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    Free Trial Experts (FTE) Onboarding: Start Now

    Uploaded by

    Kareen Bulawit
    FTE or Free Trial Experts are responsible for conducting lessons with students to encourage enrollment. They must adhere to scheduled slots, complete admin tasks, and communicate issues to leads. Slots are automatically plotted, and unbooked slots qualify for guaranteed fees. Daily tasks include sending results, reporting issues, and submitting reports. Incentives include enrollment fees for booked and half rates for unbooked slots. Absence policies depend on notification time. Points of contact are the FT support account and team leads. Protocols require preparation, professional appearance and reliable internet. FAQs address dress codes, backgrounds, leaves, and merch requests.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Free Trial Experts (FTE) Onboarding: Start Now

    Uploaded by

    Kareen Bulawit
    316 views22 pages
    FTE or Free Trial Experts are responsible for conducting lessons with students to encourage enrollment. They must adhere to scheduled slots, complete admin tasks, and communicate issues to leads. Slots are automatically plotted, and unbooked slots qualify for guaranteed fees. Daily tasks include sending results, reporting issues, and submitting reports. Incentives include enrollment fees for booked and half rates for unbooked slots. Absence policies depend on notification time. Points of contact are the FT support account and team leads. Protocols require preparation, professional appearance and reliable internet. FAQs address dress codes, backgrounds, leaves, and merch requests.

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    FTE or Free Trial Experts are responsible for conducting lessons with students to encourage enrollment. They must adhere to scheduled slots, complete admin tasks, and communicate issues to leads. Slots are automatically plotted, and unbooked slots qualify for guaranteed fees. Daily tasks include sending results, reporting issues, and submitting reports. Incentives include enrollment fees for booked and half rates for unbooked slots. Absence policies depend on notification time. Points of contact are the FT support account and team leads. Protocols require preparation, professional appearance and reliable internet. FAQs address dress codes, backgrounds, leaves, and merch requests.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    316 views22 pages

    Free Trial Experts (FTE) Onboarding: Start Now

    Uploaded by

    Kareen Bulawit
    FTE or Free Trial Experts are responsible for conducting lessons with students to encourage enrollment. They must adhere to scheduled slots, complete admin tasks, and communicate issues to leads. Slots are automatically plotted, and unbooked slots qualify for guaranteed fees. Daily tasks include sending results, reporting issues, and submitting reports. Incentives include enrollment fees for booked and half rates for unbooked slots. Absence policies depend on notification time. Points of contact are the FT support account and team leads. Protocols require preparation, professional appearance and reliable internet. FAQs address dress codes, backgrounds, leaves, and merch requests.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 22

    Free Trial

    Experts (FTE)
    Onboarding
    Start Now
    01
    What is FTE?
    FTE | Free Trial Experts
    • Responsible for student enrollment
    • Considered as the platform’s “LIFE-LINE”
    Responsibilities and Expectations

    ● Adhere to the agreed FT schedule


    ● Conduct quality lessons with students for potential enrollment
    ● Complete admin tasks pre and post FT lessons
    ● Keep seamless communication with Team Leads/Admin
    regarding concerns, issues, etc.
    02
    Scheduling
    FTE schedules can be between:
    • FULL TIME
    • PART TIME
    Slots Opening
    ● After choosing to adhere to the schedule provided, the corresponding slots
    will be auto-plotted on your Mypage
    ● Once slots are plotted and tagged as FT Reserved, these slots may not be
    closed unless there is an emergency
    ● Plotting will be done per cut-off
    ● Unbooked slots will be eligible for the guaranteed fee
    ● Slots for FT lessons should not be opened on Mypage
    Regular Lesson Slots FT Reserved Slots
    03
    Daily Procedure
    Admin and other tasks for completion on a daily
    basis
    1 2 3 4 5

    Send TC results 30 Report any Do not leave work


    Send your AC Send EOS Report
    mins. before your technical issues station during
    screenshot to the to your
    first FT slot to the encountered to FT your shift.
    Skype GC (for internal/Team GC.
    Skype GC. Support Skype Anticipate Late
    every timeslot).
    account. Bookings.

    Take note that all FT Lessons should


    have both Lesson Memo and Level
    Assessment to be considered
    “Completed”.
    Lesson Screenshots

    Ensure that the time on your


    desktop is showing.
    Free Trial Lessons
    Kids’ Lessons Adult Lessons
    Post Lesson Lesson Memo
    Post Lesson Lesson Memo

    Part 2
    Complete General Evaluation,
    Suggestion and click SUBMIT.
    Post Lesson Level Assessment
    Post Lesson Level Assessment
    Post Lesson
    Lesson History Tab
    04
    Incentives | Fees
    300Php • Enrollment incentive

    Full rate • Booked FT slots

    Half rate • Unbooked FT slots

    *All incentives and fees will be visible on Mypage, Lesson Fee Summary tab.
    Absences
    Attendance Meter & Regular Lesson should always be considered

    Absence Notification Time Proposal

    12 hours before the lesson 10% of the lesson rate

    12hrs to 1hr before the lesson 20% of the lesson rate

    1hr until the start of the lesson 100% of the lesson rate

    Start of the lesson to end time 200% of the lesson rate

    No Notification 300% of the lesson rate

    *Figures to be updated.
    FT slots replotting
     Contact Teacher Support (Coaches) if your page gets locked because of Regular Lessons. After
    the unlocking, contact your FT Team Lead immediately to open your FT slots.
     Contact your FT Team Lead if your page gets locked because of Free Trial Lessons, they are the
    ones who will open your FT slots after the unlocking.

    Points of contact
     For technical concerns/issues: Contact FT Support Skype account
     For schedule, protocol, teaching related concerns: Contact your FT TEAM LEAD
    • Relevant things we need to remember
    • Directory
    • Checklist

    05
    Protocols
    Things to remember:
    ● Leave request/s must be submitted at least one cut-off in advance.
    ● Never be away from your computer/laptop. Anticipate late bookings.
    ● You can also be booked outside FT shifts. Anticipate late bookings.
    ● ZTPs apply in FT lessons.
    ● Always put your best foot forward. Be prepared and maintain energy.
    ● Have the 51Talk tarp or Digitarp as your background. Avoid clutter.
    ● Always be professional. Wear the 51Talk shirt during your lessons, hair must be neatly
    combed or tied back away from your face. Female teachers should put some powder
    and wear lipstick (avoid garish colors). Male teachers should be clean shaven.
    ● Reliability: Have a back up power supply and ISP.
    ● Maintain constant communications with your Team leads. Other leads can be tapped if
    your leads are not around.
    Questions and clarifications

    06
    FAQs
    FAQs
    1. Will there be a penalty in case of power interruption/internet issues when there are booking /
    reserved FTs? - Waived penalty if this area wide power outage or ISP issue. Normal penalty if not.
    2. Can we open additional regular teaching slots outside FT slots? - Yes
    3. For dress codes, is it a must to wear neckties, blazers and scarves? – 51Talk shirt will be okay
    4. Is Max tarp required, or white with Digitarp will do? – Both are accepted.
    5. How many leaves are allowed in the project? – No limit as long as notification is before the new
    cut-off begins. Max of 2 consecutive leaves or emergency leaves per cut-off. All leave requests
    are subject for approval.
    6. In case of canceled leaves, can I open FT slots myself? - For cancelled leave/s, notify admin/team
    lead so we can identify if the plotted slots are FTR or not.
    7. Is it a requirement to be tagged as Global teacher in FTE? No. The choice is yours, though it is
    recommended to have the tagging. Your Team Lead can have you tagged.
    8. Can we have 51talk merch for the project? Yes. You can forward your requests to your Team
    leads. The merch is free though you need to shoulder the shipping fee.

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