Villa Rotograph

Rotograph EVO 3D 0051
Service Manual
Version 25 July 2016 (Rev. 0)
SERVICE MANUAL
Revision history
Revision history Manual code 6907914503
Rev. Date Page/s Modification description
0 25.07.16 - Document approval.
(Rev. 0) Rotograph EVO 3D

SERVICE MANUAL
Revision history
THIS PAGE IS INTENTIONALLY LEFT BLANK
Rotograph EVO 3D (Rev. 0)

SERVICE MANUAL
Contents
Contents
1. INTRODUCTION 1-1
1.1. Description of the system .................................................................... 1-2
1.2. Icons appearing in the manual ............................................................ 1-3
1.3. How to contact VILLA SISTEMI MEDICALI technical service ................ 1-3
2. SAFETY INFORMATION 2-1

2.1. Warnings ............................................................................................. 2-2
2.1.1. Distribution of stray radiation in Panoramic examination..................2-5
2.1.2. Distribution of stray radiation in volumetric examination ..................2-6
2.1.3. Distribution of stray radiation in Ceph examination ..........................2-7
2.1.4. Electromagnetic emissions ...............................................................2-9
2.1.5. Electromagnetic immunity.............................................................. 2-10
2.1.6. Recommended separation distances for non-life
supporting equipment .................................................................... 2-12
2.2. Environmental risks and displacement .............................................. 2-13
2.3. Symbols used .................................................................................... 2-14
3. DESCRIPTION 3-1
3.1. Identification labels and laser labels .................................................... 3-1
3.1.1. Identification plates and laser labels "220-240V" version ...................3-2
3.1.2. Identification plates and laser labels "110-120V" version ...................3-3
3.2. Function, Models and Version ............................................................. 3-4
3.2.1. Basic version....................................................................................3-4
3.2.2. Version with cephalometric device ....................................................3-5
3.2.3. EVO XP (Extended Projection Package) - Optional .............................3-6
3.3. Block diagram ..................................................................................... 3-7
3.3.1. Power supply assembly.....................................................................3-8
3.3.2. CPU Board (A5 and A6) ....................................................................3-9
3.3.2.1. CPU Board jumper configuration .....................................3-10
3.3.3. Generator Board (A10) and Tubehead ............................................. 3-11
3.3.4. Control panel ................................................................................. 3-12
3.4. Control panel - Descriptions and functions........................................ 3-14
3.4.1. Key functions description ............................................................... 3-21
4. TECHNICAL DATA 4-1

4.1. Separate parts supplied with Rotograph EVO 3D................................. 4-7
4.2. Applied safety regulations.................................................................... 4-9
4.3. Loading curve of the tube and cooling curve of the anode .................. 4-10
4.4. Measurement method of technical factors.......................................... 4-12
4.5. Dimensions........................................................................................ 4-13
(Rev. 0) i Rotograph EVO 3D

SERVICE MANUAL
Contents
5. PRE-INSTALLATION 5-1
5.1. Electrical setting up ............................................................................. 5-2
5.2. Packaging ............................................................................................ 5-5
5.3. Space requirements ............................................................................. 5-6
5.3.1. Version without CEPH...................................................................... 5-6
5.3.2. Version with CEPH........................................................................... 5-7
6. INSTALLATION 6-1
6.1. Setting of the wall ................................................................................ 6-2
6.2. Column mounting................................................................................ 6-3
6.3. Mounting of the rotating arm assembly................................................ 6-6
6.4. Mounting of CEPH-arm (Optional)...................................................... 6-11
6.5. How to mount the coverings............................................................... 6-13
6.6. Inserting the CEPH sensor in the sensor holder ................................. 6-14
6.7. Final checks ...................................................................................... 6-15
6.7.1. PC set up ....................................................................................... 6-15
6.7.1.1. PC – USB protection keys................................................ 6-15
6.7.1.2. PC - Rotograph EVO 3D communication ......................... 6-15
6.7.1.3. DICOM set-up ................................................................ 6-16
6.7.1.4. Image treatment filters setup .......................................... 6-17
6.7.2. Verification of the PANORAMIC function ......................................... 6-18
6.7.3. Image verification for the 3D function ............................................. 6-22
6.7.3.1. Lateral offset check......................................................... 6-22
6.7.3.2. Partial Volumes calibration check ................................... 6-23
6.7.4. Verification of the CEPH function ................................................... 6-25
6.7.5. Verification of exposure parameters................................................ 6-31
6.7.5.1. Invasive method.............................................................. 6-31
6.7.5.1.1. kVp ................................................................................6-34
6.7.5.1.2. mA Check......................................................................6-35
6.7.5.1.3. Time...............................................................................6-35
6.7.5.2. Non-invasive method ...................................................... 6-36
6.7.6. Storing of automatic exposure parameters ...................................... 6-39
6.7.6.1. Table of pre-set anatomic parameters.............................. 6-40
6.7.7. Touch screen calibration ................................................................ 6-42
7. TROUBLESHOOTING 7-1
7.1. LEDs.................................................................................................... 7-1
7.1.1. Generator board A10 LED ................................................................ 7-1
7.1.2. CPU board A5 LED........................................................................... 7-2
7.2. Displayed messages ............................................................................. 7-3
7.2.1. Errors with code from E000 to E199................................................. 7-8
7.2.1.1. E108: Hardware key fault ................................................. 7-8
7.2.1.2. E110: Battery fault ........................................................... 7-8
Rotograph EVO 3D ii (Rev. 0)

SERVICE MANUAL
Contents
7.2.2. Errors with code from E200 to E299 .................................................7-9

7.2.2.1. E200: Zero position optical sensor of rotation always
active / E201: Zero position optical sensor of rotation
never active / E204: Unexpected activation of zero
position rotation sensor ....................................................7-9
7.2.2.2. E205 Timeout on rotation ...............................................7-10
7.2.2.3. E206 Patient collision .....................................................7-10
7.2.2.4. E240: Zero position sensor for Y axes always active /
E241: Zero position sensor for Y axes never active /
E242: Unexpected activation of Y axes /
E243: Timeout of Y axes..................................................7-11
7.2.2.5. E280: Unexpected activation of zero position sensor on
CEPH / E281: Timeout of zero position sensor on CEPH /
E282: Zero position sensor for CEPH never active /
E283: Zero position sensor for CEPH always active ..........7-12
7.2.3. Errors with code from E300 to E399 ............................................... 7-13
secondary CEPH collimator / E301: Timeout of zero
position sensor on secondary CEPH collimator /
E302: Zero position sensor for secondary CEPH
collimator never active / E303: Zero position sensor
for secondary CEPH collimator always active ...................7-13
primary collimator/ E321: Timeout of zero position
sensor on primary collimator / E322: Zero position
sensor for CEPH never primary collimator /
E323: Zero position sensor for CEPH always active
collimator .......................................................................7-14
7.2.3.3. E340: Sensor holder not in PAN position .........................7-16
7.2.3.4. E360 and E361: X-ray button pressed during power on ...7-16
7.2.3.5. E362: X-ray button released during the examination
procedure .......................................................................7-17
7.2.3.6. E363: Interruption of the link between PC and
equipment ......................................................................7-17
7.2.3.7. E380: Invalid CANBus message (from Generator CPU
board A9)........................................................................7-18
7.2.3.8. E381: Timeout on activating CAN protocol on Generator
board / E382: HF not answering to CAN protocol ............7-18
7.2.4.1. E400: Timeout of zero position sensor on Soft Tissue
Filter / E401: Zero position sensor for Soft Tissue Filter
always active ..................................................................7-19
7.2.4.2. E441: Upper Partial Volumes collimator IN instead OUT
of X-ray field / E443: Lower Partial Volumes collimator
IN instead OUT of X-ray field ...........................................7-20
7.2.4.3. E442: Upper Partial Volumes collimator OUT instead IN
of X-ray field / E444: Lower Partial Volumes collimator
OUT instead IN of X-ray field ...........................................7-22
7.2.5.1. E750: No power to the Generator board ...........................7-25
7.2.5.2. E751: Over voltage kV .....................................................7-25
7.2.5.3. E752: Filament overload / E753: Overload on
Anodic current ................................................................7-26
(Rev. 0) iii Rotograph EVO 3D

SERVICE MANUAL
Contents
7.2.5.4. E754: Broken filament .................................................... 7-26

7.2.5.5. E756: PFC failure ........................................................... 7-26
7.2.5.6. E755: Alarm “Backup timer intervention” /
E758: Alarm “No X-ray” /
E759: Alarm “Unexpected emission”................................ 7-27
7.2.5.7. E760: Alarm "NO RX button command"........................... 7-28
7.2.5.8. E762: Alarm "NO X-ray feedback" ................................... 7-28
7.2.5.9. E774: RX button not pressed .......................................... 7-29
7.2.5.10. E775: RX button released during the emission ................ 7-29
7.2.6. Errors with code E800 and E801.................................................... 7-30
7.2.6.1. E800: Timeout on CAN activation for vertical motor......... 7-30
7.2.6.2. E801: ON/OFF command for vertical motor not
changed on planned time ................................................ 7-30
7.2.7. E831: CPU board – DSPU communication fault .............................. 7-31
7.2.8. Errors with code E850, E851 and E852 .......................................... 7-32
7.2.8.1. E850: More than one button pressed during power on..... 7-32
7.2.8.2. E851: Column up or Column down pressed at
power on ........................................................................ 7-32
7.2.8.3. E852: One key pressed during the movement .................. 7-33
7.3. Service programs descriptions ........................................................... 7-34
7.3.1. Accessing the service programs ...................................................... 7-35
7.3.2. General information on the use of keyboard.................................... 7-36
7.3.3. Password 92: Configuration menus ................................................ 7-37
7.3.3.1. Language........................................................................ 7-39
7.3.3.2. Date-Time set ................................................................. 7-40
7.3.3.3. Disable X-ray.................................................................. 7-41
7.3.3.4. Manage pano opt. ........................................................... 7-42
7.3.3.5. Digital mode ................................................................... 7-43
7.3.3.6. Collimator setup type...................................................... 7-44
7.3.3.7. Collimator technology ..................................................... 7-45
7.3.3.8. STF Setup type ............................................................... 7-46
7.3.3.9. Sensor handling ............................................................. 7-47
7.3.3.10. DSPU IP address............................................................. 7-48
7.3.3.11. DSPU NET mask............................................................. 7-48
7.3.3.12. TSEVO IP address........................................................... 7-48
7.3.3.13. TSEVO NET mask........................................................... 7-48
7.3.3.14. Enable 3D Sensor ........................................................... 7-49
7.3.3.15. Set 3D mode................................................................... 7-49
7.3.3.16. 3D volume option ........................................................... 7-50
7.3.3.17. Pano order...................................................................... 7-51
7.3.4. Password 118: Axis alignment menu .............................................. 7-52
7.3.4.1. Rotation zero .................................................................. 7-54
7.3.4.2. Y Axis zero...................................................................... 7-55
7.3.4.3. Y Axis zero Evo ............................................................... 7-56
7.3.4.4. Y Axis zero BiteWing ....................................................... 7-57
7.3.4.5. Cassette zero .................................................................. 7-57
7.3.4.6. Primary collimator PAN ................................................... 7-58
7.3.4.7. Primary collimator 3D..................................................... 7-59
7.3.4.8. Y zero 3D........................................................................ 7-59
7.3.4.9. Y zero 3D TMJ ................................................................ 7-59
Rotograph EVO 3D iv (Rev. 0)

SERVICE MANUAL
Contents
7.3.5. Password 124: CEPH settings ......................................................... 7-60

7.3.5.1. Enable sensor .................................................................7-61
7.3.5.2. Rotation offset ................................................................7-62
7.3.5.3. CEPH secondary collimator zero ......................................7-63
7.3.5.4. STF zero .........................................................................7-64
7.3.5.5. CEPH measuring unit .....................................................7-64
7.3.5.6. Y Offset...........................................................................7-65
7.3.5.7. CEPH sensor zero ...........................................................7-66
7.3.5.8. Digital CEPH HD.............................................................7-67
7.3.5.9. Sensor extra-run.............................................................7-68
7.3.6. Password 112: Troubleshooting ...................................................... 7-69
7.3.6.1. Test column....................................................................7-70
7.3.6.2. Test input ports ..............................................................7-71
7.3.6.3. Pre-heating time .............................................................7-73
7.3.6.4. Preheating level...............................................................7-74
7.3.6.5. PAN RX emission / CEPH RX emission ............................7-75
7.3.7. System / Burn-in ........................................................................... 7-76
7.3.8. Show configuration ........................................................................ 7-76
8. PERIODIC MAINTENANCE 8-1

8.1. Service tools ........................................................................................ 8-3
8.2. Detector Calibration............................................................................. 8-4
9. CORRECTIVE MAINTENANCE 9-1

9.1. 3D Digital sensor replacement ............................................................. 9-1
9.1.1. Calibration file installation ...............................................................9-1
9.2. Collimator replacement........................................................................ 9-1
9.3. 3D Digital sensor, Tubehead or collimator replacement ....................... 9-2
9.3.1. Panoramic X-ray beam centering verification ....................................9-3
9.3.2. 3D image adjustment .......................................................................9-9
9.3.2.1. 3D X-ray beam centering verification.................................9-9
9.3.2.2. Lateral offset setting........................................................9-14
9.4. CPU board replacement ..................................................................... 9-16
9.5. CEPH Digital sensor replacement ...................................................... 9-18
9.6. PC replacement.................................................................................. 9-19
9.6.1. Software package ........................................................................... 9-19
9.6.2. Dental Studio installation............................................................... 9-20
9.6.3. 3D Sensor calibration files installation............................................ 9-21
9.6.4. CEPH Sensor Calibration file installation ........................................ 9-21
9.6.5. Internal network set up .................................................................. 9-22
9.6.5.1. Direct point-to-point connection between PC and
Rotograph EVO 3D..........................................................9-24
9.7. CEPH arm aligment ........................................................................... 9-25
9.7.1. Ear rings alignment........................................................................ 9-27
9.7.2. CEPH Sensor centering .................................................................. 9-32
9.7.3. Secondary collimator centering....................................................... 9-34
9.7.4. Soft Tissue Filter (STF) adjustment ................................................. 9-38
(Rev. 0) v Rotograph EVO 3D

SERVICE MANUAL
Contents
10. SCHEMATICS AND DRAWINGS 10-1
11. SPARE PARTS 11-1
12. APPENDIX A-1

12.1. Appendix A: Setup parameters table ....................................................A-1
This publication can only be reproduced, transmitted, transcribed or translated into

any human or computer language with the written consent of VILLA SISTEMI
MEDICALI S.p.a.
This manual in English is the original version.
Rotograph EVO 3D vi (Rev. 0)
SERVICE MANUAL
Introduction
1. INTRODUCTION
NOTE:
The present manual is updated for the product it is sold with in order to
grant an adequate reference in performing diagnostics and repair
operations normally carried out by the service engineer.
The manual may not reflect changes to the product not impacting service
operations.
This manual provides to the technical personnel the instructions for

proper and safe installation and maintenance of the appliance.
This manual is limited to the description of the X-ray device; instruction

on the Digital Acquisition System are given in the relevant Manuals,
supplied with the Direct Digital Sensor.
WARNING:
1. Rotograph EVO 3D is an electro-medical device and it can be used
only under the supervision of a physician or of highly qualified
personnel, with the necessary knowledge on X-ray protection.
2. The device must be used in compliance with the procedures
described, and never be used for purposes different from those
herewith indicated.
3. The user is liable as concerns the legal fulfilment related to the
installation and the operation of the device.
(Rev. 0) 1-1 Rotograph EVO 3D

SERVICE MANUAL
Introduction
1.1. Description of the system

The evolution of panoramic X-ray provides, in addition to traditional
methods of examination (Panoramic, TMJ, Sinus, etc.). the use of three-
dimensional images of the patient's maxillofacial complex, so as to allow
the doctor the targeted selection of the procedures to use, both during
the planning phase of the treatment as well as diagnosis aid.
Rotograph EVO 3D, produced by VILLA SISTEMI MEDICALI S.p.A., is a

complete panoramic system that allows the execution of all X-rays
commonly used in dentistry and orthodontics (excluding intraoral
radiographs) and also allows the acquisition of volumetric tomographic or
3D X-rays.
In this type of device, the linear digital sensor traditionally used in the
digital panoramic X-rays has been replaced by a wide range Digital
Sensor, also known as the Flat Panel.
These sensors allow to capture an area of the maxillofacial complex that
include the most important anatomical details, by acquiring a series of
two-dimensional images (imaging).
The following options are available that must be ordered separately:

• EVO XP (Additional projection package); allows to perform the
following examinations: Emi-panoramic, Improved orthogonality
dentition, reduced dose Panoramic, Frontal dentition and Bitewing.
• DIGITAL CEPH; allows the execution of the following exams, available
in High Resolution mode or Normal Resolution (high speed):
- CEPH exam in different formats
- CARPUS exam.
Rotograph EVO 3D 1-2 (Rev. 0)

SERVICE MANUAL
Introduction
1.2. Icons appearing in the manual

This icon indicates a NOTE; please read thoroughly the items marked
by this picture.
This icon indicates a WARNING message; the items marked by this

icon refer to the safety aspects of the patient and/or of the operator.
1.3. How to contact VILLA SISTEMI MEDICALI technical

service
For any technical queries please contact the following:
• Telephone number +39 02 48859.1
• Fax number +39 02 48859222
• E-mail: [email protected]

SERVICE MANUAL
Introduction

SERVICE MANUAL
Safety information
2. SAFETY INFORMATION
WARNING:
Please read this chapter thoroughly.
Villa Sistemi Medicali designs and builds its devices complying with the
related safety requirements; furthermore it supplies all information
necessary for a correct use and the warnings related to danger associated
with X-rays generating units.
Villa Sistemi Medicali, has not to be held responsible for:
• use of Rotograph EVO 3D different than the intended use,

• damages to the unit, to the operator, to the patient, caused both by
installation and maintenance procedures different than those
described in this Manual and/or by wrong operations,
• mechanical and/or electrical modifications performed during and
after the installation, different than those described in this Manual.
Installation and any technical intervention must only be performed

by qualified technicians authorized by Villa Sistemi Medicali.
Only the authorised personnel can remove the covers and/or have
access to the components under tension.
In compliance with the IEC 60601-1 standard, the modification of

the equipment or its parts is strictly prohibited.

SERVICE MANUAL
Safety information
2.1. Warnings
Rotograph EVO 3D must be used in dental surgeries, radiology and
hospital settings.
This device has not been designed to be used in environments where

vapours, anaesthetic mixtures flammable with air, or oxygen and nitrous
oxide, can be detected.
Do not let water, or other liquids, into the device, as this could cause
short-circuits and corrosion.
Before cleaning the device, please disconnect it from the line voltage.
Wherever necessary, use the appropriate accessories, such as the leaded

aprons, to protect the patient from radiation.
While performing the radiography, no-one, apart from the operator and
the patient, must remain in the room.
Rotograph EVO 3D has been built to support a continuous operation at

intermittent load; therefore please follow the described use cycles to
enable the device to cool down.
Rotograph EVO 3D must be switched off while using devices such as

electrosurgical devices or similar apparatus.
Clean and disinfect all parts that come into contact with the patient.
The centring bite or the bite protective sleeve, the head strip for 3D
examinations and the ear centring devices of the Cephalostat must
be replaced after each examination in which they were used.
Never try to rotate the moving arm manually when the unit is
switched on, to avoid permanent damage to the unit.
The manual movement is only allowed in case of error 206 (no power to
motors) to allow the exit of the patient.
Although the dose supplied by dental X-ray units is quite low and
distributed on a small surface, the operator must adopt the precautions
and/or suitable protection for the patient and himself, during the
execution of radiography. It is advisable to control the X-ray emission
from a protected area, by means of a remote control. If it is necessary to
operate near the patient, stay as far as the remote control cable allows,
or at least 2 m both from the X-ray source and from the patient, as
shown in Figure 2-1 and Figure 2-2.

SERVICE MANUAL
Safety information
Minimum distance from

X-ray source 2 m
Protected area
Figure 2-1 - Panoramic version
Minimum distance from

X-ray source 2 m
Protected area
Figure 2-2 - Cephalometric version

SERVICE MANUAL
Safety information
WARNING:
The network connector on the base of the Rotograph EVO 3D column
must be connected to the dedicated image acquisition and 3D and
panoramic reconstruction PC via a shielded Ethernet cable "Cat.5e" or
greater.
Do not use this connector to connect the Rotograph Evo 3D to LAN
networks.
NOTE:
The dimension of the "patient's environment" is defined as a distance of
at least 1.5 m from the actual patient.
If the PC is positioned inside the patient's environment, it must conform
to the requirements specified by the IEC 60601-1 standard for medical
devices; if located outside of the patient's environment, it must be
compliant with the IEC 60950 standard.
If the PC is supplied by Villa (optional), it must be placed outside the
patient's environment.
NOTE:
Do not apply movements to the rotating arm or the tube-head when
the equipment is on.
WARNING: PRECAUTIONS DURING INSTALLATION AND SERVICE

INTERVENTIONS
• Please take the highest care while mounting the column to the wall
and strictly follow the instructions listed in this manual.
• Before removing the covers of the column, or before removing the
covers of the Generator board (A10), disconnect the power supply to
the device, both switching the main switch and the magneto-thermal
differential off, and wait at least 2 minutes.
• When the device is supplied without the above mentioned coverings,
pay the highest attention since high voltage is generated in the
supply unit, and the voltage is at about 400 Vdc on the Generator
board. This is indicated by the green LED H1. Should the LED be off
and before any other intervention, disconnect the device from the net,
wait at least 2 minute, then check the fuses F1 (10AF) in the supply
unit, or F2 (5AF) on the Generator board (see circuit diagram).
• Each intervention must be performed after having disconnected the
device from the supply net and after LED H1 is OFF. It is anyway
advisable to wait at least 2 minutes from the LED's switching off.
• The system construction does not allow the repair of
faulty/damaged parts, that must be replaced using original spare
parts supplied by Villa Sistemi Medicali. Only trained personnel
are authorized to make service interventions on the unit,
following the instructions contained in this manual.

SERVICE MANUAL
Safety information
2.1.1. Distribution of stray radiation in Panoramic examination
-1.5 -1 -0.5 0 0.5 1 1.5m

0,000198 0,000253 0,000451 0,000379 0,00036 0,000282 0,000171
0,000228 0,000168
1.5 1.5
m m
0,000464 0,000211
1 1
0,000567 0,00024
0.5 0.5
0,000417 0,000139
0 C 0
0,000404 0,000227
-0.5 -0.5
0,00032 0,000211
-1 -1
0,000213 0,000383 0,000558 0,000501 0,000381 0,000155 0,000369

-1.5 -1.5
0,00027 0,000194
-1.5 -1 -0.5 0 0.5 1 1.5m

Figure 2-3: Distribution of stray radiation in Panoramic examination
The Figure above illustrates the distribution of stray radiation in the

horizontal plane at the centre of rotation of the scanning unit in the area
of a 3 x 3 m rectangle.
The measurement was performed using as scattering element an
anthropomorphic phantom complete of soft tissues simulating the head
of the typical patient (in size, dimensions and tissues) of the intended use
of the machine.
This phantom was placed in the same position as a patient taking a
panoramic exam.C is the center of patient head.
The measures were taken during a panoramic exam setting the following
parameters: 86kV, 10mA, 14.4s.
NOTE:
They are the maximum kV and mA that can be set on the equipment.
The distribution values in the table are expressed as air Kerma for mAs
(µGy/mAs).

SERVICE MANUAL
Safety information
2.1.2. Distribution of stray radiation in volumetric examination
-1.5 -1 -0.5 0 0.5 1 1.5m

1.5m 0.02 0.02 0.03 0.03 0.03 0.03 0.02 1.5m
1 0.025 0.03 1
0.5 0.03 0.08 0.065 0.02 0.5
C
0 0.03 0.004 0
-0.5 0.03 0.09 0.08 0.01 -0.5
-1 0.03 0.02 -1
-1.5 0.02 0.03 0.03 0.04 0.03 0.025 0.02 -1.5

-1.5 -1 -0.5 0 0.5 1 1.5m
Figure 2-4: Distribution of stray radiation in volumetric examination
The Figure above illustrates the distribution of stray radiation in the

of a 3 x 3 m rectangle.
The measurement was performed using a cylindrical phantom with a
diameter of 320 mm and length of 140 mm placed in the centre of
rotation of the scanning unit, with the "3D Dentition" examination mode
and the following parameters set: 86kV, 10mA, 8s.
NOTE:
(µGy/mAs).

SERVICE MANUAL
Safety information
2.1.3. Distribution of stray radiation in Ceph examination
-1.5 -1 -0.5 0 0.5 1 1.5m

0.00031 0.00034 0.00038 0.00036 0.00028 0.0006 0.00093
1.5 m 1.5m
0.00012 0.00155
1(1) 1
0.00023 0.0022
0.5(1) 0.5
0.0008
Primary x-ray C 0
S beam
0.00022 0.0003
-0.5(1) -0.5
0.00012 0.00021
-1(1) -1
0.00029 0.00032 0.00034 0.00033 0.00019 0.00015 0.00012

-1.5 -1.5
-1.5 -1 -0.5 0 0.5 1 1.5m

Figure 2-5: Distribution of stray radiation in Ceph examination
NOTE (1):
The doses reported on the source side (S) are just the head scattering
term and these values does not take into account of tubehead leakage
radiation.
The Figure above illustrates the distribution of scatter radiation in the

of a 3 x 3m rectangle.
The measurement was performed using as scattering element an
anthropomorphic phantom complete of soft tissues simulating the head
of the typical patient (in size, dimensions and tissues) of the intended use
of the machine.
This phantom was placed in the same position as a patient taking a
30x22 cephalometric exam; this exam is the maximum in size among
those the user can select.
C is the center of patient head; S is the X-ray source and the primary
X-ray beam is also represented in Figure above.

SERVICE MANUAL
Safety information
The measures were taken during a cephalometric exam setting the

following parameters: 86kV, 12mA, 7.5s.
NOTE:
(µGy/mAs).

SERVICE MANUAL
Safety information
2.1.4. Electromagnetic emissions
In accordance with the IEC 60601-1-2 standard, the Rotograph EVO 3D

is suitable for use in the specified electromagnetic environment.
The purchaser or user of the system should assure that it is used in an
electromagnetic environment as described below.
Emissions test Compliance Electromagnetic environment

CISPR 11 Group I Rotograph EVO 3D uses RF energy only for its
the internal function. Therefore, the R.F.
emissions is very low and not likely to cause any
interference in nearby electronic equipment.
Class B+12 Rotograph EVO 3D is suitable for use in
domestic establishments and in establishments
directly connected to the low voltage power
supply network which supplies buildings used
for domestic purposes.
Harmonics emissions Class A Rotograph EVO 3D is suitable for use in
IEC 61000-3-2 domestic establishments and in establishments
directly connected to the low voltage power
Voltage fluctuations/ Complies Rotograph EVO 3D is suitable for use in
flicker emissions domestic establishments and in establishments
IEC 61000-3-3 directly connected to the low voltage power

SERVICE MANUAL
Safety information
2.1.5. Electromagnetic immunity
In accordance with the IEC 60601-1-2 standard, the Rotograph EVO 3D

is suitable for use in the specified electromagnetic environment.
The purchaser or user of the system should assure that it is used in an
electromagnetic environment as described below.
IEC 60601-1-2 Compliance Electromagnetic

Immunity test
Test level level environment
Electrostatic 6 kV contact Test level Residential/Hospital
discharges (ESD) 8 kV air IEC 60601-1-2
IEC 61000-4-2
Electrical fast 2 kV for power supply Test level Residential/Hospital
transient/burst lines IEC 60601-1-2
IEC 61000-4-4
1 kV for input/output
lines > 3 m
Surge 1 kV differential mode Test level Residential/Hospital
IEC 61000-4-5 IEC 60601-1-2
2 kV common mode
Voltage dips, short 0 % Un for 0.5 cycles Test level Residential/Hospital
interruptions and 40 % Un for 5 cycles IEC 60601-1-2
voltage variations on 70 % Un for 25 cycles
power supply input 0 % Un for 5 s
lines IEC 61000-4-11
Power frequency 3 A/m Test level Residential/Hospital
(50/60 Hz) magnetic IEC 60601-1-2
field
IEC 61000-4-8
IEC 60601-1-2 Compliance

Immunity test Electromagnetic environment
Test level level
Portable and mobile RF
communications equipment should be
used no closer to any part of the
Rotograph EVO 3D, including cables,
than the recommended separation
distance calculated from the equation
applicable to the frequency of the
transmitter.
Recommended separation distance:
Radiated RF 3 V/m 3 V/m d = 1.2 x √ P 80 MHz to 800 MHz
IEC 61000-4-3 80 MHz to 2.5 GHz
d = 2.3 x √ P 800 MHz to 2.5 GHz

SERVICE MANUAL
Safety information
IEC 60601-1-2 Compliance

Immunity test Electromagnetic environment
Test level level
Conducted RF 3V 3V d = 1.2 x √ P
IEC 61000-4-6 50 kHz to 80 MHz
Where "P" is the maximum output
rating of the transmitter in watts (W)
according to the transmitter
manufacturer and "d" is the
recommended separation distance in
meters (m).
Field strength for fixed RF
transmitters, as determined by an
electromagnetic site survey, should be
less then the compliance level in each
frequency range.
Interference may occur in the vicinity
of the equipment marked with the
following symbol:

SERVICE MANUAL
Safety information
2.1.6. Recommended separation distances for non-life supporting

equipment
Rotograph EVO 3D is intended for use in an electromagnetic environment

in which radiated RF disturbances are controlled.
The customer or the user of the system can help prevent electromagnetic
interference by maintaining a minimum distance between portable and
mobile RF communications equipment (transmitters) and the
Rotograph EVO 3D as recommended below, according to the maximum
output power of the communications equipment.
Rated maximum Separation distance according to

output power of frequency of transmitter (m)
the transmitter 150kHz to 80MHz 80MHz to 800MHz 800MHz to 2.5GHz
(W) d = 1.2 x √ P d = 1.2 x √ P d = 2.3 x √ P
0.01 0.12 0.12 0.23
0.1 0.38 0.38 0.73
1 1.2 1.2 2.3
10 3.8 3.8 7.3
100 12 12 23
For transmitters rated at the maximum output power not listed above,
the recommended separation distance"d" in meters (m), can be estimated
using the equation applicable to the frequency of the transmitter, where
"P" is the maximum output power rating of the transmitter in watts (W)
according to the transmitter manufacturer.
NOTE:
At 80 MHz and 800 MHz, the separation distance for the higher
frequency range applies.
NOTE:
These guidelines may not apply in all situations. Electromagnetic
propagation is affected by absorption and reflection of structures, objects
and people.

SERVICE MANUAL
Safety information
2.2. Environmental risks and displacement

The device contains in some of its parts, materials and liquids that at the
end of the units life, must be disposed of at the appropriate disposal
centres.
In particular, the device contains the following materials and/or
components:
• Tube-head: dielectric oil, lead, copper, iron, aluminium, glass,
tungsten.
• Control Panel: iron, copper, aluminium, glass-resin, non-
biodegradable plastic material packaging.
• Column, rotating arm and extensions: iron, lead, aluminium,
copper, glass-resin, and non-biodegradable plastic material.
• Applied parts: non-biodegradable plastics, iron, aluminium.
• Digital sensor: iron, lead, copper, integrated electronic components.
Information for users of the European Community according to

2011/65/EU Directive on the restriction of the use of certain
hazardous substances in electrical and electronic equipment
The symbol with the waste bin crossed on the equipment or its
packaging, indicates that the product must be separately collected from
other waste at the end of its life.
The separate collection of the present equipment that has reached the
end of its life is organised and managed by the manufacturer. The user
who wishes to dispose of this equipment must contact the manufacturer
and follow their system to enable the separate collection of the equipment
at the end of its life.
Suitable separate waste collection for the subsequent start of the
equipment discarded for recycling, for treatment and for environmentally
friendly disposal, contributes in preventing possible adverse effects on
the environment and health and promotes the reuse and/or recycling of
materials of which the equipment is comprised.
Illegal disposal of the product by the holder implies the application of
administrative sanctions provided by law

SERVICE MANUAL
Safety information
2.3. Symbols used

In this manual and on the Rotograph EVO 3D itself, apart from the
symbols indicated on the control panel, the following icons are also used:
Symbols Description
Device with type B applied parts
The device contains in some of its parts, materials and

liquids that at the end of the unit's life, must be disposed of
at the appropriate disposal centres
∼ A.C.
N Connection point to the neutral conductor
L Connection point to the line conductor
Protection grounding
Operation grounding
OFF ; device not connected to the net
 ON ; device connected to the net
Laser
Laser source output
Dangerous voltage
Manufacturer's reference number
Manufacturer's serial number
Date of manufacturer (year and month)
Name and address of the manufacturer
Filtration
Diagnostic source assembly
X-Ray tube
Consult instruction for use
Conformity to the CE 93/42 Directive

0051

SERVICE MANUAL
Description
3. DESCRIPTION
3.1. Identification labels and laser labels
4 5
6, 7
8 (*)
(*) Only for 110-120V version

SERVICE MANUAL
Description
3.1.1. Identification plates and laser labels "220-240V" version
1 2
Rotograph EVO 3D data plate Tube-head characteristics plate
3 4
EVO XP plate CEPHALOMETRIC device plate
(Additional projection package)
6
(N° 2) Spot Laser
indicator plate
5
PANCEPH digital
sensor data plate
7
(N° 2) Laser symbol
label

SERVICE MANUAL
Description
3.1.2. Identification plates and laser labels "110-120V" version
1 2
Rotograph EVO 3D data plate Tube-head characteristics plate
3 4
EVO XP plate CEPHALOMETRIC device plate
(Additional projection package)
5
PANCEPH digital 6
sensor data plate (N° 2) Spot Laser
indicator label
7
(N° 2) Laser
symbol label
8
WARNING label

SERVICE MANUAL
Description
3.2. Function, Models and Version

Rotograph EVO 3D, produced by VILLA SISTEMI MEDICALI S.p.A., is a
complete panoramic system, which enables to perform all X-rays
commonly necessary in dental field (except for endoral X-rays) and
volumetric three-dimensional images.
In some versions, certain examination modes are not available but the
device (thanks to its computerised control system) can be expanded and
updated with new releases, directly at the Dentist premises.
The basic version performs Panoramic, Sinus and TMJ examinations.
Optional functions enable the system to perform the following additional
examinations:
• EVO XP (Additional projection package)
Allows you to carry out the following additional examinations: Emi-
panoramic, Improved orthogonality dentition, reduced dose
Panoramic, Frontal dentition and Bitewing.
• CEPH
Allows you to carry out the following examinations:
− CEPH exam in different formats
− CARPUS exam.
3.2.1. Basic version
The base version enables to perform the following examinations:

• Adult or Child, with 3 Sizes and 3 Types of mastication for a total of
18 combinations in Automatic selection; in manual selection it is
possible to select high voltage between 60kV and 86kV, in 2kV steps
and anodic current from 6 mA to 10 mA in 1 mA steps.
• Sinus enables to perform images of the paranasal sinuses with front
projection (postero/anterior).
• TMJ mouth closed/open in lateral projection.
• 3D volumetric examinations of the Dentition, TMJ Left, TMJ Right
and Sinus.
• 3D volumetric examinations of Dentition with Partial Volumes to
perform exposition only on mandibular or maxillary region when the
patient is know to have a problem only on one part of the dentition in
order to reduce the dose.

SERVICE MANUAL
Description
3.2.2. Version with cephalometric device
The version with cephalometric device allows you to perform the following
examinations:
• Panoramic, Sinus and TMJ, Adult and Child, with the same
characteristics described for the base version.
• 3D volumetric examinations with the characteristics described for the
standard version.
• Digital Cephalometry with a choice between Adult and Child with 3
sizes each.The execution of the high resolution or standard
resolution can be selected within each combination, for a total of 12
combinations in Automatic selection.When examining at a Normal
Resolution, the examination is conducted with a reduced scan time,
allowing a further reduction of dose. In manual selection it is possible
to select high voltage between 60kV and 86kV, in 2kV steps and
anodic current from 6 mA to 12 mA in 1 mA steps. The positioning of
the primary slide collimator, the secondary collimator and the Digital
Sensor (in its sensor holder) is automatic, depending on the
size/projection selected.The Soft Tissues Filter is powered to attain
the best possible result of the facial profile.
• Children only Carpus exam with 3 selectable sizes, for a total of 3
combinations of exam in automatic. in manual selection it is possible
to select high voltage between 60kV and 86kV, in 2kV steps and
anodic current from 6 mA to 12 mA with 1 mA steps. The positioning
of the primary slide collimator is automatic.
The values of exposure factors given in the tables of paragraph 6.7.6.1,

set as default, are guidelines.
The real adjustment of these values depends on different conditions,
such as the preference of the user for very/little exposed images.

SERVICE MANUAL
Description
3.2.3. EVO XP (Extended Projection Package) - Optional
The unit, both the base and the version with cephalometric device, is
prearranged to be fitted with the EVO XP (Additional projection package),
function, which enables to perform the following examinations:
• The right or left Emi-panoramic is used when the patient is known to
have a problem only on one side of the arch, in order to reduce the
radiation
• The reduced dose Panoramic reduces the dose radiated on the
dentition by excluding the ascending rami of the TMJ from the exams
• The frontal dentition enables to perform examinations of the front
part (roughly from canine to canine)
• The dentition with improved orthogonality reduces the overlap of the
teeth, thereby improving the diagnosis of interproximal decay.
• Bitewing left or right, allows the execution of examination of the
lateral dentition (generally from eighth to fourth) with a trajectory
that reduces the overlap of the teeth
• Bitewing (left and right) sequentially performs both bitewings,
showing them on the same image.
NOTE:
All these examinations can be added to Rotograph EVO 3D systems
already installed in the field.
NOTE:
The code inserted into Rotograph EVO 3D to enable the optional
examinations is protected by a Unique Identification Code (UIC); in the
event the UIC is not present or is faulty, an error E107 will be shown.
Pressing the "Patient entrance" (6) will reset this condition, but
only the Panoramic, Sinus and TMJ will be active at the end of the start-
up procedure.
The UIC code is simply an identifier of the single Rotograph EVO 3D unit;
in order to enable the optional functions it is necessary to request the
activation code from Villa Sistemi Medicali, which derives from the
Unique Identification Code or from the device serial number.

SERVICE MANUAL
Description
3.3. Block diagram

This paragraph provides a brief description, at block diagram level, of the
Rotograph EVO 3D. Aim of this paragraph is to provide a brief
description of the system. More details about the electronic circuits
which compose the system can be obtained by analyzing the schematics
provided in Chapter 10.
During the description of the block diagram, please refer to Figure 3-2.
From the electrical point of view, the system can be divided into 4 main
blocks:
• Power supply assembly
• Main CPU board (A5)
• Generator board (A10), Generator CPU board (A9) and tubehead
• Column CPU board (A1)
• Keyboard with its control board (A4).
All control boards above listed are equipped with a local microcontroller
that shares information with the main CPU using a CANBUS
transmission line and protocol.
Each of the main blocks above listed is here after described.

SERVICE MANUAL
Description
3.3.1. Power supply assembly
It is located in the rear part of the column and is mainly composed by the
mains switch (S1), a 24Vdc 7A switching mode power supply which
supplies all circuits of the machine excluding the column motor, and a
further power supply which supplies the column motor and the enabling
circuit for X-ray emission.
The power supply assembly also acts as an interface with a number of
external signals and circuits like:
• Input for remote X-ray push button (S7) and output to the CPU of the
same signal.
• Outputs for the "Ready" and "X-ray ON" lamps (X3).
• Driving of the DC column motor (M1): this motor can be activated
either through its control board (A1), in case the movement is
requested by the operator acting on the keyboard, or through the
switch S2 located in the rear part of the column base. This switch
can be used to raise/lower the column during the installation phase
when the CPU has not been yet connected to the system.
• Input for the emergency column motor microswitches (S3 and S5):
these microswitches indicate the limit for the movement of the
column. If for any reason, the column goes beyond these
microswitches, the motor is de-activated by cutting the voltage.
Normally, the position of the column is also monitored by two other
microswitches (S4 and S6) that, as for all the other positioning
sensors, provide their signals to the Column CPU board (A1).
The unit does not include a voltage selector circuit for the mains voltage.
Therefore, the unit is manufactured in different versions, depending on
the line voltage of the installation place.
The power supply assembly module also includes the Column CPU board
(A1) that is dedicated to the control of the vertical column motion during
all phases (slow speed, ramp up to high speed, ramp down from high to
low speed, end run microswitches control, etc.).

SERVICE MANUAL
Description
3.3.2. CPU Board (A5 and A6)
It is located in the arm movement assembly on top of the unit.

Main tasks are:
• General controlling of the unit, receiving the signals from the
keyboard and from the different microswitches.
• Driving of the 3 stepper motors which compose the system.
• Driving of the 2 SMA actuators.
• Monitoring the functioning of the motors through the analysis of the
signals coming from the positioning sensors.
• Driving of the HF group (Generator board and tubehead) in order to
provide the X-ray doses set by the operator on the keyboard (kV and
mA set point) and in the meantime, check the functioning of this
group through the managing of the relevant alarm signals.
• Activation of the 2 luminous centering devices.
• Managing of the alarms that can be generated by anomalous
conditions present in the unit and caused by the operator or by a
fault. These signals are sensed by the local CPUs and signalled using
specific CANBus messages.
The CPU board is based on a 32 bit Motorola Microprocessor MCF5232,
mounted on a piggy-back PCB (A6), which also includes the Flash
EPROM, the RAM and other logic and passive components.
The CPU board also includes a number of input/output channels
necessary for the functioning of the system and 3 stepper motor driving
stages based on integrated motor drivers. Each of these motors is
associated to positioning sensors that monitor their functioning. The
signals of these sensors are fed back to the CPU board.
The number and the type of sensors depend on the function of each
motor. In general, optical switches are used.
Depending on the physical location of the motors on the machine, their
signals and the ones of the relevant positioning sensors are routed
directly to the CPU through dedicated cables, or passing through
interconnection boards located nearby.
The transmission of the motion from the motor to the relevant movement
assemblies is achieved through toothed belts (rotation motor and Y axis
motor) or through actuators (column motor, primary collimator, Soft
Tissue Filter, secondary collimator and Ceph sensor).
The functioning of the different motors and relevant positioning sensors
can be tested through the use of the Service Programs (Passwords). For
more details, please refer to paragraph 7.3.
The circuits of the CPU board are supplied starting from the +24Vdc
(LED H12) provided by the Power supply assembly and generating on
board the requested voltages (+5V, +3.3V and +1.5V). Three LED's on the
board indicate the presence of these 3 voltages (+5V=LED H2, +3.3V=LED
H3, +1.5V=LED H5).

SERVICE MANUAL
Description
3.3.2.1. CPU Board jumper configuration
In the CPU board are present some jumpers that define the system
configuration.
Wrong settings may affect the system functionality.
• XJ1 = Closed
• XJ2 = Open
• XJ6 = 2-3
• XJ8 = 2-3
• XJ11 = Open
• XJ12 = Closed
• XJ13 = Closed
• XJ15 = Open
• XJ16 = Open
XJ6 XJ8
XJ15
XJ13
XJ12
XJ11
XJ16 XJ1 XJ2
Figure 3-1

SERVICE MANUAL
Description
3.3.3. Generator Board (A10) and Tubehead
The Generator board and the tubehead are located on the rotating arm,
very close to each other. The power supply voltage is directly provided by
the Power supply assembly.
Dedicated switching circuits, directly located on the board, generate the
voltage used on the board itself.
Managing of the Generator board is done by the dedicated Generator CPU

board (A9) that is interfaced with the main CPU board (A5) using the
CANBus cable (X20-X20). This cable also has a dedicated wire to bring
the X-ray button signal to this board, so the "dead man switch" method
is generated directly on the board.
The high frequency (HF) circuit is based on an inverter circuit working at

the frequency about 100kHz, which drives the tubehead through an
output stage based on IGBT components.
The Generator board receives the signals concerning the X-ray dose to
provide (kV and mA), from the CPU board through CANBus messages; it
is the Generator CPU that generates the commands used for the X-ray
emission. The Generator board provides to the tubehead the voltages that
drive the high voltage transformers that then drive anode and filament of
the X-ray tube, also giving the relevant timing.
The tubehead is composed by the X-ray tube (CEI OPX/105) inserted in a

sealed container, together with the high voltage transformers, filled with
dielectric oil.
Checking of proper functioning of the X-ray emitting system is achieved

through the analysis of feed back signals generated inside the tubehead
and transmitted to the Generator board and relevant Generator CPU.
Possible anomalous conditions are then communicated to the main CPU
board (A5) which in turn generates error codes to alert the operator.

SERVICE MANUAL
Description
3.3.4. Control panel
The control panel is the interface with the operator, and is composed by
the following items:
• Membrane keys necessary to activate the movements and laser
• Ready for X-ray and X-ray in progress signalling LED
• Touch Screen
• Touch Screen control PCB.
The Touch Screen control PCB is directly connected to the main CPU
board (A5) which controls it. The language of the messages shown on the
display can be selected among different options (English, Italian, French,
German, Spanish, Portuguese, Dutch, Turkish, Russian, simplified
Chinese, Arabic and Farsi). The language selection is only available for
the messages dedicated to the user. The messages relative to the service
programs (Password) are always in English.

SERVICE MANUAL
Description
Figure 3-2 – Block diagram

SERVICE MANUAL
Description
3.4. Control panel - Descriptions and functions

The Rotograph EVO 3D keyboard is divided into function areas.
The next figure shows a general view of the keyboard, while details on
each functional area are provided in the following pages.
"Exam mode Messages display

selection" area
USB Pen Drive"
"Test" button button
"Service menu"
button "Acquisition
mode" button
Virtual keyboard
active (green
LED) "Exposure mA
variation" button
"Exposure kV
variation" button
"Type of biting
"Size Selection" selection" button (*)
button
"Adult/Child
selection" button
"Centering device
ON" button
"Centring/ Patient "Column movement"

Entrance" button button
Light signalling Light signalling
"X-ray in progress" "Ready for X-rays"
(*) In 3D Dentition exam menu, this button is replaced by the "Partial volume
selection" button. See following pages for more information.
Figure 3-3
WARNING:
The USB port on the keyboard is used only for service purpose.
Do not connect USB Pen or external Hard Disk.

SERVICE MANUAL
Description
The next figures show a general view of the displays of the Service menu.
Figure 3-4: Service Menu display - Page 1
Here following a sample description of each key functionality:

• Save parameter: allows to store the automatic exposure
parameters (see paragraph 6.7.6)
• Exam counter: allows to display the numbers of exam
performed in each exam mode
• Network info: allows to display the IP addresses and SubNet
mask of the devices connectet to the Network
• Software revision: allows to display the software revision of the
Rotograph EVO D system microcontroller
• XRay Menu: this key is reserved to authorised personnel.

SERVICE MANUAL
Description
Figure 3-5: Service Menu display - Page 2
• Graphic Custom: this key is reserved to authorised personnel.
Press key "Home" to go back to the "Service Menu".
Pressing key (18) the unit will return to standard mode.

SERVICE MANUAL
Description
The next figure shows a general view of the machine setup display.
Messages display
"T" button "P" button
"Increase"
button
"Decrease"
button
"Scroll left" key "Scroll right" key
Figure 3-6

SERVICE MANUAL
Description
The "Centring/Patient Entrance" key is

used for:
- start/finish the exam procedure
- bring the rotation arm to the
patient entrance position at the end
of the exam.
The "Exam Selection Mode" area takes

place by means of three keys: the first
one, the main area, helps select the
exam mode between Panoramic, TMJ,
Sinus, 3D Dentition and
Cephalometric.
The other two, identified by the arrows,
help navigate within the exams of each
mode.
Child
It is possible to select the anatomic

mode examinations (anatomic Adult
selection), using prefixed exposure
values.
This kind of selection enables to choose
Large
between Adult/Child, each with three
different sizes (small, medium, large).
Medium
Small
The Panoramic mode enables to select

the patient's type of biting between: Protruded
protruded, standard or retracted, as
indicated within the button.
The arch selection does not influence Standard
the values of kV and mA but acts on
the position of the focus layer.
Retracted
The portion of the volume of the patient

can be selected in the 3D Dentition
mode, between: Full Volume, Maxillary Full Volume
Volume or Mandibular Volume, as
Maxillary
indicated within the button.
Volume
This selection acts on the partial
volume collimators that exposes the Mandibular
patient to a different irradiation. Volume

SERVICE MANUAL
Description
Furthermore there is the possibility to

manually select the exposure
parameters; in this case, it is possible
to set the parameter with the desired
value.
The parameters available are: kV and
mA (Soft Tissue Filter position only in
cephalometry).
There are two light indicators; the first

one on the right indicates the condition
"Machine Ready", indicating the user
that by pressing the X-ray button key
once more, X-rays emission will start;
the second indicates the effective
emission of X-rays.
The movement of the column is

controlled by the appropriate keys.
Two pre-set speeds are possible.
The movement of the column is
inhibited during the preparation of the
unit.
The key "Luminous centring device"

helps turn ON/OFF the laser centring
devices that allow the correct
positioning of the medial-sagittal and
Frankfurt/Ala trago planes, by
adapting Rotograph EVO 3D to the
patient's anatomy.
The key "Test" is used to avoid the

X-rays emission, in order to check the
absence of collisions with the patient.
When the LED is green, the test
function is enabled.

SERVICE MANUAL
Description
This key displays the "Service Menu":

the main menu area is replaced by the
service menu area.
Use this key also to return to the
control panel (main menu).
This key is used to un-mount the Pen

Drive inserted in the USB connector of
the control panel.
When the LED is green, the pen drive is
recognised.
In Cephalometric mode, this key allows

to perform the exam in High Definition High Definition
modality or in High Speed (normal
resolution) modality.
High Speed
In the setup screen the navigational

buttons allow the user to navigate
through the menus and submenus as
indicated in the manual (increase,
decrease, sroll left, scroll right).
In the setup screen the following

buttons are used to change parameters
as indicated in the manual.

SERVICE MANUAL
Description
3.4.1. Key functions description
5 11
18 Display
19 17
7
12 13
3 3
4 10
9
15
8
14
6
16
2 1
Figure 3-7 - Control panel
LEGEND:
Messages Anatomic selection
Display: indicates operative messages and warnings 8 - Patient selection key: Adult or Child
Signal lights 9 - Size selection key: Small, Normal, or Large
1 - Light indicating the machine is ready for X-ray 10 - Key for:
emission (green LED) > Arch selection: Protruded, Standard or Retracted
2 - Yellow LED indicating X-ray emission (for panoramic execution)
> Partial Volume selection: Full, Maxillary or
Manual setting of exposure parameters Mandibular (for 3D Dentition examination)
3 - kV/mA increase key
Examination mode
4 - kV/mA decrease key
11 - Exam mode selection area
Preparation functions 12 +13 - Type of exam selection keys
5 - Key to set Test function
(green LED) Centring devices
6 - Key for: 14 - Sagittal and Frankfurt plane centring device
> Resetting and realigning the device's axes (in ON/OFF key
case of collision with patient or in case of Column height adjustment
release of rays button) 15 - Column up key
> Repositioning the rotation group (to bring the 16 - Column down key
group to the initial position after the examination Other
and to exit from the "making an exposure") mode
17 - USB Pen Drive key
> Confirmation
18 - Service menu key
7 - Key to select the modality in use (High Definition
or High Speed) 19 - Virtual keyboard active (green LED)

SERVICE MANUAL
Description
Display
27 26
22
23
24 25
Figure 3-8 – Setup display
LEGEND:
Messages Setup display
Display: indicates operative messages, warnings and 22 - Increase key
exposure parameters. 23 - Decrease key
24 - Scroll left key
25 - Scroll right key
26 - "P" key
27 - "T" (cancel) key

SERVICE MANUAL
Technical data
4. TECHNICAL DATA
General features
Device type Rotograph EVO 3D
Manufacturer VILLA SISTEMI MEDICALI
Buccinasco (MI) Italia
Class Class II B for European Directive
for Medical Devices 93/42
Class II for Canadian MDR
Class I with type B applied parts
according to IEC 60601-1
Class II according to 21CFR-
subchapter J
Operating mode Continuous with adaptive duty cycle
Protection degree IPX0
Rated line voltage 220-240 V∼ 110-120 V∼
Line frequency 50/60 Hz
Maximum line current 7 A @ 230 V∼ 15 A @ 115 V∼
50/60 Hz 50/60 Hz
Absorbed power 1.5 kVA @ 230 V∼ 1.6 kVA @ 115 V∼
50/60 Hz 50/60 Hz
Protection fuse (F1) 7AT 15 A T
Switching supply protection fuse (F2) 1.6 A T 3AT
Generator card protection fuses F1: 10 A F
F2: 5 A HF
F3: 2 A T
Line apparent resistance 0.5 Ω max --
Line voltage regulation -- < 3% @ 99 V∼
Rated output voltage (kVp) 60 ÷ 86 kVp, with 2 kVp steps
Anodic current 6 ÷ 10 mA, with 1 mA steps for PAN, TMJ
and Sinus
6 ÷ 12 mA, with 1 mA steps for Ceph
(up to 76 kVp)
6 ÷ 10 mA, with 1 mA steps for Ceph
(from 78 kVp to 86 kVp)
Additional filter for wide range sensor << 1.2 mm Al eq. @ 70 kVp
cover (for 3D exams)
Additional filtration for PANCEPH sensor 0.1mm Al eq. @ 70 kVp
cover

SERVICE MANUAL
Technical data
Exposure times
EVO Panoramic 14.4 s Adult / 13.3 s Child
Panoramic STD 13.8 s Adult/Child
RH/LH EVO Emi-panoramic 7.8 s Adult / 7.3 s Child
RH/LH STD Emi-panoramic 7.4 s Adult / 7.3 s Child
EVO Reduced dose Panoramic 11.9 s Adult / 10.8 s Child
STD Reduced dose Panoramic 11.4 s Adult/Child
Improved orthogonality dentition 11.9 s Adult/Child
Frontal dentition 4.4 s Adult/Child
Bitewing 3.2 s right / left
6.3 s right and left
TMJ mouth closed/open 2.44 s per image for left and right joint in open
and closed condition for a total of 9.7 s
SINUS 9.4 s
Volumetric 3D exams 11.2 s for Dentition and Sinus
10.1 s for TMJ Left and TMJ Right (each)
Cephalometry (Ceph) Variable exposure time depending on the type of
resolution and size selected.Minimum 4.5 s
(18x22nR), maximum 15 s (30x22hR)
Exposure time accuracy ± 10 %
Examination modes
Examination selection • Automatic selection for Adult and Child, 3
Sizes
• Dentition type selection (in Panoramic)
• Manual selection
• Collimator with automatic positioning
Panoramic • EVO Panoramic
NOTE: • Standard Panoramic
Some of these exams are • RH and LH Emi-panoramic
optional and depend on the • Reduced dose Panoramic
system configuration. • Improved orthogonality dentition
• Frontal dentition
• Bitewing L/R
• Bitewing L and R
TMJ (Temporo-Mandibular TMJ mouth closed/open
Joint)

SERVICE MANUAL
Technical data
Examination modes
SINUS Sinus P/A projection
Volumetric 3D exams Automatic selection for Adult and Child, 3
sizes chosen between 6 types of exam: entire
Dentition, Mandibular Dentition, Maxillary
Dentition, TMJ Left, TMJ Right, Sinus
Cephalometry and Carpus • Normal resolution in Latero-Lateral or
Antero-Posterior projections (different
sizes)
• High resolution in Latero-Lateral or
Postero/Anterior projections (different
sizes)
• High resolution Carpus exams
• Motorised soft tissue filter
3D Dentition reconstructed volume (*)
Entire volume 93 mm x 82 mm (Diameter x Height)
Mandibular volume 93 mm x 52 mm (Diameter x Height)
Maxillary volume 93 mm x 40 mm (Diameter x Height)
Geometric Magnification after
Image magnification
magnification software correction
Adult / Child standard Panoramic 1 : 1.28 (constant 1 : 1 (**)
over dentition part)
TMJ open/closed mouth, 4 images 1 : 1.25 (nominal) 1 : 1 (**)
Sinus 1 : 1.27 (nominal) 1 : 1 (**)
Ceph (on the sagittal medial plane in 1 : 1.10 1 : 1 (**)
LL projection)
(*) NOTE:
For Canadian market, the 3D reconstructed volume are:
• Entire volume: 80 mm x 80 mm (Diameter x Height)
• Mandibular volume: 80 mm x 52 mm (Diameter x Height)
• Maxillary volume: 80 mm x 40 mm ((Diameter x Height).
(**) WARNING:
The declared image magnification value is valid after proper software
calibration.

SERVICE MANUAL
Technical data
Tube-head characteristics
Model MRE 05
Manufacturer Villa Sistemi Medicali S.p.A.
20090 Buccinasco (MI) Italia
Maximum tube voltage 86 kVp
kVp accuracy ±8%
Maximum anodic current 12 mA
Anodic current accuracy ± 10 %
Output radiation linearity < 0.2 according to standard
IEC 60601-2-7:1998 paragraph 50.102.2
Duty cycle Adaptive duty cycle depending on the
exposure parameters: from 1 : 8 (at 60
kV, 6 mA) up to 1 : 20 (at 76 kV, 12 mA).
Further reduction for three exposures in
close-up sequence: from 1: 3.6 (at 60 kV,
6 mA) up to 1 : 9 (at 76 kV, 12 mA).
Nominal power 1.032 kW (86 kVp - 12 mA -4s)
Total filtration 2.5mm Al eq. @ 70 kVp
HVL (Half value layer) > 2.0 mm Al eq. @ 60 kVp
> 2.7 mm Al eq. @ 74 kVp
> 3.2 mm Al eq. @ 86 kVp
Transformer insulation Oil bath
Cooling By convection
Leakage radiation at 1 m < 0.5 mGy/h @ 86 kVp - 12 mA - 3s duty
cycle 1/16
Tube-head maximum thermic capacity 310 kJ

SERVICE MANUAL
Technical data
X-ray tube characteristics

Manufacturer CEI Bologna (Italy)
Type OPX 105
Nominal focus size 0.5 IEC 60336
Inherent filtration 0.5mm Al eq.
Anode tilt 5°
Anode material Tungsten
Nominal maximum voltage 105 kVp
Filament max current 4A
Filament max voltage 8V
Anode thermal capacity 30 kJ
Wide range sensor (Flat Panel)
Sensitive area 130 x 130 mm
Sensor pixel size 127 µm, 254 µm in binning 2x2
Scintillator screen Cesium iodide CsI
Number of sensor pixels (H x L) 1024 x 1024 (binning 1x1)
512 x 512 (binning 2x2)
Voxel dimensions 185 µm (binning 2x2)
PANCEPH sensor
Sensitive area (H x L) 220 x 6 mm
Pixel dimension 48 µm, 96 µm in binning 2x2 (CEPH hR),
144 µm in binning 3x3 (CEPH nR)
Pixel (H) 1536 in nR, 2304 in hR
NOTE:
The number of horizontal pixels
(columns that make up the image)
depends on the type of examination
selected and the resolution set.

SERVICE MANUAL
Technical data
Laser centring devices

Patient positioning is guaranteed by 2 laser beams that align the sagittal and
Frankfurt/Ala trago planes (please refer to relevant paragraphs for detailed
explanation).
Wave length 650 nm ± 10 nm
Divergence < 2.0 mRad
Optical power < 1 mW
Classifications Class 1 laser device according to standard
IEC 60825-1:1993 + A1:1997 + A2:2001
Mechanical features
Image receptor-focus distance (PAN, 52 cm (20.4")
TMJ and Sinus)
Image receptor-focus distance (CEPH) 165 cm (65")
Telescopic motorised column run 85 cm (33.5")
Maximum total height 245 cm (96.4")
Weight • 161 kg (354 lb) base version
• 186 kg (409 lb) version with Ceph
Column weight 87 kg
Weight of arm support, rotating arm, 74 kg
tube-head and sensor holder
Ceph arm weight 25 kg
Leg weight (optional) 30 kg
Sensor holder weight 2 kg
Working conditions
Minimum dimensions of the room • 130 x 120 cm (52" x 47.2") without CEPH
(refer to the Service Manual) arm
• 145 x 200 cm (57" x 78.7") with CEPH
arm
Recommended dimensions of the • 130 x 140 cm (51.2" x 55.1") without
room (refer to the Service Manual) CEPH arm
• 160 x 220 cm (63" x 86.6") with CEPH
arm
Maximum working temperature range + 10° ÷ + 40°
Relative working humidity (RH) range 30% ÷ 75%
Temperature range for transport and - 20° ÷ + 70°
storing
Humidity range for transport and < 95% without condense
storing
Minimum atmospheric pressure for 630 hPa
transport and storing

SERVICE MANUAL
Technical data
4.1. Separate parts supplied with Rotograph EVO 3D

Rotograph EVO 3D comes with the following removable accessories:
Temple clamp centring device for

standardised and volumetric
exams
Chin rest for standard

panoramic, supplied with
removable appendix for
edentulous patients
Reduced height chin rest for

standard panoramic
Chin rest for Sinus, in non

volumetric 3D mode, made by
lowered chin rest and appendix
for edentulous patients

SERVICE MANUAL
Technical data
Standard TMJ positioning

support
Chin rest centring device for TMJ

volumetric 3D exams
Bites, cephalometry ear centring

Disposable and non-sterilised parts. Replace
pins, head strips for 3D exams,
after every use.
bite protective sleeves
NOTE:
These removable parts are considered "type B applied parts", in
accordance with IEC 60601-1, 2nd edition.
Some of these parts do not carry identification codes due to their small
size. The use of these parts on other devices is not possible, since they
are parts designed specifically for the Rotograph EVO 3D.

SERVICE MANUAL
Technical data
4.2. Applied safety regulations

Rotograph EVO 3D complies with the following standards:
0051 Ensures the compliance of the Rotograph EVO 3D to the

Medical Device Directive 93/42/EEC and its revised version
for medical devices issued by the European Community.
• Canadian Medical Device Regulations
• 21 CFR Subchapter J
• General safety:
IEC 60601-1:1988+A1:1991+A2:1995
IEC 60601-1-1:2000
IEC 60601-1-4:1996+A1:1999
IEC 60601-2-7:1998
IEC 60601-2-28:1993
IEC 60601-2-32:1994
IEC 60601-2-44:2001
UL 60601-1 (1st edition)
CAN/CSA C22.2 No. 601.1-M90 (2nd edition) +A1 + A2
• Electromagnetic compatibility:
IEC 60601-1-2:2001
• Protection against radiation:

IEC 60601-1-3:1994
IEC 60825-1:1993+A1:1997+A2:2001
• Usability:
IEC 60601-1-6:2004
Classifications
The EVO Rotograph 3D is a class I electro-medical device and Type B as
of IEC 60601-1 classification, foreseen for a continuous working at
intermittent load.
The classification according to EC Directive 93/42 and subsequent
amendments for medical devices is Class II B.
According to Canadian MDR, the equipment belongs to class II.
According to FDA 21 CFR, the equipment belongs to class II.

SERVICE MANUAL
Technical data
4.3. Loading curve of the tube and cooling curve of the

anode
Tube "CEI - OPX / 105" (0.5 IEC 60336)
Load
Anode cooling curve

SERVICE MANUAL
Technical data
Tube-head heating and cooling curve
400
350
300
250
E[kJ]
200
150
100
50
0
0 100 200 300 400 500 600
min

SERVICE MANUAL
Technical data
4.4. Measurement method of technical factors
WARNING:
These measurements require the removal of the HF group covers; this
means to gain access to internal parts where high voltage are normally
present.
For the measurement of the exposure parameters with the invasive

method, please follow the procedure described in paragraphs 6.7.5.1.1,
6.7.5.1.2 and 6.7.5.1.3 of this manual.
WARNING:
During the panoramic examination, the set value of kV and tube current
varies according to a pre-determined curve in order to compensate the
different absorption of X-ray beam due to different anatomical structures.
In this way, it is possible to obtain a good uniformity of the image
contrast. Particularly, the chosen value is lowered on the initial phase of
the panoramic and increased on the scissors/canine zone, in order to
compensate the effect of the cervical spine.
The value displayed during the panoramic examination corresponds to
the one chosen by the user, while the real value can be different; these
effects must be considered in case of measure of the exposure factors
using standard diagnostic mode. As an example, the variation follows the
curve hereafter:
Set value Actual value mA
Actual value kV
Accuracy declared on the section "Technical data" is referred to the

actual value of kV and/or mA. In any case, the manufacturer guarantees
that the accuracy of the loading factors is always in compliance with the
international standard for safety of medical devices IEC 60601-1.
Particularly, in accordance with IEC 60601-2-7, the maximum deviation
(including the correction and instrument’s accuracy) is less than or equal
to ±10 for kV, while for tube current is less than or equal to ± 15%.

SERVICE MANUAL
Technical data
4.5. Dimensions
1020 (40,16")
1600 (63,00") ÷ 2450 (96,46")

905 (35,63") ÷ 1755 (69,10")
1271 (50,04")
Ø 1040 (40,95")
Ø 1140 (44,88")
with free standing base
Figure 4-1 - Base version

SERVICE MANUAL
Technical data
1020 (40,16")
1600 (63,00") ÷ 2450 (96,46")

927 (36,50") ÷ 1777 (69,96")
905 (35,63") ÷ 1755 (69,10")
1271 (50,04")
Ø 1040 (40,95")
Ø 1140 (44,88")
with free standing base
1910 (75,20")
1970 (77,56") with free standing base
Figure 4-2 - Version with cephalometric unit

SERVICE MANUAL
Pre-installation
5. PRE-INSTALLATION
The instructions indicated in this and in the following chapter enable to
perform a correct installation in order to grant a regular operation of
Rotograph EVO 3D.
The supplier can supply the assistance and the necessary technical
advice for pre-installation, all masonry works and the pre-installation
phase are at the customer’s charge and must be performed complying
with the indications given below.
The requirements for a correct installation of Rotograph EVO 3D are:

• minimum height of the room: 2.5 m (8.20') and a surface variable
according to the configuration of Rotograph EVO 3D to be installed,
as indicated in the picture at paragraph 5.3
• a certain distance from heating devices
• the entries in the room, for the transport of the unit, must have a
minimum width of 80 cm (31.50").
WARNING:
In its standard versions, Rotograph EVO 3D must be fixed to the wall
with the two brackets supplied. Each dowel must support a max.
extraction force of 120 kg (264 lbs).
The fixing dowels to be employed, for any kind of wall, are the following:
• full or concrete bricks: screw anchors (provided with the
installation kit) in cast iron M6 or chemical screws WURTH (not
provided)
• wood mountings: self-threading screws (not provided)
• hollow bricks: chemical dowels (not provided).
A special floor mount option is available; in this case the equipment

MUST be fixed to the floor.
The manufacturer is not responsible for any installations that do not

comply with the specifications stated above.

SERVICE MANUAL
Pre-installation
5.1. Electrical setting up

• Single-phase grounding supply 220-240 V ~
110-120 V ~
• Frequency 50/60 Hz
• Power consumption 1.5 kVA (at 230 V)
1.6 kVA (at 115 V)
• Current consumption 7 A (at 230 V)
15 A (at 115 V)
• Apparent line resistance 0.5 Ω max (for 220-240 V version)
• Line voltage regulation < 3 % at 99 V
(for 110-120 V version)
NOTE:
The device is supplied as a unit to be installed permanently.
Please DO NOT connect the unit to the power using a normal socket, to
avoid compromising the electrical safety.
The unit must be connected to a differential magneto-thermal

switch, to separate the unit from the supply. This switch must
comply with the electrical regulations in force in the country of
installation.
The supply conductors must have a 1,5 mm2 (16 AWG) section.
The general grounding must comply with the rules in force; a wrong
quality of the grounding could be dangerous for the operator’s safety and
cause a bad function of the electrical devices.
NOTE:
The electrical connection must be done on the terminal board X0 (see
operation circuit diagram – chapter 10).

SERVICE MANUAL
Pre-installation
NOTE:
Rotograph EVO 3D, IS SET TO connect, at the entrance of the X-ray
room, the following control and warning devices:
• REMOTE X-RAYS BUTTON: "Dead man switch" remote control,
enables to perform the exam at a distance, the operator can stand
outside the X-ray emission area. This button must be suitable to
prevent unwanted emission. The standard X-ray button supplied with
the unit has the above characteristic.
• READY light: Green light (24V 40W max.), it signals that the machine
is ready to perform the exam. (contact N.O.).
• X-RAYS light: Yellow light (24V 40 W max.) it signals the entry in the
X-ray room is forbidden, since an exposure is on the run (contact
N.O.).
Figure 5-1
WARNING:
It is installer’s responsibility to check the characteristics of the remote
X-ray button

SERVICE MANUAL
Pre-installation
NOTE:
The unit only provides the closing contacts relative to the above
mentioned functions. Power voltages for the relevant devices have to be
provide from outside, making sure not to exceed the indicated ratings.
To connect all control and warning devices it is advisable to set 6 wires

with 0.5 mm² section minimum.

SERVICE MANUAL
Pre-installation
5.2. Packaging
Rotograph EVO 3D is delivered in two carton-board boxes.
PAN only version
Weight
Contents Packing dimension
Net Gross
- Axis movement device,
complete with tubehead 120x80x67 cm 80 kg 90 kg
- Digital sensor holder (47.3"x31.5"x26.4") (176 lbs) (198 lbs)
- Covers
- Column complete of
touch screen 145x67x87 cm 85 kg 95 kg
- Covers (57"x26.4"x34.3") (187 lbs) (209 lbs)
- Accessories
PAN + CEPH version
Weight
Contents Packing dimension
Net Gross
- Axis movement device,
complete with tubehead 120x80x67 cm 80 kg 90 kg
- Digital sensor holder (47.3"x31.5"x26.4") (176 lbs) (198 lbs)
- Covers
- Column complete of
touch screen
- Cephalometric device 162x72x112 cm 130 kg 145 kg
(63.8"x28.4"x44") (286 lbs) (319 lbs)
- Covers
- Accessories
NOTE:
All boxes mount shock detectors.
At the receiving and before opening boxes, verify that those sensors have
not been activated.
WARNING:
Villa Sistemi Medicali will not bear any responsibility for damages
caused to the equipment due to improper unpackaging procedure,
and for the relevant costs.

SERVICE MANUAL
Pre-installation
5.3. Space requirements
5.3.1. Version without CEPH
(*) A = minimum 600 mm (23.6"), recommended 800 mm (31.5") for service purpose
Figure 5-2

SERVICE MANUAL
Pre-installation
5.3.2. Version with CEPH
(*) A = 600 mm (23.6") minimum, 800 mm (31.5") recommended for service purpose
(**) B = 1460 mm (57.52") minimum front space, 1610 mm (63.39") recommended front space
for service purpose
Figure 5-3

SERVICE MANUAL
Pre-installation

SERVICE MANUAL
Installation
6. INSTALLATION
NOTE:
Rotograph EVO 3D is delivered pre-mounted in groups; it is contained in
2 (PAN version) or 3 boxes (CEPH version).
The mechanical mounting consists exclusively in assembling the above
mentioned groups. Most of the adjustment are carried out in factory.
Two technicians will be necessary to perform some procedures; the
phases requiring the intervention of two men are identified in the related
chapters.

SERVICE MANUAL
Installation
6.1. Setting of the wall
NOTE:
This paragraph is valid only for wall mounted version.
NOTE:
Rotograph EVO 3D has been designed for a wall fixing by two brackets,
each of which requires to be fixed by three dowels. In order to find the
right position of the brackets, it is necessary to use the quotes indicated
in the Figure 6-1.
It is very important the vertical alignment of the central holes and
the perpendicularity with the floor; it is strictly suggested to use a
plumb.
1. Mark the wall by a centre punch, at the level of the fixing holes; drill
the wall according to the type of dowels (see chapter 5).
70.5 70.5
(2.76") (2.76")
1040 (40.95")
99 99
(3,9") (3,9")
(4.5")
114
Figure 6-1

SERVICE MANUAL
Installation
6.2. Column mounting

The column is delivered in a carton box containing the column itself, the
patient support arm and the keyboard. All those parts are fixed to a
wooden palled using two fixing brackets (A); an additional retaining
bracket (B) is fixed at the upper part of the column (Figure 6-2).
Verify the presence of the four adjustment feet grub screws in the lower
side of the column.
NOTE:
In case of free standing base version, it is necessary to remove the four
feet grub screws before to raise up the column.
Feet grub screws
Retaining bracket
"B"
Fixing brackets
"A"
Figure 6-2
1. Remove the screws used to fix the column to the wooden pallet and
raising it (this operation requires the presence of two persons).
2. With the column in vertical position, remove only the two fixing
brackets "A".
NOTE:
Leave the retaining bracket "B" in place, because it will be necessary for
the following operations of support arm mounting.

SERVICE MANUAL
Installation
NOTE:
The following procedure is not valid for free standing base version.
3. Mount on the column basement the lower fixing plate "D" and mount
on the column the upper fixing plate "E" (Figure 6-3).
4. Insert the external back cover on the upper fixing plates "E" without
fixing it. You will fix it at the end of the mechanical and electrical
installation.
5. Mount the upper wall bracket "C" on the fixing plates "E" (Figure
6-3), without tighten the screws.
6. Position the column close to the wall.
7. Fix the upper wall bracket "C" to the wall. Then tight the screws
between upper fixing plates "E" and wall bracket "C".
8. Fix the lower fixing plate "D" to the wall, without tighten the screws.
9. Verify the parallelism between column and wall positioning a bubble
level on the chin rest support.
In order to correct this position, it is possible to insert some spacers
(Figure 6-3 - provided with the column) between the lower bracket
and wall. Once the position is reached, tighten the screws.
10. Acting on the feet grub screws (Figure 6-2), adjust them in order to
level the feet on the floor. At the end, cover the grub screws with the
provided cups.
To easily reach the back side of the column leaving it hook to the wall,
remove the fixing screws located in the back side of the column basement
and remove the two screws "F" (Figure 6-3) from the upper bracket "C".
Rotate the column.
NOTE:
Rotograph EVO 3D is equipped with a switch (S2) which allows to move
the column vertically for service use. It is located in the back lower side
of the column, protected by a metallic cover.
NOTE:
Rotograph EVO 3D is shipped with the column pre-set at the minimum
height.
In case the room layout permit to reach higher position, it is possible to
increase the stroke adjusting the reference cams located in the column,
close to the end-run microswitches plate.
Remove the microswitches plate and lift properly the column in order to
access the reference cams holes.

SERVICE MANUAL
Installation
Upper fixing plates

"E"
Retaining bracket
"B"
Screws "F"
Upper wall bracket

"C"
Spacers
Lower fixing plate

"D"
Figure 6-3

SERVICE MANUAL
Installation
6.3. Mounting of the rotating arm assembly

1. Unscrew the fixing screws of the carton box from the lower pallet.
Raise the carton box to gain access to the wooden frame that holds
the rotating arm.
2. Remove the screws fixing the rotating arm to the wooden frame.
Raise up the support/rotating arm using the designated handling
zones (Figure 6-4 - This operation requires the presence of two
persons).
Handling zones Handling zones
Figure 6-4
3. Move the rotating arm near the column from lateral side in order to
avoid contacts between the Digital Sensor holder and the chin
support.

SERVICE MANUAL
Installation
4. Position the rotating arm on the column inserting it in the retaining

bracket (Figure 6-5). While a person keeps it in position, the other
has to fix the two backside screws "A" (Figure 6-6) to the column
without tightening them.
Retaining bracket
Figure 6-5
5. Remove the two posterior screws fixing the CPU board support plate
to the rotating arm and tilt it at about 75°; lock the support plate to
the lateral frame.
6. Insert the reference pins "B" (Figure 6-6) between the rotating arm
and column using a hammer. Insert the remaining two screws "C"
(Figure 6-6) and tighten all the fixing screws.
B C A
Retaining bracket
Figure 6-6
SERVICE MANUAL
Installation
7. Remove all brackets and rotate the rotating arm about 90° in
clockwise direction in order to reach easily the covers screws.
8. Remove the tubehead cover; remove the two spacers "D" and the
lower fixing bracket "E" (Figure 6-7).
Spacers "D"
Lower fixing
bracket "E"
Figure 6-7
9. Open the sensor holder and mount the rotating arm lower cover
(Figure 6-8).
NOTE:
In case of Ceph up-gradable version or single sensor version, in order to
mount the rotating arm lower cover, it is necessary to remove the sensor
holder internal covers.

SERVICE MANUAL
Installation
Figure 6-8
10. Mount the temple support group inserting and rotating it in the
relevant shaft (Figure 6-9) until the group is locked.
Temple support shaft
Figure 6-9

SERVICE MANUAL
Installation
11. Insert the cables between column and rotating arm through the holes
present in the rotating arm; reposition and fix the CPU board and
connect the cables to the related connectors.
NOTE:
For 110-120V version, to access to the CPU board connectors, it is
necessary to remove the metallic cover.
At the end of the connections, position the cables in the relevant seating
and remount the cover.

SERVICE MANUAL
Installation
6.4. Mounting of CEPH-arm (Optional)

The CEPH kit can be installed on the machine both during the first
installation and later as updating of the device. In case the
Rotograph EVO 3D is sold already equipped with the Ceph arm,
centering between the X-ray beam and the Sensor will be very quick as
the arm is already adjusted and pinned in the factory.
In case the arm is provided later (unit upgrade), the unit is already
pre-set to accept it, but the centering between the X-ray beam and the
Sensor must be performed in the field.
The Ceph device is shipped in a dedicated packaging and is already

pre-assembled in a single piece composed of the following parts:
• Ceph arm including the handle for installation
• Skull clamp and ear centering device
• Arm covers
• Sensor holder.
Handling zone
Red handle
Figure 6-10
NOTE:
Do NOT remove the handle before the complete installation of the Ceph
arm on the column.

SERVICE MANUAL
Installation
1. Remove the column rotation fixing screw, located in the back side of
the column basement and remove the two screws "F" (Figure 6-3)
from the upper bracket "C".
2. Rotate the column in clockwise direction in order to reach the
column back side.
3. Lift the Ceph arm with the red handle and the handling zone and
remove it from the package (Figure 6-10).
4. Position the Ceph arm near the column and using the reference pins
and screws, fix the Ceph arm to the column (Figure 6-11).
5. Insert the cables in the hole between column and rotating arm and
connect them to the relevant connectors on the CPU and Digital
boards.
6. Remove the red handle.
Reference pin
Reference pin
Figure 6-11

SERVICE MANUAL
Installation
6.5. How to mount the coverings
NOTE:
If necessary, to easily access to the covers back side screws, remove the
column rotation fixing screw, located in the back side of the column
basement and remove the two screws "F" (Figure 6-3) from the upper
bracket "C". Rotate the column in clockwise direction in order to reach
the column back side.
Figure 6-12

SERVICE MANUAL
Installation
6.6. Inserting the CEPH sensor in the sensor holder
NOTE:
Not valid for PAN only version.
In order to insert the sensor in the desired station, carry out the following
operations:
1. Grip the sensor by the appropriate handgrip; close your fingers to
form a fist, by engaging the control lever and bring it to the position
where the lever disappears inside the handgrip, so that the whole
mobile system retracts.
2. Keep the sensor with the relative handgrips vertical, so that the
upper plane is parallel to the horizontal part of the sensor holder,
bring the sensor close to the fixed station, by engaging the protruding
part of the mobile sensor into the relative casing.
3. Push the sensor mobile part to the very end, in order to engage the
mobile part onto the fixed hooking system.
4. Carry out a movement towards the lower part, ensuring that the
movement is complete.
5. Only at this point, release the hooking lever, checking that the
sensor is correctly engaged before releasing the handgrip.
WARNING:
During the lever releasing operation, hold the sensor firmly, to prevent
the sensor from falling during the insertion phase due to possible errors.
NOTE:
All sensor types are equipped with a shock detection sensor; this sensor
is also visible from the outside to enable to operator to perform checks.
Possible shocks are displayed by a change in colour (from
transparent/white to red) of this sensor. The digital sensor can still
function correctly also when the colour changes, displaying a fall that
might also not have damaged the sensor.
NOTE:
The fall sensor colour change interrupts the warranty on the sensor.

SERVICE MANUAL
Installation
6.7. Final checks
6.7.1. PC set up
6.7.1.1. PC – USB protection keys
Before to switch ON the PC, insert the Dental Studio license USB key.
6.7.1.2. PC - Rotograph EVO 3D communication
The communication between Rotograph EVO 3D and computer uses a

LAN connection. The system is provided with an Ethernet cable in order
to permit the PC connection.
In case there is no communication between Rotograph EVO 3D and

computer, it is necessary to check the parameters installed in PC and
equipment following instruction in paragraph 9.6.5.

SERVICE MANUAL
Installation
6.7.1.3. DICOM set-up
Dental Studio Software allows to make measures on images and print

them on a Windows printer.
A Dicom additional package is requested to activate the Dicom modalities
"Worklist", "Store" and "Print".
To setup Dicom modalities, select "Utilities" icon in Dental Studio home

page, the utilities window will be displayed: select "Program setup" and in
the next window select "Dicom" icon. From this menu it will be possible
configure "Print", "Worklist" and "Store" modalities.
WARNING:
Do not change the IP address of the network card used to communicate
with the Rotograph EVO 3D (usually 192.168.2.xxx). In order to connect
the PC in the Dicom network, it is necessary to use the third network
card (not labeled).

SERVICE MANUAL
Installation
6.7.1.4. Image treatment filters setup
To perform filters setup, in the Dental Studio home page, click on

"Patients" icon , select a stored patient or create a new one in the Dental
Studio database and click on "Images" icon. In the top left side of the
program window, select the icon "Options"; select the icon "Panoramic",
in the lower part of the displayed window it will be possible to setup the
filters used during acquisition; it is suggested to set:
• Sharpen minimum
• Gamma = 1.0
Confirm with "OK".
To setup post processing filters, refer to paragraph 9 of Dental Studio

User Manual. It is suggested to use "Sharpen maximum" and "Media
standard" filters; for Ceph it is suggested to use "Sharpen medium" filter.

SERVICE MANUAL
Installation
6.7.2. Verification of the PANORAMIC function
WARNING:
X-rays will be emitted during the performance of the following operations.
Authorized Technicians are therefore recommended to use the greatest
caution and to comply with the safety regulations and laws of their
country.
NOTE:
In case both Panoramic trajectories (EVO + Standard or Standard + EVO)
are enabled (see paragraph 7.3.3.17), this procedure has to be performed
first selecting Panoramic STD trajectory and then EVO Panoramic.
1. Switch on the unit and go to Exam Selection.

2. On Dental Studio program, open a test patient used to make the test
images and select the "CBCT" icon to open the virtual keyboard.
Figure 6-13

SERVICE MANUAL
Installation
3. Select a Panoramic exam.
Figure 6-14
4. Place the centering tool (P/N 5207900200) on the chin rest and the
sensor calibration tool (P/N 5607900800) in front of the sensor fixing
it with tape.
Figure 6-15
Centering tool P/N 5207900200 Figure 6-16
Sensor Calibration tool
P/N 5607900800

SERVICE MANUAL
Installation
5. Make an exposure in Adult mode at 68kV – 6mA using the copper

filter or 60kV - 6mA without the copper filter, acquired in the
DentalStudio program; the following image will be displayed.
Figure 6-17
6. Set contrast and brightness level to have good visibility of all

centering balls. Select from the menu "Measure" (Figure 6-17) the
icon "Single" and measure the dimension of the image using as
reference the two external balls. The image has to be
191mm ± 2mm with Panoramic STD trajectory selected.
7. If distance is outside the tolerance range, adjust the Y axis (see
paragraph 7.3.4.2) accordingly and repeat the exposure.
8. Set the parameter "Y Axis zero EVO" to +660 step (see paragraph
7.3.4.3).
9. Make a new exposure selecting EVO Panoramic function. The
distance between the most right and most left ball has to be
174 mm ± 2mm.

SERVICE MANUAL
Installation
10. Measure also the two half of the image in order to check symmetry.
The difference has to be max. 1mm.
If there is not symmetry on the image, it is necessary to adjust the
rotation offset entering in password 118 (see paragraph 7.3.4.1).
Figure 6-18

SERVICE MANUAL
Installation
6.7.3. Image verification for the 3D function
6.7.3.1. Lateral offset check
images and select the "CBCT" icon (Figure 6-13) to open the virtual
keyboard. Select a 3D Dentition exam, full volume.
2. Place the centering tool (P/N 5207900200 - Figure 6-15) on the chin
rest and set 66kV - 6mA.
3. Press exposure button and wait the end of acquisition. Automatically
the unit will reconstruct the 3D image.
4. The image has to provide a continuous line as shown in the following
Figure.
Figure 6-19
5. In case the arc is not correct, it will be necessary to modify the lateral
offset as described in the paragraph 9.3.2.

SERVICE MANUAL
Installation
6.7.3.2. Partial Volumes calibration check
images and select the "CBCT" icon (Figure 6-13) to open the virtual
keyboard. Select 3D Dentition exams.
2. Place the centering tool (P/N 5207900200 - Figure 6-15) on the chin
rest and set 60kV - 6mA.
3. Select a mandibular volume exam and press "Patient
entrance" (6) . Press exposure button and wait the end of
acquisition.
4. Verify that the mandibular volume is well reconstructed; select the

"Full Cross" view and verify that the two spheres on the back side of
the phantom are in the reconstructed volume.
Figure 6-20: Mandibular volume 3D views

SERVICE MANUAL
Installation
5. Select a maxillary volume exam and press "Patient
entrance" (6) . Press exposure button and wait the end of
acquisition.
6. Verify that the maxillary volume is well reconstructed; select the "Full
Cross" view and verify that only the top part of the phantom is
included in the reconstructed volume.
Figure 6-21: Maxillary volume 3D views

SERVICE MANUAL
Installation
6.7.4. Verification of the CEPH function
NOTE:
The CEPH arm has been adjusted on the unit during testing procedure,
and adjustments are not usually necessary in field. Before to proceed,
verify if the arm has been properly mounted during field installation.
WARNING:
Authorised Technicians are therefore recommended to use the greatest
country.
In case it is present the CEPH arm, it is necessary to verify the alignment

of the X-ray beam with ear rings and the digital sensor.
It is possible to make exposure without the presence of the secondary
collimator and without movement of the digital sensor entering in
password 124 and selecting "Rotation offset" (see paragraph 9.7).
1. Press "Exam Mode Selection" area (11) ; the Digital
Sensor will be aligned to the X-ray beam.
2. Position the ear rings in LL position and make an exposure using

60kV - 6mA - 0,5 s in order to see the image of the primary collimator
on the digital sensor.
3. Verify that the rings are centered in the exposed area:

− If the rings are not centered (Figure 6-22), it is necessary to
adjust the mechanical position of the rings (see paragraph 9.7.1).

SERVICE MANUAL
Installation
Figure 6-22
− If the image is not symmetric in the window (Figure 6-23), it will

be necessary to adjust the CEPH sensor position (see paragraph
9.7.2).
Figure 6-23
4. Select "CEPH sensor zero" menu (see paragraph 9.7.3) to check the
secondary collimator position.

SERVICE MANUAL
Installation
5. Open the "Sensor Centering" program on the CD (P/N 5807304100)

and wait until the message "Board is connected" is displayed on the
bottom bar of the program. Check that in menu "Image processing"
all the items are not selected.
Figure 6-24
6. Press key "Patient entrance" (6) . The primary and secondary
collimators and the ceph sensor go to the ceph central position. Place
the centering tool P/N 5209900900 on the secondary collimator.
Figure 6-25
Centering tool P/N 5209900900

SERVICE MANUAL
Installation
7. Select with key "Parameter selection" (26) respectively kV, mA
and exposure time and use keys increase (22) or decrease
(23) to set values for the exposure (suggested values: 60kV,
6mA and 0.5s).
8. Take X-ray pressing the X-ray button and check if in the obtained
narrow image the projection of the slit of the centering tool is vertical
and in the middle of the impressed area, which is defined by the arc
identified in the figure.
Figure 6-26

SERVICE MANUAL
Installation
9. The image has to be centered with the arc.
Figure 6-27
10. Enter in "STF zero" (see paragraph 9.7.4) to verify the functionality of
the Soft Tissue Filter.
11. Press "Exam Mode Selection" area (11) key, this
operation insert also the secondary collimator in field.
12. Make a exposure with the same parameters (60kV – 6mA – 0.5s).
Figure 6-28

SERVICE MANUAL
Installation
13. Measure the distance between the center of the ear rings and the
edge of the soft tissue filter. The value has to be around 50mm
(considering that the measure scale is not 1:1).

SERVICE MANUAL
Installation
6.7.5. Verification of exposure parameters
6.7.5.1. Invasive method
kVp and time can be measured directly on the Generator board (A10);
this method has higher accuracy than the so called non-invasive mode.
The system accuracy is guaranteed by this measuring method.
NOTE:
If the following actions are performed during maintenance some covers
have to be removed:
a. Remove the outer covering of the H.F generator placed on the rotating
arm.
b. Remove the protection grid of the Generator board.
WARNING:
The Generator board has a working voltage of about 400V.
The exposure parameters can be checked with the procedure described:
1. Power OFF and ON the unit: the display shows the starting image for
about 1 minute. After this time the "Ready for X-ray" and the "X-ray
emission" LEDs blink two times and on the display will be present
the Villa logo.
During this phase, press the column up and column down
keys simultaneously and hold them pressed. After
3 seconds, the setup display will be visualized (Figure 3-8).
2. Using the scroll right (25) and scroll left (26) keys to
change the message displayed until the following menu is displayed:
" SERVICE MENU

TROUBLESHOOTING "

SERVICE MANUAL
Installation
Pressing the key "Patient Entrance" (6) the next message is
displayed:
" SET UP
PASSWORD? 100 "
3. Using the increase/decrease (22/23) keys, set the password equal to

112 and confirm with the key "Patient Entrance" (6).
4. Using the scroll right (25) and scroll left (26) keys go to
the "RX EMISSION" menu and confirm with the key "Patient
Entrance" (6).
At the selection of the X-ray emission test, the display will show the
following message:
" 74kV 08mA 1.00s

X-RAY EMISSION "
WARNING:
From now, the emission is enabled; it starts with the X-ray button press,
so take care of this situation.
Pressing the "P" (26) key , it is possible to choose a different
combination of parameters. Once pressed, the display will show:
" >74kV 08mA 1.00s

X-RAY EMISSION "
Where the symbol ">" is showing the parameter to be changed; in this

case the kV. To move to mA and exposure time, press parameter
changes key once or twice again.
In this situation, the increase (22) key and the decrease (23)
key will change the parameter.
Pressing the X-ray button will start the emission.

SERVICE MANUAL
Installation
The allocable values for exposure parameters are on the following

table:
Parameter Minimum value Maximum value

kV 6 86
s 0,2 15
mA 6 12
NOTE:
This action allows you to carry out the measuring of the exposure
parameters having the tubehead-arm in a fix position (not rotating).
WARNING:
X-ray will be emitted during the performance of the following operations.
Authorised technicians are therefore recommended to use the greatest
country.

SERVICE MANUAL
Installation
6.7.5.1.1. kVp
Use a multimeter (R input >= 10MΩ) in working conditions VDC and end
of scale 5/10V (maximum value 4.3 V); position the cold pole on TP40
(GND) and the hot pole on TP44 (kV) on the Generator board (A10). Set
the following parameters: 60kV-6mA-3s.
Perform an exposure and considering that the ratio between the value on
the voltmeter and high voltage is 1V= 20kV, verify that the value
indicated by the multimeter ranges from 2.85÷3.15 V (3V±5%).
Should this last value be outside the specified limit, detect the "set kV"
voltage supplied by CPU, connecting the voltmeter between TP40 GND
test points and TP46 kV (set nearby X57). The value on these points
must range from 2.7 and 3.3 V (3V+3%). If it is out of tolerance replace
the Generator CPU board (A9), otherwise replace the Generator board.
Measured values for different set values are contained in the following
table.
kV Nominal Minimum Maximum

value value value
60 3 2.85 3.15
70 3.5 3.325 3.825
80 4.0 3.8 4.2
86 4.3 4.085 4.515
If all measures are within the specified range, and there is an evidence of
a performance loss, measure the high voltage supplied by the tubehead,
and the exposure time using a non-invasive kilovoltmeter with < +3kVp
tolerance. The high voltage value must be within 8% of the set value,
while the time value must be within 10% of the set value. If the voltage is
not within the expected range, replace the tubehead; otherwise replace
Generator CPU board.

SERVICE MANUAL
Installation
6.7.5.1.2. mA Check
Use a multimeter (R input >= 10MΩ) in working conditions VDC and end
of scale 5/10 V (maximum value 4VDC), position the cold pole on TP40
(GND) and the hot pole on TP29 (mA). Set the following parameters:
60kV-6mA-3s.
Perform an exposure and considering that a ratio 1V DC ≈ 3 mA, verify
that the value indicated by the multimeter ranges from 1.86÷2.138V
(6mA±8%).
Set 80kV - 12mA - 3s. The value read must range from 3.643 to 4.276 V
(12mA±8%).
Measured valued for different set values are contained in the following
table.
mA Nominal Minimum Maximum

value value value
6 1.98 1.822 2.138
7 2.31 2.125 2.495
8 2.64 2.429 2.851
9 2.97 2.732 3.208
10 3.30 3.036 3.564
11 3.63 3.340 3.920
12 3.96 3.643 4.277
In case the detected values are outside these ranges, check that the
voltage between TP40 (GND) and TP34 (ma) is contained on the above
ranges. If not, replace the Generator CPU board (A9).
6.7.5.1.3. Time
Verify the accuracy of the exposure time using an oscilloscope connected

at the same test points used to measure mA (TP40 for GND and TP29
mA) of the Generator board (A10). The exposure time calculated at about
75% of the maximum kV value, must correspond to the set one +10%. In
case the time is outside the prescribed values, replace the CPU.

SERVICE MANUAL
Installation
6.7.5.2. Non-invasive method
The exposure parameters (kV, time and dose) can also be verified using
the so called "non-invasive method".
WARNING:
The machine collimator gives a narrow X-ray beam.
Measurement by a non invasive kV meter on a very narrow beam can be
difficult and/or unreliable and special probes with reduced sensitive area
must be used.
It may result helpful to use a fluorescent screen to locate the X-ray beam
and consequently position the probe of the kV meter.
The exposure parameters can be checked with a non-invasive instrument

by performing the following procedure:
1. With the device on, select the Panoramic Examination mode pressing
by pressing the "Exam Mode Selection" area (11) .
2. Press the key "Service Menu" (18) ; the following image will
be displayed:
3. Select "XRay Menu".

SERVICE MANUAL
Installation
4. Using the relevant increase/decrease arrows , select the
password equal to "72".
5. Confirm with key "Enter". The following image will be displayed:
WARNING:
The following operations foresee the emission of rays, therefore the
Authorised Technician should pay the utmost attention and respect the
safety standard in force in the related country.
NOTE:
This program allows to perform the measurement of the exposure
parameters with the tube-head in the fixed position (not rotating) and
constant parameters.
6. Position the measuring instrument.

SERVICE MANUAL
Installation
7. The kV, mA and s parameters can be modified by pressing the
increase key and the decrease key of the kV, mA and s on
the display.
The parameters can vary within the limits shown in the following
table:
Parameter Minimum value Maximum value

kV 60 86
mA 6 12
s 0,2 15
Table 1
8. Perform an exposure by pressing the rays button; the technical

factors can then be read on the instrument.
NOTE:
Performances are insured if the measurement of technical factors occurs
with invasive method. Measurements taken with a non-invasive method
could introduce errors due to the tolerance of the instruments or
incorrect implementation of the measurement.
9. Press key "Home" to end the control program, the display will
visualize the "Service Menu". Pressing key (18) the unit will
return to standard mode.

SERVICE MANUAL
Installation
6.7.6. Storing of automatic exposure parameters
The pre-set technical exposure factors can be varied according to the

needs of the user, or to obtain somewhat more contrasted images.
To modify the automatic exposure parameters, please follow the indicated

procedure:
1. Select the examination, the type of patient and the size to be

modified.
2. Press any of the increase (3) or decrease (4) arrows to
modify the kV and/or mA parameters to suit your needs; the values

change their color from black to green.
3. Press the key "Service Menu" (18) ; the following image will
be displayed:
4. Press the "Save Parameter" key to store the modified parameters for the
examination and type and size of patient you have selected.
5. After pressing the key, the display will show the following message:
" SAVE THE NEW PARAMETERS?

Y=PRESS >0<; N=PRESS T "
Press the "Patient Entrance" (6) key to confirm or the
"Test" (5) key to cancel the setting.
Pressing key (18) the unit will return to standard mode.

SERVICE MANUAL
Installation
6.7.6.1. Table of pre-set anatomic parameters
PANORAMIC TMJ open/close mouth

Adult Child Adult Child
76 kV 66 kV 70 kV 64 kV
Small Small
9 mA 8 mA 8 mA 8 mA
80 kV 68 kV 74 kV 66 kV
Medium Medium
9 mA 8 mA 8 mA 8 mA
82 kV 70 kV 78 kV 68 kV
Large Large
9 mA 8 mA 8 mA 8 mA
SINUS
Adult Child
68 kV 64 kV
Small
8 mA 8 mA
72 kV 66 kV
Medium
8 mA 8 mA
74 kV 68 kV
Large
8 mA 8 mA
3D Dentition
Adult Child
80 kV 64 kV
Small
8 mA 9 mA
82 kV 66 kV
Medium
9 mA 9 mA
84 kV 68 kV
Large
10 mA 9 mA

SERVICE MANUAL
Installation
3D TMJ Left / 3D TMJ Right

Adult Child
80 kV 64 kV
Small
8 mA 9 mA
82 kV 66 kV
Medium
9 mA 9 mA
84 kV 68 kV
Large
10 mA 9 mA
3D Sinus
Adult Child
76 kV 64 kV
Small
8 mA 9 mA
78 kV 66 kV
Medium
9 mA 9 mA
80 kV 68 kV
Large
10 mA 9 mA
CEPHALOMETRY (L.L) CEPHALOMETRY (A/P - P/A)

Adult Child Adult Child
74 kV 72 kV 76 kV 74 kV
Small 8 mA 8 mA Small 12 mA 10 mA
76 kV 74 kV 78 kV 76 kV
Medium 8 mA 8 mA Medium 12 mA 10 mA
78 kV 76 kV 82 kV 78 kV
Large 8 mA 8 mA Large 10 mA 10 mA

SERVICE MANUAL
Installation
6.7.7. Touch screen calibration
To calibrate the touch screen of the control panel, proceed as follow:

1. Create in an USB Pen Drive a file named "calib" (without extension).
2. With the unit switched OFF, insert the USB Pen Drive in the USB
port of the control panel.
3. Switch ON the unit: the touch screen will start automatically in
calibration mode and the following image will be displayed:
4. Tap with a finger on the crosshair symbol displayed alternatively in

different positions of the screen. After the last point has been
touched, the unit will automatically start in standard mode.
5. Un-mount the USB Pen Drive pressing key (17) : the USB Pen
Drive can be removed when the key LED switch OFF.

SERVICE MANUAL
Troubleshooting
7. TROUBLESHOOTING
7.1. LEDs
7.1.1. Generator board A10 LED
The following table shows the LED that are present on the Generator
board, their significance and the recommended corrective actions in case
of defects. To locate the LEDs, refer to the layout of the Generator board
illustrated in chapter 10, drawing 13, of this manual:
Status of the LED under

LED Corrective actions in case of defect
normal conditions
H1 ON Check fuse F1 and F2 on the Generator board.

- If they are not blown, check the line voltage to
the board and to the unit. Replace the Generator
board if the line voltage is present and OK.
- If blown, replace with new ones respecting the
value and types; perform a new exposure and
check if they blow again. If they blow, check, on
the Generator board, if V6 and/or V31 and V36
are short-circuited and in this case replace the
tubehead and Generator board. If not short
circuited, replace the tubehead.
H2 ON As per H1 above.
H3 ON If OFF, check fuse F3 of the Generator board.
- If not blown, replace the Generator board.
- If blown, replace it with a new one of the same
value and type, make another exposure and, if it
will blow again, replace the Generator board.
H4 OFF Check that connector X53 of the board is well
inserted. Power off the unit and power it ON again
after few seconds; if the LED will glow again (it may
take some seconds), replace the Generator CPU
board and then the Generator board.
H5 OFF Check the correct insertion of X53 and X57; if it is
(ON during emission) correct, replace the tubehead, otherwise insert it
correctly and make another exposure. Replace the
tubehead if it will glow again.
H6 OFF As per H5 above.

SERVICE MANUAL
Troubleshooting
7.1.2. CPU board A5 LED
The following table shows the LED that are present on the CPU board A5,
their significance and the recommended corrective actions in case of
defects. To locate the LEDs, refer to the layout of the CPU board A5
illustrated in chapter 10, drawing 4, of this manual:
Status of the LED

LED Function under normal Corrective actions in case of defect
conditions
H2 "+5V" presence ON Verify that motors cables and zero
generated inside the position sensor cables are well inserted
CPU and not in short-circuit to ground.
H3 "+3.3V" presence ON Replace the CPU.
generated inside the
CPU
H4 "Laser power ON Verify that lasers cables are well inserted
supply" presence and not in short-circuit to ground.
H5 ÷ H6 "CAN-BUS" status Blinking Disconnect one-to-one CAN-BUS cables
(see actions for LEDs from H7 to H10)
and verify in which case the LEDs start
blinking; verify the relative cable.
Otherwise replace the Microprocessor
board A6.
H7 "Column OFF If blinks, check the X11 cable on both
CAN-BUS" device side. If it is OK, replace the column CPU
board A1.
H8 "Keyboard OFF If blinks, check the X18 cable on both
CAN-BUS" device side. If it is OK, replace the Keyboard
PCB A4.
H9 "CPU Generator OFF If blinks, check the X20 cable on both
CAN-BUS" device sides. If it is OK, check that the
Generator CPU board A9 is powered ON;
if it is OFF, verify the presence of 230V
on the filter L2 on Generator board A10
and verify the status of the LED H3 (see
paragraph 7.1.1). If all the previows
checks are positive, replace the
Generator CPU board A9.
H10 "DSPU CAN-BUS" OFF If blinks, check the cable between DSPU
device and cannectors X42 / X21 and the cable
X43 on both sides. If they are OK,
replace the DSPU board.
H12 "Motor power ON Check fuse F1: if blown, replace with
supply" presence new one respecting the value and types.
If it blows again, replace the CPU.
NOTE:
If all the LEDs are OFF, verify the column fuse F3; if it is OK, verify cable
X11 between column CPU board A1 and CPU board A5, on both sides.
Verify the column CPU board A1.

SERVICE MANUAL
Troubleshooting
7.2. Displayed messages

Rotograph EVO 3D is fully driven by a microprocessor which controls the
programming of the emission parameters and indicates via displayed
messages the different conditions of the unit and any defects and errors
that occur.
The messages are divided into two groups:

• Operational messages: messages that guide the operator in setting
up the unit for performing an examination (see User Manual).
• Error messages: messages that are displayed when an error occurs.
There are three types of error messages:
1- Messages that could have been caused by the operator when

releasing the X-ray button or pressing key "Patient entrance"
(6) when a movement is in progress.
This message will be displayed as follows:
" ERROR: xxx PRESS >0< "
Operating conditions are reset by pressing key (6) .
2- Messages arising from a system defect. In this case, the Technical

Service must be called.
The messages that require the intervention of the Technical Service
are displayed as follows:
" ERROR: xxx CALL TECH SUPP "
3- Messages related to problems regarding the Generator board (A10).

In this case, the unit must be switched off. Wait a few seconds for
the circuit capacitors to discharge and then switch the unit on
again. If the problem persists, call the Technical Service.
" ERROR: xxx POWER OFF "

SERVICE MANUAL
Troubleshooting
The error messages are divided into different areas that can be distinguished by the
error number; the following table contains the different errors with meanings.
Main CPU board (A5)
Code Error description Reference chapter

108 Hardware key A13 fault or missing 7.2.1.1
110 Main CPU board battery low or fault 7.2.1.2
Rotation motor

200 Zero position optical sensor of rotation axis always 7.2.2.1
activated
201 Zero position optical sensor never activated 7.2.2.1
204 Unexpected activation of rotation optical sensor 7.2.2.1
205 Timeout on rotation 7.2.2.2
206 Patient collision 7.2.2.3
Y motor

240 Zero position micro Y always active 7.2.2.4
241 Zero position micro Y never active 7.2.2.4
242 Unexpected activation of Y axis 7.2.2.4
243 Timeout on Y axes 7.2.2.4
Ceph digital Sensor

280 Unexpected activation of optical sensor Ceph Sensor 7.2.2.5
281 Timeout on ceph sensor optical sensor 7.2.2.5
282 Sensor ceph micro never active 7.2.2.5
283 Sensor ceph micro always active 7.2.2.5
Secondary collimator on Digital CEPH

300 Unexpected activation of optical sensor secondary 7.2.3.1
collimator
301 Timeout on ceph secondary collimator 7.2.3.1
302 Secondary collimator micro never active 7.2.3.1
303 Secondary collimator micro always active 7.2.3.1

SERVICE MANUAL
Troubleshooting
Primary slit collimator

320 Unexpected activation of optical sensor primary 7.2.3.2
collimator for CEPH
321 Timeout on primary collimator for CEPH 7.2.3.2
322 Primary collimator for CEPH micro never active 7.2.3.2
323 Primary collimator for CEPH micro always active 7.2.3.2
Sensor holder

340 Sensor holder not on PAN 7.2.3.3
X-ray Controls

360 RX button pressed on start-up or before exam 7.2.3.4
361 Remote RX button pressed on start-up or before 7.2.3.4
exam
362 RX button released during emission 7.2.3.5
363 Interruption of the link between PC and equipment 7.2.3.6
CanBus

380 Invalid CANBus message 7.2.3.7
381 Timeout on activating CAN unit of Generator board 7.2.3.8
(A10)
382 Generator board (A10) not answering 7.2.3.8
Soft Tissue filter

400 Timeout of zero position optical sensor of STF 7.2.4.1
401 STF zero position sensor always active 7.2.4.1

420 Wrong setting in PAN + CEPH system configuration 7.3.3.5

SERVICE MANUAL
Troubleshooting
Partial volumes collimators

441 Upper Partial Volumes collimator IN instead OUT of 7.2.4.2
X-ray field
442 Upper Partial Volumes collimator OUT instead IN of 7.2.4.3
X-ray field
443 Lower Partial Volumes collimator IN instead OUT of 7.2.4.2
X-ray field
444 Lower Partial Volumes collimator OUT instead IN of 7.2.4.3
X-ray field
Generator Board A10

750 Alarm "power loss" on Generator board 7.2.5.1
751 Alarm "overvoltage kV" 7.2.5.2
752 Alarm "overload on filament" on Generator board 7.2.5.3
753 Alarm "overload anodic current" 7.2.5.3
754 Alarm "filament not OK" 7.2.5.4
755 Alarm "backup timer" 7.2.5.6
756 Alarm "PFC not OK" 7.2.5.5
758 Alarm "NO X-ray" 7.2.5.6
759 Alarm "unexpected emission" 7.2.5.6
760 Alarm "NO RX button command" 7.2.5.7
762 Alarm "NO X-ray feed back" 7.2.5.8
771 Frame longer that expected Protocol errors; power off the
772 Invalid Analogue channel selection unit and on again.
If error is still present, call
773 Unknown command Technical Assistance
774 RX button not pressed on Generator board 7.2.5.9
775 RX button released during emission (on Generator 7.2.5.10
board)
776 Watch dog CAN intervention Action as per E771
Vertical motor

800 Timeout on CAN activation for vertical motor 7.2.6.1
801 ON/OFF command for vertical motor not changed on 7.2.6.2
planned time

SERVICE MANUAL
Troubleshooting

CPU board – DSPU communication fault
831 7.2.7
Touch screen locks during system start-up
Keyboard

850 More than one key pressed on Power on 7.2.8.1
851 Column up and/or Column down pressed on 7.2.8.2
power on
852 Key RESET (patient centering) pressed during 7.2.8.3
movement

SERVICE MANUAL
Troubleshooting
7.2.1. Errors with code from E000 to E199
All these are errors related to the main CPU board (A5) and its internal
peripheral.
Power off the unit and, after 1 minute delay, power it ON again; if the
error is displayed again, replace the Microprocessor CPU board (A6).
7.2.1.1. E108: Hardware key fault
This error is shown when the firmware of the Rotograph EVO 3D does
not sense the presence of the U.I.C. (Unique Identification Code).
The unique code is read, with is check byte, from the control system at
the start-up; if the check byte is incorrect, the system displays the above
error number.
In case this error is displayed, a pressure of key " Patient entrance "
(6) allows the system to continue its functioning, but only
standard base examination will be possible. Verify the presence of the

key and that is well inserted.
In case there is a fault on the hardware key itself, it must be replaced. All
the optional features must be re-enabled with proper codes. Before
requesting a new hardware key, the S/N of the equipment and/or the
U.I.C. itself must be recorded and reported to Villa Sistemi Medicali.
7.2.1.2. E110: Battery fault
This message means that the clock battery on main CPU board (A5) is
low or fault.
If after the power ON, a 90 second cooling time starts, wait until the end
of the time; then the display will show "E110 – Press >0<".
Follow the message shown on the display and perform an examination.
At the end of the examination, power OFF the machine and wait a couple
of minutes before powering ON again.
1. If the message is not yet present, it means that the battery is low.
Leave the machine powered ON to recharge it.
2. If the message is still present, it means that the battery is fault.

Replace the main CPU board (A5).

SERVICE MANUAL
Troubleshooting
These errors are related to the various axis movements and require the
replacement of some parts; only the following error message E206 can be
generated by a special condition and can be reset.
7.2.2.1. E200: Zero position optical sensor of rotation always active /

E201: Zero position optical sensor of rotation never active /
E204: Unexpected activation of zero position rotation sensor
These messages mean that, during the rotation, there is no change or an

unexpected activation of the optical sensor B3.
The position of rotation is controlled by the optical sensor B3, that is
activated at the start of the rotation travel; if this sensor is found active
at the start up phase, and it is never sensed de-activated, the E200
message error is displayed, meaning that the sensor itself is broken or
that the motor is not running.
In case that it is never sensed activated, the E201 is displayed, and the
reasons are the same.
E204 means that, during some movements, the sensor changes its status
to activated in an abnormal condition.
Entering the rotation motor service program it is possible to check the

cause of the error.
" T ZERO [ff] a

ZERO OFFS ±eeee "
In normal conditions the display must visualise "X" in place of the

character "a".
In all cases, the sensor’s functionality can be checked by placing an
opaque thin material in the optical path and looking at the voltage
coming out from the sensor.
Using the left and right arrows it is possible to rotate the arm, checking if
the status of sensor changes accordingly.
1. If there is no variation of the above signals, if the arm does not move
or moves with difficulty or jumps:
• check the belt and verify that it is not broken; if the belt is loose,
adjust its tension
• check cable of stepper motor; there can be a short circuit or a
broken wire; check also for a loosen contact. In case of short
circuit, replace the cable, verifying also that no damage has been
caused to the motor driver on the CPU.
2. If the arm moves, verify the cable up to the CPU board (A5). If it still
continues to have no variation of the signals when there is an
activation of the switches, change the CPU board.

SERVICE MANUAL
Troubleshooting
7.2.2.2. E205 Timeout on rotation
This message means that no change on the rotation’s signal is detected;

please follow the steps described above.
7.2.2.3. E206 Patient collision
It is caused by a possible collision between the patient and the rotating

arm. After having the patient removed from the system, press the patient
centering key to restart the power on procedure to correctly set the unit.
If the error message is again displayed, there is a fault on the rotation

sensing circuit and perform the following steps:
1. Check that rotation motor M3 is rotating; if not, check the cable from
the motor to Rotation Group board (A7), connector X61 up to the
main CPU board (A5), connector X25/X25.
2. If the motor is running, check the optical sensor B2 and its cables to
X60 of A7 up to connector X25/X26 of main CPU board (A5). Replace
the sensor or the faulty cables.

SERVICE MANUAL
Troubleshooting
7.2.2.4. E240: Zero position sensor for Y axes always active /

E241: Zero position sensor for Y axes never active /
E242: Unexpected activation of Y axes /
E243: Timeout of Y axes
These errors are signalling a problem on the Y axis movement.
Entering in the Y-axis service program it is possible to check the cause of

the error.
" T ZERO [ff] a

ZERO OFFS ±eeee "
In normal conditions the display must visualize "X" instead of the

character "a".
Using the left and right arrows it is possible to rotate the arm, checking if
the status of the sensor changes accordingly.
1. If there is no variation of the above signal, if the arm does not move
or moves with difficulty or jumps.
• Check the belt and verify that it is not broken; if the belt is loose,
adjust its tension
• Check cables of the Y axes motor; there can be a short circuit or
a broken wire; check also for a loosen contact. In case of short
circuit, replace the cable, verifying also that no damage has been
caused to the motor driver (D27) on the CPU.
2. If there is no variation of the above signal and the arm moves, verify
the cable from the optical sensor up to the CPU board (A5). If still
there is no variation of the signals when there is an activation of the
switches, change the CPU board.
In case of no motion, it is possible that the problem is related to the

motor: in order to check this, connect the driver of the Y-axis motor to
the rotation motor, putting cable X28 into connector X26 on CPU board
(A5).

SERVICE MANUAL
Troubleshooting
7.2.2.5. E280: Unexpected activation of zero position sensor on CEPH /

E281: Timeout of zero position sensor on CEPH /
E282: Zero position sensor for CEPH never active /
E283: Zero position sensor for CEPH always active
All the messages refer to the optical barrier that is sensing the zero
position of the Digital Ceph sensor holder; differences between their
meanings are that the first one (E280) may occur during the
examination, meaning that the senor activation has occurred before the
expected time. This can be caused by the loss of motion of the stepper
motor due to a collision with the patient or a fault of the motor stepper
driver.
In case that no collision has been observed or the message is frequently
displayed, follow the procedure.
The last 3 messages are displayed during the power on phase, when the
system is controlling the functionality of the whole system.
E281 and E282 mean that the zero position sensor is never activated;
due to a motor not running or to a fault of the optical barrier (the sensor
or its harness); E283 means that this sensor is always activated. Also in
this case the fault can be the motor or the optical barrier.
• Check that during the power on phase there are movements on these
axes; the normal motion is going to engage the sensor and a reverse
motion to disengage it. If no motion is observed, the fault can be the
stepper motor or the cable connecting it to the main CPU. Check that
the cables between the motor M8 and X6 of board A12 is well
inserted, as for the cable X1-X2 of A12 to X23, X24 and X34 of the
main CPU A5
• Check continuity of the above cables, from M8 to board A12 and from
X1-2 of board A12 up to X23, X24 and X34 of the main CPU (A5)
• Repeat the power on sequence, verifying the motion.
If still there is no motion, replace the stepper motor and, if not fixed,
replace the CPU.
If a motion has been observed, but messages are displayed, this can be
the sensor or its wiring:
• Power off the system and try to manually disengage the sensor,
taking care of a smooth motion.
• Power on the system and check the functioning of the sensor,
measuring the DC voltage on the terminal of the sensor B10, with
and without an obstacle manually inserted. A variation of about
3.5 V minimum should be observed. If not, replace the sensor.
• If the variation is observed and the message still continues to be
displayed, check the correct insertion of cable X5 on A12 board and
from X1-2 of the board up to X23, X24 and X34 of the main CPU;
check the continuity of the interested wires and replace the faulty
one (if any).
• If all cables are OK, the fault is on the CPU, so replace it.
SERVICE MANUAL
Troubleshooting

secondary CEPH collimator /
E301: Timeout of zero position sensor on secondary CEPH
collimator /
E302: Zero position sensor for secondary CEPH collimator never
active /
E303: Zero position sensor for secondary CEPH collimator always
active
The X-ray beam coming out from the tube head assembly is collimated to
the area under exam by a secondary collimator that is moving
synchronously with the CEPH sensor holder; this collimator is moved by
a stepper motor M7.
All the above messages refer to this mechanism; all the considerations
above described for E280 to E283 for patient’s collision.
In case of absence of collision between the secondary collimator and the
patient, the cause can be a fault on motor M7 and/or optical sensor
barrier B11.
• Check that during the power on phase there are movements on these
axes; the normal motion is going to engage the sensor and a reverse
motion to disengage it. If no motion is observed, the fault can be the
stepper motor or the cable connecting it to the main CPU (A5). Check
that the cables between the motor M7 and X4 of board A12 is well
inserted, as for the cable X1-X2 of A12 to X23, X24 and X34 of the
main CPU.
• Check continuity of the above cables, from M7 to X4 board A12 and
from X1-2 of A12 up to X23, X24 and X34 of the main CPU A5.
replace the CPU.
the sensor or its wiring.
measuring the DC voltage on the terminal of the sensor B11, with
and without an obstacle manually inserted. A variation of about
3.5 V minimum should be observed. If not, replace the sensor.
displayed, check the correct insertion of cable X3 on A12 board and
from X1-2 of the board up to X23, X24 and X34 of the main CPU;
check continuity of the interested wires and replace the faulty one (if
any).
SERVICE MANUAL
Troubleshooting
7.2.3.2. E320: Unexpected activation of zero position sensor on primary

collimator/
E321: Timeout of zero position sensor on primary collimator /
E322: Zero position sensor for CEPH never primary collimator /
E323: Zero position sensor for CEPH always active collimator
All the messages refer to the optical barrier that is sensing the zero
position of the primary beam collimator, that is moved by a stepper
motor. This mechanism is located in front of the tube head assembly. The
slit collimator does not move during the PAN examination, while it has a
scanning motion during Ceph exams, synchronously with the secondary
collimator and CEPH sensor holder.
Also in this case, the first one (E320) may occur at the end of an
examination, while the system is checking the correctness of the motion,
meaning that the senor activation has occurred before the expected time.
This can be caused by the loss of motion of the stepper motor.
The last 3 messages are displayed during the power on phase, when the
system is controlling the functionality of the whole system.
E321 and E322 mean that the zero sensor position is never activated;
due to a motor not running or to a fault of the optical barrier (the sensor
or its harness); E323 means that this sensor position is always activated.
Also in this case the fault can be the motor or the optical barrier.
• Power off the system and remove the frontal cover of the tubehead
assembly.
• Check that during the power on phase there are movements on the
primary slit collimator; the normal motion is going to engage the
sensor and a reverse motion to disengage it. If no motion is observed,
the fault can be the stepper motor M5 or the cable connecting it to
the main CPU. Check that the cables between the motor M5 and X64
is well inserted, as for the cable X64 to X29 and X30 of the main CPU
A5.
• Check continuity of the above cables, from M5 to X64 and from X64
up to X29 and X30 of the main CPU A5.
replace the CPU.
• Power off the system and try to manually disengage the sensor, taking
care of a smooth motion.
measuring the DC voltage on the terminal of the sensor B8, with and
without an obstacle manually inserted. A variation of about 3.5 V
minimum should be observed. If not, replace the sensor.

SERVICE MANUAL
Troubleshooting
• If the variation is observed and the message still continue to be

displayed, check the correct insertion of the cable from the sensor B8
to X58 and from that connector to X31 of the main CPU A5; check
continuity of the interested wires and replace the faulty one (if any).

SERVICE MANUAL
Troubleshooting
7.2.3.3. E340: Sensor holder not in PAN position
An examination requiring the sensor holder in PAN position has been

selected, but it is not sensed in the proper position.
Close the PAN sensor holder to its position and press the Patient
centering key to restart the power on procedure.
If this does not reset the error message:

• Check the proper function of optical sensor B6.
• Check continuity of cables from optical sensor to A8 board, connector
X48, and from that board to main CPU board (A5), connector X33.
7.2.3.4. E360 and E361: X-ray button pressed during power on
This message is displayed if, during the power on procedure, the X-ray
button, local (E360) or remote (E361) have been sensed as pressed.
Release the button if it was pressed: the error condition is reset powering
off the unit and on again.
If the error is still present, check the continuity of cables of the interested
button. For the local one, S8, it is connected to X18 of the keyboard and
it is transferred to the main CPU using the CANBus cable.
• Check that the cable X18-X18 to the main CPU is well inserted and
its continuity.
• From the main CPU, the signal is routed to the Generator board
(A10), using the CANBus cable X20-X20; check also that this cable is
well inserted and its continuity. Replace it if damaged.
• If the error is still present, check the correct insertion of the flat cable
between the Generator CPU board (A9) to the Generator board (A10).
The cable is labelled X53-X53; replace it if damaged.
WARNING:
On the Generator board (A10) there are dangerous high voltages,
230 VAC and 400 VDC.
Before accessing the Generator CPU and power board (A9 and A10),
it is mandatory to switch off the mains and wait up to 2 minutes in
order to allow the discharge of the capacitor.

SERVICE MANUAL
Troubleshooting
7.2.3.5. E362: X-ray button released during the examination procedure
X-ray emission is commanded using the technique called "dead man's

switch", that means that it must be held pressed down until the end of
the emission, also during the interrupted emission phase of TMJ.
If this does not happen, the above error message is displayed; the
emission is stopped and all motors released in order to allow for the
patient’s exit.
Press the reset button and restart the operation as suggested by the
control system.
7.2.3.6. E363: Interruption of the link between PC and equipment
This error can be related to a delay on the TCP / IP communication.
Check firewall and antivirus setting, check network settings, Ethernet

cables and their interconnections (Sensor-PC and DSPU-PC), check
software installation. If the problem persists check computer network
card and sensor.

SERVICE MANUAL
Troubleshooting
7.2.3.7. E380: Invalid CANBus message (from Generator CPU board A9)
This error is displayed when the main CPU board (A5) receives an invalid
message from the Generator board (A10); that is a message which
contents is not listed on the valid data dictionary of the unit.
This can be generated by a bad connection or by a fault of the local
Generator CPU board (A9).
Check the CANBus cable X20-X20 and replace it if faulty, otherwise
replace the Generator CPU board or then the Generator board.
7.2.3.8. E381: Timeout on activating CAN protocol on Generator board /

E382: HF not answering to CAN protocol
These two messages have the same meaning, that is a no answer to main
CPU from CAN messages, but their occurring is in different times.
E381 is generated during power on, while E382 is displayed after a
regular power on sequence.
In both cases, the error can be generated by a bad connection of the
CANBus or a fault on the local Generator CPU board or a foult on the
Generator board, so the steps above described for E380 are applied.

SERVICE MANUAL
Troubleshooting
7.2.4.1. E400: Timeout of zero position sensor on Soft Tissue Filter /

E401: Zero position sensor for Soft Tissue Filter always active
The Soft Tissue Filter for cephalometric examinations is controlled by the

stepper motor. During the power on, the system checks the correctness
of the motion, sensing the activation and deactivation of the optical
sensor B9. If it is not sensed activated, the timeout message E400 is
displayed, while if it is always active, the E401 is displayed.
In both cases, the error can be generated by the loss of movement of the
stepper motor or by a fault of the sensor B9.
• Power off the system and remove the frontal cover of the tubehead
assembly.
• Check that during the power on phase there are movements on the
primary slit collimator; the normal motion is going to engage the
sensor and a reverse motion to disengage it. If no motion is observed,
the fault can be the stepper motor M6 or the cable connecting it to
the main CPU. Check that the cables between the motor M6 and X65
is well inserted, as for the cable X65 to X29 and X30 of the main CPU
A5.
• Check continuity of the above cables, from M6 to X65 and from X65
up to X29 and X30 of the main CPU A5.
replace the CPU.
measuring the DC voltage on the terminal of the sensor B9, with and
without an obstacle manually inserted. A variation of about 3.5 V
minimum should be observed. If not, replace the sensor.
displayed, check the correct insertion of the cable from B9 in X33 of
the main CPU and the continuity of the connection.

SERVICE MANUAL
Troubleshooting
7.2.4.2. E441: Upper Partial Volumes collimator IN instead OUT of X-ray

field / E443: Lower Partial Volumes collimator IN instead OUT of
X-ray field
Perform the following procedures:
1. Perform an exposure and verify that the X-ray field is free of

interferences due to the presence of one of the Partial Volumes
collimators in the field.
If there are interferences, switch OFF the unit and remove the
tubehead cover. Move gently the maxillary and mandibular
collimators and visually check the proper functioning of the
mechanical components (spring, screws, slides etc...). If the
mechanical problem cannot be easily solved, go to point 4.
2. Remove the upper cover and verify, with unit ON, LED H3 status on
CPU board (see drawing 5 - chapter 10):
• LED ON: perform the following checks:
- Verify the proper functioning of X105 cable
- Verify the proper functioning of the "Hall sensors": enter in
Password 118, "Primary collimator 3D" menu (see paragraph
7.3.4.7) and verify if the fields dedicated to the diagnostic of
the Partial Volumes collimators (see Table below) indicate a
logic value of "1" while the Partial Volumes collimators are
out of X-ray field, if yes go to point 4.
Logic value Description

PCC ZERO [00]000 This code indicates that the two
collimators are out of X-ray field
PCC ZERO [00]001 This code indicates that the Maxillary
collimator is in the X-ray field
PCC ZERO [00]010 This code indicates that the
Mandibular collimator is in the X-ray
field
• LED OFF: disconnect cable X105:

- If the LED remain OFF, check the CPU board
- If the LED lights up, verify the proper functioning of cable
X105 and afterwards of the "Hall sensors" as previously
explained.
3. Change the Partial Volumes driving board A26.
4. Enter in Password 92, "3D Volume option" menu (see paragraph

7.3.3.16) and disable the Partial Volumes exams. Disconnect cable
X105 on CPU board in order to temporarily use the unit without the
partial volumes option. Replace the whole collimator as soon as
possible.

SERVICE MANUAL
Troubleshooting
START
Yes E441 and E443

INTERFERENCES
xRay field
No LED remains
Off Off
LED 3.3V Unplug X105 Check the
CPU Board
Check Mechanics
On LED light up
E. not fixed Broken

E. fixed Replace
E.fixed x105 Check Cable X105
Ok
E..not fixed Broken
Check Hall Sensors
Ok
E. fixed
ERROR FIXED Repalce driving
Board
E. not fixed
Disable the partial

volumes option and
replace the whole
collimator
Figure 7-1: E441 / E443 fixing flowchart

SERVICE MANUAL
Troubleshooting
7.2.4.3. E442: Upper Partial Volumes collimator OUT instead IN of X-ray

field / E444: Lower Partial Volumes collimator OUT instead IN of
X-ray field
Perform the following procedures:
1. Visually check the Partial Volumes wires (behind the collimator

frame) and if one of them is broken, go to point 6.
2. Switch OFF the unit and measure the resistance through the PINs X1
(upper mandibular SMA) and X2 (lower maxillary SMA) on the Partial
Volumes driving board A26 (see drawing 16 - chapter 10).
If the resistance is higher than 50 Ω, go to point 5.
3. Switch ON the unit, enter in "Primary collimator 3D" menu

(paragraph 7.3.4.7) and select one of the mandibular or maxillary
volume icon.
On the Partial Volumes driving board A26 (see drawing 16 - chapter
10), verify the applied voltage between ground (one point on the
frame of the collimators) and connector X1 pin1 or X2 pin 1.
If the voltage after a short transitory isn't in the range 2.2V ± 0.2V,
replace the Partial Volumes driving board.
4. Switch OFF and remove the tubehead cover. Visually check the
proper functioning of the mechanical components (springs, screws,
slides etc...) moving gently the maxillary and mandibular collimators.
If the mechanical problems cannot be easily solved, go to point 5.
5. Enter in Password 92, "3D Volume option" menu (see paragraph

7.3.3.16) and disable the partial volumes exams. Disconnect cable
X105 on CPU board in order to temporarily use the unit without the
partial volume option. Replace the whole collimator as soon as
possible.

SERVICE MANUAL
Troubleshooting
E442 and E444
START
Broken
Check SMA
Not broken
Check and fix SMA E. Fixed

Tensioning
E. not fixed
Not Ok Check SMA
resistance
Ok
Not Ok
Check Driving Board Change driving E. Fixed
supply ERROR FIXED
Board
Ok
E. not fixed
Check Mechanics
E. Fixed
E. not fixed
Disable the partial

volumes option and
replace the whole
collimator
Figure 7-2: E442 / E444 fixing flowchart
NOTE:
In case of collimator replacement, perform the X-ray beam alignment in
Panoramic, 3D and CEPH mode (see paragraph 9.3 and 9.7).
In any case, after any changes, check if the functionality of the partial
volume collimator is correct (see paragraph 6.7.3.2).

SERVICE MANUAL
Troubleshooting
WARNING:
Those errors are related to the X-ray generator, so they can be safety
related.
In case of Error messages E759 and E755, the system must be
immediately powered off, because there is an unexpected emission
(E759) or the emission has not been terminated into the expected
time.
WARNING:
On the Generator board (A10) there are dangerous high voltage,
230 V AC and 400 VDC.
Before accessing the Generator CPU and power board (A9 and A10),
it is mandatory to switch off the mains and wait up to 2 minutes in
order to allow the discharge of the capacitor.

SERVICE MANUAL
Troubleshooting
7.2.5.1. E750: No power to the Generator board
This message is signalling that the Generator board (A10) is not powered.
Check that if LED H3 of the Generator board is ON; in affirmative case,

check connector X53 insertion and insert it correctly. Check the voltage
between TP21 and TP22; it should be 10 V DC ± 2 V; if the value is inside
the range, replace the Generator CPU board (A9). If the value is zero (or
very low), replace the Generator board.
If LED H3 is off, perform the appropriate operations as described in the
previous chapter.
7.2.5.2. E751: Over voltage kV
This message is displayed when a value higher than expected has been
detected on the Generator board (A10).
Check that connector X57 is well inserted. With the connector inserted,
measure the resistance between pins 2 and 4 of connector (harness to
tubehead) that should be 13.3k ± 2% while is 14.3k ± 2% between pins 4
and 3 of the same connector; if correct values are measured, replace
before the tubehead and, eventually, the Generator board.
If incorrect values are measured, replace the tubehead and then the
Generator board.

SERVICE MANUAL
Troubleshooting
7.2.5.3. E752: Filament overload / E753: Overload on Anodic current
These messages are displayed when an abnormal value of filament

current or anodic current have been detected.
Replace the tubehead and then the Generator board.
7.2.5.4. E754: Broken filament
This message is displayed when there is a fault on the power circuit of

the filament, not only the filament itself.
Check that connector X56 is well inserted.

Check the continuity of wires from X57 to the tubehead.
Verify the correctness of pre heating parameters.
If all OK, replace the tubehead.
7.2.5.5. E756: PFC failure
This message is signalling that the PFC (Power Factor Control) circuit is
not correctly functioning.
If the error is present in stand-by mode, replace the Generator board

(A10).
If the error appears during an exposure, reset the error and repeat the
exposure; if the error still appears, replace the Generator board and then
the tubehead.

SERVICE MANUAL
Troubleshooting
7.2.5.6. E755: Alarm “Backup timer intervention” /

E758: Alarm “No X-ray” /
E759: Alarm “Unexpected emission”
The correctness of X-ray emission is checked by the Generator board

(A10) measuring the anodic current against the set nominal value. When
the system is in the idle mode, that is in a non emitting state, this signal
must be low, and the Generator CPU board (A9) is checking this
condition. If this does not happen, the E759 message is displayed.
When the CPU command for the emission, the X-ray on signal is set to on
condition when it reaches the 75% of its set value at the beginning and is
higher than 25% at the end of emission.
If the first condition is not met, the exam is halted and the system has to
be reset, and the message E758 "No X-ray" is displayed.
In this case, check the correct insertions of X56 and X57 between the
Generator board to the tubehead and X53-X53 (flat cable) between
Generator board (A10) and Generator CPU board (A9).
Check the CANBus connection between the Generator CPU board (A9),
and the main CPU A5 (cable X20-X20).
If all connections are OK and the fault is repetitive, same as for Led H1 in
chapter 7.1.1.
If the second condition is not met, that is, the X-ray emission do not fall
under the value in a pre set time, the message E759 "Unexpected
emission" is displayed. This message can be also displayed if the signal
X-ray on is sensed during the idle state.
In this case, check the main CPU board (A5) and the Generator CPU
board (A9) and the cable X20-X20. If all OK, replace the Generator board.
The emission is controlled also through a safety backup timer that

interrupts the power to the tubehead also in case of a fault (hardware or
software) to the Generator CPU board. The intervention of the backup
timer, message E755, is signalled by a lighting of the red LED H4.
This alarm can be reset only by powering off the unit, wait for few
seconds and power it on again. If the LED H4 continues to be ON, replace
the Generator board.
If the LED, after the power ON is not lighted, repeat an emission and, if
the message is appearing again, replace the Generator board.

SERVICE MANUAL
Troubleshooting
7.2.5.7. E760: Alarm "NO RX button command"
This message is displayed when the Generator CPU board (A9) is not
detecting the RX button during the emission start-up.
In this case, check the correct insertions of X53-X53 (flat cable) between
Generator board and Generator CPU board (A9).
Check the CANBus connection between the Generator CPU board (A9)
If the error is still present, check the cable of the RX button. It is
connected to X18 of the keyboard and it is transferred to the main CPU.
If all connections are OK and the fault is repetitive, replace the Generator
CPU board (A9).
7.2.5.8. E762: Alarm "NO X-ray feedback"
This message is displayed when the Generator CPU board (A9) is not
detecting the X-ray emission feedback signal.
In this case, check the correct insertions of X53-X53 (flat cable) between
Generator board and Generator CPU board (A9).
Check the CANBus connection between the Generator CPU board (A9)
Check the correct insertion of X56 and X57 between the Generator board
to the tubehead.
If all connections are OK and the fault is repetitive, replace the Generator
CPU board (A9).

SERVICE MANUAL
Troubleshooting
7.2.5.9. E774: RX button not pressed
This error message is displayed when the Generator CPU board (A9) is
not detecting the X-ray button pressed also if the main CPU (A5) has
commanded the emission with the corresponding CANBus message.
In this case a possible interruption on cable X20-X20 from main CPU A5
to control CPU A9 is possible.
From the main CPU, the signal is routed to the Generator board, using
the CANBus cable X20-X20; check also that this cable is well inserted
and its continuity. Replace it if damaged.
If the error is still present, check the correct insertion of the flat cable
between the Generator CPU board to the Generator board. The cable is
labelled X53-X53; replace it if damaged.
7.2.5.10. E775: RX button released during the emission
This message has the same meaning as the corresponding error E362,
but it is generated by the Generator CPU board (A9), that is signalling a
possible broken connection with the main CPU (A5).
Repeat the test as per error E774 above.

SERVICE MANUAL
Troubleshooting
7.2.6. Errors with code E800 and E801
These messages are signalling an error caused on the column movement.
7.2.6.1. E800: Timeout on CAN activation for vertical motor
This error is displayed when there is no answer to main CPU board (A5)
from CAN messages during power on.
The error can be generated by a bad connection of the CANBus or a fault
on the Column CPU board (A1).
Check the CANBus cable X11-X11 and replace it if faulty, otherwise

replace the Column CPU board.
7.2.6.2. E801: ON/OFF command for vertical motor not changed on

planned time
This message is displayed when there is a fault on the column

movement.
Check that the column movement power supply fuse F4 is not blown.
Check the safety column movement microswitches work correctly,
otherwise replace the microswitches assy (microswitch + cable).
CANBus cable X11-X11 and replace it if faulty, otherwise replace the
column CPU board.

SERVICE MANUAL
Troubleshooting
7.2.7. E831: CPU board – DSPU communication fault
This message is displayed when there is a communication fault between

the CPU board and the DSPU during system start-up.
The error can be generated by a bad connection of the CANBus or a fault
on the DSPU board.
Check the CANBus cable X24/X42-J9 and the DSPU power supply cable
X43-J8: replace them if faulty.
If the problem is still present, replace the DSPU board and after the CPU
board (A5).

SERVICE MANUAL
Troubleshooting
7.2.8. Errors with code E850, E851 and E852
These messages are signalling an error caused on the operator’s

interface.
7.2.8.1. E850: More than one button pressed during power on
During the power on phase, the local control board of the keyboard is
controlling that during power on no more than 1 button is pressed.
Only the case of column up/column down is allowed and used to enter
the set up procedure, so if this procedure is started without an explicit
request, it means that those buttons are pressed.
In this case, replace the keyboard membrane and after the control board.
7.2.8.2. E851: Column up or Column down pressed at power on
This message is signalling that only one of the two buttons is pressed.
Release the pressed button and power off the system and power on it
again. If the message is displayed again, replace first the keyboard
membrane and after the control board.

SERVICE MANUAL
Troubleshooting
7.2.8.3. E852: One key pressed during the movement
During the system monuments, the keyboard is inactive, but at the

pressure of one button all movements are stopped and this message is
displayed.
This is useful in case an abnormal motion is detected, for instance the
column does not stop at the release of the corresponding button but still
continues to move.
Check if one button has been involuntary been pressed and restart the
operation with a new power on procedure.
In case there is a stuck key, one of the previous message E850 and E851
must be displayed, so acts accordingly.

SERVICE MANUAL
Troubleshooting
7.3. Service programs descriptions

Rotograph EVO 3D allows the authorised technicians to access to the
different functional parameters of the unit through a dedicated software
composed by the following service programs. Each service program can
be accessed through a dedicated password.
The service programs available are the following:
• Password 92: Configuration of the system (see paragraph 7.3.3)
• Password 112: Fault check (see paragraph 7.3.6)
• Password 118: Test on motors/SMA actuators/positioning sensors,
setting of the zero offsets of the axes and the
collimators (see paragraph 7.3.4)
• Password 124: Definition of the parameters for the cephalometric
examination (see paragraph 7.3.5).

SERVICE MANUAL
Troubleshooting
7.3.1. Accessing the service programs
The following procedure must be followed to access the service program:

1. Power OFF and ON the unit: the display shows the starting image for
about 1 minute. After this time the "Ready for X-ray" and the "X-ray
emission" LEDs blink two times and on the display will be present
the Villa logo.
During this phase, press the column up and column down
keys simultaneously and hold them pressed. After
3 seconds, the setup display will be visualized:
The service menu is directly accessed, but some functions are

protected by further password.
2. Using the scroll right and scroll left keys it is possible
to select the service program to be used; the list is as follows:

CONFIGURATION ⇔ AXIS ALIGNMENT ⇔ CEPH SETTINGS ⇔
TROUBLESHOOTING ⇔ SYSTEM ⇔ BURN IN ⇔ SHOW CONFIG ⇔
CONFIGURATION ⇔
Select the desired Service Program and press key to confirm
the selection; for each selection, different operations are possible.
NOTE:
SYSTEM and BURN-IN operations are used only during factory set-up;
there are special passwords not accessible to Service Engineers. For this
reason, they are not explained on the manual.

SERVICE MANUAL
Troubleshooting
7.3.2. General information on the use of keyboard
In all menus of the service programs, the keyboard keys provide the
following usage.
Patient centering (>0<): is used to confirm the

chosen selection or, exiting from a service program
(6) going to the upper level of menu. If some parameters
have been changed into the quitting service program,
it will confirm the changes storing new values on the
configuration area. This operation is generally
signalled by a specific message on the display.
Test (T): it is used to quit a service program, passing

to an upper level. It is also used, alternatively to the
(27) Patient Centering, to discard the performed changes
on the interested parameters. This operation is
signalled by a specific message on the display.
Left/Right scroll: are used to scroll into different

parameters or menus.
Parameter increment and decrement: are used to

change the value of the selected parameter.
Adult/Child selection: is used in Password 124,

menu "Rotation offset", to switch between "Rotation
zero" and "Sensor zero" settings.
Size selection: is used in Password 124, menu

"Rotation offset", to perform an axis zero reset.

SERVICE MANUAL
Troubleshooting
7.3.3. Password 92: Configuration menus
When the following menu is displayed,
" SERVICE MENU

CONFIGURATION "
Pressing the Patient centering key (>0<) the next message is displayed:
" SET UP
PASSWORD? 100 "
Using the increase/decrease keys , set the password equal to "92"
and confirm with the Patient centering key ; now it is possible to
access the configuration menus of the following list:

LANGUAGE ⇔ DATE-TIME SET ⇔ DISABLE X-RAY ⇔
MANAGE PANO OPT. ⇔ MANAGE IMPL OPT. ⇔ TOOTH STYLE ⇔
DIGITAL MODE ⇔ COLL SETUP TYPE ⇔ COLL TECHNOLOGY ⇔
STF SETUP TYPE ⇔ SENSOR HANDLING ⇔ COLUMN VERSION ⇔
DSPU IP ADDRESS ⇔ DSPU NET MASK ⇔ TSEVO IP ADDRESS ⇔
TSEVO NET MASK ⇔ QSD IP ADDRESS ⇔ QSD NET MASK ⇔
SENSOR 1 IP ADDR ⇔ SENSOR 2 IP ADDR ⇔ ENABLE 3D SENSOR ⇔
SET 3D MODE ⇔ 3D VOLUME OPTION ⇔ XRAY 3D HD TIME ⇔
XRAY 3D HS TIME ⇔ XRAY 3D cal TIME ⇔ XRAY 3D HG TIME ⇔
XRAY 3D sHD TIME ⇔ ENABLE PAN PLUS ⇔ SKIP SENSOR RDY ⇔
PANO ORDER ⇔ LANGUAGE …..
WARNING:
Do NOT modify COLUMN VERSION, X-RAY 3D HD TIME, X-RAY 3D
cal TIME and SKIP SENSOR RDY menus; changing the set mode will
affect the complete system functionality.
These parameters must be:
− Column version: 1.00
− X-ray 3D HD time: X-RAY ON: 028 / X-RAY OFF: 022
− X-ray 3D cal time: X-RAY ON: 020 / X-RAY OFF: 080
− Skip sensor ready: SKIP READY OFF
The following menus are not active: XRAY 3D HS TIME, XRAY 3D

HG TIME and XRAY 3D sHD TIME. If selected Error 420 is displayed.

SERVICE MANUAL
Troubleshooting
NOTE:
Changing on MANAGE IMPL OPT., TOOTH STYLE, QSD IP ADDRESS,
QSD NET MASK, SENSOR 1 IP ADDR, SENSOR 2 IP ADDR and ENABLE
PAN PLUS menus do not have any effect on system functionality.
The selection is confirmed pressing the Patient centering (>0<) key.

The exit from each menus is performed using the Test (T) button; the
value is updated or not by pressing the appropriate button as an answer
to the following message:
" UPDATE CHANGES ?

>0< = Y, T = N "
In both cases, the upper level of service menu is reached.

SERVICE MANUAL
Troubleshooting
7.3.3.1. Language
In this menu, it is possible to select the language of displayed message of

the user’s panel (language of service menus is always English) in one of
the following:
ENGLISH ⇔ITALIANO ⇔ FRANCAIS ⇔ DEUTSCH ⇔ ESPANOL ⇔
PORTUGUES ⇔ NETHERLAND ⇔ TURKCE ⇔ ENGLISH …

SERVICE MANUAL
Troubleshooting
7.3.3.2. Date-Time set
In this menu, it is possible to adjust the internal Real Time Clock (RTC);
this RTC is used to check the correctness of the Cooling Down time of the
tubehead.
NOTE:
It will take care of standard operation (hour and date change, leap year
calculation, etc.) but does not consider Summer Time Hour Changes.
The RTC clock is set at the Factory hour/date (Central Europe date/time)
during the final test of the equipment. It is the installer’s responsibility to
set, if wanted, the local date/time.
Once selected, the following message is displayed:
" SET DATE & TIME

DATE: DD/MM/YEAR "
It is possible to scroll between the date and time set.
Confirming the Date change, the display changes as follows:
" ADJUST DATE

D>XX M YY Y ZZ "
The ">" symbol is signalling which parameter is going to be modified; in

this case the day, while the month and year are to be modified if one of
the following message is displayed, respectively.
" ADJUST DATE

D XX M>YY Y ZZ "
" ADJUST DATE

D XX M YY Y>ZZ "

SERVICE MANUAL
Troubleshooting
7.3.3.3. Disable X-ray
This selection is used to enable or disable the emission; this operation is

useful for exhibitions, leaving the unit functioning as in the normal
mode.
NOTE:
If the emission is OFF, a warning message will be displayed just after the
initial message one and before the TEST message. The display is cleared
by pressing the Patient centering (>0<) key.

SERVICE MANUAL
Troubleshooting
7.3.3.4. Manage pano opt.
This menu allows to enable the additional Panoramic examination

projections; those are enabled only if the protection key match the
hardware value.
In case this option has been already enabled, the display will visualize
the already stored value, otherwise it will show the default value. In both
cases, it is possible to change and set the value according to the
protection key received.
" FFFFFFFFFFFFFFFF
VALUE [x] = FF "
Where VALUE[x] is the value assigned to the couple of digits, with "x"
ranging from 0 to 7, and "FF" is the hexadecimal value assigned to the
specific couple. Using the standard buttons to move into the selected
field, set its value equal to the one received for the appropriate position.
Values are displayed and changed using a couple of digits, with a
variation of one unit for each pressure of the parameter
increase/decrease key; the auto repeat function for fast changes is
enabled.

SERVICE MANUAL
Troubleshooting
7.3.3.5. Digital mode
In this menu, it is possible to set the system for digital or film base; the
selection is performed using parameter increase/decrease keys
and is confirmed in the usual way.
WARNING:
Changing the set mode will affect the complete system
functionality.

SERVICE MANUAL
Troubleshooting
7.3.3.6. Collimator setup type
In this menu, it is possible to set the primary collimator type.

After the selection, the display will show the following message:
" COLL SETUP TYPE

CHILD SYSTEM "
or
" COLL SETUP TYPE
PAN ONLY SYSTEM "
or
" COLL SETUP TYPE
PAN-CEPH SYSTEM "
or
" COLL SETUP TYPE
3D SYSTEM "
according to the factory setting.
It is possible to change the set value using the parameter
increase/decrease keys; select "3D SYSTEM".
NOTE:
Wrong setting affect the system’s functionality.

SERVICE MANUAL
Troubleshooting
7.3.3.7. Collimator technology
WARNING:
Do NOT modify this parameter: functionality can be severely
impaired.
In this menu, it is possible to set the primary collimator movement type.

" COLL TECHNOLOGY

SCREW "
or
" COLL TECHNOLOGY
BELT "

SERVICE MANUAL
Troubleshooting
7.3.3.8. STF Setup type
In this menu, it is possible to set the Soft Tissue Filter type.

" STF SETUP TYPE

3D LONG SYSTEM "
or
" STF SETUP TYPE
3D SYSTEM "
or
" STF SETUP TYPE
PAN-CEPH SYSTEM "
or
" STF SETUP TYPE
WITHOUT SYSTEM "
increase/decrease keys; select "3D LONG SYSTEM" for PAN CEPH
units with Partial Volumes, "3D SYSTEM" for PAN CEPH units (without
Partial Volumes) and "WITHOUT SYSTEM" for PAN only units.
NOTE:

SERVICE MANUAL
Troubleshooting
7.3.3.9. Sensor handling
NOTE:
For PAN only system, changes on this menu do not have any effect on
system functionality.
" SENSOR HANDLING

SENSOR IS MOBILE "
or
" SENSOR HANDLING

SENSOR IS FIXED "
increase/decrease keys; select "SENSOR IS FIXED" for
PAN CEPH units.
WARNING:
Wrong setting provide operative messages not consistent with the
equipment configuration.

SERVICE MANUAL
Troubleshooting
7.3.3.10. DSPU IP address
The DSPU has its own static IP address, that is used for the connection
with the external PC. The default set value for IP address is
192.168.002.215.
7.3.3.11. DSPU NET mask
The DSPU has also a specific net mask, default set value of
255.255.255.0000.
Using the standard method to change the value, set both according to
values defined by the Network manager of the installation.
NOTE:
Those values are used only by the DSPU: change those values only to
adhere at the specified values of the network manager in case of IP
address conflict.
7.3.3.12. TSEVO IP address
It is the static IP address assigned to the touch screen, that is used

enabling the communication with the others network elements (Sensor
and external PC). The default set value for IP address is
192.168.002.045.
7.3.3.13. TSEVO NET mask
The default NET mask 255.255.255.000 hasn't to be modified.

SERVICE MANUAL
Troubleshooting
7.3.3.14. Enable 3D Sensor
In this menu, it is possible to enable the use of the 3D sensor.
This parameter has to be set as "ON".
7.3.3.15. Set 3D mode
WARNING:
impaired.
In this menu, it is possible to set the 3D image resolution.

" 3D Mode: HD "

or
" 3D Mode: HS "
or
" 3D Mode: HG "
or
" 3D Mode: SuperHD "

SERVICE MANUAL
Troubleshooting
7.3.3.16. 3D volume option
In this menu, it is possible to enable the Partial Volumes option.

" ENABLE VOLUME OP

VOLUME OP IS ON "
or
" ENABLE VOLUME OP
VOLUME OP IS OFF "
increase/decrease keys; select "VOLUME OP IS ON" for units with
Partial Volumes, "VOLUME OP IS OFF" for units without Partial Volumes.
NOTE:

SERVICE MANUAL
Troubleshooting
7.3.3.17. Pano order
In this menu, it is possible to set the most used Panoramic trajectory

type.
" PANO ORDER

EVO + STANDARD "
or
" PANO ORDER
STANDARD + EVO "
or
" PANO ORDER
EVO "
or
" PANO ORDER
STANDARD "
increase/decrease keys.
In case both trajectory (EVO + Standard or Standard + EVO) are enabled,

the operator will have the possibility to select one of the two trajectory,
but depending on the trajectory sequence, all EVO XP programs will refer
to the first trajectory.
Selecting single trajectory (EVO or Standard), only the selected one will
be enabled to the user.

SERVICE MANUAL
Troubleshooting
7.3.4. Password 118: Axis alignment menu
When the following menu is displayed,
" SERVICE MENU

CONFIGURATION "
Using the left/right scroll key is possible to change the message, use the
keys until to the following message is visualized:
" SERVICE MENU

AXIS ALIGNEMENT "
Pressing the Patient centering (>0<) key the next message asking for the
correct password is shown.
" SET UP
PASSWORD? 100 "
Using the increase/decrease key , set the password equal to "118"
and confirm with the Patient centering key . Before entering the
relevant menu, the system centering functions are performed; those

operations can be interrupted, if needed, by pressing once again the
Patient centering (>0<) key.
NOTE:
Interruption of this operation must be performed only in case those
functions are used to check some hardware faults. If the system needs to
be centered, the operation must be completed.
Once the operation is finished (or interrupted), it is possible to access the

following list of submenus:
ROTATION ZERO ⇔ Y AXIS ZERO ⇔ Y AXIS ZERO EVO ⇔

Y AXIS ZERO BW ⇔ CASSETTE ZERO ⇔ PR. COLL. PAN ⇔
PR COLL. 3D ⇔ Y ZERO 3D ⇔ Y ZERO 3D TMJ ⇔ ROTATION ZERO ..

SERVICE MANUAL
Troubleshooting
" UPDATE CHANGES ?

>0< = Y, T = N "
WARNING:
Changes to one or more offset values affect the system’s
functionality, so take care to not alter those values if not needed.
Normally only the replacement of faulty parts (motors, belts, zero
optical sensors, etc.) will require to act on those data.

SERVICE MANUAL
Troubleshooting
7.3.4.1. Rotation zero
In this menu, it is possible to set the offset of rotation axis in order to set
the correct starting value of emission.
Once the Patient centering (>0<) key is pressed, the following message is
displayed:
" T ZERO [YY] a

ZERO OFFS ±xxxxx "
where:
• "YY" is the stepper motor speed, that can be changed using the
parameter increase/decrease keys.
• "a" is the status of the zero optical barrier; 1 means engaged (i.e.
barrier interrupted), 0 otherwise.
• "xxxx" is the current value of the offset, that can be changed with the
left/right keys.

SERVICE MANUAL
Troubleshooting
7.3.4.2. Y Axis zero
This function allows the set of the offset of Y axis for Panoramic STD, the
motion along mid sagittal plane of the patient, in order to place the
correct position of the central path.
displayed:
" Y ZERO [YY] a

ZERO OFFS ±xxxxx "
where:
left/right keys.

SERVICE MANUAL
Troubleshooting
7.3.4.3. Y Axis zero Evo
NOTE:
This setting is strictly connected to the "Y Axis zero" parameter.
The "Y Axis zero Evo" offset value must be +660.
Before perform any adjustment on this parameter, be sure that the "Y
Axis zero" setting has been properly set.
This function allows the set of the offset of Y axis for EVO Panoramic, the
motion along mid sagittal plane of the patient, in order to place the
correct position of the central path.
displayed:
" Y ZERO [YY] a

ZERO OFFS ±xxxxx "
where:
left/right keys.

SERVICE MANUAL
Troubleshooting
7.3.4.4. Y Axis zero BiteWing
WARNING:
impaired.
This function allows the adjustment of the Bitewing Y axis offset.

displayed:
" Y ZERO [YY] a

OF ±xxxx ±yyyyyy "
7.3.4.5. Cassette zero
This function is not active on the digital mode; if selected it will generate
an error message.

SERVICE MANUAL
Troubleshooting
7.3.4.6. Primary collimator PAN
WARNING:
In this menu the emission is enabled; it starts with the X-ray button
press, so take care of this situation.
This function allows to center the offsets of the linear slit collimator.
displayed:
" PCC ZERO [YY] a

ZERO OFFS ±xxxxx "
where:
left/right keys.
This function is used to check the beam alignment; the emission is

started by the X-ray button pressing and the exposure parameters can
be set by pressing the key ; when it has been pressed, the normal
change procedure to set manual exposure parameters is followed.
NOTE:
The position of the primary slit is set to the correct value during the
factory final test; changes on the stored value must be done only in case
of:
• Replacement of one part of the linear slit collimator (motor, zero
barrier sensor, etc.); in this case the beam must be aligned to the
sensor entrance acting on the offset value.
• Replacement of a defective tubehead; in this case, the beam aligned
moving the tubehead leaving the offset value unchanged.
In both cases, the X-ray beam aligment must be checked as described in

paragraphs 9.3 and 9.7.

SERVICE MANUAL
Troubleshooting
7.3.4.7. Primary collimator 3D
Set this parameter with the same value used to set "Primary collimator
PAN" (see paragraph 7.3.4.6).
7.3.4.8. Y zero 3D
WARNING:
impaired.
This function allows the adjustment of the field of view centre position (Y
direction) in 3D Dentition and 3D Sinus exams.
" 3D offset
±xxxxx "
7.3.4.9. Y zero 3D TMJ
WARNING:
impaired.
This function allows the adjustment of the field of view centre position (Y
direction) in 3D TMJ exam.
" 3D Tmj offset

±xxxxx "

SERVICE MANUAL
Troubleshooting
7.3.5. Password 124: CEPH settings
NOTE:
The complete procedure to enter in password 124 is described on
paragraph 7.3.1 and following.
When the following menu is displayed:
" SERVICE MENU

CEPH SETTINGS "
Pressing the Patient centering (>0<) key the next message is displayed,
asking for the correct password.
" SET UP
PASSWORD? 100 "
Using the increase/decrease keys, set the password equal to "124"
and confirm with the Patient centering key. The system will begin
the sequence to align the X-ray beam to the Ceph arm.

The operations contained in this menu are useful to enable the Ceph
examination and perform all operation to center the Ceph.
Once completed the zeroing, the following message is visualized:
" DIGITAL CEPH

ENABLE SENSOR "
And it is possible to select one of the following operations:

ENABLE SENSOR ⇔ ROTATION OFFSET ⇔ CEPH S.COL. ZERO ⇔
STF ZERO OFFSET ⇔ CEPH MEAS. UNIT ⇔ Y OFFSET ⇔
LINING UP TEST ⇔ CEPH SENSOR ZERO ⇔ DIGITAL CEPH HD ⇔
SENS EXTRA-RUN ⇔ ENABLE SENSOR …

" UPDATE CHANGES ?

>0< = Y, T = N "

SERVICE MANUAL
Troubleshooting
7.3.5.1. Enable sensor
This menu is used to enable or disable the digital Ceph examination.

" DIGITAL CEPH

CEPH IS ENABLED "
or
" DIGITAL CEPH

CEPH IS DISABLED "
increase/decrease keys.
Pressing the key will quit the menu and the disabled/enabled
status is temporarily stored in volatile memory. The system will return to

the upper level, that is the Ceph menu where it is possible to proceed
with the other operations.

SERVICE MANUAL
Troubleshooting
7.3.5.2. Rotation offset
the correct starting value of emission. It is also possible to set the sensor
zero offest.
displayed:
" T ZERO [YY] a

ZERO OFFS ±xxxxx "
where:
• "T" indicates that you are setting the rotation offset. To change to
sensor zero offset setting, use key , "s" character
will be displayed instead of "T".
left/right keys.
NOTE:

Use key to reset rotation axis and sensor movements.

SERVICE MANUAL
Troubleshooting
7.3.5.3. CEPH secondary collimator zero
This menu allows to adjust the zero offset for the secondary collimator
(the collimator that is used to limit the X-ray beam before patient on
CEPH).
displayed:
" c ZERO [YY] abcd

ZERO OFFS ±xxxxx "
where:
• "xxxx" is the zero offset actual value, that can be changed with the
left/right keys.
• "abcd" represents the status of various optical barrier sensors; "a" is

the one of the secondary collimator, that is 0 when not engaged and
1 otherwise.

SERVICE MANUAL
Troubleshooting
7.3.5.4. STF zero
This program is used to adjust the offset of the Soft Tissue motorized
filter.
7.3.5.5. CEPH measuring unit
In this menu, it is possible to set the Ceph exam format selection in "CM"
or "INCH".
" CEPH MEAS. UNIT

METER "
or
" CEPH MEAS. UNIT

INCHES "
It is possible to change the set value using the increase/decrease
keys .

SERVICE MANUAL
Troubleshooting
7.3.5.6. Y Offset
WARNING:
impaired.
This function allows the set of the offset of Y axis, the motion along the
mid sagittal plane of the patient, but its function is to center the X-ray
beam on the ceph sensor. Once the Patient centering (>0<) key is
pressed, the following message is displayed:
" Y ZERO [YY] a

ZERO OFFS ±xxxxx "
where:
left/right keys.

SERVICE MANUAL
Troubleshooting
7.3.5.7. CEPH sensor zero
the correct starting value of emission.
displayed:
" s ZERO [YY] abcd

ZERO OFFS ±xxxxx "
where:
• "xxxx" is the zero offset actual value, that can be changed with the
left/right keys.
• "abcd" represents the status of various optical barrier sensors; "b" is

the one of the zero of digital sensor, that is 0 when not engaged and 1
otherwise.

SERVICE MANUAL
Troubleshooting
7.3.5.8. Digital CEPH HD
This menu is used to enable or disable the Hight Resolution in digital

Ceph examination.
" DIGITAL CEPH HD

HD IS DISABLED "
or
" DIGITAL CEPH HD

HD IS ENABLED "
increase/decrease keys; select "HD IS ENABLED".
WARNING:

SERVICE MANUAL
Troubleshooting
7.3.5.9. Sensor extra-run
In this menu, it is possible to set the acquisition start position offset for
Ceph exam in LL mode.
displayed:
" E ZERO [YY] a

ZERO OFFS ±xxxxx "
where:
• "YY" is the stepper motor speed (value not editable).
• "xxxxx" is the current value of the offset, that can be changed with
the left/right keys.
NOTE:
The acquisition start position offset is set to the correct value during the
factory final test; changes on the stored value must be done only in case
Ceph exam in adult patients are supposed to be performed.

SERVICE MANUAL
Troubleshooting
7.3.6. Password 112: Troubleshooting
When the following menu is displayed:
" SERVICE MENU

TROUBLESHOOTING "
Pressing the Patient centering (>0<) key the next message is displayed:
" SET UP
PASSWORD? 100 "
Using the increase/decrease keys, set the password equal to "112"
and confirm with the Patient centering ; now it is possible to
access the configuration menus of the following list:

TEST COLUMN ⇔ TEST INPUT PORTS ⇔ TEST SENS. CLOCK ⇔
PRE-HEATING TIME ⇔ PREHEATING LEVEL ⇔ PAN RX EMISSION ⇔
CEPH RX EMISSION ⇔ AUTO-CALIBRATION ⇔
I2C BUS TEST ⇔ TEST COLUMN ….
NOTE:
Of these submenus, actually only the Test Column, Test Input Ports,
PAN RX emission, CEPH RX emission, Pre-heating time and Preheating
level are active.
The selection is confirmed pressing the Patient centering (>0<) key

The exit from each menus is performed using the Test (T) button.

SERVICE MANUAL
Troubleshooting
7.3.6.1. Test column
This function is used to verify the functionality of the column UP /

DOWN end run microswitches.
The display will be updated as follows:
" COLUMN TEST

IDLE 000ab "
Using the column up/column down keys verify that the
last two digits change status:

• a = 1, column up
• b = 1, column down.

SERVICE MANUAL
Troubleshooting
7.3.6.2. Test input ports
This function is used to carry out diagnostics at low level of the various
input signals of the CPU board A5. It may be used, for example, to verify
the limit switches without necessarily moving the axes but manually
activating the optical sensor / microswitches.
The display will be updated as follows:
" TEST IMPUT PORTS

Ry 76543210 "
where:
• Ry= selected port code (R4, R5, R6, R7)
• 76543210= logic status of the port inputs.
NOTE:
The following table describes the correspondence between the displayed
figures and the corresponding input signal. The digits are numbered from
7 to 0. The 7 digit corresponds to the character furthest to the left on the
display, while digit 0 corresponds to the character furthest to the right.

SERVICE MANUAL
Troubleshooting
µSwitch /
Port Bit Association Logic status
Optical sensor
R4 7 not used -
6 not used -
0 for Analog
5 DSPU board initialization
1 for Digital
4 Motor +5V power supply (0 = alarm status) 1
3 Column CPU board A1 initialization 1
2 Generator board A10 initialization 1
1 not used -
0 not used -
R5 7 (*) Primary collimator position optical sensor B8 0
6 (**) Soft tissue filter 0 position B8 1
5 not used -
4 not used -
3 not used -
2 (**) Digital Sensor ready 0
1 not used -
0 not used -
R6 7 (*) Panoramic cassette start position B5 1
6 (*) Panoramic cassette end position B4 1
5 (*) CEPHALOMETRIC cassette present S10 0
4 (*) PANORAMIC cassette present S9 0
3 Cassette / Sensor holder in B7 1
CEPHALOMETRIC position
2 Cassette / Sensor holder in PANORAMIC B6 1
position
1 Remote control X-rays button X71-1 / X71-2 1
0 X-rays button on column S8 1
R7 7 not used 1
6 (**) Ceph sensor holder start position B11 1
5 not used 1
4 (**) Ceph secondary collimator start position B10 1
3 (**) Slit primary collimator 0 position B9 1
2 Y axis start position B1 1
1 not used -
0 Rotation arm 0 position B3 1
(*) Functionality only on Analog version
(**) Functionality only on Digital version
NOTE:
The logic status of these signals depends on the physical position of the
relevant optical sensor / microswitch with respect to the "0" position.

SERVICE MANUAL
Troubleshooting
7.3.6.3. Pre-heating time
WARNING:
impaired.
This function allows the set of the Tubehead pre-heating time. After the
selection, the display will show the following message:
" PRE-HEATING TIME

VALUE = 2000 "
It is possible to change the set value using the increase/decrease
keys .

SERVICE MANUAL
Troubleshooting
7.3.6.4. Preheating level
In this menu, it is possible to set the Tubehead pre-heating values. The

value must be set according to the data reported on the "Equipment
parameters table" supplied with the Service Manual.
Once the patient centering (>0<) key is pressed, the following message is
displayed:
" IDEL FIL LEVEL

LEVEL = 30 "
NOTE:
DO NOT modify the "LEVEL" value in this step.
Pressing the right key, the next message is displayed:
" FIL LEVEL @ XXmA

LEVEL = YYY "
where:
• "XX" is the Tubehead filament current value, that can be changed
using the left/right keys.
• "YYY" is the Tubehead pre-heating value, that can be changed with
the increase/decrease keys .

SERVICE MANUAL
Troubleshooting
7.3.6.5. PAN RX emission / CEPH RX emission
These menus is used to test the X-ray emission excluding all interlocks
that are active during examination. It is used to test the function of the
X-ray generator and tube head assembly.
At the selection of the X-ray emission test, the display will show the
following message
" 74kV 06mA 1.00s

X-RAY PARAMETERS "
WARNING:
In this menu the emission is enabled; it starts with the X-ray button
press, so take care of this situation.
Pressing the parameter changes key, it is possible to choose a
different combination of parameters. Once pressed, the display will show:
" >74kV 06mA 1.00s

X-RAY PARAMETERS "
Where the symbol ">" is showing the parameter to be changes; in this
case the kV. To move to mA and exposure time, press key once or
twice again.
In this situation, the keys increase and decrease will change the
parameter.
Pressing the X-ray button will start the emission.

SERVICE MANUAL
Troubleshooting
7.3.7. System / Burn-in
Both those menus are used only for factory set and testing, so they are
not available for field service.
In any case, accession to those is protected by a special password, to
avoid the risk of dangerous operations.
7.3.8. Show configuration
This menu allows to show all parameters with its own set value; there is
no possibility to change the parameters. This menu is useful to record on
a paper sheet the condition of the machine.
Its usage is suggested at the end of installation to review and record the
parameters.
Using the right/left scroll keys, it is possible to view all parameters.
NOTE:
The last displayed value is the Hardware Protection Key code; this is an
alternate method to view it.

SERVICE MANUAL
Periodic maintenance
8. PERIODIC MAINTENANCE
As with all electrical appliances, this unit must be used correctly and
maintenance and inspections must be made at regular intervals. Such
precautions shall guarantee the safe and efficient function of the
appliance.
Periodic maintenance consists in inspections made directly by the
operator and/or Technical Service Department.
The inspections made directly by the operator are the following:
• ensure that the rating labels are intact and correctly fastened
• check whether there are any traces of oil on the tubehead
• check to ensure that the X-rays push-button switch cable is not split
or damaged
• check to ensure that there is no external damage to the appliance
which could jeopardise protection from radiation.
WARNING:
The operator is recommended to perform these inspections before each
session of operations.
If the operator detects irregularities or damage, he should immediately
inform the Technical Service Department.
The appliance's performance is checked and, where necessary corrected,

during the maintenance activities performed by the Technical Service
Department, in accordance with the indications provided in the following
chapters. Such interventions are recorded in the "Maintenance Logbook"
in the User's Manual.
The periodic maintenance performed by the Technical Service
Department comprises the performance of the following additional
inspection activities to be made yearly:
• general visual inspection
• grounding of all the accessible conductive parts
• condition of the internal and external cables: wear and tear and
fastenings
• the tightening of the primary bolts and screws such as the wall
fastening systems, the moving mechanisms and the chin rest arm
• the status of cleanness of the console
• the correct functioning of the luminous indicators of the console
• verification of the exposure parameters: kV, mA, time
• verification of the correct function and status of cleanness of the
laser centering devices
• verification of the correct centering of the secondary collimator and of
the Ceph sensor.
• 3D digital sensor calibration every 6 months (see par. 8.1)

SERVICE MANUAL
WARNING:
Components may only be replaced by original spare parts.
NOTE:
The Service Engineer has to take special care for all what concerns
electrical safety of the device and must make sure of restoring all
provisions for electrical safety which may be affected during a service
intervention and to solicit the customer to have the electrical safety tests
repeated every time the intervention has caused the replacement of
important parts or the intervention has significantly affected safety
provisions of the device.

SERVICE MANUAL
8.1. Service tools

In order to perform a correct system calibration, is necessary the use of
the following tools:
Code Description Function
6107900100 Laser centering tool Used for Panoramic function

5207900200 Symmetry check tool adjustment and calibration
5209900900 Digital sensor centering tool Used for Sensor calibration and
5607900800 Copper filter for Digital sensor Cephalometric arm checks
-- 3D Sensor calibration files

SERVICE MANUAL
8.2. Detector Calibration

It is necessary to perform the 3D detector calibration every 6 months in
order to have the digital sensor always calibrated. Expired calibrations
may have effect on the image quality.
This procedure has to be performed with the sensor in temperature; for
this reason it is necessary to have the Rotograph EVO 3D switched ON
for at least one hour.
Here following is described the procedure.
1. Enter in Rotograph EVO 3D set up and select "Configuration"

(Password 92 - see paragraph 7.3.3).
2. In "SKIP SENSOR RDY" menu, using keys , set the parameter
"SKIP SENSOR ON".
3. Press key and confirm the change using key .
4. Enter in normal working modality and select "3D Dentition".
5. From desktop open the software ViVA that permit the direct control
of the 3D digital sensor.
6. Select the modality "2x2 1pF VG1" corresponding to the 3D modality.
Figure 8-1

SERVICE MANUAL
7. Click on "Acquisition". Open the window "System settings" and verify

that the options "Offset Calibration", "Gain calibration" and "Pixel
defect map" are selected.
8. Enter in "Acquisition" drop down menu and select "Mode settings".
Figure 8-2
9. Flag the parameter "User Sync" in order to manage manually the

exposure.
Figure 8-3

SERVICE MANUAL
10. Click on "Acquisition" and perform a "Offset Calibration". This

calibration doesn’t require X-ray emission. At the end select "Gain
Calibration".
Figure 8-4
11. Set Rotograph EVO 3D in 3D dentition with 76kV 10mA. Position the
Cu filter of 1.5mm thickness on the primary collimator. Start X-ray
and when the emission starts, press on "Continue" to start
acquisition for Gain calibration.
Figure 8-5

SERVICE MANUAL
12. When the bar is completed, press on "Continue".
Figure 8-6
13. At the end it will be possible to check the Gain median value that
should be between 6000 and 25000. In case the value is not within
the range, it will be necessary to repeat the calibration selecting the
exposure parameters that provide the correct median value.
Figure 8-7

SERVICE MANUAL
14. In order to calibrate the panoramic modality, select "1x1 0.5pF VG4
160fps".
Figure 8-8
15. Disable the parameter "User Sync".
Figure 8-9

SERVICE MANUAL
16. Click on "Acquisition" and perform a "Offset Calibration". This

calibration doesn’t require X-ray emission. At the end select "Gain
Calibration".
Figure 8-10
17. Set Rotograph EVO 3D in PAN with 60kV – 6mA removing the Cu
filter used to calibrate the 3D modality. Start X-ray and when the
emission starts, press on "Continue" to start acquisition for Gain
calibration.
18. At the end it will be possible to check the Gain median value that
should be between 6000 and 25000. In case the value is not within
the range, it will be necessary to repeat the calibration selecting the
exposure parameters that provide the correct median value.
Figure 8-11

SERVICE MANUAL
19. At the end of calibration verify that the calibration files present in the
directory "C:\IMAGERs\S/N of the sensor\00_2x21pFVG1" and
"C:\IMAGERs\S/N of the sensor\02_1x10.5pFVG4160fps" have been
updated.
20. Copy the content of folder "C:\IMAGERs\SN of the sensor" to

"C:\Program data\VILLA SM\OSP-LAN PANORAMIC\Calibration"; do
not copy the "SN of the sensor" folder but only its content
21. After the calibration, enter in Rotograph EVO 3D set up and in

password 92 (see pararagraph 7.3.3) and set the parameter "SKIP
SENSOR OFF".

SERVICE MANUAL
Corrective maintenance
9. CORRECTIVE MAINTENANCE
In this chapter are included the operation necessary after the
replacement of the system main components.
9.1. 3D Digital sensor replacement

In case of 3D digital sensor replacement, it will be necessary to make the
following operations and the operation described in paragraph 9.3.
9.1.1. Calibration file installation
The calibration file is included in the "Calibration files" CD.
Copy the CD content (including the sensor S/N folder) in the folder
"C:\IMAGERs".
Copy the content of folder "C:\IMAGERs\SN of the sensor" to
"C:\Program data\VILLA SM\OSP-LAN PANORAMIC\Calibration"; do not
copy the "SN of the sensor" folder but only its content.
9.2. Collimator replacement
NOTE:
The new collimator is sent after factory calibration. It is important do not
change the position of the red painted screws. Act only on the screws
required by the procedure described in the following paragraphs.
1. Remove the old collimator and mount the new one using the screws
1, 2 and 3 Figure 9-8.
2. Verify the X-ray beam centering, starting from the panoramic window
(paragraph 9.3.1), passing through the 3D window (paragraph 9.3.2)
and finally, if it is present the cephalometric arm, the Ceph window
(paragraph 9.7).

SERVICE MANUAL
9.3. 3D Digital sensor, Tubehead or collimator

replacement
These operation are necessary to center the X-ray beam in panoramic
and has to be done in case of digital sensor, tubehead or collimator
replacement.
Before to replace the parts, take note of the mechanical position of the
defective ones.
NOTE:
When you replace digital sensor, in order to center the X-ray beam move
ONLY the sensor.
In case you replace the tubehead, move ONLY the tubehead.
In case you replace the collimator, move ONLY the collimator.
It is very important to have a fixed point for the beam centering.
If the tubehead or the whole collimator are been changed, it is important

to verify that the cephalometric arm is still well aligned.
Refer to paragraph 9.7 for the verification of the cephalometric X-ray
field.

SERVICE MANUAL
9.3.1. Panoramic X-ray beam centering verification
In order to make this check, enter in Rotograph EVO 3D set up and

select "Axis Alignment" (Password 118 – see paragraph 7.3.4.2); confirm
with the Patient centering key.
1. Enter in "Y Axis zero" menu; the primary collimator will move to the
panoramic position.
2. Select "ZERO OFFS" with the Patient centering key; the
rotating arm will move to 90° position and will be ready to start X-ray
emission.
3. Pressing the parameter changes key, set the following
exposure values: 66kV – 6mA – 0.5s.
4. Run the ViVa program and verify if the S/N of the sensor is the
correct one.
Figure 9-1

SERVICE MANUAL
In case of digital sensor replacement, select "No" and set the correct
sensor S/N selecting the function "Receptor Setup" in the
"Acquisition" drop-down menu.
Figure 9-2
It will be possible to select the S/N of the detector (if it has been
previously installed in the directory "C:\IMAGERs") in the "Receptor
Serial #" window.
Figure 9-3

SERVICE MANUAL
Click on "OK" to verify the communication.

If communication is established, on the "Mode" window it will be
possible to see the list of the available calibration files of the different
modalities of digital sensor: select "1x1 0.5pF G4 64 zoom".
Figure 9-4
5. Press "Acquire Image" button; select a number of frames (acquired

images) of 1000.
Figure 9-5
Confirm with "OK".

SERVICE MANUAL
6. Move the small black square present in the upper window of the
screen to the lower one and stop acquisition with the red square
present in the commands on the right side of the screen. Confirm
with "Yes".
Figure 9-6
7. In order to make the centering of the group tubehead / primary

collimator / chin support / digital sensor it is necessary to make
exposures without the rotation of the unit.
Position the panoramic centering tool (P/N 5207900200 - Figure
6-15) on the chin rest.
8. Start X-ray acquisition; when you see the white image on the
monitor, click on the red square button on the right side of the
monitor.
The green rectangle is the used area of the detector and it is possible
to check the centering of the image.
9. Review the acquisition sequence pressing the key "play" (green
triangle on the right side of the monitor) and stop the image when
you see the white frames. Optimize the image selecting "Awl" in the
left side of the monitor (Figure 9-7) and adjust brightness and
contrast with the cursors. It is also possible to select the zoon to
enlarge the image in order to easier read the position. The center of
the image is to 32 pixels from both sides of the window.

SERVICE MANUAL
Here following the misaligned image.
Figure 9-7
• In case the reference pins are aligned and centered on the window,
but the X-ray beam is not centered, it is necessary to move the
tubehead acting on the screws "4" (Figure 9-8).
• In case the reference pins and the X-ray beam are centered in the
window but there is a vertical misalignment of the image (left right
side), it is necessary to move the primary collimator acting on the
screws 1, 2 and 3 (Figure 9-8).
Figure 9-8

SERVICE MANUAL
• In case the image is not parallel to the window, it is possible to move

the digital sensor, aging on the screws "2" (Figure 9-9).
• In case the reference pins are not positioned in the center, it is
necessary to move the digital sensor (screws "1" Figure 9-9).
Figure 9-9
At the end of the adjustment, the image must be well centred in the
green window.
Figure 9-10

SERVICE MANUAL
9.3.2. 3D image adjustment
9.3.2.1. 3D X-ray beam centering verification
In order to verify the 3D X-ray beam centering, proceed as follow:

1. Enter in Rotograph EVO 3D set up and select "PR. COLL 3D"
(Password 118 - see paragraph 7.3.4.7); confirm with the
Patient centering key and wait until the axis positioning.
2. Position the panoramic centering tool (P/N 5207900200 - Figure

6-15) on the chin rest.
3. Pressing the parameter changes key, set the following
exposure values: 66kV – 6mA – 0.5s.

4. Run the ViVa program and select "2x2 0.5pf G1" mode.
Figure 9-11

SERVICE MANUAL
5. Enter in "Acquisition" drop down menu and select "Mode settings".
Figure 9-12
6. Flag the parameter "User Sync" in order to manage manually the

exposure.
Figure 9-13

SERVICE MANUAL
7. Click on the "Acquire image" button, an "Allocate buffers" window will

be displayed. Fill the two field (e.g. USER-SYNC Frame Rate (HZ) = 20
and Number of Frame Buffers = 100).
Figure 9-14
8. Click "OK" to start the acquisition and then press the X-ray button.
9. When a white image appears in the square area in the centre of the
screen, stop the acquisition with the "Red square" on the right frame.
Finally release the X-ray button.
Figure 9-15
SERVICE MANUAL
The square area is the area of the detector that is used and allows
checking the centering of the image.
10. The acquisition sequence can be reviewed by pressing the "Play"
button (green triangle) on the right of the screen and freeze the image
when the white frames appear. Optimize the image selecting "Awl" on
the left side of the screen and adjust brightness and contrast with
the cursor.
Figure 9-16
11. Verify that the irradiated area is well centered in the sensor area. If
the irradiated area is not well aligned to the sensor area, regulate the
collimator position through its regulation screws 1, 2 and 3 (Figure
9-8).

SERVICE MANUAL
12. If on the top or on the bottom of the image is present the collimator
shadow (1 - Figure 9-17a), adjust the primary 3D collimator offset
(e.g. reduce the offset - see paragraph 7.3.4.7).
13. If the shadow is on the left or right side (2 - Figure 9-17a), verify the
mechanical alignment of the whole collimator.
14. Verify that the Soft Tissue Filter is not in the X-ray field (3 -
Figure 9-17b), if it is the case, adjust the SFT offset (see paragraph
9-38).
Figure 9-17a Figure 9-17b

SERVICE MANUAL
9.3.2.2. Lateral offset setting
To verify the lateral offset for the 3D acquisitions, the following procedure
must be followed:
1. Open folder "ROTOGRAPH EVO" in the "VILLA PANO" folder in your
Windows desktop and double click the "ROTOGRAPH EVO TEST"
shortcut to start the Panolan utility.
2. Place the symmetry check tool (Figure 6-15) on the chin rest and
select the "3D Dentition" program on the unit.
3. In the Panolan utility, select the "3D centring" option in the "Image
processing" menu. Use the default settings in the window that
appears. Click on the "OK" button to accept. The "3D centring" option
in the "Image processing" menu is now checked.
Figure 9-18
4. Press the exposure button and wait for the end of the acquisition.
The 3D volume will be automatically processed.
5. Open folder "C:\Program Files\VILLA SM\OSP-LAN
PANORAMIC\Centring". This folder contains a series of images; each
image corresponds to the same slice in the 3D volume but rebuilt
with a different horizontal offset value. The file name of each image
contains the offset value in pixels, either negative or positive.
6. Double-click on image in the series to open it in the Windows photo
viewer or use another graphics program to open the .bmp files.
Fracture artefacts will be visible on the rounded edge of the
symmetry check tool; depending on the offset value, the fracture will
be offset to the left or to the right.

SERVICE MANUAL
Increase pixel value Decrease pixel value

Figure 9-19
7. Select the image where the fracture on the rounded edge of the
symmetry check tool disappears or is minimal and note the 4-digit
value mentioned in that image's filename; e.g. the value is "-1524" for
file "004 - OFFSET_HORIXZONTAL_UM=-1524 (-6 pixels).bmp".
8. Open the "PANO_LAN_DLL.ini" file in the following folder:
• Windows XP: C:\Documents and Settings\All Users\Application
Data\VILLA SM\OSP-LAN PANORAMIC
• Windows 7: C\Program Data\VILLA SM\OSP-LAN PANORAMIC
9. Modify line "OFFSET_HORIZONTAL_UM=xxxx" and replace the value
by the 4-digit value from the centring file that was selected above;
e.g. OFFSET_HORIZONTAL_UM=-1524. Save the file.
10. In the Panolan utility, select the "3D centring" option in the "Image
processing" menu again to disable it; verify in the "Image processing"
menu that the "3D centring" option is unchecked.
11. Reset the unit and make a standard 3D acquisition. The 3D volume
will be automatically reconstructed and displayed in the Panolan
utility.
12. Verify that the 3D volume does not show any alignment or fracture
artefacts.

SERVICE MANUAL
9.4. CPU board replacement
WARNING:
The board shipped as replacement carry the Hardware key and the
EEPROM not configured.
To make the system working, the Hardware key A13 (code 5807302700)
must be retrieved from the failed board and positioned on the new board.
This component includes the U.I.C. (Inique Identification Code) witch
determines the enabling codes for the radiological exams.
The Hardware key is positioned on the connector XJ26 of the

Microprocessor A6 board (code 5807302300) as indicated in the Figure
9-20; to reach the board, remove the metallic cover.
Moreover, on the EEPROM, identified as D19 on the Microprocessor A6

board, has stored the system configuration data; remove the EEPROM
from the new board and replace it with the one present on the failed
board. In case the old EEPROM was not functioning, it will be necessary
to mount the not configured EEPROM and restore manually the
configuration data present on the equipment parameters table supplied
with the Service Manual, following the procedure present on paragraph
"Service programs description".
Check that the jumpers are in the following position: X11 (closed with
PAN Only) – X12 always OPEN - X13 always CLOSED
NOTE:
At the end of the replacement, restore the metallic cover and the ground
connection. Both parts has to be recovered from the failed board.

SERVICE MANUAL
D19
A13
Figure 9-20

SERVICE MANUAL
9.5. CEPH Digital sensor replacement

In case of CEPH digital sensor replacement copy the Calibration files as
described in paragraph 9.6.4 and verify the alignment following
instruction in paragraph 9.7.

SERVICE MANUAL
9.6. PC replacement
In case of PC replacement, it will be necessary to install the SW and set
properly the communication IP addresses in order to permit the system
communication.
9.6.1. Software package
You will receive the following CD:

• Receptor Installation CD including Calibration files.
• System SW Disk
• System and Service Guide
• Dental Studio package
• Windows SW package
• CEPH digital sensor calibration files CD.

SERVICE MANUAL
9.6.2. Dental Studio installation
For a correct Dental Studio installation it is necessary to insert the CD

and follow instruction.
Without the USB license key, install in sequence the SW, the USB
drivers, the 3D drivers and if present the CEPH option, also the
Panoramic Drivers.
Switch OFF the computer, insert the Dental Studio license USB key and
restart the PC.
Figure 9-21
At the first use of the SW, it will be required the name of the user. This
name will be always stored in the USB key.
In case you need to make some tests, without installing the user name,
you can select "Close" without writing any name. The Dicom images will
have the warning of "Unregistred license. Only for evaluation" but it will
be possible to set the user’s data at the next initialization (on customer
site).
Figure 9-22
SERVICE MANUAL
9.6.3. 3D Sensor calibration files installation
Insert the 3D digital sensor calibration files CD following instruction in

paragraph 9.1.1.
9.6.4. CEPH Sensor Calibration file installation
The calibration file CD includes the calibration files stored in a folder

whit name based on sensor ID (for example 3_KAS21126) also present on
the sensor label.
The calibration files have the extension ".FMP".
At the end of Dental Studio software installation, copy the calibration
files on the PC; these files are related ONLY to the sensor delivered with
the machine and cannot be used with any other sensor.
The folder and its content have to be copied into the PC in the following
path according to the Operating System:
NOTE:
Application Data is an hidden folder, so be sure that Microsoft Explorer
has the option "Display Hidden File and Folders" active.
• WINDOWS XP
C:\Documents and Settings\ All Users\
Application Data\OWANDY\OSP - LAN PANORAMIC\
• WINDOWS 7
C:\Program Data\ OWANDY\OSP - LAN PANORAMIC\
Example:
In the folder:
C:\Documents and Settings\All Users\Application Data\OWANDY\
OSP - LAN PANORAMIC\
you must have the following folder:
- 3_KAS21126.

SERVICE MANUAL
9.6.5. Internal network set up
To set/check the IP addresses, proceed as follow:

1. On Dental Studio program click on "Options" icon; the following
musk will be displayed.
Figure 9-23
2. Select "Panoramic" icon and select as device "Rotograph Evo 3D -

TS".
3. Click on "Open Configuration", the "Panoramic configuration" window
will be displayed.

SERVICE MANUAL
Figure 9-24

SERVICE MANUAL
9.6.5.1. Direct point-to-point connection between PC and

Rotograph EVO 3D
You have to set the IP address in the computer according to the one
stored in Rotograph EVO 3D selecting in "My network", with the right
button of the mouse, the board Intel Pro 1000 and, selecting with the
right button "Properties" and changing the IP address.
Example:
In Rotograph EVO 3D the default address is 192.168.002.215 (subnet
mask 255.255.255.0), you have to set the address in the PC to
192.168.002.16 and the same subnet mask 255.255.255.0.

SERVICE MANUAL
9.7. CEPH arm aligment
NOTE:
When these operations are performed during Maintenance it will be
necessary to remove some of the covers.
NOTE:
This adjustment needs a personal computer directly connected to
Rotograph EVO 3D where the "DentalStudio" program is installed and
the use of the CD (P/N 5807304100) supplied with the centering tools
kit.
To verify the centering of the Cephalometric function it is necessary to:

1. Switch on the machine and access "CEPH SETTING" service program
following the operations sequence described in paragraph 7.3.1.
Using the increase key (22) and the decrease key (23) set the
password equal to 124 and confirm with the "Patient entrance" (6)
key ; the following message will be displayed:
" MACHINE SETTING

PRESS >0< "
2. Press key (6) . The machine will move and the following
messages will be displayed:
" WAIT FOR

MACHINE SETTING "
followed by
" CEPH POSITIONING

PLEASE WAIT… "
When the machine stops moving, the following message will be

displayed:
" DIGITAL CEPH

ENABLE SENSOR "

SERVICE MANUAL
3. Press key (6) , the following message will be displayed:
" DIGITAL CEPH

CEPH IS DISABLED "
4. Using increase key (22) and the decrease key (23) select the
following option to enable the digital CEPH:
" DIGITAL CEPH

CEPH IS ENABLED "
5. Press key "Test" (27) and if the setting has been changed the
following message will be displayed:
" UPDATE CHANGES ?

>0< = Y, T = N "
6. Press key (6) to store the changes; the following message
will be displayed:
" DIGITAL CEPH

ENABLE SENSOR "
The digital ceph centering complete procedure is composed by the steps

reported on the following table, perform them in the correct order:
Step Action Reference paragraph

I Verification of the ear rods alignment 9.7.1
II Ceph sensor centering 9.7.2
III Secondary collimator centering 9.7.3
IV Soft Tissue Filter adjustment 9.7.4
WARNING:
Do NOT modify the "Digital CEPH Y offset" of Password 124:
functionality can be severely impaired.
WARNING:
country.

SERVICE MANUAL
9.7.1. Ear rings alignment
To perform the ear rings alignment it is necessary to enter in Rotation

Offset menu following procedure from point 6 of paragraph 9.7 and:
7. Place the ear centering device in a Latero-Lateral position with the

ear centering circles in a completely open position.
8. Press keys "Scroll right" (25) or "Scroll left" (24) until the
following is displayed:
" DIGITAL CEPH

ROTATION OFFSET "
9. Press "Patient entrance" (6) . The following message will be
displayed:
" PLEASE WAIT... "
while the slit primary collimator moves to the DIGITAL CEPH central
position.
Then the following message will be displayed:
" T ZERO [ff] a

ZERO OFFS ±eeeee "
10. A more precise setting have to be performed with X-ray: pressing on
key "P" and on keys increase (22) and decrease (23)
set values (kV and mA) for the exposure (suggested values: 60kV and
6mA).
images and select the "CBCT" icon to open the virtual keyboard.
12. Press on the touch screen central area the system gets
ready to take the Rotation Arm alignment test, moving the sensor to
a correct position.

SERVICE MANUAL
NOTE:
If message:
" DIGITAL SENSOR IS NOT READY "
is present on the display, it means that the Digital Sensor is not properly
inserted or configured.
Press key to reset the message and press on the touch screen
central area again.
WARNING:
country.
13. Press the X-ray button and keep it depressed until the end of the
exposure.
14. On Dental Studio Program, press "Accept Image", then "Yes".
15. Evaluate on the image if the X-ray beam is vertically displaced.
Figure 9-25

SERVICE MANUAL
16. If it will be necessary to change the height of the CEPH arm, loose the
two screws "A" (Figure 9-26), and acting on the screw "B" adjust the
height of the Ceph group. Repeat the exposure until the vertical
alignment is reached. Tighten the loosened screws "A".
Figure 9-26
17. Check on the image if the Ear Centering Circles are concentric (small
circle inside the big circle – i.e. as shown in Figure 9-25).
18. To adjust the vertical alignment between the two rings, loose the two
screws "F" (Figure 9-26) and adjust the position of the arm acting on
screw "G" (Figure 9-27). Once the aligned position has been reached
(test exposures are required), tighten bolt "H" (Figure 9-27) and
tighten screws "F".
The performance of this adjustment could require the reiterate of
step 15.

SERVICE MANUAL
G
H
Figure 9-27
19. Making reference to the big circle, if it is not positioned horizontally

in the middle of the X-ray beam, it will be necessary to turn the
tubehead arm.
With keys increase (22) and decrease (23) set the speed
value (suggested value 2) and with keys (25) and (24)
turn the tubehead arm, increasing the displayed offset value if the
left distance is lower than the right one or viceversa.
20. In order to reset the unit to the new parameter, exit from
Password 124 pressing key "T" (27) ; the following message
will be displayed:
" UPDATE CHANGES ?

>0< = Y, T = N "
Press key (6) to store the changes and press key "T" (27)
to exit definitively from Password 124.

SERVICE MANUAL
21. Enter again in Password 124 following procedure explained on

paragraph 9.7 and enter in "Rotation Offset" menu as for point 8 and
9.
22. Take a new image and repeat the test from point 18 until the circle is
well centered.
Write down the new value in the relevant box in Appendix A.
23. To adjust the horizontally alignment between the two rings, loose the
two screws "C" (Figure 9-28) and rotate the ear rings support group
acting on screw "D". Once the aligned position has been reached (test
exposures are required), tighten screws "C".
Figure 9-28

SERVICE MANUAL
9.7.2. CEPH Sensor centering
To verify the CEPH Sensor centering, on the image taken following

procedure in paragraph 9.7.1:
24. Select form the menu "Measure" the icon "Single" and mesure the
distance between the borders of the image and the borders of the
central vertical stripe (Figure 9-29).
Figure 9-29
The right and left distances must not differ more than ±3mm.
25. In case it is not centered, press key "Adult/Child selection"
(8) . to select "CEPH SENSOR ZERO" menu; the
display will show:
" S ZERO [ff] a

ZERO OFFS ±eeeee "

SERVICE MANUAL
26. With keys increase (22) and decrease (23) set the speed
value (suggested value 2) and with keys (25) and (24)
move the CEPH Sensor, increasing the displayed offset value if the
left distance is higher than the right one or viceversa.
27. Close the sensor holder, if open and press key "Size selection"
(9) , the following message will be displayed:
" UPDATE CHANGES ?

>0< = Y, T = N "
Press key (6) to store the changes and reset axis position.
28. Press the touch screen central area to move the
Ceph sensor in the acquisition start position.
WARNING:
country.
29. Press the X-ray button to take a new image.
30. Repeat the test as per points 23, 25, 26, 27 and 28 until the image is
well centered.
31. Once the aligned position has been reached, press key "T" (27)
to exit from the Rotation offset menu and return in the main menu:
" DIGITAL CEPH

ROTATION OFFSET "

SERVICE MANUAL
9.7.3. Secondary collimator centering
To perform the ceph secondary collimator alignment start from point 30

of paragraph 9.7.2 and:
32. Place the ear centering device in a Antero-Posterior position with the
ear centering circles in a completely open position. Rotates the
nose-rest and drive it completely into the parking position.
33. Press keys "Scroll right" (24) or "Scroll left" (25) until
the following is displayed:

" DIGITAL CEPH
CEPH S.COL. ZERO "
34. Press key "Patient entrance" (6) and the following message will
be displayed:
" C ZERO [ff] abcd
ZERO OFFS ±eeeee "
35. Press key " Patient entrance " (6) on the machine keyboard.
The secondary collimator and the CEPH sensor will be automatically

placed in the CEPH central position and the system gets ready to
take the secondary collimator test.
36. Open the "Sensor Centering" program on the CD (P/N 5807304100)
and wait until the message "Board is connected" is displayed on the
bottom bar of the program. Check that in menu "Image processing"
all the items are not selected.
Figure 9-30

SERVICE MANUAL
37. Place the centering tool P/N 5209900900 on the secondary

collimator.
Figure 9-31
Centering tool P/N 5209900900
38. Select with key "P" (26) respectively kV, mA and exposure
time and use keys increase (22) or decrease (23) to set values
for the exposure (suggested values: 60kV, 6mA and 0.5s).
WARNING:
country.

SERVICE MANUAL
39. Take X-ray pressing the X-ray button and check if in the obtained
narrow image the projection of the slit of the centering tool is vertical
and centered with the arc (Figure 9-32 and Figure 9-33).
Figure 9-32
Figure 9-33

SERVICE MANUAL
40. If it is not the case, with keys increase (22) and decrease (23)
set a speed value (suggested value 3) and with keys (24) and
(25) move the secondary collimator, increasing the
displayed offset value if the left distance is lower than the right one or
vice versa; repeat the test from point 30.
NOTE:
This is a fine setting; if the zero offset (±eeeee) is lower than –1000 steps
or greater than 1000 steps repeat the first step of ceph arm centering
described in 9.7.1.
41. When the right setting is reached press key "T" (26) to exit
the menu item and if modifications have been performed the

following message will be displayed:
" UPDATE CHANGES ?
>0< = Y, T = N "
Press key (6) to store the changes. While key (27) to
cancel them.

SERVICE MANUAL
9.7.4. Soft Tissue Filter (STF) adjustment
NOTE:
This adjustment needs a personal computer directly connected to
Rotograph EVO 3D where the "DentalStudio" program is installed.
This adjustment is accessed by activating password 124 as described in

paragraph 9.7.
1. When in password 124 scroll the menu items pressing keys "Scroll
right" (25) or "Scroll left" (24) until reaching the

following display:
" DIGITAL CEPH

STF ZERO OFFSET "
2. Press key "Patient entrance" (6) . The following message will be

displayed:
" PLEASE WAIT… "

and at the end of positioning
" STF ZERO [xx] x
ZERO OFS ±xxxxxx "
3. Place the ear centering device in a Latero-Lateral position.
4. Acting on keys "P" (26) and on keys increase (22)
or decrease (23) set the exposure parameters, as suggestion
set 60kV - 6mA.
5. Open and activate the Virtual Keyboard.
6. Press the central area of the touch screen .
The Soft Tissue Filter will be automatically placed in the X-ray field.

SERVICE MANUAL
NOTE:
If message:
" DIGITAL SENSOR IS NOT READY "
is present on the display, it means that the Digital Sensor is not properly
inserted or configured.
Press key (6) to reset the message and press on the touch screen
central area again.
WARNING:
country.
7. Press the X-ray button and keep it depressed until the end of the
exposure; the following message will be displayed:
" ENTER IMG OFFSET

OFFSET (mm) 50 "
8. Select from the menu "Measure" the icon "Singles" and measure the
distance "A" (Figure 9-34) between the Soft Tissue Filter (STF) edge
and the center of the rings; perform the measure in "mm".
Figure 9-34

SERVICE MANUAL
9. If the distance "A" is different from 50±2mm, press keys increase (22)
and decrease (23) up to reach the measured value; press key
(6) to store the change.
The system will calculate automatically the new Soft Tissue Filter
offset.
If distance "A" is 50±2mm no correction is needed; press key
"T" (27) to exit.
In both cases the following message will be displayed
" STF ZERO [xx] x

ZERO OFS ±xxxxx "
10. Check proper alignment of the Soft Tissue Filter by performing a new
exposure (repeat the actions from point 3 to point 8).
If the alignment is correct, store it into the non-volatile memory of the
unit by pressing key "T" (27) . The display will show:
" UPDATE CHANGES ?

>0< = Y, T = N "
Press key (6) to permanently store the change.
11. Press key (27) to exit password 124.

SERVICE MANUAL
Schematics and drawings
10. SCHEMATICS AND DRAWINGS
1. General diagram
2. Lay-out Column CPU PCB A1
3. Circuit diagram Column CPU PCB A1
4. Lay-out Touch Screen Control PCB A4
5. Lay-out CPU PCB A5
6. Circuit diagram CPU PCB A5
7. Lay-out Microprocessor PCB A6
8. Circuit diagram Microprocessor PCB A6
9. Lay-out and Circuit diagram Rotation Group PCB A7
10. Lay-out Generator CPU PCB A9
11. Circuit diagram Generator CPU PCB A9
12. Lay-out Generator PCB A10
13. Circuit diagram Generator PCB A10
14. Lay-out and Circuit diagram CEPH arm connection PCB A12
15. Lay-out DSPU PCB A14
16. Lay-out Partial Volume PCB A26
17. Circuit diagram Partial Volume PCB A26

SERVICE MANUAL

SERVICE MANUAL
ROTOGRAPH EVO 3D
General diagram 1
Code 39079092 - Rev. 0 Page 1 of 9

SERVICE MANUAL
ROTOGRAPH EVO 3D
General diagram 1
Code 39079092 - Rev. 0 Page 2 of 9

SERVICE MANUAL
ROTOGRAPH EVO 3D
General diagram 1
Code 39079092 - Rev. 0 Page 3 of 9

SERVICE MANUAL
ROTOGRAPH EVO 3D
General diagram 1
Code 39079092 - Rev. 0 Page 4 of 9

SERVICE MANUAL
ROTOGRAPH EVO 3D
General diagram 1
Code 39079092 - Rev. 0 Page 5 of 9

SERVICE MANUAL
ROTOGRAPH EVO 3D
General diagram 1
Code 39079092 - Rev. 0 Page 6 of 9

SERVICE MANUAL
ROTOGRAPH EVO 3D
General diagram 1
Code 39079092 - Rev. 0 Page 7 of 9

SERVICE MANUAL
ROTOGRAPH EVO 3D
General diagram 1
Code 39079092 - Rev. 0 Page 8 of 9

SERVICE MANUAL
ROTOGRAPH EVO 3D
General diagram 1
Code 39079092 - Rev. 0 Page 9 of 9

SERVICE MANUAL
ROTOGRAPH EVO 3D
Lay-out 2
Column CPU PCB A1
Code 58071010 - Rev. 2 Page 1 of 1

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit Diagram 3
Column CPU PCB A1
Code 39079005 - Rev. 1 Page 1 of 3

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit Diagram 3
Column CPU PCB A1
Code 39079005 - Rev. 1 Page 2 of 3

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit Diagram 3
Column CPU PCB A1
Code 39079005 - Rev. 1 Page 3 of 3

SERVICE MANUAL
ROTOGRAPH EVO 3D
Lay-out 4
Touch Screen PCB A4
Code 58071020 - Rev. 5 Page 1 of 1

SERVICE MANUAL
ROTOGRAPH EVO 3D
Lay-Out 5
CPU PCB A5
Code 58073047 - Rev. 2 Page 1 of 1

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 6
CPU PCB A5
Code 39079077 - Rev. 1 Page 1 of 10

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 6
CPU PCB A5
Code 39079077 - Rev. 1 Page 2 of 10

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 6
CPU PCB A5
Code 39079077 - Rev. 1 Page 3 of 10

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 6
CPU PCB A5
Code 39079077 - Rev. 1 Page 4 of 10

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 6
CPU PCB A5
Code 39079077 - Rev. 1 Page 5 of 10

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 6
CPU PCB A5
Code 39079077 - Rev. 1 Page 6 of 10

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 6
CPU PCB A5
Code 39079077 - Rev. 1 Page 7 of 10

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 6
CPU PCB A5
Code 39079077 - Rev. 1 Page 8 of 10

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 6
CPU PCB A5
Code 39079077 - Rev. 1 Page 9 of 10

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 6
CPU PCB A5
Code 39079077 - Rev. 1 Page 10 of 10

SERVICE MANUAL
ROTOGRAPH EVO 3D
Lay-out 7
Microprocessor PCB A6
Code 58073054 - Rev. 2 Page 1 of 1

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 8
Code 39079009 - Rev. 1 Page 1 of 4

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 8
Code 39079009 - Rev. 1 Page 2 of 4

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 8
Code 39079009 - Rev. 1 Page 3 of 4

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 8
Code 39079009 - Rev. 1 Page 4 of 4

SERVICE MANUAL
ROTOGRAPH EVO 3D
Lay-out and circuit diagram 9
Rotation group PCB A7
Code 58073025 - Rev. P Page 1 of 1

SERVICE MANUAL
ROTOGRAPH EVO 3D
Lay-out 10
Generator CPU PCB A9

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 11

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 11

SERVICE MANUAL
ROTOGRAPH EVO 3D
Lay-out 12
Generator PCB A10
Code 58074021 - Rev. 9 Page 1 of 1

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 13
Generator PCB A10
Code 39079013 - Rev. 7 Page 1 of 3

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 13
Generator PCB A10
Code 39079013 - Rev. 7 Page 2 of 3

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 13
Generator PCB A10
Code 39079013 - Rev. 7 Page 3 of 3

SERVICE MANUAL
1 2 3 4
1
X5 1 1 X2
X4 X3 1
1
X6 X1
1
B
C
1 1
2 3
3 2
4 4
5 X4
6 1
7 4
8 2
X1 3
X6
D 3 1 + FOTOCEL. (+PHOTOCELL)
4 2 - FOTOCEL. (-PHOTOCELL)
2 3 B2
1 4
X2 X3
1 + FOTOCEL. (+PHOTOCELL)
2 - FOTOCEL. (-PHOTOCELL)
3 B1
4
X5
ROTOGRAPH EVO 3D
F Lay-out and circuit 14
diagram PCB A12
Code 58098150 - Rev. 0 Page 1 of 1

SERVICE MANUAL
ROTOGRAPH EVO 3D
Lay-out 15
DSPU PCB A14
Page 1 of 1

SERVICE MANUAL
ROTOGRAPH EVO 3D
Lay-out 16
Partial Volume PCB A26
Code 58076023 - Rev. 0 Page 1 of 1

SERVICE MANUAL
ROTOGRAPH EVO 3D
Circuit diagram 17
Partial Volume PCB A26
Code 39079082 - Rev. 0 Page 1 of 1

SERVICE MANUAL
Spare Parts
11. SPARE PARTS
1 - COLUMN
Electrical and mechanical parts
Cables
2 - UPPER MOVEMENT ASSY

Cables
3 - ROTATION ARM
4 - COVERS
5 - CEPH DEVICE
6 - ACCESSORIES AND SERVICE TOOLS

SERVICE MANUAL
Spare Parts
1 - COLUMN
Rif. Order code Description Note
1 6207090700 Column end travel microswitches

with cable
2 6607092100 Column actuator M1
3 4291415900 Mains switch
4 6207090200 Up / Down column switch S2
5 4492823000 +24V switch mode power supply
6 5807101000 Column CPU board A1
7 4192212200 Line Filter Z1
8 4591845200 RJ45 connector
9 6207150900 X-ray push button with cable
10 6607150400 Touch screen assy
11 5407092300 Console overlay
12 6607098300 Frankfurt plane laser
13 6607098400 Mid Sagittal plane laser
14 6607098800 Mirror
5107094100 Mirror Rotograph EVO logo
15 6607099000 Wall fixing brackets kit including
spacers and screws
6607091900 US adapter plates
16 4492822900 Transformer T1 only for
110-120V
version
-- 6607090200 Fuses kit 220-230V
version
6607090300 Fuses kit 110-120V
version
-- 2100440400 Column base grub screw cap
diam.12.7 mm (1x)
-- 2100440200 Column base grub screw cap
diam.4.8 mm (1x)
-- 3998305100 Column front Villa logo

SERVICE MANUAL
Spare Parts
7
2
13
4
3
8
16 12
11
14
15
10

SERVICE MANUAL
Spare Parts
Cables
Rif. Order code Description Note
-- 6207091200 General supply cable
-- 6207091300 Ground cable #1
-- 6207091900 Generator board A10 power

supply cable X2-X70
-- 6207090900 CanBus cable X18
-- 5007040100 Touch screen Ethernet cable

(L=2m)
-- 5007090100 Ethernet cable (L=5m)
-- 6207092000 Ethernet cable with ferrite choke

(L=5m)

SERVICE MANUAL
Spare Parts
2 - UPPER MOVEMENT ASSY
Cables
Ref. Order code Description Note
-- 6207042200 Rotation group motor and signals

cable X25 / X26 – X62
-- 6207040200 Y-axis signal cable X27 – B1
-- 6207040700 Ground cable # 2
-- 6207040900 Collimator optical sensor

cable X70 – Z2
-- 6207041000 Collimator motor power supply

cable X29 / X30 – X64 / X65
-- 6207041300 Sensor holder position signal

cable X33 – B6 / B7
-- 6207042100 Generator board A10 power

supply cable X70 – Z2
-- 6207043400 Partial Volume cable X105 – X5
-- 6207043600 Power and signal 3D sensor cable

X83 / X32 / X93 – X85 / Varian
sensor
-- 6207080900 Ground cable # 3

SERVICE MANUAL
Spare Parts
1 6607035000 M2 Y-Axis stepper motor assy
2 6607025000 M3 rotation stepper motor assy
3 4990802300 Carriage belt model

HTD 843-3M-15
4 6607304000 CPU board assy
6607304200 Microprocessor board A6
5 5807302500 Rotation group board A7
6 5807302900 Optical sersor board B1 / B2 / B3
7 4695444100 DSPU board
8 4695456700 HUB D-Link

SERVICE MANUAL
Spare Parts
6 (B3)
3 8
2
6 (B1)
6 (B2)

SERVICE MANUAL
Spare Parts
3 - ROTATION ARM
1 6607000300 3D HF Tubehead
2 5807402100 Generator board A10
3 5807403700 Generator CPU board A9
4 4192212300 Line filter Z2
5 5807302900 Optical sensor board

B6 / B7 / B8 / B9
6 6607120200 Soft Tissue Filter motor M6
7 6207120500 Primary collimator motor M5
8 4990803900 Primary collimator dragging belt
9 5807602300 Partial Volume board A26
-- 2300940400 Partial Volume shutter driving

wire
-- 6207120800 Partial Volume all sensor board

B12 / B13
11 6607010900 Temple clamp centering device

assy
12 6607010301 SX Temple clamp
13 6607010401 DX Temple clamp
14 6607014100 Temple clamps support
-- 4695472900 PAXSCAN 1313DX sensor assy
-- 5807403900 Fans power supply and

temperature sensor board A23
-- 6607070600 Upper fun assy
-- 6607070700 Lower funs assy

SERVICE MANUAL
Spare Parts
11
14
9
13
12
1
5 (B6 / B7)
7
8
5 (B8 / B9)
6

SERVICE MANUAL
Spare Parts
4 – COVERS
1 6607040201 Upper cover
2 5407201005 Tubehead cover
3 6607201201 Generator board A10 cover
5107094200 Generator board A10 cover

Rotograph EVO logo
4 5407201105 Rotation arm lower cover
5 6607070505 Internal 3D sensor cover
6 6607070601 External 3D sensor cover
7 6607150100 Console covers (upper + lower)
8 5407086601 Ceph device upper cover
9 5407086905 Ceph device lower cover
10 5407087005 Ceph centring device lower cover
11 5407086705 Ceph arm lower cover
12 5407086805 Ceph arm upper cover
13 6607070105 CEPH Sensor holder internal cover

SERVICE MANUAL
Spare Parts
5 – CEPH DEVICE
1 5807302900 Optical sensor board B10 / B11
2 6607081000 Secondary collimator motor M8
3 6607081200 Ceph Sensor motor M9
4 4990804800 Secondary collimator dragging belt

(L = 861 mm)
5 4990804800 Ceph Sensor dragging belt

(L = 870 mm)
6 5207084000 Pulley
7 6607083300 Motor gear
8 5809815000 Interconnection board A12
9 6607070500 Sensor holder connector plate

(female)
10 6607087705 Rod for Ceph centering device (2x)
11 6607087501 Nose-rest rod assy
-- 6207080700 Ceph arm motor and signals

cable X23 / X24 / X34 – X1 / X2
-- 6207080800 Ceph arm cable

J3 / J4 – X51 / X52
-- 6207080900 Ground cable # 3
-- 8507071100 CEPH mobile sensor assy

SERVICE MANUAL
Spare Parts
1 (B11) 5
3 7
6
2 1 (B10)
7 4
11
10

SERVICE MANUAL
Spare Parts
6 – ACCESSORIES AND SERVICE TOOLS
-- 6607090100 PAN centring bite (50 pcs)
-- 6107110700 Disposable bite protective sleeves

(100 pcs)
-- 6607080200 Ceph ear pivot (50 pcs)
-- 6607098005 Panoramic standard chin support
-- 6607099305 Panoramic chin support (reduced

height)
-- 5407098105 Edentulous patients appendix
-- 6107090805 Lowered chin support for SINUS
-- 6607099800 TMJ positioner
-- 6107110800 TMJ positioner protective sleevers

(60 pcs)
-- 6607098205 Volumetric 3D TMJ chin support
-- 6107110900 Disposable head stripes (50 pcs)
-- 6607080900 CARPUS positioning plate
-- 6107900100 Laser centring tool
-- 5207900200 Symmetry ceck tool
-- 5209900900 Digital sensor centring tool
-- 5607900800 Copper filter for digital sensor
-- 6607900200 Adjustment and calibration

tools kit

SERVICE MANUAL
Spare Parts

SERVICE MANUAL
Appendix
12. APPENDIX
12.1. Appendix A: Setup parameters table

The following table lists those adjustment parameters stored in the unit
during factory testing and that must be re-entered into the non-volatile
memory in case of replacement of the CPU board (A5). This is due to the
fact that the new CPU board, provided as a spare part, has been factory
tested from the functional point of view, but contains only default
parameters which are not related to the unit where it will be installed.
Entering of the listed parameters can be performed through the service
programs (passwords).
NOTE:
The information listed in the table are the technical parameters set
during factory testing. Preferences set by the user (e.g. exposure
parameters different than the default ones) are not listed.
The table also has columns with blank cells. These cells must be filled in
when, during installation or during the life on the unit, any of the listed
parameters will be modified (e.g. after replacing a motor or a positioning
sensor).
(Rev. 0) A-1 Rotograph EVO 3D

SERVICE MANUAL
Appendix
Rotograph EVO 3D
Unit code:
Unit S/N:
U.I.C.:
Pleora MAC Address:
Factory New New New New

Parameter
setting setting setting setting setting
Date
Language (English,
Italian, French,
German, Spanish,
Portuguese, Dutch,
Turkish)
Digital Ceph status

(OFF=disabled;
ON=enabled)
COLL setup type
Sensor Handling
Pano order
3D sensor
(OFF=disabled;
ON=enabled)
Soft Tissue Filter

(STF) setup type
Y axis zero motor

offset
Y axis zero EVO

motor offset
Rotation axis motor

offset
Offset_Horizontal
Digital Ceph sensor

offset
Primary collimator
motor offset
Rotograph EVO 3D A-2 (Rev. 0)

SERVICE MANUAL
Appendix
Factory New New New New

Parameter
setting setting setting setting setting
Date
Secondary
collimator motor
offset
Soft Tissue Filter

(STF) motor offset
Digital Ceph
rotation offset
Primary collimator
motor 3D offset
6mA
7mA
Tubehead 8mA
pre-heating 9mA
values 10mA
11mA
12mA
Ceph extra run
HF board selection
(0=12mA; 1=16mA)
Ceph HD
(OFF=disabled;
ON=enabled)
COLL technology
Set 3D mode
3D volume options
User exam select
Y offset 3D
(Rev. 0) A-3 Rotograph EVO 3D

SERVICE MANUAL
Appendix
Rotograph EVO 3D A-4 (Rev. 0)

Cod. 6907914503_Rev.0 0051
VILLA SISTEMI MEDICALI S.p.a.

Via Delle Azalee, 3
20090 Buccinasco (MI) - ITALY
Tel. (+39) 02 48859.1
Fax (+39) 02 4881844

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Rotograph EVO 3D 0051

Revision history Manual code 6907914503

Rev. Date Page/s Modification description

0 25.07.16 - Document approval.

(Rev. 0) Rotograph EVO 3D

THIS PAGE IS INTENTIONALLY LEFT BLANK

Rotograph EVO 3D (Rev. 0)

2. SAFETY INFORMATION 2-1

4. TECHNICAL DATA 4-1

(Rev. 0) i Rotograph EVO 3D

Rotograph EVO 3D ii (Rev. 0)

7.2.2. Errors with code from E200 to E299 .................................................7-9

(Rev. 0) iii Rotograph EVO 3D

7.2.5.4. E754: Broken filament .................................................... 7-26

Rotograph EVO 3D iv (Rev. 0)

7.3.5. Password 124: CEPH settings ......................................................... 7-60

8. PERIODIC MAINTENANCE 8-1

9. CORRECTIVE MAINTENANCE 9-1

(Rev. 0) v Rotograph EVO 3D

10. SCHEMATICS AND DRAWINGS 10-1

11. SPARE PARTS 11-1

12. APPENDIX A-1

This publication can only be reproduced, transmitted, transcribed or translated into

This manual provides to the technical personnel the instructions for

This manual is limited to the description of the X-ray device; instruction

(Rev. 0) 1-1 Rotograph EVO 3D

1.1. Description of the system

Rotograph EVO 3D, produced by VILLA SISTEMI MEDICALI S.p.A., is a

The following options are available that must be ordered separately:

Rotograph EVO 3D 1-2 (Rev. 0)

1.2. Icons appearing in the manual

This icon indicates a WARNING message; the items marked by this

1.3. How to contact VILLA SISTEMI MEDICALI technical

(Rev. 0) 1-3 Rotograph EVO 3D

THIS PAGE IS INTENTIONALLY LEFT BLANK

Rotograph EVO 3D 1-4 (Rev. 0)

Villa Sistemi Medicali, has not to be held responsible for:

• use of Rotograph EVO 3D different than the intended use,

Installation and any technical intervention must only be performed

In compliance with the IEC 60601-1 standard, the modification of

(Rev. 0) 2-1 Rotograph EVO 3D

This device has not been designed to be used in environments where

Wherever necessary, use the appropriate accessories, such as the leaded

Rotograph EVO 3D has been built to support a continuous operation at

Rotograph EVO 3D must be switched off while using devices such as

Rotograph EVO 3D 2-2 (Rev. 0)

Minimum distance from

Figure 2-1 - Panoramic version

Minimum distance from

Figure 2-2 - Cephalometric version

(Rev. 0) 2-3 Rotograph EVO 3D

WARNING: PRECAUTIONS DURING INSTALLATION AND SERVICE

Rotograph EVO 3D 2-4 (Rev. 0)

2.1.1. Distribution of stray radiation in Panoramic examination

-1.5 -1 -0.5 0 0.5 1 1.5m

0,000213 0,000383 0,000558 0,000501 0,000381 0,000155 0,000369

-1.5 -1 -0.5 0 0.5 1 1.5m

The Figure above illustrates the distribution of stray radiation in the

(Rev. 0) 2-5 Rotograph EVO 3D