Learning Area Grade Level

W5
TLE – Contact Center Services 9
Quarter Third Date

I. LESSON TITLE
II. MOST ESSENTIAL LEARNING
COMPETENCIES (MELCs)
III. CONTENT/CORE CONTENT
Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
A. Introduction 10 mins. Hello! Who are you today? Hope you are in a good condition.
Panimula
The Internet is a powerful tool in technology which provides huge
information and services to humans all over the world. Familiarizing yourself
with the concepts behind the internet will help you understand clearly how it
works and how you can maximize the use of its features.

In this lesson, you will identify terminologies and definitions of internet

concepts that can help you understand the internet better.

Direction: Give the meaning of the following acronym.

1. ISP ________________________________________
2. HTML ______________________________________
3. WWW _____________________________________
4. URL _______________________________________
B. Development 35 mins Let us now try if you know something about the following concepts below.
Pagpapaunlad Direction: Give five (5) internet terminologies that you are familiar with.
1.______________________
2.______________________
3.______________________
4.______________________
5._____________________
Let see if you can still remember the past lesson.
Directions: Match the name of the web browser to its logo. Write only the letter
that corresponds to your answer.

___1. Firefox a.

___2. Google Chrome b.

https://commons.wikimedia.org/wiki/File:Safari-icon-1024.png

___3. Microsoft Edge c.

https://commons.wikimedia.org/wiki/File:Opera-logo-navigation-wikiimage

___4. Opera d.

https://commons.wikimedia.org/wiki/File:Mozilla_Firefox_logo_2013.svg

___5. Safari e.
https://pixabay.com/vectors/google-chrome-logo-browser-brand-1326908/

Let us now try if you know something about the following concepts below.
Direction: Give five (5) internet terminologies that you are familiar with.
1.______________________
2.______________________
3.______________________
4.______________________
 Suggested
IV. LEARNING PHASES Timeframe
Learning Activities
5._____________________
Let see if you can still remember the past lesson.
Directions: Match the name of the web browser to its logo. Write only the letter
that corresponds to your answer.

___1. Firefox a.

___2. Google Chrome b.

https://commons.wikimedia.org/wiki/File:Safari-icon-1024.png

___3. Microsoft Edge c.

https://commons.wikimedia.org/wiki/File:Opera-
logo-navigation-wikiimage

___4. Opera d.

https://commons.wikimedia.org/wiki/File:Mozilla_Firefox_logo_2013.svg

___5. Safari e.
https://pixabay.com/vectors/google-chrome-logo-browser-brand-1326908/

Here is a list of Internet terms and definitions:

WWW – World Wide Web or also known as the web, is the leading information
retrieval service of the internet. It gives the user the access to the array of
documents which is interconnected through hypertext or hyperlinks.
Web Server - A computer server hosts websites and provides access to hosted
web pages to the internet. It uses high speed connection over the internet
offering a fast data transmission.
Website – A collection of webpages which contains information that is related
to each other, connected by hyperlinks, and can be accessed through a
web browser.
Web Page – Web Page is a document consisting of information, written in
html, and translated when accessed by a web browser. Website is composed
of webpages and is the counterpart of a page in a book.
Home Page – It is the main page in a website where you can see tabs to
choose from to navigate the content of a website. It is the default page when
you visit a website in a web browser.
Web Browser – It is an internet application program used to access the
website or information in the world wide web. Some popular web browsers
are Google Chrome, Microsoft Edge, and Safari
Search Engine – A software designed to search data and information in the
web in a systematic way. During the search, it collects and organizes content
from all over the internet. Google, Yahoo, Bing, and MSN.
Email – is a method of exchanging messages from the sender and receiver
using electronic devices. It uses an email service internet application to make
it happen. Many users are familiar with Gmail, Yahoo mail and Microsoft
Outlook as email services.
URL – Uniform Resource Locator is also known as the web address. It is the
specific location of a webpage or file on the internet. https://techterms.com
is an example of URL.
ISP – Internet Service Provider is a company that provides internet connection
to individuals, enterprises, or organizations. In the Philippines, the famous ISP
are the following: PLDT, SMART, Globe and Converge.
Network – Consist of two or more computers connected to each other to
share information and usage of devices such as printers. Computers in a
network are connected through cables or wireless.
 Suggested
IV. LEARNING PHASES Timeframe
Learning Activities
Download – It is a process of receiving a file or transferring a file from the
internet to a user's device.
Upload – It is sending a file or information from the user’s device to a specific
site on the internet, it is the opposite of downloading where a computer
receives from the internet.
Social Networking – The use of social media sites to create social networks
which can be for social purpose or business purpose. Facebook, Tweeter,
Instagram are some of the commonly used platforms for social networking in
the Philippines.
E-Commerce – Electronic commerce refers to buying or selling goods and
services using the internet or transactions is conducted online. The following
are websites used in E-Commerce: Lazada, Shopee, Zalora, and many more.
Netiquette – This is a short term for Internet Etiquette, It is a code of good
behavior and manners on the internet or while using the internet.
HTML – Hypertext Markup Language is the language used for encoding web
pages. It uses tags to define the layout and elements of a page.
You may also visit the following link for additional information:
https://techterms.com/category/internet
https://www.computerhope.com/jargon/internet.htm

C. Engagement It is now time for you to test your knowledge about the topic.
Pakikipagpalihan Learning Task #1
Directions: Find the words listed in the box from the puzzle. Put a strikethrough
across each word found. Words can go in any direction.

Since you already had practice exercises about internet applications and
terms, try doing the activity below.
Directions: Classify the words below. List them down under their
corresponding column.
Social Web Browsers Search Engines Email Services
Networking Sites

Yahoo Facebook Gmail Tweeter Internet Explorer

Google Google Chrome Instagram Firefox
MS Outlook Ymail MSN Bing Netscape Pinterest
D. Assimilation 25 mins. Summarize your learning on the Internet by creating a poster or song or an
Paglalapat acronym or you may write an essay about your learnings on the internet.
Relate it to the importance of the internet in today’s year/s of pandemic.
V. ASSESSMENT 15 mins You are almost done, but first let us have an assessment.
 Suggested
IV. LEARNING PHASES Timeframe
Learning Activities
(Learning Activity Sheets for Direction: Multiple Choice. Choose the letter of the best and correct answer.
Enrichment, Remediation or
Assessment to be given on Weeks
1. Yahoo, Ask, Bing, Google are all examples of
3 and 6) a. Browser b. Search Engine c. Web Page d. Website
2. Internet Explorer, Safari, Google Chrome, Mozilla are all
a. Search Engines b. Web Browsers c. Websites d. Resources
3. WWW stands for
a. World War c. World Wide Web
b. Wide Wise Words d. West World Wide
4. A term used to describe the unwritten rules of Internet courtesy. Internet
code of behavior or manners.
a. Netiquette b. Textbox c. Blog d. Comment
5. An example of this is http://www.google.com
a. HTML b. URL c. WWW d. ISP
6. The name of the main page of a website where users can find hyperlinks to
other pages in the site.
a. Homepage b. Search Engine c. Textbox d. URL.
7. ISP stands for
a. Internet System Provider c. International Service Provider
b. Internet Service Policy d. Internet Service Provider
8. The following are E-commerce website except
a. Tweeter b. Lazada c. Shopee d. Zalora
9. It is sending a file or information from the users’ device to a specific site on
the internet.
a. uploading b. emailing c. networking d. downloading
10. It consists of two or more computers connected to each other to share
information.
a. upload b. email c. network d. download

VI. REFLECTION 5 mins • The learner communicates the explanation of their personal
assessment as indicated in the Learner’s Assessment Card.
• The learner, in their notebook, will write their personal insights about
the lesson using the prompts below.
I understand that ___________________.
I realize that ________________________.
I need to learn more about __________.
Prepared by: Mary Ann N. Villareal Checked by: ROLANDO B. TALON JR. EPS - EPP TLE TVL
ROSALIE V. MENDOZA
TLE-ICT-CS9-w5 CRISTINA D. GO
JHONALYN P. GONZA
EDWINA C. NABO EPS-EPP/TLE/TVL
CHRISTIAN M. NIEBRES