Republic of the Philippines

President Ramon Magsaysay State University

(Formerly Ramon Magsaysay Technological University)
Masinloc Campus

College of Accountancy and Business Administration

Bachelor of Science in Business Administration (BSBA)

Quiz on Chapter 6
2nd SEMESTER SY 2022-2023

Name: _________________ _________________ _________________ Student Number: ____________

Last Name First Name Middle Name
Course Code: Prof 1 Course Title: Administrative and Office Management
Course & Year: _________________ Score: _____/

True or False. Read each statement carefully and assess whether it is correct or not. For incorrect
statement, underline the word/s that makes the statement wrong and write down the correct word/s to make
it right.
1. Maintaining a satisfied staff has positive effects on customer base and company bottom line.
2. For every 1% increase in internal service climate, there is a 2% increase in revenue.
3. In a project team, when the project ends, the team continues.
4. It is possible to maintain a loyal customer base without a base of loyal employees.
For nos. 5-7, choose from the following:

Cross-functional team Task force

Self-directed work team
5. A group of people brought together to accomplish a particular project.
________________________
6. It is made up of employees from different departments or areas of the business. _______________
7. It is a team that determines how it will get a job done and has the authority, and often the budget,
to carry out decisions. ____________________

Employee satisfaction Workplace team

Customer satisfaction Volunteerism

For nos. 8-11, choose from the following:

8. It means a group of employees who are working together on either a temporary or a permanent
basis to achieve a common objective. ______________________
9. It is the willingness to go beyond what is merely required. ______________________
10. It is a measure of how products and services supplied by a company meet or surpass customer
expectation. ______________________
11. It is the extent to which employees are happy or content with their jobs and work environment.
______________________
Fill in the blanks
12. _______________, 13. _________________, and __________________ were critical to
maintaining both employee and customer satisfaction.
 Republic of the Philippines
President Ramon Magsaysay State University
(Formerly Ramon Magsaysay Technological University)
Masinloc Campus

College of Accountancy and Business Administration

Bachelor of Science in Business Administration (BSBA)

Quiz on Chapter 7
2nd SEMESTER SY 2022-2023

Name: _________________ _________________ _________________ Student Number: ____________

Last Name First Name Middle Name
Course Code: Prof 1 Course Title: Administrative and Office Management
Course & Year: _________________ Score: _____/
Identification. Choose from the following:

record alphabetic filing system records

filing records management Association of Records Managers and Administrators
1. It is the professional practice of managing the records of an organization throughout their life cycle,
form the time they are created to their eventual disposal. ____________________
2. An organization’s __________ preserve its corporate memory.
3. It is something that represents proof of existence and that can be used to recreate or prove state of
existence, regardless of medium or characteristics. ____________________
4. It means keeping documents in a safe place and being able to find them easily and quickly. _______
5. It is the most common method of filing. ____________________________
6. It is an organization designed to help professionals in records management perform their jobs easier
and better. __________________________________________
7. Which of the following is not the purpose of records management?
a. To safeguard vital information
b. To control the creation and growth of records
c. To maximize litigation risk
d. To improve efficiency and productivity
Enumeration:
What are the four basic filing terms?
8. ______________
9. ______________
10. ______________
11. ______________
What are the four filing rules and procedures?
12. ______________________________________________________________________
13. ______________________________________________________________________
14. ______________________________________________________________________
15. ______________________________________________________________________
Arrange the following applying the Alphabetical Filing Rules and Procedures:
16. The Camdenton Association ____
17. W.W. Lampe ____
18. 88 Company LLC ____
19. W. L. Logistics ____
20. Bob Anders Corporation ____
21. Plant Management Co. ____
22. Planters Welding ____
 Republic of the Philippines
President Ramon Magsaysay State University
(Formerly Ramon Magsaysay Technological University)
Masinloc Campus

College of Accountancy and Business Administration

Bachelor of Science in Business Administration (BSBA)
Quiz on Chapter 8
2nd SEMESTER SY 2022-2023

Name: _________________ _________________ _________________ Student Number: ____________

Last Name First Name Middle Name
Course Code: Prof 1 Course Title: Administrative and Office Management
Course & Year: _________________ Score: _____/

Identification:
travel arrangements conference travel agency meeting

1. It is an assembly of people, especially the members of a society or committee for discussion or entertainment.
2. It is a formal meeting for discussion.
3. It means transportation, accommodations, and other specified services arranged by travel agencies for a trip.
4. It is a company that makes travel arrangements for people.
Enumeration:
Five (5) ways for making your conference counts.
5. ______________________________________
6. ______________________________________
7. ______________________________________
8. ______________________________________
9. ______________________________________
Nine (9) information published by the different airlines.
10. ______________________________________
11. ______________________________________
12. ______________________________________
13. ______________________________________
14. ______________________________________
15. ______________________________________
16. ______________________________________
17. ______________________________________
19. ______________________________________
Seven (7) procedures to make your travel arrangements.
20. ______________________________________
21. ______________________________________
22. ______________________________________
23. ______________________________________
24. ______________________________________
25. ______________________________________
26. ______________________________________
Four (4) reasons when should trips be planned.
27. ______________________________________
28. ______________________________________
29. ______________________________________
30. ______________________________________
Fill in the blanks.
Benjamin Franklin says, “By 31._____________ to 32. _____________, you are 33._______________ to
34._______.”
 Republic of the Philippines
President Ramon Magsaysay State University
(Formerly Ramon Magsaysay Technological University)
Masinloc Campus

College of Accountancy and Business Administration

Bachelor of Science in Business Administration (BSBA)
Quiz on Chapter 9
2nd SEMESTER SY 2022-2023

Name: _________________ _________________ _________________ Student Number: ____________

Last Name First Name Middle Name
Course Code: Prof 1 Course Title: Administrative and Office Management
Course & Year: _________________ Score: _____/

Identification. advancement job searching cover letter CV

job hunting libraries and career centers resume job seeking

1. It is the act of looking for employment due to unemployment, discontent with a current position, or a desire for a
better position.
2. It is the process of promoting a cause or plan.
3. This job source of career information begins with searching the catalog under “vocations” or “careers” and then
look under specific fields of work that match areas of interest.
4. It is a document sent with resume to provide additional information on your skills and experience.
5. It is a document used by persons to present their backgrounds and skills.
6. This document is used for academic purposes which is more akin to the resume.
Enumeration.
Give two (2) examples of career and skills assessment.
7. _________________________________________
8. _________________________________________
Six places where counselor can be found.
9.
10.
11.
12.
13.
14.
Four job advancement strategies.
15.
16.
17.
18.
Five basic questions before preparing for an interview.
19.
20.
21.
22.
23.
Matching Type. Where can you get job sources of career information? Write your answer before the number.
24. Personal contacts a. labor unions
25. Libraries and career centers b. training institutes
26. Counselors c. website of DOLE
27. The internet d. catalogs
28. Organizations e. families and friends
29. Education and training information f. college career planning and placement offices
 Republic of the Philippines
President Ramon Magsaysay State University
(Formerly Ramon Magsaysay Technological University)
Masinloc Campus

College of Accountancy and Business Administration

Bachelor of Science in Business Administration (BSBA)

Quiz on Chapter 10
2nd SEMESTER SY 2022-2023

Name: _________________ _________________ _________________ Student Number: ____________

Last Name First Name Middle Name
Course Code: Prof 1 Course Title: Administrative and Office Management
Course & Year: _________________ Score: _____/
Identification.
1. __________________ is the ability of an individual or a group to influence and guide followers or other
members of an organization.
2. ______________ is the capacity to set high but attainable goals, willingness and ability to take
responsibility for the task, and relevant education and/or experience of an individual or a group for the
task.
Write whether the given phrase is a behavioral theory or a situational theory.
3. Great leaders are made, not born. _____________________________
4. Paul Hersey and Ken Blanchard _____________________________
5. No single best style of leadership _____________________________
6. Leaders through teaching and observation _____________________________
For nos. 7-10, choose from the following. Write your answer before the number.
a. Telling c. Participating
b. Selling d. Delegating
7. This is characterized by one-way communication in which the leaders defines the roles of the individual
or group and provides the what, how, why, when and where to do the task.
8. The leader is still involved in decisions, however, the process and responsibility has been passed to the
individual or group.
9. This is now shared decision making about aspects of how the task is accomplished and the leader is
providing less task behaviors while maintaining high relationship behavior.
10. While the leader is still providing the direction, he is now using two-way communication and providing
the socio-emotional support that will allow the individual or group being influenced to buy into the
process.
Identify the Maturity Levels of the following:
11. Take responsibility for the task. ______
12. Lack the confidence to take on responsibility. ______
13. Unable and unwilling to do or take responsibility. ______
14. Willing to work at the task yet unable to take on responsibility. ______
Identify the Development Levels of the following:
15. Some to low competence and low commitment ______
16. Moderate to high competence and variable commitment ______
17. Low competence and high commitment ______
18. High competence and high commitment ______
True or False.
19. No one style is considered optimal for all leaders to use all the time. ______
20. Effective leaders need not be flexible and adapt themselves according to the situation. ______