CURRICULUM VITAE

OF

Mpho Khutsoane
1 PERSONAL INFORMATION

Surname Khutsoane
First Names Mpho
Commonly known as Mpho
Identification Number 870210 5995 081
Gender Male
Race African
Marital Status Single
Dependents 1

Residential Address 6751 Graasland, Heidedaal, Bloemfontein, 9312

Telephone (home) n/a
Telephone (work) 051 408 2782
Email Address [email protected]
Cell number 073 4820 920
Other Number -
Postal address
6751 Graasland, Heidedaal, Bloemfontein, 9312

2. MOTIVATION

I have extensive Technical Experience in both Desktop/Server Support. I am a Team Player and I have Good
Communication Skills, I am tact and very confident. I am also exposed to Daily Interaction with Computer
Users and I can work under stressful circumstances.

I also practise ITIL processes like incident and fault resolution, meeting S.L.A requirement, Quality Control
and Preventive Maintenance. I am a dynamic, articulate person with an inquiring mind. I have the ability to
create anything from the raw and can improvise depending on the situation at hand. I am also a fast thinker
who always puts service delivery first. I can work under pressure and attack situations with tact and skill.
I have 12 years’ relative experience in Desktop, Server Support and Project Management. I am still willing to
learn from colleagues and my peers to better my skills.

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3. EDUCATIONAL QUALIFICATIONS
3.1 SECONDARY EDUCATION

Highest Grade passed Institution/School Date Subjects passed

Matric (Grade 12) Ed-U College (Qwaqwa) 31/12/2004 1. Mathematics
2. Physical Science
3. Sesotho 1st Language
4. English 2nd Language
5. Computer Studies
6.Physiology
7. Travel and Tourism

3.2 TERTIARY EDUCATION

Qualification Institution Name Date Major Subjects

1. AVL C Programmer Advanced Learning Group 31/12/2005 1. C Programming

2. BSc Computer University Of The Free 2007 (Not 1. Chemistry

Science State Complete) 2. Mathematics
3. Computer Studies
4.
ITIL Foundation Pink Elephant In Progress
Prince 2 Pink Elephant In Progress

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4. CAREER HISTORY

4.1. Snr Field Support Engineer

Period 18-01-2021 to CURRENT

Organisation Transnet Engineering
Agency Gijima Holdings
Main Duties and • Desktop Support
Achievements • Server Support.
• Active Directory.
• MS Exchange.
• Office 365.
• Printer Support: Canon, Kyocera
• One Drive Administration.
• Hardware Maintenance.
• Software installation and Configuration
• Computer Imaging (cloning) systems
• A clear understanding of NTFS file and folder permissions.
• Ability to understand user requirements and to assess real needs, likely
outcomes, and determine cost-effective solutions.
• Fault finding and diagnostic skills
• Hardware, software and network operating systems

• Orientation to new users regarding the use of IT systems

Reason for
leaving
Reference Mrs Joyce Letshwenyo – 0833836422 and
Innocent - 083 518 1219/0799725968

4.2. IT Support Engineer

Period 02/01/2018 to 30/01/2020

Organisation Office Of The Chief Justice
Agency Meso Group
Main Duties and
Achievements • Desktop Support – Win 7 and Windows 10
• Remote Desktop Support
• Printer Support (Brother)
• BAS Support
• Persal Support
• Antivirus (McAfee).
• Printer Support - Xerox
• VPN Support
• Microsoft Office – 203 and 2016

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 • Severity 1 and Severity 2 Call handling
• Microsoft Exchange
• Active Directory
• File Server Admin.
• Windows Server 2008

Reason for Contract Ended

leaving
Reference • Motlatsi Mongoato – 073 347 0630

4.3. IT Project Manager

Period 01-07-2016 to 22/12/2017

Organisation Twinpeak Technologies
Agency
Main Duties and • Planning and Defining Scope
Achievements • Activity Planning and Sequencing
• Resource Planning
• Developing Schedules
• Time Estimating
• Cost Estimating
• Developing a Budget
• Documentation
• Creating Charts and Schedules
• Risk Analysis
• Managing Risks and Issues
• Monitoring and Reporting Progress
• Team Leadership
• Strategic Influencing
• Business Partnering
• Working with Vendors
• Scalability, Interoperability and Portability Analysis
• Controlling Quality
• Benefits Realisation

Additional Responsibilities:
• Manage all project funds according to established accounting policies and
procedures.
• Ensure that all financial records for the project are up to date
• Prepare financial reports and supporting documentation for funders as
outlined in
funding agreements
• Ensure that the project deliverables are on time, within budget and at the
required
level of quality
• Evaluate the outcomes of the project as established during the planning phase
Reason for Project Ended
leaving
Reference Company No longer in operation (01/01/2020)
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4.4. 2nd Line Support Engineer

Period 02-02-2015 to 30/05/2016

Organisation Business Connexion - Midrand
Agency African Arete
Main Duties and • Desktop Support – Win XP & 7
Achievements • Remote Desktop Support
• Printer Support (HP, Canon)
• Oracle Password Resets
• Out of Office Hours Support (South African Breweries)
• Antivirus (McAfee).
• McAfee Encryption
• URAS VPN Tool (Pin Resets and Unlock)
• Citrix
• Severity 1 and Severity 2 Call handling
• Overflow Call Logging (SAB Local)
• Call Managements Systems: ITSM 7 and Global Maximo
• Microsoft Exchange
• Active Directory
• File Server Admin.
• Windows Server 2008

Reason for Resignation

leaving
Reference • Vishnu Naidoo - 011 266 6703

4.5. Field Support Engineer

Period 15-01-2014 to 30-01-2015

Organisation JD Group
Agency EOH Managed Services
Main Duties and • Desktop Support – Win XP & 7
Achievements • Network Support (NIC, Resetting Switches, Connectivity Assurance)
• Printer Support (Konica Minolta, HP)
• SAP CRM, SAP POS, Store Manager.
• Antivirus (McAfee and Norton).
• Active Retail – Incredible Connection
• HiFi POS – HiFi Corporation
• IEC Scanner Rollout.
• Print Server Admin.
• File Server Admin.
• Windows Server 2008
• Cisco Routers
• EFT Devices and Speedpoints.

Reference • Werner Barnard - 0741026092

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4.6. LAN Support Engineer

Period [01/07/2012] – 31-10-2012

Organisation SITA (State Information Technology Agency) – Head Office
Agency TSS-MS
Main Duties and • Desktop Support – Win XP & 7
Achievements • Network Support (NIC, Resetting Switches, Connectivity Assurance)
• Printer Support (Konica Minolta, HP)
• Active Directory (Resetting Passwords, Account Editing, New Accounts)
• Antivirus (McAfee)
• MS Exchange (New Accounts, Resetting Passwords, Mailbox Store)
• ERP Support
• Printer Server Admin
• Zimra Mail Administration
• Persal
• CRM

Reason for • Contract Ended

leaving
Reference • Skhumbuzo Nkosi (Supervisor) – 083 6362 245
• Feroz Ismail (Manager) – 071 4805 820

4.7. Field Engineer

Period 25/01/2012 to 29/06/2012 (6 Months)

Organisation SANRAL – Head Office
Agency Omniscience
Main Duties • System Support (CRM)
and • Network Support
Achievements • Desktop Support
• Microsoft Exchange
• POS Support (FNB)
• Remote Assistance.
• Visit Client
• Log Calls to Call Centre
Reason for Resignation
leaving
Reference Adriaan -072 612 1134

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4.8. LAN Administrator

Period 23/08/2011 to 23/01/2012 (6 Months)

Organisation Damelin – JHB Head Office (Randburg)
Agency None
Main Duties • Network Support.
and • Server Support (Setup, Monitoring, Resetting, Update)
Achievements • Database Admin (MS SQL, ICAS, GOLDMINE, IMPRONET)
• Desktop Support (Mecer, HP, Dell, Proline)
• Remote Assistance (Server, Print)
• Antivirus (McAfee, Kaspersky)
• Group Policy (Server)
• Internet Security (ISA)
• MS Applications (MS Office)
• Exchange (2005 and 2007)
• MS Server 2003 & 2008
• Network Monitoring
• Print Server Admin
Reason for Contract Ended
leaving
Reference Reinhardt Jansen - (011) 796 2028

4.9. Telecommunications Network Planner

Period 2010-11-01 to 2011-04-31 (6 Months)

Organisation USAASA
Agency Twinpeak Technologies
Main Duties • Conduct cost benefit analysis for new facilities and interconnections to be deployed
and and work closely with the Engineering department to recommend network facility roll
Achievements out strategies and tactics
• Create and maintain diagrams, design layout records (DLRs), and analysis databases
relative to network interconnection design
• Submit quotes and orders for and track the installation.
• Develop, maintain, and update network capacity planning and cost reports and key
performance indicators (KPIs) that ensure network is maintained in accordance with
industry and company accepted planning policies (such as Network Utilization
thresholds and Gross Margin targets)
• Develop and release processes (and training material when needed) for all assigned
Network Planning job duties
• Establish and manage optimal working relationships with facilities providers and
equipment vendors
• Act as the first level escalation for all ordering and fulfilment issues related to carriers
and internal Birch personnel
•,Evaluate contracts, tariffs, commercial, and interconnection agreements for
ordering rules, pricing, compliance requirements.
Reason for Project
leaving
Reference Company no longer in operation (01/01/2020)

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4.10. LAN Technician

Period 2009-09-01 to 2010-08-31 (12 Months)

Organisation Department Of Agriculture, Forestry and Fisheries – Head Office (Pretoria)
Agency Piscies Outsourcing
Main Duties • Network Support
and • Server Support (Setup, Monitoring, Resetting, Update)
Achievements • Transversal Systems (PERSAL, LOGIS, BAS)
• Desktop Support (Mecer, HP, Dell, Proline)
• Remote Assistance (Server, Print)
• Antivirus (McAfee)
• MS Applications (MS Office)
• Exchange (2005 and 2007)
• MS Server 2003
• Network Monitoring
• Print Server Admin

Reason for Contract

leaving
Reference Siyanda Gwarube - 073 253 8150

IT Officer

Period 2009-05-01 to 2009-09-01 (5 Months)

Organisation University Of The Free State
Agency None
Main Duties • Network Support
and • Server Support (Setup, Monitoring, Resetting, Update)
Achievements • Oracle PeopleSoft Support
• Desktop Support (Mecer, HP, Dell, Proline)
• Remote Assistance
• Antivirus (McAfee)
• MS Applications (MS Office)
• Novel
• Groupwise
• Network Monitoring
• Print Server Admin
• Student Computer Lab Admin

Reason for Contract

leaving
Reference John Setai - (058) 718 5101

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 IT Support Technician

Period 2007-06-01 to 2008-05-31 (1 Year and 5 Months)

Organisation TSS - MS
Agency Workforce
Main Duties • Network Support
and • Desktop Support (Mecer, HP, Dell, Proline)
Achievements • Antivirus (McAfee)
• MS Applications (MS Office)
• MS Outlook
• Printers (Brother, HP)

Reason for Contract

leaving

IT Technician

Period 2005-11-01 to 2007-04-30 (2yr and 6mnths)

Organisation Twinpeak Technologies
Agency None
Main Duties • Desktop installation and Maintenance
and • TCP/IP Configuration and Maintaining the Network Oracle
Achievements • Desktop Support (Mecer, HP, Dell, Proline)
• Architecture and Error fixing
• Antivirus (McAfee)
• MS Applications (MS Office)
• Windows XP support, MS Office support, Microsoft Groupwise

Reason for Contract

leaving
Reference Company no longer in operation (01/01/2020)

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6. OTHER RELATED EXPERIENCE AND/OR SKILLS

Experience Competence Level

(years) 1 2 3 4 5

Desktop Support 12 *

MS Server 10 *

Networking 12 *

Active Directory 12 *

MS Applications 12 *
MS Exchange
10 *

Hardware 12 *

PERSAL 5 *

TCP/IP 5 *

BAS 4 *

MS Operating Systems 12 *

Server Support 8 *

WSUS 6 *

DHCP Admin 6 *

ISO 9001 3 *

iso 27001 3 *

MS Outlook 12 *

Linux Ubuntu 4 *

CRM 2 *

FTP 6 *
VPN 10 *

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Dear Sir/Madam,

I am writing concerning the advertised position with your organization. I have a particular interest
in working for your company and would appreciate being considered as a candidate for
employment.

I have 12 years’ relative experience as a LAN Support Technician. My skill set includes MS Exchange,
Active Directory, MS Servers, Windows Operating Sysytems. My strengths are my innovation,
willingness to learn and adopt and I am also an excellent problem solver. I am hard working and
dependable with a variety of skills and common sense.

Attached is my resume. I hope it will be helpful in evaluating my qualifications for a position. Please
feel free to contact me at your earliest convenience to arrange for an interview. I look forward to
meeting with you to discuss your requirements for this employment opportunity.

Thank you for your time and consideration.

Sincerely,
Mpho Khutsoane
Cell: 073 482 0920
Email: [email protected]

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