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    Untitled - 2023 02 04 - 23 45 03

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    hamid
    This document provides a template for creating an empathy map to better understand people affected by a team's work. The empathy map framework includes sections to document what the person sees, thinks, hears, says, does, pains, gains, and goals to develop shared understanding and empathy.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Untitled - 2023 02 04 - 23 45 03

    Uploaded by

    hamid
    22 views1 page
    This document provides a template for creating an empathy map to better understand people affected by a team's work. The empathy map framework includes sections to document what the person sees, thinks, hears, says, does, pains, gains, and goals to develop shared understanding and empathy.

    Original Description:

    mind map example

    Original Title

    Untitled_2023-02-04_23-45-03

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    This document provides a template for creating an empathy map to better understand people affected by a team's work. The empathy map framework includes sections to document what the person sees, thinks, hears, says, does, pains, gains, and goals to develop shared understanding and empathy.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    22 views1 page

    Untitled - 2023 02 04 - 23 45 03

    Uploaded by

    hamid
    This document provides a template for creating an empathy map to better understand people affected by a team's work. The empathy map framework includes sections to document what the person sees, thinks, hears, says, does, pains, gains, and goals to develop shared understanding and empathy.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Template

    Develop shared understanding and empathy 


    Summarize the data you have gathered related to the people that are
    impacted by your work. It will help you generate ideas, prioritize
    features, or discuss decisions.

    Empathy map
    canvas
    WHO are we empathizing with? What do they need to DO?
    Who is the person we want to understand? GOAL What do they need to do differently?
    What is the situation they are in? What job(s) do they want or need to get done?
    What is their role in the situation? What decision(s) do they need to make?
    Use this framework to empathize with How will we know they were successful?

    a customer, user, or any person who


    is affected by a team’s work.
    What do they THINK and FEEL?
    Document and discuss your
    observations and note your What do they HEAR? PAINS GAINS
    assumptions to gain more empathy What are they hearing others say? What are their fears, What are their wants, 
    What are they hearing from friends? 
    for the people you serve. What are they hearing from colleagues?
    frustrations, and anxieties? needs, hopes, and dreams?
    What are they hearing second-hand?

    Originally created by Dave Gray at

    What do they SEE?


    What do they see in the marketplace?
    What do they see in their immediate environment? 
    What do they see others saying and doing?
    What are they watching and reading?

    What do they SAY?


    What have we heard them say? 
    What other thoughts and feelings might influence their behavior? What can we magine them saying?

    What do they DO?


    What do they do today?
    What behavior have we observed?
    What can we imagine them doing?

    Share template feedback

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