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COMMUNICATION
Written by a leading researcher in the field, the new edition of this important text
has been revised to invite the reader to reflect and develop their own intercultural
and research strategies, and updated to include new ideas that have emerged in
Holliday’s own work and elsewhere. This book is a key resource for academics, stu-
dents and practitioners in intercultural communication and related fields.
Second Edition
Adrian Holliday
Second edition published 2019
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN
and by Routledge
711 Third Avenue, New York, NY 10017
Routledge is an imprint of the Taylor & Francis Group, an informa business
© 2019 Adrian Holliday
The right of Adrian Holliday to be identified as author of this work
has been asserted by him in accordance with sections 77 and 78 of the
Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced
or utilised in any form or by any electronic, mechanical, or other
means, now known or hereafter invented, including photocopying and
recording, or in any information storage or retrieval system, without
permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks
or registered trademarks, and are used only for identification and
explanation without intent to infringe.
First edition published by Routledge 2013
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
Names: Holliday, Adrian, author.
Title: Understanding intercultural communication: negotiating a
grammar of culture / Adrian Holliday.
Description: Second edition. | Milton Park, Abingdon, Oxon;
New York, NY: Routledge, 2019. | Includes bibliographical references
and index.
Identifiers: LCCN 2018014117 | ISBN 9780815352389 (hbk) |
ISBN 9780815352396 (pbk) | ISBN 9781351139526 (ebk)
Subjects: LCSH: Intercultural communication.
Classification: LCC P94.6 .H648 2019 | DDC 303.482–dc23
LC record available at https://lccn.loc.gov/2018014117
ISBN: 978-0-8153-5238-9 (hbk)
ISBN: 978-0-8153-5239-6 (pbk)
ISBN: 978-1-351-13952-6 (ebk)
Typeset in Bembo
by Deanta Global Publishing Services, Chennai, India
CONTENTS
2 Cultural practices 8
‘Foreigners’ and ‘newcomers’ 9
Examples and factors 9
How to behave 12
Anna visiting Beatrice’s family 12
Dima and Christoff: future in-laws 18
Misunderstanding, Othering and achieving interculturality 23
Further reference 29
Notes 30
vi Contents
3 Investigating culture 31
Approaching the unfamiliar and foreign 31
Francisca, Gita and Hande: looking for an intercultural methodology 33
A constructivist qualitative approach 40
Ivonne preparing to go abroad 42
Ivonne, Jung and Lan: using previous experience 48
Ivonne and Lan: complex views about eating 53
Ethnographic narrative writing 55
Further reference 55
Notes 59
4 Constructing culture 60
Abi and Tomos: making a cultural event 60
Engineering conformity in the workplace 66
Self and Other 69
Small culture formation on the go 72
Reflection 74
Further reference 75
Notes 75
8 Prejudice 148
Naïve discourses of culture 148
Martha and Katya: behaviour in meetings 150
Francisca, Hande and Gita: missing home, belief and disbelief 154
Alicia, Stefan and banter 160
Further reference 163
Notes 164
References 182
Index 191
LIST OF FIGURES
This is by no means the first book to have these purposes, but its approach is
different to those that tend to compare national cultures so that we can predict
and explain how ‘our’ behaviour will be different to that of foreigners. While
the focus is how to behave in foreign circumstances, this will not be informed
by characterisations of particular foreign cultures, which I believe would result
in over-simplistic and perhaps damaging, and indeed neo-racist, stereotypes.
Instead, the tone of this book is to encourage engagement across what we often
think of as cultural boundaries, finding common ground and sharing experience.
The content of the second edition is updated to take in concepts that have
developed since the writing of the first edition. One such concept is that of find-
ing threads that connect us – that we draw from our own trajectories in order to
resonate with the trajectories of the people we encounter. Whether we strive to
do this or whether we instead project blocks that divide us is a matter of choice
and personal action. Choice and action therefore also become a major focus. The
concept of interculturality, that builds on the finding of threads, was implicit in
the discussion in the first edition and is now explicitly dealt with and developed.
Discourses of culture were introduced in Chapter 7 in the first edition very much
as a novel concept which I had not yet developed elsewhere. In the new edition,
these have now been introduced from Chapter 3, where they first become rel-
evant, leaving Chapter 7 to provide a more detailed discussion of their nature.
This has resulted in changes to Chapter 7 that incorporate my competing worlds
concept, first introduced in Holliday (2011a) and then developed in more recent
work. There is also a fuller discussion of multiculturalism, the third space and
hybridity in Chapter 7.
THE GRAMMAR OF CULTURE
AND RECONSTRUCTED
ETHNOGRAPHIC NARRATIVES
The book is driven by a grammar of culture which is a loose device for explaining
how different elements of culture relate to each other within an open dialogue
between the individual and social structures. This is looked at in detail in Chapter 1
and becomes a model through which the rest of the book is conceived. Each chap-
ter is built around reconstructed ethnographic narratives. Their methodological
underpinnings are explained in Chapter 3. To avoid national stereotypes, and to
emphasise what people share, the nationalities of the characters are only revealed
on a need-to-know basis. The emphasis is more on processes than the particulari-
ties of location. However, as an author who is rooted in Britain, I have located
some of the narratives there, and I must myself avoid falling into the trap of familiar
stereotypes. The narratives are each analysed through reference to domains within
the grammar. Through this analysis, the grammar is explained and explored, and
its complexities revealed.
REFLECTION
I would like to thank Asya Draganova, Ritu Mahendru, Sadia Ali and Yeonsuk
Bae for being informants and for making particular contribution to aspects of
the ethnographic narratives. Ardeshir Yousefpour, Duan Yuping, Joanna Hair,
Fereshteh Honarbin, Gong Yafu, Haesoon Park, Sanam Rostami, and Shabnam
Holliday and Brieg Powel, and their family and friends, also contributed to the
observed material. Ismatul Zaharin, Amira Oukraf, Zhao Liang, Nour Souleh,
Amina Kebabi, Victoria Odeniyi, Asmaa Madagh, Yasmine Sadoudi, Malcolm
Macdonald and Nadia Seemungal provided invaluable and insightful ideas
regarding the structuring and content of the text for the second edition. Working
with Simon Hoult and colleagues and students in the Language & Intercultural
Education research group, and conversations with Katarzyna Gasiorowski, Fred
Dervin, Sara Zafar Khan, Teti Dragas and Iga Lehman, also gave me ideas and
confidence. I am immensely indebted to my co-researcher, Sara Amadasi, for
helping me to make continued and more sense of the intercultural. My grand-
children Aara and Anoush provided endless examples of rich cultural learning in
three languages. Staying with Safa Kassab-Hassan, Osama Jradeh and their fam-
ily and colleagues in now war-torn Damascus also provided rich data for cultural
travel and creativity. Sage Publications kindly allowed me to use the grammar
of culture diagram, first published in my 2011 book. I am forever indebted to
my wife and friend for life, Mehri Honarbin-Holliday, for giving me purpose
and inspiration.
1
THE GRAMMAR OF CULTURE
•• It is what we all share, which enables us all to make sense of, read and inter-
act with the particular wherever we encounter it.
•• However, the universal also underpins the architecture of the prejudice that
divides us.
Cultural negotiation
The arrows across the top and the bottom indicate a dialogue between the power
of underlying universal cultural processes possessed by the individual and the
influences of the particular cultural realities which derive from national structures.
Here I am particularly interested in the potential for newcomers to be cultural
innovators. However, these arrows involve all parts of the grammar and do not
run from one precise part of it to another. The more promising negotiation of the
individual versus structure runs left to right at the top because of the possibility that
the personal helps to reduce particular structures and allow more understanding
of the constructed nature of cultural products. The more restrictive curtailing of
the personal by structure runs right to left along the bottom because the particu-
lar cultural products can construct essentialist forces that strengthen the power of
structures. Implicit in cultural negotiation is the notion of individuals taking social
action on a daily basis, which is a theme that runs throughout the grammar.
These processes are shared by all of us. They are common across all cultural
settings. They involve skills and strategies through which everyone regardless
of background participates in and negotiates their position within the cultural
landscapes to which they belong. This is the basis upon which we are able to
read, engage with and take part in the production of culture.
Small culture formation is the major domain where these universal pro-
cesses take place. Small cultures are cultural environments, small social group-
ings or activities wherever there is cohesive behaviour. Examples of groupings
are families and leisure and work groups. They can be as small as two people in
some form of relationship. They are the basic cultural entities from which all
other cultural realities grow. However, more important than being places, they
are the locations of social action. Small culture formation is the process in which
people form rules for how to behave. Wherever we go, we automatically either
take part in or begin to build small cultures. In this sense, small culture forma-
tion happens all the time and is a basic essence of being human. Small culture
formation on the go is therefore the everyday process that takes place all the
time, everywhere, with whoever we meet or even think about and where we
make choices about positioning and engaging or not engaging – creating, join-
ing, leaving, conflicting with, encouraging, changing. It emphasises how tran-
sient and changing small cultures can be.
Also, in the centre of the grammar, personal trajectories comprise the indi-
vidual’s travel through society, bringing histories from their ancestors and ori-
gins. Through these trajectories we are able to step out from and dialogue with
the particular social and political structures that surround us and even cross into
new and foreign domains. This category thus provides the everyday experience
for the underlying universal cultural processes.
might be seduced by the idea of a single ‘culture’ where all the members share
things that no one else does. Archaeology increasingly tells us that even in pre-
history there was far more wide-ranging geographical exchange than we might
have imagined. The relationships will therefore be more complex, and religions
and languages will transcend nations or be minorities within them, even though
nationalist statements may say otherwise. Economic systems may well be con-
trolled by the nation state, but the variations of the other domains will mediate
the extent to which they can be culturally defining.
I therefore prefer to label these elements as resources that we draw on, rather
than constraints that confine what we do and think. Even where they are imposed
upon us, we have personal resources that enable us to resist within the personal
cultural trajectory category. It also needs to be remembered that many of us
are between or are separated from nations.
Next, global positioning and politics concerns how we position ourselves
and our society against the rest of the world. A major mechanism here is grand
narratives of nation and history. These are large stories about who we are that
relate to idealisations of nation and are often located in the valorisation of histori-
cal events and trajectories – wars, revolutions, stories of liberation or oppression,
heroes, and so on. They are reinforced and constructed by the media, educa-
tion, the statements of politicians, economists and other forces in the cultural
resources domain. They are powerful resources because our opinions are not
only moulded by them, but we also choose to employ them in different ways and
at different times depending on circumstances. We play different ‘culture cards’
to suit how best to present ourselves in the particular circumstances that we face.
An example that underpins a number of the ethnographic narratives in this book
is how we label ourselves as Western or non-Western, and the values that we
attach to these labels. Since the time of writing the first edition, we have seen
a massive polarisation of constructions of global positioning around particular
political phenomena. In the British referendum regarding leaving the European
Union and its aftermath, grand narratives of ‘leave’ (Brexit) or ‘remain’ have
been produced and manipulated by political parties and the media, and then
splintered into the personal statements of individuals in social media and face-to-
face forums. Conflicts in the Middle East and the presidency of Donald Trump
have brought about both the demonisation and idealisation of nations, migration,
particular religions and sects, and so on. Readers might reflect here on similar
examples that pertain to their own social and political environments.
It is a major tenet of this book that almost everything intercultural is under-
pinned by this positioning and politics, which is very hard to see around because
of the degree to which we are all inscribed by long-standing Self and Other
constructions of who we are in relationship to others in our histories, education,
institutions, upbringing and media representations, and that these are rooted
profoundly in a world which is not politically or economically equal. A discus-
sion of grand and personal narratives will begin in Chapter 3, and grand narra-
tives will the major focus of Chapter 6.
The grammar of culture 5
The social and political structures domain raises difficult questions about the
relationship between how we construct the concept of culture and reality. Here
we need to think carefully about the circumstances under which we talk about
‘a culture’, and what we mean when we do this. We need then to consider how
far this notion matches reality. A useful mental exercise here is to consider two
countries with which we are familiar and compare how their social and political
structures interact and overlap. How might the concept of ‘culture’ be thereby
used in each case? What factors would act against an easy use of the concept of
‘culture’? We then need to think about how we position ourselves in relation to
these two countries.
Further reference
Chapter 6 of my (2011a) book Intercultural communication and ideology describes the
grammar of culture with examples. Also, throughout, there are ethnographic
narratives which are analysed in a similar fashion to this book. The idea of small
cultures was the starting point for developing the grammar of culture and is
originally introduced in my ‘small cultures’ article (1999; 2011b).
My use of the term ‘grammar’ can be traced to the pencilled underlinings that
I made as an undergraduate sociology student in C. Wright Mills’ The sociological
imagination. He refers to what social scientists do to ‘imagine and build’ ideas and
analysis as ‘the very grammar of the sociological imagination’ in which individu-
als become aware of their location in the bigger picture of society and history
(1970: 234–5).
As imaginary, Mills also warns against allowing the grammar to ‘run away
from its purposes’ (1970: 235). I take this to mean that it must not be reified –
to become more than a temporary, operational attempt to make sense. This
really is a case where ‘the map is not the territory it represents’, but is hopefully
‘useful’ through some sort of similarity in structure which has constantly to be
tested through use (Korzybski 1933: 58, his emphasis). This warning also reso-
nates strongly with Anderson’s (2006) statement about ‘imagined communities’:
and my allegiance to the sociology of Max Weber, who provided me with the
social action element of the grammar, brings also the notion that coherent ideas
about societies should be regarded as ‘ideal types’ – imagined models or heuristic
devices (i.e. for the purpose of investigation) – which might be used to imagine
what society might be like but which should never be taken as descriptions of
how things actually are (Strå th 2008: 33–4; Weber 1968: 23).
Following the central theme of cultural negotiation, in my recent work with
Sara Amadasi, we begin to understand small cultures more as highly negotiated
social actions rather than as places. Through our exploration of the identities
of university students, schoolchildren and others as intercultural travellers, we
have found a complex politics of personal positioning in which all parties nego-
tiate multiple and sometimes conflicting discourses and narratives (Amadasi &
Holliday 2017; 2018; Holliday & Amadasi forthcoming).
While small cultures can certainly be associated with social groupings, from
neighbourhoods or communities to work, friendship or leisure groups (Beales et
al. 1967: 8), the New London Group’s emphasis on such smaller entities which
we all engage with as we move through life (Lankshear et al. 1997), and even
with the highly instrumental educational notion of communities of practice
(Wenger 2000) (though the small cultures idea distances itself from any instru-
mental educational purpose), my focus in the second edition is more on how
small cultures are built from the micro basics of how individuals manage image
within the group (e.g. Goffman 1972).
Small cultures as places of social action through small culture forma-
tion on the go, informed and mediated by personal cultural trajectories, also
The grammar of culture 7
resonates with the notion of independent groups resisting the grand narratives of
mass society in Kornhauser (1959).
Stuart Hall’s two chapters (1991a; b) in King’s edited collection Culture, glo-
balisation and the world-system describe the politics implicit in the global posi-
tioning and politics category, and the impossibility of defining culture as a
neutral, objective, measurable entity. Pages 44 onwards of Nathan’s book (2010)
Social freedom in a multicultural state present another picture of culture which might
be compared to the grammar, especially in relation to complexity.
Max Weber’s social action approach (e.g. 1964: 115–17) projects the idea that
the precise nature of human behaviour can never be determined. While Weber
did much to describe the social structures of Protestantism and Confucianism,
it was made very clear that the social action of individuals could be expressed in
dialogue with them (Bendix 1966: 261; Dobbin 1994: 118). While political and
other circumstances may severely reduce the degree to which individual social
action can be acted out, this does not mean that the potential is not there.
An interesting parallel to my use of Max Weber is Nathan’s (2010) use of
the sociological theory of Wilhelm Dilthey, who might be said to share with
Weber an interpretivist opposition to the positivism inherent in structural-
functionalism. I think that particularly related to the complexity of my gram-
mar of culture, especially with regard to the global positioning and politics
domain, is Nathan’s emphasis on Dilthey’s interest in the multiple nature of any
society, as no matter how homogeneous it may appear on the surface, a society
is always mediated by histories and struggles for power within smaller groups
(2010: 45, citing Benhabib).
Note
1 This figure is adapted from Holliday (2011a: 131). There are a number of other
versions in use, each adapted, simplified or re-worded for the particular discussion
to which they belong, but all with the same basic domains. To be able to adapt the
g rammar in this way is at the core of its transient purpose.
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