Symmetra LX SYBATT

Symmetra® LX
Operations Guide
For use with Symmetra LX UPS Models:
200 V, 4–8 kVA 200 V, 4–16 kVA

208/240 V, 4–8 kVA 208/240 V, 4–16 kVA
220/230/240 V, 4–8 kVA 220/230/240 V, 4–16 kVA
Symmetra LX
Rack-mount UPS
Symmetra LX
Rack-mount
Extended Run
Symmetra LX
Tower UPS
Symmetra LX
Tower
Extended Run
990-1546A-001 06/2005
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TABLE OF CONTENTS
Chapter 1: Overview ................................................................................................................... 1

PowerView .............................................................................................................................................................1
Keys and Indicators................................................................................................................................................1
Navigation ..............................................................................................................................................................2
Chapter 2: Basic Commands ..................................................................................................... 3

Supply Power to the UPS.......................................................................................................................................3
Set the Correct Output Voltage ..............................................................................................................................4
Supply Power to the Load Equipment ....................................................................................................................4
Turn Off UPS Output Power and Load Equipment.................................................................................................5
Bypass Operation...................................................................................................................................................5
Language Setting ...................................................................................................................................................7
Language Setting (continued)………………………………………………………………………………………………8
Chapter 3: Menu Commands ..................................................................................................... 9

Accessories Menu..................................................................................................................................................9
Control Menu..........................................................................................................................................................9
Display Menu .......................................................................................................................................................10
Diagnostics Menu.................................................................................................................................................11
Help Menu............................................................................................................................................................11
Logging Menu ......................................................................................................................................................11
Logging Menu (continued) ...................................................................................................................................12
Status Menu .........................................................................................................................................................12
Setup Menu..........................................................................................................................................................13
Setup Menu (continued).......................................................................................................................................14
Chapter 4: Troubleshooting..................................................................................................... 15
Chapter 5: Service .................................................................................................................... 21

APC Contact Numbers and Support ....................................................................................................................21
Battery Replacements Kits and Battery Recycling ...............................................................................................21

CHAPTER 1: OVERVIEW
Overview
This manual provides an overview of operations for the Symmetra® LX and Extended Run Cabinet, including detailed
explanations of monitoring, control, and configuration through the PowerView user interface.
Illustrations are representative. Your unit and configuration, including components and optional APC equipment, may
vary from those depicted in this document. Manuals may be accessed through the APC Web site, www.apc.com.
PowerView
PowerView contains an alphanumeric

display, navigation keys, status indicators,
and an audible alarm.
The tables below describe the status

indicators and navigation keys.
Keys and Indicators
Status Indicator Color Status
LOAD ON Green The UPS is supplying power to the load and is operating in one of the
following modes: On-Line, On-Battery, Command-Bypass, or
Maintenance.
ON BATT Yellow A mains power failure has occurred, and the battery modules are
supplying power to the load equipment.
BYPASS Yellow Power to the load is being supplied directly by the mains power source.
The UPS is removed from the circuit.
FAULT Red The UPS has detected an internal fault condition. An alarm message will
appear on the PowerView display.
Navigation Keys Name Sound Function
Up Short beep Moves the selection arrow upward.
Down Short beep Moves the selection arrow downward.
ESC Escape Short beep Exits the current screen and returns to the previous
screen.
Programming mode only: When pressed until a short
beep (up to one second) occurs, it exits the
programming mode.
1
CHAPTER 1: OVERVIEW
Navigation Keys Name Sound Function
? Help Short beep Opens context-sensitive help.
Enter Short beep Opens the selected menu item or setting.
ESC + ? + Escape + Help Two short When pressed simultaneously for about one second,
+ Enter beeps resets the PowerView RM interface.
One long beep When pressed simultaneously for about three

seconds, puts the interface in programming mode for
installing new language program files.
Navigation
The normal display on the PowerView is the monitoring screen shown below. A snapshot of the UPS status is
provided. Pressing ‘Esc’ multiple times will always allow return to this display.
Chrg 100%........
Load 20%.......
206Vin 208Vout 60Hz
Runtime: 0hr 27min
From the monitoring screen, press ‘Esc’ to get to the Main Menu.
Control Logging
Status Display
>Setup Diags
Accessories Help
The Main Menu provides access to each of the different function groups provided below. Use the navigation keys
to select the desired group. Chapter 3: Menu Commands in this manual provides detailed descriptions of each
functional group and its associated commands.
Menu Description
Control Provides power control commands, such as Load ON and Load OFF.
Status Displays information regarding load, battery and power modules, voltage, and electrical
current.
Setup Allows the user to customize the UPS functionality.
Accessories Allows monitoring of installed APC accessories, if these are present.
Logging Provides ability to log system events.
Display Allows configuration of PowerView display settings.
Diagnostics Provides detailed information useful in troubleshooting the system.
Help Provides access to help information.
2
CHAPTER 2: BASIC COMMANDS
Basic Commands
Supply Power to the UPS

This procedure supplies power to the Symmetra LX and does not supply power to the equipment connected to
the UPS.
1. Turn ON the AC utility power to the UPS
2. Switch ON the circuit breakers for all connected equipment.
a. If connected equipment is hardwired, check that the output circuit breakers in the distribution panel are
turned ON.
b. If connected equipment is plugged into the UPS ! , check that each UPS PDU output circuit breaker "
is switched ON.
3. Switch ON the UPS input circuit breaker # .
4. Turn ON the UPS system enable switch $ .
To start the UPS when there is no AC utility power present, press and hold either of the cold start
buttons % for four seconds.
5. After initialization, the monitoring screen appears, providing a view of operating parameters.
Chg100%
Load 000%
220 Vin 000 Vout 60Hz
Runtime: 00hr 30min
3
Set the Correct Output Voltage
1. Press the ‘Esc’ button until the Main Menu appears. Use the up and down arrow keys to choose ‘Setup’, and
ENTER to select.
Control Logging
Status Display
>Setup Diags
Accessories Help
2. Use the arrow keys and ENTER to select ‘Other’.
Settings: Alarms
Shutdown Bypass
Defaults Copy
Output Freq >Other
3. If the output voltage is not correct for your application, use the arrow keys, and ENTER to select ‘Output’. The
cursor will move to the voltage field, as the up and down arrows scroll through available choices. Choose the
desired voltage setting and press ENTER to select.
Self Test: Enabled

UPS ID: UPS_IDEN
Vout Reporting: AUTO
>Output: 208V
Supply Power to the Load Equipment

The Symmetra LX must be turned on before executing this procedure.
1. Press ‘Esc’ until the Main Menu appears. Use the arrow keys to choose ‘Control’ and ENTER to select.
>Control Logging
Status Display
Setup Diags
Accessories Help
2. Use the arrow keys to choose ‘Turn UPS Output On’ and ENTER to select. NOTE: You must scroll to a
second page of choices.
Graceful Turn Off

Start Runtime Cal
>Turn UPS Output On
3. Confirm choice by selecting ‘YES’.
Confirm:
Turn UPS On
CANCEL
>YES, Turn UPS On
4. There will be clicking sounds and this message will appear. NOTE: You may be given one or more override
warnings. Answer these by selecting ‘Start Now’.
UPS HAS BEEN COMMANDED

TO TURN LOAD POWER ON
4
5. In approximately 90 seconds, the green Load On indicator will illuminate and this message will appear.
UPS LOAD IS ON
Press any key…
Turn Off UPS Output Power and Load Equipment

1. Press ‘Esc’ until the Main Menu appears.
>Control Logging
Status Display
Setup Diags
Accessories Help
2. Scroll down and select the ‘Turn UPS Output Off’ command.
Graceful Turn Off

Start Runtime Cal
>Turn UPS Output Off
Confirm:
Turn UPS Off
NO, ABORT
>YES, Turn UPS OFF
You will hear some clicking sounds and see the following message.
UPS HAS BEEN

COMMANDED TO TURN
LOAD POWER OFF
In approximately 90 seconds, you will see the following message and the green Load On status indicator will
be OFF.
The output is now off.
UPS LOAD IS OFF
Press any key…
4. To fully remove power from the UPS, turn OFF the system enable switch, and open the input circuit breaker.
Bypass Operation
The bypass operation can be performed manually, using the maintenance bypass switch, or automatically, using
the PowerView to issue commands.
• In either bypass mode, the utility and circuit breakers must be turned on.
• The UPS must remain functional to stay in command bypass mode. Put the UPS in maintenance
bypass before turning off the system enable switch, or removing both intelligence modules.
5
Command Bypass
Command Bypass requires utilization of the commands on the PowerView display. This mode is used to bypass
the UPS electronics and directly supply power to the load.
Follow the steps below to directly connect the output power of the UPS to the branch circuit (mains) using the
command bypass mode.
1. Use ‘Esc’ to view the Main Menu, and select ‘Control’.
>Control Logging
Status Display
Setup Diags
Accessories Help
2. Scroll down and select the ‘UPS into Bypass’ command.
>UPS into Bypass

Do Self Test
Simulate Power Fail
Graceful Reboot !
Confirm:
UPS into Bypass
NO, ABORT
>YES, UPS into Bypass
You will see the following message. The green Load On and yellow Bypass status indicators will be on as
well.
UPS IS BYPASSED
Press any key…
Maintenance Bypass
Maintenance Bypass is used to manually bypass the UPS and directly supply power to the load while the input
circuit breaker is turned ON.
Follow the steps below to directly connect the output power of the UPS to the branch circuit (mains) using the
maintenance bypass mode.
1. Check that the input circuit breaker is turned ON.
2. Turn ON the maintenance bypass switch.
6
Language Setting
The factory default language of the user interface is English. You can change the language by downloading new
firmware into the PowerView. French, German, Italian, and Spanish are available on the enclosed CD. Visit the
APC web site at http://www.apc.com for multilingual product documentation and firmware language support.
Illustrations are representative. Your configuration may be different from the models shown in this procedure.
To change the user interface language, perform the following steps.
1. Grab onto the door tabs !, gently pull forward, and then up to remove the door.
2. Remove the PowerView display by removing the screws " and display from the frame.
3. Remove the screws # securing the display bracket to the PowerView.
4. Disconnect the UPS cable $ from the RJ-45 port on the PowerView.
5. Connect the programming cable % (included) between the PowerView and the UPS cable.
• Attach the RJ-45 connector to the port on the rear of the PowerView.
• Connect the female DB-9 connector of the programming cable to a serial port on the computer.
• The computer must have internet access to download languages.
• Attach the UPS cable to the female RJ-45 connector on the programming cable.
7
Language Setting (continued)
6. Locate the language program file to be downloaded into the UPS.

See the APC website at http://www.apc.com/support and download the desired language.
7. Place the PowerView in programming mode simultaneously pressing the three keys on the right (‘Esc’,
‘Help’, and ‘ENTER’) for approximately three seconds, until the PowerView emits a long beep.
• The LCD will display the Programming screen.
• To leave the Programming screen before starting a file transfer (Step 6), press ‘ESC’ until the beep
(about one second).
8. Start HyperTerminal or another terminal emulation program on the computer.

• Set the communication parameters to 8 bits, no parity, no flow control, 1 stop bit, and 19,200 bps.
• After establishing a connection, use the Xmodem protocol to transfer the language program file from
PowerView.
• When the file transfer is complete, the PowerView will reset itself and display the Start-Up screen in
the new language.
9. If the file transfer fails, PowerView will reset itself. Retry the file transfer by repeating Step 6 and Step 7.
10. Quit the terminal session.
11. Disconnect the programming cable on the PowerView RJ-45 port.
12. Connect the UPS cable to the PowerView RJ-45 port.
13. Install the display bracket to the rear of the PowerView by securing the two screws to the display.
14. With two hands, grip the display and gently snap the tabs onto the frame.
15. Secure the PowerView display by tightening the two screws to the UPS frame.
8
CHAPTER 3: MENU COMMANDS
Menu Commands
The following sections describe the details of each command. Commands are organized according to the menu
hierarchy in the PowerView.
Accessories Menu
The Accessories Menu allows you to monitor APC accessories if they are installed. The PowerView must be
connected to the computer interface port at the back of the UPS frame in order to monitor internal accessories.
Control Menu
Use the Control Menu and its submenus to control power flows to and from the UPS.
Menu Item Function
Turn UPS Output Controls the delivery of output power to the connected equipment.
On/Off
Do Self Test Initiates a system of self-testing and diagnostics. An error message is displayed when a
problem is detected.
Simulate Power Simulates a power failure/return to test the server recognition of the failure event.
Fail(ure)
Graceful Reboot Initiates a signal for the server to shutdown. After user-defined “Low-Battery Duration” plus
“Shutdown Delay,” the output power is switched off for the duration of the user-defined
“Return Delay.” The output power is then switched on again. See Setup-Shutdown to set
these time delays.
PowerChute software must be used on the server for proper shutdown.
Graceful Turn Off Initiates a signal for the server to shut down. After the user-defined “Low-Battery Duration”
plus “Shutdown Delay,” the output power is switched off. Use Setup-Shutdown to set these
times.
PowerChute software must be used on the server for it to be properly shutdown.
Start/Stop Runtime Calculates an accurate battery runtime measurement. Delivers load output power from
Cal(ibration) battery source. Discharges battery to 25% of capacity. Battery capacity must be at 100% to
execute this test.
UPS into/out of Controls the bypass function. When in bypass mode, power is delivered directly from the
Bypass utility source to load equipment.
9
Display Menu
The Display Menu allows the user to customize the PowerView display.
Display Function Options
Date/Time Sets the correct date and time. Date: dd-mmm-yyyy

Ex:11-Aug-2003
Time: hh:mm:ss
Ex: 21:36:10
Protects against unauthorized

Password
configuration changes.
Valid characters include:

Password Sets a password. A–Z, or 0–9
Type ‘_’ to complete.
1, 2, 5, 10 (default); 30 minutes;
Timeout Sets the inactivity timer.
1, 2, or 4 Hours; or Forever
Puts password into effect. Prevents

Invalidate unauthorized changes to the UPS
configuration.
Displays PowerView model number,

Information serial number, date of manufacture, and
revision information.
Beeper Sets audible alarm (beeper) criteria.
At UPS Not used with the UPS.
Power Failure,
Sets parameters for the audible alarm in
At Display Power Failure + 30 seconds,
the PowerView.
Low Battery, or Never
Volume Sets audible alarm volume. Off, Low (default), Medium, or High
Sets sound when pressing display

Click On (default), Off
buttons.
Contrast Sets LCD screen contrast. 0, 1, 2, 3, 4, 5, 6, or 7
Customizes the information displayed on Use factory defaults when

Config
the Startup screen. possible.
10
Diagnostics Menu
The Diagnostics Menu provides useful information for troubleshooting.
Menu Item Function
Fault and Diagnostics Displays current system fault and diagnostic information of that fault.
(Main) Intelligence Module Displays detailed intelligence module status and information.
Redundant Intelligence
Displays detailed redundant intelligence module status and information.
Module
Power Modules Displays detailed power module status and information.
Batteries Displays detailed battery module status and information.
Help Menu
To access PowerView online help screens, press the ‘Scroll Up’ and ‘Scroll Down’ keys simultaneously to access
context sensitive help.
Logging Menu
The Logging Menu allows the user to customize the UPS log.
Menu Item Function
Logs the most recent 64 events. Point to an entry and press ‘ENTER’ for
View Log
more information on that event.
Records the total number of transfers to battery, low battery, faults, and
View Statistics
on-battery runtime events.
Allows different types of events to be included or excluded from the log.

Configure Logging Event types include Power Events, UPS Controls, UPS Faults, and User
Activity.
Power Events On (default), Off
UPS Control
UPS Faults
User Activity
Measure UPS Events
11
Logging Menu (continued)
Menu Item Function
List Event Groups Lists the specific events in each group.
Power Events
UPS Control Events
User Activities
UPS Fault Events
Measure UPS Events
Clear Log Clears the view log. Does not clear the active event lists.
Status Menu
The Status Menu displays load, battery/power module, voltage, and electrical current information.
Menu Item Function
Ø Vin Vout Iout Displays input voltage(s), output voltage(s), and output current information.
% load assuming
Compares the current load to the total capacity of all power modules.
no redundancy
% load allowing for Compares the current load to the total capacity of all power modules, except the power
n+ redundancy modules that are set aside by the “Fault Tolerance” alarm threshold. For example, if there
are four power modules installed, and the fault tolerance alarm threshold is set to “1,” this
percentage of load uses only three power modules for the calculation. See Setup-Alarms to
set the redundancy level.
Frequencies Displays the measured input and output frequencies.
Battery Status
Displays battery module capacity, runtime, and status information.
Screen
Power Module
Displays power module capacity, fault tolerance, and status information.
Status Screen
Alarm Thresholds
Displays the user-defined alarm settings. See Setup-Alarms to set these alarm thresholds.
Status Screen
Miscellaneous Displays the summary result Self-Test, Last System Transfer, Operating Mode, and status
Status Screen of intelligence and redundant intelligence modules.
12
Setup Menu
The Setup Menu allows the user to customize the UPS functionality.
Menu Item Function Options
Sets the shutdown parameters in the event of a None

Shutdown
utility power failure.
Low Batt(ery) Sets the number of minutes an audible alarm 2 (default), 5, 7, 10, 12, 15,
Dur(ation) sounds before the UPS shuts down due to battery 18, or 20 minutes
exhaustion.
Shutdown Delay Sets the additional runtime for computer issuing 0, 20 (default), 60, 120, 240,
shutdown command if it needs additional time to 480, 720, or 960 seconds
shut itself down.
Return Delay Sets the delay interval that allows utility power to 0 (default), 20, 60, 120, 240,
stabilize before the system goes back online after a 480, 720, or 960 seconds
utility power failure.
Return Battery Sets the minimum battery capacity necessary 0 (default), 15, 25, 35, 50,
Capacity before repowering the load when returning from an 60, 75, or 90 seconds
extended utility power failure.
Defaults Sets all settings to factory defaults.
Output Freq(uency) The UPS output will phase lock to the input within 50 ±3 Hz, 50 ± 0.1 Hz, 60 ±
this range. 3 Hz, 60 ± 0.1 Hz, Full range
tracking
13
Setup Menu (continued)
Menu Item Function Options
Alarms Sets the alarm thresholds. None
Redundancy An audible alarm sounds if the redundancy falls 0 (default), 1, or 2

below this level.
Load An audible alarm sounds when the load exceeds Never (default), 1, 2, 3, 4, 5,
this limit. (Upper value is limited by the maximum 6, 7, 8, 9, 10, or 12 kVA
power of the UPS.)
Runtime An audible alarm sounds if the available runtime 0:0 (default),5m, 10m, 15m,
falls below this level (Hours:min). 30m, 45m,1h, 2h, 3h, 4h, 5h,
6h, 7h, or 8h
Bypass If the UPS fails and the input voltage or line Go to Bypass or
frequency is outside of normal range, this option Drop Load
allows the user to choose Bypass mode, or drop the
load.
Copy Select the configuration that you wish to move UPS Options include:
data into or out of, and then select the direction that Configuration Number, from
you wish to move the data. UPS to Display, and from
Note: Copying data between different voltage Display to UPS.
versions may not yield optimum results. The output Copy command definition
voltage selection should be reviewed by the user. found in Powerview manual,
Copying between different product lines may leave 990-0142, page 11.
some parameters in the target UPS set to factory
defaults, especially when copying from a product
with lesser capability.
Other Remaining user-defined settings.
Self Test The UPS can automatically test itself at this user- At Power On, 7 days,
specified interval. 14 days (default) , or
Disabled
UPS ID Assigns an eight-character text string to a system.
Output Sets output voltage. Selection depends upon US/JAPAN:

system configuration. 200 V, 208 V, 240 V
INTERNATIONAL:
220 V, 230 V, 240 V
Vout Reporting Reports the most significant output voltage. Auto
14
CHAPTER 4: TROUBLESHOOTING
Troubleshooting
The PowerView reports various messages on the display, including alarm status and changes in system
configuration. This section lists all the PowerView display messages, the reason for the message, and the
appropriate corrective action.
Contact APC Technical Support Staff for assistance with complex UPS problems. Refer to the APC Web site
at http://www.apc.com for a location near you.
Messages may occur simultaneously. If this happens, be sure to review all of the messages for a better
understanding of the system condition.
Condition PowerView Message Reason Corrective Action
Start-Up #Pwr modules changed At least one power module has No corrective action
since last ON. been added or removed from the necessary. Proceed with the
UPS since the last time the Pwr start-up.
ON command was issued.
#Batteries changed since At least one battery module has

last ON. been added or removed from the
UPS since the last time the Pwr
ON command was issued.
No Redundant There is no redundant intelligence Proceed with the start-up or

Intelligence Module (IM). module installed and working. abort the start-up and install a
new IM.
Note: Without two functioning
IMs, there is no redundancy in
the event of an IM failure.
Batt capacity less than The battery capacity of the UPS is Option 1: Abort the start-up
Return Batt Cap. less than the user-specified and allow batteries to
minimum battery capacity required recharge.
to turn on the load. Option 2: Continue start-up,
with less than minimum
battery capacity.
Input Freq outside The input frequency to the UPS is Option 1: Improve the
configured range. outside the configured range. The frequency of the incoming
output frequency will not voltage.
synchronize with the input Option 2: Widen the range of
frequency. Normal bypass is not the acceptable incoming
available. The system will start on- frequency with the
battery. PowerView.
(Startup>Setup>OuputFreq)
Option 3: Proceed with start-
up. Normal bypass is not
available and system may
start on battery power.
15
Start-Up AC adequate for UPS but The UPS will function on-line with Option 1: Improve the
(continued) not for bypass. the input voltage. But, in the event incoming voltage.
that bypass is required, the input Option 2: Proceed with start-
voltage is not adequate to power up. Normal bypass is not
the load equipment. available.
Low/No AC input, start-up Input voltage is not adequate to Option 1: Abort start-up until
on battery. start the UPS. If start-up acceptable input voltage is
continues, the UPS will function present.
from battery. Option 2: Proceed with start-
up. Battery will be discharged.
General # of batteries increased. At least one battery module has No corrective action is
Status been added to the system. necessary.
# of batteries decreased. At least one battery has been

removed from the system.
# of Pwr Modules At least one power module has

increased. been added to the system.
Intelligence Module An intelligence module has been

inserted. installed in the lower IM slot.
Intelligence Module An intelligence module has been

removed. removed from the lower IM slot
Redundant Intelligence An intelligence module has been

Module inserted. installed in the upper IM slot.
Redundant Intelligence An intelligence module has been

Module removed. removed from the upper IM slot.
# of External Battery At least one external battery

Cabinets increased. cabinet has been connected to the
frame.
# of External Battery At least one external battery

Cabinets decreased. cabinet has been disconnected
from the UPS.
Redundancy Restored. Power module redundancy loss

occurred and was restored. Either
additional modules have been
installed or the load has been
reduced.
16
General Redundancy Restored. Power module redundancy loss No corrective action

Status occurred and was restored. necessary.
(continued) Additional modules have been
installed or the load has been
reduced.
Load is No Longer above The load exceeded the load alarm

Alarm Threshold. threshold. The situation has been
corrected by a load decrease or
threshold increase.
Min Runtime restored. The system runtime dropped

below the configured minimum
runtime and was restored.
Additional battery modules were
installed, the existing battery
modules were recharged, the load
was reduced, or the threshold was
raised.
Module Bad Battery Module. A battery module has failed and Refer to module installation in
Failure requires replacement. the Symmetra LX Physical
Installation Guide.
Bad Power Module. A power module has failed and
requires replacement.
Intelligence Module is The intelligence module in the

installed and failed. lower IM slot has failed.
Redundant Intelligence The intelligence module in the

Module is installed and upper IM slot has failed.
failed.
Threshold Load is above kVA alarm The load has exceeded the user- Option 1: Reduce the load.
Alarm threshold. specified load alarm threshold. Option 2: Use the PowerView
interface to raise the alarm
threshold.
Redundancy has been The UPS no longer detects Option 1: If possible, install
lost. redundant power modules. The additional power modules.
power module(s) failed or the load Option 2: Decrease the load.
increased.
Option 3: Disable the
redundancy alarm by setting
redundancy to zero.
(Startup>Setup>Alarms>
Redundancy>Zero)
17
Threshold Redundancy is below Actual power module redundancy Option 1: If possible, install
Alarm alarm threshold. has fallen below the user-specified additional power modules.
(continued) redundancy alarm threshold. The Option 2: Decrease the load.
power module(s) failed or the load
has increased. Option 3: Use the PowerView
to decrease the redundancy
alarm threshold.
Redundancy)
Runtime is below alarm The predicted runtime is lower Option 1: Allow the battery
threshold. than the user-specified for the modules to recharge.
minimum runtime alarm threshold. Option 2: If possible, increase
The battery capacity has the number of battery
decreased or the load has modules.
increased.
Option 3: Decrease the load.
Option 4: Use the PowerView
to decrease the minimum
runtime alarm threshold.
Runtime)
Bypass Bypass is not in range The frequency and/or voltage are Option 1: Decrease the
(either freq or voltage). out of acceptable range for sensitivity to input frequency.
bypass. This message occurs (Startup>Setup>OutputFreq)
when the UPS is online and the Option 2: Correct input
bypass mode is unavailable. The voltage to provide acceptable
system may start on-battery. voltage and/or frequency.
Bypass contactor stuck in The UPS is positioned in the Call your contract service
bypass position. bypass position and cannot go on- provider or APC Technical
line. Support.
Bypass contactor stuck in The UPS is positioned in the on-

on-line position. line position and cannot go to
bypass.
UPS in bypass due to The UPS has transferred to

internal fault. bypass mode because a fault has
occurred.
UPS in bypass due to The load exceeded the system Option 1: Decrease the load.
overload. power capacity. The UPS has Option 2: If possible, add
switched to bypass mode. power modules to the system.
System is in Maintenance The UPS is in bypass because the No corrective action

Bypass. maintenance bypass switch is in necessary.
the on position.
18
General Fault On Battery. The UPS is in the on-battery No corrective action is

mode. The battery modules are necessary.
being discharged. Note: The runtime duration is
limited. Prepare to shutdown
the UPS and the load
equipment, or restore
incoming voltage.
Need Bat Replacement. One or more battery modules are Refer to module replacement
in need of replacement. procedure.
UPS Fault. A fault has occurred in a power Call your contract service
module. The UPS Fault message provider or APC Technical
always occurs when there is a bad Support.
power module failure message.
Shutdown or unable to The UPS has shutdown because Option 1: Reduce the load to
transfer to Batt due to an overload occurred and bypass eliminate overload.
overload. is not available. Option 2: If possible, add
power modules to eliminate
overload.
Option 3: Replace failed
power modules to eliminate
overload.
Note: If bypass is not
available because of a power
failure, wait for power to be
restored. If there is a utility
problem, have it corrected.
Load Shutdown from The UPS shut the load down while Correct the input voltage
Bypass. Input Freq/Volts it was on bypass due to the input problem.
outside limits. power going out of the acceptable
range.
Fault, Battery Charger The battery charger in one or Refer to module replacement
Failure. more power module(s) failed. procedure.
Fault, Bypass Relay The bypass relay has Call your contract service
Malfunction. malfunctioned. provider or APC Technical
Support.
Fault, Internal Temp The temperature of one or more Replace the overheated
exceeded normal limits. battery modules is too hot. module. Refer to module
replacement procedure.
19
General Fault Input circuit breaker The input circuit breaker on the Option 1: If this occurs in
(continued) tripped open. UPS tripped open. Input voltage is conjunction with an overload
disconnected from the UPS. condition, decrease the load
and reset the breaker.
Option 2: If no overload
condition exists, reset the
breaker. If the breaker trips
open again, call contract
service provider or APC
Technical Support.
System level fan failed. A cooling fan in the UPS frame Call contract service provider
failed. or APC Technical Support.
The Redundant The intelligence module in the Replace the intelligence

Intelligence Module (IM) lower IM slot has failed or is not module. Refer to module
is in control. installed. The intelligence module replacement procedure.
in the upper IM slot is managing all
activity.
IIC inter-module The communications between the Call contract service provider
communications failed. MIM and at least one other module or APC Technical Support.
failed.
20
CHAPTER 5: SERVICE
Service
If the UPS requires service, do not return it to the dealer. Follow these steps:
1. Review the problems discussed in the Troubleshooting chapter to eliminate common problems.
2. Verify that the circuit breakers have not tripped. A tripped circuit breaker is the most common UPS
problem.
3. If the problem persists, call customer service or visit the APC Web site at http://www.apc.com .
• Note the model number of the UPS, the serial number, and the date purchased. A technician will
ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible,
the technician will issue a Returned Material Authorization Number (RMA#).
• If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4. Pack the UPS in its original packaging. If the original packing is not available, ask customer
service about obtaining a new set. Visit the APC web site for customer support telephone
numbers.
5. Pack the UPS properly to avoid damage in transit. Never use polystyrene beads for packaging.
Damage sustained in transit is not covered under warranty.
6. Mark the RMA# on the outside of the package.
APC Contact Numbers and Support

Visit the APC Web site for contact numbers and support at http://www.apc.com.
Battery Replacements Kits and Battery Recycling

See your dealer or visit the APC web site at http://www.apc.com for information on battery replacement kits and
battery recycling. If returning used batteries to APC for recycling, ship used batteries in the battery replacement
packing material.
Entire contents copyright 2005 by American Power Conversion Corporation. All rights reserved. Reproduction in
whole or in part without permission is prohibited.
APC, the APC logo, Symmetra, InfraStruXure, Smart-UPS, and PowerChute are registered trademarks of American
Power Conversion Corporation. All other trademarks are the property of their respective owners.
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Chapter 1: Overview ................................................................................................................... 1

Chapter 2: Basic Commands ..................................................................................................... 3

Chapter 3: Menu Commands ..................................................................................................... 9

Chapter 5: Service .................................................................................................................... 21

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PowerView contains an alphanumeric

The tables below describe the status

Keys and Indicators

Status Indicator Color Status

Navigation Keys Name Sound Function

Up Short beep Moves the selection arrow upward.

Down Short beep Moves the selection arrow downward.

Navigation Keys Name Sound Function

? Help Short beep Opens context-sensitive help.

Enter Short beep Opens the selected menu item or setting.

One long beep When pressed simultaneously for about three

Setup Allows the user to customize the UPS functionality.

Accessories Allows monitoring of installed APC accessories, if these are present.

Logging Provides ability to log system events.

Display Allows configuration of PowerView display settings.

Diagnostics Provides detailed information useful in troubleshooting the system.

Help Provides access to help information.

Supply Power to the UPS

1. Turn ON the AC utility power to the UPS

2. Switch ON the circuit breakers for all connected equipment.

3. Switch ON the UPS input circuit breaker # .

4. Turn ON the UPS system enable switch $ .

Set the Correct Output Voltage

2. Use the arrow keys and ENTER to select ‘Other’.

Self Test: Enabled

Supply Power to the Load Equipment

Graceful Turn Off

3. Confirm choice by selecting ‘YES’.

UPS HAS BEEN COMMANDED

Turn Off UPS Output Power and Load Equipment

Graceful Turn Off

3. Confirm choice by selecting ‘YES’.

UPS HAS BEEN

The output is now off.

UPS LOAD IS OFF

Press any key…

1. Use ‘Esc’ to view the Main Menu, and select ‘Control’.

2. Scroll down and select the ‘UPS into Bypass’ command.

>UPS into Bypass

3. Confirm choice by selecting ‘YES’.

Press any key…

1. Check that the input circuit breaker is turned ON.

2. Turn ON the maintenance bypass switch.

To change the user interface language, perform the following steps.

3. Remove the screws # securing the display bracket to the PowerView.

6. Locate the language program file to be downloaded into the UPS.

8. Start HyperTerminal or another terminal emulation program on the computer.

Menu Item Function

Display Function Options

Date/Time Sets the correct date and time. Date: dd-mmm-yyyy

Protects against unauthorized

Valid characters include: