Scribd Logo
Upload

Welcome to Scribd!

  • 22 views

    Premier Support For Partners Fact Sheet Sample

    Uploaded by

    Lwanga Ewinci
    Drive customer value with reliable support backed by Microsoft. Microsoft Premier Support for Partners offers comprehensive technical support for partners and their customers across Microsoft platforms. It provides prioritized support services through 24x7 support, on-site engineers, and proactive services to help partners drive their customers' projects forward. Premier Support aims to maximize customer satisfaction by providing priority access to strategic insights and opportunities within Microsoft.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Premier Support For Partners Fact Sheet Sample

    Uploaded by

    Lwanga Ewinci
    22 views2 pages
    Drive customer value with reliable support backed by Microsoft. Microsoft Premier Support for Partners offers comprehensive technical support for partners and their customers across Microsoft platforms. It provides prioritized support services through 24x7 support, on-site engineers, and proactive services to help partners drive their customers' projects forward. Premier Support aims to maximize customer satisfaction by providing priority access to strategic insights and opportunities within Microsoft.

    Original Title

    Premier Support for Partners Fact Sheet Sample

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Drive customer value with reliable support backed by Microsoft. Microsoft Premier Support for Partners offers comprehensive technical support for partners and their customers across Microsoft platforms. It provides prioritized support services through 24x7 support, on-site engineers, and proactive services to help partners drive their customers' projects forward. Premier Support aims to maximize customer satisfaction by providing priority access to strategic insights and opportunities within Microsoft.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    22 views2 pages

    Premier Support For Partners Fact Sheet Sample

    Uploaded by

    Lwanga Ewinci
    Drive customer value with reliable support backed by Microsoft. Microsoft Premier Support for Partners offers comprehensive technical support for partners and their customers across Microsoft platforms. It provides prioritized support services through 24x7 support, on-site engineers, and proactive services to help partners drive their customers' projects forward. Premier Support aims to maximize customer satisfaction by providing priority access to strategic insights and opportunities within Microsoft.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Get Microsoft's most

    comprehensive support
    program – Premier Support
    for Partners

    Microsoft Premier Support for Partners offers complete, end-to-end managed support
    across the full Microsoft platform to meet your complex needs, expand your capabilities in
    the cloud, and collaborate more strategically with Microsoft.

    Get prioritized, technical support for you & your customers


    From the fastest, prioritized response times for partners to 24x7 elevated break/fix support and
    access to onsite field engineers, Premier Support for Partners continues to offer the top problem
    resolution services to you and all of your customers.

    Drive your customers’ projects forward with proactive services


    Leverage workshops and resources designed to grow your expertise, identify risks to prevent
    issues, and drive customer consumption.1

    Maximize customer satisfaction with service delivery backed by Microsoft


    Get priority access to strategic insights and opportunities within Microsoft with a designated
    Technical Account Manager.

    14% more customers across Azure, Office 365, and Dynamics 365, at 6 months after
    Advanced Support for Partners (ASfP) enrollment.2*

    Microsoft Premier Support for Partners is right for your business if you…

    Need the ability to Need to offer high- Want to enhance Are looking to enrich
    open support tickets quality technical your portfolio of knowledge and skill
    on behalf of your support to your offers available to to your support team
    customers. customers. your customers.

    Cloud. Hybrid. On-premises. All covered. Sign-up today >

    1Available for an additional fee.


    2Based upon average number customers per partner at 6 months prior to PSfP enrollment, for those partners enrolled between July 2017 – April 2019.​
    Drive customer value with reliable support backed by Microsoft

    Enhance your technical support with Microsoft


    Open tickets on behalf of your customers and benefit from
    prioritized response times.

    Embed Premier services in your offerings


    Leverage Premier services like Risk Assessments to identify
    potential issues and generate new business opportunities.

    Expand your training offerings


    Be more agile by leveraging a rich catalog of training
    developed and delivered by Microsoft to enhance your
    skillset and drive customer adoption.

    Optimize your offerings with cloud-enabled services


    • Cloud Consults – Deploy faster with confidence and streamline your customers’ transition to the cloud
    by validating your plans with Microsoft technical experts.
    • Cloud Optimization Reports – Increase customer retention and identify new growth opportunities in
    your customer base by using tailored, actionable cloud optimization reports.

    Customize your support experience to meet your unique needs


    Microsoft Premier Support for Partners is highly-customizable to your business needs and can be delivered
    locally or in multiple geographies. You can customize your support with several advanced add-ons1.

    Designated Risk Workload Workshop Azure Rapid More


    Support Assessment Optimizations Library Response add-ons
    Engineering Program On-demand available!

    Microsoft Premier Support is an essential part of our differentiated value to our mutual customers. It has
    helped us maintain our high customers satisfaction rate and win more deals.”
    – Hany Adeeb, Director of Strategic Alliances at Navisite
    Read the story

    (c) 2019 Microsoft Corporation. All rights reserved.


    1Available for an additional fee.

    *Certain countries may be excluded from PSfP support, and while most Premier services are available via PSfP there are some exceptions
    (e.g. PMC & APR). Partners must be involved in all Microsoft interactions with their customers. Partners must not represent any of the
    Microsoft services and capabilities as their own.

    You might also like