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    SITXCOM010 Self-Study Guide

    Uploaded by

    Dilbar Pathak
    This self-study guide provides activities to help students learn about managing conflict as outlined in the unit SITXCOM010. The guide includes tasks for students to review conflict resolution techniques, create and roleplay a conflict scenario, research a business impacted by conflict, and refresh their knowledge on key areas of managing conflict such as communication, third party referral, policies/procedures, and evaluating solutions. Completing the activities will take 10-12 hours and students are to bring evidence of their completed work to class.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    SITXCOM010 Self-Study Guide

    Uploaded by

    Dilbar Pathak
    62 views4 pages
    This self-study guide provides activities to help students learn about managing conflict as outlined in the unit SITXCOM010. The guide includes tasks for students to review conflict resolution techniques, create and roleplay a conflict scenario, research a business impacted by conflict, and refresh their knowledge on key areas of managing conflict such as communication, third party referral, policies/procedures, and evaluating solutions. Completing the activities will take 10-12 hours and students are to bring evidence of their completed work to class.

    Original Description:

    better study for cookery students.

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    This self-study guide provides activities to help students learn about managing conflict as outlined in the unit SITXCOM010. The guide includes tasks for students to review conflict resolution techniques, create and roleplay a conflict scenario, research a business impacted by conflict, and refresh their knowledge on key areas of managing conflict such as communication, third party referral, policies/procedures, and evaluating solutions. Completing the activities will take 10-12 hours and students are to bring evidence of their completed work to class.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    62 views4 pages

    SITXCOM010 Self-Study Guide

    Uploaded by

    Dilbar Pathak
    This self-study guide provides activities to help students learn about managing conflict as outlined in the unit SITXCOM010. The guide includes tasks for students to review conflict resolution techniques, create and roleplay a conflict scenario, research a business impacted by conflict, and refresh their knowledge on key areas of managing conflict such as communication, third party referral, policies/procedures, and evaluating solutions. Completing the activities will take 10-12 hours and students are to bring evidence of their completed work to class.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    Self-Study Guide

    SITXCOM010 Manage conflict

    SITXCOM010 - Manage conflict


    Version: 1.0
    Version Date: 07 Apr 2023
    Next Review : 07 Apr 2024
    Approved by: Academic Manager
    1
    BSBWRT301 Write simple documents Trainer Guide

    About this document


    This document is to be used as a self-study guide at home/in your own time to complement the
    learning you are doing during class time. It is a requirement of your course that you complete the
    activities in this guide. You will need to take your notes/completed activities to class.
    If you are unsure about anything, talk to your trainer/assessor.

    S EL F- ST UDY G UIDE

    Unit code and title SITXCOM010 Manage conflict

    Instructions You are to complete each of the self-study tasks below. Each activity
    is a mandatory part of your study. After completing each of the tasks,
    tick the box below to show that you have completed the activity and
    bring evidence of this to class to share.

    © 2020 RTO Works <RTO Name and ID>


    ABN: 57 169 281 501
    E: [email protected]
    W: www.sydneymetrocollege.edu.au
    Sydney (Head Office): Level 2, 16-22 Wentworth Avenue
    Surry Hills NSW 2010
    T: 02 8937 0991

    Melbourne: Level 5, 440 Elizabeth Street,


    Melbourne VIC 3000
    T: 03 0 9077 0758

    E XPE CT E D CO MPL E TE
    ACT IVIT Y T AS K
    TIME D

    Review Review some of the key conflict 2 hours


    resolution techniques and how these
    can optimise positive outcomes. Take 
    notes on each technique to ensure you
    are ready for assessment.

    Practical Create a conflict scenario that could 2 hours


    activity arise in a kitchen environment and then
    resolve the conflict. Choose a classmate
    or friend to practise with. Ensure that
    you:

     use appropriate communication


    techniques

     use appropriate conflict resolution
    techniques.
    Roleplay what process would need to be
    followed if the conflict escalated beyond
    the capabilities of the manager. Practice
    your scenarios to present in front of the
    class.

    Research Do some research on a business that 4 hours


    has got into serious trouble for a conflict
    that arose within it.

     What was the conflict and how did it


    impact the business?

     What procedures were followed 


    and how would you have dealt with
    it differently?

     Take notes on additional


    information you feel is relevant and
    share with the class.

    SITXCOM010 - Manage conflict


    Version: 1.0
    Version Date: 07 Apr 2023
    Next Review : 07 Apr 2024
    Approved by: Academic Manager
    3
    ABN: 57 169 281 501
    E: [email protected]
    W: www.sydneymetrocollege.edu.au
    Sydney (Head Office): Level 2, 16-22 Wentworth Avenue
    Surry Hills NSW 2010
    T: 02 8937 0991

    Melbourne: Level 5, 440 Elizabeth Street,


    Melbourne VIC 3000
    T: 03 0 9077 0758

    E XPE CT E D CO MPL E TE
    ACT IVIT Y T AS K
    TIME D

    Refresher Do research, take notes or review your 2 hours


    classroom materials on the following:

     Why communication is important in


    identifying, understanding,
    resolving and evaluating conflict.

     Why it is sometimes appropriate to 


    refer conflict to a third party.

     Why following policies and


    procedures are important.

     How to evaluate the effectiveness


    of the conflict solution.

    SITXCOM010 - Manage conflict


    Version: 1.0
    Version Date: 07 Apr 2023
    Next Review : 07 Apr 2024
    Approved by: Academic Manager
    4

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