2019 Third Party Risk

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Stay
Ahead of
Growing
Third-
Party Risk
Edited by Chris Audet
Director, Gartner
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Introduction
“There's no question that third parties are redefining how our business competes
in the new digital world,” said one chief compliance officer at a financial services
organization.

Today's third parties require more access to the organization's data assets and are
increasingly working with their own third parties, multiplying the size and
complexity of the third-party network. In fact, in the last four years, legal and
compliance leaders have classified 2.5X more third parties as high-risk.

Managing the risks associated with these networks while not hindering business
speed is a critical challenge for leaders.
Managing Third-Party Risk

A Cross-Functional Concern

Compliance and legal are the


primary owners of third-party
risk management but many
other functions have a stake in
improving risk management
and business outcomes.
Third-Party Risks Are
Changing
This year, twice as many compliance leaders identify third-party risk as
a top threat. This is because third-party risks have fundamentally
changed. Leaders say they have experienced:

Greater variability in the maturity of their third-party network


Third parties working with an increasing number of third parties
themselves
Increased third-party access to organizational data assets

"Consider the new ways your own business is


using third parties. Increasingly, they're
performing new-in-kind technology or analytics
services, providing services outside of the
company's core business model, and are Not only that, the role third parties play in business is also changing.
increasingly comprised of startups and other
business model innovators. These changes Leaders find themselves in the middle of what feels like an unwinnable
demand a fundamentally different approach to risk war: one that demands risk oversight while maintaining speed.
identification and monitoring."
Chris Audet, Director, Gartner Research & Advisory
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The Current
Approach Is
Point-in-Time-
Focused
Traditionally, 73% of effort
devoted to risk identification is
allocated to due diligence and
recertification efforts, with only
27% of effort allocated to
identifying risks over the course
of the relationship.
Why Point-in-Time?
Mandates from regulators
and enforcement bodies
Expectations from
consumers and an activist
media
Cost implications
The point-in-time
approach often fails
because it misses
changes in third-
party relationships
The current monitoring
approach cannot account for
changes that are inevitable in
conducting business today —
those associated with strategy,
personnel, risk appetite or
scope of relationship.
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Make the Shift


to an Iterative
Approach
Gartner research found that to
improve the identification and
monitoring of third-party risk,
legal and compliance leaders
should take an iterative
approach. This approach
requires some information to be
learned prior to contracting with
the third party, but places
greater emphasis on continued
learning over the course of the
third-party relationship.
Streamline Due Diligence to
Focus on Critical Risks
Use a data-driven methodology to determine
risks that have impacted the organization in
the past and source feedback from the
business to identify future risks.

Case Study: Data-Driven Due Diligence


Questionnaire

Facing an ever-expanding due diligence


questionnaire and lengthy due diligence
process, a healthcare organization sought to
reduce its time and effort on due diligence.
This data-driven understanding focuses on
risks that have previously impacted the
company or may impact it in the future. The
compliance team assessed which due
diligence questions have been the most
effective indicators of risk based upon
previous third-party incidents, industry data,
and relevant hotline data (among other
sources).
Establish Internal Triggers to
Monitor for Change
Monitor your third-party network with
triggers throughout the business to signal
changes in the third-party relationship.

Case Study: Trigger-Based Monitoring

A financial services organization wanted a


more comprehensive means of reviewing
operations across the business to identify
activity that could expose the company to
risk. The organization built automated trigger
reports to identify emerging risks based on
an understanding of cross-functional
business metrics. When observed metrics are
exceeded, a report is triggered for
compliance review, alerting compliance to an
emerging risk in real-time.
Create Controls and Incentives
to Monitor for Change
Embed controls and incentives to manage
high-risk third parties and improve ongoing
monitoring.

Case Study: Collaborative Risk


Management

An organization providing
telecommunications services faced two
distinct challenges. First, suppliers had an
uneven level of understanding of how to
tackle reputation risks posed by their
suppliers. Second, it was difficult to assess
the capability of data collected during
traditional ethical and environmental risk
audits.
Three Key Shifts for Legal and Compliance Leaders

1. Streamline due diligence 2. Establish internal triggers 3. Create controls and


to focus on critical risks to monitor for change incentives to monitor for
change
Identify opportunities to reduce Monitor your third-party network with Embed controls and incentives to manage
exhaustive due diligence and streamline triggers throughout the business to signal high-risk third parties and improve
processes with a focus on critical risks. changes in the third-party relationship. ongoing monitoring.
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An Iterative
Approach
Improves
Outcomes
An interative approach has a
positive impact on desired risk
management and business
outcomes.
Improved
Outcomes
Through this approach, leaders will see
improved outcomes, including the:

Ability to surface third-party risks before it’s


too late to remediate
Ability to quickly remediate third-party risks
before they have any material impact
Satisfaction of business partners when it
comes to the speed of due diligence,
onboarding and engaging with third
parties
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Learn more.
Dig deep.
Stay ahead.
Gartner for Legal & Compliance Leaders provides research
insights, advice, tools and data to address mission-critical
priorities and keep up with the accelerating pace of business
today.
On the web, visit:
gartner.com/en/legal-compliance

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