INTERVIEW Q and A

INTERVIEW Q and A
TELL ME ABOUT YOURSELF

Hi, I am Danna Ashley Abella Millare, 23 years old. I live in Manila. I completed 2 years in
College at Pamantasan ng Lungsod ng Maynila, I took Bachelor of Science in Entrepreneurship.
I previously worked at Concentrix as Customer Service Representative. I also have worked as a
Language Assessor at Transnational Education Solutions Team, Inc. and I also worked as a
Clinical Secretary under Ophthalmologist Doctors. I can quickly adjust to different situations I
may encounter. I can also perform under pressure and moreover, I can do multi-tasking.
WHY SHOULD WE HIRE YOU?

I am aware that I am lacked of experience to this position but I am more than willing to undergo
training and learn new things about the position I am applying for. I will be motivated to work
harder to become of the best staff you'll have.
HOW LONG DO YOU PLAN ON WORKING WITH US?

I'm excited to work and make contributions with your company. I think this role would offer me
a chance to grow professionally so expect me to stay for as long as I can make contributions.
YOUR SHORT-TERM GOAL

I see myself striving for continuous improvement not only in my job but also improving and
developing myself to live my life with passion.
YOUR LONG-TERM GOAL

I see that I will get a promotion because of striving hard and seeing potential in me to do more to
help the company and motivating every person that is in line with me to work harder and always
strives for the best to be successful. I also see myself striving for more good opportunities I may
encounter in the future so I can give myself a better life.
PERSON YOU ADMIRE THE MOST AND WHY?

I admit that I admire many people but the most admirable for me is myself. I admire myself
because I always leave a room for improvement. I still didn't know yet so many things in life but
I manage to learn from others I admire. I also admire myself for all the hard work I put through
everything I do.
WHAT ARE YOUR STRENGTH AND WEAKNESSES?

My strength is my hard work. I rest assured that I give my best and all effort to everything that I
do. Moreover, my strength is my flexibility to handle changes. As far as weaknesses, I feel that I
can be too critical of myself. Also, I tend to be a perfectionist, I want all to be perfect and be in
place. But at some point, I still considering this also as strength.
HOW CAN YOU HANDLE WORK-PRESSURE?

I can handle work pressure by turning pressure into a good thing, will always try to portray it as a
motivator instead of something that prevents me from getting my work done.
HOW CAN YOU COPE UP WITH THE PANDEMIC?

The coronavirus pandemic is altering individuals’ life. It's hard to come up with what is
happening right now. What's most important for me these days is I am healthy as well as my
family and friends. And we tend to make a way for living in this new normal life.
OFFICE STAFF/EXECUTIVE SECRETARY
WHY DO YOU WANT TO WORK AS AN OFFICE STAFF/SECRETARY?
In my knowledge, such task of an office staff or executive secretary is to organized office
documents and answer phone calls and emails so I want to prioritize and place importance on
administrative tasks like keeping schedules organized and helping complete data entry task. I’ve
always been passionate about helping others stay organized and I feel that because of this, I think
I would be a great fit for the role of office staff or executive assistant.
HOW DO YOU KEEP ADMINISTRATIVE SCHEDULES ORGANIZED ON A DAILY

BASIS?
In my role as an office assistant, organization is a top priority. I will start my day by first
compiling a to-do list of all tasks that must be completed that day. Then I check my calendar for
any meetings, appointments or other scheduled events so I am aware of them. I will constantly
take calls and check my email for any new tasks as they come up so I can follow up with them
accordingly.
HOW CAN YOU HANDLE A DOMINANT BOSS?

I need to be organized in all the things that I need to do so it will be easier for me especially for
my boss to work. I always need to find a better solution to the problems we may encounter so it
won’t affect our future work.
WHAT KIND OF COMPUTER SKILLS DO YOU HAVE?

I feel my computer skills are proficient in completing office administration tasks. I know how to
use Microsoft Apps such as Office, Excel and PowerPoint.
HOW WILL YOUR ADMINISTRATIVE SKILLS CONTRIBUTE TO OUR TEAM?

I feel confident in my ability to keep everyone organized and on schedule so we can all meet our
objectives. I also feel that by taking over the majority of administrative duties, team members
can delegate their time more efficiently as well as increase their work productivity.
PHONE BANKER
WHAT DOES A PHONE BANKER DO?
In my knowledge, a phone banker works for a bank or financial institution and addresses banking
customer concerns and needs via telephone.
WHAT ARE THE DUTIES OF A PHONE BANKER?

If case that I will be hired, my job duties are informing customers of bank policies and
procedures, handling concerns regarding bank transactions, and processing financial
applications.
WHAT SKILLS DO YOU NEED AS A PHONE BANKER?

I need skills in customer service, communication, conflict resolution, and computer programs.
You can find phone banker roles with banks, credit card companies, and other financial
institutions.
CUSTOMER SERVICE REPRESENTATIVE

HOW TO DEAL WITH ANGRY CUSTOMERS?
I have to remain calm. I need to hear them out and express my sympathy for their unpleasant
experience. I also need to apologize for the problem they are encounter with and to make things
right I will find a better solution for their problem so they will be satisfied with the service.
WHY DID YOU APPLY AS A CUSTOMER SERVICE REPRESENTATIVE?

Working in a call center gives you the opportunity to polish and strengthen your communication
skills via communicating with customers. Also, I like helping people to give a solution
concerning to their problems. Moreover, I would like to leave a smile onto people I talked to.
HOW DO YOU DEFINE QUALITY CUSTOMER SERVICE?

I can define quality customer service as the customer's perception of how well our service meets
their expectations. We must show to the customer how important he/she is to your company by
interacting with them in a friendly-helpful and positive way.
HOW DO YOU UNDERSTAND BY THE TERM "CUSTOMER SATISFACTION"?

Customer satisfaction is knowing how happy the customers are to the service, product and
capabilities given to them.
WHAT ARE THE KEY ATTRIBUTES OF A CSR?

A must-have quality that a Customer Service Representative are problem-solving skills, can
communicate well, be friendly and should have an empathy.
WHAT ARE THE PROCEDURES TO FOLLOW WHILE TALKING TO A

CUSTOMER?
First and foremost, you have to greet your customer then you need to introduce yourself to them.
Afterwards, you have to politely ask them for their concerns or problem then of course, you have
to listen to them patiently. After that, give them the best possible solution to their concern. And
lastly, check whether that customer is satisfied to the service you had given and to make sure that
you fully give the assistance they need.

INTERVIEW Q and A

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INTERVIEW Q and A

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INTERVIEW Q and A

TELL ME ABOUT YOURSELF

WHY SHOULD WE HIRE YOU?

HOW LONG DO YOU PLAN ON WORKING WITH US?

YOUR SHORT-TERM GOAL

YOUR LONG-TERM GOAL

PERSON YOU ADMIRE THE MOST AND WHY?

WHAT ARE YOUR STRENGTH AND WEAKNESSES?

HOW CAN YOU HANDLE WORK-PRESSURE?

HOW CAN YOU COPE UP WITH THE PANDEMIC?

HOW DO YOU KEEP ADMINISTRATIVE SCHEDULES ORGANIZED ON A DAILY

HOW CAN YOU HANDLE A DOMINANT BOSS?

WHAT KIND OF COMPUTER SKILLS DO YOU HAVE?

HOW WILL YOUR ADMINISTRATIVE SKILLS CONTRIBUTE TO OUR TEAM?

WHAT ARE THE DUTIES OF A PHONE BANKER?

WHAT SKILLS DO YOU NEED AS A PHONE BANKER?

CUSTOMER SERVICE REPRESENTATIVE

WHY DID YOU APPLY AS A CUSTOMER SERVICE REPRESENTATIVE?

HOW DO YOU DEFINE QUALITY CUSTOMER SERVICE?

HOW DO YOU UNDERSTAND BY THE TERM "CUSTOMER SATISFACTION"?

WHAT ARE THE KEY ATTRIBUTES OF A CSR?

WHAT ARE THE PROCEDURES TO FOLLOW WHILE TALKING TO A

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