STUDENT

ASSESSMENT
TASKS

BSBXCM501
LEAD COMMUNICATION
IN THE WORKPLACE

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 Contents

Introduction 4
Assessment Task 1: Knowledge questions 5
Assessment Task 1: Checklist 9
Assessment Task 2: Project 10
Assessment Task 2: Checklist 14
Final results record 17

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 Introduction

The assessment tasks for BSBXCM501 Lead communication in the workplace are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills
and knowledge required to create an environment that enables and supports the application of
innovative practice focusing on a holistic approach to the integration of innovation across all areas
of work practice.
For you to be assessed as competent, you must successfully complete two assessment tasks:

 Assessment Task 1: Knowledge questions – You must answer all questions correctly.

 Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.

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 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:

 review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

i
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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 Questions
Provide answers to all of the questions below:

1. Complete the table to describe legislative and organisational requirements relevant to

workplace communication. The first row has been completed as an example for you to follow.

Description Example (provide two, with at least one

addressing digital communication
requirements)

Best practice Good practices that ISO Standards for communication (industry
have been agreed specific) e.g. ISO 9921:2003 specifies the
upon by experts requirements for the performance of
and have proven to speech communication for verbal alert and
achieve successful danger signals, information messages, and
results. speech communication in general.
ISO standards for artificial intelligence and
data security.

Legislation Legislation is Legislation related to all the acts and policies

related with the all generated by government and the
the act and the organisations. Which shows about the
description of the discrimination legislation and the also the
company ethics communication acts and policies in the
rules and regulation digitalized sectors.
which is regulated
by the nation and
that need to be
followed by all the
organizations within
its procedures and
the policies.

Workplace Workplace policies The workplace policies is required with digital

policies/procedures and procedures communication like submission of various
comes under the records and reports to the management team
organisation rules and the organizations authorised person for
and conducts which the legal rule and entity for the practice and
is essential for the welfare of the employee and the customers
development in of the organizations.
business growth
the workplace
policies is based on
all the ethics and
the SOP of the
companies and its

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 Description Example (provide two, with at least one
addressing digital communication
requirements)

procedural
operation.

Codes of conduct Codes of conduct The code of conducts required with digital
means the rules we communication in the team to manage the
carry out for the conflict and all the misunderstandings among
business the staffs in regard to the operational and
operations. It is the performance level of the activity.
basic principles and
the policies of the
company, which
helps to enhance
the team for the
betterment of ideas
and the information.

Reputation and Reputation and The digital communication plays vital role in
culture culture means the the reputation and the culture to promote the
status and level of organization quality and the features among
the organization, the people, through the help of various social
their history to the medias and websites. It also helps to know
knowledge of the the company’s position in the leading
present, it denotes marketing and shows its own cultural history
its availability in the to till this present situation of the time.
leading business
industry for the
successful growth
of the business and
its procedural
knowledge.

2. Discuss communication challenges in the workplace. Consider the following in your answer:

 description of four challenges (conflict, risks/safety hazards, unethical communication,

organisational messaging)
The four challenges that can come in the workplace are the conflicts, various types of
risks or hazards, unethical communication and the organisational messaging which is
described as below:
Conflict: It is the disagreement situation which can occur or take place in the workplace
among the employee and the employer with any persons between two or more than too.
Thus, it is the challenge in the workplace, because it is one of the bad conducts which
can occur anytime due to the miscommunication, misbehave or the misconducts in the

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 operational work. So, in the workplace it is one of the challenge to handle and manage
these conflict situations.
Hazard: Specially, in the workplace the hazard for the safety of the workplace to the staffs
is really the challenging one because we need to ensure and inspect all the workplace
activities and the surface and floors and even all the machinery products are well
maintained or not. So, it is one of the tough challenge to ensure the hazard free in the
workplace to minimise the injury due to the workplace hazard. So, it is one of the major
challenge to carry out in the organization.
Unethical communication: It is communication that is beyond the company’s policies and
also the rules and regulation that can make conflict among the staffs in the organisations.
So, it is not essential for this unethical communication that hampers the operational work
of the workplace and can make loss in the business too.
Organisational messaging: It is also one of the challenge in the organisation, there are
diverse groups in the workplace, So It is hard to communicate with them and also, they
might not understand the situation of the workplace too. So, it is also one of the major
challenge in the organisation for the effective communication, because there are many
barriers that can take place in such types of the situations.

 at least two techniques that may be used to respond to each of the mentioned
challenges.
To manage the conflict challenges, we can use the technique of proper communication in
the workplace and also arranging the program for sharing the information that is not
worthy for the staffs, So, by this process the conflict can be managed earlier before it
makes the big issues. Likewise, to manage the hazard for the safety of the employee in
workplace, we can inspect and make checklist of inspection of all the work area and
equipment conditions in daily basis, for unethical communication, we can take action for
the staffs or whoever carries out the situation of the problem and finally for organisational
messaging we can separate the team for this task and also we can apply the monitoring
system technique to make this challenges easier.

3. List five methods of workplace communication:

Following are the five methods of workplace communication:

- Verbal communication through speaking or from the meetings and discussions

- Non-verbal communication, specially through the body language, signs and gestures

- Written communication through written format like statement, data and information

- Visual communication through the help of various apps and software like zoom, face to
face conference and many more digital apps and technology.

4. Outline four communication styles using the table below.

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 Style Description

Passive style of It is the style of communication which really, shows its nature of
communication passive, where the individual or groups remain silent during the
conflict, they even don’t share the feelings and the expression, they
are totally silent during the conflict period, This passive nature can
lead to miscommunication and can elongate the conflict too.

Aggressive style It is the communication that is just opposite to the passive style, where
of the individuals became in the aggressive nature and also sounds loud
communication. and any way they need to win the conflict, they are type of stubborn in
this context or the style of conflict.

Passive- It is the communication that the individuals most of the time remain
aggressive style silent and does not care about the situation and also they express their
of aggressive nature through their body language and facial expression
communication only. They could not face the others and there is the sign of nervous
and fear in this style of communication.

Assertive style of It is the best and useful style of communication where the individuals
communication. can face the situation and even express the feelings and have the two
way of communication. It is one of the positive style of communication,
where there is good conversation of sharing and receiving the ideas
and information.

5. List five things a mentor should consider/do as they mentor and coach others.

Following are the five things that a mentor should consider to coach the others:

- Should respect and give the importance to the trainee or employee who is listening to him/
her coaching sessions or discussion

- Should maintain the good and reliable trust and friendly as well as flexible environment
during the time of the coaching.

- Should develop and establish the confidentially among the participants and others too

- Listen and understand the trainee feelings what they express and how they express

- Show empathy to the trainee to solve their issues by themselves only motivate them to
conduct the works.

6. List four key principles of cross-cultural communication

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 Following are the four key principles of cross-cultural communication:

- Should be aware about the diverse and multi-cultured people during communication

- Should be ready and prepared for the proper planning for cross-cultural communication
including the body language and signs or the gesture during communication

- Should have clear and open language

- Also need to have sense of humour and openness for all.

7. List four key principles to consider when communicating with people who have special needs
or disabilities.

Following are the four key principle that need to be considered while having conversation with
people who have special needs or disabilities:

- Use very polite and moral language and also speak slow. So, it can be understandable by
all

- Have patient and be very humble to them during the communication

- Use right tone and body language for them to make the communication clear.

- Be responsive to them and also ask personally about like if there is any confusion or how
can I help you more about the topics of the communication.

8. Complete the table to explain communication protocols and their relation to cross-cultural
communication and special needs/disability. The first row has been completed as an example
for you to follow.

General example (provide How to consider cross-cultural

one) and special needs/disability in
the communication (provide one
example)

Internal and Nominated means of Include accessibility requirements

external communication for identified for webpage design
communication purposes
guides

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 General example (provide How to consider cross-cultural
one) and special needs/disability in
the communication (provide one
example)

Risk It is communication based Should guide all persons in the right

based/emergency especially in the time of disaster path through the team collaboration
communication like fire in the workplace. and unity.
guides

Style/formatting It is way of communication for Should understand the situation

communication example the communication and guide all by clear and sound
guides guides in the passive, language with the respectful
aggressive or an assertive way. communication.

Allocation of Providing and selecting the Should provide equal chance and
responsibility leadership to the person or opportunity for all through the
groups in the workplace. voting or selection system
Showing the responsible technically.
person.

9. Discuss what negotiation in the workplace entails and three techniques that can be used to
ensure successful negotiation.

In the workplace the negotiation means the effective way of communication with the senior
staffs, junior staffs and the colleagues in the workplace to share the demand and the
requirement for us during the work time. It also means the team work that is we need to work
together for the effective and outstanding solutions to manage and control the conflict situation
in the workplace. This conflict arouses in the workplace mostly the disagreement among the
two or more than two people when their demand and wish is different from each other.

Following are the three techniques that is used to ensure the successful negotiation in the
workplace:

- Should have better planning and preparation for the negotiation how to ask and how to
conduct them appropriately

- Should be emotionally tactful and maintain the emotion to makes the action which is the
second skills

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 - Should be able to solve the problems and conflict by creating the win-win strategy in
conflict if it occurs in the workplaces. So, the creativity and sharpness technique is applied
to make the situation sound and comfortable for all.

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 Assessment Task 1: Checklist

Student’s name:

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

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 Assessment Task 2: Project

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:

 a suitable place to complete activities that replicates a business environment including a

meeting space and computer and internet access

 your learning resources and other information for reference

 Project Portfolio template

 Simulation Pack for this unit if using the provided case study.

Ensure that you:

 review the advice to students regarding responding to written tasks in the Business Works
Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

i Assessment information

Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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 Activities
Complete the following activities:

1. Carefully read the following:

This project requires you to demonstrate that you can lead communication in the
workplace by:

 researching internal and external information needs

 developing and implementing communication protocols

 persuasively and professionally presenting information to negotiate desired

outcomes to a variety of audiences

 improving communication challenges and processes through review.

Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!

You will need to communicate with people who work for, or are involved, in this
business several times. Your communication may be either directly with actual staff
members or fellow students/your assessor can play the roles of relevant
people/parties. Communication can be in any appropriate format (e.g. face to face,
video conference) as long as it meets the requirements outlined in the Project
Portfolio.
You will be basing your communication on a relevant workplace issue or project
that provides an opportunity for negotiation.

Examples of suitable issues or projects you may want to consider include:

 wage negotiations

 property lease agreements

 KPIs

 project scope negotiations

 deliverable due dates

 supplier payment terms

 internal budget discussions

If you choose your own business (or one you work for/are familiar with), it is
important that this business has organisational policy and procedures related to

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 communication already developed. Speak to your assessor to get approval if you
want to base this on your own business or one you work for.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your Project
Portfolio and read through the requirements of Sections 1,2 and 3 in the Project
Portfolio to familiarise yourself with what must be done.

2. Guide workplace communication

Complete Section 1 of the Project Portfolio to:

 research internal and external information needs of your chosen organisation

 develop and implement communication protocols according to information

needs

 prepare to mentor someone (e.g. junior employee) to achieve the

organisation’s communication goals and adhere to developed protocols

 mentor the chosen person.

i The mentoring session should last for 15 minutes.

The mentoring session may be with an actual staff member or alternatively family,
friends, classmates or your assessor can play the role of the person being
mentored.
This can either be viewed in person by your assessor (or your assessor may join
the meeting online) or you may like to video record the session for your assessor to
watch later. Your assessor can provide you with more details at this step. Make
sure you follow the instructions above and meet the timeframes allocated.

Submit Section 1 of your Project Portfolio to your assessor and attach required
evidence as indicated in your portfolio.

3. Engage in workplace communication

Complete Section 2 of the Project Portfolio to engage in separate negotiations with

two different audiences. For each occasion, you will:

 prepare to negotiate by identifying the method/style of communication,

understanding any diverse needs of the audience, planning to address
barriers/risks and establishing desired outcomes of the negotiation.

 present complex information related to your chosen workplace issue or

project:
o in a succinct, clear and persuasive manner

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 o to positively influence others

 evaluate differences in perspective and critically examine outcomes

 negotiate desired outcomes, focussing on key outcomes

 confirm and implement key outcomes using appropriate methods.

i The objectives of the negotiation are for you, as a workplace leader, to:

 model/motivate respectful communication

 achieve key outcomes

 communicate according to organisational requirements and goals.

The negotiation will last for approximately 20 minutes and may be with an actual
staff member or alternatively family, friends, classmates or your assessor can play
the role of the other negotiation party.
Negotiations can take place in a variety of ways as long as organisational
requirements are adhered to. If negotiations are face-to face, they can either be
viewed in person by your assessor (or your assessor may join the meeting online)
or you may like to video record the session for your assessor to watch later. Your
assessor can provide you with more details at this step.
Make sure you meet the timeframes allocated and that you adapt your
communication style for the different audiences.

Submit Section 2 of your Project Portfolio to your assessor and attach required
evidence as indicated in your portfolio.

4. Review communication

Complete Section 3 of your Project Portfolio to:

 use digital technology to obtain feedback from a variety of sources about the
outcomes of your communication and negotiations (including the effectiveness
of communication channels, systems and processes).

 document and implement communication improvements

Attach required evidence as indicated in your portfolio.

5. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Ensure all required attachments are correctly attached.
Submit to your assessor for marking along with attachments as indicated.

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 Southern Academy of Business and Technology | Level 2,95 Bathurst Street Sydney NSW 2000 
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 Assessment Task 2: Checklist

Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Guide workplace communication by:

 summarising applicable
organisation strategy, policies and
procedures

 summarising applicable legislation

 researching information needs of

their chosen organisation, including:
o internal and external needs

o at least three sources

(including digital sources)
o relevant information from minor
sources

 developing at least two

communication protocols

 adapting communication protocols

to at least two different contexts

 supporting/implementing
communication protocols by:
o developing at least two
different communication
materials (at least one being
digital)
o directing staff to adhere to
communication requirements
o using materials in the
workplace.

 Mentoring someone by:

o assisting them to achieve

communication goals

o motivating them to

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 communicate respectfully and
consider everyone’s needs
o following mentoring
principles/methods.

Engage in workplace communication by:

 establishing potential and desired

outcomes

 preparing to negotiate, including:

o identifying the method/style of

communication to suit the
audience
o identifying anticipated
communication challenges
o planning to address
barriers/risks

 presenting complex information

related to their chosen workplace
issue or project:
o in a succinct, clear and
persuasive manner
o to positively influence others

 evaluating differences in
perspective and critically examine
outcomes

 negotiating desired outcomes using

negotiation techniques and
o model/motivating respectful
communication
o communicating according to
organisational requirements
and goals

 confirming negotiation outcomes

 implementing negotiation outcomes.

Review communication to:

 obtain digital feedback on outcomes

of communication and negotiation
(including the effectiveness of
communication channels, systems

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 and processes) from at least two
sources

 identify and document areas for

team and organisation-wide
communication improvement

 implement plans to improve

communication

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

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RTO Code: 31595 | CRICOS Code: 03602E | Phone: 1300 852 205 (Australia) | +61 02 8031 7727 (Overseas) 
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 Final results record

Student name:

Assessor name:

Date

Final assessment results

Result

Task Type Satisfactory Unsatisfactory Did not submit

Assessment Task 1 Knowledge questions S U DNS

Assessment Task 2 Project Portfolio S U DNS

Overall unit results C NYC

Feedback

 My performance in this unit has been discussed and explained to me.

 I would like to appeal this assessment decision.

Student signature: _________________________________________ Date: _________________

 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

Assessor signature: _______________________________________ Date: _________________

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