Zeavola's Little

Green Book

Florian Hallermann
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Table of contents
A journey to saving ‘ze’ world

The Phi Phi Islands

Custodian Musings

Zeavola

Zeavola Residents

Zeavola Traffic, Shopping, Utter Rubbish and Clued-

up Food

Moral Coral

Living with the Locals

Resort Etiquette

The Zeavola Family

Acknowledgements

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A journey to
saving ‘ze’ world

T
he man behind the ever-changing face of the barefoot luxury
resort named Zeavola is Florian Hallermann. Formerly from
Austria, he has resided in many provinces throughout Thailand
for over 18 years and, has settled with his wife and young family A luxury, yet rustic,
in Phuket. His passions lie in creating the best possible hotel resort on a remote
product embedded in sustainability, and his project for the last 11 years island
has been Zeavola on Koh Phi Phi Island. Just imagine: it is effortless for
most people to turn on a tap and expect cool, clean water to flow. But in this
stunning yet remote location, this seemingly simple expectation has a myriad
of complexities and challenges to ensure that, for guests staying at this
beautiful barefoot resort, it remains as simple as turning on the tap.

“Through Zeavola's Little Green Book you’ll begin to understand the

complexities and trials that running a luxury, yet rustic, resort on a remote
island bring. Sit back and savour your spectacular view and appreciate
how your holiday is made possible while protecting the fragile environment
in which you are staying. I hope that you enjoy reading this; I have been on
an unforgettable journey creating this resort” explains Florian.

“The Zeavola Resort is determined to create natural enjoyment for our

guests, staff members, and partners here on Phi Phi island; we are
passionate about achieving this for the benefit of all. However, it is not only
what we achieve, but how we achieve it, that determines the true value of
our company. We believe in certain values which include quality, reliability,
and care. Our core behaviours are trust, relationships, entrepreneurship,
and drive. People select companies more and more for the values they
embrace and how they truly live them; we trust that our combined efforts
do make a difference. In a nutshell, Zeavola gives you the time and space
to discover yourself and each other, a place to create magical memories.
We are an integral member of Green Pearls®, a marketing company
promoting unique, authentic and green experiences”.

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The Phi Phi Islands
A potted history of the area and the islands

T
he Andaman coast formed over 200 million years ago. The
sea levels were 300 metres higher than they are now, and the
limestone karsts seen around this region are moulded from
trillions upon trillions of small marine creatures – namely corals,
crustaceans and other fossilised critters. Limestone is relatively soft,

200
hence the forever-changing scenery and towering castles in the sea. The
islands are a small cluster of spectacular karsts that fall within the province
of Krabi. Koh Phi Phi Don is by far the largest island and is inhabited by
approximately 3000 people whose past was not reported in history books
until the late 1940’s (2483 in the Thai solar calendar) when nomadic
million years ago
fishermen began to plant their roots, or at least their fishing boats, to take the Andaman Coast
advantage of the flourishing virgin sea life. formed

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Koh Phi Phi Don has changed face a couple of times in recent years, firstly
by becoming a coconut plantation, then followed in the early noughties
by gaining a reputation as a tourist bucket-list destination following the
making of the celebrated film ‘The Beach’ on neighbouring Koh Phi Phi
Leh. However, destruction to the once glorious Maya Bay has been
caused by thousands of day-trippers, litter, pollution and boat damage
and marine experts suggest that 80% of the coral reefs surrounding this
bay have suffered mass destruction. As a result, Maya Bay has, thankfully,
now closed indefinitely, and tourists are no longer permitted to step foot on

80%
this section of the island, allowing its spectacular nature and ecosystem
to recover. Indeed, within months of closing, reef sharks are again in
abundance. The closure is excellent news for residents of Zeavola, as
peace reigns once more; it is back to nature and barefoot luxury. Guests of
of the coral reefs
the resort can take a boat to the protected perimeter of the bay, where they surrounding Maya
will be able to capture the Instagram photo of a lifetime: ‘The Beach’ as Bay have suffered
seen by Leonardo DiCaprio in the famous film from 2000. mass destruction.

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Custodian Musings
How the resort became what it is today

A
flamboyantly robed Thai sugar baron sold the hotel in 2008 to the
current owner and Florian was pronounced chief custodian of the
team, the villas, nature, and the beaches. Thailand is sometimes
known for it's slightly creative dealings and true to this, at the heart of
Zeavola, there were a few goings on that were undoubtedly questionable.
As a result, Florian summoned the team to a crucial beachfront meeting
and introduced the Big Bang Zeavola Family theory, which made it evident
that the existing staff needed to become a cohesive unit; after all, they live
together, support and respect each other. Consequently, a couple of team
members chose to retreat on a fast boat back to the mainland but, because
of Florian’s theory, the whole team has now come together and is a well-oiled
machine. The motto introduced over a decade ago still strongly stands: this
is home and is treated as such. This motto extends to guests; Zeavola is
‘home away from home’. Growth and change within the Zeavola family are
Growth and change
ongoing, just as it is in a real family unit.
within the Zeavola
family are ongoing,
Learning together is crucial, and sustainability has been a gradual just as it is in a real
process. One such example was the gathering of fallen leaves. These family unit.

6
were originally shipped to Phuket and replaced with coconut husks so
that natural nutrients could feed the trees. This exercise cost in the region
of THB 40,000 a month — what a waste (literally). Zeavola invested in an
industrial garden shredder which means leaves and trimmings from the Listening to nature
is vital for Zeavola.
plants in the resort are now sliced up and put back into nature – a saving
of almost THB 500,000 a year that feeds the trees as nature intended.

In each of the bathrooms, guests will use the vibrant orange ceramic
amenity containers for shampoo, body wash and lotion. These items are
from a village in northern Thailand. Not only do they provide a ‘zing’ to the
rooms but also save on branded plastic amenity container wastage, to the
tune of 30,000 bottles per year - that is over 300,000 bottles since Florian
took the helm. The products within the containers are from a locally based
company that uses all organic, coconut-based products with zero testing
on animals.

When the new custodian arrived, there were no windows in the bathrooms,
and everything appeared to be slightly dark and dingy; an injection of
colour was desperately needed. The glass in the windows was chosen for
the beautiful light that was cast in the sunshine - warm and friendly. Design
continues in the same colourful vein in the villas, all of the coloured glass is
haphazardly placed so not to appear too rigid.

Finding the correct balance of nature in the resort is paramount, there

is a natural force in place and it is essential that all of the ‘residents’ live
in harmony together. Listening to nature is vital for Zeavola. There will
eventually be a break-even point for investments made; however these are
long-term projects and not short-term solutions.

Limestone fragments are pulverised by nature until they become

implausibly fine sand which is then found on the walkways of the resort.
During the green season the natural, coarser coral sand is washed away
by the rains and is replaced by local currents with this soft limestone sand.
This ultra-fine sand is then carried by hand onto the walkways of the resort
thus ensuring that guests always have the finest sand between their toes.

There is nothing more than the locals enjoy than a spot of karaoke
and partying. The team work very hard all year round and take it upon
themselves to assist in extra-curricular activities where possible; from boat
loading to sand sweeping, from garbage separation to bottling water, from
feeding cats to relocating monkeys - an eclectic job description, if ever
there was one.

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Zeavola
Step back into simplicity

T
he rustic elegance of Zeavola was the brainchild of the
aforementioned sugar baron in 2004. He dreamed of creating a
peaceful, village-like environment for his fairer friends and guests.
Based on a traditional southern Thai village, the teak houses boast outside
living areas and an indoor bedroom with cooling dark teak wood that gives
respite from the brightest sun. Ancient tamarind trees and three town
squares lie at the heart of the resort and white, sandy pathways meander
gently through nature to the shores of the Andaman Sea.

As guests start their journey in nature and check-in they will notice red,
yellow and blue pavilions enveloping the sandy reception area: the
colours reflected in the Thai flag. Red symbolises the people of Thailand,
blue the revered King and white (or yellow in this case) the main religion
in Thailand, Buddhism. In a nutshell, the people of Thailand protect
Sandy pathways
Buddhism and the King with their blood. The Thai people are very meander gently
passionate, humble and religious; you’ll see this in their daily rituals of through nature to
prayer and offerings given at the spirit house - Red Fanta is usually the the shores of the
choice of the day! Andaman Sea

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Zeavola is indeed a paradise of barefoot luxury that takes guests back to
a life of simplicity. The Zeavola family is the backbone of the resort, and
the team strives to please their guests by offering unrivalled service with
The Zeavola family
a genuinely warm Thai Smile. Guests are encouraged to take a blank
is the backbone
notebook and create their journal of calm, invigoration and strength and to
of the resort, and
take these seemingly simple tools home for an enriched and harmonious life. the team strives
to please their
Throughout the resort, guests will see many quirks perhaps not noticeable guests by offering
at first but they are there. Lighting in the bedrooms and bathrooms are unrivalled service
cleverly created by using the funnels that guide the common, yet divinely
delicious noodle soup into tricky containers. You’ll find this noodle soup
served on virtually every street corner across the country, each recipe
protected with vigour and passed down from generation to generation.

Each suite boasts traditional Thai triangular cushions. Thailand is

renowned for Buddhism and its spa and healing culture and sitting on the
floor inspires a healthy and mindful posture, the wedge-shaped backrest
ensuring that everyone enjoys comfort. It is not entirely clear how these

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cushions became so popular, but it is believed that the secrets have been
thoughtfully shared over hundreds of years to passing travellers.

As with many hotels, Zeavola is keen to reduce its footprint on the

environment, especially when it is so fragile and water is at a premium.
On the bedside table, guests will find a wooden toad that not only croaks
when stroked but pleads to remain in place until they request bedsheets
and other linens to be washed.

Throughout the resort rooms, guests will see vibrant splashes of colour in lime
green, egg yolk yellow, and zingy orange. While these accent colours can be
found in more muted tones in traditional village homes, they are also seen in
the Zeavola logo: bright, young, and full of fun.

Guests will notice identification signs dotted throughout the resort The name Zeavola
showcasing the magnificent birdlife that resides in harmony with them. is derived from the
Guests are invited to take a moment and look up into the trees to see if Latin name of the
they can identify the birds; listen out there are some interesting tropical exotic half flower
sounds from warbles to hoots. The white sandy beaches to the east tree, Scaevola
welcome the sun each morning, while the rocky outcrops just a short walk taccada.
to the west see the sunset over the sea and give way to the twinkling stars
that light up the night sky.

The name Zeavola is derived from the Latin name of the exotic half flower
tree, Scaevola taccada. With a smart play on words, Scaevola rhymes
with Zeavola, and the beach restaurant is named with the latter part of
the name, Taccada. The plant is better known in Thailand as Rak Ta-lay
which translates to love the sea or to serve the sea and it was promoted
for controlling beach erosion and in coastal landscaping. Zeavola and
its guests enjoy, serve and protect the sea. The white flowers have an
irregular shape with all five petals appearing on one side of the flower
making it seem to have been torn in half.

On a romantic note, over a hundred weddings have taken place at the

resort. While Florian conducts the ceremony on the day, behind the
scenes is a magical team dedicated to creating memorable experiences
for the bride and groom. Each couple plants a magnificent coconut palm
and a placard is then placed by the tree which carries the name of the
newlyweds. Later, if the couple choose to stay in contact with the Zeavola
family and share an exciting birth announcement, the child's name is
added to the placard. Where better to tie the knot than on a white sandy
beach on the famous Phi Phi Don island?

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Zeavola Residents
L
iving in a tropical environment is a little different. There are all sorts
of birds, mammals and creepie crawlies that make up the delicate
environment; they each have a role in sustainability, and they all have
at least one superpower!

Gecko
These chatty creatures have superpowers that even Spider-Man would
envy: they can scale walls and ceilings and other gravity-defying angles
with ease due to their adhesive toe pads and electrostatic forces. Their
vision and colour identification are vastly increased by the light of the
moon, in fact, to over 350 times better than humans. Another favoured (or
These chatty
not) party trick is to lose their tail. If they perceive a threat from a predator,
creatures have
they’ll quickly release their magic tail which continues to wriggle, allowing superpowers that
them to escape and leaving a confused hunter in its wake. Eventually, in even Spider-Man
most cases, a new tail will form. Blink and you’ll miss that fact that gecko’s would envy

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do not have eyelids;
they lick their eyes to
keep them moist. Another
beneficial superpower, for
humans at least, is that they
love nothing more than to feast on
mosquitos. Guests will see the common house
gecko and, if they are lucky, the tokay. The tokay
is about the size of a hand, is brightly coloured
and sounds like a rubber duck. Don’t worry, they
are not dangerous, so please let them be.

Snakes
Humans have a natural fear of
snakes, fear of the unknown
perhaps. If guests see a snake
within the grounds, they are
fortunate; they are timid creatures and
would rather hide from people than be in a selfie.
A collection of snakes is known as a knot, den, pit,
nest, or bed of snakes and a snake enthusiast is called a
Herpetologist. Snakes found in the Zeavola jungle are the Green-eyed cat If guests see a
snake, Golden tree snake and the Burmese python, all of which are non- snake within the
venomous. grounds, they are
fortunate; they are
timid creatures
When Zeavola first opened and was seldom visited, snake sightings
were relatively common. When more visitors began to arrive, the snakes
retreated to the jungle returning only to feast on jungle mice and other
little critters. On the rare occasion that a snake is seen slithering from its
habitat, guests are asked to report the sighting to any member of the team
who will then carefully take him or her back to their home.

The team members were also wary of the snakes until they met Jake.
Jake the Snake was a greedy fellow and liked nothing more than to feast
on unsuspecting birds. On one particular occasion, Jake indulged in a
few too many that nested in the roof of Baxil restaurant; so much so, he
was too portly to exit, so the team had to shelve their fears and rescue
the fat chap. Snakes have a slow digestive system; thus Jake became
a sloth-like guest in the back-of-house area. His overstay was however
beneficial for the team members as he showed them that he and his
friends were of no threat.

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Little Critters
The giant millipede derives its name from Latin meaning a "thousand feet",
although in reality, the Romans couldn’t count as they only appear to have
750 of them. Generally, these dark red-brown critters are well away from
human view; they spend their lives composting and eating decaying leaves
and other not-so-fresh vegetation. It is in the rainy season that they tend to
venture out, using the resort’s sandy paths as highways to visit friends and
family. When they spot hominid life, they hide by curling into themselves
into a tight ball – a little like a small child hiding behind their hands. They
are completely harmless but can excrete ‘stuff’ that people generally would
wrinkle their noses at, so best to avoid stroking them - leave that luxury for
the resort cats.

Rhinoceros Beetles
Rhinoceros beetles can also be found scrabbling is named after
around in the undergrowth. This spectacular specimen this rather large
is named after the rather large mammal due to the horn mammal due to the
on the male’s head. They are herbivorous insects that horn on the male’s
are also known as the Hercules beetle. According to head.
various sources they have Herculean powers and can
lift objects weighing 850 times their body weight - that
is the equivalent of a grown man lifting nine fully grown
rhinos! They are green, grey or black and can reach up
to 6 inches in length, which makes them supersized in
the insect world.

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Cats, , Mæw
A lovely word in Thai – Mæw, the sound of the cat meow. Perhaps an
assumption would be made that ‘moo’ would mean cow, but absolutely
not, it means pig. Rambling aside, Zeavola is the guardian of seven
cats, their names, in order of age, starting with Candy - the slightly
Some of the resorts
cantankerous calico lady that waits for cuddles and a scratch behind the
favourites include
ear outside the boutique. She rules the roost and is Florian's side-kick. the Greater Coucal,
Candy’s offspring are Tung Ting, Pip, Euphoria, Pretty, Tiger, and Meow; the chatty one that
you’ll see these ‘security’ cats protecting the sandy streets of the resort. coo’s incessantly.
Like many guests they are repeat visitors
but have refused to leave, thus affording the
Zeavola family full servant rights to feed and
love these lazy felines. To maintain a healthy
clowder, each of the cats has been spayed
or neutered, not only is this better for their
general health but averts a growing population
of cute kitties. They are rather partial to fresh
chicken and sushi-grade seafood, but the
cat-servants feed them breakfast and dinner
so guests don’t feel obliged, although it is
very likely they will pretend otherwise. Did you
know that ‘Ailurophile’ is the name given to a
cat fancier?

Birds
Twenty-four species have been twitched in
the resort, and at least sixteen of these are
permanent guests, while the remaining birds
are thought to pass through during migration
season.

Some of the resorts favourites include the

Greater coucal, the chatty one that coo’s
incessantly, the Brahminy kite, who swoops
regally over the rocky outcrops at the western
side of the resort, the Collared kingfisher, that
occasionally can be spotted with a rapid flash
of colour, and the Crimson sunbird, a tiny bird
with an incredible red-breasted coat.

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In Thai culture, capturing a bird is seen as good luck, and releasing it
revokes any further good fortune Thais may have. It has been therefore
quite challenging to educate the Thais that rehabilitating birds is
humanitarian and purely that, with no bearing on future fortune.

Bozo, the pheasant crow, was introduced to the resort when he fell out
of his nest. He should have been a scavenger, eating worms and snails.
He was a little dumb, so was raised by the head gardener and general
manager. The head gardener would spend his days with Bozo, who
thought he had found his ‘mother’ and learned how to make conversation
with his human who fed him the most excellent New Zealand beef. ‘Mother’
Florian can still be seen walking around the resort in search of his long lost
bird-friend. Bozo has only been seen once since he grew his tail feathers
and fled the nest. We like to think he is still around!

The Boy Chicken

The Zeavola rooster is called Klaus and is the son of Herman.

Initially, there were three roosters and two young lady chickens. There
was a masculine battle to win the hearts of the young chicks. Herman was
the fairest of them all and was ousted from his perch as jealousy reigned
and he was resigned to sleep on the female bathroom roof. With chicken-
code, he managed to charm one of the ladies in question, and an egg
explosion happened. There were some very happy and well-fed gardeners
throughout this time in history. Klaus’ egg was overlooked; he has been
the Zeavola pride and joy ever since. Sadly, Herman’s life was cut short
by George the Python and news of his passing reached an all-time high
on social media channels, he was wished well and is, to this day, sorely
missed. Roosters typically live until they are ten years old and the rooster
is well-known within the Chinese zodiac; 2017 was the most recent year of
the rooster who, according to legend, protect against evil spirits.

Macaque monkeys
Groups of monkeys are interestingly known as a troop, barrel, carload, Macaque
cartload, or tribe. From time to time, a lone male monkey appears at Zeavola, monkeys have
rich behavioural
presumably rejected by his tribe. In their search for a new family, they can
repertoires
cause mischief, literally by the cartload. When they appear, they are relocated
and recognise
back into the national park. As part of the Maya Bay experience, there is a communication
stop at Monkey Beach, however, the Zeavola boat captains and tour guides between each other
strongly recommend that guests do not mingle with the local troop. and humans.

15
Macaque monkeys, although very pretty to look at, are aggressive
and protect their families with a vengeance; these monkeys have rich
behavioural repertoires and recognise communication between each
other and humans. Sadly, tourists over the years have encouraged lousy Sadly, tourists
behaviour by feeding these wild animals human food, Coca Cola and beer;
over the years
have encouraged
this is not part of their natural diet and causes sugar and alcohol highs
lousy behaviour by
making them extremely unpredictable. Adults and children alike, please feeding these wild
stay away from the monkeys - a bite will result in a course of four very animals human food
painful rabies injections.

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Zeavola Traffic, Shopping,
Utter Rubbish and Clued-up

G
uests will notice that there are no vehicles on the island other
than the busy tractors that flit across the beaches servicing a
local school, the local community, a neighbouring hotel and
most importantly, shuttling guests to and from their boats at low tide, and
receiving or loading goods. Due to the topography of the island, there are
no discreet loading bays; all the activities happen directly on the beach.
Zeavola strives to ensure that these necessary tasks are completed quickly
and quietly, in order not to disturb guests’ relaxation time. Koh Phi Phi is a
remote island, and to serve fresh produce these logistics are a necessary
evil; all of the goods required to run a boutique resort are delivered from
Phuket each Thursday.

The team form a well-oiled human chain to seamlessly move the items from
There are no
vehicles on the
the delivery vessel onto a smaller boat that can land on the beach and then
island other than
onto the trusty red tractor. The delivery is transferred to the bustling back- the busy tractors
of-house area where everything is then stored in the appropriate facilities that flit across the
ready for consumption! beaches

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In the quest to make a difference to the environment, the team mindfully
works with local suppliers. Instead of shipping everything onto the island in
plastic wrapping, Zeavola has invested in reusable baskets and ice chests;
1,000
this little step and a whole lot of conscious effort reduces plastic wrapping food waste machines
by 5 kg per shipment, that’s a staggering 260 kg per year. have been installed
by Reddonatura
throughout the
Waste is a global problem and is enemy number one to the general
world.
manager of Zeavola. One man’s trash is another man’s treasure according
to the proverb and here metal, plastic containers, paper, cans, glass and
kitchen cooking oil are all separated with a fine-tooth comb at source
and are sold on to recycling giants on the mainland. The wet and non-
recyclable garbage is sent by boat for professional incineration in Krabi.

By mid-2019 Zeavola will have a Reddonatura composting machine which

will reduce wet waste by a staggering 18 tons per year. Reddonatura was
founded by staunch environmentalist Abhishek Gupta in 2013 to transform
the world into a greener place. With a tried and tested garbage-to-green
approach in their organic waste conversion, Reddonatura has successfully
installed over 1,000 food waste machines into hotels across various
hospitality groups throughout the world. Reddonatura in Latin means ‘giving
back to nature’. Gupta says “Where we come from, we shall return. Garbage-
to-green is a philosophy that encourages breathing life back to waste. It
represents the endless possibilities we have to re-nourish the planet. It is
a way of life, where we turn our everyday waste into a greener place for
generations to come.”

Reddonatura systems create nutrient-rich, reusable end-products; the

fertiliser will be distributed to golf courses, hotels and organic farms. All
of the proceeds generated from recycling efforts are put into the team
members fund for their annual celebration of the year's successes.
Reddonatura is one of the world's leading providers in their field and has
perfected the process seamlessly. Organic waste is added into the ‘green
machine’ where a thermal bacterial process accelerates the conversion of
this waste into compostable matter.

ISO certified and recognised under the Municipal Solid Waste

Classification Guidelines, Reddonatura has various machines that have
daily production capacities from 25 kg to a monstrous 15,000 kg and each
device is handcrafted to the client’s exacting requirements. Reddonatura
has regular and unconditional training programmes for each of their
machine users thus ensuring the most excellent organic fertiliser and
efficient waste-control. They intend to continue increasing their footprint

18
around the globe. Other projects can be found
on their website www.reddonatura.com.

During high season, the beach is a catch basin

for natural garbage, leaves, and rubbish that
are brought in on the tides. However, the resort
gardeners clean the beach a few times a day
and there are a couple of rubbish bins in the
resort that guests can use for any stray rubbish.

Together, with other hotels on the island and

the local community, Zeavola also cleans
Chong Kiew Beach and Nui Bay which also
become collection points for waste and
rubbish during the monsoon season. Nui
Bay is a precious cove that receives few
tourists, the Zeavola team have taken it upon
themselves to adopt this almost-secret beach.

A rather cheeky hashtag has been created

by Adrian Grenier, co-founder of The
Lonely Whale Foundation, to support the
elimination of plastic straws in the ocean in
a new campaign called Strawless Ocean.
#StopSucking is a social media challenge
that asks individuals, organisations, and
brands to pledge a commitment to stop
the use of plastic straws. The campaign is
supported by the Strawless Ocean initiative. Zeavola supports this
campaign by providing biodegradable paper straws to guests
and has taken the challenge one step further and offers recycled During high season,
paper takeaway containers and wooden cutlery to guests for their the beach is a catch
basin for natural
day-trip adventures.
garbage, leaves,
and rubbish that are
Water Baby brought in on the
tides
Water is the essence of living and life. So, in that vein, Zeavola has
embraced the challenges of creating a sustainable water system
that has very little, or no impact on the environment. They are
leaders in hotel sustainability and take giant leaps each year to
ensure that they are at least one step ahead of change, in order to
serve the environment that must be protected for future generations.

19
Zeavola is located on a narrow lip of land in the
northern part of Koh Phi Phi Don. To the east are Water Purification
white sandy beaches and the west, rocky outcrops.
The rocky hill is the first point where rain hits the
resort and this water is absorbed into the ground Untreated water

until it reaches a geological conveyor belt that filters

the water towards the beach. On its natural path, it is
caught in three deep wells close to the shores of the Ultrafiltration

Andaman Sea. Late May until early October brings

the monsoon season, where the temperatures drop a
little, the cooling rains provide life and a sigh of relief
in the tropics. Due to Phi Phi not having a large land
mass, the rainfall is up to 30 percent less than that Reverse osmosis

found on the surrounding mainland.

There is a complex and highly efficient water system

installation at the resort, and it all starts with mother
nature and her rain. The runoff water collects into
UV purification
a series of wells; any overflow water is clear and
flows into the sea - pretty straightforward. Let’s
move swiftly on to the more complicated part of
the procedure that converts this water into that fit
for human use. The well water is first pre-cleaned
by being pushed through a high-pressure carbon
Activated carbon
filter at a rate of 6,000 litres per hour. This water is filtration
syphoned into the reverse osmosis plant. So, what is
reverse-osmosis? Imagine collecting water in a bottle
from one of the wells. Due to the nature of the well,
there will be rogue salt particles in the water, referred
to as solute; and water referred to as solvent. Take Chlorine
disinfection
a U-shaped tube which has been split into two
chambers by a semipermeable membrane, on one
side is pure water, the other is the slightly salty mix.
This is where the magic begins.

Water wants to find equilibrium, so the level of

liquid in the saltwater section will rise as the water
(solvent) moves through the membrane to create an
equal salt-to-water ratio, thus weakening the overall
Pure water
salt content. Now to turn this idea on its head for
reverse osmosis. Back to the U-shaped tube and
the same set-up in the chambers. The pressure of

20
approximately 60 bar applied to the salt water chamber pushes through
fresh water to the drinking water section. The salt particles are too big,
therefore rendering them stranded, this leaves a high concentration of
solute on one side and pure solvent (water) on the other.
According
to Thailand's
Government
Any reject water contains a salt and is filtered back through a series Health Department,
of pebbles, stones and sand before continuing its journey into the Zeavola has one of
wells and the sea. Interestingly, reverse osmosis was invented by the the most impressive
US Navy, so that fresh drinking water could be supplied to sailors on wastewater systems
submarines. The resort uses between 65,000 and 80,000 litres of water in the country
each day.

The water storage tanks are not hermetically sealed, hence drinking water
from the taps is not recommended. In each villa, ample sealed glass water
bottles are filled with drinking water on a complimentary basis. Guests
can request refills at any time or take the bottles to one of the refill points
that are dotted around the resort. The accommodation area for the team
members also has its own secondary reverse osmosis plant and their own
supply of drinking water. Each of the team has been gifted a metal bottle
so that they can help themselves to water at any stage. The water bottling
plant is also on site; bottles are cleaned at very high temperatures, filled
with drinking water and sealed to ensure there is no contamination. Water
samples are taken to the University of Songkla (Phuket Campus) quarterly
for testing and certification. The introduction of the glass water bottles
has reduced consumption of single-use plastic bottles drastically, and by
replacing them in the activity centre and transport vehicles and boats, we
will reduce usage by 120,000 per year.

Wastewater
According to Thailand's Government Health Department, Zeavola has one
of the most impressive wastewater systems in the country and certainly on
Koh Phi Phi Island. Each cluster of four villas has its own sealed, closed
catch-tank; this is where water and solid waste is separated.

Enzymes are injected into the wastewater which in turn breaks down all
solid particles. The water passes through several aeration tanks where it is
broken down with oxygen and enzymes thus producing clean water. The
water then goes into the pool with all other cleaned wastewater; rainwater
also wants to be part of this exciting process, so adds itself. It is a real
balance of nature, oxygen and algae; one cannot be more prevalent than
the other or this would cause a breakdown and collapse of life.

21
Unhealthy wastewater is green while healthy water is clear yet brown.
The two Siemens oxygen pumps installed into the pool are placed
approximately one metre deep and have the sole responsibility of pumping
oxygen into the water.

A rotating wheel spins the water so that mosquitos do not breed and
also adds oxygen content into the water. This wheel is referred to as the
‘Chaipattana Aerator’. His Majesty King Bhumibol Adulyadej was the
beloved late King of Thailand - his reign was from 9 June 1946 until 13
October 2016, making him the longest reigning monarch in Thailand.
His Highness was known to have exceptional insight, intelligence,
and compassion and possessed a natural gift for the sciences which
he applied to serve the people of the country directly. His numerous
development projects brought tangible results and lasting innovations
not just to his subjects but to the world. Having witnessed water pollution
in many regions of the country, His Majesty alleviated such problems by
A rotating wheel
creating oxygen-enhancing devices such as the Chaipattana Aerator
spins the water
ensuring water became clearer, less foul and higher in oxygen content.
so that mosquitos
Not only did this device enhance life for humans, but for aquatic animals do not breed and
too. For example, turtles and fish can survive when water quality meets a also adds oxygen
specific standard too. In addition to the Chaipattana Aerator, water lilies content into the
grow in this body of water and act as an additional filtration system. water.

Only clear water is permitted

to enter into the next stage
of filtering. A stirrer kicks up
algae mud from the bottom of
the pool which is then pumped
through the algae filter and
finally through compacted rice
bags. Once a week the water
is pumped through three gravel
and sand filters and then is
returned to the pool. The water
is tested regularly for sulphur
and phosphor chemicals; and
the remaining mud contains a
very high amount of nutritious
nitrogen and requires diluting
before use as fertiliser for the
hotel jungle gardens. The pièce
de résistance is the Koi carp filter

22
system which replicates the needs of the Koi carp; these fish are highly
sensitive to any changes in the water. There are five chambers containing
mats, brushes, filtration ball technology, UV lights and finally the vortex
system. This system filters 800,000 litres of pond water per day. Koi Carp are
highly sensitive
to any changes in
Alexander Auer, a truly charming environmental consultant and bio-
the water.
engineer from Switzerland, kindly shared all of his secrets about
the filtration systems that would work with nature within the resort.
He consulted with the engineering team throughout and gave clear
instructions and plans on the requirements necessary to create a healthy
pool-life. The engineering team built the filtration systems under the
guidance of this remarkable Swiss consultant. The water is so clean that
catfish happily reside. The pool water is used to irrigate the garden during
the dry season. During the rainy season, when the pool gets full; faucets
are then opened to allow drainage - the water returns to the wells and the
circle of life starts again.

Laundry water
Washing creates a considerable amount of wastewater that is saturated in
soap. On average the hotel water usage for the laundry is an astonishing
12 – 15,000 litres per day. Alexander explained that this water could also
be cleaned and then pumped back into the laundry for a constant cycle of

23
reuse. The cleaning system is made up of five tanks.
Initially grey water is pumped into the first tank which
is oxidised together with certain chemicals, stripping
the laundry chemicals and soap from the water. Any
‘nasties’ sink to the bottom of the tank. From the first
tank, the water is pushed through a collection of
tiny filters which leave the water crystal clear; this is
pumped back into the laundry water supply saving
4,000 litres per day. In the space of a year, this is an
incredible saving of over 1.4 million litres of water. The
initial investment for the entire laundry system was a
mere THB 60,000. This is phenomenal considering the
water shortages that are faced each year in Thailand.

Pooled Water
The swimming pool in the town square is about to go
fresh with the Enviroswim ES3 swimming-pool water
purification system. It works like magic providing
crystal clear water that poses no health threats and
does absolutely no harm to the environment. This
allows Zeavola to discontinue the use of chlorine,
salt or any other chemical. Most importantly it will
enable guests to swim in clean, sweet water without red eyes or a terrible
taste in their mouths. The pool villas will follow later in 2020.

Scientists on NASA space shuttles use this process for onboard drinking Guests swim in
water (not moonshine!), so when guests relax in the freshwater pools of clean sweet water
without red eyes
Zeavola, they could, in theory, be bathing on a NASA space shuttle with an
or a terrible taste
astronaut. Enviroswim is a patented standalone sanitiser with extraordinary
in their mouths.
cleansing capabilities that has been tested and verified by leading and
respected independent laboratories.

Enviroswim Asia is a freshwater swimming pool system provider, delivering

state-of-the-art pool sanitising systems to resorts, hotels and private
residences throughout Asia. The product, like any superhero, annihilates
any bacteria, fungi, and viruses to ensure a clean and healthy swim.
The sparkling, freshwater has undergone over 8000 hours of vigorous
testing by NATA (National Association of Testing Authorities) Australia and
has challenged every aspect of water purification and its effects on the
environment. There are no chemicals in the Environswim water, just natural
minerals, sound waves, and electronic oxidising.

24
Mattias Nordin, VP Marketing at Enviroswim Asia, a keen advocate for
implementing plans to preserve the environment for future generations,
says “sustainability is at the heart of everything Enviroswim does. Together
with Zeavola, we aim to inspire the hospitality and tourism industries to
take responsibility for the impact they have on the environment. By using
Enviroswim systems to purify water in swimming pools, we not only provide
guests with the benefit of swimming in crystal clear, fresh water, but our
pools also have less impact on the environment”.

“The Enviroswim system reduces a pool’s carbon footprint, by reducing

pump run-times by up to 50 percent and saves over 250,000 litres (in a
pool of 150,000 litres) of water per year due to the filtration systems in
place. Thankfully the demand for healthier, less chemically dependent,
eco-friendly water sanitising systems is rapidly growing in the hotel and
tourism industry”.

The water is pure; it is non-irritating to the skin and eyes and is also
beneficial for asthmatics, psoriasis and eczema sufferers. The water is as
fresh as a mountain stream. enviroswimasia.com

Refill My Bottle
RefillMyBottle is a collaborative community
of mindful business owners, locals and
travellers who take action against plastic
waste. The app is an online map that
identifies all locations within resorts, cafes,
RefillMyBottle
museums or shops across the globe, is an online app
that ‘refillers’ can walk into and dispense that identifies all
clean, drinkable water into their bottles locations within
for free or a minimal charge. The goal resorts, cafes,
is to dramatically reduce the number of museums or
single-use plastic bottles used needlessly shops.
daily. Alexandre Tsuk, the founder of
RefillMyBottle, visited Zeavola and is
the inspiration behind the water filling
stations across the resort. Guests can see
a spectacular piece of driftwood that has
been rescued from the beach which hosts
the filling station at reception. The team is
currently searching for more decorative

25
pieces of driftwood so that three to four similarly attractive additional refill
stations can be placed around the resort during 2019. Encouraging guests
to refill their bottles again reduces the impact on the environment. Due
to the refill stations, there will be a reduction in manpower and water to
clean the bottles that the hotel provides. There is another rather exciting
plan in place for the future, watch this space; it is still a matter of intrigue.
refillmybottle.com

Drops in Value
Every drop of water is valuable. Guests are asked to be mindful of turning
off the water while cleaning teeth or shaving and ensuring taps are turned
off entirely when not in use. Did you know that flushing the toilet uses an
incredible 5 litres of water?

Eco-Tourism
According to TIES (The International Ecotourism Society), ecotourism has
been defined as ‘responsible travel to natural areas that conserves the Green Pearls®,
environment, sustains the well-being of the local people, and involves a pioneering
interpretation and education.’ information
platform and
communication
Green Pearls®, a pioneering information platform and communication
agency
agency is transporting the green message of its partners worldwide.
transporting the
This exciting group affords guests the luxury of discovering hand- green message
picked holiday destinations that offer comfort, hospitality, ecological of its partners
consciousness as well as the invitation to experience new places and worldwide.

26
take part in exciting projects. Their philosophy is based on the belief that
travellers are all responsible for the world’s protection and that they owe
respect to different cultures and the needs of the local people.
Zeavola was
amongst the
Stefany Seipp, inspiring founder and managing director comments on
first of Green
her green journey: “I always followed my beliefs, no matter what other Pearls® hand-
people thought, sometimes stepped in shoes that were too big, which picked hotels that
made me grow. I founded Green Pearls® at a time when sustainability was resonated with
not a trend because I believe it is my duty to leave a better world to my their eco-ethos
children and the next generations.” Zeavola was amongst the first of Green
Pearls® hand-picked hotels that resonated with their eco-ethos. Together
they have grown to create a seamless blend of friendly hospitality, luxury
and sustainability for travellers around the world. Green Pearls® have
succeeded in providing an exciting platform that brings together essential
environmental practices and understated extravagance to guests that
are keen to contribute to conservational travel without sacrificing comfort.
greenpearls.com

27
Moral Coral
P
ADI (Professional Association of Diving Instructors) has over 6,600
registered diving centres and resorts throughout the world, making
it the largest diving community on the planet. The PADI System of
diver education is based on training that introduces skills, safety-related
information and local environmental knowledge to student divers in stages.
PADI Instructors have issued over 25 million certificates across the world
since inception.
The Zeavola PADI
Five Star Centre
is progressive
The Zeavola PADI Five Star Centre is progressive and is committed to and is committed
providing quality diver training and a full range of PADI SCUBA diving to providing
education programmes, equipment selection and experience opportunities quality diver
whilst encouraging aquatic environmental responsibility. training

28
The instructors spend much of their time beneath the water and see this
environment changing rapidly. Tens of thousands of day-trippers visit the
Phi Phi Islands to experience their natural beauty. Sadly, with the amount
of boat traffic, litter and suntan lotion much of the precious reef life has
been destroyed. El Niño also destroyed a large percentage of the coral
reefs; the effects by causing warmer ocean temperatures, lower tides and
pollution in the ocean. Coral grows very slowly, on average about 10 mm
per year, therefore this destruction of the reef is a very real problem.
This pollution and damage to the reef eco-system of the Phi Phi islands
is a passion for internationally acclaimed investigative photographer
York Hovest, who travels the world in search of inspiring stories and
Tens of
destinations. He explores some of the most remote areas of the planet
thousands of day-
and showcases the beauty of nature and visits various reefs around Phi
trippers visit the
Phi as part of his one-hundred-day expeditions series and believes that Phi Phi Islands to
coral systems are indeed the cradle of life. Keep your eyes peeled for his experience their
Zeavola and Phi Phi exhibition. natural beauty

29
A healthy underwater environment is essential to
excellent diving and divers are great advocates
for protecting water resources. Throughout PADI
courses, divers learn the importance of protecting
fragile aquatic ecosystems and are encouraged to
become involved in local and global conservation
efforts. For more than two decades, PADI has
partnered with Project AWARE® – a global
nonprofit organisation dedicated to protecting
our ocean planet – one dive at a time. Zeavola
respects their environment and has regular diving
projects in which guests can take part.

Of particular concern beneath the ocean lies

starfish villain, the ‘Crown of Thorns’. This spiny
starfish can grow to one metre in diameter
and each night eat its body area in coral. This
bulldozer of a creature has very few known
predators, other than the Giant Triton sea snail,
puffer and triggerfish. While feeding fish is fun,
it destroys natural harmony. Full-bellied fish
don’t hunt these baddies. Therefore the Crown
of Thorns, undisturbed munches its way happily
through tonnes of coral while the fatty fish take
a siesta. Please do not feed the fish. It upsets
the ecosystem.

PADI Top Tips

Be a Buoyancy Expert
Underwater plants and animals are more fragile than they appear. The The ‘Crown of
swipe of a fin, bump of your camera or even a touch can destroy decades Thorns’. This
spiny starfish
of coral growth, damage a plant or harm an animal. Streamline your scuba
can grow to one
and photo gear, keep your dive skills sharp, perfect your underwater photo
metre in diameter
techniques and continue your dive training to fine-tune your skills. Always and each night
be aware of your body, dive gear and photo equipment to avoid contact eat its body area
with the natural environment. in coral

Be a Role Model
New scuba divers are being trained and certified every day. Regardless
of your experience level, be sure to set a good example for others when
interacting with the environment – while underwater and on land.

30
Take Only Photos, Leave Only Bubbles
Nearly everything natural found underwater is alive or will be used by a living
creature. If you take a coral, shell or animal, you can disturb the delicate
Overfishing
balance and add to the depletion of dive sites for future generations. leads to species
declines while
Protect Underwater Life harmful fishing
Choose not to touch, feed, handle, chase or ride anything underwater. practices damage
Your actions may stress the animal, interrupt feeding and mating behavior and pollute
or provoke aggressive behavior. Understand and respect underwater life underwater
ecosystems
and follow all local laws and regulations.

Become a Debris Activist

An astonishing amount of waste makes its way underwater, reaching even the
most remote ocean areas. Once there, it kills wildlife, destroys habitats and
threatens our health and economy. Don’t let your dives go to waste. Remove
and report what doesn’t belong underwater every time you dive. Make a
conscious effort to buy green, buy local and, when possible, buy less.

Make Responsible Seafood Choices

Overfishing leads to species declines while harmful fishing practices
damage and pollute underwater ecosystems. You play a critical role as a
consumer. If seafood is part of your meal selection, ensure you’re choosing
sustainably sourced species and encourage others, including restaurants
and shop owners, to do the same.

31
Take Action
Scuba divers are some of the strongest ocean advocates on the
planet. Now, more than ever, divers are taking a stand. Speak out for
conservation, share your underwater images, report environmental Global warming
and ocean
damage to authorities and campaign for change.
acidification
are putting your
Be an Eco-tourist favourite animals
Make informed decisions when choosing and visiting a destination. and the whole
Choose facilities dedicated to responsible social and environmental ocean planet at
business practices that include water conservation, energy reduction, risk
proper waste disposal, use of mooring buoys and respect for local
cultures, laws and regulations.

Shrink Your Carbon Footprint

Global warming and ocean acidification are putting your favorite animals
and the whole ocean planet at risk. Do your part by understanding and
reducing your carbon footprint and look for ways to offset what you can’t
reduce.

Give Back
Ocean protection depends on all of our actions, large and small. Investing
in the ocean protects our planet and lets the dive adventure live on. Donate
or fundraise for ocean protection to fuel the grassroots action and policy
change necessary to ensure a clean, healthy ocean planet.

How can guests help?


With around 900,000 plastic bottles ending up in the environment every
minute, guests are asked to take their own bottles with them wherever
they go


Volunteering and education is fun, guests can experience life with the
sea gypsy children over lunch each Friday at the local school

Eat locally and sustainably; all of the food at Zeavola is freshly

prepared, contains no preservatives and Thai food is delicious

Follow diving or snorkelling guides instructions and do not touch

anything

Use sun cream that does not contain oxybenzone or octinoxate

Do not feed the fish

32
Living with the Locals
Z
eavola nestles amongst sea gypsy settlements. They are known
as Chao Ley - water people or people of the sea. They have lived
in this region as nomads for hundreds of years, although their
precise history is still a little sketchy. They tend to live in small houseboats
known as kabang or in metal-roofed homes. They were recognised as Thai
citizens in the early 1960s when the late Queen Mother granted them five
family names which afforded them identification cards and thus the ability
to go to school. They all possess the same birthday on 1st January; a great
way to extend the New Year celebrations for another 24 hours!

The majority of the Chao Ley are fishermen or work in coconut plantations
and are well-organised by the gentlewomen of the family. The men
frequently enjoy strong drinks made from fermented grain, and a short,
The majority of
sharp nudge from their beloved wives seems to get them back on track the Chao Ley
quickly. The women will fish in the reefs at sunset for shellfish, snails and are fishermen or
abalone, an increasingly rare dish that has a similar flavour and texture to work in coconut
Parma ham. plantations

33
The Chao Ley are animists. This religion, adopted by many indigenous
people, is the belief that animals, plants, rocks, words and weather
systems have their own spiritual heart that has links to the spirits of the sea,
the island, and to that of their ancestors.

The Thai Government hopes that these communities integrate into

society; they are friendly people, and the children are always thrilled to
see foreigners. Zeavola guests are invited to help serve them lunch every
Friday at the Laem Tong Primary school so that they can learn about their
way of life, and vice versa. Sadly, sea gypsy numbers are dwindling.
There is a collection box for the Chao Ley children in reception, while
annually Zeavola pledge to collect THB 80,000 to assist with equipment
for their education. If guests have a little space in their luggage, Zeavola
encourages them to remember the kids love to receive pads of paper and
colouring pencils.

International Children’s Day is celebrated on the second Saturday in

January each year. This particular day shows the importance of caring
for children that are the future of the country. Zeavola throws a full-blown Annually Zeavola
carnival for the youngsters residing on the island. Local businesses pledges to collect
THB 80,000
and other hotels all take part to ensure a seemingly endless supply of
to assist with
educational supplies, toys and of course ice cream. Local dignitaries will
equipment for
also visit and offer speeches to encourage families. Apprenticeships are the education
offered to older children, though they seem to prefer the non-restrictive of Chao Ley
nomadic lifestyle. children

34
Thai Pride
A few pointers to guide guests through complex Thai traits:
All across the
Superstitions are endemic country, the Thai
It is characteristic of Thais to confer with a monk or fortune teller when flag flies, and
pictures of the
making a life-changing decision. It is thought that giving nicknames to
late and current
babies tricks spiteful spirits who may want to steal the baby away. Other
Kings hang in
superstitions include not cutting a child's hair while they are sick; and pride of place in
animals, dreams or spirits residing inside the body of dolls. homes, offices
and shops
Loss of Face
Thais do not like to lose face under any circumstance. To be embarrassed
or shamed publicly, or to be yelled at, is not taken well; Thais are
gentle souls and take this to heart significantly. If voices are raised in
conversation, they are embarrassed and start to smile. Visitors to Thailand
can often read this smile as not caring or not taking the situation seriously;
this is not the case. If guests experience any shortcomings in the service
received or within the resort, they are politely asked to inform the team
calmly so that any issues are resolved positively.

National Anthem
Thailand, a very proud country, and the only nation in Southeast Asia never
to have been colonised by European countries, the national anthem is played
daily in the morning and evening, and people are expected to stop and stand
quietly until it is complete - the anthem even plays at the start of every movie
in the cinema. All across the country, the Thai flag flies, and pictures of the
late and current Kings hang in pride of place in homes, offices and shops.

Head to Toe
Thai’s place great importance to different parts of the body. The head is
the most spiritual part of the body; and this also applies to children as well
as adults - tousling a child’s hair can cause great offense to their parents.
While finger pointing is deemed very rude, feet are considered dirty and
symbolically low; never touch a Thai with the soul of a foot, or point a foot
at a person or a Buddha image. They are not the most tactile of people;
they find public displays of affection very awkward and offensive.
Thais are generally very tolerant and understanding to foreign visitors
and appreciate that sometimes mistakes are made, but make an effort to
avoid disrespecting religion or monarchy, shouting in public and walking
around half dressed. And remember topless sunbathing is considered
very insulting.

35
Resort Etiquette
The Dumb Dumb Guide to the Bum Gun

G
uests may have noticed this somewhat mystifying and scary-looking
invention in virtually every toilet in Thailand. This small hose with a
spray nozzle is to clean delicate nether regions after going to the
bathroom and gives a feeling of being shower-fresh after every use!

Zeavola sewerage systems, much like the rest of Thailand’s, were not built for
endless supplies of high-grade toilet paper and can get blocked easily. So not
only is the bum gun cleaner, it saves 27,000 trees a day from being merely a
statistic flushed down the toilet. (National Geographic).

Instructions for the prevention of the

suspicious wet bum patch
Test the power of the bum gun first; they are all different, spray some water in the
toilet before self-ejection from the toilet seat!

For women, please spray front-to-back, for men, do this back-to-front!

You might want to consider the use of soap to ensure that the nether region is
completely clean, rinse

Pat dry with a little toilet paper, put this in the bin provided

It might take a little practice… but as the old saying goes ‘practice makes perfect.’

Respecting the Leccy

Each villa has one room key, that doubles up as an energy saver which
shuts off all electricity when the guest leaves the room. Constant usage of Zeavola
power creates a huge carbon footprint. Zeavola encourages guests to be encourages
mindful, particularly in the challenging times of expedited climate change; guests to
be mindful,
each bedroom has a powerful air-conditioning unit that only takes a few
particularly in the
minutes to cool the room.
challenging times
of expedited
Ash Cloud climate change

Guest bedrooms are non-smoking areas; there are ashtrays provided

on the terrace and balcony areas. Please dispose of cigarettes in the
ashtrays provided.

36
Away with the Mosquitos
Zeavola fumigates on Monday, Wednesday and Friday afternoons between
16.00 and 18.00. Guests are likely to see a cloud and shouldn’t worry; it is
a controlled process to eliminate mosquitos. The smoke only hangs around
for a few minutes. During this time, guests are recommended to close
doors and windows in their villa or to move away; the smoke doesn’t smell
very pleasant.

To Dress Up or Down
Back to simplicity is the best way to describe Zeavola. Guests tend to be
barefoot or wear flip flops around the resort in a relaxed fashion and enjoy
feeling sand at their feet. There is one request from other guests and the
team, however: all guests are required to wear a shirt or beach dress at
breakfast and dinner times. Lunch, however, is served on the beach so
that guests can chill out and feel relaxed. Please remember Zeavola has
diverse visitors from around the world and some can be offended!

Mobile Devices
While Zeavola encourages the use of social media and provides
Zeavola
complimentary Wi-Fi in all of the public areas, the resort is still a peaceful
fumigates
escape. Guests are requested not to make personal calls to their tribes at on Monday,
home in public places, but from the comfort of their rooms - other guests Wednesday and
are generally not interested in Grandpa’s gout! Friday afternoons

37
The Zeavola Family
Zeavola Colony

N
ow this is the most important introduction to make, an incredible
collection of Homo Sapiens. Generally, they hail from across
Thailand, although there are a handful of farang (foreigner)
imposters in the mix. This colony of workers is industrious, and they like
nothing more than to serve and make guests happy. They come in all
shapes, sizes, and ages. Individually, they are specialists, but together
they form a cohesive team. Some are nest builders, some can cook, while
others tend to their environment or clean. Guests will often see the alpha
male nurturing his smiley crew.

The Family Backbone

Zeavola family
A family is traditionally a social unit consisting of parents and their children
is based on
whether dwelling together or not. The Zeavola family is based on the traits
the traits and
and characteristics of a close family group. The parenting management characteristics
team instill strict family values that are supported by the Thai Labour Law of a close family
and International Human Rights Guidelines. group

38
As with any family, there is a home; Zeavola is home to the entire team who
work in the resort. Due to the limited space available, their accommodation
is compact and bijou. For obvious reasons, accommodation for ladies and
gentlemen is separate. Zeavola doesn’t want a baby boom! 130 staff live Zeavola is home
to the entire team
together harmoniously and they are each expected to respect each other
who work in the
and are all subject to a high degree of discipline which ensures a peaceful
resort
co-existence.

Accommodation and other living requirements such as air conditioning,

electricity, and Wi-Fi are all provided on a complimentary basis. The team
has a social area which is away from the guests, a restaurant where they
can eat, breakfast, lunch, dinner, and snacks throughout the day.

Celebrating Success
As mentioned previously in this book, the Thais love to celebrate, and
regularly. Throughout the year, there are customary celebrations that
include Songkran - the Thai water festival - and Loy Krathong, the festival
of light and love. The Thais immerse themselves into these traditions
fully and love nothing more than to dress-up in time-honoured costumes.
Christmas and New Year are also celebrated. During these periods of
celebration, the team works tirelessly to ensure that guests are happy and
that they take fond memories away with them.

The monsoon season sees fewer guests thus allowing the team a little
more free time. They have a busy social diary:

May Thank You Party

June Fishing Competition
August Sports Day
September The Grand Party

There are also regular Unity Challenges, community-based events aimed

at team-building from within, where teams come together head-to-head,
often with frayed tempers. Thai people are VERY competitive, but a
social drink tends to re-unite winners and not-so-lucky teams. Thais enjoy
nothing more than the sense of team spirit and fun competition and this
‘rivalry’ has led to the creation of garden and sand parties. These are
work justifications that are considered competitive since staff members
from different departments work closely together to achieve results in a
joyous team and create deep friendships. Sand moving duties or a spot

39
of gardening, restoration of a teak wood chair on a guests terrace or a
newly thatched roof, will almost certainly have resulted in celebration.
There are monthly BBQs to celebrate the improvements in sustainability in
connection with Travel Life, the sustainable certification group. Zeavola
celebrates
Songkran by
Zeavola supports other festivals throughout the year; and there is no
showing respect
celebration without the appearance of the long-drum. There is little history to the elders and
available on this instrument but teachers have passed down the saying; "If also supports
we win the battle, we will bring a long-drum to celebrate”, thankfully there the island-wide
are no more battles, and these impressive drums are used to celebrate cleanup project
joyful moments. The long-drum can be made from entire tree trunks.
Zeavola also celebrates Songkran by showing respect to the elders and
also supports the island-wide cleanup project that is funded by entry fees
into nearby Tonsai Bay, they provide sustainable lunch boxes for all the
keen volunteers.

Tinglish, Thaiglish, Thenglish,

Thailish or Thainglish
English is the official universal language and is native in over 70 countries.
English can be at least understood almost everywhere, as it is the world
media language and the language of cinema, TV, pop music and the
computer world; all over the planet people know many English words, their
pronunciation, and meaning. Zeavola has an intensive English programme
which equates to 40 hours of complimentary lessons for each member of
the team. Whilst the team might understand Tinglish, Thaiglish, Thenglish,
Thailish or Thainglish, they might not understand Manchester English, New
York English, Dallas English, German English, French English, and Italian
English, so guests are asked to be patient!

40
Chinese Whispers
Each month, Florian hosts an often boisterous lunch for some ‘lucky draw’
winning members of the team. It is here that these individuals can share
ideas on any improvements, sustainability, staff benefits and requests and I hope that you have
of course any social calendar additions. Many upgrades in the staff area enjoyed learning
and in the operation originated from those lunches. about the ins and
outs of this very
In addition to these lunches, there is a dedicated social team who plan all special place
of the activities meticulously throughout the year.

Pocket Money
Under Thai Government Law, 10% service charge is added to each
guest's final invoice. A whopping 90% of this monthly fund is split equally
for each of the team members; the remaining percentage is used to fund
their housing facilities. This service charge payment can sometimes
exceed the team members average salary of Euro 200.

Avoiding Temptation
As mentioned under family values, for the most part, the team is sincere,
yet to prevent human temptation guests are encouraged to use their safes
for any valuable items and cash.

The End
The final word from Florian, the remarkable custodian: “As this book
comes to a close, please remember that the Zeavola family and I are all
committed to ensuring that our fragile environment is cared for and loved
for our future generations. I hope that you have enjoyed learning about the
ins and outs of this very special place and remember how we started this
book with the simple task of turning on a tap for fresh and clean water. All
of us strive to find the balance between providing guests with the very best
in service, affording a home to the team members and the environment.
We hope that you have enjoyed stepping back into simplicity and your
home away from home and hope that you return to see us all again soon”.

Sincerely yours

41
Acknowledgements
W
riting this book has been added to my list of journeys. It’s given
me sleepless nights and left me with words dancing in front
of my eyes. Putting pen to paper has given me the incredible
opportunity to reflect on the tremendous amount of work that the team at
Zeavola has achieved over the last 11 years and for that, I am genuinely
grateful. It has been a magical journey full of learnings and challenges, but
I am so proud of our collective achievements. My heartfelt thanks go to all
of the team members who have made all of this possible and are part of
the Zeavola family.

I would also like to mention some of the key partners that have made these
projects possible:

Stefany Seipp — Green Pearls®

Andy Auer — Regional Manager, PADI Asia Pacific
Abhishek Gupta — Reddonatura
Alexander Auer
Mattias Nordin — VP Marketing, Enviroswim Asia
Alexandre Tsuk — Founder of RefillMyBottle
York Hovest
The team at QWERTY — Lee McGorie, Susie Attfield and Katie Hollamby

This book is dedicated to my children. In the words of Sir David

Attenborough “The truth is: the natural world is changing. And we are
totally dependent on that world. It provides our food, water and air. It is the
most precious thing we have and we need to defend it.”

42
Zeavola's Little
Green Book
Florian Hallermann

zeavola.com/greenbook