User Guide

User Guide
© Copyright 2014 Hewlett-Packard Product notice Software terms

Development Company, L.P.
This user guide describes features that are By installing, copying, downloading, or
Bluetooth is a trademark owned by its common to most models. Some features otherwise using any software product
proprietor and used by Hewlett-Packard may not be available on your computer. preinstalled on this computer, you agree to
Company under license. Intel is a be bound by the terms of the HP End User
trademark of Intel Corporation in the U.S. Not all features are available in all editions License Agreement (EULA). If you do not
and other countries. Microsoft and Windows of Windows. This computer may require accept these license terms, your sole
are U.S. registered trademarks of the upgraded and/or separately purchased remedy is to return the entire unused
Microsoft group of companies. hardware, drivers and/or software to take product (hardware and software) within 14
full advantage of Windows functionality. Go days for a full refund subject to the refund
The information contained herein is subject to http://www.microsoft.com for details. policy of your seller.
to change without notice. The only
warranties for HP products and services are To access the latest user guide, go to For any further information or to request a
set forth in the express warranty statements http://www.hp.com/support, and select your full refund of the price of the computer,
accompanying such products and services. country. Select Drivers & Downloads, and please contact your seller.
Nothing herein should be construed as then follow the on-screen instructions.
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2014
Document Part Number: 781560-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Welcome ........................................................................................................................................................... 1
Finding information ............................................................................................................................... 2
2 Getting to know your computer ......................................................................................................................... 4

Right ..................................................................................................................................................... 4
Left ....................................................................................................................................................... 6
Display .................................................................................................................................................. 7
Top ....................................................................................................................................................... 8
TouchPad ............................................................................................................................ 8
Lights ................................................................................................................................... 9
Buttons, speakers, and fingerprint reader (select models only) ......................................... 10
Keys ................................................................................................................................... 12
Bottom ................................................................................................................................................ 13
Front ................................................................................................................................................... 15
3 Connecting to a network ................................................................................................................................. 16

Connecting to a wireless network ....................................................................................................... 16
Using the wireless controls ................................................................................................ 16
Using the wireless button .................................................................................. 16
Using operating system controls ....................................................................... 17
Using a WLAN ................................................................................................................... 17
Using an Internet service provider .................................................................... 17
Setting up a WLAN ............................................................................................ 18
Configuring a wireless router ............................................................................ 18
Protecting your WLAN ....................................................................................... 18
Connecting to a WLAN ...................................................................................... 19
Using Bluetooth wireless devices (select models only) ..................................................... 19
Connecting to a wired network ........................................................................................................... 20
Connecting to a local area network (LAN) ......................................................................... 20
v
4 Navigating using the keyboard, touch gestures and pointing devices ............................................................ 21
Using pointing devices ....................................................................................................................... 21
Setting pointing device preferences ................................................................................... 21
Using the TouchPad and gestures .................................................................................... 21
Turning the TouchPad off and on ...................................................................... 22
Tapping ............................................................................................................. 22
Scrolling ............................................................................................................ 23
2-finger pinch zoom ........................................................................................... 23
2-finger click ...................................................................................................... 24
Using the keyboard ............................................................................................................................ 25
Using Windows shortcut keys ............................................................................................ 25
Identifying the hot keys ...................................................................................................... 25
Using the action keys ......................................................................................................... 25
Using keypads ................................................................................................................... 26
Using the integrated numeric keypad ................................................................ 27
Using an optional external numeric keypad ...................................................... 27
5 Multimedia ....................................................................................................................................................... 28
Using the media activity controls ........................................................................................................ 28
Audio .................................................................................................................................................. 28
Connecting speakers ......................................................................................................... 28
Adjusting the volume ......................................................................................................... 28
Connecting headphones and microphones ....................................................................... 29
Checking audio functions on the computer ........................................................................ 29
Webcam (select models only) ............................................................................................................ 30
Video .................................................................................................................................................. 30
VGA ................................................................................................................................... 30
HDMI .................................................................................................................................. 31
Configuring audio for HDMI ............................................................................................... 32
6 Power management ........................................................................................................................................ 33

Shutting down (turning off) the computer ........................................................................................... 33
Setting power options ......................................................................................................................... 34
Using power-saving states ................................................................................................. 34
Intel Rapid Start Technology (select models only) ............................................ 34
Initiating and exiting Sleep ................................................................................ 34
Enabling and exiting user-initiated Hibernation ................................................. 35
Using the power meter and power settings ....................................................... 35
Setting password protection on wakeup ........................................................... 35
Using battery power ........................................................................................................... 36
vi
Finding additional battery information ............................................................... 36
Using Battery Check ......................................................................................... 37
Displaying the remaining battery charge ........................................................... 37
Maximizing battery discharge time .................................................................... 37
Managing low battery levels .............................................................................. 37
Identifying low battery levels ............................................................. 37
Resolving a low battery level ............................................................ 38
Inserting or removing the battery ...................................................................... 38
Inserting a battery ............................................................................. 38
Removing a battery .......................................................................... 38
Conserving battery power ................................................................................. 39
Storing a user-replaceable battery .................................................................... 39
Disposing of a user-replaceable battery ............................................................ 39
Replacing a user-replaceable battery ............................................................... 40
Using external AC power ................................................................................................... 40
Testing an AC adapter ...................................................................................... 40
7 External cards and devices ............................................................................................................................. 42

Using memory card readers ............................................................................................................... 42
Inserting a memory card .................................................................................................... 42
Removing a memory card .................................................................................................. 42
Using a USB device ........................................................................................................................... 43
Connecting a USB device .................................................................................................. 44
Removing a USB device .................................................................................................... 44
Using optional external devices .......................................................................................................... 44
Using optional external drives ............................................................................................ 45
8 Drives .............................................................................................................................................................. 46
Handling drives ................................................................................................................................... 46
Using hard drives ............................................................................................................................... 46
Intel Smart Response Technology (select models only) .................................................... 47
Removing or replacing the service door ............................................................................ 47
Removing the service door ............................................................................... 47
Replacing the service door ................................................................................ 48
Replacing or upgrading the hard drive ............................................................................... 49
Removing the hard drive ................................................................................... 49
Installing a hard drive ........................................................................................ 51
Replacing a drive in the upgrade bay ................................................................................ 51
Replacing an optical drive ................................................................................. 51
Improving hard drive performance ..................................................................................... 53
Using Disk Defragmenter .................................................................................. 53
vii
Using Disk Cleanup ........................................................................................... 54
Using HP 3D DriveGuard (select models only) .................................................................. 54
Identifying HP 3D DriveGuard status ................................................................ 54
9 Security ........................................................................................................................................................... 55
Protecting the computer ..................................................................................................................... 55
Using passwords ................................................................................................................................ 55
Setting passwords in Windows .......................................................................................... 56
Setting passwords in Computer Setup .............................................................................. 57
Managing an administrator password in Computer Setup ................................................. 57
Entering an administrator password in Computer Setup ................................... 58
Using antivirus software ..................................................................................................................... 58
Using firewall software ....................................................................................................................... 59
Installing critical security updates ....................................................................................................... 59
Installing an optional security cable .................................................................................................... 59
Using the fingerprint reader (select models only) ............................................................................... 60
Locating the fingerprint reader ........................................................................................... 60
Using HP SimplePass (select models only) ....................................................................... 60
Registering fingerprints ..................................................................................... 61
Using your registered fingerprint to log on to Windows ..................................... 61
10 Maintenance ................................................................................................................................................. 62
Adding or replacing memory modules ................................................................................................ 62
Cleaning your computer ..................................................................................................................... 66
Cleaning procedures .......................................................................................................... 67
Cleaning the display (All-in-Ones or Notebooks) .............................................. 67
Cleaning the sides or cover ............................................................................... 67
Cleaning the TouchPad, keyboard, or mouse ................................................... 67
Updating programs and drivers .......................................................................................................... 67
11 Backing up, restoring, and recovering .......................................................................................................... 68

Creating recovery media and backups ............................................................................................... 69
Creating HP Recovery media ............................................................................................ 69
Restore and recovery ......................................................................................................................... 71
Recovering using HP Recovery Manager .......................................................................... 71
What you need to know ..................................................................................... 72
Using the HP Recovery partition (select models only) ...................................... 72
Using HP Recovery media to recover ............................................................... 72
Changing the computer boot order ................................................................... 73
Removing the HP Recovery partition (select models only) ................................................ 73
viii
12 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .......................................................... 74
Starting Setup Utility (BIOS) ............................................................................................................... 74
Updating the BIOS ............................................................................................................................. 74
Determining the BIOS version ........................................................................................... 74
Downloading a BIOS update ............................................................................................. 75
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 76
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 77
13 Support ......................................................................................................................................................... 78
Contacting support ............................................................................................................................. 78
Labels ................................................................................................................................................. 79
14 Specifications ................................................................................................................................................ 80
Input power ......................................................................................................................................... 80
Operating environment ....................................................................................................................... 81
15 Accessibility .................................................................................................................................................. 82
Supported assistive technologies ....................................................................................................... 82
Contacting support ............................................................................................................................. 82
Appendix A Traveling with the computer ........................................................................................................... 83
Appendix B Troubleshooting .............................................................................................................................. 85

Troubleshooting resources ................................................................................................................. 85
Resolving issues ................................................................................................................................ 85
The computer is unable to start up .................................................................................... 85
The computer screen is blank ............................................................................................ 86
Software is functioning abnormally .................................................................................... 86
The computer is on but not responding ............................................................................. 86
The computer is unusually warm ....................................................................................... 86
An external device is not working ...................................................................................... 87
The wireless network connection is not working ................................................................ 87
A disc does not play ........................................................................................................... 87
A movie is not visible on an external display ..................................................................... 88
The process of burning a disc does not begin, or it stops before completion .................... 88
Appendix C Electrostatic discharge ................................................................................................................... 89
Index ................................................................................................................................................................... 90
ix
x
1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of
your smart investment:
● TIP: To quickly return to the computer Start screen from an open app or the Windows®
desktop, press the Windows key on your keyboard. Pressing the Windows key again will
return you to the previous screen.
● Connect to the Internet—Set up your wired or wireless network so that you can connect to the
Internet. For more information, see Connecting to a network on page 16.
● Update your antivirus software—Protect your computer from damage caused by viruses. The
software is preinstalled on the computer. For more information, see Using antivirus software
on page 58.
● Get to know your computer—Learn about your computer features. See Getting to know your
computer on page 4 and Navigating using the keyboard, touch gestures and pointing devices
on page 21 for additional information.
● Find installed software—Access a list of the software preinstalled on the computer:
From the Start screen, type a, click Apps, and then select from the displayed options. For details
about using the software included with the computer, see the software manufacturer's
instructions, which may be provided with the software or on the manufacturer's website.
● Back up your hard drive by creating recovery discs or a recovery flash drive. See Backing up,
restoring, and recovering on page 68.
1
Finding information
You have already used Setup Instructions to turn on the computer and locate this guide. To locate
resources that provide product details, how-to information, and more, use this table.
Resources For information about
Setup Instructions poster ● How to set up the computer
● Help to identify computer components
HP Support Assistant ● Operating system information
To access HP Support Assistant, from the Start ● Software, driver, and BIOS updates
screen, select the HP Support Assistant app.
● Troubleshooting tools
To access the latest user guide, go to
http://www.hp.com/support, and select your country. ● How to access support
Select Drivers & Downloads, and then follow the on-
screen instructions.
Worldwide support ● Online chat with an HP technician
To get support in your language, go to ● Support telephone numbers

http://welcome.hp.com/country/us/en/
wwcontact_us.html. ● HP service center locations
HP website ● Support information
To access the latest user guide, go to ● Ordering parts and finding additional help
http://www.hp.com/support, and select your country.
Select Drivers & Downloads, and then follow the on- ● Accessories available for the device
screen instructions.
Safety & Comfort Guide ● Proper workstation setup, posture, health, and work habits
To access this guide: ● Electrical and mechanical safety information
▲ From the Start screen, type support, and then

select the HP Support Assistant app.
– or –
Go to http://www.hp.com/ergo.
Regulatory, Safety, and Environmental Notices ● Regulatory and safety information
To access this guide: ● Battery disposal information
1. From the Start screen, type support, and then

2. Select My computer, and then select User

guides.
2 Chapter 1 Welcome
Resources For information about
Limited Warranty* Warranty information
To access this guide, from the Start screen, select the

HP Support Assistant app, select My computer, and
then select Warranty and services.
– or –
Go to http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from http://www.hp.com/go/orderdocuments or write to:
● North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Finding information 3
2 Getting to know your computer
Right
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the
display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation

is a power-saving state that uses the least amount of
power.
NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see Using power-saving
states on page 34.
(2) Hard drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the

hard drive. (select models only)
NOTE: For more information about HP 3D DriveGuard,

see Using HP 3D DriveGuard (select models only)
on page 54.
4 Chapter 2 Getting to know your computer

(3) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones,

(microphone) jack earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, type support, and then
NOTE: When a device is connected to the jack, the

computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).
(4) USB 2.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
NOTE: For details about different types of USB ports, see

Using a USB device on page 43.
(5) Optical drive (select models only) Depending on your computer model, reads an optical disc
or reads and writes to an optical disc.
NOTE: For disc compatibility information, navigate to the

Help and Support web page (see Finding information
on page 2). Follow the web page instructions to select your
computer model. Select Support & Drivers, and then select
Product Information.
(6) Optical drive eject button (select models Releases the optical drive disc tray.
only)
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.
Right 5
Left
(1) Power connector Connects an AC adapter.
(2) AC adapter/Battery light ● White: The AC adapter is connected to external power

and the battery is fully charged.
● Amber: The AC adapter is connected to external

power and the battery is charging.
● Off: The AC adapter is not connected to external

power.
(3) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(4) External monitor port Connects an external VGA monitor or projector.
(5) HDMI port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(6) RJ-45 (network) jack/lights Connects a network cable.
● Green (left): The network is connected.
● Amber (right): The network is showing activity.
(7) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such
as a keyboard, mouse, external drive, printer, scanner or
USB hub.
NOTE: For details about different types of USB ports, see

Using a USB device on page 43.

Display
(1) Internal microphones Record sound.
(2) Webcam light (select models only) On: The webcam is in use.
(3) Webcam (select models only) Records video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
For information on using the webcam, access HP Support

Assistant. To access HP Support Assistant, from the Start
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support,
and then select the HP Support Assistant app.
Display 7
Top
TouchPad
(1) TouchPad on/off button Turns the TouchPad on and off.
(2) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.

Lights
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the
display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation

is a power-saving state that uses the least amount of
power.

states on page 34.
(2) Mute light ● Amber: Computer sound is off.
● Off: Computer sound is on.
(3) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when

all wireless devices are off.
(4) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
password logon.
Top 9
(5) TouchPad light ● On: The TouchPad is off.
● Off: The TouchPad is on.
(6) Caps lock light On: Caps lock is on, which switches the keys to all capital
letters.
Buttons, speakers, and fingerprint reader (select models only)

(1) Power button ● When the computer is off, press the button to turn on
the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the

button briefly to exit Sleep.
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.
If the computer has stopped responding and Windows

shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.

states on page 34.
To learn more about your power settings, see your power

options. From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from
the list of applications.
(2) Speakers Produce sound.
(3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password
logon.
Top 11
Keys
(1) esc key Displays system information when pressed in combination

with the fn key.
(2) fn key Displays system information when pressed in combination

with the esc key.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to

the previous screen.
(4) Action keys Execute frequently used system functions.
(5) Action keys Execute frequently used system functions.
(6) Num lock key Toggle keypad between numbers and directional
functionality.
(7) Keypad Type numbers or use for directional functionality.

Bottom
(1) Battery cover release latch and lock Releases the battery cover over the battery bay.
(2) Battery bay Holds the battery.
(3) Keyboard screw Allows removal of the keyboard.
(4) Memory service cover Provides access to the keyboard screw and memory
module slots.
Bottom 13
(5) Vents (4) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
(6) Speakers (2) Produce sound.
(7) Service door Provides access to the hard drive bay, the wireless
LAN (WLAN) module slot, and the memory module
slots.
CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact support through HP Support Assistant. To
access HP Support Assistant, from the Start screen,
(8) Optical drive screw and release access Provides access to release the optical drive.
hole

Front
(1) Speakers (2) Produce sound.
(2) Memory card reader Reads optional memory cards that store, manage,
share, or access information.
Front 15
3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe
and access information from millions of websites using your computer and a wired or wireless
network connection. This chapter will help you get connected to that world.
Connecting to a wireless network

Wireless technology transfers data across radio waves instead of wires. Your computer may be
equipped with one or more of the following wireless devices:
● Wireless local area network (WLAN) device—Connects the computer to wireless local area
networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate
offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and
universities. In a WLAN, the mobile wireless device in your computer communicates with a
wireless router or a wireless access point.
● Bluetooth device (select models only)—Creates a personal area network (PAN) to connect to
other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and
cameras. In a PAN, each device communicates directly with other devices, and devices must be
relatively close together—typically within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in HP
Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support
Assistant app.
Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:
● Wireless button, wireless switch, wireless key, or airplane mode key (referred to in this chapter
as the wireless button) (select models only)
● Operating system controls
Using the wireless button

The computer has a wireless button, one or more wireless devices, and, on select models, one or two
wireless lights. All the wireless devices on your computer are enabled at the factory, and if your
computer has a wireless light, the wireless light is on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of
individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light
is off, all wireless devices are off.
16 Chapter 3 Connecting to a network

NOTE: On some models, the wireless light is amber when all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or
turn off the wireless devices simultaneously.
Using operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network,
and diagnose and repair network problems.
To use operating system controls:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select Network and Internet, and then select Network and Sharing Center.
For more information, access HP Support Assistant. To access HP Support Assistant, from the Start
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points
that can accommodate a large number of computers and accessories and can separate critical
network functions.
● A home or small office WLAN typically uses a wireless router, which allows several wireless and
wired computers to share an Internet connection, a printer, and files without requiring additional
pieces of hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided
through a service provider or a public or corporate network).
Using an Internet service provider

When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless computer to the
modem, and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this
information and store it in a safe place.
Connecting to a wireless network 17

Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from
an Internet service provider
● A wireless router (2) (purchased separately)
● A wireless computer (3)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type
of modem you have.
The illustration below shows an example of a wireless network installation that is connected to the
Internet.
As your network grows, additional wireless and wired computers can be connected to the network to
access the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.
Configuring a wireless router

For help in configuring a wireless router, see the information provided by your router manufacturer or
your ISP.
NOTE: It is recommended that you initially connect your new wireless computer to the router by
using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.
Protecting your WLAN

When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security. If you are concerned about the security of your computer in a
hotspot, limit your network activities to e-mail that is not confidential and basic Internet surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. Take the following precautions to protect your WLAN:
● Use a firewall.
A firewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.
● Use wireless encryption.

Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over
the network. For more information, access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant app.
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless
light is off, press the wireless button.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
2. From the Start screen, point to the far-right upper or lower corner of the screen to display the
charms.
3. Select Settings, and then click the network status icon.
4. Select your WLAN from the list.
5. Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then click Sign in.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-
click the network status icon, and then select Open Network and Sharing Center. Click Set up a
new connection or network. A list of options is displayed, allowing you to manually search for
and connect to a network or to create a new network connection.
6. Follow the on-screen instructions to complete the connection.
After the connection is made, place the mouse pointer over the network status icon in the notification
area, at the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.
Using Bluetooth wireless devices (select models only)

A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:
● Computers (desktop, notebook, PDA)
● Phones (cellular, cordless, smart phone)
● Imaging devices (printer, camera)
● Audio devices (headset, speakers)
● Mouse
Connecting to a wireless network 19

Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the
Bluetooth software Help.
Connecting to a wired network

There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable.
Both cables are sold separately.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a
modem cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead
of working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 network cable.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer.
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents
interference from TV and radio reception, orient the circuitry end of the cable toward the
computer.

4 Navigating using the keyboard, touch
gestures and pointing devices
Your computer allows navigation using touch gestures (select models only) in addition to the
keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen
(select models only).
Select computer models have special action keys or hot key functions on the keyboard to perform
routine tasks.
Using pointing devices

NOTE: In addition to the pointing devices included with your computer, you can use an external
USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.
Setting pointing device preferences

Use Mouse Properties in Windows to customize settings for pointing devices, such as button
configuration, click speed, and pointer options. You can also view demonstrations of TouchPad
gestures.
To access Mouse Properties:
● From the Start screen, type mouse, click Settings, and then select Mouse.
Using the TouchPad and gestures

The TouchPad allows you to navigate the computer screen and control the pointer by using simple
finger movements.
TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on
an external mouse.
NOTE: TouchPad gestures are not supported in all apps.
Using pointing devices 21

Turning the TouchPad off and on
To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.
Tapping
To make an on-screen selection, use the Tap function on the TouchPad.
● Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
22 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Scrolling
Scrolling is useful for moving up, down, or sideways on a page or image.
● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or
right.
2-finger pinch zoom

2-finger pinch zoom allows you to zoom out or in on images or text.
● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers
apart.
● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers
together.
Using pointing devices 23

2-finger click
2-finger click allows you to make menu selections for an object on the screen.
NOTE: Using 2-finger click is the same action as using right-click with the mouse.
● Place two fingers on the TouchPad zone and press to open the options menu for the selected
object.
Using the keyboard
The keyboard and mouse allow you to type select items, scroll and to perform the same functions as
using touch gestures. The keyboard also allows you to use action keys and hot keys to perform
specific functions.
TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from
an open app or the Windows desktop. Pressing the Windows key again will return you to the previous
screen.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard
functions than those discussed in this section.
Using Windows shortcut keys
Windows provides shortcuts so that you can perform actions quickly. Press the Windows key
alone or in combination with a specific key to perform a designated action.
Identifying the hot keys

A hot key is a combination of the fn key (2) and the esc key (1).
fn+esc displays system information.
Using the action keys

An action key performs an assigned function. The icon on each of the f1 through f4 keys and the f6
through f12 keys illustrates the assigned function for that key.
To use an action key function, press and hold the key.
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Using the keyboard 25

The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS).
See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 74 for
instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the
screen.
After you have disabled the action key feature, you can still perform each function by pressing the fn
key in combination with the appropriate action key.
Icon Key Description
f1 Opens Help and Support.
Opens Help and Support, which provides tutorials, information about the Windows operating system
and your computer, answers to questions, and updates to your computer.
f2 Decreases the screen brightness incrementally as long as you hold down the key.
f3 Increases the screen brightness incrementally as long as you hold down the key.
f4 Switches the screen image among display devices connected to the system. For example, if a
monitor is connected to the computer, f4 alternates the screen image from computer display to
monitor display to simultaneous display on both the computer and the monitor.
Most external monitors receive video information on the computer using the external VGA video
standard. The f4 key can also alternate images among other devices that are receiving video
information on the computer.
f6 Mutes or restores speaker sound.
f7 Decreases speaker volume incrementally as long as you hold down the key.
f8 Increases speaker volume incrementally as long as you hold down the key.
f9 Plays the previous track of an audio CD or the previous section of a DVD or a BD.
f10 Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.
f11 Plays the next track of an audio CD or the next section of a DVD or a BD.
f12 Turns the Airplane mode and wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
Using keypads
The computer includes an integrated numeric keypad, and it also supports an optional external
numeric keypad, or an optional external keyboard that includes a numeric keypad.
Using the integrated numeric keypad
The computer includes an integrated numeric keypad, and it also supports an optional external
numeric keypad or an optional external keyboard that includes a numeric keypad. For more details
about the integrated numeric keypad, see Keys on page 12.
(1) num lock key Alternates between the navigational and numeric functions on the
integrated numeric keypad.
NOTE: The keypad function that is active when the computer is

turned off is reinstated when the computer is turned back on.
(2) Integrated numeric keypad When num lock has been enabled, it can be used like an external
numeric keypad.
Using an optional external numeric keypad

Keys on most external numeric keypads function differently according to whether num lock is on or
off. (Num lock is turned off at the factory.) For example:
● When num lock is on, most keypad keys type numbers.
● When num lock is off, most keypad keys function like the arrow, page up, or page down keys.
When num lock on an external keypad is turned on, the num lock light on the computer is turned on.
When num lock on an external keypad is turned off, the num lock light on the computer is turned off.
To turn num lock on or off on an external keypad as you work:
▲ Press the num lk key on the external keypad, not on the computer.
Using the keyboard 27

5 Multimedia
Your computer may include the following:
● Integrated speaker(s)
● Integrated microphone(s)
● Integrated webcam
● Preinstalled multimedia software
● Multimedia buttons or keys
Using the media activity controls

Depending on your computer model, you may have the following media activity controls that allow
you to play, pause, fast forward, or rewind a media file:
● Media buttons
● Media action keys
● Media keys
Audio
On your computer, or on select models using an external optical drive, you can play music CDs,
download and listen to music, stream audio content from the web (including radio), record audio, or
mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio
devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out
jack) on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To
connect high-definition speakers to the computer, see Configuring audio for HDMI on page 32.
Before connecting audio devices, be sure to adjust the volume.
Adjusting the volume

Depending on your computer model, you can adjust the volume using the following:
28 Chapter 5 Multimedia
● Volume buttons
● Volume action keys
● Volume keys
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices. To access this guide, from the Start screen, type support, and then select
the HP Support Assistant app.
NOTE: Volume can also be controlled through the operating system and some programs.
NOTE: See Getting to know your computer on page 4 for information on what type of volume
controls your computer has.
Connecting headphones and microphones

You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone)
jack on your computer. Many headsets with integrated microphones are commercially available.
To connect wireless headphones or headsets to your computer, follow the device manufacturer's
instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices. To access this guide, from the Start screen, type support, and then select
the HP Support Assistant app.
Checking audio functions on the computer

NOTE: For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.
To check the audio functions on your computer, follow these steps:
2. Select Hardware and Sound, and then select Sound.
3. When the Sound window opens, select the Sounds tab. Under Program Events, select any
sound event, such as a beep or alarm and then click Test.
You should hear sound through the speakers or through connected headphones.
To check the recording functions on your computer, follow these steps:
1. From the Start screen, type sound, and then select Sound Recorder.
2. Click Start Recording and speak into the microphone.
3. Save the file to your desktop.
4. Open a multimedia program and play the recording.
Audio 29
To confirm or change the audio settings on your computer:
2. Select Hardware and Sound, and then select Sound.
Webcam (select models only)

Some computers include an integrated webcam. With the preinstalled software, you can use the
webcam to take a photo or record a video. You can preview and save the photo or video recording.
The webcam software enables you to experiment with the following features:
● Capturing and sharing video
● Streaming video with instant message software
● Taking still photos
Video
Your HP computer is a powerful video device that enables you to watch streaming video from your
favorite websites and download video and movies to watch on your computer without needing to
connect to a network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an
external monitor, projector, or TV. Your computer has a high-definition multimedia interface (HDMI)
port, which allows you to connect a high-definition monitor or TV.
Your computer has the following external video ports:
● VGA
● HDMI (High Definition Multimedia Interface)
IMPORTANT: Be sure that the external device is connected to the correct port on the computer,
using the correct cable. Check the device manufacturer's instructions if you have questions.
NOTE: See Getting to know your computer on page 4 for information about your computer's video
ports.
VGA
The external monitor port, or VGA port, is an analog display interface that connects an external VGA
display device such as an external VGA monitor or a VGA projector to the computer.
1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as
shown.
2. Press f4 to alternate the screen image between 4 display states:
● PC Screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external
device.
● Extend: View the screen image extended across both the computer and the external
device.
● Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, adjust the screen
resolution of the external device, as follows. From the Start screen, type control panel, and
then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust
screen resolution.
HDMI
The HDMI port connects the computer to an optional video or audio device, such as a high-definition
television, or to any compatible digital or audio component.
NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable
(purchased separately).
One HDMI device can be connected to the HDMI port on the computer. The information displayed on
the computer screen can be simultaneously displayed on the HDMI device.
To connect a video or audio device to the HDMI port:
1. Connect one end of the HDMI cable to the HDMI port on the computer.
Video 31
2. Connect the other end of the cable to the video device.
3. Press f4 to alternate the screen image between 4 display states:
● PC Screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external
device.
● Extend: View the screen image extended across both the computer and the external
device.
● Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
NOTE: For best results, especially if you choose the “Extend” option, adjust the screen
resolution of the external device, as follows. From the Start screen, type control panel, and
then select Control Panel from the list of applications. Select Appearance and Personalization.
Under Display, select Adjust screen resolution.
Configuring audio for HDMI

To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the
HDMI port on your computer. Then configure the default audio playback device as follows:
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right
of the taskbar, and then click Playback devices.
2. On the Playback tab, click either Digital Output or Digital Output Device (HDMI).
3. Click Set Default, and then click OK.
To return audio to the computer speakers, follow these steps:
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right
of the taskbar, and then click Playback devices.
2. On the Playback tab, click Speakers.
3. Click Set Default, and then click OK.
6 Power management
NOTE: A computer may have a power button or a power switch. The term power button is used
throughout this guide to mean both types of power controls.
Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down.
The shutdown command closes all open programs, including the operating system, and then turns off
the display and computer.
Shut down the computer under any of the following conditions:
● When you need to replace the battery or access components inside the computer
● When you are connecting an external hardware device that does not connect to a Universal
Serial Bus (USB) port
● When the computer will be unused and disconnected from external power for an extended
period
Although you can turn off the computer with the power button, the recommended procedure is to use
the Windows shutdown command:
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or
Hibernation before shutdown is possible by briefly pressing the power button.
1. Save your work and close all open programs.
2. From the Start screen, point to the upper-right or lower-right corner of the screen.
3. Click Settings, click the Power icon, and then click Shut down.
– or –
Right-click the Start button in the lower-left corner of the screen, select Shut down or signout,
and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the
following emergency procedures in the sequence provided:
● Press ctrl+alt+delete. Click the Power icon, and then click Shut Down.
● Press and hold the power button for at least 5 seconds.
Shutting down (turning off) the computer 33

● Disconnect the computer from external power.
● On models with a user-replaceable battery, remove the battery.
Setting power options

Using power-saving states
Sleep is enabled at the factory.
When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video
playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a
disc or an external memory card.
NOTE: You cannot initiate any type of networking connection or perform any computer functions
while the computer is in the Sleep state.
Intel Rapid Start Technology (select models only)

For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start
Technology allows your computer to resume quickly from inactivity.
Rapid Start Technology manages your power-saving options as follows:
● Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press
any key, activate the TouchPad, or press the power button briefly.
● Hibernation—Rapid Start Technology initiates Hibernation after a period of inactivity while in the
Sleep state when running on battery power or on external power or when the battery reaches a
critical level. After Hibernation is initiated, press the power button to resume your work.
NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to
initiate the Hibernation state, you must enable user-initiated Hibernation using Power Options. See
Enabling and exiting user-initiated Hibernation on page 35.
Initiating and exiting Sleep

With the computer on, you can initiate Sleep in any of the following ways:
● Briefly press the power button.
● From the Start screen, point to the upper-right or lower-right corner of the screen. When the
charms list opens, click Settings, click the Power icon, and then click Sleep.
To exit Sleep, briefly press the power button.
When the computer exits Sleep, the power lights turn on and the computer returns to the screen
where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before the computer will return to the screen.
34 Chapter 6 Power management

Enabling and exiting user-initiated Hibernation
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options:
1. From the Start screen, type power options, and then select Power Options.
2. In the left pane, click Choose what the power button does.
3. Click Change Settings that are currently unavailable.
4. In the When I press the power button area, select Hibernate.
5. Click Save changes.
To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to
the screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before your work will return to the screen.
Using the power meter and power settings

The power meter is located on the Windows desktop. The power meter allows you to quickly access
power settings and view the remaining battery charge.
● To reveal the percentage of remaining battery charge and the current power plan, on the
Windows desktop, point over the power meter icon.
● To use Power Options, or to change the power plan, click the power meter icon and select an
item from the list. From the Start screen, you can also type power options, and then select
Power Options.
Different power meter icons indicate whether the computer is running on battery or external power.
The icon also reveals a message if the battery has reached a low or critical battery level.
Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow
these steps:
1. From the Start screen, type power options, and then select Power Options.
2. In the left pane, click Require a password on wakeup.
3. Click Change Settings that are currently unavailable.
4. Click Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account
password, click Create or change your user account password, and then follow the on-screen
instructions. If you do not need to create or change a user account password, go to step 5.
5. Click Save changes.
Setting power options 35

Using battery power
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
The computer runs on battery power whenever it is not plugged into external AC power. Computer
battery life varies, depending on power management settings, running programs, display brightness,
external devices connected to the computer, and other factors. Keeping the battery in the computer
whenever the computer is plugged into AC power charges the battery and also protects your work in
case of a power outage. If the computer contains a charged battery and is running on external AC
power, the computer automatically switches to battery power if the AC adapter is disconnected on the
computer or an AC power loss occurs.
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save
battery life.
Finding additional battery information

HP Support Assistant provides the tools and information about the battery. To access battery
information, select the HP Support Assistant app on the Start screen, and then select Battery and
performance.
● Battery Check tool to test battery performance
● Information on calibration, power management, and proper care and storage to maximize battery
life
● Information on battery types, specifications, life cycles, and capacity
To access battery information:
▲ To access battery information, select the HP Support Assistant app on the Start screen, and
then select Battery and performance.

Using Battery Check
HP Support Assistant provides information on the status of the battery installed in the computer.
To run Battery Check:
1. Connect the AC adapter to the computer.
NOTE: The computer must be connected to external power for Battery Check to work properly.
2. To access battery information, select the HP Support Assistant app on the Start screen, and
then select Battery and performance.
Battery Check examines the battery and its cells to see if they are functioning properly, and then
reports the results of the examination.
Displaying the remaining battery charge

▲ Move the pointer over the power meter icon on the Windows desktop in the notification area, at
the far right of the taskbar.
Maximizing battery discharge time

Battery discharge time varies depending on features you use while on battery power. Maximum
discharge time gradually decreases as the battery storage capacity naturally degrades.
Tips for maximizing battery discharge time:
● Lower the brightness on the display.
● Remove the battery on the computer when it is not being used or charged, if the computer
contains a user-replaceable battery.
● Store the user-replaceable battery in a cool, dry location.
● Select the Power saver setting in Power Options.
Managing low battery levels

The information in this section describes the alerts and system responses set at the factory. Some
low-battery alerts and system responses can be changed using Power Options. Preferences set
using Power Options do not affect lights.
From the Start screen, type power, select Settings, and then select Power Options.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level,
the following behavior occurs:
● The battery light (select models only) indicates a low or critical battery level.
– or –
● The power meter icon in the notification area shows a low or critical battery notification.
NOTE: For additional information about the power meter, see Using the power meter and
power settings on page 35.

If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then
shuts down and loses any unsaved information.
Resolving a low battery level
Resolving a low battery level when external power is available
▲ Connect one of the following devices:
● AC adapter
● Optional docking or expansion device
● Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available

To resolve a low battery level when no power source is available, save your work and shut down the
computer.
Inserting or removing the battery
Inserting a battery
To insert the battery:
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Insert the battery (1) into the battery bay until it is seated.
The battery release latch (2) automatically holds the battery in place. Slide the battery lock (3)
outward to lock the battery securely in place.
Removing a battery
To remove the battery:
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work and shut down the computer through
Windows before removing the battery.
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Slide the battery release latch (1) and battery lock (2) inward to release the battery.

3. Remove the battery from the computer (3).
Conserving battery power

● From the Start screen, type power, select Settings, and then select Power Options.
● Select low power-use settings through Power Options.
● Turn off wireless and LAN connections and exit modem applications when you are not using
them.
● Disconnect unused external devices that are not plugged into an external power source.
● Stop, disable, or remove any external memory cards that you are not using.
● Decrease screen brightness.
● Before you leave your work, initiate Sleep, or shut down the computer.
Storing a user-replaceable battery

CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for
extended periods of time.
If a computer will be unused and unplugged from external power for more than 2 weeks, remove the
user-replaceable battery and store it separately.
To prolong the charge of a stored battery, place it in a cool, dry place.
NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent,
recharge the battery before returning it to storage.
Calibrate a battery before using it if it has been stored for one month or more.
Disposing of a user-replaceable battery

WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short
external contacts; do not dispose of in fire or water.
See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this
guide, from the Start screen, type support, and then select the HP Support Assistant app. To
access battery information, select the HP Support Assistant app on the Start screen, and then select
Battery and performance.

Replacing a user-replaceable battery
Battery Check notifies you to replace the battery when an internal cell is not charging properly or
when the battery storage capacity has reached a weak condition. If the battery is possibly covered by
an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more
information about ordering a replacement battery.
Using external AC power

WARNING! Do not charge the computer battery while you are onboard aircraft.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in
the computer box.
External AC power is supplied through an approved AC adapter or an optional docking or expansion

device.
Connect the computer to external AC power under any of the following conditions:
● When charging or calibrating a battery
● When installing or modifying system software
● When writing information to a CD, a DVD, or a BD (select models only)
● When running Disk Defragmenter
● When performing a backup or recovery
When you connect the computer to external AC power, the following events occur:
● The battery begins to charge.
● If the computer is turned on, the power meter icon in the notification area changes appearance.
When you disconnect external AC power, the following events occur:
● The computer switches to battery power.
● The display brightness is automatically decreased to save battery life.
Testing an AC adapter
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:
● The computer does not turn on.
● The display does not turn on.
● The power lights are off.
To test the AC adapter:
NOTE: The following instructions apply to computers with user-replaceable batteries.

1. Shut down the computer.
2. Remove the battery on the computer.
3. Connect the AC adapter to the computer, and then plug it into an AC outlet.
4. Turn on the computer.
● If the power lights turn on, the AC adapter is working properly.
● If the power lights remain off, the AC adapter is not functioning and should be replaced.
Contact support for information on obtaining a replacement AC power adapter.

7 External cards and devices
Using memory card readers

Optional memory cards provide secure data storage and convenient data sharing. These cards are
often used with digital media–equipped cameras and PDAs as well as with other computers.
To determine the memory card formats that are supported on your computer, see Getting to know
your computer on page 4.
Inserting a memory card

CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to
insert a memory card.
1. Hold the card label-side up, with the connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until it is firmly
seated.
You will hear a sound when the device has been detected, and a menu of options may be
displayed.
Removing a memory card

CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following
procedure to safely remove the memory card.
42 Chapter 7 External cards and devices

1. Save your information and close all programs associated with the memory card.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right
of the taskbar. Then follow the on-screen instructions.
3. Press in on the card (1), and then remove it from the slot (2).
NOTE: If the card does not eject, pull the card out of the slot.
Using a USB device

Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external
device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.
Some USB devices may require additional support software, which is usually included with the
device. For more information about device-specific software, see the manufacturer's instructions.
These instructions may be provided with the software, on disc, or on the manufacturer’s website.
The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer
may also have a USB charging port that provides power to an external device. An optional docking
device or USB hub provides additional USB ports that can be used with the computer.
Using a USB device 43

Connecting a USB device
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the
device.
▲ Connect the USB cable for the device to the USB port.
NOTE: The following illustration may look slightly different than your computer.
You will hear a sound when the device has been detected.
NOTE: The first time you connect a USB device, a message in the notification area lets you know
that the device is recognized by the computer.
Removing a USB device

CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove
the USB device.
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following
procedure to safely remove the USB device.
1. To remove a USB device, save your information and close all programs associated with the
device.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right
of the taskbar, and then follow the on-screen instructions.
3. Remove the device.
Using optional external devices

NOTE: For more information about required software and drivers, or to learn which computer port to
use, see the manufacturer's instructions.
To connect an external device to the computer:
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be
sure that the device is turned off and the AC power cord is unplugged.
44 Chapter 7 External cards and devices

1. Connect the device to the computer.
2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.
3. Turn on the device.
To disconnect an unpowered external device, turn off the device, and then disconnect it from the
computer. To disconnect a powered external device, turn off the device, disconnect it from the
computer, and then unplug the AC power cord.
Using optional external drives

Removable external drives expand your options for storing and accessing information. A USB drive
can be added by connecting the drive to a USB port to the computer.
NOTE: HP external USB optical drives should be connected to the powered USB port to the
computer.
USB drives include the following types:
● 1.44-megabyte diskette drive
● Hard drive module
● External optical drive (CD, DVD, and Blu-ray)
● MultiBay device
Using optional external devices 45

8 Drives
Handling drives
CAUTION: Drives are fragile computer components that must be handled with care. Refer to the
following cautions before handling drives. Additional cautions are included with the procedures to
which they apply.
Observe these precautions:
● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow
the screen to clear, or properly disconnect the external hard drive.
● Before handling a drive, discharge static electricity by touching a grounded surface.
● Do not touch the connector pins on a removable drive or on the computer.
● Handle a drive carefully; do not drop a drive or place items on it.
● Before removing or inserting a drive, shut down the computer. If you are unsure whether the
computer is off, in the Sleep state, turn the computer on, and then shut it down through the
operating system.
● Do not use excessive force when inserting a drive into a drive bay.
● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The
write process is sensitive to vibration.
● Avoid exposing a drive to temperature or humidity extremes.
● Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.
● Remove media from a drive before removing the drive from the drive bay, or traveling with,
shipping, or storing a drive.
● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “FRAGILE.”
● Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport
walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
Using hard drives

CAUTION: To prevent information loss or an unresponsive system:
46 Chapter 8 Drives
● Save your work and shut down the computer before adding or replacing a memory module or
hard drive.
● If you are not sure whether the computer is off, turn the computer on by pressing the power
button. Then shut down the computer through the operating system.
Intel Smart Response Technology (select models only)

Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching
feature that significantly enhances computer system performance. SRT allows computers with an
SSD mSATA module to be used as cache memory between the system memory and hard disk drive.
This provides the advantage of having a hard disk drive (or a RAID volume) for maximum storage
capacity while simultaneously delivering SSD enhanced system performance experience.
If you add or upgrade a hard drive and intend to set a RAID volume, you must temporarily disable
SRT, set the RAID volume, and then enable SRT. To temporarily disable SRT:
1. From the Start screen, type Intel, and then select Intel Rapid Storage Technology.
2. Click the Acceleration link, and then click the Disable Acceleration link.
3. Wait for the Acceleration Mode to complete.
4. Click the Reset to Available link.
IMPORTANT: You must temporarily disable SRT when changing RAID modes. Make the change
and then re-enable SRT. Failure to temporarily disable this feature will prevent you from creating or
changing RAID volumes.
NOTE: HP does not support SRT with self-encrypting drives (SEDs).
Removing or replacing the service door

Removing the service door
Remove the service door to access the hard drive and other components.
1. Remove the battery (see Inserting or removing the battery on page 38).
Using hard drives 47

2. With the battery bay away from you, remove the screw (1), tilt the service door up (2), and then
lift the service door away (3).
Replacing the service door

Replace the service door after accessing the hard drive and other components.
1. With the battery bay away from you, tilt down the service door to align the front edge of the
service door near the front edge of the computer (1).
2. Insert the alignment tabs (2) on the rear edge of the service door with the notches on the
computer, and tilt down and into place.
48 Chapter 8 Drives
3. Insert and tighten the screw (3).
4. Insert the battery (see Inserting or removing the battery on page 38).
Replacing or upgrading the hard drive

Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the
hard drive while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off, turn the computer on by pressing the power button.
Then shut down the computer through the operating system.
Removing the hard drive

To remove a hard drive:
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Turn the computer upside down on a flat surface.
4. Remove the battery. (See Inserting or removing the battery on page 38.)

5. With the battery bay away from you, remove the screw (1), tilt the service door up (2), and then
lift the service door away (3).
6. Lift connector (1) to disconnect the hard drive. Pull the plastic tab to move the hard drive cable
away (2) and then lift the hard drive of the bay (3).
50 Chapter 8 Drives
Installing a hard drive
NOTE: Your computer may look slightly different from the illustration in this section.
To install the hard drive:
1. Insert the hard drive into the hard drive bay (1), and pull the plastic tab (2) to reconnect the drive
cable. Then press the connector down to reconnect the hard drive (3).
2. Replace the service door (see Removing or replacing the service door on page 47).
3. Insert the battery (see Inserting or removing the battery on page 38).
4. Connect AC power and external devices to the computer.
Replacing a drive in the upgrade bay

The upgrade bay can hold an optical drive.
Replacing an optical drive

Shut down the computer before removing the optical drive from the upgrade bay. Do not remove the
optical drive while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
To remove an optical drive from the upgrade bay:

1. Save your work.
2. Shut down the computer and close the display.
3. Disconnect all external hardware devices connected to the computer.
4. Unplug the power cord from the AC outlet.
5. Turn the computer upside down on a flat surface, with the upgrade bay toward you.
6. Remove the battery (see Removing a battery on page 38).
7. Loosen the upgrade bay screw (1).
8. Using a flat-bladed screwdriver, gently push the tab to release the optical drive (2).
9. Remove the optical drive from the upgrade bay (3).
To install an optical drive in the upgrade bay:
1. Insert the optical drive into the upgrade bay (1).
52 Chapter 8 Drives
2. Tighten the upgrade bay screw (2).
3. Insert the battery (see Inserting a battery on page 38).
4. Turn the computer right-side up, and then reconnect AC power and external devices to the
computer.
Improving hard drive performance

Using Disk Defragmenter
As you use the computer, files on the hard drive become fragmented. Disk Defragmenter
consolidates the fragmented files and folders on the hard drive so that the system can run more
efficiently.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard
drive and the number of fragmented files, Disk Defragmenter may take more than an hour to
complete. You may want to set it to run during the night or at another time when you do not need
access to your computer.
HP recommends defragmenting your hard drive at least once a month. You may set Disk
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any
time.

To run Disk Defragmenter:
1. Connect the computer to AC power.
2. From the Start screen, type disk.
3. Click Optimize.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To
access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer to run more efficiently.
To run Disk Cleanup:
1. From the Start screen, type disk, and then select Uninstall apps to free up disk space.
2. Follow the on-screen instructions.
Using HP 3D DriveGuard (select models only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
the following conditions:
● You drop the computer.
● You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary.
NOTE: A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP
3D DriveGuard. A hard drive installed in an optional docking devices or connected to a USB port is
not protected by HP 3D DriveGuard.
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that a drive in the primary hard drive bay
and/or the drive in a secondary hard drive bay (select models only) is parked. To determine whether a
drive is currently protected or whether it is parked, view the icon on the Windows desktop in the
notification area, at the far right of the taskbar, or in the Mobility Center.
54 Chapter 8 Drives
9 Security
Protecting the computer

Standard security features provided by the Windows operating system and the non-Windows
Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a
product from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and
remove all password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
Computer risk Security feature
Unauthorized access to Computer Setup (f10) Administrator password in Computer Setup*
Unauthorized startup from an optional external optical drive Boot options feature in Computer Setup*
(select models only), optional external hard drive (select
models only), or internal network adapter
Unauthorized access to a Windows user account Windows user password
Unauthorized access to data Windows user password
Unauthorized access to Computer Setup settings and other Administrator password in Computer Setup*
system identification information
Unauthorized removal of the computer Security cable slot (used with an optional security cable)
*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will
not load. You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and
make selections in Computer Setup.
Using passwords
A password is a group of characters that you choose to secure your computer information. Several
types of passwords can be set, depending on how you want to control access to your information.
Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled
on the computer.
● Administrator passwords are set in Computer Setup and are managed by the system BIOS.
● Windows passwords are set only in the Windows operating system.
Protecting the computer 55

You can use the same password for a Computer Setup feature and for a Windows security feature.
You can also use the same password for more than one Computer Setup feature.
Use the following tips for creating and saving passwords:
● When creating passwords, follow requirements set by the program.
● Do not use the same password for multiple applications or websites, and do not reuse your
Windows password for any other application or website.
● Do not store passwords in a file on the computer.
The following tables list commonly used Windows passwords and Computer Setup passwords and
describe their functions.
Setting passwords in Windows

Password Function
Administrator password* Protects access to a Windows administrator-level account.
NOTE: Setting the Windows Administrator password does

not set the Administrator password in Computer Setup.
User password* Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password from the Start screen,
access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
56 Chapter 9 Security
Setting passwords in Computer Setup
Password Function
Administrator password* Protects access to Computer Setup.
NOTE: If features have been enabled to prevent removing

the administrator password, you may not be able to remove it
until those features have been disabled.
*For details about these passwords, see the following topics.
Managing an administrator password in Computer Setup

To set, change, or delete this password, follow these steps:
Setting a new administrator password
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use the arrow keys to select Security > Administrator Password, and then press enter.
4. When prompted, type a password, and then press enter.
5. When prompted, type the new password again to confirm, and then press enter.
6. Read the notice and select to continue.
7. To save your changes and exit Computer Setup, press f10 to Save and Exit, and then follow the
on-screen instructions.
– or –
Use the arrow keys to select Exit > Exit Saving Changes, and then press enter and follow the
Your changes go into effect when the computer restarts.
Changing an administrator password
4. When prompted, type your current password, and then press enter.
5. When prompted for the new password, type the new password, and then press enter.
6. When prompted to type your new password again, type the new password, and then press
enter.
Using passwords 57
– or –
Deleting an administrator password
4. When prompted, type your current password, and then press enter.
5. When prompted for the new password, leave the field empty, and then press enter.
6. When prompted to type your new password again, leave the field empty, and then press enter.
– or –
Entering an administrator password in Computer Setup

At the Administrator password prompt, type your password (using the same kind of keys you used to
set the password), and then press enter. After 3 unsuccessful attempts to enter the administrator
password, you must restart the computer and try again.
Using antivirus software

When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause
them to function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they
have caused. To provide ongoing protection against newly discovered viruses, antivirus software
must be kept up to date.
Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to
use an antivirus program in order to fully protect your computer.
For more information about computer viruses, access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant app.
Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a
software program you install on your computer and/or network, or it can be a solution made up of
both hardware and software.
There are two types of firewalls to consider:
● Host-based firewalls—Software that protects only the computer it is installed on.
● Network-based firewalls—Installed between your DSL or cable modem and your home network
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and
compared with a set of user-defined security criteria. Any data that does not meet those criteria is
blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with
printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the
problem, disable the firewall, perform the task that you want to perform, and then reenable the
firewall. To permanently resolve the problem, reconfigure the firewall.
Installing critical security updates

CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from
security breaches and computer viruses, install all critical updates from Microsoft as soon as you
receive an alert.
You can choose whether updates are installed automatically. To change the settings, from the Start
screen, type control panel, and then select Control Panel. Select System and Security, select
Windows Update, select Change settings, and then follow the on-screen instructions.
Installing an optional security cable

NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from
being mishandled or stolen.
NOTE: The security cable slot on your computer may look slightly different from the illustration in
this section. Refer to the Getting to know your computer on page 4 section for the location of the
security cable slot on your computer.
1. Loop the security cable around a secured object.
2. Insert the key (1) into the cable lock (2).
3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock
with the key.
Using firewall software 59

Using the fingerprint reader (select models only)
Integrated fingerprint readers are available on select computer models. In order to use the fingerprint
reader, you must set up a user account and password on the computer and then register one or more
fingerprints using HP SimplePass software.
Locating the fingerprint reader

The fingerprint reader is a small metallic sensor that is located in one of the following areas of your
computer:
● Near the bottom of the TouchPad
● On the right side of the keyboard
● On the upper-right side of the display
● On the left side of the display
Depending on your computer model, the reader may be oriented horizontally or vertically. Both
orientations require that you swipe your finger perpendicular to the metallic sensor. Refer to the
Getting to know your computer on page 4 section for the location of the reader on your computer.
Using HP SimplePass (select models only)

HP SimplePass provides an easy-to-use interface to help secure your computer and simplify the way
you log on to your computer and password-protected websites. Use a registered fingerprint to:
● Log on to Windows.
● Access websites and other programs that require a logon.
● Set up a single sign-on service that allows you to use a registered fingerprint to create
credentials for any application that requires a user name and password.
● Set up protected accounts on the computer for multiple users.
For more information, see the HP SimplePass software Help.
Registering fingerprints
To register one or more fingerprints with HP SimplePass:
1. Swipe a finger on the fingerprint sensor to launch HP SimplePass.
– or –
From the Start screen, type simple, and then select HP SimplePass.
2. When the HP SimplePass welcome screen is revealed, click Get Started.
3. HP SimplePass prompts you to swipe your right index finger over the sensor.
4. Swipe your finger 3 times to finish the registration.
A green circle is revealed on the finger if it is registered successfully.
5. To set up a Windows password, select Set up Windows logon.
Using your registered fingerprint to log on to Windows

To log on to Windows using your fingerprint:
1. After you register your fingerprints, restart Windows.
2. Swipe any of your registered fingerprints to log on to Windows.
Using the fingerprint reader (select models only) 61

10 Maintenance
Adding or replacing memory modules

The computer has one memory module compartment. The capacity of the computer can be upgraded
by adding a memory module to the vacant expansion memory module slot or by upgrading the
existing memory module in the primary memory module slot.
NOTE: Before adding or replacing a memory module, make sure the computer has the most recent
BIOS version, and update the BIOS if needed. See Updating the BIOS on page 74.
CAUTION: Failure to update the computer to the latest BIOS prior to installing or replacing a
memory module may result in various system problems.
WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power
cord and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any
procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
NOTE: To use a dual-channel configuration when adding a second memory module, be sure that
both memory modules are identical.
To add or replace a memory module:
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Remove the battery (see Removing a battery on page 38).
4. Remove the memory service cover.
a. With the battery bay away from you, remove the screw (1).
b. Tilt the memory service cover (2) up.
c. Lift the memory service cover away (3).
62 Chapter 10 Maintenance
5. If you are replacing a memory module, remove the existing memory module:
a. Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
Adding or replacing memory modules 63

b. Grasp the edge of the memory module (2), and then gently pull the memory module out of
the memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the
edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
6. Insert a new memory module:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
a. Align the notched edge (1) of the memory module with the tab in the memory module slot.
b. With the memory module at a 45-degree angle from the surface of the memory module
compartment, press the module (2) into the memory module slot until it is seated.
c. Gently press the memory module (3) down, applying pressure to both the left and right
edges of the memory module, until the retention clips snap into place.
CAUTION: To prevent damage to the memory module, be sure that you do not bend the
memory module.
7. Replace the memory service cover.
a. With the battery bay away from you, tilt down the memory service cover (1) to align the left
edge of the memory service cover with the computer bay.
b. Tilt the memory service cover (2) down and in place.
c. Tighten the screw(3).
Adding or replacing memory modules 65

8. Insert the battery (see Inserting a battery on page 38).
9. Connect AC power and external devices to the computer.
Cleaning your computer

Use the following products to safely clean your computer:
● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example,
disposable wipes, which come in a variety of brands).
● Alcohol-free glass-cleaning fluid
● Water with mild soap solution
● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
● Static-free cloth wipes
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are
not sure that a cleaning product is safe for your computer, check the product contents to make sure
that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons
are not included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and
cleaning agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your
computer while it is turned on.
Turn off the computer.
Disconnect AC power.
Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
directly on any computer surface. Liquids dripped on the surface can permanently damage internal
components.
Cleaning the display (All-in-Ones or Notebooks)

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be
sure that the display is dry before closing the display.
Cleaning the sides or cover

To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously or use an acceptable disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and
debris.
Cleaning the TouchPad, keyboard, or mouse

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a
vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris
on the keyboard surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the
keys.
● To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened
with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a
can of compressed air with a straw extension.
Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis with the latest
versions. Go to http://www.hp.com/support to download the latest versions. You can also register to
receive automatic update notifications when they become available.
Updating programs and drivers 67

11 Backing up, restoring, and recovering
This chapter provides information about the following processes:
● Creating recovery media and backups
● Restoring and recovering your system
68 Chapter 11 Backing up, restoring, and recovering

Creating recovery media and backups
1. After you successfully set up the computer, create HP Recovery media. This step creates a
backup of the HP Recovery partition on the computer. The backup can be used to reinstall the
original operating system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
● System Recovery—Reinstalls the original operating system and the programs that were
installed at the factory.
● Minimized Image Recovery—Reinstalls the operating system and all hardware-related

drivers and software, but not other software applications.
● Factory Reset—Restores the computer to its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the
operating system and the software that was installed at the factory.
See Creating HP Recovery media on page 69.
2. Use the Windows tools to create system restore points and create backups of personal
information. For more information and steps, see Help and Support. From the Start screen, type
help, and then select Help and Support.
Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or restore the factory image if you replace
the hard drive.
● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.
● HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.
● To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do
not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE
(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or
instead you can use a high-quality blank USB flash drive.
● If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from
support. See the Worldwide Telephone Numbers booklet included with the computer. You can
also find contact information from the HP website. Go to http://www.hp.com/support, select your
country or region, and follow the on-screen instructions. If you use an external optical drive, it
must be connected directly to a USB port on the computer; the drive cannot be connected to a
USB port on an external device, such as a USB hub.
● Be sure that the computer is connected to AC power before you begin creating the recovery
media.
Creating recovery media and backups 69

● The creation process can take up to an hour or more. Do not interrupt the creation process.
● If necessary, you can exit the program before you have finished creating all of the recovery
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select
models only).
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 71.

Restore and recovery
There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
● Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information and steps, see Help and Support. From
the Start screen, type help, and then select Help and Support.
● If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or
driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.
● If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery
media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Other applications included in the image continue to be available for installation through the
Drivers and Applications Reinstall option in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 71.
● If you want to recover the computer's original factory partitioning and content, you can choose
the System Recovery option from the HP Recovery partition (select models only) or use the HP
Recovery media that you have created. For more information, see Recovering using HP
Recovery Manager on page 71. If you have not already created recovery media, see Creating
HP Recovery media on page 69.
● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery
media to restore the factory image to the replacement drive. For more information, see
Recovering using HP Recovery Manager on page 71.
● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select models only)
on page 73.
Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by
using the HP Recovery media that you created or by using the HP Recovery partition (select models
only). If you have not already created recovery media, see Creating HP Recovery media on page 69.
Using HP Recovery media, you can choose from one of the following recovery options:
● System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
● Minimized Image Recovery (select models only)—Reinstalls the operating system and all
hardware-related drivers and software, but not other software applications.
● Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
Restore and recovery 71

The HP Recovery partition (select models only) allows System Recovery and Minimized Image
Recovery.
What you need to know

● HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.
● Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already
created recovery media, see Creating HP Recovery media on page 69.
● To use the Factory Reset option, you must use HP Recovery media. If you have not already
created recovery media, see Creating HP Recovery media on page 69.
● If the HP Recovery media does not work, you can obtain recovery media for your system from
support. See the Worldwide Telephone Numbers booklet included with the computer. You can
also find contact information from the HP website. Go to http://www.hp.com/support, select your
country or region, and follow the on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal
data. Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition (select models only)
The HP Recovery partition (select models only) allows you to perform a system recovery or
minimized image recovery without the need for recovery discs or a recovery USB flash drive. This
type of recovery can only be used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select
models only).
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your
system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.
2. Insert the HP Recovery media that you created, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See Changing the computer boot order on page 73.
Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order,
which is the order of devices listed in BIOS where the computer looks for startup information. You can
change the selection for an optical drive or a USB flash drive.
To change the boot order:
1. Insert the HP Recovery media you created.
2. Restart the computer, quickly press esc, and then press f9 for boot options.
3. Select the optical drive or USB flash drive you want to boot from.
Removing the HP Recovery partition (select models only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive
space.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows
Refresh option or the Windows option to remove everything and reinstall Windows. In addition, you
will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery
partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP
Recovery media on page 69.
Follow these steps to remove the HP Recovery partition:
1. From the Start screen, type recovery, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 73

12 Using Setup Utility (BIOS) and HP PC
Hardware Diagnostics (UEFI)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing
fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 74).
2. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit,
select Exit Discarding Changes, and then press enter.
3. Select Yes.
74 Chapter 12 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type hp support assistant, and then select the HP Support
Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. If the update is more recent than your BIOS, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it
has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the
download is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Updating the BIOS 75

Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs
outside the operating system so that it can isolate hardware failures from issues that are caused by
the operating system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 77.
b. Hard drive
c. BIOS
2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic
test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
76 Chapter 12 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English
only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1. Go to http://hp.com/go/techcenter/pcdiags.
2. Click the UEFI Download link, and then select Run.
Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later
versions
1. Go to http://www.hp.com.
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Using HP PC Hardware Diagnostics (UEFI) 77

13 Support
Contacting support
If the information provided in this user guide or HP Support Assistant does not address your
questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For
worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can:
● Chat online with an HP technician.
NOTE: When support chat is not available in a particular language, it is available in English.
● Find support telephone numbers.
● Locate an HP service center.
78 Chapter 13 Support
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:
IMPORTANT: All labels described in this section will be located in one of 3 places depending on
your computer model: affixed to the bottom of the computer, located in the battery bay, or under the
service door.
● Service label—Provides important information to identify your computer. When contacting

support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.
Component
(1) Serial number
(2) Product number
(3) Warranty period
● Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains
the Windows Product Key. You may need the Product Key to update or troubleshoot the
operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the
physical label, but have a Digital Product Key electronically installed.
NOTE: This Digital Product Key is automatically recognized and activated by Microsoft
Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-
approved recovery methods.
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certification label(s)—Provide(s) information about optional wireless devices and the
approval markings of some of the countries or regions in which the devices have been approved
for use.
Labels 79
14 Specifications
● Input power
● Operating environment
Input power
The power information in this section may be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications.
Input Power Rating
Operating voltage and current 19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 2.31 A – 45 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE: The computer operating voltage and current can be found on the system regulatory label.
80 Chapter 14 Specifications
Operating environment
Factor Metric U.S.
Temperature
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
Operating environment 81
15 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including
people with disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be configured
to work with additional assistive technologies. Use the Search feature on your device to locate more
information about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer
support for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from
users. If you have an issue with a product or would like to tell us about accessibility features that have
helped you, please contact us at +1 (888) 259-5707, Monday through Friday, 6 A.M. to 9 P.M. North
American Mountain Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact
us if you require technical support or have accessibility questions by calling +1 (877) 656-7058,
Monday through Friday, 6:00 a.m. to 9:00 p.m. North American Mountain Time.
NOTE: Support is in English only.
82 Chapter 15 Accessibility
A Traveling with the computer
For best results, follow these traveling and shipping tips:
● Prepare the computer for traveling or shipping:
◦ Back up your information.
◦ Remove all discs and all external media cards, such as memory cards.
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of
information, remove the media from a drive before removing the drive from a drive bay and
before shipping, storing, or traveling with a drive.
◦ Turn off and then disconnect all external devices.
◦ Shut down the computer.
● Take along a backup of your information. Keep the backup separate on the computer.
● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of
your bags.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.
● In-flight computer use is at the discretion of the airline. If you plan to use the computer during a
flight, check with the airline in advance.
● If the computer will be unused and disconnected from external power for more than 2 weeks,
remove the battery and store it separately.
● If you are shipping the computer or a drive, use suitable protective packaging and label the
package “FRAGILE.”
● If the computer has a wireless device installed, the use of these devices may be restricted in
some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives,
and in hazardous locations. If you are uncertain of the policy that applies to the use of a
particular device, ask for authorization to use it before you turn it on.
● If you are traveling internationally, follow these suggestions:
83
◦ Check the computer-related customs regulations for each country or region on your
itinerary.
◦ Check the power cord and adapter requirements for each location in which you plan to use
the computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not
attempt to power the computer with a voltage converter kit sold for appliances.
84 Appendix A Traveling with the computer

B Troubleshooting
Troubleshooting resources
● Access website links and additional information about the computer through HP Support
Assistant. To access HP Support Assistant, from the Start screen, select the HP Support
Assistant app.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides
additional tools that do not require an Internet connection.
● Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide

support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦ Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦ Find HP support worldwide telephone numbers.
◦ Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer does not start up:
● If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this
computer.
● If the computer is plugged into an external power source other than an AC outlet, plug the
computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter
connections are secure.
Troubleshooting resources 85
The computer screen is blank
If the screen is blank but you have not turned off the computer, one or more of these settings may be
the cause:
● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is
an energy-saving feature that turns off the display. Sleep can be initiated by the system while the
computer is on but is not in use, or when the computer has reached a low battery level. To
change these and other power settings, right-click the Battery icon on the Windows desktop in
the notification area, at the far right of the taskbar, and then click Preferences.
● The computer may not be set to display the image on the computer screen. To transfer the
image to the computer screen, press f4. On most models, when an optional external display,
such as a monitor, is connected to the computer, the image can be displayed on the computer
screen or the external display, or on both devices simultaneously. When you press f4
repeatedly, the image alternates among the computer display, one or more external displays,
and simultaneous display on all devices.
Software is functioning abnormally

If the software is unresponsive or responds abnormally, restart the computer by pointing to the right
side of the screen. When the charms display, click Settings. Click the Power icon, and then click Shut
down. If you cannot restart the computer using this procedure, see the next section, The computer is
on but not responding on page 86.
The computer is on but not responding

If the computer is turned on but is not responding to software or keyboard commands, try the
following emergency shutdown procedures, in the sequence provided, until shutdown occurs:
CAUTION: Emergency shutdown procedures result in the loss of unsaved information.
● Press and hold the power button for at least 5 seconds.
● Disconnect the computer from external power and remove the battery.
The computer is unusually warm

It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels
unusually warm, it may be overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be
sure to keep all vents free from obstructions while you are using the computer.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
NOTE: The fan in the computer starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during operation.
86 Appendix B Troubleshooting
An external device is not working
Follow these suggestions if an external device does not function as expected:
● Turn on the device according to the manufacturer's instructions.
● Be sure that all device connections are secure.
● Be sure that the device is receiving electrical power.
● Be sure that the device, especially if it is older, is compatible with the operating system.
● Be sure that the correct drivers are installed and updated.
The wireless network connection is not working

If a wireless network connection is not working as expected, follow these suggestions:
● To enable or disable a wireless or wired network device, right-click the Network Connection icon
on the Windows desktop in the notification area, at the far right of the taskbar. To enable
devices, select the check box from the menu option. To disable the device, clear the check box.
● Be sure that the wireless device is turned on.
● Be sure that the computer wireless antennas are free from obstructions.
● Be sure that the cable or DSL modem and its power cord are properly connected and that the
lights are on.
● Be sure that the wireless router or access point is properly connected to its power adapter and to
the cable or DSL modem, and that the lights are on.
● Disconnect and then reconnect all cables, and turn the power off and then back on.
A disc does not play

● Save your work and close all open programs before playing a CD or a DVD.
● Log off the Internet before playing a CD or a DVD.
● Be sure that you insert the disc properly.
● Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
● Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
● Disable Sleep mode before playing the disc.
Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if
you want to continue. If this message is displayed, click No. After you click No, the computer
may behave in either of the following ways:
◦ Playback may resume.
– or –
Resolving issues 87
◦ The playback window in the multimedia program may close. To return to playing the disc,
click the Play button in your multimedia program to restart the disc. In rare cases, you may
need to exit the program and then restart it.
A movie is not visible on an external display

1. If both the computer display and an external display are turned on, press f4 one or more times to
switch between the 2 displays.
2. Configure the monitor settings to make the external display primary:
a. From the Windows desktop, right-click on a blank area of the computer desktop, and select
Screen resolution.
b. Specify a primary display and a secondary display.
NOTE: When using both displays, the DVD image will not appear on any display designated as
the secondary display.
The process of burning a disc does not begin, or it stops before completion
● Be sure that all other programs are closed.
● Turn off Sleep mode.
● Be sure that you are using the right kind of disc for your drive.
● Be sure that the disc is inserted properly.
● Select a slower write speed and try again.
● If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.
88 Appendix B Troubleshooting
C Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
● If removal or installation instructions direct you to unplug the computer, unplug it after being
properly grounded and before removing a cover.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface
of the component.
● If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or
installation, contact HP support.
89
Index
Symbols/Numerics disposing 39 display 7

2-finger pinch zoom TouchPad inserting 38 front 15
gesture 23 low battery levels 37 left side 6
removing 38 right side 4
A replacing 40 top 8
AC adapter, testing 40 storing 39 Computer Setup
AC adapter/battery light 6 battery bay 79 administrator password 57
accessibility 82 Battery Check 37 computer, traveling 39, 83
action keys battery cover release latch 13 configuring
decrease screen brightness battery cover, identifying 13 audio for HDMI 32
26 battery information, finding 36 connecting to a WLAN 19
Help and Support 26 battery power 36 connector, power 6
identifying 12 battery temperature 39 conservation, power 39
increase screen brightness 26 BIOS corporate WLAN connection 19
next track or section 26 determining version 74 critical battery level 34
play, pause, resume 26 downloading an update 75 critical updates, software 59
previous track or section 26 updating 74
switch screen image 26 Bluetooth device 16, 19 D
volume down 26 Bluetooth label 79 deleted files
volume mute 26 boot order restoring 71
volume up 26 changing HP Recovery Disk Cleanup software 54
wireless 26 Manager 73 Disk Defragmenter software 53
action keys, media 28 buttons drive media 34
administrator password 56 left TouchPad 8 drives
airport security devices 46 media 28 external 45
antivirus software 58 optical drive eject 5 handling 46
audio functions, checking 29 power 11, 33 hard 45
audio-in (microphone) jack, right TouchPad 8 optical 45
identifying 5 volume 28 using 46
audio-out (headphone) jack,
identifying 5 C E
cables electrostatic discharge 89
B USB 44 esc key, identifying 12
backups 68 caps lock light, identifying 10 external AC power, using 40
battery caring for your computer 66 external devices 44
conserving power 39 checking audio functions 29 external drive 45
discharging 37 cleaning your computer 66 external monitor port 6, 30
displaying remaining charge components
37 bottom 13
90 Index
F internal microphones, identifying M
Face Recognition 30 7 maintenance
fingerprint reader 60 Internet connection setup 18 Disk Cleanup 54
fingerprint reader, identifying 11 issues, resolving 85 Disk Defragmenter 53
fingerprints, registering 61 media action keys 28
firewall software 59 J media activity controls 28
fn key, identifying 12, 25 jacks memory card 34
audio-in (microphone) 5 inserting 42
H audio-out (headphone) 5 removing 42
hard drive network 6 supported formats 42
external 45 RJ-45 (network) 6 memory card reader, identifying
HP 3D DriveGuard 54 15
installing 51 K memory module
removing 49 keyboard hot keys, identifying 25 identifying 14
hard drive light 54 keyboard screw, identifying 13 inserting 64
hard drive light, identifying 4 keypad, external removing 63
hard drive, identifying 14 num lock 27 replacing 62
HDMI port, connecting 31 using 27 memory service, identifying 13
HDMI port, identifying 6 keypads, identifying 27 microphone (audio-in) jack,
HDMI, configuring audio 32 keys identifying 5
headphone (audio-out) jack 5 action 12 Microsoft Certificate of Authenticity
headphones and microphones, esc 12 label 79
connecting 29 fn 12 minimized image
Hibernation media 28 creating 71
exiting 35 volume 28 minimized image recovery 72
initiating 35 Windows key 12 mouse, external
high-definition devices, setting preferences 21
connecting 31 L
hot keys labels N
description 25 Bluetooth 79 network jack, identifying 6
HP 3D DriveGuard 54 Microsoft Certificate of num lock, external keypad 27
HP PC Hardware Diagnostics Authenticity 79 num lockk key, identifying 27
(UEFI) regulatory 79
downloading 77 serial number 79 O
using 76 wireless certification 79 operating environment 81
HP Recovery Manager WLAN 79 optical drive 45
correcting boot problems 73 latch, battery cover release 13 optical drive eject button,
starting 72 lights identifying 5
HP Recovery media AC adapter/battery 6 optical drive release hole,
creating 69 caps lock 10 identifying 14
recovery 72 hard drive 4 optical drive screw, identifying 14
HP Recovery partition power 4, 9 optical drive, identifying 5
recovery 72 RJ-45 (network) status 6 optional external devices, using
removing 73 TouchPad 10 44
hubs 43 wireless 9 original system recovery 71
lights, hard drive 54
I low battery level 37 P
input power 80 passwords
integrated numeric keypad, administrator 56, 57
identifying 27 user 56
Index 91
pointing devices, setting S turning off the computer 33
preferences 21 scrolling TouchPad gesture 23
ports security cable slot, identifying 5 U
external monitor 6, 30 security, wireless 18 unresponsive system 33
HDMI 6, 31 serial number 79 upgrade bay
USB 5 serial number, computer 79 replacing an optical drive 51
VGA 30 setting password protection on USB 3.0 port 6
power wakeup 35 USB cable, connecting 44
battery 36 setting power options 34 USB devices
conserving 39 setup of WLAN 18 connecting 44
options 34 shutdown 33 description 43
power button 33 Sleep removing 44
power button, identifying 11 exiting 34 USB hubs 43
power connector, identifying 6 initiating 34 USB ports, identifying 5, 6
power lights 4, 9 slots user password 56
power switch 33 security cable 5 using
power-saving states 34 software external AC power 40
product name and number, antivirus 58 power-saving states 34
computer 79 critical updates 59
public WLAN connection 19 Disk Cleanup 54 V
Disk Defragmenter 53 vents, identifying 6, 14
R firewall 59 VGA port, connecting 30
readable media 34 speakers, identifying 11, 15 video 30
recovery storing a battery 39 volume
discs 69, 72 supported discs adjusting 28
HP Recovery Manager 71 recovery 69 buttons 28
media 72 switch, power 33 keys 28
options 71 system recovery 71
starting 72 system restore point W
supported discs 69 creating 69 webcam 7, 30
system 71 webcam, identifying 7
USB flash drive 72 T Windows
using HP Recovery media 70 temperature 39 File History 71
recovery media testing an AC adapter 40 restoring files 71
creating 69 TouchPad system restore point 69
creating using HP Recovery buttons 8 Windows key, identifying 12
Manager 70 using 21 wireless button 16
recovery partition TouchPad gestures wireless certification label 79
removing 73 2-finger pinch zoom 23 wireless controls
regulatory information scrolling 23 button 16
regulatory label 79 TouchPad light, identifying 10 operating system 16
wireless certification labels 79 TouchPad zone wireless light 9, 16
restore identifying 8 wireless network (WLAN)
Windows File History 71 traveling with the computer 39, connecting 19
RJ-45 (network) jack, identifying 79, 83 corporate WLAN connection
6 troubleshooting 19
RJ-45 (network) lights, disc burning 88 equipment needed 18
identifying 6 disc play 87 functional range 19
troubleshooting, external display public WLAN connection 19
88 security 18
using 17
92 Index
WLAN antennas, identifying 7
WLAN device 17, 79
WLAN label 79
writable media 34
Index 93

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© Copyright 2014 Hewlett-Packard Product notice Software terms

First Edition: November 2014

Document Part Number: 781560-001

2 Getting to know your computer ......................................................................................................................... 4

3 Connecting to a network ................................................................................................................................. 16

6 Power management ........................................................................................................................................ 33

7 External cards and devices ............................................................................................................................. 42

11 Backing up, restoring, and recovering .......................................................................................................... 68

Appendix A Traveling with the computer ........................................................................................................... 83

Appendix B Troubleshooting .............................................................................................................................. 85

Appendix C Electrostatic discharge ................................................................................................................... 89

● Find installed software—Access a list of the software preinstalled on the computer:

Resources For information about

Setup Instructions poster ● How to set up the computer

● Help to identify computer components

HP Support Assistant ● Operating system information

Worldwide support ● Online chat with an HP technician

To get support in your language, go to ● Support telephone numbers

HP website ● Support information

To access this guide: ● Electrical and mechanical safety information

▲ From the Start screen, type support, and then

Regulatory, Safety, and Environmental Notices ● Regulatory and safety information

To access this guide: ● Battery disposal information

1. From the Start screen, type support, and then

2. Select My computer, and then select User

Limited Warranty* Warranty information

To access this guide, from the Start screen, select the

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-

● Off: The computer is off or in Hibernation. Hibernation

NOTE: For select models, the Intel® Rapid Start

● Amber: HP 3D DriveGuard has temporarily parked the

NOTE: For more information about HP 3D DriveGuard,

4 Chapter 2 Getting to know your computer

(3) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones,

WARNING! To reduce the risk of personal injury, adjust

NOTE: When a device is connected to the jack, the

NOTE: Be sure that the device cable has a 4-conductor

NOTE: For details about different types of USB ports, see

NOTE: For disc compatibility information, navigate to the

NOTE: The security cable is designed to act as a

(1) Power connector Connects an AC adapter.

(2) AC adapter/Battery light ● White: The AC adapter is connected to external power

● Amber: The AC adapter is connected to external

● Off: The AC adapter is not connected to external

(3) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

(4) External monitor port Connects an external VGA monitor or projector.

(5) HDMI port Connects an optional video or audio device, such as a

(6) RJ-45 (network) jack/lights Connects a network cable.

● Green (left): The network is connected.

● Amber (right): The network is showing activity.

NOTE: For details about different types of USB ports, see

6 Chapter 2 Getting to know your computer

(1) Internal microphones Record sound.

For information on using the webcam, access HP Support

(1) TouchPad on/off button Turns the TouchPad on and off.

8 Chapter 2 Getting to know your computer