Koshk is one of several prominent brands under GHL’s

umbrella.

Ground Handling Logistics (GHL) is a Saudi Arabian

company with decades of experience and a strong
commitment to deliver efficient, reliable, innovative, and
cost-effective services and solutions in the MENA region.

GHL works tirelessly to build partnerships with local and

international brands that maintain its standards,
credibility and impeccable reputation. The company's 30
years of experience has made it the preferred choice and
partner for any business looking to provide a better
service and the ultimate customer journey.

GHL OPERATES AT MAJOR

INTERNATIONAL AND
DOMESTIC AIRPORTS IN
ADDITION TO TRAIN
STATIONS IN THE KINGDOM
OF SAUDI ARABIA
SNACKS

DRINKS

COFFEE

ACCESSORIES
ABOUT US
KOSHK is a GHL brand specialized in convenience. It started in 2015
by operating user-friendly modern vending machines solutions with
multiple lines, such as high-grade coffee machines and completely
customizable snack machines.

Today KOSHK is the number one vending machine operator in KSA,

and is currently working on launching a new generation of advanced
interactive vending units.

It also established KOSHK c-stores in 2020, a chain that has grown

into 18 branches and counting in just 3 years and has become an
essential part of all KSA's seasons.

In 2021 it moved to establish KOSHK Cafe that is opening its 5th

branch now.

While KOSHK continues to grow its existing business lines,

nowadays it is working on penetrating the catering industry
by starting to operate school canteens.
Mission
To provide what people need and want in the fastest most
convenient method regardless of the place and time. To set the
market standard in innovation and customer service while providing
the best product assortment at competitive prices.

Vision
To redefine the meaning of convenience in the MENA region and
become the largest Saudi Arabian convenience stores, smart
vending machines, and cafes chain; connecting everyone to their
everyday needs anywhere in a unique enjoyable experience.

Core Values
• Trust - We build trust by delivering the highest quality services in
the market at fair market value.
• Innovation – We aim to continuously adopt and provide the best
cutting-edge technologies.
• Care - We care about our clients’ happiness therefore we pay
attention to details that others miss.
• Customization - We aspire to deliver a true customizable and
enjoyable experience from A to Z.
• Accessibility – We work hard to be inclusive and accessible to
anyone at any time.
• Client Committed - We observe and listen closely to our clients’
feedback.
WHY KOSHK
2. Completely customizable

KOSHK offers an unmatched flexibility to its clients when it comes to

machine customization. It is the only operator that does not mandate a
specific planogram of items for stocking the machine and in addition

VENDING
offers a free of charge co-branded design for the machine exterior.

3. Maintenance and on-going support services

MACHINE ?
Being a part of a company that has been operating locations across
the kingdom, 24/7 year-round, for more than 20 years; means KOSHK's
operation and response to any issue is of the highest standard.
Our operations team closely monitor our machines and visit them daily
without exceptions. They also follow a strict maintenance schedule for
regular checks and repairs.

4. Fast and efficient

1. Fresh and wide range of products
With their different sizes and capacities, Koshk vending machines are the
Our snack machines offer a wide variety of products that include fresh perfect on site one stop shop for your employees and customers favorite
healthy foods, water, milk, juices, and teas in addition to energy and soft snacks, coffee, or even non food items. With only a few clicks and all the
drinks all available in 1 versatile machine. Our coffee machines can offer up to possible payment methods made available KOSHK vending machines truly
20 different coffee drinks all prepared from freshly ground beans to order. created the most convenient experience, hence helping in increasing the
service level and productivity at every location they are installed at.
Real Time
Our cloud based tracker gives KOSHK operations
team a top comprehensive view of all our
machines across the kingdom.

Our software acts like a listening tool that

Machine delivers crucial data. It generates reports on the

performance of different products which allows
us to suggest alternatives that better serve the
needs of our clients. It also notifies our

Tracking merchandisers and technicians when:

• A product is stuck

• A column is about to get empty
• A product is about to expire
 We consider customer feedback critical for

Customer
maintaining a high level of customer service and
essential for ensuring customer satisfaction.
Therefore, we actively work on building long-term
relationships with our clients by providing them

Service
direct access to 24/7 customer support.

All our machines carry a QR code linked to a

feedback survey, all our social media handles
where they can directly message us, and our toll
free free number (that people can call or text on
WhatsApp) to collect immediate on-site feedback
without any middleman.
KOSHK
VENDING
MACHINES

• Modern design with high-

definition displays.

• Customized beverages and

snacks selection.

• Easy to install.

• Energy efficient.
Examples of
Co-Branding

Jeddah Season
- City Walk

PureGym

Ministry Of
Justice
 Technical
Specifications:
· Dimensions: 1825 x 800 x 935 mm.
· Weight: 297 kg.
· Power Supply: 220V, 60-50Hz 650watts.
· Capacity: up to 8 fully adjustable trays & up to 10 channels each.
· Programmable Temperature: From 12 - 2 degree Celsius.

Easy Combo
Capacity:
· CHIPS
(Maximum of 5 options; 6-8 slots in each row)

SNACK – · BISCUITS
(Maximum of 8-9 options; 9-11 slots in each row)

· CHOCOLATE LOADS

EASY COMBO (Maximum of 8-9 options; 9-11 slots in each row)

· BOTTLED WATER
(Maximum of 8 options; 10-11 slots in each row)

· ENERGY DRINKS
(Maximum of 6 options; 10-11 slots in each row)

· SODA CANS
(Maximum of 6 options; 10-11 slots in each row)
 A coffee vending machine with a coffeeshop’s variety and quality,
promising to do the barista’s hard work for you by simply pressing a
button or two.

“Best Bean to Cup Coffee Machine”

The Coffee Mar vending machine is one of a kind with its bean to
cup technology. It grinds coffee beans right before consumption
giving it a fresher taste and aroma. It is the only coffee machine on
the market that includes a pressurized valve to ensure the entire
brewing process is carried out with the perfect water pressure from
the start to finish getting all the coffee essence and flavor. It is an
automatic compact vending machine, yet it has the capacity to offer
20 different drinks.

Technical
Specifications:
COFFEEMAR · Dimension: H: 1830 x L: 600 x P: 561 mm.

(HOT)
· Weight: 140 kg.
· Power Supply: 220V, 60-50Hz 1100watts.
· Capacity: Up to 500 cups (7Oz) & 500 spoons.
· Drink Temperature: up to 100 degree.
· Drink Preparation: within 15 to 40 seconds.
· Product Delivery Graphic Display: 92x53 mm.
· Self-Cleaning: Mixing Cycle product delivery.

What is in the COFFEEMAR

MACHINE?
• 7 Canisters (5 instant products, 1 canister for coffee beans, and a
nother sugar canister.)
• 4 Mixers.
• Paper cups (7 Oz, 73mm)
KOSHK NEW VENDING
MACHINES GENERATION Technical Specifications
AUTOMATED RETAIL AT ITS BEST! & Features:
- With cooling system, compressor, R134a,4~25°C adjustable
- With advanced drop sensor
- International MDB\DEX standard
- with 32 inch advertising touch screen (Android System)
- Double tempered glass with heating function,electrical demisting system
- with elevator system
- Standard: 6 trays,10 spiral slots/tray
- Size:1616*850*1940mm*Voltage:110~230V,50/60Hz
- Online inventory and sales system
- 20'' container can fit 7 units
- 40'' container can fit 14 units
- With bill and coin acceptor
- With printer
- Reserve the connector for mada card

SMART COFFEE VENDING UNIT

Single master fresh grinding coffee machine equipped with a big
touch screen powered by an android app. It allows full recipe
calibration control to ensure the best quality coffee drinks and can
hold a menu of up to 32 different coffee drinks at the same time.
Moreover the back-end software makes it easy to give drinks such
as signature recipes a special name and image.

Dimension: 755mm*790mm*1940mm(W*D*H)
KOSHK's R&D team has been working on launching a new generation Water supply: Bottled water/tap water
of machines for the last 3 years. After countless meetings and Material box: 6 powder hoppers
across the globe trips, we finally found the best new and smart Hopper capacity: 4L/piece
snack and coffee vending machines that will be ready to launch at Single extraction powder: 7-16g powder (1.5Kg bean storage
the beginning of 2023. warehouse) Temperature: 92 °C extraction
Cup size： 12OZ/16OZ
Cup capacity： 120 cups, 120 cup lids (optional)
SMART SNACK VENDING UNIT Inspection infrared photoelectric detection
Coffee grinder：diting 64mm cutter head
Power supply： AC220V±10%, 50HZ AC110V/60Hz
A smart vending machine with a big touch screen powered by an Peak power： 3000W
android app. It includes a large refrigeration unit with a massive Standby power： Less than 30W
product delivery elevator that enables stocking and dispensing large Drink prep time 60secs on average
size items Screen： 21.5 inch touch screen
Connector for card reader
This vending unit enables a wide variety of products such as bread, 21/42 unit for 20/40 feet container
dairy products, tools, coffee bags of all sizes, electronic gadgets, with printer
glasses, and more to be placed inside it. with bill and coin acceptor
PAYMENT
METHODS

Having vending machines in different entities in the

public and private sector means that Koshk
machines must be flexible to support most payment
methods to meet its consumers’ needs.

We offer card payment devices that allow our

machines to accept contactless payments via
smart phones and watches or cards in addition to
coins and bank notes. For closed organizations and
schools, we offer prepaid cards. These cards can
be charged via a cloud software through bank
transfers and are completely customizable to carry
the branding and information of the organization it
serves and the card holder. These cards can be
deactivated if lost or stolen with the ability to
redeem their last balance.
OUR
LOCATIONS:
AIRPORTS
• Yanbu Airport
• Tabuk Regional Airport
• Taif Regional Airport
• Bisha Domestic Airport
• Al Bahah Domestic Airport
• Abha Regional Airport
• Al Jouf Domestic Airport
• Hail Regional Airport
• Al Qassim Regional Airport
• Jizan Airport
• Arar Domestic Airport
• Rafha Domestic Airport
• Qaisumah Domestic Airport
• Turaif Domestic Airport
• Gurayyat Domestic Airport
• Al Ahsa Airport
Koshk C-Stores
Koshk C-Store is a brand with a new concept
for convenience stores. It aims to shift the
way convenience stores are perceived in KSA
by providing a unique customer experience.
Its modern, young, friendly, and welcoming
atmosphere is refreshing to the grocery store
industry in the kingdom.

The store provides a wide variety of

products, and the best freshly ground coffee
served to customers by our friendly and
well-trained staff.

It is also the only C-store in the Kingdom

that is fully accessible by customers with
mobility and visibility challenges. Koshk
C-Store also exclusively carries a line of Safe
Wrap packing boxes.
Mission
To be the recognized brand leader of retail channels in KSA for
consumers on-the-go. To continuously build convenience
stores that are truly convenient for all.

Vision
To be the one stop shop of choice for motorists and their
passengers, by delivering the best retail service on-the-road.
To be the number one choice for households and families to
get their fresh products and daily necessities, in a simplified
shopping experience.
Growing a chain of Koshk C-stores and having the stores spread throughout
the kingdom of Saudi Arabia has been relatively easy with Koshk’s existing
infrastructure and detailed guideline.

As grocery shopping is a necessity and rarely an activity for entertainment, a

speedy process is always appreciated by the shoppers, where many of them
need to fulfill an unplanned, last minute shopping need.

One of c-stores' main strengths can be how well they can predict and
analyze consumer needs. Since in nature c-stores are easier to adapt to
change and can continuously update products. If it responds fast to
consumer behavior, it can win consumers satisfaction and gain their loyalty.

Koshk C-stores took that into consideration and has prepared different store
layouts with different SKUs depending on the location and target customer.

This enabled KOSHK C-stores to expand rapidly and become a chain of more
than 19 branches spread across the kingdom in just 3 years.

1. Mugharazat, Riyadh
2. Arqah, Riyadh
3. Al Khaldiyya, Riyadh
4. Al Safa, Jeddah
5. Prince Sultan Bin Abdulaziz International Airport, Tabuk
6. Abha International Airport, Abha
7. Jeddah Yacht Club
8. City Walk
9. Jeddah Pier
10. Ar Rawdah
11. Al Aziziya
12. Al Rawabi
13. KAIA Northern Terminal
14. KAIA Al Tanfeethi
15. Riyadh Home Coming
16. Winter Wonderland
17. Al Maseef
18. Al Taawun
19. Boulevard World (8 locations)
 Winter
Wonderland

City Walk
AlTanfeethi

Jeddah
Yacht
Club
 Riyadh
Home
Coming

Jeddah
Pier
Abha
International
Airport

Mugharazat,
Riyadh
WHY KOSHK
C-STORE?
1. National brand with a young friendly modern feel. 3. Self-serve stations.
At Koshk we take pride in our national identity. Our team consists of Depending on the branch and its area per MOMRA guidelines, many
young male and female Saudis. Our uniform also compliments the of KOSHK c-stores have self-serve stations for fresh coffee from
Saudi national attire. freshly ground beans, slushies, and soft serve ice-cream.

2. Trendy clean environment with music and 4. Wide assortment of products

friendly trained staff.
In addition to FMCG items our stores carry fresh ready to eat items
Our ambience definitely sets us apart. From the moment you step into like sandwiches, salads and other nonfood items such as mobile and
a store, you can hear the music and get the help of our welcoming car accessories.
staff.

Self-serve
station
WHY KOSHK
C-STORE? 7. Tech Savvy
In addition to accepting all payment methods available in the market and
6. Fully accessible to people with mobility and selling vouchers for all the gaming platforms, Koshk C-stores have
invested in a robust POS that enables it to make promotions frequently.
visibility challenges.
KOSHK C-stores is also now implementing self checkout at their branches
The system consists of ribs and knobs which are installed to make our customers' experience more convenient. Customers can will
permanently on the floor, guiding the visually impaired and blind be able walk in, grab their favorite items, checkout and get back on their
people safely throughout the store. way in a few minutes.
The aisles are wide enough for wheelchairs to operate without any
difficulties. 8. Supports the community
Posters in Braille language are placed at the entrance of the stores, Koshk C-stores strive to play an important role in the community where
guiding the visually impaired to the aisles that will best serve their it’s open. It offers free delivery in the neighborhoods that surrounds its
needs. KOSHK staff are also always present and ready to help branches. It also offers shelves for local families to display their products
anyone in need of assistance. for sale free of charge.

Koshk C-stores has now set forward to

expand vigorously and aims to open 300
stores within the next 10 years. These
stores will include new models and
concepts that have not been applied in
the KSA yet.
Koshk CAFE
ABOUT US
KOSHK Café was established in 2021 with 2 branches at high profile
locations for the Ministry of Justice as part of the partnership
between KOSHK and the MOJ Vision Office.

Like all KOSHK business lines, KOSHK Café is all about convenience.
It serves fresh coffee on demand on location for employees.
Whether it is the morning dose they need to start their day or the
cup they need during their break to recharge, KOSHK is always there
to serve their needs. Moreover, a Café on site is the best
opportunity for employees to relax and have a friendly chat creating
the ideal workplace environment.

It is not just about coffee. KOSHK Café provides a menu with a wide
selection of sandwiches, salads, cookies, muffins and more. This
means employees or students can immediately get their midday
much needed energy boost with options that meet all their
nutritional needs.
Vision
To become a leading chain in F&B in the Saudi market with high
brand recognition and loyalty. To franchise into the GCC and whole
MENA region.

Mission
To serve customers the best coffee accompanied by a friendly
comforting experience. To be committed to continuously innovating
in our recipes and customer journey.

Core Values
• Hospitality - Our team are hosts that receive guests in the best
manner and ensure a great experience every time.
• Authenticity – Our brand is real and aims to serve real everyday
people in a simple direct approach that eliminates the
embellishments complicating lives nowadays.
• Honesty - With KOSHK what you see is what you get. We are
honest in our ingredients and recipes to maintain our standards.
• Quality - We tirelessly work on our SOPs to guarantee
standardized quality.
• Creativity – Our baristas on the front line are encouraged to utilize
the feedback they receive and create new drinks and menu items.
• Healthy - We take pride in providing options that suit all tastes
and preferences.
• Credibility - We value the trust that our customers have given us
and continually work on growing it.
Why
Koshk
Café?
As a Saudi National brand we couldn’t but notice how
the coffee consumption in Saudi Arabia has been on the
rise over the past decade. Not only did the consumption
increase, but the taste of Saudi Arabia in coffee has
become more sophisticated and seasoned. Many
businesses tried to capitalize on this, and the market
suddenly became too crowded with many coffeeshop
concepts with everyone attempting to ride the wave.

That is when KOSHK decided to join the market to go

back to the origins. KOSHK Café has a simple straight
forward concept that aims to achieve the highest level
of convenience for its customers.
Why We offer flexible work

Koshk Café?
hours that suit every
individual location we
open at.

We support the local

community - we hire
The café offers an
local and buy from
enjoyable, young, and
local suppliers to
relaxed atmosphere.
maintain our
authenticity.

We aspire to have a Our prices are affordable

long-term relationship and within the reach of
with our clients by employees and students sar
providing them loyalty without needing to
programs. budget for.

Therefore our customers always

%
We have weekly leave our branches with a positive
promotions and seasonal attitude from a hassle-free
items. experience ready to take on the rest
of their day productively.
Our Coffee Complex
Partners COFFEE COMPLEX is one of the biggest providers of high-quality coffee
machines and equipment in the market. They have a passionate team of
skilled and qualified coffee experts with strong academic and technical
experience, that enables them to provide and deliver the best knowledge,
experience and services to their clients.
Being able to maintain the quality of our products across all our branches
as we embark on an aggressive growth strategy is extremely important for
us. That is why we made sure to partner with prominent reputable Saudi
Arabian companies that can support us from design and consultation to Aqua Care
equipment and supplies.
Aqua Care is a leading Saudi company with a unique vision for providing
water treatment and filtration solutions in the national market. Aqua
Care's team actively conducts comprehensive research and studies to
better understand commercial and industrial needs for water treatment
solutions in accordance with high quality standards.
KOSHK Cafe
Branches
1. King Abdullah Project for Developing Judicial
Facilities in Riyadh Province.

2. Personal Affairs Court (Riyadh)

3. Appeals Court (Dammam)

4. Abha Airport

5. Drive-Thru (Ar Rabie, Riyadh)

KOSHK CANTEEN
KOSHK
CANTEEN
KOSHK experience in Cafes encouraged us to strive to meet the
consumer's needs and desires and has enabled us to establish a new
channel of the same brand, that is KOSHK CANTEEN at Kingdom
Schools.

KOSHK CANTEEN provides proper nutrition to students during their

day, and a complete menu selection tailored to the different tastes.
We are proud that we support local suppliers and provide the finest
organic meals and the preparation of fresh meals and drinks daily.

The menu is 100% compliant with the set standards from the
Ministry of Health and Ministry of Education for foods to be served
at a school.
 7051 Al Ihsa - Al Malaz Dist. Unit No : 22
Riyadh 12836 – 3098, Kingdom of Saudi Arabia
P.O.Box: 27726, Riyadh 11427
Tel. +966 11 4725521 | Fax: +966 11 4725517
[email protected] | www.ghl.com.sa