Conflict Resolution and Management Module 1 Assignment
Conflict Resolution and Management Module 1 Assignment
Conflict Resolution and Management Module 1 Assignment
Dashboard / My courses / Conflict Resolution and Management (BS602)-Semester II / Module I : Conflict Management
Question 1
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_________involves the steps undertaken to prevent the conflict at the right time and also helps to resolve it in an effective
and smooth manner.
Select one:
a. Goal conflict
b. Affective Conflict
c. Conflict Management
d. Cognitive Conflict
Clear my choice
Question 2
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Most conflicts have their roots in uncertainity , and negotiation is the way of managing the
Select one:
a. resultant risk
b. failure
c. Uncertainity
d. inputs
Clear my choice
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5/1/23, 3:08 PM 1st Module Assessment
Question 3
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_________is situation in which desired end states or preferred outcomes appear to be incompatible.
Select one:
a. Cognitive Conflict
b. Goal conflict
c. Common Conflict
d. Affective Conflict
Clear my choice
Question 4
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Due to the ___________, a pervasive human tendency, when things go wrong in our lives, we often blame factors outside of
our control.
Select one:
a. personal intervention
b. Cognitive Conflict
d. BATNA
Clear my choice
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Question 5
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________ is defined as a clash between individuals arising out of a difference in thought process, attitudes, understanding,
interests, requirements and even sometimes perceptions
Select one:
a. Conflict
b. Friendship
c. Differences
d. Relationships
Clear my choice
Question 6
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______is conflicts between two or more people in any setting; it may be at work or among friends.
Select one:
a. Interpersonal Conflict
b. Intergroup conflict
c. Intragroup conflict
d. Intrapersonal Conflict
Clear my choice
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Question 7
This Type of conflict occurs between different groups within a larger organization or those who do not have the same
overarching goals.
Select one:
a. Intergroup Conflict
c. Intrapersonal Conflict
d. Interpersonal Conflict
Clear my choice
Question 8
Conflict is________
Select one:
a. an unavoidable fact of life
b. sometimes constructive
Clear my choice
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Question 9
Select one:
a. Taking out your anger on someone else
c. Uncertainity
d. inputs
Clear my choice
Question 10
The process which begins when one party percieves that the other party is frustrated or is about to frustrate , with some
concern of his , is known as _______
Select one:
a. Conflict
b. Risk
c. Uncertainity
d. Poor management
Clear my choice
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Question 11
Which of the following is related to interpersonal conflict ? A. Personality Clashes B. Ineffective Communication C. Lack
Of Trust
Select one:
a. Only A & B
b. Only A & C
c. All A,B,C
d. Only A
Clear my choice
Question 12
Select one:
a. Only A & B
b. Only A , B & C
c. Only B & D
d. All A, B C, D
Clear my choice
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Question 13
This conflict occurs between two or more people in a larger organization. It can result from different personalities or
differing perspectives on how to accomplish goals. Interpersonal conflict may even occur without one party realizing
there was ever conflict.
Select one:
a. Individual Conflict
b. Interpersonal Conflict
c. Intrapersonal Conflict
d. Friendship conflict
Clear my choice
Question 14
Select one:
a. compromising
b. competing
c. stonewalling
d. autonomy
Clear my choice
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Question 15
This refers to an internal dispute and involves only one individual. This conflict arises out of your own thoughts,
emotions, ideas, values and predispositions. It can occur when you are struggling between what you “want to do” and
what you “should do.”
Select one:
a. Individual Conflict
b. Interpersonal Conflict
c. Intrapersonal Conflict
d. Friendship conflict
Clear my choice
Question 16
You and your partner have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach
your partner after a brief silence: "I'm sorry I attacked you like that. I got angry and said things I didn't mean." This is an
example of the collaborating tactic called
Select one:
a. integration
b. smoothing
d. confrontation
Clear my choice
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Question 17
Select one:
a. Only A & B
b. Only A & C
c. Only B & C
d. All A,B,C
Clear my choice
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