Ambulance: Victoria
Ambulance: Victoria
Ambulance: Victoria
Services provided
Emergency Rate: Triple zero (000) call centre management and emergency medical triage. Ambulance vehicle allocation and travel to/from your
medical incident. Assessment and medical treatment with ambulance transport to appropriate destination.
Mail: Send Cheque (in Australian Dollars) payable to Ambulance Victoria with your invoice
number, name, address and date of service on the back to Locked Bag 9000, Ballarat Vic 3354
Not sure if you need to pay? Visit www.ambulance.vic.gov.au/transport and follow the prompts to provide
information. Refer to the reverse side of this invoice for more detail.
For Information about how Ambulance Victoria respects your privacy please see the reverse side of this
invoice and our Privacy Policy at www.ambulance.vic.gov.au
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MOTOR VEHICLE ACCIDENT*
If the service provided to you relates to a motor vehicle accident, it may be covered by the Transport Accident Commission
(TAC). If so, please contact them on 1300 654 329 to lodge a TAC claim. Once your claim has been submitted to TAC
contact us (see below) with your TAC claim number.
WORKPLACE INJURIES*
If the service provided to you relates to a workplace injury or accident, it may be covered by WorkCover insurance. If so,
please submit your claim through your employer and contact us (see below) with your claim details.
* If an ambulance transport is covered by either the TAC or Workcover it is your responsibility to claim. Your pension, health care card, DVA card
or Ambulance membership does not cover these transports.
NEED ASSISTANCE?
If you're having difficulty paying, contact us by phone (see below) to discuss assistance options.
If you are hearing or speech impaired, call the National Relay Service on 13 36 77 or visit
https://internet-relay.nrscall.gov.au.
If you need an interpreter, contact the Translating and Interpreting Service (TIS National) on 13 14 50.
CONTACT US
Visit www.ambulance.vic.gov.au/transport and select "Provide Information". Follow the
prompts to provide us with your concession details, claim number, ambulance coverage or other
information.
Ambulance Victoria is committed to protecting the privacy of your personal information in accordance with the Privacy and Data Protection Act 2014 (Vic) and the
Health Records Act 2001 (Vic). Details about the way in which personal information is handled can be found in our Privacy Policy at www.ambulance.vic.gov.au or
by contacting 9840 3501 and asking for our Privacy Officer. Please note that Ambulance Victoria may share information in regard to this invoice with Centrelink or
other third parties such as TAC, WorkCover, DVA and Victoria Police for the purpose of verification of entitlements. Where Ambulance Victoria holds your mobile
telephone number we may seek to communicate with you in regard to this invoice using SMS messaging.