MCC - Design Management
MCC - Design Management
MCC - Design Management
Quality Package A
Project Understanding and Methodology Proposal
The MCC will develop a Design Management Plan which will address how the design activities will be
managed, coordinated and integrated across the MCC Members and Specialist Sub-consultants, in
accordance with the Delivery Strategy included in Appendix C of this PEP. It will also address how design
activities and design packages will be coordinated across different geographical locations and reviewed by
various stakeholders.
The Design Management Plan in Appendix H of this PEP will be a subordinate management plan, integrating
with the other management plans.
The Design Review and Acceptance process is outlined in Section B5 of the tender documents and is
described in more detail in Appendix D of this PEP. The process is based on the following principles:
• Internal reviews by CAG and any required Peer Reviews will be undertaken concurrently within the
schedule review periods.
• External reviews by third party stakeholders and regulatory authorities will be undertaken as
scheduled by CAG.
The MCC will record and track all CAG’s review comments at each stage and demonstrate that all comments
have been appropriately addressed and incorporated into the next stage of the design. Protocols for
categorisation of comments will be prepared for the design reviews and managed per this protocol. These
protocols will include the other related projects and information transfer requirements. Design expeditors will
be appointed for closing out comments expeditiously.
The protocols will include the requirements for re-submission of the Design Report, with an anticipated
resubmission only occurring if there is a material change to the certain elements of the design.
CAG will progressively review, comment and accept the design deliverables, facilitated and tracked through
the EDMS. CAG’s will provide their response through the allocation of review codes to each submittal:
• Code 2 – rejected
• Code 4 – accepted
Notwithstanding CAG’s comments, the MCC remains responsible for providing a fully coordinated design for
each submission and at each design stage.
The MCC will make provision for formal Peer Reviews to be undertaken by independent experts working on
behalf of CAG, to be undertaken concurrently with the CAG review. The MCC will support the Peer Reviews
by arranging workshops and presentations to present the current design with a view to propose opportunities
to optimise the design.
10.4 QP Permitting
The MCC will make provision for concurrent review by the QP permitting team and timely submission.
The MCC Design Review and Acceptance process is outlined in Appendix D of this PEP.
Executive Summary
This Design Management Plan is an overarching management plan to ensure that the design
solutions are in accordance with the quality standards, interfaces and integration requirements and
is delivered to reduce risk. The Design Management Plan is divided into 2 main components:
Section A: DESIGN CONTROL AND PROCESS
Section B: STRENGTHENING DESIGN INTERFACES AND MANAGEMENT
As the various Design Consultants are engaged they will be required to produce a Design Input
Statement to detail how they will execute their design activities in line with MCC DMP and will also
be required to clarify, articulate and agree the roles, responsibilities and deliverables. MCC
processes and procedures will be used to manage at Project level, however, the most effective and
efficient design execution approach is for the Design Consultant to utilise their own detailed design
processes and procedures. The figure below gives and overview of the DMP.
The detailed procedure focuses on the Project Level process. A proactive approach to change
assures the change register is established early in the project. The levels and roles of change are
covered in detail in the full version of the procedure, including proposed variations, proposed
implementation changes, proposed internal changes, claims, waivers and deviations. MCC see the
effective management of contract changes, as being key to controlling costs and a significant risk
that may result in claims. Changes may be required during project packages, as a result of new
circumstances, problems, and opportunities for improvement. However change is a major source of
project risk. MCC Change Management system will be utilised to assure that the integrity of the
baseline used for the measurement of performance is maintained and is reconcilable. The objective
is to provide CAG with a clear understanding of how change will be managed and communicated to
reduce the risks to the project and provide effective control in terms of review, approval or rejection
and implementation.
A.9 Training
MCC understand that procedures and processes are only robust and reliable if they are used
correctly and the information taken from them is interpreted in the correct manner. Working with
CAG, MCC will take the design processes and procedures ‘package’, which MCC assume will be an
amalgam of CAG existing procedures and new/augmented ones based on ours, a construct a
training programme around this. Initially, this will be focused on CAG team, with different emphasis
and scale for different levels in CAG organisation.
In terms of the design consultants, MCC primary objective will be to embed processes and
procedures into their working environment so that CAG can have confidence in the quality of
information and data that is flowing. MCC will adopt a ‘train-then-mentor’ approach in this initial
phase to ensure complete understanding and implementation, rather than simply an audit-and-
comply position, which is ultimately less effective in meeting the required outcomes.
MCC will bring this into an Overall Training Plan, which MCC envisage will also cover elements
such as safety, security and sustainability and CAG programme objectives/outcomes.
The Design System will generally catalogue the programme of works at two levels. The
higher Level 1 is owned by the client (CAG) and comprises:
The Functional Brief;
The Concept of Operations (CONOPS); and
The Business Case.
The Level 2 elements are generally those owned by the Management Services-Project
Manager (through Design and Interface Management) and the Designers themselves.
The Functional Brief and Concept of Operations (CONOPS) are distilled into the Target
Operational Model (TOM) which in turn feeds into the Business case where Benefits
Realisation can be tracked and modelled. Level 1 generally applies to the entire programme
and all sub-programmes
Stakeholder input can occur at either Level 1 or Level 2 depending on the stakeholder’s
relationship with the client.
Design System Hierarchy
The central to the strengthening of design interfaces and management is the process of
‘Requirements Management’ which, in a traditional context, allows the emerging design to
establish detailed system requirements (Level 2) that the client organisation wants an asset
to satisfy (downstream). However, successful requirements management will also allow the
Client’s functional business requirements (Level 1) to be validated by the emerging design
(upstream) helping to mitigate some of the common issues of major programmes as
described previously, and in particular, help determine the level of Solution Maturity required
within the design phase. The use of outcomes (as distinct from outputs) is very effective
during the early stages of design and interface management, particularly in respect of those
areas of scope that are less deterministic. This can avoid ‘over-design’ or abortive work
where design disciplines do not necessarily need to reach the same level of design maturity
(as per points 4 and 5 in the table).
On MCC recent commissions for the £1bn Manchester Transformation Programme and
Heathrow 3rd Runway Programme, MCC have had to manage the design of multi-
discipline, multi-package programmes with significant and wide ranging interfaces from
the strategic regional road networks, to the terminal wifi systems.
MCC will apply several internal tools to aid the workstreams in collaborating and
communicating efficiently to manage and control the design process. They demonstrate a
structure and organisation for Design Managers to follow and achieve project success.
MCC will prepare and regularly update this document to reflect the current project status,
and it should be read by every member of the Design Team. This will ensure smooth running
of the project from high level coordination and issuing of information to the detailed design of
elements.
This tracker is a central register managed by MCC to identify, track, and address design
concerns that need resolution within MCC team in discussion with CAG, making the
respective workstreams accountable for the issue raised and identifying interfacing
workstreams with which they require coordination. It also clearly tracks design progress and
can provide early detection of impeding design concerns. It is structured to identify Risks /
Assumptions / Issues / Dependencies (RAID), rank issues based on a Red / Amber / Green
(RAG) assessment, and identify issues which may require an RFI, EWN or CE.
The ICD is a central register managed by MCC to assist in capturing design interfaces,
guiding coordination, and formalising agreement of design interfaces between workstreams
or packages. The ICD will be a live document, which is reviewed and updated through the
design process
RFIs will be managed by MCC via the EIMS in conjunction with Project Document
Management System (DMS). The DMS will control the deadlines imposed for the RFI and
allows the request to be referenced in any future EWNs or CEs to create a storyboard for
changes.
MCC will manage EWNs and CEs process through the Management Services team.
This log is a central register manage by MCC to identify engagement undertaken with
internal and external stakeholders. Through assistance by CAG in their liaison with
stakeholders, the workstreams are required to seek input to the design proposals to define
requirements and support the process of achieving sign-off to the developed design.
IDR/IDC Record
The IDR Review Record & Integration Schedule establishes a common template to log
comments / actions coming out of the Integrated Design Reviews (IDRs). The records
include:
QDR/QDC Log
In the context of the Changi East programme, MCC propose a Qualitative Design Process
accounts for not only the Fire Authority but all interfaces in regard to authorities where
permits, licenses or consents may be required. The Qualitative Design Reviews / Qualitative
Design Checks (QDR / QDC) Log establishes a common template to log and track
presentations, comments, attendees, and dates of meetings held. The QDR process is
closely linked to Requirements Management where specific operational standards need to
be met, and these are to be captured in the ‘Basis of Design’.
Over the course of the developed design, key physical or operational metrics will be
captured and developed into a Requirements Management Log and ultimately fed into the
Construction Documentation. Requirements Management will need to be developed
throughout the developed design stage as Stakeholders and Authorities become engaged
and crystalise their expectations through the QDR process or through analysis of the
developing Business Case. MCC will facilitate this process.
The ‘Show and Tell’ sessions provide a forum for informal information sharing of workstream
design development. They can include the wider CAG business and stakeholders. The Show
and Tells provide an opportunity to confirm ‘Direction of Travel’ of design and encourages
feedback that informs the brief and stakeholder requirements. MCC will record the output
and add to the appropriate registers. The format of the Show and Tell is intended as Pin up
and Presentation.
Basis of Design
This Basis of Design (BOD) has a number of purposes which are defined as follows:
To describe the project, the principles and summarise the scope of each workstream;
To present the design criteria upon which the workstream’s detailed design will be
undertaken;
The End of Stage Report is the closing document produced by the Design Consultants. It
recognises the formal end of the Design Stage and includes ‘Next Steps’ for the forthcoming
design stage.
SDR
The Single Discipline Review (SDR) is a technical assurance process completed by each
design discipline. It is largely an internal process achieved through management of Design
Logs and QA procedure (e.g. CRA-V). MCC will structure these to address the requirements
set out in the Design Input Statement and Designers’ Risk Register and review the elemental
components of the Brief (e.g. Engineering Services Brief or Technical Standards). SDRs can
be supplemented by peer review as required.
The Integrated Design Reviews (IDRs) / Integrated Design Checks (IDCs) are held to ensure
that interfacing designers can satisfactorily develop their respective designs. This also
includes addressing each team's requirements and ensuring that they can meet the overall
systems integration requirements for the Project. MCC will ensure that the focus of the IDR
is to demonstrate coordination between design disciplines and should not be confused with
other forums for external stakeholder input.
The IDR / ICD process demonstrates workstream coordination across all disciplines by:
Setting out Basis of Design and Stakeholder requirements;
Review of Design Issues / Interfaces incl. Peer Review items; and
Review of Design for Safety (DfS).
Topics to be covered during the review are:
1. Workstream Scope;
2. Deliverables List;
3. Current Deliverables (drawings / models as applicable to demonstrate the design);
4. Design Issues Log;
5. Interface Control Document; and
6. Safety in Design.
Attendees for IDR / ICD should include:
C.A.G./ Jacobs / Workstream Lead;
Execs / PMs / Design Leads;
Interfacing workstreams; and
Internal C.A.G. stakeholders.
The Qualitative Design Reviews QDRs / Qualitative Design Checks QDCs encompass the
regulatory review process for the project. Historically the QDR / QDC process equates to
Fire Authority Review but MCC will use this to encompass all regulatory interfaces
In MCC experience, Consents, Permits and Licensing are high risks for major projects and
programmes. To manage the risks, QDR / QDC process is likely to comprise early pre-
consultations with the authorities and several different workshops at numerous stages. The
QDR / QDC process is generally an informal part of the approval process and not part of a
formal statutory submission (e.g. BCA / LTA / PUB).
GAP Analysis
It is appreciated that CAG is an experienced operator/client and indeed CAG have put a
significant amount of work into the current reference design solution. However, it is
undoubted that there will be scope gaps, or better described in the design maturity context,
areas where there is only embryonic scope. In addition, as with any early stage concept for a
major project and highly sophisticated building, there will be some ambiguity or anomaly
whereby a detailed solution or ‘fit’ is simply not possible until a later and more developed
stage of design.
Full independent checking may not be required until during the next stage of design being
completed by the Contractor unless directed by CAG on an ad-hoc basis.
CRA-V
B.5 Lessons Learned and Specific Watch-points for Changi East T5 Project:
MCC have provided peer review, independent check and due diligence reviews on many
mega-projects including major Aviation Operators and their assets. From this experience
there are some recurring themes and lessons learned that MCC will bring to CAG project.
Establishing a Universal Digital Environment for Surveys & BIM
As part of a robust Information Management Plan, all digital drawing data in regard to the
Changi East programme should conform to a consistent approach in terms of Global
Many mega-programmes overlook the impacts/constraints on the wider utility network until a
‘knock on’ problem arises. For Changi, this will relate particularly to power and possibly site-
wide drainage. Early functional concepts for the utilities network that encompass all
packages and sub programmes as well as future-proofing exercises be carried out early in
the design phase.
Wider Security Issues
Singapore has unique and specific requirements and constraints around the wider security
and civil defence environment. Input and dialogue regarding this issue must be ever-present,
fully understood, and not addressed as fixes or compromises later on.
Standards, Innovations, Opportunities
Good Design Management will allow for inevitable, but managed change, and, for a long and
complex programme, such change will often come through wider socio-economic impact
such as technology or new legislation being introduced over the lifecycle of the project. For
Changi East, MCC recommends CAG to form a ‘Standards and Innovations Board’ that will
assess external trends, emerging standards or legislation that presents opportunities for
CAG and ensure that the project does not find itself outdated on its opening day. This
approach is superior to having a pre-occupation with ‘Future-proofing’ a design.
Understanding BAU (Business as usual)
For an existing, operational Airport, the BAU stakeholder is of paramount importance. The
BAU stakeholder may comprise multiple sub-parties but this function relates to coordination
with existing operations rather than new facilities, for example:
Minimising impacts on Airside and Landside safety and security operations;
Minimising disruption to passengers and staff;
Maximising existing throughput and revenue;
Assessing critical levels of operational resilience; and
Coordinating BAU capital projects/maintenance with new works to achieve efficiencies.
Approvals, Permits & Licensing
Another common issue on large Aviation programmes is the approvals and permits required
from legislative bodies without which a new facility cannot come into service and be fully
operational. Such approvals are often time-consuming, requiring much pre-consultation, and
to some degree can be ‘subjective’ in the eyes of the approving party leaving significant risk
of delay due to non-compliance and high costs through loss of income or significant
corrective work.
There are numerous international examples but those of recent note include the delays to
the opening of both New Doha International Airport (NDIA) and Berlin Brandenburg airport,
both related to approvals from the Fire Authority and/or flawed design to Fire Protection
systems in the face of evolving regulations.