User Guide

User Guide
© Copyright 2015 Hewlett-Packard Product notice Software terms

Development Company, L.P.
This user guide describes features that are By installing, copying, downloading, or
AMD is a trademark of Advanced Micro Devices, common to most models. Some features may otherwise using any software product
Inc. Bluetooth is a trademark owned by its not be available on your computer. preinstalled on this computer, you agree to be
proprietor and used by Hewlett-Packard bound by the terms of the HP End User License
Company under license. Intel is a trademark of Not all features are available in all editions of Agreement (EULA). If you do not accept these
Intel Corporation in the U.S. and other Windows. This computer may require upgraded license terms, your sole remedy is to return the
countries. Java is a U.S. trademark of Sun and/or separately purchased hardware, drivers entire unused product (hardware and software)
Microsystems, Inc. Microsoft and Windows are and/or software to take full advantage of within 14 days for a full refund subject to the
either registered trademarks or trademarks of Windows functionality. Go to refund policy of your seller.
Microsoft Corporation in the United States http://www.microsoft.com for details.
and/or other countries. NVIDIA is a trademark For any further information or to request a full
To access the latest user guide, go to refund of the price of the computer, please
and/or registered trademark of NVIDIA
http://www.hp.com/support, and select your contact your seller.
Corporation in the U.S. and other countries. SD
country. Select Drivers & Downloads, and then
Logo is a trademark of its proprietor.
follow the on-screen instructions.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: August 2015
Document Part Number: 830997-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Getting to know your computer ...................................................................................................................... 3

Right ....................................................................................................................................................................... 3
Left ......................................................................................................................................................................... 5
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons, speakers, and fingerprint reader ........................................................................................ 10
Keys ................................................................................................................................................... 12
Bottom ................................................................................................................................................................. 14
Front ..................................................................................................................................................................... 15
3 Connecting to a network .............................................................................................................................. 16

Connecting to a wireless network ....................................................................................................................... 16
Using the wireless controls ............................................................................................................... 16
Using the wireless button ............................................................................................... 16
Using operating system controls .................................................................................... 17
Using a WLAN ..................................................................................................................................... 17
Using an Internet service provider ................................................................................. 17
Setting up a WLAN .......................................................................................................... 18
Configuring a wireless router .......................................................................................... 18
Protecting your WLAN ..................................................................................................... 18
Connecting to a WLAN ..................................................................................................... 19
Using HP Mobile Broadband (select models only) ............................................................................ 19
Inserting and removing a SIM card (select models only) .................................................................. 20
Using HP Mobile Connect (select models only) ................................................................................. 20
Using GPS (select models only) ......................................................................................................... 20
Using Bluetooth wireless devices ...................................................................................................... 21
Connecting to a wired network ............................................................................................................................ 21
Connecting to a local area network (LAN) ......................................................................................... 21
4 Navigating using the keyboard, touch gestures and pointing devices ............................................................... 23
Using pointing devices ......................................................................................................................................... 23
v
Setting pointing device preferences ................................................................................................. 23
Using the pointing stick ..................................................................................................................... 23
Using the TouchPad and gestures ..................................................................................................... 23
Turning the TouchPad off and on .................................................................................... 24
Tapping ............................................................................................................................ 24
Scrolling .......................................................................................................................... 25
2-finger pinch zoom ........................................................................................................ 25
2-finger click ................................................................................................................... 25
Rotating (select models only) ......................................................................................... 26
Flicking (select models only) .......................................................................................... 26
Edge swipes (select models only) ................................................................................... 27
Right-edge swipe .......................................................................................... 27
Left-edge swipe ............................................................................................ 27
Top-edge swipe ............................................................................................ 28
Using the keyboard .............................................................................................................................................. 28
Using Windows shortcut keys ........................................................................................................... 29
Identifying the hot keys .................................................................................................................... 29
Using keypads ................................................................................................................................... 30
Using the embedded numeric keypad ............................................................................ 30
Turning the embedded numeric keypad on and off ..................................... 32
Switching key functions on the embedded numeric keypad ....................... 32
Using the integrated numeric keypad (select models only) ........................................... 32
Using an optional external numeric keypad ................................................................... 32
5 Multimedia .................................................................................................................................................. 34
Using the media activity controls ........................................................................................................................ 34
Audio .................................................................................................................................................................... 34
Connecting speakers ......................................................................................................................... 34
Adjusting the volume ........................................................................................................................ 34
Connecting headphones .................................................................................................................... 35
Connecting a microphone ................................................................................................................. 35
Connecting headphones and microphones ...................................................................................... 35
Checking audio functions on the computer ...................................................................................... 35
Webcam (select models only) .............................................................................................................................. 36
Touch to share (select models only) .................................................................................................................... 36
Start sharing ...................................................................................................................................... 36
Video .................................................................................................................................................................... 37
VGA .................................................................................................................................................... 37
Dual-Mode DisplayPort ..................................................................................................................... 38
Discovering and connecting wired displays using MultiStream Transport ...................................... 39
Connect displays to computers with AMD or Nvidia graphics (with an optional hub) ... 39
vi
Connect displays to computers with Intel graphics (with and optional hub) ................ 40
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 40
Discovering and connecting to Miracast-compatible wireless displays (select models only) ......... 41
6 Power management ..................................................................................................................................... 42

Shutting down (turning off) the computer .......................................................................................................... 42
Setting power options ......................................................................................................................................... 42
Using power-saving states ................................................................................................................ 42
Initiating and exiting Sleep ............................................................................................. 43
Enabling and exiting user-initiated Hibernation ............................................................ 43
Using the power meter and power settings ................................................................... 43
Setting password protection on wakeup ........................................................................ 44
Using battery power .......................................................................................................................... 44
Factory-sealed battery ................................................................................................... 44
Finding additional battery information .......................................................................... 45
Using Battery Check ........................................................................................................ 46
Displaying the remaining battery charge ....................................................................... 46
Maximizing battery discharge time ................................................................................ 46
Managing low battery levels ........................................................................................... 46
Identifying low battery levels ...................................................................... 46
Resolving a low battery level ....................................................................... 47
Conserving battery power .............................................................................................. 47
Using external AC power ................................................................................................................... 47
Testing an AC adapter ..................................................................................................... 48
7 External cards and devices ........................................................................................................................... 49

Using memory card readers ................................................................................................................................ 49
Inserting a memory card ................................................................................................................... 49
Removing a memory card ................................................................................................................. 49
Using smart cards ................................................................................................................................................ 50
Inserting a smart card ....................................................................................................................... 50
Removing a smart card ..................................................................................................................... 50
Using a USB device ............................................................................................................................................... 51
Connecting a USB device ................................................................................................................... 52
Removing a USB device ..................................................................................................................... 52
Using optional external devices .......................................................................................................................... 52
Using optional external drives .......................................................................................................... 53
8 Drives ......................................................................................................................................................... 54
Handling drives .................................................................................................................................................... 54
vii
Using hard drives ................................................................................................................................................. 54
Intel Smart Response Technology (select models only) .................................................................. 54
Improving hard drive performance ................................................................................................... 55
Using Disk Defragmenter ................................................................................................ 55
Using Disk Cleanup .......................................................................................................... 55
Using HP 3D DriveGuard (select models only) .................................................................................. 56
Identifying HP 3D DriveGuard status .............................................................................. 56
Using RAID (select models only) .......................................................................................................................... 56
9 Security ...................................................................................................................................................... 57
Protecting the computer ..................................................................................................................................... 57
Using passwords .................................................................................................................................................. 57
Setting passwords in Windows ......................................................................................................... 58
Setting passwords in Computer Setup ............................................................................................. 59
Managing a BIOS administrator password ........................................................................................ 59
Entering a BIOS administrator password ....................................................................... 60
Managing a Computer Setup DriveLock password ........................................................................... 60
Setting a DriveLock password ........................................................................................ 61
Entering a DriveLock password ...................................................................................... 61
Changing a DriveLock password ..................................................................................... 62
Removing DriveLock protection ..................................................................................... 62
Using Computer Setup Automatic DriveLock .................................................................................... 63
Entering an Automatic DriveLock password .................................................................. 63
Removing Automatic DriveLock protection .................................................................... 63
Using antivirus software ...................................................................................................................................... 64
Using firewall software ........................................................................................................................................ 64
Installing critical security updates ...................................................................................................................... 64
Using HP Client Security (select models only) .................................................................................................... 64
Using HP Touchpoint Manager (select models only) ........................................................................................... 65
Installing an optional security cable ................................................................................................................... 65
Using the fingerprint reader (select models only) .............................................................................................. 65
Locating the fingerprint reader ......................................................................................................... 66
10 Maintenance .............................................................................................................................................. 67
Cleaning your computer ...................................................................................................................................... 67
Cleaning procedures .......................................................................................................................... 67
Cleaning the display (All-in-Ones or Notebooks) ........................................................... 67
Cleaning the sides or cover ............................................................................................. 67
Cleaning the TouchPad, keyboard, or mouse ................................................................. 68
Updating programs and drivers .......................................................................................................................... 68
Using SoftPaq Download Manager ...................................................................................................................... 68
viii
11 Backup and recovery .................................................................................................................................. 69
Backing up your information ............................................................................................................................... 69
Performing a system recovery ............................................................................................................................ 69
Using the Windows recovery tools .................................................................................................... 69
Using f11 recovery tools ................................................................................................................... 70
Using Windows operating system media (purchased separately) ................................................... 71
Using Windows Refresh or Windows Reset ...................................................................................... 72
Using HP Software Setup .................................................................................................................. 72
12 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 73

Using Computer Setup ......................................................................................................................................... 73
Starting Computer Setup .................................................................................................................. 73
Navigating and selecting in Computer Setup ................................................................................... 73
Restoring factory settings in Computer Setup ................................................................................. 74
Updating the BIOS ............................................................................................................................. 75
Determining the BIOS version ......................................................................................... 75
Downloading a BIOS update ........................................................................................... 75
Changing the boot order using the f9 prompt .................................................................................. 76
TPM BIOS settings (select products only) ........................................................................................................... 76
Using HP Sure Start (select products only) ......................................................................................................... 77
13 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 78

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 78
14 Support .................................................................................................................................................... 80
Contacting support .............................................................................................................................................. 80
Labels ................................................................................................................................................................... 81
15 Specifications ............................................................................................................................................ 82
Input power .......................................................................................................................................................... 82
Operating environment ....................................................................................................................................... 82
16 Accessibility .............................................................................................................................................. 83
Supported assistive technologies ....................................................................................................................... 83
Contacting support .............................................................................................................................................. 83
Appendix A Traveling with the computer .......................................................................................................... 84
ix
Appendix B Troubleshooting ........................................................................................................................... 85
Troubleshooting resources .................................................................................................................................. 85
Resolving issues .................................................................................................................................................. 85
The computer is unable to start up ................................................................................................... 85
The computer screen is blank ........................................................................................................... 85
Software is functioning abnormally ................................................................................................. 86
The computer is on but not responding ............................................................................................ 86
The computer is unusually warm ...................................................................................................... 86
An external device is not working ..................................................................................................... 86
The wireless network connection is not working ............................................................................. 87
A movie is not visible on an external display .................................................................................... 87
Appendix C Electrostatic discharge .................................................................................................................. 88
Index ............................................................................................................................................................. 89
x
1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
● TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key on your keyboard. Pressing the Windows key again will return you to the
previous screen.
● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Connecting to a network on page 16.
● Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 64.
● Get to know your computer—Learn about your computer features. See Getting to know your computer
on page 3 and Navigating using the keyboard, touch gestures and pointing devices on page 23 for
additional information.
● Find installed software—Access a list of the software preinstalled on the computer:
From the Start screen, type a, click Apps, and then select from the displayed options. For details about
using the software included with the computer, see the software manufacturer's instructions, which may
be provided with the software or on the manufacturer's website.
● Back up your hard drive by creating recovery discs or a recovery flash drive. See Backup and recovery
on page 69.
1
Finding information
You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources
that provide product details, how-to information, and more, use this table.
Resources For information about
Setup Instructions poster ● How to set up the computer
● Help to identify computer components
HP Support Assistant ● Operating system information
To access HP Support Assistant, from the Start screen, ● Software, driver, and BIOS updates
select the HP Support Assistant app.
● Troubleshooting tools
To access the latest user guide, go to http://www.hp.com/
support, and select your country. Select Drivers & ● How to access support
Downloads, and then follow the on-screen instructions.
Worldwide support ● Online chat with an HP technician
To get support in your language, go to ● Support telephone numbers

http://welcome.hp.com/country/us/en/
wwcontact_us.html. ● HP service center locations
HP website ● Support information
To access the latest user guide, go to http://www.hp.com/ ● Ordering parts and finding additional help
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions. ● Accessories available for the device
Safety & Comfort Guide ● Proper workstation setup, posture, health, and work habits
To access this guide: ● Electrical and mechanical safety information
▲ From the Start screen, type support, and then

– or –
Go to http://www.hp.com/ergo.
Regulatory, Safety, and Environmental Notices ● Regulatory and safety information
To access this guide: ● Battery disposal information
1. From the Start screen, type support, and then

2. Select My computer, and then select User guides.
Limited Warranty* Warranty information
To access this guide, from the Start screen, select the HP

Support Assistant app, select My computer, and then
select Warranty and services.
– or –
Go to http://www.hp.com/go/orderdocuments.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you
can write to HP at Hewlett Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507. Include your product name, and your
name, phone number, and postal address.
2 Chapter 1 Welcome
2 Getting to know your computer
Right
Component Description
(1) USB Type-C (charging) port Connects any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,

laptops, tablets, and MP3 players, even when the computer is
off. Also, some USB Type-C ports connect DisplayPort, VGA,
HDMI and other video devices to provide video output.
NOTE: Adapters (purchased separately) may be required.
(2) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(3) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
(4) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access this guide, from the Start
screen, type support, and then select the HP Support
Assistant app.
NOTE: When a device is connected to the jack, the computer

speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).
(5) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
For details about different types of USB ports, see Using a USB
device on page 51.
Right 3
(6) RJ-45 (network) jack Connects a network cable.
(7) Docking connector Connects an optional docking device.
(8) SIM card slot Supports a wireless subscriber identity module (SIM) card.
(9) Power connector Connects an AC adapter.
4 Chapter 2 Getting to know your computer

Left
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is off.
For details about different types of USB ports, seeUsing a USB

device on page 51.
(5) Smart card reader Supports optional smart cards.
Left 5
Display
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
For information on using the webcam, access HP Support Assistant.

To access HP Support Assistant, from the Start screen, select the HP
Support Assistant app.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.

Top
TouchPad
(1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button (select models only) Functions like the left button on an external mouse.
(3) TouchPad on/off button/TouchPad light Turns the TouchPad on and off.
● On: The TouchPad is off.
● Off: The TouchPad is on.
(4) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures. For

more information, see Edge swipes (select models only)
on page 27.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button (select models only) Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
Top 7
Lights
NOTE: Refer to the illustration that most closely matches your computer.
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts off power to the display and
other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.
(2) Microphone mute light ● Amber: microphone sound is off.
● Off: microphone sound is on.
(3) Num lock light On: Num lock is on.
(4) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all

wireless devices are off.
(5) Mute light ● Amber: Computer sound is off.
● Off: Computer sound is on.
(6) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(7) TouchPad light ● On: The TouchPad is off.

● Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts off power to the display and
other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.
(2) Microphone mute light ● Amber: microphone sound is off.
● Off: microphone sound is on.
(3) Num lock light On: Num lock is on.
(4) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all

wireless devices are off.
(5) Mute light ● Amber: Computer sound is off.
● Off: Computer sound is on.
(6) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(7) TouchPad light ● On: The TouchPad is off.
Top 9
Buttons, speakers, and fingerprint reader
(1) Power button ● When the computer is off, press the button to turn on the
computer.
● When the computer is on, press the button briefly to initiate

Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep.
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.
If the computer has stopped responding and Windows® shutdown

procedures are ineffective, press and hold the power button for at
least 15 seconds to turn off the computer.
To learn more about your power settings, see your power

options. From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from the list of
applications.
(2) Speakers Produce sound.
(3) Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.

(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password
logon.
Top 11
Keys
NOTE: Refer to the illustration that most closely matches your computer.
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lock key, the esc key,
or the b key.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by the

icon in the upper-right corner of the key.
(6) Windows applications key Displays options for a selected object.
(7) num lock key Turns the embedded numeric keypad on and off when pressed in

(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lock key, the esc key,
or the b key.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
(4) Function keys Execute frequently used system functions when pressed in
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock has been enabled, it can be used like an external
numeric keypad.
Top 13
Bottom
(1) Docking connectors (2) Connect an optional docking device.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

Front
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when

all wireless devices are off.
● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the
display and other unneeded components.
● Off: The computer is off or in Hibernation.

Hibernation is a power-saving state that uses the
least amount of power.
(3) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● Off: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low

battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.
● Off: The battery is not charging.
(4) Drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the

hard drive.
NOTE: For more information about HP 3D DriveGuard,

see Using HP 3D DriveGuard (select models only)
on page 56.
Front 15
3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.
Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:
● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks
(commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and
public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile
wireless device in your computer communicates with a wireless router or a wireless access point.
● HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across
entire states, regions, or even countries.
● Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in HP
Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant
app.
Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:
● Wireless button, wireless switch, wireless key, or airplane mode key (referred to in this chapter as the
wireless button) (select models only)
● Operating system controls
Using the wireless button

The computer has a wireless button, one or more wireless devices, and, on select models, one or two wireless
lights. All the wireless devices on your computer are enabled at the factory, and if your computer has a
wireless light, the wireless light is on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices. If the wireless light is white, at least one wireless device is on. If the wireless light is off, all wireless
devices are off.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off
the wireless devices simultaneously.
16 Chapter 3 Connecting to a network

Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select Network and Internet, and then select Network and Sharing Center.
For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen,
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other
computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can
accommodate a large number of computers and accessories and can separate critical network functions.
● A home or small office WLAN typically uses a wireless router, which allows several wireless and wired
computers to share an Internet connection, a printer, and files without requiring additional pieces of
hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a
service provider or a public or corporate network).
Using an Internet service provider

When you are setting up Internet access in your home, you must establish an account with an Internet service
provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the
modem, install a network cable to connect your wireless computer to the modem, and test the Internet
service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information
and store it in a safe place.
Connecting to a wireless network 17

Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an
Internet service provider
● A wireless router (2) (purchased separately)
● A wireless computer (3)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem
you have.
The illustration below shows an example of a wireless network installation that is connected to the Internet.
As your network grows, additional wireless and wired computers can be connected to the network to access
the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.
Configuring a wireless router

For help in configuring a wireless router, see the information provided by your router manufacturer or your
ISP.
NOTE: It is recommended that you initially connect your new wireless computer to the router by using the
network cable provided with the router. When the computer successfully connects to the Internet, disconnect
the cable, and access the Internet through your wireless network.
Protecting your WLAN

When you set up a WLAN or access an existing WLAN, always enable security features to protect your network
from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide
any security. If you are concerned about the security of your computer in a hotspot, limit your network
activities to e-mail that is not confidential and basic Internet surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals.
Take the following precautions to protect your WLAN:
● Use a firewall.
A firewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.
● Use wireless encryption.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the
network. For more information, access HP Support Assistant. To access HP Support Assistant, from the
Start screen, select the HP Support Assistant app.

Connecting to a WLAN
To connect to the WLAN, follow these steps:
1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off,
press the wireless button.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
2. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
3. Select Settings, and then click the network status icon.
4. Select your WLAN from the list.
5. Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and
then click Sign in.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-click the
network status icon, and then select Open Network and Sharing Center. Click Set up a new connection
or network. A list of options is displayed, allowing you to manually search for and connect to a network
or to create a new network connection.
6. Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon in the notification area, at
the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
Using HP Mobile Broadband (select models only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.
NOTE: If your computer includes HP Mobile Connect, the instructions in this section do not apply. See Using
HP Mobile Connect (select models only) on page 20.
You may need the HP Mobile Broadband Module serial number (IMEI) to activate mobile broadband service.
The serial number is printed on a label inside the battery bay, under the service door, or on the back of the
display.
Some mobile network operators require the use of a SIM card. A SIM card contains basic information about
you, such as a personal identification number (PIN), as well as network information. Some computers include
a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your computer or the mobile network operator may provide it
separately from the computer.
For information about inserting and removing a SIM card, see Inserting and removing a SIM card (select
models only) on page 20.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Connecting to a wireless network 19

Inserting and removing a SIM card (select models only)
CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card.
To insert a SIM card, follow these steps:

1. Turn off the computer by using the Shut down command.
2. Close the display.
3. Disconnect all external devices connected to the computer.
4. Unplug the power cord from the AC outlet.
5. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is firmly seated.
NOTE: The SIM card in your computer may look slightly different from the illustration in this section.
6. Reconnect external power.

7. Reconnect external devices.
8. Turn on the computer.
To remove a SIM card, press in on the SIM card, and then remove it from the slot.
Using HP Mobile Connect (select models only)

HP Mobile Connect is a prepaid, mobile broadband service that provides a cost-effective, secure, simple, and
flexible mobile broadband connection for your computer. To use HP Mobile Connect, your computer must have
a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect and where it is
available, go to http://www.hp.com/go/mobileconnect.
Using GPS (select models only)

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.
For more information, see the HP GPS and Location software Help.

Using Bluetooth wireless devices
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:
● Computers (desktop, notebook, PDA)
● Phones (cellular, cordless, smart phone)
● Imaging devices (printer, camera)
● Audio devices (headset, speakers)
● Mouse
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of
Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth
software Help.
Connecting to a wired network

There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection
uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold
separately.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem
cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 network cable.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer.
Connecting to a wired network 21

2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.

4 Navigating using the keyboard, touch
gestures and pointing devices
Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and
mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only).
Select computer models have special action keys or hot key functions on the keyboard to perform routine
tasks.
Using pointing devices

NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse
(purchased separately) by connecting it to one of the USB ports on the computer.
Setting pointing device preferences

Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration,
click speed, and pointer options. You can also view demonstrations of TouchPad gestures.
To access Mouse Properties:
● From the Start screen, type mouse, click Settings, and then select Mouse.
Using the pointing stick

Press the pointing stick in the direction you want to move the pointer on the screen. Use the left and right
pointing stick buttons as you would the left and right buttons on an external mouse.
Using the TouchPad and gestures

The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger
movements.
TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an
external mouse.
NOTE: TouchPad gestures are not supported in all apps.
Using pointing devices 23

Turning the TouchPad off and on
To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.
Tapping
To make an on-screen selection, use the Tap function on the TouchPad.
● Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
24 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Scrolling
Scrolling is useful for moving up, down, or sideways on a page or image.
● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
2-finger pinch zoom

2-finger pinch zoom allows you to zoom out or in on images or text.
● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart.
● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.
2-finger click
2-finger click allows you to make menu selections for an object on the screen.
NOTE: Using 2-finger click is the same action as using right-click with the mouse.

● Place two fingers on the TouchPad zone and press to open the options menu for the selected object.
Rotating (select models only)

Rotating allows you to turn items such as photos.
● Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your
forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your
forefinger from 3 o’clock to 12 o’clock.
NOTE: Rotating is intended for specific apps where you can manipulate an object or image. It may not be
functional for all apps.
Flicking (select models only)

Flicking allows you to navigate through screens or quickly scroll through documents.
● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or
right.
Edge swipes (select models only)
Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or
using apps.
Right-edge swipe
The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change
settings.
● Swipe your finger gently from the right edge to reveal the charms.
Left-edge swipe
The left-edge swipe accesses your recently opened apps so that you can switch between them quickly.
Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps.
● Swipe from the left edge of the TouchPad to switch between apps.

Top-edge swipe
The top-edge swipe displays app command options that allow you to customize apps.
IMPORTANT: When an app is open, the top-edge gesture varies depending on the app.
● Gently swipe your finger from the top edge to reveal the app command options.
Using the keyboard

The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using
touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from an open
app or the Windows desktop. Pressing the Windows key again will return you to the previous screen.
NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions
than those discussed in this section.
Using Windows shortcut keys

Windows provides shortcuts so that you can perform actions quickly. Press the Windows key alone or in
combination with a specific key to perform a designated action.
Identifying the hot keys

A hot key is a combination of the fn key (2) and either the esc key (1) or one of the function keys (4).
To use a hot key:

▲ Briefly press the fn key, and then briefly press the second key of the hot key combination.
Hot key combination Description
fn+esc Displays system information.
fn+f1 Initiates Sleep, which saves your information in system memory. The display and other system components
turn off and power is conserved.
To exit Sleep, briefly press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
fn+f3 Turns the keyboard backlight on and off.
NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the keyboard
backlight.
fn+f4 Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing fn+f4 alternates the screen image from computer display to
monitor display to simultaneous display on both the computer and the monitor.
Most external monitors receive video information on the computer using the external VGA video standard.
The fn+f4 hot key can also alternate images among other devices that are receiving video information on
the computer.
fn+f5 Decreases the screen brightness level.
Using the keyboard 29

Hot key combination Description
fn+f6 Increases the screen brightness level.
fn+ f8 Decreases speaker volume.
fn+f9 Increases speaker volume.
fn+f10 Mutes the microphone.
Break fn+R Pauses or breaks an operation.
Scroll fn+C Locks cell.

Lock
Sys Rq fn+S Sends a programming query.
Using keypads
The computer includes an embedded numeric keypad or an integrated numeric keypad, and it also supports
an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad.
Using the embedded numeric keypad
(2) fn key Turns the embedded numeric keypad on and off when pressed in
combination with the num lock key.
NOTE: The embedded numeric keypad will not function while an

external keyboard or numeric keypad is connected to the computer.
(4) Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric
keypad.
Each key on the keypad performs the function indicated by the icon in
the upper-right corner of the key.
(7) num lock key Turns the embedded numeric keypad on and off when pressed in
NOTE: The keypad function that is active when the computer is

turned off is reinstated when the computer is turned back on.

Turning the embedded numeric keypad on and off
Press fn+num lock to turn on the embedded numeric keypad. Press fn+num lock again to turn off the keypad.
NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is
connected to the computer.
Switching key functions on the embedded numeric keypad
You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard
keyboard functions and their keypad functions:
● To use the navigational function of a keypad key while the keypad is off, press and hold the fn key while
pressing the keypad key.
● To use the standard function of a keypad key while the keypad is on:
◦ Press and hold the fn key to type in lowercase.
◦ Press and hold fn+shift to type in uppercase.
Using the integrated numeric keypad (select models only)

The computer includes an integrated numeric keypad, and it also supports an optional external numeric
keypad or an optional external keyboard that includes a numeric keypad. For more details about the
integrated numeric keypad, see Keys on page 12.
(1) num lock key Alternates between the navigational and numeric functions on the
integrated numeric keypad.
NOTE: The keypad function that is active when the computer is

turned off is reinstated when the computer is turned back on.
(2) Integrated numeric keypad When num lock has been enabled, it can be used like an external
numeric keypad.
Using an optional external numeric keypad

Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num
lock is turned off at the factory.) For example:
● When num lock is on, most keypad keys type numbers.
● When num lock is off, most keypad keys function like the arrow, page up, or page down keys.
When num lock on an external keypad is turned on, the num lock light on the computer is turned on. When
num lock on an external keypad is turned off, the num lock light on the computer is turned off.
To turn num lock on or off on an external keypad as you work:
▲ Press the num lk key on the external keypad, not on the computer.

5 Multimedia
Your computer may include the following:

● Integrated speaker(s)
● Integrated microphone(s)
● Integrated webcam
● Preinstalled multimedia software
● Multimedia buttons or keys
Using the media activity controls

Depending on your computer model, you may have the following media activity controls that allow you to
play, pause, fast forward, or rewind a media file:
● Media buttons
● Media hot keys (specific keys pressed in combination with the fn key)
● Media keys
Audio
On your computer, or on select models using an external optical drive, you can play music CDs, download and
listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to
create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or
headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out
(headphone)/audio-in (microphone) combo jack) on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before
connecting audio devices, be sure to adjust the volume.
Adjusting the volume

Depending on your computer model, you can adjust the volume using the following:
● Volume buttons
● Volume hot keys (specific keys pressed in combination with the fn key)
● Volume keys
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds,
or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To
access this guide, from the Start screen, type support, and then select the HP Support Assistant app.
NOTE: Volume can also be controlled through the operating system and some programs.
34 Chapter 5 Multimedia
NOTE: See Getting to know your computer on page 3 for information on what type of volume controls your
computer has.
Connecting headphones
You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your
computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
Connecting a microphone
To record audio, connect a microphone to the audio-out (headphone)/audio-in (microphone) combo jack on
the computer. For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.
Connecting headphones and microphones

You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) combo
jack on your computer. Many headsets with integrated microphones are commercially available.
To connect wireless headphones or headsets to your computer, follow the device manufacturer's instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
Checking audio functions on the computer

NOTE: For best results when recording, speak directly into the microphone and record sound in a setting
free of background noise.
To check the audio functions on your computer, follow these steps:

2. Select Hardware and Sound, and then select Sound.

3. When the Sound window opens, select the Sounds tab. Under Program Events, select any sound event,
such as a beep or alarm and then click Test.
You should hear sound through the speakers or through connected headphones.
To check the recording functions on your computer, follow these steps:
1. From the Start screen, type sound, and then select Sound Recorder.
2. Click Start Recording and speak into the microphone.

3. Save the file to your desktop.
4. Open a multimedia program and play the recording.
Audio 35
To confirm or change the audio settings on your computer:
2. Select Hardware and Sound, and then select Sound.
Webcam (select models only)

Some computers include an integrated webcam. With the preinstalled software, you can use the webcam to
take a photo or record a video. You can preview and save the photo or video recording.
The webcam software enables you to experiment with the following features:
● Capturing and sharing video
● Streaming video with instant message software
● Taking still photos
Touch to share (select models only)

Your computer has advanced Near Field Communication (NFC) hardware that allows you to wirelessly touch-
to-share information between two NFC-enabled devices. With NFC technology, you can share websites,
transfer contact information, and tap-to-print on NFC supported printers.
TIP: You can download NFC apps that may provide additional NFC features.
IMPORTANT: Before you can begin sharing, be sure that NFC is enabled on your devices. You may also need
to turn off certain services, such as sBeam, in order for NFC to work on Windows 8 devices. Check your NFC
device manufacturer to be sure that it is compatible with Windows 8.
Start sharing
Touch your NFC device to your computer to start sharing between your device and your computer.
1. Open the item you want to share.
2. Touch the two NFC antennas together. You may hear a sound when the antennas have recognized each
other.
NOTE: The NFC antenna on your computer is located under the TouchPad. To find where the other
device NFC antenna is located, refer to your device instructions.
3. You may see a message on your device asking you to initiate the transfer and a message on your
computer if you want to receive the transfer. Follow the on-screen instructions to accept the transfer.
Video
Your HP computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer without needing to connect to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV. Your computer may have an high-definition multimedia interface (HDMI) port, which
allows you to connect a high-definition monitor or TV.
Your computer may have one or more of the following external video ports:
● VGA
● DisplayPort
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Check the device manufacturer's instructions if you have questions.
NOTE: See Getting to know your computer on page 3 for information about your computer's video ports.
VGA
The external monitor port, or VGA port, is an analog display interface that connects an external VGA display
device such as an external VGA monitor or a VGA projector to the computer.
1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown.
Video 37
2. Press fn+f4 to alternate the screen image between 4 display states:
● PC Screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press fn+f4, the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, adjust the screen resolution of
the external device, as follows. From the Start screen, type control panel, and then select Control
Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution.
Dual-Mode DisplayPort
The Dual-Mode DisplayPort connects the computer to an optional video or audio device, such as a high-
definition television, or to any compatible digital or audio component. The Dual-Mode DisplayPort delivers
higher performance than the VGA external monitor port and improves digital connectivity.
NOTE: To transmit video and/or audio signals through the Dual-Mode DisplayPort, you need a Dual-Mode
DisplayPort cable (purchased separately).
NOTE: One Dual-Mode DisplayPort device can be connected to the Dual-Mode DisplayPort port on the
computer. The information displayed on the computer screen can be simultaneously displayed on the Dual-
Mode DisplayPort device.
To connect a video or audio device to the Dual-Mode DisplayPort:

1. Connect one end of the Dual-Mode DisplayPort cable to the Dual-Mode DisplayPort port on the
computer.
2. Connect the other end of the cable to the digital display device.
3. Press fn+f4 to alternate the computer screen image between 4 display states:
● PC screen only: View the screen image on the computer only.
● Duplicate: View the screen image simultaneously on both the computer and the external device.
● Extend: View the screen image extended across both the computer and the external device.
● Second screen only: View the screen image on the external device only.
Each time you press fn+f4, the display state changes.
NOTE: For best results, especially if you choose the “Extend” option, adjust the screen resolution of
the external device, as follows. From the Start screen, type control panel, and then select Control
Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution.
NOTE: To remove the device cable, press down on the connector release button to disconnect it on the
computer.
Discovering and connecting wired displays using MultiStream Transport

MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by
connecting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on an external
hub or docking station. You can connect in several ways, depending on the type of graphics controller
installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to
find out what hardware is installed on your computer.
2. Select System and Security, select System, and then click Device Manager in the left column.
Connect displays to computers with AMD or Nvidia graphics (with an optional hub)
NOTE: With an AMD graphics controller and optional hub, you can connect up to 3 external display devices.
NOTE: With an Nvidia® graphics controller and optional hub, you can connect up to 3 external display
devices.
Video 39
To set up multiple display devices, follow these steps:
1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP
cable (purchased separately). Be sure that the hub power adapter is connected to AC power.
2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.
3. From the Start screen type screen resolution in the search box, or press fn+f4. If you don’t see all
of your connected display devices, be sure that each device is connected to the correct port on the hub.
NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled
display devices, or Extend, which spans your computer screen across all enabled display devices.
Connect displays to computers with Intel graphics (with and optional hub)
NOTE: With an Intel graphics controller and optional hub, you can connect up to 3 display devices.

1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP
cable (purchased separately). Be sure that the hub power adapter is connected to AC power.
2. Connect your external display devices to the VGA ports or DisplayPorts on the hub.
3. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification
dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices
include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which
extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected to the
correct port on the hub. For more information, from the Start screen, type screen resolution, or
press fn+f4, and then follow the on-screen instructions.
Connect displays to computers with Intel graphics (with a built-in hub)

With your internal hub and Intel graphics controller, you can connect up to 3 display devices in the following
configurations:
● Two 1920 x 1200 DP monitors connected to the computer + one 1920 x 1200 VGA monitor connected to
an optional docking station
● One 2560 x 1600 DP monitor connected to the computer + one 1920 x 1200 VGA monitor connected to
an optional docking station
1. Connect your external display devices to the VGA ports or DisplayPorts (DP) on the computer base or the
docking station.
2. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification
dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices
include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which
extends the screen image across all enabled display devices.
NOTE: If this dialog box does not appear, be sure that each external display device is connected to the
correct port on the hub. For more information, from the Start screen, type screen resolution or
press fn+f4 and then follow the on-screen instructions.
Discovering and connecting to Miracast-compatible wireless displays (select
models only)
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.
To open Miracast:
▲ Point to the upper-right or lower-right corner of the Start screen to display the charms, click Devices,
click Project, and then follow the on-screen instructions.
– or –
On select computer models, from the Start screen, click the HP Quick Access to Miracast icon, and then
Video 41
6 Power management
NOTE: A computer may have a power button or a power switch. The term power button is used throughout
this guide to mean both types of power controls.
Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down.
The shutdown command closes all open programs, including the operating system, and then turns off the
display and computer.
Shut down the computer under any of the following conditions:
● When you need to replace the battery or access components inside the computer
● When you are connecting an external hardware device that does not connect to a Universal Serial Bus
(USB) port
● When the computer will be unused and disconnected from external power for an extended period
Although you can turn off the computer with the power button, the recommended procedure is to use the
Windows shutdown command:
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or Hibernation before
shutdown is possible by briefly pressing the power button.
1. Save your work and close all open programs.

2. From the Start screen, point to the upper-right or lower-right corner of the screen.
3. Click Settings, click the Power icon, and then click Shut down.
– or –
Right-click the Start button in the lower-left corner of the screen, select Shut down or signout, and then
select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the
following emergency procedures in the sequence provided:
● Press ctrl+alt+delete. Click the Power icon, and then click Shut Down.
● Press and hold the power button for at least 5 seconds.
● Disconnect the computer from external power.
● On models with a user-replaceable battery, remove the battery. On models with a factory-sealed
battery, press and hold the power button for at least 15 seconds.
Setting power options

Using power-saving states
Sleep is enabled at the factory.
42 Chapter 6 Power management

When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
memory card.
NOTE: You cannot initiate any type of networking connection or perform any computer functions while the
computer is in the Sleep state.
Initiating and exiting Sleep

With the computer on, you can initiate Sleep in any of the following ways:
● Briefly press the power button.
● From the Start screen, point to the upper-right or lower-right corner of the screen. When the charms list
opens, click Settings, click the Power icon, and then click Sleep.
To exit Sleep, briefly press the power button.
When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you
stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before
the computer will return to the screen.
Enabling and exiting user-initiated Hibernation

You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options:
1. From the Start screen, type power options, and then select Power Options.
2. In the left pane, click Choose what the power button does.
3. Click Change Settings that are currently unavailable.
4. In the When I press the power button area, select Hibernate.
5. Click Save changes.
To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to the
screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before
your work will return to the screen.
Using the power meter and power settings

The power meter is located on the Windows desktop. The power meter allows you to quickly access power
settings and view the remaining battery charge.
● To reveal the percentage of remaining battery charge and the current power plan, on the Windows
desktop, point over the power meter icon.
● To use Power Options, or to change the power plan, click the power meter icon and select an item from
the list. From the Start screen, you can also type power options, and then select Power Options.
Different power meter icons indicate whether the computer is running on battery or external power. The icon
also reveals a message if the battery has reached a low or critical battery level.
Setting power options 43

Setting password protection on wakeup
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these
steps:
1. From the Start screen, type power options, and then select Power Options.
2. In the left pane, click Require a password on wakeup.

3. Click Change Settings that are currently unavailable.
4. Click Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account password,
click Create or change your user account password, and then follow the on-screen instructions. If you
do not need to create or change a user account password, go to step 5.
5. Click Save changes.
Using battery power

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life
varies, depending on power management settings, running programs, display brightness, external devices
connected to the computer, and other factors. Keeping the battery in the computer whenever the computer is
plugged into AC power charges the battery and also protects your work in case of a power outage. If the
computer contains a charged battery and is running on external AC power, the computer automatically
switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs.
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery
life. Select computer models can switch between graphic modes to increase battery life.
Factory-sealed battery
To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in Help
and Support. To access battery information, from the Start screen, type support, select the HP Support
Assistant app, and then select Battery and performance. If Battery Check indicates that your battery should
be replaced, contact support.
The battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.
When a battery has reached the end of its useful life, do not dispose of the battery in general household
waste. Follow the local laws and regulations in your area for battery disposal.

Finding additional battery information
HP Support Assistant provides the tools and information about the battery. To access battery information,
select the HP Support Assistant app on the Start screen, and then select Battery and performance.
● Battery Check tool to test battery performance
● Information on calibration, power management, and proper care and storage to maximize battery life
● Information on battery types, specifications, life cycles, and capacity
To access battery information:
▲ To access battery information, select the HP Support Assistant app on the Start screen, and then select
Battery and performance.

Using Battery Check
HP Support Assistant provides information on the status of the battery installed in the computer.
To run Battery Check:
1. Connect the AC adapter to the computer.
NOTE: The computer must be connected to external power for Battery Check to work properly.
2. To access battery information, select the HP Support Assistant app on the Start screen, and then select
Battery and performance.
Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the
results of the examination.
Displaying the remaining battery charge

▲ Move the pointer over the power meter icon on the Windows desktop in the notification area, at the far
right of the taskbar.
Maximizing battery discharge time

Battery discharge time varies depending on features you use while on battery power. Maximum discharge
time gradually decreases as the battery storage capacity naturally degrades.
Tips for maximizing battery discharge time:
● Lower the brightness on the display.
● Remove the battery on the computer when it is not being used or charged, if the computer contains a
user-replaceable battery.
● Store the user-replaceable battery in a cool, dry location.
● Select the Power saver setting in Power Options.
Managing low battery levels

The information in this section describes the alerts and system responses set at the factory. Some low-
battery alerts and system responses can be changed using Power Options. Preferences set using Power
Options do not affect lights.
From the Start screen, type power, select Settings, and then select Power Options.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:
● The battery light (select models only) indicates a low or critical battery level.
– or –
● The power meter icon in the notification area shows a low or critical battery notification.
NOTE: For additional information about the power meter, see Using the power meter and power
settings on page 43.
If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state and then shuts
down and loses any unsaved information.

Resolving a low battery level
Resolving a low battery level when external power is available

▲ Connect one of the following devices:
● AC adapter
● Optional docking or expansion device
● Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
To resolve a low battery level when no power source is available, save your work and shut down the
computer.
Conserving battery power

● From the Start screen, type power, select Settings, and then select Power Options.
● Select low power-use settings through Power Options.
● Turn off wireless and LAN connections and exit modem applications when you are not using them.
● Disconnect unused external devices that are not plugged into an external power source.
● Stop, disable, or remove any external memory cards that you are not using.
● Decrease screen brightness.
● Before you leave your work, initiate Sleep, or shut down the computer.
Using external AC power

WARNING! Do not charge the computer battery while you are onboard aircraft.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the
computer box.
External AC power is supplied through an approved AC adapter or an optional docking or expansion device.
Connect the computer to external AC power under any of the following conditions:
● When charging or calibrating a battery
● When installing or modifying system software
● When writing information to a CD, a DVD, or a BD (select models only)
● When running Disk Defragmenter
● When performing a backup or recovery
When you connect the computer to external AC power, the following events occur:
● The battery begins to charge.
● If the computer is turned on, the power meter icon in the notification area changes appearance.

When you disconnect external AC power, the following events occur:
● The computer switches to battery power.
● The display brightness is automatically decreased to save battery life.
Testing an AC adapter
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:
● The computer does not turn on.
● The display does not turn on.
● The power lights are off.
To test the AC adapter:
NOTE: The following instructions apply to computers with user-replaceable batteries.
1. Shut down the computer.

2. Remove the battery on the computer.
3. Connect the AC adapter to the computer, and then plug it into an AC outlet.
4. Turn on the computer.
● If the power lights turn on, the AC adapter is working properly.
● If the power lights remain off, the AC adapter is not functioning and should be replaced.
Contact support for information on obtaining a replacement AC power adapter.

7 External cards and devices
Using memory card readers

Optional memory cards provide secure data storage and convenient data sharing. These cards are often used
with digital media–equipped cameras and PDAs as well as with other computers.
To determine the memory card formats that are supported on your computer, see Getting to know your
computer on page 3.
Inserting a memory card

CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a
memory card.
1. Hold the card label-side up, with the connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
You will hear a sound when the device has been detected, and a menu of options may be displayed.
Removing a memory card

CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to
safely remove the memory card.
1. Save your information and close all programs associated with the memory card.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the
taskbar. Then follow the on-screen instructions.
Using memory card readers 49

3. Press in on the card (1), and then remove it from the slot (2).
NOTE: If the card does not eject, pull the card out of the slot.
Using smart cards

NOTE: The term smart card is used throughout this chapter to mean both smart cards and Java™ Cards.
A smart card is a credit card-sized accessory that carries a microchip containing memory and a
microprocessor. Like personal computers, smart cards have an operating system to manage input and output,
and they include security features to protect against tampering. Industry-standard smart cards are used with
the smart card reader (select models only).
A PIN is needed to gain access to the contents of the microchip. For more information about smart card
security features, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the
HP Support Assistant app.
Inserting a smart card

1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated.
2. Follow the on-screen instructions for logging on to the computer using the smart card PIN.
Removing a smart card

▲ Grasp the edge of the smart card, and then pull it out of the smart card reader.
50 Chapter 7 External cards and devices

Using a USB device
Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device,
such as a USB keyboard, mouse, drive, printer, scanner, or hub.
Some USB devices may require additional support software, which is usually included with the device. For
more information about device-specific software, see the manufacturer's instructions. These instructions
may be provided with the software, on disc, or on the manufacturer’s website.
The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer may also
have a USB charging port that provides power to an external device. An optional docking device or USB hub
provides additional USB ports that can be used with the computer.
Using a USB device 51

Connecting a USB device
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device.
▲ Connect the USB cable for the device to the USB port.
NOTE: The following illustration may look slightly different than your computer.
You will hear a sound when the device has been detected.
NOTE: The first time you connect a USB device, a message in the notification area lets you know that the
device is recognized by the computer.
Removing a USB device

CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB
device.
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure
to safely remove the USB device.
1. To remove a USB device, save your information and close all programs associated with the device.
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the
taskbar, and then follow the on-screen instructions.
3. Remove the device.
Using optional external devices

NOTE: For more information about required software and drivers, or to learn which computer port to use,
see the manufacturer's instructions.
To connect an external device to the computer:
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that
the device is turned off and the AC power cord is unplugged.
52 Chapter 7 External cards and devices

1. Connect the device to the computer.
2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.
3. Turn on the device.
To disconnect an unpowered external device, turn off the device, and then disconnect it from the computer. To
disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug
the AC power cord.
Using optional external drives

Removable external drives expand your options for storing and accessing information. A USB drive can be
added by connecting the drive to a USB port to the computer.
NOTE: HP external USB optical drives should be connected to the powered USB port to the computer.
USB drives include the following types:

● 1.44-megabyte diskette drive
● Hard drive module
● External optical drive (CD, DVD, and Blu-ray)
● MultiBay device
Using optional external devices 53

8 Drives
Handling drives
CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following
cautions before handling drives. Additional cautions are included with the procedures to which they apply.
Observe these precautions:

● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the
screen to clear, or properly disconnect the external hard drive.
● Before handling a drive, discharge static electricity by touching a grounded surface.
● Do not touch the connector pins on a removable drive or on the computer.
● Handle a drive carefully; do not drop a drive or place items on it.
● Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer
is off, in the Sleep state, turn the computer on, and then shut it down through the operating system.
● Do not use excessive force when inserting a drive into a drive bay.
● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write
process is sensitive to vibration.
● Avoid exposing a drive to temperature or humidity extremes.
● Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.
● Remove media from a drive before removing the drive from the drive bay, or traveling with, shipping, or
storing a drive.
● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging
and label the package “FRAGILE.”
● Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-
through devices and security wands. Airport conveyer belts and similar security devices that check
carry-on baggage use X-rays instead of magnetism and do not damage drives.
Using hard drives

CAUTION: To prevent information loss or an unresponsive system:
● Save your work and shut down the computer before adding or replacing a memory module or hard drive.
● If you are not sure whether the computer is off, turn the computer on by pressing the power button.
Then shut down the computer through the operating system.
Intel Smart Response Technology (select models only)

Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching feature that
significantly enhances computer system performance. SRT allows computers with an SSD mSATA module to
be used as cache memory between the system memory and hard disk drive. This provides the advantage of
having a hard disk drive (or a RAID volume) for maximum storage capacity while simultaneously delivering
SSD enhanced system performance experience.
54 Chapter 8 Drives
If you add or upgrade a hard drive and intend to set a RAID volume, you must temporarily disable SRT, set the
RAID volume, and then enable SRT. To temporarily disable SRT:
1. From the Start screen, type Intel, and then select Intel Rapid Storage Technology.
2. Click the Acceleration link, and then click the Disable Acceleration link.
3. Wait for the Acceleration Mode to complete.
4. Click the Reset to Available link.
IMPORTANT: You must temporarily disable SRT when changing RAID modes. Make the change and then re-
enable SRT. Failure to temporarily disable this feature will prevent you from creating or changing RAID
volumes.
NOTE: HP does not support SRT with self-encrypting drives (SEDs).
Improving hard drive performance

Using Disk Defragmenter
As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the
fragmented files and folders on the hard drive so that the system can run more efficiently.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard drive and
the number of fragmented files, Disk Defragmenter may take more than an hour to complete. You may want
to set it to run during the night or at another time when you do not need access to your computer.
HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run
on a monthly schedule, but you can defragment your computer manually at any time.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. From the Start screen, type disk.
3. Click Optimize.
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant,
from the Start screen, select the HP Support Assistant app.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and
help the computer to run more efficiently.
To run Disk Cleanup:
1. From the Start screen, type disk, and then select Uninstall apps to free up disk space.
2. Follow the on-screen instructions.
Using hard drives 55

Using HP 3D DriveGuard (select models only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
● You drop the computer.
● You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status

The drive light on the computer changes color to show that a drive in the primary hard drive bay and/or the
drive in a secondary hard drive bay (select models only) is parked. To determine whether a drive is currently
protected or whether it is parked, view the icon on the Windows desktop in the notification area, at the far
right of the taskbar, or in the Mobility Center.
Using RAID (select models only)

Redundant Arrays of Independent Disks (RAID) technology allows a computer to use two or more hard disks at
the same time. RAID treats multiple drives as one contiguous drive, either through hardware or software
settings. If multiple disks are set up to work together in this fashion, they are referred to as a RAID array. For
more information, see the HP website. To access the latest user guides, contact support. For U.S. support, go
to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html.
56 Chapter 8 Drives
9 Security
Protecting the computer

Standard security features provided by the Windows operating system and the non-Windows Computer Setup
utility (BIOS) can protect your personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product
from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and remove all
password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service
available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized
user accesses the Internet. You must purchase the software and subscribe to the service in order to use
Computrace. For information about ordering the Computrace software, go to http://www.hp.com.
Computer risk Security feature
Unauthorized use of the computer HP Client Security, in combination with a password, smart card,
contactless card, registered fingerprints, or other authentication
credential
Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in
Computer Setup*
Unauthorized startup from an optional external optical drive Boot options feature in Computer Setup*
(select models only), optional external hard drive (select models
only), or internal network adapter
Unauthorized access to a Windows user account Windows user password
Unauthorized access to data ● HP Drive Encryption software
● Windows Defender
Unauthorized access to Computer Setup settings and other BIOS administrator password in Computer Setup*
system identification information
Unauthorized removal of the computer Security cable slot (used with an optional security cable)
*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load.
You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in
Computer Setup.
Using passwords
A password is a group of characters that you choose to secure your computer information. Several types of
passwords can be set, depending on how you want to control access to your information. Passwords can be
set in Windows or in Computer Setup utility, which is preinstalled on the computer.
Protecting the computer 57

● BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system
BIOS.
● Automatic DriveLock passwords are enabled in Computer Setup.
● Windows passwords are set only in the Windows operating system.
● If HP SpareKey has been set up previously, and if you forget the BIOS administrator password set in
Computer Setup, you can use HP SpareKey to access the utility.
● If you forget both the DriveLock user password and the DriveLock master password set in Computer
Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be
used.
You can use the same password for a Computer Setup feature and for a Windows security feature. You can
also use the same password for more than one Computer Setup feature.
Use the following tips for creating and saving passwords:
● When creating passwords, follow requirements set by the program.
● Do not use the same password for multiple applications or websites, and do not reuse your Windows
password for any other application or website.
● Use HP Client Security's Password Manager to store your user names and passwords for all of your
websites and applications. You can securely read them in the future if they cannot be remembered.
● Do not store passwords in a file on the computer.
The following tables list commonly used Windows and BIOS administrator passwords and describe their
functions.
Setting passwords in Windows

Password Function
Administrator password* Protects access to a Windows administrator-level account.
NOTE: Setting the Windows Administrator password does not

set the BIOS Administrator password.
User password* Protects access to a Windows user account.
*For information about setting a Windows administrator password or a Windows user password, from the Start screen, select the HP
Support Assistant app.
58 Chapter 9 Security
Setting passwords in Computer Setup
Password Function
BIOS administrator password* Protects access to Computer Setup.
NOTE: If features have been enabled to prevent removing the

BIOS administrator password, you may not be able to remove it
until those features have been disabled.
DriveLock master password* Protects access to the internal hard drive that is protected by
DriveLock. It is also used to remove DriveLock protection. This
password is set under DriveLock Passwords during the enable
process.
NOTE: A BIOS Administrator password must be set before you

can set a DriveLock password.
DriveLock user password* Protects access to the internal hard drive that is protected by
DriveLock, and is set under DriveLock Passwords during the
enable process.
NOTE: A BIOS Administrator password must be set before you

can set a DriveLock password.
*For details about each of these passwords, see the following topics.
Managing a BIOS administrator password

To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator Password, and
then press enter.
4. When prompted, type a password.
5. When prompted, type the new password again to confirm.
6. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen
instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Changing a BIOS administrator password
3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter.
4. When prompted, type your current password.
Using passwords 59
5. When prompted, type your new password again to confirm.
6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Deleting a BIOS administrator password
3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter.
4. When prompted, type your current password.
5. When prompted for the new password, leave the field empty, and then press enter.
6. Read the warning. To continue, select YES.
7. When prompted to type your new password again, leave the field empty, and then press enter.
– or –
Entering a BIOS administrator password

At the BIOS administrator password prompt, type your password (using the same kind of keys you used to
set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator
password, you must restart the computer and try again.
Managing a Computer Setup DriveLock password

CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable, record the
DriveLock user password and the DriveLock master password in a safe place away from your computer. If you
forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied
only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, a password
must be entered to access the drive. The drive must be inserted into the computer or an advanced port
replicator in order for it to be accessed by the DriveLock passwords.
NOTE: A BIOS Administrator password must be set before you can access the DriveLock features.
To apply DriveLock protection to an internal hard drive, a user password and a master password must be set
in Computer Setup. Note the following considerations about using DriveLock protection:
● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering
either the user password or the master password.
● The owner of the user password should be the day-to-day user of the protected hard drive. The owner of
the master password may be either a system administrator or the day-to-day user.
● The user password and the master password can be identical.
● You can delete a user password or master password only by removing DriveLock protection from the
drive. DriveLock protection can be removed from the drive only with the master password.
Setting a DriveLock password

To set a DriveLock password in Computer Setup, follow these steps:
1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is
displayed at the bottom of the screen.
3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > DriveLock, and then
press enter.
4. Click Set DriveLock Password (global).
5. Enter the BIOS Administrator password, and then press enter.
6. Use a pointing device or the arrow keys to select the hard drive you want to protect, and then press
enter.
8. When prompted, type a master password, and then press enter.
9. When prompted, type the master password again to confirm, and then press enter.
10. When prompted, type a user password, and then press enter.
11. When prompted, type the user password again to confirm, and then press enter.
12. To confirm DriveLock protection on the drive you have selected, type DriveLock in the confirmation
field, and then press enter.
NOTE: The DriveLock confirmation is case sensitive.
– or –
Entering a DriveLock password

Be sure that the hard drive is inserted into the computer (not into an optional docking device or external
MultiBay).
At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used
to set the password), and then press enter.
Using passwords 61
After 2 incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password

To change a DriveLock password in Computer Setup, follow these steps:
press enter.
5. Use a pointing device or the arrow keys select Set DriveLock Password, and then press enter.
6. Use the arrow keys to select an internal hard drive, and then press enter.
7. Use a pointing device or the arrow keys to select Change Password.
8. When prompted, type your current password, and then press enter.
9. When prompted, type a new password, and then press enter.
10. When prompted, type the new password again to confirm, and then press enter.
– or –
Removing DriveLock protection

To remove DriveLock protection in Computer Setup, follow these steps:
press enter.
5. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press enter.
6. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.
7. Use a pointing device or the arrow keys to select Disable protection.
8. Type your master password, and then press enter.
instructions.
– or –
Using Computer Setup Automatic DriveLock

In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock
password is enabled, a random user password and a DriveLock master password will be created for you. When
any user passes the password credential, the same random user and DriveLock master password will be used
to unlock the drive.
NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock features.
Entering an Automatic DriveLock password

To enable an Automatic DriveLock password in Computer Setup, follow these steps:
3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock,
and then press enter.
instructions.
– or –
Removing Automatic DriveLock protection

To remove DriveLock protection in Computer Setup, follow these steps:
3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock,
and then press enter.
6. Use a pointing device or the arrow keys to select Disable protection.
– or –
Using passwords 63
Using antivirus software
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to
function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up
to date.
Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an
antivirus program in order to fully protect your computer.
For more information about computer viruses, access HP Support Assistant. To access HP Support Assistant,
from the Start screen, select the HP Support Assistant app.
Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software
program you install on your computer and/or network, or it can be a solution made up of both hardware and
software.
There are two types of firewalls to consider:
● Host-based firewalls—Software that protects only the computer it is installed on.
● Network-based firewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file
sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable
the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently
resolve the problem, reconfigure the firewall.
Installing critical security updates

CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from security
breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.
You can choose whether updates are installed automatically. To change the settings, from the Start screen,
type control panel, and then select Control Panel. Select System and Security, select Windows Update,
select Change settings, and then follow the on-screen instructions.
Using HP Client Security (select models only)

HP Client Security software is preinstalled on computer models. This software can be accessed through the
HP Client Security tile on the Start screen, the HP Client Security icon in the notification area at the far right of
the taskbar, or Windows Control Panel. It provides security features that help protect against unauthorized
access to the computer, networks, and critical data. For more information, see the HP Client Security software
Help.
Using HP Touchpoint Manager (select models only)
HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and
secure their company assets. HP Touchpoint Manager helps protect devices against malware and other
attacks, monitors device health, and enables customers to reduce time spent solving end-user device and
security issues. Customers can quickly download and install the software, which is highly cost effective
relative to traditional in-house solutions.
Installing an optional security cable

NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being
mishandled or stolen.
NOTE: The security cable slot on your computer may look slightly different from the illustration in this
section. See Getting to know your computer on page 3 for the location of the security cable slot on your
computer.
1. Loop the security cable around a secured object.

2. Insert the key (1) into the cable lock (2).
3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with
the key.
Using the fingerprint reader (select models only)

Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader,
you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client
Security software Help.
After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to
store and fill in your user names and passwords in supported websites and applications.
Using HP Touchpoint Manager (select models only) 65

Locating the fingerprint reader
The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer:
● Near the bottom of the TouchPad
● On the right side of the keyboard
● On the upper-right side of the display
● On the left side of the display
Depending on your computer model, the reader may be oriented horizontally or vertically. Both orientations
require that you swipe your finger perpendicular to the metallic sensor. See Buttons, speakers, and
fingerprint reader on page 10 for the location of the finger print reader on your computer.
10 Maintenance
Cleaning your computer

Use the following products to safely clean your computer:
● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable
wipes, which come in a variety of brands).
● Alcohol-free glass-cleaning fluid
● Water with mild soap solution
● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
● Static-free cloth wipes
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure
that a cleaning product is safe for your computer, check the product contents to make sure that ingredients
such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the
product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer
while it is turned on.
Turn off the computer.
Disconnect AC power.
Disconnect all powered external devices.
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any computer surface. Liquids dripped on the surface can permanently damage internal components.
Cleaning the display (All-in-Ones or Notebooks)

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
the display is dry before closing the display.
Cleaning the sides or cover

To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously or use an acceptable disposable wipe.
NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.
Cleaning your computer 67

Cleaning the TouchPad, keyboard, or mouse
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum
cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.
CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
● To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one
of the cleaning solutions listed previously or use an acceptable disposable wipe.
● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.
Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to
http://www.hp.com/support to download the latest versions. You can also register to receive automatic
update notifications when they become available.
Using SoftPaq Download Manager

HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP
business computers without requiring the SoftPaq number. Using this tool, you can easily search for
SoftPaqs, and then download and unpack them.
SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database
file containing computer model and SoftPaq information. SoftPaq Download Manager allows you to specify
one or more computer models to determine which SoftPaqs are available for download.
SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are
found, they are downloaded and applied automatically.
SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to download
SoftPaqs, you must first download and install the program. Go to http://www.hp.com/go/sdm, and follow the
instructions to download and install SoftPaq Download Manager.
To download SoftPaqs:
▲ From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq Download
Manager. Follow the instructions to download SoftPaqs.
NOTE: If prompted by User Account Control, click Yes.
68 Chapter 10 Maintenance
11 Backup and recovery
To protect your information, use Windows backup and restore utilities to back up individual files and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.
Backing up your information

Recovery after a system failure is as good as your most recent backup. You should create system repair media
and your initial backup immediately after initial system setup. As you add new software and data files, you
should continue to back up your system on a regular basis to maintain a reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:
● Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent
Windows from starting correctly.
● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows operating system
media (purchased separately) on page 71.
Using the Windows recovery tools

To recover information you previously backed up, see Windows Help and Support for steps on restoring files
and folders.
To recover your information using Automatic Repair, follow these steps:
Backing up your information 69

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
1. If possible, back up all personal files.

2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
– or –
From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your
operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see Using Windows operating system
media (purchased separately) on page 71.
3. If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing
and holding the shift key while clicking Restart.
4. Select Troubleshoot, then select Advanced Options, and then select Startup Repair.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in Windows Help and Support.
Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:

2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and
then select This PC.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows operating system media and the Driver Recovery media (both purchased
separately). For additional information, see Using Windows operating system media (purchased
separately) on page 71.
3. If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
70 Chapter 11 Backup and recovery

Using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet
included with the computer. You can also find contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate a full install of the operating system using a Windows operating system DVD:
NOTE: This process takes several minutes.

2. Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3. When prompted, press any keyboard key.
After the installation is completed:
1. Eject the Windows operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Performing a system recovery 71

Using Windows Refresh or Windows Reset
When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal
information before you give away or recycle your computer. For more information on these features, see
Windows Help and Support.
Using HP Software Setup

HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from
the system.
1. From the Start screen, type HP Software Setup.
2. Open HP Software Setup.

3. Follow the on-screen directions to reinstall drivers or select software.
72 Chapter 11 Backup and recovery

12 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:

▲ Start Computer Setup.
● Computers or tablets with keyboards:
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
● Tablets without keyboards:
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your finger to make selections.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
Using Computer Setup 73

To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
● To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 73.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
– or –
Select Main, select Save Changes and Exit, and then press enter.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
74 Chapter 12 Computer Setup (BIOS), TPM, and HP Sure Start

Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 75.
Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Select Updates, and then select Check for updates and messages.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
Using Computer Setup 75

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
▲ Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
▲ Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
76 Chapter 12 Computer Setup (BIOS), TPM, and HP Sure Start

Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select products only) 77

13 HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.
To start HP PC Hardware Diagnostics UEFI:

1. Start BIOS:
▲ Turn on or restart the computer, quickly press esc.
▲ Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 78.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
78 Chapter 13 HP PC Hardware Diagnostics (UEFI)

Download any version of UEFI for a specific product:
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 79

14 Support
Contacting support
If the information provided in this user guide or HP Support Assistant does not address your questions, you
can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can:
● Chat online with an HP technician.
NOTE: When support chat is not available in a particular language, it is available in English.
● Find support telephone numbers.

● Locate an HP service center.
80 Chapter 14 Support
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:
IMPORTANT: All labels described in this section will be located in one of 3 places depending on your
computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.
● Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Component
(1) Serial number
(2) Product number
(3) Warranty period
● Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a
Digital Product Key electronically installed.
NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating
Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery
methods.
● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings of some of the countries or regions in which the devices have been approved for use.
Labels 81
15 Specifications
● Input power
● Operating environment
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.
The computer can operate on DC power within the following specifications.
Input Power Rating
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
NOTE: The computer operating voltage and current can be found on the system regulatory label.
Operating environment
Factor Metric U.S.
Temperature
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
82 Chapter 15 Specifications
16 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be configured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support
for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical
support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.
NOTE: Support is in English only.
Supported assistive technologies 83

A Traveling with the computer
For best results, follow these traveling and shipping tips:

● Prepare the computer for traveling or shipping:
◦ Back up your information.
◦ Remove all discs and all external media cards, such as memory cards.
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of
information, remove the media from a drive before removing the drive from a drive bay and before
shipping, storing, or traveling with a drive.
◦ Turn off and then disconnect all external devices.

◦ Shut down the computer.
● Take along a backup of your information. Keep the backup separate on the computer.
● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your bags.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
● In-flight computer use is at the discretion of the airline. If you plan to use the computer during a flight,
check with the airline in advance.
● If the computer will be unused and disconnected from external power for more than 2 weeks, remove
the battery and store it separately.
● If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g
device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service
(GPRS) device, the use of these devices may be restricted in some environments. Such restrictions may
apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of
the policy that applies to the use of a particular device, ask for authorization to use it before you turn it
on.
● If you are traveling internationally, follow these suggestions:
◦ Check the computer-related customs regulations for each country or region on your itinerary.
◦ Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
to power the computer with a voltage converter kit sold for appliances.
84 Appendix A Traveling with the computer

B Troubleshooting
Troubleshooting resources
● Access website links and additional information about the computer through HP Support Assistant. To
access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools
that do not require an Internet connection.
● Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support,

go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦ Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦ Find HP support worldwide telephone numbers.

◦ Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help you
determine why the computer does not start up:
● If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that
the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.
● If the computer is plugged into an external power source other than an AC outlet, plug the computer into
an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.
The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be the
cause:
● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an
energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer
is on but is not in use, or when the computer has reached a low battery level. To change these and other
power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far
right of the taskbar, and then click Preferences.
● The computer may not be set to display the image on the computer screen. To transfer the image to the
computer screen, press fn+f4. On most models, when an optional external display, such as a monitor, is
connected to the computer, the image can be displayed on the computer screen or the external display,
Troubleshooting resources 85
or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the
computer display, one or more external displays, and simultaneous display on all devices.
Software is functioning abnormally

If the software is unresponsive or responds abnormally, restart the computer by pointing to the right side of
the screen. When the charms display, click Settings. Click the Power icon, and then click Shut down. If you
cannot restart the computer using this procedure, see the next section, The computer is on but not
responding on page 86.
The computer is on but not responding

If the computer is turned on but is not responding to software or keyboard commands, try the following
emergency shutdown procedures, in the sequence provided, until shutdown occurs:
CAUTION: Emergency shutdown procedures result in the loss of unsaved information.
● Press and hold the power button for at least 5 seconds.

● Disconnect the computer from external power and remove the battery.
The computer is unusually warm

It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually
warm, it may be overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be sure to
keep all vents free from obstructions while you are using the computer.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
NOTE: The fan in the computer starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during operation.
An external device is not working

Follow these suggestions if an external device does not function as expected:
● Turn on the device according to the manufacturer's instructions.
● Be sure that all device connections are secure.
● Be sure that the device is receiving electrical power.
● Be sure that the device, especially if it is older, is compatible with the operating system.
● Be sure that the correct drivers are installed and updated.
86 Appendix B Troubleshooting
The wireless network connection is not working
If a wireless network connection is not working as expected, follow these suggestions:
● To enable or disable a wireless or wired network device, click the Network Connection icon on the
Windows desktop in the notification area, at the far right of the taskbar. To enable a device, click on the
device name, and then click Connect. To disable the device, click on the device name, and then click
Disconnect.
● Be sure that the wireless device is turned on.
● Be sure that the computer wireless antennas are free from obstructions.
● Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are
on.
● Be sure that the wireless router or access point is properly connected to its power adapter and to the
cable or DSL modem, and that the lights are on.
● Disconnect and then reconnect all cables, and turn the power off and then back on.
A movie is not visible on an external display

1. If both the computer display and an external display are turned on, press fn+f4 one or more times to
switch between the 2 displays.
2. Configure the monitor settings to make the external display primary:
a. From the Windows desktop, right-click on a blank area of the computer desktop, and select Screen
resolution.
b. Specify a primary display and a secondary display.
NOTE: When using both displays, the DVD image will not appear on any display designated as the
secondary display.
Resolving issues 87
C Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.
To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
● If removal or installation instructions direct you to unplug the computer, unplug it after being properly
grounded and before removing a cover.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface of the
component.
● If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or installation,
contact HP support.
88 Appendix C Electrostatic discharge

Index
Symbols/Numerics C optical 53
2-finger pinch zoom TouchPad cables using 54
gesture 25 USB 52 Dual-Mode DisplayPort
caps lock light, identifying 8, 9 identifying 3
A caring for your computer 67 Dual-Mode DisplayPort, connecting
AC adapter, testing 48 checking audio functions 35 38
accessibility 83 cleaning your computer 67
administrator password 58 components E
airport security devices 54 bottom 14 electrostatic discharge 88
antivirus software 64 display 6 embedded numeric keypad,
audio functions, checking 35 front 15 identifying 12, 30
audio-in (microphone) jack, left side 5 esc key, identifying 12, 13
identifying 3 right side 3 external AC power, using 47
audio-out (headphone) jack, top 7 external devices 52
identifying 3 Computer Setup external drive 53
Automatic DriveLock password BIOS administrator password 59 external monitor port 5, 37
entering 63 DriveLock password 60
removing 63 navigating and selecting 73 F
restoring factory settings 74 f11 recovery 70
B computer, traveling 84 Face Recognition 36
battery connecting to a WLAN 19 fingerprint reader 65
conserving power 47 connector, power 4 fingerprint reader, identifying 11
discharging 46 conservation, power 47 firewall software 64
displaying remaining charge 46 corporate WLAN connection 19 fn key, identifying 12, 13, 29
low battery levels 46 critical battery level 43 function keys, identifying 12, 13
battery bay 81 critical updates, software 64
Battery Check 46 G
battery information, finding 45 D GPS 20
battery light 15 Disk Cleanup software 55
battery power 44 Disk Defragmenter software 55 H
BIOS display image, switching 29 hard drive
determining version 75 docking connector, identifying 4, 14 external 53
downloading an update 75 drive light 15, 56 HP 3D DriveGuard 56
updating 75 drive media 43 hard drive recovery 70
Bluetooth device 16, 21 DriveLock password headphone (audio-out) jack 3
Bluetooth label 81 changing 62 headphones and microphones,
buttons description 60 connecting 35
left pointing stick 7 entering 61 Hibernation
left TouchPad 7 removing 62 exiting 43
media 34 setting 61 initiating 43
power 10, 42 drives high-definition devices, connecting
right pointing stick 7 external 53 41
right TouchPad 7 handling 54 hot keys
volume 34 hard 53 adjusting volume 30
decrease screen brightness 29
Index 89
decreasing speaker sound 30 keys mouse, external
description 29 esc 12, 13 setting preferences 23
increase screen brightness 30 fn 12, 13
increasing speaker sound 30 function 12, 13 N
keyboard backlight 29 media 34 network jack, identifying 4
Sleep 29 volume 34 NFC 36
switching screen image 29 Windows applications 12 num lock key, identifying 31, 32
using 29 Windows key 12, 13 num lock light 8, 9
hot keys, media 34 num lock, external keypad 33
HP 3D DriveGuard 56 L
HP Client Security 64 labels O
HP Mobile Broadband, disabled 20 Bluetooth 81 operating environment 82
HP Mobile Connect 20 Microsoft Certificate of optical drive 53
HP PC Hardware Diagnostics (UEFI) Authenticity 81 optional external devices, using 52
using 78 regulatory 81
HP Touchpoint Manager 65 serial number 81 P
hubs 51 wireless certification 81 passwords
WLAN 81 administrator 58
I legacy support, USB 73 BIOS administrator 59
input power 82 lights DriveLock 60
integrated numeric keypad, battery 15 user 58
identifying 13, 32 caps lock 8, 9 pointing devices, setting
integrated webcam light, drive 15 preferences 23
identifying 6 microphone mute 8, 9 pointing stick 7
internal microphones, identifying 6 num lock 8, 9 ports
Internet connection setup 18 power 8, 9, 15 Dual-Mode DisplayPort 3, 38
issues, resolving 85 TouchPad 8, 9 external monitor 5, 37
webcam 6 Miracast 41
J wireless 8, 9, 15 USB 3.0 charging (powered) 5
jacks lights, drive 56 USB Type-C (charging) 3
audio-in (microphone) 3 low battery level 46 VGA 37
audio-out (headphone) 3 power
network 4 M battery 44
RJ-45 (network) 4 maintenance conserving 47
Java Card Disk Cleanup 55 options 42
defined 50 Disk Defragmenter 55 power button 42
inserting 50 media activity controls 34 power button, identifying 10
removing 50 media hot keys 34 power connector, identifying 4
memory card 43 power lights 8, 9, 15
K inserting 49 power switch 42
keyboard backlight 29 removing 49 power-saving states 42
keyboard hot keys, identifying 29 supported formats 49 product name and number,
keypad memory card reader, identifying 3 computer 81
embedded numeric 12 microphone (audio-in) jack, public WLAN connection 19
identifying 30 identifying 3
integrated numeric 13 microphone mute light, identifying R
keypad, external 8, 9 RAID 56
num lock 33 Microsoft Certificate of Authenticity readable media 43
using 32 label 81 recovery 72
keypads, identifying 32 Miracast 41 recovery partition 70
refresh 72
90 Index
regulatory information switch, power 42 W
regulatory label 81 webcam 6, 36
wireless certification labels 81 T webcam light, identifying 6
reset 72 testing an AC adapter 48 webcam, identifying 6
restoring the hard drive 70 touch to share 36 Windows
RJ-45 (network) jack, identifying 4 TouchPad Refresh 72
rotating TouchPad gesture 26 buttons 7 Reset 72
using 23 Windows applications key,
S TouchPad gestures identifying 12
screen brightness keys 30 2-finger pinch zoom 25 Windows key, identifying 12, 13
screen image, switching 29 rotating 26 Windows operating system DVD 71
scrolling TouchPad gesture 25 scrolling 25 wireless antennas, identifying 6
security cable slot, identifying 5 TouchPad light, identifying 7, 8, 9 wireless button 16
security, wireless 18 TouchPad zone wireless certification label 81
serial number 81 identifying 7 wireless controls
serial number, computer 81 TPM settings 76 button 16
setting password protection on traveling with the computer 81, 84 operating system 16
wakeup 44 troubleshooting, external display wireless light 8, 9, 15, 16
setting power options 42 87 wireless network (WLAN)
setup of WLAN 18 turning off the computer 42 connecting 19
setup utility corporate WLAN connection 19
navigating and selecting 73 U equipment needed 18
restoring factory settings 74 unresponsive system 42 functional range 19
shutdown 42 USB 3.0 charging (powered), public WLAN connection 19
SIM card identifying 5 security 18
inserting 20 USB 3.0 port 3 using 17
SIM card slot, identifying 4 USB cable, connecting 52 WLAN antennas, identifying 6
Sleep USB devices WLAN device 17, 81
exiting 43 connecting 52 WLAN label 81
initiating 43 description 51 writable media 43
slots removing 52 WWAN antennas, identifying 6
security cable 5 USB hubs 51 WWAN device 16, 19
SIM card 4 USB legacy support 73
smart card 5 USB ports, identifying 3
smart card USB Type-C (charging) port,
defined 50 identifying 3
inserting 50 user password 58
removing 50 using
smart card slot 5 external AC power 47
SoftPaqs, downloading 68 power-saving states 42
software
antivirus 64 V
critical updates 64 vents, identifying 5, 14
Disk Cleanup 55 VGA port, connecting 37
Disk Defragmenter 55 video 37
firewall 64 volume
sMedio 36 adjusting 34
speakers, identifying 10 buttons 34
Sure Start keys 34
using 77 volume keys, identifying 30
Index 91

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© Copyright 2015 Hewlett-Packard Product notice Software terms

First Edition: August 2015

Document Part Number: 830997-001

2 Getting to know your computer ...................................................................................................................... 3

3 Connecting to a network .............................................................................................................................. 16

6 Power management ..................................................................................................................................... 42

7 External cards and devices ........................................................................................................................... 49

12 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 73

13 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 78

Appendix A Traveling with the computer .......................................................................................................... 84

Appendix C Electrostatic discharge .................................................................................................................. 88

Resources For information about

Setup Instructions poster ● How to set up the computer

● Help to identify computer components

HP Support Assistant ● Operating system information

Worldwide support ● Online chat with an HP technician

To get support in your language, go to ● Support telephone numbers

HP website ● Support information

To access this guide: ● Electrical and mechanical safety information

▲ From the Start screen, type support, and then

Regulatory, Safety, and Environmental Notices ● Regulatory and safety information

To access this guide: ● Battery disposal information

1. From the Start screen, type support, and then

2. Select My computer, and then select User guides.

Limited Warranty* Warranty information

To access this guide, from the Start screen, select the HP

NOTE: USB Type-C ports charge products such as cell phones,

NOTE: Adapters (purchased separately) may be required.

WARNING! To reduce the risk of personal injury, adjust the

NOTE: When a device is connected to the jack, the computer

NOTE: Be sure that the device cable has a 4-conductor

(6) RJ-45 (network) jack Connects a network cable.

(7) Docking connector Connects an optional docking device.

(9) Power connector Connects an AC adapter.

4 Chapter 2 Getting to know your computer

NOTE: The security cable is designed to act as a deterrent, but

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

(3) External monitor port Connects an external VGA monitor or projector.

NOTE: USB charging ports can also charge select models of

For details about different types of USB ports, seeUsing a USB

(5) Smart card reader Supports optional smart cards.

(3) Internal microphones Record sound.

(4) Webcam light On: The webcam is in use.

For information on using the webcam, access HP Support Assistant.

6 Chapter 2 Getting to know your computer

● On: The TouchPad is off.

● Off: The TouchPad is on.

NOTE: The TouchPad also supports edge-swipe gestures. For

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving

● Off: The computer is off or in Hibernation. Hibernation is a

(2) Microphone mute light ● Amber: microphone sound is off.

● Off: microphone sound is on.

(3) Num lock light On: Num lock is on.

NOTE: On some models, the wireless light is amber when all

(5) Mute light ● Amber: Computer sound is off.

● Off: Computer sound is on.