scale of 10 on the
basis of the following KPIs.
(Score Card Parameters)
A Weighted Average Score shall be computed using the aforesaid weight age
and score every month.
BSES reserves the right to add/change/delete to the list of existing KPI,

modify weight age for any parameter and change the basis for assigning
scores, at any point of time during the execution of the contract. This will be
communicated in writing to the contractor by the Company.
Incentive / Deduction on the basis of Performance Measurement:
Incentive or deduction as specified below shall be made from the monthly

payment of contractor on the basis of his performance on Key performance
indicator.
Monthly Score out of 10 - Incentive / Deduction
More than or equal to 9.5 - Incentive of 2% on billed amount excluding levies

and taxes
More than or equal to 9 but less than 9.5 - Incentive of 1% on billed amount
excluding levies and taxes
More than or equal to 6 but less than 9 - No incentive or deduction
More than or equal to 5 but less than 6 - Deduction of 1% on billed amount

excluding levies and taxes
Less than 5 - Deduction of 2% on billed amount excluding levies and taxes.

Yamuna Power Ltd.
PERFORMANCE REVIEW PROCEDURE:
The scorecards of the contractor shall be computed/released and monitored

by BET/Head (Business) or his nominated official on a monthly basis. The
procedure for reviewing the performance shall be as follows:
A high-level committee comprising of senior level officers of the user

department, C&M and/or CEO Cell shall review performance of all those
contractors monthly, whose scores are falling in penalty zone. In-Charge of
the concerned division/work area will also be invited to the meeting. The
proceedings will be coordinated and convened by the official responsible for
computing/releasing and monitoring of the score card.
First review of the performance shall be held a month after the start of the
contact on receipt of the scorecard for the first month.
Key Performance Indicators and Scores for the preceding month shall be
deliberated in every review meeting and the contractor will be guided and
enquired about the ways to improve its performance scorecard.
Subsequently, as and when deemed appropriate, the company will initiate the
following corrective action if the Weighted Average Score of the contractor is
below the stipulated performance standards:
First instance of the Weighted Average Score falling in the Penalty zone
(below 6 points) during the contract period: Contractor shall be verbally
warned and this fact will be recorded in the Minutes of the Meeting.
Second instance of the Weighted Average Score falling in the Penalty zone
(below 6 points) during the contract period: Contractor shall be issued first
Warning Letter indicating that the company may terminate the contractor if the
performance of the contactor does not improve beyond the stipulated
benchmark.
Third instance of the Weighted Average Score falling in the Penalty zone
(below 6 points) during the contract period: Contractor shall be issued second
warning letter indicating that the company will initiate proceedings to terminate
the contractor if the performance of the contactor falls below the stipulated
benchmark once again.
Fourth instance of the Weighted Average Score falling in the Penalty zone
(below 6 points) during the contract period: A Notice for Termination of
Contract shall be issued to the contractor while giving the stipulated notice
period as mention in contract. After suitable notice period, the contract shall
be treated as terminated and it shall be binding to the contractor and the
Contract Performance bank guarantee submitted by contractor shall be
forfeited.
It implies that if a contractor falls in a penalty zone for more than 3times in a

Yamuna Power Ltd.
year, his contract shall get terminated. In case the duration of the contract is
for a period of more than one year the process specified in previous para will
be applied for a period of one year Thereafter, it will be repeated for the
subsequent years.
Adherence to Service Level Agreement

For non-adherence to SLA and matter referred to DERC, double the amount
payable by DISCOM shall be charged from Contractor
Format of score card is attached as Annexure - 'A'
10.12 There will not be duplicity of penalty for the same default.
11. Penalty Clause on statutory:
In the event of any non-compliance of statutory requirement under the various

labour laws as stipulated in this work order/contract, by Agency and if the
same is demanded from BYPL by the Statutory Authorities to pay any such
amount, Agency is liab1e to pay back the said amount along with a penalty of
20% within 10 (ten) days of the written communication from BYPL. The
imposition of the penalty is without prejudice to the BYPL's right to terminate
the Contract."
The closure of the work and final settlement of the contract/work order shall
be effected only after receiving NOC from BSES".
12.0 Termination:
Either party may terminate this agreement in the case the other party has
committed a breach of any of the terms of this agreement and has not cured
such breach within in a period of Thirty (30) days from the date of receipt of
the notice from the aggrieved. Party requesting it to cure breach, provided that
if and to the extent that the failure to perform its obligation under this
agreement shall be caused by or arise from force Majeure, defined herein
below, such failure shall not constitute a breach of this agreement. Either
party may immediately terminate this Agreement by giving written notice, in
the following circumstances:
• The other party makes an assignment for the benefit of its creditors: or
• The other party goes into liquidation, or a winding up order is made against
it, or it suffers the appointment of a receiver, trustee or similar officer of the
whole or parts of its business or assets, or it files a petition seeking
reorganization, composition or a similar relief, or it takes any action under
any law regarding insolvency;
• The representation and warranties made by the other party are false or
misleading;
• Either party shall be entitled (without prejudice to any right of action accruing
or already accrued to either party) to terminate this Agreement by giving to
the other party not less than 30(THIRTY) days notice in writing to the same
effect. However, Agency shall be entitled to receive payment against all its

Yamuna Power Ltd.
dues till the date of notice of termination so served by either side, within 7
(seven) days from the date of receiving such notice after deducting the
amount authorized under this agreement which is accepted by Agency
13.0 INDEMNITY:
Contractor shall indemnify and save harmless COMPANY against and from
any and all liabilities, claims, damages, losses or expenses arising due to or
resulting from:
a) Any breach non-observance or non-performance by contractor or its
employees or agents of any of the provisions of the Contract.
b) Any act or omission of contractor or its employees or agents.
c) Any negligence or breach of duty on the part of contractor, its employees or
agents including any wrongful use by it or them of any property or goods
belonging to or by COMPANY.
Contractor shall at all times indemnify COMPANY against all liabilities to other
persons, including the employees or agents of COMPANY or contractor for
bodily injury, damage to property or other loss which may arise out of or in
consequence of the execution or completion of Contracts and against all costs
charges and expenses that may be occasioned to COMPANY by the claims of
such person.
14.0 EVENTS OF DEFAULTS:
COMPANY may, without prejudice to any of its other rights or remedies under
the Contract Order or in law, terminate the whole or any part of this Contract
Order by giving written notice to the Contractor, if in the opinion of
COMPANY, contractor has neglected to proceed with the Contracts with due
diligence or commits a breach of any of the provisions of this Contract order
including but not limited to any of the following cases:
a) Failing to complete execution of Contract within the terms specified in the
Contract order.
b) Failing to complete Contracts in accordance with the approved schedule of
Contract.
c) Failing to comply with any reasonable instructions or orders issued by
COMPANY in connection with the Contract.
d) Failing to comply with any of the terms or conditions of this Contract order.
In the event COMPANY terminates this Contract order, in whole or in part, on
the occurrence of any event of default, COMPANY reserves the right to
engage any other subcontractor or agency to complete the Contract or any
part thereof, and in addition to any other right COMPANY may have under the
Contract order or in law including without limitation the right to penalize for
delay under clause 14.0 of this Contract , the contractor shall be liable to
COMPANY for any additional costs that may be incurred by COMPANY for
the execution of the Contract.
15.0 RISK & COST:
If the Contractor fails to execute the Contract as per specification / as per the

Yamuna Power Ltd.
direction of Officer's In-change within the scheduled period and even after the
extended period, the contract shall got cancelled and company reserves the
right to get the Contract executed from any other source at the Risk & Cost of
the Contractor. The Extra Expenditure so incurred shall be debited to the
Contractor.
16.0 GOVERNING LAW AND ARBITRATION
• Governing Law: This Work Order shall be governed by the laws of India and
each party submits to the exclusive jurisdiction of the courts in New Delhi.
• Dispute Resolution Mechanism. All disputes and differences arising out of or
in connection with this Agreement shall be resolved amicably by mutual
discussion within 30 days. If the dispute cannot be resolved by mutual
discussions and agreement the parties will take such dispute to an arbitral
panel comprising three arbitrators. The parties shall be entitled to appoint one
arbitrator each and the two arbitrators so appointed shall appoint the third
arbitrator who shall act as presiding arbitrator. The party seeking to invoke
arbitration shall appoint its arbitrator in its notice of arbitration. The other party
shall appoint its arbitrator and intimate the same within thirty days of the
receipt of the notice of arbitration. In the event that such party fails to appoint
its arbitrator within the specified period the arbitrator named in the notice for
arbitration shall decide the dispute as the sole arbitrator. The arbitration shall
be conducted in New Delhi in accordance with the provisions of the Arbitration
and Conciliation Act 1996. The award of the arbitral panel shall be final and
binding on all parties. The arbitration proceedings shall be conducted in
English.
17.0 FORCE MAJEURE:

17.1 General
An "Event of Force Majeure" shall mean any event or circumstance not within
the reasonable control, of the Party affected, but only if and to the extent that:
(i) Such event or circumstance, despite the exercise of reasonable diligence,
could not have been prevented, avoided or reasonably foreseen by such
Party;
(ii) Such event or circumstance materially and adversely affects the ability of the
affected Party to perform its obligations under this Contract, and the affected
Party has taken all reasonable precautions, due care and reasonable
alternative measures in order to prevent or avoid the effect of such event on
the affected party's ability to perform its obligations under this Contract and to
mitigate the consequences thereof. For the avoidance of doubt, if such event
or circumstance would not have materially and adversely affected the
performance of the affected party had such affected party followed good
industry practice, such event or circumstance shall not constitute force
majeure.
(iii) Such event is not the direct or indirect result of the failure of such Party to
perform any of its obligations under this Contract; and

Yamuna Power Ltd.
(iv) Such Party has given the other Party prompt notice describing such events,
the effect thereof and the actions being taken in order to comply with Article
14.1
(I) SPECIFIC EVENTS OF FORCE MAJEURE
Subject to the provisions of Article 14.1, Events of Force Majeure shall include
only the following to the extent that they or their consequences satisfy the
above requirements:
1. The following events and circumstances:
a. Effect of any natural element or other acts of God, including but not limited to
storm, flood, earthquake, lightning, cyclone, landslides or other natural
disasters, and\
b. Explosions or fires or flood
2. Public disorder, insurrection, rebellion, sabotage, riots or violent
demonstrations of a local character;
3. Declaration of the Site as war zone.
4. Any order, regulation, directive, requirement from any Governmental,
legislative, executive or judicial authority.
(II) NOTICE OF EVENTS OF FORCE MAJEURE
If a force majeure event prevents a party from performing any obligations

under the Contract in part or in full, that party shall:
1. Immediately notify the other party in writing of the force majeure events within
2 working days of the occurrence of the force majeure event
2. Be entitled to suspend performance of the obligation under the Contract which
is affected by force majeure event for the duration of the force majeure event
3. Use all reasonable efforts to resume full performance of the obligation as
soon as practicable
4. Keep the other party informed of all such efforts to resume full performance of
the obligation on a regular basis
5. Provide prompt notice of the resumption of full performance or obligation to
the other party.
(II) MITIGATION OF EVENTS OF FORCE MAJEURE
The Agency shall:

(i) Make all reasonable efforts to prevent and reduce to a minimum and mitigate
the effect of any delay occasioned by an Event of Force Majeure, including
applying other ways in which to perform the Contract;
(ii) Use its best efforts to ensure resumption of normal performance after the
termination of any Event of Force Majeure and shall perform its obligations to
the maximum extent practicable as agreed between the Parties; and
(iii) Keep the Company informed at regular intervals of the circumstances
concerning the event of Force Majeure, with best estimates as to its likely
continuation and what measures or contingency planning it is taking to
mitigate and or terminate the Event of Force Majeure.

Yamuna Power Ltd.
(III) BURDEN OF PROOF
In the event that the Parties are unable in good faith to agree that a Force
Majeure event has occurred to an affected party, the parties shall resolve their
dispute in accordance with the provisions of this Contract. The burden of proof
as to whether or not a force majeure event has occurred shall be upon the
party claiming that the force majeure event has occurred and that it is the
affected party.
(IV) TERMINATION FOR CERTAIN EVENTS OF FORCE MAJEURE
If any obligation of any Party under the Contract is or is reasonably expected

to be delayed or prevented by a Force Majeure event for a continuous period
of more than 1 (one) month during the Term of the Contract the Contract shall
be terminated at the discretion of the Company and neither Party shall be
liable to the other for any consequences arising on account of such
termination.
18.0 SECRECY CLAUSE:
The technical information, drawing and other related documents forming part
of order and the information obtained during the course of investigation under
this order shall be the COMPANY's exclusive property and shall not be used
for any other purpose except for the execution of the order. The technical
information drawing, records and other document shall not be copied in any
form, transferred, or divulged and/or disclosed to third party in full/part, not
misused in any form whatsoever except to the extent for the execution of the
order. These technical information, drawing and other related documents shall
be returned to the COMPANY with all approved copies and duplicates
including drawing/plans as are prepared by the Contactor during the
executions of this order, if any, immediately after they have been used for
agreed purpose.
In the event of any breach of this provision, the contractor shall indemnify the
COMPANY against any loss, cost or damage or claim by any party in respect
of such breach.
19.0 SAFETY CODE:
The Contractor shall ensure adequate safety precautions at site as required

under the law of the land to facilitate safe working during the execution of
work and shall be entirely responsible for the complete safety of their
workmen as well as other workers at site and premises during execution of
contract.
The contractor shall observe the safety requirements as laid down in the
contract and in case of sub-contract (only after written approval of company),
it shall be the responsibility of main contractor that all safety requirements are
followed by the employees and staff of the sub-contractor.
The contractor employing two hundred employees or more, including contract

Yamuna Power Ltd.
workers, shall have a safety co-coordinator in order to ensure the
implementation of safety requirements of the contract and a contractor with
lesser number of employees, including contract workers, shall nominate one
of his employees to act as safety co-coordinator who shall liaise with the
safety officer on matters relating to safety and his name shall be displayed on
the notice board at a prominent place at the work site.
In order to maintain security and zero fatal accidents, Safety shoes (S3 or SB)
of renowned brand should be provide to the resource deployed in C&M which
are doing testing of meters installed on voltage level 415v at least once in a
year of contract period.
LT Line tester (renowned brand) is to be provided at least twice during the

contract period to check and maintain security during testing in case of
leakage current.
The contractor shall be responsible for non-compliance of the safety

measures, implications, injuries, fatalities and compensation arising out of
such situations or incidents.
In case of any accident, the contractor shall immediately submit a statement
of the same to the owner and the safety officer, containing the details of the
accident, any injury or causalities, extent of properly damage and remedial
action taken to prevent recurrence and in addition, the contractor shall submit
a monthly statement of the accidents to the owner at the end of each month.
20.0 ACCEPTANCE:
Vendor confirms to have gone through the Policy of BYPL on legal and ethical
code required to be followed by vendors encapsulated in the #Vendor Code of
Conduct# displayed on the official website of BYPL (www.bsesdelhi.com)
also, which shall be treated as a part of the contract/PO/WO.
Vendor undertakes that he shall adhere to the Vendor code of Conduct and
also agrees that any violation of the Vendor Code of Conduct shall be treated
as breach of the contract/PO/WO.
In event of any such breach, irrespective of whether it causes any
loss/damage, Purchaser (BYPL) shall have the right to recover loss/damage
from Vendor.
The Contractor/Vendor herby indemnifies and agrees to keep indemnified the
Purchaser (BYPL) against any claim/litigation arising out of any violation of
Vendor Code of Conduct by the Contractor/Vendor or its officers, agents &
representatives etc.
Acceptance of the CONTRACT implies and includes acceptance of all terms

and conditions enumerated in the CONTRACT in the technical specification
and drawings made available to Contractor consisting of general conditions,
detailed scope of work, detailed technical specification, detailed equipment
drawing and complete scope of work.

Yamuna Power Ltd.
Contractor and Company contractual obligation are strictly limited to the terms
set out in the CONTRACT. No amendments to the concluded CONTRACT
shall be binding unless agreed to in writing for such amendment by both the
parties.
21.0 WORKMEN COMPENSATION:
The Contactor shall take insurance policy under the Workman Compensation
Act to cover such workers who are not covered under ESI and PF by the
VENDER however engaged to undertake the jobs covered under this order
and a copy of this insurance policy will be given to Company for reference and
records. This insurance policy shall be kept valid at all times. In case there are
no worker involve other than those who are covered under ESI and PF by the
VENDER, the VENDER shall certify for the same.
The VENDER shall keep the COMPANY indemnified at all times, against all
claims of compensation under the provisions of Workmen Compensation Act
1923 as amended from time to time or any compensation payable under any
other law for the time being involving workmen engaged by the VENDER in
carrying out the job involved and against costs and expenses, if any, incurred
by the COMPANY in connection therewith and without prejudice to make any
recovery.
The COMPANY shall be entitled to deduct from any money due to or to

become due to the VENDER, moneys paid or payable by way of
compensation as aforesaid or cost or expenses in connection with any claims
thereto and the VENDER shall abide by the decision of the COMPANY as to
the sum payable by the VENDER under the provisions of this clause.
22.0 THIRD PARTY INSURANCE:
The Agency shall, prior to commencement of the jobs under this Contract,
take out a comprehensive insurance policy against any damage or loss or
injury which may occur to any property or to any person or any employee or
representative of any outside Agency/Company engaged or not engaged for
the work of the Company, by or arising out the execution of the work or
temporary work or in carrying out of jobs under this Work Order.
23. NOTICE:
Any notice or other formal communication to be given under this agreement

shall be in writing and signed by or on behalf of the party giving it and shall be
sent by registered post, A.D. to the addresses of Service Provider or BYPL as
mentioned hereinabove or to any other addresses as agreed by the parties, in
writing from time to time.
24. REPLACEMENT OF RESOURCE(S)
24.1 If the Company finds any employee of the Service Provider guilty of any

Yamuna Power Ltd.
misconduct, incompetence or negligence, the Service Provider shall, if so
intimated by the Company shall at once remove such employee and replace
him by a qualified and competent substitute.
24.2 Service Provider shall keep the Company informed of all resource
replacements and all such data shall be submitted to the Officer-in-Charge
along with personal & qualification details.
24.3 If any employee of the Service Provider found included in unfair practices or
causing direct or indirect damage to Company Image / Property /Revenue
immediate action to be taken by the Service Provider and Company to be
suitably compensate for the loss incurred by the Company.
25. HUMAN RESOURCE ISSUES:
i) The Contractor would execute these works through their own resources.
ii) The Contractor shall bear all expenses/cost to be incurred towards salary,
allowances, perks, traveling allowances, advances, insurance, safety
measures, security, transportation and all other misc. expenses etc. of their
employees/ workmen during the currency of this Agreement. Also, the
Contractor shall be sole responsible for making payment for Hospitalization,
Compensation thereof in case of any accident & injury.
iii) The Contractor to deploy their resource immediately for carrying out the work
as specified above.
iv) The Contractor should ensure that there are no disputes regarding service,
payment etc of the persons engaged by him, anytime during the currency of
the contract. At no point of time during the currency of contract, the
Contractor's employees shall insist upon the Company for employment,
wages, and allowances or any other related matter, payment etc.
v) The Contractor shall not deploy the resource below the age of 18 years and
also shall not deploy the resource above the age of 60 years.
vi) The resource deployed by the contractor will be considered adequately

qualified, if
* Employee for the Job of Site Verification is having minimum ITI in Electrical
Engineering from any recognized university or as decided by officer-in-charge.
* Employee for the Job of Backend Operations is having minimum Graduation
degree & must be literate in computer basic operations.
Contractor will take sign copy of all responsibilities and duties from field
executives as well as back end executives provided by BYPL time to time and
Contactor will be responsible for any legal and others issues raised due to
false reports/ incorrect punching or wrong connection released.
vii) The Contractor will arrange Training to the all deployed staff on regular basis

Yamuna Power Ltd.
for new modification in process and as & when it is desired by the
Management. A Training Program must be prepared by the Contractor (At-
least for 2 days), for the newly recruited employees before engaging them for
the execution of work.
viii) The Contractor shall be directly responsible for any / all disputes arising
between him and his persons and keep the Company indemnified against all
losses, damages and claims arising thereof. The Contractor shall resolve any
dispute of their resource. All the legal dues of their resource is to be paid on
due date or within 8 days on the termination of resource.
ix) All safety wears required for the Contractor's resource during the execution of
work must be provided by the Contractor at his own cost and he shall ensure
that his employees regularly use such safety gears.
x) The Contractor shall be responsible for discipline of his resource and shall
adhere to the disciplinary procedure set by the Company. The Company shall
be at liberty to object to the presence of any representative or employees of
the Contractor, if in the opinion of the Company such resource has done any
act of misconduct or negligence or otherwise undesirable, then the Contractor
shall remove such a person objected to and provide a competent replacement
immediately.
xi) The Contractor shall give a written declaration / undertaking on or before 15th
of the following month that he has complied with the following
- has paid minimum wages to his resource as per the rate notified from time to
time by the Government of National Capital Territory of Delhi.
- deducted and deposited ESI and PF contribution. Copies of the same shall be
submitted.
xii) The Contractor shall submit a list of persons engaged by him for these work
mentioning their qualifications, experience and residential address. In case of
any revision, the same shall be informed to the COMPANY immediately in
writing.
xiii) The Company reserves the right to demand the Contractor's services on
holidays as well as beyond the normal working hours.
xiv) The Contractor will ensure that none of their person is engaged in any
unlawful activities subversive of the Company's interest failing which suitable
action may be taken against the Contractor as per the terms and condition of
this order.
xv) The Contractor shall be liable for payment of all taxes and duties as
applicable, to the State/ Central Govt. or any local authority.
xvi) The Contractor's employees shall not be treated as Company's employees /

persons for any purpose whatsoever & facilities/ benefits applicable to the

Yamuna Power Ltd.
Company's employees shall not be applicable to Contractor's employees. If
due to any reasons whatsoever the Company is made liable to meet any
obligation under any of the laws & enactment etc, for any reason whatsoever
the same shall be recovered from the Contractor or from any of the bills
payable to him or failing which it shall be recovered as per law.
xvii) The Contractor shall be responsible and shall comply with the provision of all
the STATUTORY ACTS APPLICABLE. Special attention of the
CONTRACTOR is drawn towards the compliance of provision of the following
statutes: (along with the latest amendments/additions):
a) The Child Labor (Prohibition and Regulation) Act, 1986.

b) The Contract Labor (Regulation and Abolition) Act, 1970.
c) The Employee's Pension Scheme, 1995.
d) The Employee's Provident Funds and miscellaneous provisions Act, 1952.
e) The Employees State Insurance Act, 1948.
f) The Equal Remuneration Act 1976.
g) The Industrial Disputes Act, 1947.
h) The Maternity Benefit Act 1961.
i) The Minimum Wages Act, 1948.
j) The Payment of Bonus Act, 1965.
k) The Payment of Gratuity Act, 1972.
l) The payment of Wages Act, 1936.
m) The Delhi Shops & Establishment Act, 1954.
n) The Workmen's Compensation Act. 1923.
o) The Employer's Liability Act, 1938.
p) Public Liability Insurance Act 1991.
q) Fatal Accident Act, 1855
r) The Personal Injuries (Compensation Insurance) Act 1963.
s) Weekly Holidays Act 1942
t) Building and Other Construction Workers' Welfare Cess Act,1996 and all
rules there under.
xviii) The Contractor shall obtain all registration/permissions licenses etc., which
are/may be required under any labor or other legislations for providing the
services under this Agreement.
xix) Contractor shall take insurance policy under the Workmen Compensation Act
to cover workers, not covered under ESI Act 1948, engaged by it and
Accident Liability Insurance for its employees for payment of compensation on
account of injury, fatal or otherwise due to accident during service. Copies of
these insurance policies will be submitted to company before claiming any
payments for reference and records and these insurance policies shall be
kept valid at all times.
xx) Along with monthly bills contractor shall submit proper Challan for deposit of
PF, ESI, EDLI, tax etc and a declaration stating therein that all the staff
deployed under this job contract have been paid wages timely and not less
than minimum wages applicable and also deposited/ paid the amount/

Yamuna Power Ltd.
liabilities towards PF, ESI, bonus, Gratuity, EDLI, taxes etc with the
appropriate/ concerned government authority by contractor and every
statutory liabilities have been complied with. In case of any non-compliance
discovered later on the same shall be borne by the contractor as company
has discharge its liability/ responsibility fully.
xxi) The contractor will pay to its employees their salaries/wages (working under
this contract); only thru crossed cheque or ECS (Electronic Transfers in their
respective Bank Accounts)
xxii) The Contractor will maintain all the registers (Attendance, Wages etc) at the
work site. These registers will be signed by the Engineer-in-charge as per
governing laws/rule/regulations.
xxiii) Contractor will ensure that all resource laws are complied with in all respect;
e,g, (but not limited to) issuance of I-Cards, providing Wages Slip, PF
Statement, Providing On-time Wages etc.
Employee not eligible under ESI scheme shall be covered under suitable
mediclaim policy with family floater.
26. Deployment of Resources:
1. The contractor shall deploy adequate resources for the smooth execution of
work assigned to him. The minimum resources shall be agreed upon in the
beginning of this contract and the contractor shall provide complete details
including name, address, and AadharCard number of resource deployed.
2. The contractor shall deploy qualified & experienced resources comprising

engineers, supervisors, diploma holders, skilled, semi-skilled & unskilled staff
in accordance with the requirements of electricity rules, safety laws and other
applicable regulatory laws. The contractor shall also ensure to meet the
requirements of performance standards as mentioned in this document. If at
any stage, the COMPANY/Engineer In-Charge finds the resources not
suitable or not up to the mark, the CONTRACTOR shall deploy the alternate
resources immediately.
3. Distribution of electricity is an essential service as well as a public utility

service. It is imperative to secure the electric network of our license area so
that uninterrupted distribution of power supply to essential services like Delhi
Metro, Police, hospitals, etc. is maintained. Proper security measures are
essential due to the extremely sensitive and critical nature of these services.
Therefore, Contractors shall be responsible for maintaining Personal
Identification Data of all staff deployed by him at our premises in electronic or
any other form as prescribed by the company. In addition to this, the
Contractor shall also submit a record of his deployment in various locations to
BSES on a daily basis to the Divisional In-charge.
4. The resource deployed by the contractor shall exercise highest level of

Yamuna Power Ltd.
integrity at work place and shall not involve in any type of malpractice. In case
any resource of the contractor is found involved in any malpractice, the
contractor shall indemnify the company for the loss incurred by the company
on account of such malpractice/misconduct.
5. In case the contractor or the resource deployed by him unable to execute the
work assigned to it as per satisfaction of the company or the workmen of the
CONTRACTOR refuses to work, going on strike or for any other reason likely
to lead to loss of productivity, the company shall have right of engaging any
other agency or resorting to any other suitable means without giving any
reason and to recover the cost incurred out of the amount payable to
contractor.
27. NON-EXCLUSIVITY:
The award of this agreement to the Service Provider shall not preclude the
Company from awarding the same agreement for similar services at the same
rates, or on any terms and conditions to other party or parties. The Company
at its discretion places the order on any other party.
28. SEVERABILITY:
If any provision of this Agreement is or becomes invalid or unenforceable by

the courts of any jurisdiction to which it is subject, such invalidity or
unenforceability shall not prejudice the remaining provisions of this
Agreement, which shall continue in full force and effect.
29. Reports and Information
The contractor shall be obliged to submit or furnish to COMPANY, all or any

information as desired by company, in the form of a report or otherwise. The
report may be required at regular interval as specified by company or at
Company's behest. The information shall be provided in a format to be
specified by the company to the contractor. However, company, reserves the
right to revise this format which would be communicated to the contractor and
it shall be valid and binding obligation of the contractor to submit the desires
information in the revised format.
30. Waiver of Rights:
No delay or forbearance by either party in exercising any right or power under

this Agreement shall be construed as a waiver of such right or power, nor
shall any single or partial exercise of such right or power preclude any further
exercise of such right of power
31. THE COMPANY'S RIGHT TO VARY QUANTITIES
The Company reserves the right to vary the quantity i.e. increase or decrease

Yamuna Power Ltd.
the Numbers/ quantities without any change in terms and conditions during
the execution of the Order. BYPL may increase or reduce the area/ scale of
operations after starting of execution of the contract and the size of contract
may be adjusted accordingly. BYPL also reserves the right to implement
optimization plan for resources required by way of improving productivity.
Accordingly the contract size may be adjusted proportionately. No resource
addition/replacement shall be allowed without prior written approval of BYPL's
concerned department.
32. RATE ESCALATION:
The Rates are firm and fixed for a period of one year from the Effective Date
of the Agreement. The Rates shall not be subject to escalation or increases
on an account / reason(s) whatsoever.
33. LIQUIDATED DAMAGE:
33.1 Service Provider shall ensure that the jobs are carried out in accordance with
the terms and conditions of this Agreement. If the jobs are not carried out to
the satisfaction of the Officer-in-Charge, whose decision will be final and
binding, including events of delay for reasons attributable to the Service
Provider, the Service Provider shall be liable to pay and / or reimburse to the
Company a sum
i.) Equivalent to charges plus 30% over head charges will be recovered from the
Service Provider's bill;
ii.) Equivalent to 0.5 % of the order value for each week or part thereof on
delayed part or unexecuted part thereof until the actual date when the job is
completed up to a maximum deduction of 5% of order value. Once the
maximum deduction is reached the Company may consider termination of
Agreement, at its sole discretion, without any liabilities to the Company.
33.2 The parties agree that the above amounts, including the amounts set out in
the provisions relating to penalty, are a reasonable estimate of the additional
expenses required to be incurred by the Company due to the breach by
Service Provider of the terms of this Agreement. The Company shall be
entitled to set off the entire amounts due from the Service Provider against the
Rates payable by Company to the Service Provider.
34. SUBLETTING:
The Service Provider shall not, without Company's prior consent in writing
assign or sublet or transfer any portion of services awarded to the Service
Provider as envisaged herein provider that any such consent shall not
relieved the Service Provider from any obligation, responsibility or duty under
this Order.
35. PERIOD OF MOBILISATION:

Yamuna Power Ltd.
Service Provider shall mobilize its resources to carry out the assigned
services under this Agreement immediately so that services are made
available from the date of start
36.0 ENVIRONMENTAL, HEALTH and SAFETY PLAN:
Agency will make ensure that the Environment, Health and Safety (EHS)
requirements are clearly understood and faithfully implemented at all levels at
site as per instruction of Company. Agencies must comply with these
requirements:
(i) Comply with all of the elements of the EHS Plan and any regulations
applicable to the work Atleast 2 times medical check up (i.e BP, Sugar , Hb
and weight) during the contract period of employees engaged in C&M as
preventive measures from any sudden disease.
(ii) Comply with the procedures provided in the interests of Environment, Health
and Safety
(iii) Ensure that all of their employees designated to work are properly trained and
competent
(iii) Ensure that all plant and equipment they bring on to site has been inspected
and serviced in accordance with legal requirement and manufacturer’s or
suppliers’ instructions
(iv) Make arrangements to ensure that all employees designated to work on or
visit the site present themselves for site induction prior to commencement of
work
(v) Provide details of any hazardous substances to be brought onsite
(vi) Ensure that a responsible person accompanies any of their visitors to site
All agencies’ staff is accountable for the following:
• Use the correct tools and equipment for the job and use safety equipment and
protective clothing supplied, e.g. helmets, goggles, ear protection, etc. as
instructed
2. Keep tools in good condition
3. Report to the Supervisor any unsafe or unhealthy condition or any defects in
plant or equipment
4. Develop a concern for safety for themselves and for others
5. Prohibit horseplay
6. Not to operate any item of plant unless they have been specifically trained
and are authorized to do so.

Yamuna Power Ltd.
SECTION IV
SCOPE OF WORK
1. SCOPE OF WORK
Contractor's Scope of work:
Contractor shall be fully responsible for the smooth running of the DSS
operations to complete all Field & Backend activities as per the Company
schedule with the requisite number of the resource to meet the desired
performance level up to the Company satisfaction.
Contractor shall:
1.1 At all times perform fully and properly all functions required to be performed
for DSS operations for our all three circles of BYPL, always in accordance and
full compliance with the procedures and specifications set out. The Contractor
shall carry out DSS Operations monthly basis as required. The Contractor
shall deploy & organize the resource accordingly. This Contract will involve
operation of following activities:-
A. New Connection:
All front end and back end activity to close the case end to end i.e. As per
SOP Document collection and Online form filling and processing through
Sewa Kender/ form site( if Decided by Company ) after Original Verification,
Initial CF ,allocation of job , Tele-calling to applicant regarding Site visit ,site
verification for technical feasibility and Commercial feasibility(energy &
enforcement dues verification), issuing of deficiency in case of any deficiency,
scanning of files and other documents ,feedback and final punching, CF/TF
demand note punching ,record keeping, dispatch of demand note and
rejection letter, tele-calling for demand note and rejected cases, revisit and
processing of rejected cases, allocation of job other activity related to new
connection and activity added time to time by company with in DERC time
limit
B. Existing Connection:
All front end and back end activity to close the case end to end i.e. As per
SOP Document collection and Online form filling and processing through
Sewa Kender/ form site( if Decided by Company ) after Original Verification,
Initial CF ,allocation of job , Tele-calling to applicant regarding Site visit ,site
verification for technical feasibility and Commercial feasibility(energy &
enforcement dues verification), issuing of deficiency in case of any deficiency,
scanning of files and other documents ,feedback and final punching, CF/TF
demand note punching ,record keeping, dispatch of demand note and
rejection letter, tele-calling for demand note and rejected cases, revisit and
processing of rejected cases, allocation of job other activity related to new
connection and activity added time to time by company with in DERC time
limit. The activities of existing connections are below:-

Yamuna Power Ltd.
a) Load Enhancement / Reduction
b) Category Enhancement / Reduction
c) Name Change
d) Address Correction
The Contractor shall provide services for Six days a week. However he may
be required to provide the services for 7 days a week as per requirement /
need of the job.
1.2 The Contractor shall, call the Applicant, educate about documents
requirements. reminding their appointment date and time, re-fix the
appointment in case of applicant requirement
1.3 The Contractor shall responsible for smooth working of all 14 divisions Sewa
kendra Desks and their smooth functioning. The Contractor will collect the
required documents from registered applicant only (not from third person) in
division offices Seva Kendra desk as per check list provided for new as well
as existing connections. The contractor will follow seva Kendra operation in
following manner strictly:
a) Checking / Verification of documents with original copy from applicant, as per
SOP decided by company on application appointment date and time and on
FIFO basis
b) Issuing of deficiency to applicant in case of incomplete documents with a copy
for record purpose or processing for next desk in case of no deficiency
c) Online form filling, punching/editing of correct details as per documents,
applicant photo capturing, digital sign of applicant, scanning and uploading of
all forms along with documents, Giving copy of acknowledgement to applicant
with all information and details to applicant in FIFO manner
d) Proper maintain of office decorum (punctuality, Timings, wearing of dress, soft
behavior with applicant etc)
e) Implement the changes in process as per company requirement time to time
f) Providing facility of seva kendra at applicant home/other than BYPL premises
(through Laptop or other instrument /gadgets as decided by company
g) The Contractor will submit the filled application form along with all documents
physically in CBD-III office from all the divisions on daily basis in case of
Mobile seva Kendra Operations
1.4 The Contractor shall check the commercial feasibility at initial stage in DSS /
SAP module as per address provided by the Applicant uploading of all dues
list and allocate the cases to TF Eng for Technical feasibility and dues
verification.
1.5 The contractor shall rotate/change the area/division of all TFE's after a fixed
interval or as decided by company
1.6 The Contractor shall, call the Applicant, regarding site visit by TF Eng. with
date and time

Yamuna Power Ltd.
1.7 The contractor shall follow the process and guidelines of site visit as per
decided by company. If company wants to change in process,or wants site
visit from manual to online (through mobile or tabl;et or by any other electronic
gadgets ), the contractor shall provide all required equipments as per required
quantity along with proper training to all concerned executives at his own cost
or as decided by company
1.8 The contractor through their TF engineer will capture all details accurately
from site as per Performa (manually/online/through gazette ) given by
company and fill the same in inspection report cleanly and Contractor will be
submit the same on daily basis after dully signed and stamps of TF engineer.
and in case of any variance from the guideline issued by BYPL, TF eng will
issue deficiency letter to applicant on the Spot and submit one copy of the
same with his report..Contractor will follow the same process in case of revisit
of cases required by company.
1.9 The contractor will take the photograph of building, Roof of building, meter
place (that should be outside of premises), nearby pole, installed ELCB
applicant and TF engineer at site. Contractor is responsible to download and
upload these photographs in the data base / SAP.
1.10 The contractor will scan all documents provided by consumer/TF Engg/ i.e IR
sheet, deficiency letter, ownership / occupancy proof, ID proof, I-Bond, self
declaration, filled application form etc on daily basis
1.11 The Contractor shall verify the details collected from site as per guideline
issued by company, submit the Feedback on collected documents and
Inspection reports. The Contractor shall punch / upload the commercial
feasibilities/ Technical feasibilities details in PSM/SAP properly and accurately
and within DERC timeline.
1.12 The Contractor shall ensure the uploading of scan documents and
photographs collected from the Applicants and TFE's in Online
Database/system/SAP on daily basis
1.13 The Contractor shall assist in printing the Demand Note and Rejection letter
and dispatch the same to the Applicant with proper record. and also
correspond with applicant thru tale-calling also for DN issued cases as well as
rejected cases.
1.14 The Contractor shall ensure the proper record keeping of all Files, reports and
all communications to applicants
1.15 The Contractor shall carry out audit in following manner:

a) Contractor shall ensure the manpower availability at Digi Seva Kendra on
daily basis and contractor shall also ensure the periodical inspection of Seva
Kendra for verification of operational guidelines.
b) Audit of Inspection details filled by TFE's (minimum 20 cases per division per

Yamuna Power Ltd.
month)
Variation in details found during audit done by contractor/company will attract
penalty on contractor as above mentioned rate
1.16 The Contractor shall also arrange feedback survey on sample basis by tele
callers to improve the standards of performance.
1.17. Contractor will be responsible for all allowance, like washing allowance,
Conveyance allowance etc.
1.18. The Contractor shall provide the dress to his employee as instructed by
Officer-in-charge. Dress shall include the following items:
Trousers -3, Shirts-3, Tie-1, Badge-1, Shoes-1, Socks-2, Sweater-1, Blazer-1
and hanging bag-1 etc. Quality, Color and design to be approved by Officer-
in-charge
1.19. The contractor shall arrange the electronic attendance monitoring system to
ensure the timely presence of office staff.
1.20. The contractor shall arrange the shift duty plan and provide the resource in
two shifts in the field for the collection of documents as per the requirement of
company.
1.21. Contractor shall be responsible for taking photographs of the building, the
premises where meter is to be installed and the existing meter (if any) along
with the RC or authorized representative.
1.22 Contractor shall pay performance linked incentive to TF Executives and

backend staff. Contractor shall provide reward and recognition to TF
Executives and backend staff in every month on the basis of score card.
1.23 Contractor shall provide all required equipments/gadgets like Mobile,

cameras, height measuring device, Measuring Tap(feeta), mobile SIM card
etc along to TF executives for capturing site details .
1.24 Each TF Executives should be equipped with bike/two wheeler for carrying
out visit from company office to applicant premises and vice versa. BSES logo
may be used on the these vehicle for branding purposes if needed
1.25 The contractor shall have to submit indemnity bond as per rate of
equipment/gadgets if the same is provided by the company. If any
equipments/gadgets are provided by company, contractor shall return them to
the company in good working conditions after the completion of assignment.
Contractor shall take all the steps and measures for healthiness of cameras.
They will be responsible for any loss/damage to cameras during operation/use
of the same by employees of the contractor. Company may also direct
contractor to buy/arrange additional equipment/gadgets at any time during the
contract period as per requirement

Yamuna Power Ltd.
1.26 If company decides to change existing process of new connection as well as
existing connections, contractor should provide desired equipments,
resources and training on its own cost as per requirement or as decided
mutually.
1.27 The resource deployed by agency shall be on 26 days in a month basis as per
Minimum Wages Act prevailing NCT of Delhi. All the resources shall be
deployed after prior clearance of the Engineer In Charge.
1.28 Agency will submit all relevant documents as stipulated in the contract to
Engineer Incharge for verification before the commencement of the work and
thereafter as and when required in addition to Compliance Cell / C&M /
Finance / HR Cell
1.29 The resource shall be deployed after clearance from BYPL.
1.30 Attendance of staff may be required through biometric system
1.31 The contractor will submit police verification report for all the workforce
deployed before submission of the first running bill.
1.32 The contractor shall provide uniform to their resource as specified by BYPL
1.33 Further it need to be mentioned that many people are taking leave with/
without information in advance frequently for which agency is not doing
anything. The agency should keep well trained people for different fields of at
least 5% work force ready all the time to substitute the absenteeism so that
the work flow will not get effected.
2.2 Company's Scope of work:

2.2.1. The Company shall issue Photo Identity cards to Contractor representative,
authorizing them for DSS activities, at Contractor's cost. The employees of
Contractor must carry the identity card every time.
2.2.2. The Company shall take prompt action to render all possible assistance in
case of any problem in execution of the work.
1.2.3 Company shall provide the help to contractor for any uploading / updation of
the software at contractor cost.
2.3 Execution Program and Co-ordination Procedure:

2.3.1 Contractor shall deploy adequate number of skilled and efficient workmen and
engineers so as to ensure that the various jobs are completed in time, and in
any case, as and when directed by the Company.
2.3.2 Contractor shall submit to the Company written detailed execution plan,
resource deployment plan and details at least Seven days prior to
commencement of work under this Work Order and have the same approved
by the company.

Yamuna Power Ltd.
2.3.3 Immediately upon completion of any and all jobs under this Work Order the
Contractor shall submit to the Engineer in-charge i.e. Manager/AM DSS /
HOD DSS a report that sets out in detail the jobs carried out. The Engineer in-
charge i.e. AM (PS ) / Divisional Head shall, after being satisfied that the jobs
under this Work Order have been properly and successfully completed by the
Contractor, certify the same. In case the Company's representative is of the
view that modifications/corrections need to be carried out, Contractor shall
immediately carry out the said modifications/ corrections without being
compensated for expenses incurred, if any, by Contractor for such
modifications / corrections.
2.4 Performance Standards:

2.4.1 The Contractor will submit Site Verification Data (CF/TF Reports etc) after
proper Quality Check and duly corrected, ready to be processed, as specified
by the Company. Any error detected afterwards will attract penalty.
2.4.2 If the data / reports are delayed, Company shall reserve the right to get the
same job carried out through another Contractor and in such case; all
expenses incurred/ deemed to be incurred towards carrying out the work
along with overheads of 50% shall be recovered from the bills of the
Contractor.
2.4.3 In case Company finds connivance of Contractor with the consumers in such
event, Company has the right to recover the dues from the Contractor.
Company may also terminate the services of Contractor without prejudice to
its right or take legal action as well as recovery of loss from the bills.
2.4.4 All applications must be closed as per DERC guidelines.
2.4.5 All regulation of DERC must be complied with.
2.5. Additional Scope/ Work
Any additional work beyond the scope enumerated in the Work Order above
shall be carried out by the Contractor only after written confirmation from the
signatory of the contract order. The Company shall not entertain any claim or
increase in the order value due to execution of such additional work beyond
the scope defined in the contract order. Any such claim shall stand
automatically null and void unless accompanied with a formal amendment to
the contract order.

Yamuna Power Ltd.
SECTION–V
Commercial Bid/Price Format
Sub:- Providing Various Activities at Door Step Services Department of BYPL
Rate
Average beyond
Amount Per
S.No Activity Qty Per Rate (Rs.) variation of
Month
Month* + 5% of
Yearly Qty
New Connection
Rate for Front and Back
1 5500 Nos
End Activities for New
Connection.
Existing Connection
Rate for Front and Back
2 3000 Nos
End Activities for Existing
Connections.
TabletMobile /other
As per
3 gadgets for online
Requirement
capturing of data
Total
Notes:
1. *Qty mentioned shall be minimum guaranteed. Minimum guarantee will be set
off quarterly
2. Variation in aggregate of annual quantity in S. No. 1 & 2 upto + /- 5% shall be born
by the contractor. The variation will be checked and finalised at the end of the
contract
3. GST will be extra
Name & Seal of Company

Yamuna Power Ltd.
SECTION-VI
BID FORM
To
Head of Department
BSES YAMUNA Power Ltd
IIIrd Floor, A Block
Shakti Kiran Building, Karkardooma
Delhi 110032
Sir,
1 We understand that BYPL is desirous of procuring of
……………………………….. in it‘s licensed distribution network area in Delhi
2 Having examined the Bidding Documents for the above named works, we the
undersigned, offer to deliver the goods in full conformity with the Terms and
Conditions and technical specifications for the sum
of.........................................
(figures........................................................................) or such other sums as
may be determined in accordance with the terms and conditions of the
contract .The above amounts are in accordance with the Price Schedules
attached herewith and are made part of this bid.
3 If our Bid is accepted, we undertake to deliver the entire goods as per delivery
schedule mentioned in Section IV from the date of award of purchase
order/letter of intent.
4 If our Bid is accepted, we will furnish a performance bank guarantee for an
amount of 5% (Five)percent of the total contract value for due performance of
the Contract in accordance with the Terms and Conditions.
5 We agree to abide by this Bid for a period of 90 days from the due date of bid
submission and it shall remain binding upon us and may be accepted at any
time before the expiration of that period.
6 We declare that we have studied the provision of Indian Laws for supply of
equipments/materials and the prices have been quoted accordingly.
7 Unless and until Letter of Intent is issued, this Bid, together with your written
acceptance thereof, shall constitute a binding contract between us.
8 We understand that you are not bound to accept the lowest, or any bid you
may receive.
9 There is provision for Resolution of Disputes under this Contract, in
accordance with the Laws and Jurisdiction of Contract.
Dated this............................... day of................................................. 2019
Signature.............................................. In the capacity of
………………………………
..................................................................duly authorized to sign for and on
behalf of
(IN BLOCK CAPITALS)...............................................................................

Yamuna Power Ltd.
ANNEXURE -I
STATUTORY REQUIREMENTS:
The Contractor should obtain and must submit the following to Company before
commencement of Contract and these shall renewed from time to time as and when
required:
a) PF Code No. and all employees to have PF A/c No. under PF every Act,
1952.
b) All employees to have a temporary or permanent ESI Card as per ESI Act.
c) ESI Registration No.
d) GST registration number.
e) PAN No.
f) Contract Tax Registration Number
The Contractor must follow:
a) To follow Minimum Wages Act prevailing in the state.

b) Salary / Wages to be distributed through ECS to all the deployed work force
or in presence of Company's representative not later than 7th of each month.
c) To maintain Wage-cum -Attendance Register.
d) The resource which is not covered under ESI should be covered by a suitable
mediclaim policy including family floater of Minimum Value of ₹ 2.00 lacs
e) To maintain First Aid Box at Site. e) Latest P.F. and E.S.I. challans pertaining
to the period in which Contract was undertaken along with a certificate
mentioning that P.F. and E.S.I. applicable to all the employees has been
deducted and deposited with the Authorities within the time limits specified
under the respective Acts.
f) INSURANCE POLICY FOR LIFE COVER:
Contractor must take a Life Insurance Policy for staff deployed in BYPL for
this work to insure against any loss of life which may occur during the contract
period for the work of the BYPL. The Policy shall have coverage of ₹ 10 Lacs
(Death+ Permanent Total Disability + Partial Permanent Disability due to
external accidents).
g). Antecedents verification of deployment
Without limiting the foregoing terms of the present Order/ Contract the
contractor shall, within two months of deployment of its employee at any of
BYPL's offices/installations under the present Order/ Contract, conclude
background check(s) of personal information including all documents,
educational certificates, references, previous employment records, civil
records, criminal records, general antecedents and any other relevant
information, of all personnel appointed from the effective date. Contractor
shall also conduct similar background check before deploying any new
employee for any BYPL assignment. Such background check(s) shall be
conducted with prior consent of the personnel. The Contractor further agrees
to indemnify and keep BYPL indemnified against any action by any of its
employee arising out of or against any such background check(s).

Yamuna Power Ltd.
h). In order to monitor the performance of each of the employees deployed by the
contractor under the contract, contractor shall implement an effective
measure, such as employee score card.
To motivate his employees to achieve high level of performance standard, the
contractor shall formulate and implement an appropriate R&R Policy based on
aforesaid performance measure which will include advisory action also.

Yamuna Power Ltd.
ANNEXURE -_II
FORMAT FOR EMD BANK GUARANTEE
(To be issued in a Non Judicial Stamp Paper of ₹ 100/- purchased in the name of the
bank)
Whereas [name of the Bidder] (herein after called the “Bidder“) has submitted its bid
dated[date of submission of bid] for the supply of [name and/or description of the
goods] (here after called the “Bid”). KNOW ALL PEOPLE by these presents that WE
[name of bank] at [Branch Name and address],having our registered office
at[address of the registered office of the bank](herein after called the “Bank“),are
bound unto BSES YAMUNA Power Ltd., with its Corporate Office at SHAKTI KIRAN
BUILDING, KARKARDOOMA, Delhi 110032 ,(herein after called —the
“Purchaser“)in the sum of …………………… (Rupees
…………………………………… only) for which payment well and truly to be made to
the said Purchaser, the Bank binds itself, its successors, and assigns by these
presents. Sealed with the Common Seal of the said Bank this_____ day of________
2019. The Conditions of this obligation are: If the Bidder withdraws its Bid during the
period of bid validity specified by the Bidder on the Bid Form; or
2. If the Bidder, having been notified of the acceptance of its Bid by the Purchaser
during the period of bid validity:
(a) Fails or refuses to execute the contract form, if required: or
(b) Fails or refuses to furnish the performance security, In accordance with the
instructions to Bidders/Terms and Conditions.
We undertake to pay to the Purchaser up to the above amount upon receipt of its
first written demand, without the Purchaser having to substantiate its demand,
provided that is its demand the purchaser will note that amount claimed by it is due
to it, owing to the occurrence of one or both of the two condition(s), specifying the
occurred condition or condition(s). This guarantee will remain in force up to and
including 90 days after the due date of submission bid, and any demand in respect
thereof should reach the Bank not later than the above date.
(Stamp & signature of the bank)
Signature of the witness(s)

Yamuna Power Ltd.
ANNEXURE –III
PROFORMA OF PERFORMANCE BANK GUARANTEE

(TO BE ISSUED ON ₹ 1OO/- STAMP PAPER)
Bank Guarantee No.

Place:
Date:
To
BSES YAMUNA Power Limited
Whereas BSES YAMUNA POWER LTD (hereinafter referred to as the
"Purchaser", which expression shall unless repugnant to the context or
meaning thereof include its successors, administrators and assigns) has
awarded to M/s......... with its Registered/ Head Office at (hereinafter referred
to as the "Supplier" which expression shall unless repugnant to the context or
meaning thereof, include its successors administrators, executors and
assigns), a contract no. dated (the Contract);
And whereas the value of the Contract is Rs. (The Contract Value)
And whereas it is a condition of the Contract that the Supplier shall provide a
Performance Bank Guarantee for the due and faithful performance of the
entire Contract for a sum equivalent to - % of the Contract Value to the
Purchaser on or before And whereas the Bank under instructions from the
Supplier has agreed to guarantee dIe due performance of the Contract.
Now it is agreed as follows:

1. we (Name of the Bank) having its Head Office at (hereinafter referred to as
the Bank, which expression shall unless repugnant to the context or meaning
thereof, include its successors, administrators, executors and assigns) shall
indemnify and keep indemnified the Purchaser for, and guarantee and
undertake to pay to the Purchaser immediately on written demand, a sum
equivalent to % of the Contract Value as aforesaid at any time upto
(day/month/year) without any demur, reservation, contest, recourse or protest
and/or without any reference to the Supplier, against all losses, damages,
costs and expenses that may be caused to or suffered by the Purchaser by
reason of any default on the pall of the Supplier in performing and observing
any and allthe terms and conditions of the Contract or breach on the part if the
Supplier of terms or conditions of the Contract.
2. The demand shall consist only of an original letter issued by Purchaser stating
that the Supplier has failed to fulfill its obligations under the Contract. Such
demand made by the Purchaser on the Bank shall be conclusive and binding
notwithstanding any difference or dispute between the Purchaser and the
Supplier or any difference or dispute pending before any Court, Tribunal,
Arbitrator or any other authority.
3. The Bank undertakes not to revoke this guarantee during its currency without
previous written consent of the Purchaser and further agrees that the
guarantee herein contained shall continue to be enforceable during the period

Yamuna Power Ltd.
that would be taken for satisfactory performance and fulfillment in all respects
of the Contract or in the event of any dispute between the Purchaser and
Supplier until the dispute is settled (provided that d1e claim! demand under
this guarantee is lodged /referred during the currency of this guarantee) or till
the Purchaser discharges this guarantee whichever is earlier.
4. The Purchaser shall have the fullest liberty without affecting in any way the
liability of the Bank under this guarantee from time to time to extend the time
for performance of the Contract by tbe Supplier. The Purchaser shall have the
fullest liberty, without affecting the liability of the Bank under this guarantee, to
postpone from time to time the exercise of any powers vested in them or of
any right which they might have against the Supplier, and to exercise the
same at any time in any manner, and either to enforce or to forbear to enforce
any covenants, contained or implied, in the Contract. or any other course or
remedy or security available to the Purchaser. The Bank shall not be released
of its obligations under these presents by any exercise by the Purchaser of its
liberty with reference: to the matters aforesaid or any of them or by reason of
any other act or forbearance or other acts of omission or commission on the
part of the Purchaser or any other indulgence shown by the Purchaser of by
any other matter or thing whatsoever which under law would, but for this
provision, have the effect of relieving the Bank.
5. The Bank agrees that the Purchaser and its option shall be entitled to enforce
this guarantee against the Bank as a principal debtor, in the first instance
without proceeding against the Supplier and notwithstanding any security or
other guarantee that the Purchaser may hive in relation to the Supplier's
liabilities.
6. Anything contained hereinabove the liability of the Bank under this guarantee
is restricted to a sum equivalent to % of the Contract Value ie. ₹ and it shall
remain in force upto and including .Unless a demand to enforce a claim under
this guarantee is made against the Bank within 3months from the the above
date of expiry i.e. up to all the rights of the Purchaser under the said
guarantee shall be forfeited and the Bank shall be released and discharged
from all liabilities thereafter.
7. This Performance Bank Guarantee shall be governed by the laws of India.
Dated this Witness day of 2019 at
1. For Bank
2. Signature
Name Power of Attorney No:
Banker's Seal
Bank Details:
Bank Name - Axis Bank
Address - Swasthya Vihar
IFSE - UTIB0000055

Yamuna Power Ltd.
ANNEXURE - IV
NON-DISCLOSURE AGREEMENT
THIS NON-DISCLOSURE AGREEMENT (“Agreement”) is made and entered into at

Delhi on the _____ day of __________, 2019
By And Between
________________________, a company registered under the Companies Act,
1956 and having its registered office at ______________________________
(hereinafter referred to as the “Disclosing Party” which expression shall unless
repugnant to the meaning and context mean and include its successors and
permitted assigns) of the FIRST PART
And
______________________, a company incorporated under the Companies Act,
1956 and having its registered office at _______________________, (hereinafter
referred to as the “Receiving Party” which expression shall unless repugnant to the
meaning and context mean and include its successors and permitted assigns) of the
OTHER PART
Disclosing Party and Receiving Party are hereinafter individually referred to as the
“Party” and collectively as the “Parties”.
WHEREAS the Disclosing Party is in discussions with the Receiving Party for
Security Management Services (“Project”) and the Disclosing Party may in
conjunction with the aforesaid disclose to the Receiving Party information relating to
their businesses which is confidential and sensitive in nature and the Receiving Party
is willing to undertake to restrict the use and further disclosure of the information in
accordance with the terms and conditions set out herein:
• The “Receiving Party” acknowledges and confirms the confidential and
sensitive nature of all information, documents and material relating to the
purpose and objectives of the Project or of the assets and operation of
businesses, undertakings and establishments (i) that may be disclosed or
made available to the Receiving Party by the Disclosing Party or its
employees/ representatives/ advisors/ consultants; (ii)Receiving Party may
gain or gather from any source; (iii) Receiving Party may process or arrive at
during the course of the Project; (iv) Receiving Party may have come across
during its discussions with any person in the course of the Project; and (v) all
negotiations and discussions between the Parties relating to the Project (all
the information referred to above is hereinafter referred to as the “Confidential
Information”).
• Confidential Information is understood to include but is not limited to

information made available in written, machine recognizable, graphic or
sample form including, without limitation, drawings, photographs, models,

Yamuna Power Ltd.
design or performance specifications, its analysis, compilations, studies, notes
and all other information and data disclosed orally or visually which has been
developed / is exclusive to the Disclosing Party and includes information
provided in various meetings.
Provided, however, that Confidential Information shall not include information

which (a) is, or becomes, publicly known, otherwise than through a wrongful
act of the Receiving Party or its representatives; (b) is in the possession of the
Receiving Party prior to receipt from the Disclosing Party or its
representatives without an obligation of confidentiality; (c) is independently
developed by the Receiving Party, provided that it was not derived from the
Confidential Information; (d) is furnished to others by the Disclosing Party
without restrictions, similar to those herein on the rights of such others to use
or disclose; or (e) is approved in writing by the Disclosing Party for disclosure.
• The Receiving Party shall not disclose the Confidential Information to any
other person save and except with the express consent in writing given by the
Disclosing Party. The Receiving Party, however, may disclose such part of the
Confidential Information where (i) such disclosure is in response to a valid
order of a court or any other governmental body having jurisdiction over this
Agreement or (ii) such disclosure is otherwise required by law, provided that
Receiving Party has given prior written notice to the Disclosing Party forthwith
it came to learn about such disclosure requirement or the demand for such for
disclosure and made all reasonable efforts to protect the Confidential
Information in connection with such disclosure.
• The Receiving Party shall with reference to the Confidential Information take
all actions as may be necessary to (i) maintain the confidentiality thereof; (ii)
limit its use of such Confidential Information solely for the purpose of the
Project; (iii) avoid disclosure even to any of its employees that are not
associated with the Project; (iv)avoid any dissemination or publication by any
of its employees/ representatives associated with the Project; (v) avoid writing
about sensitive information which is disclosed verbally and is sensitive to the
operations; and (vi) safeguard the Confidential Information from being
accessed by any unauthorized person. Such actions shall include but not be
limited to obtaining appropriate non-disclosure undertakings from its
employees directly or indirectly engaged in the Project.
• The Receiving Party hereby agrees to indemnify and hold harmless the
Disclosing Party and its directors and employees from and against any
damage, loss, cost or liability (including all expenses and costs of enforcing
rights under the Agreement) arising out of or resulting from (i) any use or
disclosure by the Receiving Party of Confidential Information in violation of the
Agreement; (ii) any leakage of the Confidential Information at the end of the
Receiving Party or its employees/ representatives; and (iii) breach or violation
of any of the other covenants herein.
• The Receiving Party will, promptly upon the request of the Disclosing Party,
deliver to the Disclosing Party, the documents comprising the Confidential

Yamuna Power Ltd.
Information or any part thereof and will destroy any copies, notes, or extracts
thereof, without retaining any copy thereof, except that any portion of the
Confidential Information that consists of analysis and any written Confidential
Information not so requested and returned, shall be retained and kept subject
to the terms of this Agreement, or upon the Disclosing Party’s request
destroyed (such destruction to be confirmed in writing).
• The term of this Agreement is 5 years from the date of execution of this
Agreement. However, the obligation to maintain confidentiality of the
Disclosing Party’s information shall survive the termination of this Agreement.
Any violation of this agreement may lead to termination of all the relations with
the Receiving party and black listing/ debarring of the Agency for future
engagements.
• This Agreement shall be governed by the laws of India. Any dispute,

difference or claim related to or arising under, out of or in connection with this
Agreement shall be resolved subject to the jurisdiction of Delhi Courts.
For the Disclosing Party For the Receiving party

Authorized Signatory Authorized Signatory
Name: Name:
Designation: Designation:

Yamuna Power Ltd.
Information
S.No. Parameters Evaluation Criteria Weightage SCORE ASSIGNMENT
Source
A Operational Performance 90 10 5 0
1 After Acceptance of application
% of Demand note from the date of

100% within 4 Any case of more than
1.1 New connection acceptance of application with in 4 working SAP-ISU 20
days 4 days
days
Change in existing connection(Name Process & close the Name change within 15 100% within 15 Any case of more than
1.2 SAP-ISU 10 N/A
change,Load,category change) days from Doc Acceptance date days 15 days
2 TF (site visit done ) All TF done with in 2 days from TALR SAP-ISU 10 100% >=98 & <100 <96% cases done
DN Issued from Doc punched in system(SOCR)

3 Final CF/Demand Note generation SAP-ISU 10 100% >=99 & <100 <99% cases done
in 1 day
Less than 2
4 Quality check of Seva Kendra Audit Team 10 between 2 and 3 more than 3 incident
incident
No instance of Any instance of wrong

5 Quality Check of TFE Audit MIS Audit Team 10 N/A
wrong TF TF
Wrong case released/Misconduct at

6 Total cases established DSS 10 No instance N/A Any Instance
site/Misbehave with applicant
Uploading of photo graphs of new

7 Sample check / complaint received DSS 10 100% >=95 & <100 <95% cases done
connection
B Enablers for Contract performance 10
8 Wearing Uniform by TFEs Verification of TFEs dress by Supervisor Supervisor 5 No instance N/A 1 or more instances
within time
9 Reward & Recognition policy based On basis of Monthly Performance Vendor 5 (10th day of the N/A If Not done within time
month)

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Yamuna Power Ltd.

Tender Notification for

“PROVIDING VARIOUS ACTIVITIES AT DOOR STEP

NIT No.: CMC/BY/19-20/RB/AK/04

Due Date for Submission: 30.04.2019, 14:30 HRS

BSES YAMUNA POWER LIMITED

BSES YAMUNA POWER LTD (BYPL)

NIT: CMC/BY/19-20/RB/AK/04 Page 1 of 57 Bidder Seal & Signature

SECTION – I: REQUEST FOR QUOTATION………………............... .................4

SECTION – II: INSTRUCTIONS TO BIDDER…………………………………......11

SECTION – III: GENERAL TERMS AND CONDITIONS…………….…………...19

SECTION – IV: SCOPE OF WORK……………………………...………..………..41

SECTION – V: BILL OF QUANTITY/PRICE FORMAT…………………….........47

SECTION – VI: BID FORM…………………………………………...………..........48

NIT: CMC/BY/19-20/RB/AK/04 Page 2 of 57 Bidder Seal & Signature

S. No Item Description Y/N

3 EMD IN PRESCRIBED FORMAT

4 BID FORM (UNPRICED) DULY SIGNED

6 FINANCIAL BID (IN SEPARATE SEALED ENVELOPE)

NIT: CMC/BY/19-20/RB/AK/04 Page 3 of 57 Bidder Seal & Signature

REQUEST FOR QUOTATION

BSES Yamuna Power Limited invites sealed tenders in 2 envelopes for

“Providing Various Activities at Door Step Services Department of BYPL”

1.2 POINTS TO BE NOTED

NIT: CMC/BY/19-20/RB/AK/04 Page 4 of 57 Bidder Seal & Signature

• Earnest Money Deposit (EMD) of value INR (₹) 9,84,000/- is not

1.3 Qualification Criteria:

The prospective bidder must qualify all of the following requirements to be

2. Bidder must have extensive experience of carrying out similar type of

NIT: CMC/BY/19-20/RB/AK/04 Page 5 of 57 Bidder Seal & Signature

4. An undertaking that the bidder has not been blacklisted/debarred by any

5. The bidder should also confirm and an undertaking is to be submitted that

NIT: CMC/BY/19-20/RB/AK/04 Page 6 of 57 Bidder Seal & Signature

1.4.1 BID SUBMISSION:

PART A: TECHNICAL BID comprising of following:

PART B: FINANCIAL BID comprising of Prices strictly in the Format enclosed

NIT: CMC/BY/19-20/RB/AK/04 Page 7 of 57 Bidder Seal & Signature

Notwithstanding anything stated above, the Company reserves the right to

1.4.2 Award Decision

NIT: CMC/BY/19-20/RB/AK/04 Page 8 of 57 Bidder Seal & Signature

1.4.3 Market Integrity

• Failure to honor prices submitted to the market place.

1.5 Contact Information

Technical clarification, if any, as regards this RFQ shall be sought in writing

NIT: CMC/BY/19-20/RB/AK/04 Page 9 of 57 Bidder Seal & Signature

BSES Yamuna Power Ltd BSES Yamuna Power Ltd

NIT: CMC/BY/19-20/RB/AK/04 Page 10 of 57 Bidder Seal & Signature

2.0 SCOPE OF WORK

NIT: CMC/BY/19-20/RB/AK/04 Page 11 of 57 Bidder Seal & Signature

SECTION – I: REQUEST FOR QUOTATION

6.0 AMENDMENT OF BIDDING DOCUMENTS

7.0 PREPARATION OF BIDS

8.0 DOCUMENTS COMPRISING THE BID

NIT: CMC/BY/19-20/RB/AK/04 Page 12 of 57 Bidder Seal & Signature

(b) BG from a nationalized or scheduled bank in favor of BSES Yamuna Power

The EMD may be forfeited in case of:

10.0 BID PRICES

11.0 BID CURRENCIES

Prices shall be quoted in Indian Rupees Only.

12.0 PERIOD OF VALIDITY OF BIDS